Halvat lennot Mesa

Miinukset: "Too much light in the cabin because of too many screens on. Should have a separate part of the cabin with screens off allowing one to sleep more easily."

Plussat: "We got to Amsterdam on time"
Miinukset: "1. Paying for the seats we chose...that will never happen again...I'll fly another airline first. 2. The food was terrible. I have flown KLM for years, this was not what I expected. 3. The plane was very dirty"

Plussat: "Boarding agent extra effort to improve my seating!"
Miinukset: "Food amount less than expected."

Miinukset: "None of our 4 checked bags arrived with us. This was despite ample connection time (2+ hours) in Amsterdam."

Plussat: "The crew was really friendly."
Miinukset: "There was a Force Majeur delay in Helsinki due to wings freezing that caused 20 minute delay to Amsterdam and made the interchange stressful."

Plussat: "Employees were very friendly"
Miinukset: "The seats were very small"

Plussat: "Very friendly onboard personnel - I really had kind of homy feeling."

Plussat: "Shirt flight but well catered, boarding was efficient and quick."
Miinukset: "Not lots of legroom but adequate for an hour long hop. It was cold on board and also had to board via steps from outside"

Miinukset: "Our two hour connection in Paris became 30 minutes because Air France was late in leaving Washington. So our luggage didn't make to to KLM to Amsterdam. My poor rating was because the luggage handling was really poor. Lots of flights from Paris to Amsterdam (almost hourly), but my bag showed up 12 hours later. My wife's bag took 36 hours. And yes, we checked in together. There were lots of confusing messages"

Plussat: "I enjoyed the attention to detail and comfort. Helped to make the flight easier to handle."

Plussat: "Good service onboard, good food. On time."

Plussat: "Nice flight, nice crew, and a nice experience."

Plussat: "Excellent very good"
Miinukset: "Everting so good ex"

Miinukset: "Food"

Plussat: "Lovely staff, good food, great movies."

Miinukset: "Missing wheel chairs swrvice lounge far away no food option just lame klm tipique"

Plussat: "The food service was good and the flight attendants were friendly."
Miinukset: "The plane was very uncomfortable. The seats were small, you felt on top of the person next to you, and there was no leg room. I am a pretty small person- I can't image how uncomfortable all of the taller passengers must have been."

Plussat: "The food was excelent"
Miinukset: "I have to pay to pay a little more confort"

Plussat: "Crew good flight was fine apart from delay due to fog in Amsterdam but kept informed"
Miinukset: "Flight was delayed due to weather in Amsterdam area"

Plussat: "The flight was great."

Miinukset: "Per usual, KLM can't seem to figure out the order of boarding the plane. Should be business - priority - everyone else. Instead they do priority first, and that's usually two-thirds of the passengers. Strange choice of in-flight movies; no accounting for taste, I guess."

Miinukset: "That I was forced to check my baggage. I never received a chain ticket for my luggage. The flight has a 32 hour layover and KLM lost my luggage and it was not found until a week after my arrival back home. I still have not received my bag at this time. The boarding crew was manually tracking who boarded and who didn't. It was a cluster."

Plussat: "great choice of entertainment content, friendly crew"

Plussat: "Nothing"
Miinukset: "Late Cabin extremely warm Full flight and centre seat means no room to relax or carry out work"

Plussat: "The flight was delayed due to fog, but the staff was amazingly helpful to make sure everyone got to their destination."

Plussat: "Loved this 747! Crew was professional and food was very good."
Miinukset: "We had a long wait (25 minutes) at the gate because we were early."

Miinukset: "The fact that there are different airline carriers for one flight is hard. In my second flight they made me check a bag which was considered a carry on during my first flight"

Plussat: "I fly delta this was run by KLM they weight all bags delta does not they don't take TSA preach Check. Delta does It was a free for all with check in and getting into plane"
Miinukset: "See above"

Plussat: "Night flight so no entertainment allowed sleeping"
Miinukset: "Kosher food could be improved"

Plussat: "Atmosphere, crew were very professional and friendly"
Miinukset: "Seats were a little too narrow, and quite uncomfortable when a broad shouldered person is sitting next to you"

Plussat: "Crew was excellent"
Miinukset: "Economy was very tight! Seats were uncomfortable"

Plussat: "We really liked the KLM people, from the check in crew to the flight attendants."

