The food was just amazing.
Flight was on time and it was a smooth ride. They can definitely improve the food, but overall it was a comfortable flight experience.
Flight crew was very friendly and professional
Plussat: "Seats were good"
Miinukset: "Flight was delayed on both ends"
Plussat: "Nice clean plane and every other seat being open is very reassuring."
Plussat: "It got us to Atlanta on time."
Plussat: "Delicious food for coach"
Miinukset: "Cabin crew arrogant and rude Power ports didn’t work WiFi down"
Plussat: "Entertainment was great , also being able to watch live tv. Cabin crew were good"
Miinukset: "Be on time , delayed for an hour"
Plussat: "Crew was absolutely amazing!"
Miinukset: "Delta check in was HORRIBLE! I was charged for a bag check in and had to take my bag through security and they threw away my cologne and razors."
Plussat: "Don’t wait to much"
Plussat: "Crew was good. Food was good."
Miinukset: "Plane was delayed for an hour. Legroom in economy was tight."
Plussat: "Nice new seats"
Miinukset: "Was too warm inside the plane. Boarding address was mobbed and not very well managed"
Miinukset: "It was perfect."
Miinukset: "The person next to me"
Plussat: "When I finally got off the plane"
Miinukset: "Everything. No instructions, no pens or pencils, ignorant staff. Got to Cancun and waited 2 hours with no directions to just go they immagration. The forms were in Spanish and the staff could not translate. I’ll never fly Delta again."
Miinukset: "Sat in comfort+, bbut never offered any sort of snack. Not sure why it is considered an upgrade."
Miinukset: "Flight was delayed."
Plussat: "An updated 717. A bit better"
Miinukset: "It was smelly. Anyone who does not smoke can smell old smoke. Yuk. Also, smells like a neighboring passenger has bowel issues. Ick"
Plussat: "Mobile entertainment was great and the crew was lovely."
Miinukset: "Our flight was delayed, which is a understandable part of travel. But what made it worse was that we didn’t have any visibility on our actually departure time. We were first told our flight would be delayed an hour, then the departure time was moved up 40 minutes without any clear messaging. We caught an email from Delta, but if we hadn’t, we might have missed our flight. The plane was also abnormally loud on board, and the air pressure seemed to fluctuate throughout the flight, making the experience uncomfortable."
Plussat: "Quiet, quick, no issues"
Miinukset: "Slow boarding. Slowest boarding everr. Maybe not enough overhead space, doesn't make sense how there is not enough overhead space while calling zone 2 passengers."
Miinukset: "The boarding process is quite confusing with all the different categories of people prior to the actual listed "zone" boarding. As an example, if you have a "Zone 2" boarding pass, you think you will be second to board when in reality that means you are second to last to board. After those who need extra time, those with small children, active military, premier, whatever.... all that covers about 2/3 of the passengers. Then of course there's all the stepping over those who already boarded which seems to slow the process overall. It would be better to ask these questions when making your reservation. Then, the zones would be appropriate based on how you made your reservation to begin with."
Miinukset: "One thing I didn't like is that this flight had three different numbers,. Aeromexico, Delta, and KLM. AND we didn't know which counter to go to to get our tickets ( it turned out Delta). There was not a single number to call to ask questions it get help....it turned out that JustFly was the contact, but we purchased through Kayak."
Plussat: "Delta siempre excelente servicio al cliente."
Miinukset: "Trying too hard to fit as many as possible"
Plussat: "I loved the way that the flight attendants were able to sit my boyfriend and I together on our flights even though our seats weren't planned to be near each other. The available entertainment games, movies and tv shows were awesome to have!"
Plussat: "I was able to watch TV on my way to my destination."
Miinukset: "I upgraded for the cabin Round trip and when I flew back from my destination I didn't have the same good experience. I did not have the TV flying back. The plane was too rocky one minute going smooth then out of no where it into high speed. The plane was shaky."
Plussat: "quick trip, no problems"
Plussat: "The boarding process was smooth, friendly staff."
Plussat: "Charging stations and in-flight texting."
Miinukset: "The pretzels were oily and nasty"
Plussat: "Always a good experience with Delta! They’re the best!"
Miinukset: "Flight crew"
Plussat: "The crew and service were outstanding, seat was comfortable."
Plussat: "The airline did not disappoint and the customer service were very professional"
Miinukset: "Make sure the new signs are posted in all airports for boarding. That will help control people at the entrance"
Plussat: "Finally got upgraded!"
Plussat: "My first and last time flying Delta! Everything that could have went wrong, did in fact go wrong. We were re-booked on connecting flights different then the one we originally booked and weren't even notified. They have a Delta app, but it doesn't even work right. Unless you physically go to the gate to check to see if the flight is on time, that is the only was to find out if you are re-booked onto a different flight or not. I have never flown an airline that re-books you on a different flight when they feel like it. I wouldn't recommend Delta Airlines to my worse enemy!"
Plussat: "The USB connection at my seat worked; it often does not, so this was an improvement. The turkey sandwich was moist and delicious."
Plussat: "WiFi wouldn't work. Dark skin Asian flight attended had a shitty attitude. Would tell me FOR SURE if they would be set I g alcohol and was rude about it."
Miinukset: "No delays."
Plussat: "The moviea"
Miinukset: "The time of night"
Miinukset: "Didn't stick to zones when boarding customers. Gate agent basically let anyone board during pre boarding and priority boarding, why even offer it if you aren't going to make people adhere to the rules."
Plussat: "Everything else fine."
Miinukset: "Made me check my bag - even though ther was plenty of overhead bin space."
Plussat: "Flight was on time and left and arrived on time."
Miinukset: "Should offer headphones for free."
Plussat: "On my ticket it clearly indicate that I am entitled to 2 check in baggage. Delta completely refused to honor this. They said am only entitled 1 piece, and therefore I have to pay for the other luggage. I was forced to borough money from someone at the airport just so that I could board the flight."
Miinukset: "I am asking that my money be refunded. And next time delta should honor and respect agreements. And be more professional"
Plussat: "The long delay could of been avoided if the Delta counter had lied to me by saying I wouldn't have a problem changing my flight out early once I got into NYC from China Not a happy Delta customer There were delays and no compensation"
Miinukset: "It enough leg room and I am not tall. I'm 5'5""
Miinukset: "All the people I encountered who worked for delta were rude. I understand having a bad day, but everyone on two flights and 3 airports? Ive never seen a group of people be so unhappy about having a job. Will not fly delta again."
Plussat: "i liked the entertainment, the crew were very helpful, the flight took off approximately on time.when"
Miinukset: "when we experienced turblance about two hours into the flight."
Plussat: "Entertainment options were great with many new movies available for no additional cost."
Miinukset: "The flight was delayed by over two hours. We were scheduled to arrive in Detroit around 10 pm which was already on the later end of our comfort zone. By the time we landed in Detroit, claimed out bags and made the 1.25 hour drive home it was after 1:00 AM. This was not a pleasant end to our trip."
Plussat: "the aircraft was fine. leg room was slightly larger than other commercial flight i took recently."
Miinukset: "the crew at the boarding counter was unhelpful. my girlfriend and i were rescheduled to a later flight and were randomly assigned to 2 separate seats. online seat selecting did not work at all."