Miinukset: "Because of slow boarding process flight was delayed by 15 minutes. I had short connection in Amsterdam."

Plussat: "In general, it was ok"
Miinukset: "Flight was delayed and because of this I missed my connection flight to Amsterdam"

Plussat: "There's almost no padding to them and they're very narrow. I know it's nothing new but I'll keep complaining until something changes, if ever."
Miinukset: "The crew was wonderful, the food was extremely good for economy cabin standards."

Plussat: "Food was relatively good"
Miinukset: "We had ourtrip from San Francisco to Amsterdam which is one of the longest flights ever, andthe entertainment system wasnt working, we kept on telling them several times but nothing happened and at the end they wereeven avoiding us. By the end of the trip when we were approaching Ams, a hostess came and she gave us a $25 dollar discountvoucher to be used in our next trip, this is totally not acceptable!"

Miinukset: "The flight was delayed for more then an hour and there was a last minute gate change to the other side of the terminal."

Plussat: "Reasonable seat space for economy. Good selection of movies. Food reasonably good. Crew very efficient."
Miinukset: "Boarding at Amsterdam was disorganized. All economy boarded together. No row number boarding (which was the process for the outbound flight from San Francisco). Lights in economy were not switched off or even dimmed during the flight making it difficult to sleep especially if you had a window seat."

Miinukset: "While dropping off my luggage, the staff confirmed that the booking made and paid for was indeed a emergency exit seat. Once on board the seat did was not an Emergency exit row."

Plussat: "The service is very good.Crew is very nice and flight on time."

Plussat: "Great dinner, and unlimited ice cream! Crew are cheerful and helpful as always."
Miinukset: "After status flyers boarded first, general boarding call was for all remaining passengers together! First time in my experience a full wide-body aircraft boarding was not by row. Predictably, the process was slow and chaotic. Last minute switch from a 777 to an older, non-refurbished 747-400. Entertaiment system contents are still great, but the screen is dim and outdated by today's standards. But I would just fill this as luck of the draw."

Plussat: "I usually don't like the food on the plane but the food with KLM was great!"

Plussat: "Staff were friendly!"
Miinukset: "Food was not great and no choices."

Plussat: "Uudet elokuvat."
Miinukset: "Ei wifiä."

Miinukset: "Ei wifiä."

Miinukset: "Tegel airport was horrible as it was very confusing. Two flights next to each other at the gates created a swarm of people. Confusing line ups at the checkout counter."

Plussat: "I liked boarding was easy and quick. I liked the space I had in economy class for my legs."
Miinukset: "I didn't like how I had to fly from Germany to Amsterdam to London. but for the fare, I guess I can't really complain"

Plussat: "Nice short flight, everything was on time"
Miinukset: "I went from TXL to AMS. There is *nothing* to do in the TXL airprot :-|"

Plussat: "the crew was fantastic and really kinf"

Plussat: "Stuff"
Miinukset: "Lack of snacks"

Plussat: "The airport it's very nice and clean.."

Miinukset: "long waiting time in the bus before the flight"

Plussat: "Great service, staff and punctuality"
Miinukset: "The food was soggy and overheated"

Plussat: "Brand new A350 business class was excellent - far better than tired old BA planes. Great IFE and food and beverage service. Excellent cabin crew aervice. Overall, thoroughly good from start to finish (Finnish?)."
Miinukset: "Amenity kit was a little basic."

Plussat: "Service, staff, food and beverages all excellent"
Miinukset: "Seat was just a little hard when lying on my side"

Plussat: "see above"
Miinukset: "see above"

Plussat: "Good imfo"
Miinukset: "Easy"

Plussat: "рейсы точно по расписанию, без задержек, персонал внимателный"
Miinukset: "заказала и оплатила билеты за 4 месяца до перелета, а получила место в самолпте на самом последнем ряду у туалета"

Plussat: "Crew professional."
Miinukset: "Everything ok."

Plussat: "See above."
Miinukset: "See above"

Plussat: "Friendly cabin crew and reasonable food in business class."
Miinukset: "Seat was uncomfortable and there was no possibility to charge mobile device."

Plussat: "Excellent service by Norra, airline operating this flight. Nice gift for AY member as we are soon near May 1st."
Miinukset: "Entertainment and net connection is basically nothing but well, flight is short whatsoever."

Plussat: "Staff were friendly and serve me as a special member perfectly well and by proper attitude."
Miinukset: "No any level entertainment in a plane and space pretty tight in an airplane. Plane was oversold."

Plussat: "fast boarding, fast exit, on time and flight went overall really good, captain was funny"
Miinukset: "seats are not comfortable, also I do not like finnair in-flight payment system as that is very slow"

Plussat: "Kone tyhjeni todella nopeasti ja päästiin pikaisesti liikkeelle. Koneesta poistuminen myös nopeasti. Henkilökunta oli hyvällä tuulella ja reippaana."
Miinukset: "Istuimet voisi olla mukavammat ja kone vähemmän meluisa."

Miinukset: "Sound only came out of one ear from headphones"

Plussat: "The blueberry juice is super good!"

Miinukset: "Delay"

Miinukset: "I have traveled all over the world and never had an issue with luggage but finnair lost my bags and have little information on how to help other than a $70 credit which doesn't cover anything."

Miinukset: "Seats are not so comfortable and the plane itself is quite a boring."

Plussat: "My luggage was found and collected and transfered for me by Phillipines Airlines staff at Hong Kong airport."

Plussat: "It was a short plane ride that was pleasant."

Plussat: "Comfort?: had a fat neighbor whose elbow was in my robs"

Plussat: "Everything went smoothly"

Miinukset: "announcement in English hard to understand"

Miinukset: "I ended up sitting in the last row although arrived at the airport early, but was placed on standby."

Plussat: "Arrived ahead of time Crue"
Miinukset: "Sales on board"

Plussat: "Hyvä ja helppo lento"

Plussat: "Pieni kone mutta mukava"

Miinukset: "My suitcase was lost for 1,5 days."

Plussat: "..."
Miinukset: "...."

Miinukset: "The meal made me sick."

Plussat: "Blueberry juice. And best coffee I ever had on an airplane."
Miinukset: "Can't think of anything."

Plussat: "Everything well organized"
Miinukset: "None"

Plussat: "Yleisesti ottaen lento meni mukavasti"
Miinukset: "Lennolla voitaisiin tarjota edes vaikka pähkinöitä pelkän juoman lisäksi."

Plussat: "never happened"

Miinukset: "Something that was unpleasant was if someone spoke through the announcement system it would be very loud through the headphones if someone is listening to a movie or music"

Plussat: "I was a bit surprised by cabin crew 's welcoming words that were my native language ,which ware very familiar and joyful . I didn't feel well at that time with a severe cold and I endured during the entire fly . I know it's kind of bad but I made it to my country safely. The food was Korean food and I really enjoyed and loved it so much .The Helsinki airport is great with smoking booth and warm ."
Miinukset: "Nothing but I wonder if they could change my seat to upper one despite my additional fare because I felt bad the day and they had cold pills like medicine."

Miinukset: "Problem with baggage"

Miinukset: "Cold"

Miinukset: "The meal time was a bit odd and there was no snacks served in between midnight full meal & breakfast which lasted for about 8hours"

Plussat: "Blueberry juice - nice change for sodas and so refreshing! The lady captain's announcements were very clear, light and fun...and perfect in three different languages...her enjoyment came across professionally...truly catering to her passengers. She flew that plane also so very smoothly!"

Miinukset: "at least 10 people were waiting at the wrong gate when they finally announced the gate change. the gate was on the other side of the terminal and nothing was indicated on the information screens"

Plussat: "Pääsin istumaan eteen käytäväpaikalle, kuten varaus oli."
Miinukset: "Pienet lapset itki nousun ja varsinkin pitkään kestävän laskukiidon aikana. Tuohon voisi henkilökuntaa yrittää kouluttaa mitä olisi tehtävissä korvakäytävän kivun lieventämiseksi. Esimerkiksi Malaysia ja Singapore airlines antaa kupit molempien korvien suojaksi paineen tasaamiseksi mikä helpottaa korvakipua."

Plussat: "Video and radio were bad."

Plussat: "Lentoaika lyhyt Helsinkiin myötätuulen takia.Cool."
Miinukset: "Istumapaikkani oli vaihdettu huonompaan minulle siitä mitään kertomatta. Surkeaa."

Plussat: "No device charging outlets."

Miinukset: "Dealyed - One hour"

Plussat: "Nopea boarding, edullinen hinta, hyvin aikataulussa."
Miinukset: "Istuimissa ahtautta, epämiellyttävä olla kyydissä. Viihde ja internetyhteydet puuttuu kokonaan."

Plussat: "Staff was kind and curteous"
Miinukset: "Very crowded, sat 2.5 hours on the tarmac. Air was not functioning in back two sections, bathroom overcrowded. Went to the forward bathroom and airconditioning running strong and bathrooms not in use. I think that in an emergency situation, all passengers should be treated with respect. Letting customers use the bathrooms in business class and receiving the same airconditioning would have been humane."

Plussat: "There was so much food and entertainment options. The 11 hour flight went really quickly."
Miinukset: "I was overall happy with the experience."

Miinukset: "Entertainment system did not work properly"

Plussat: "Flight departed on time."
Miinukset: "The dinner ok. I didn’t like the breakfast at all."

Plussat: "On time and comfortable flight."
Miinukset: "No free snacks."

Miinukset: "Just believe overall they could do better"

Miinukset: "Late departure caused down stream issues."

Miinukset: "Service was bad and plane are old traveling with other airlines with business class is way much better then. Ba this was my first and last time traveling with. Ba"

Miinukset: "Poor boarding process No charging outlets on flight (on a 10 hrs flight)"

Miinukset: "Flight was very late. Reason given was a mechanical issue but last minute boarding was people whose flight out of Gatwick was cancelled and they were bussed to Heathrow so I suspect that was the real cause for the delay or at least a part of it"

Plussat: "The crew was great"
Miinukset: "In Dubai, British Air won't allow you check in more than three hours prior to flight time. Since you can't check in, you can't go through security. Since you can't go through security, you can't get to the actual terminal (where all the stores, restaurants, lounges, etc are). Therefore, if you arrive at the airport too early. you're stuck in the outer holding area prior to the check in area. Nothing to do. Nowhere to go. Still weighted down with all your bags. A real bummer. Once you're allowed to check in, it takes about 30 minutes to get to the real terminal (check in, emigration, security, train ride, etc). The flight starts boarding one hour prior to departure. This leaves about 90 minutes to make it through the entire terminal and get to the gate. Any extra time can be spent looking at all the things you could have enjoyed if you could have checked in earlier. Since nobody including British Air told this in advance, we ended up twiddling our thumbs for eleven hours in the outer holding area."

Miinukset: "Wheelchair was not provided at London and Phoenix locations."

Miinukset: "No power outlets at seats."

Plussat: "Not much - the entertainment choices were good and the flight was safe and smooth. Plus my bag turned up from Helsinki, Heathrow, Singapore, sydney"
Miinukset: "The biz class seats on BA are just horrible. The biz class service - BA aren’t even trying to match other airlines. A stingy snenities kit and a blanket doesn’t come close to qantas or emerites. The food is an embarrassment - microwave dinners over heated is a a generous description. Crew do as little as possible (they don’t want to be they’ve either)"

Plussat: "flight on time"
Miinukset: "hard to check in to BA in Helsinki. signage could be better as this was a code share."

Plussat: "It was a smooth flight and comfortable"
Miinukset: "N/A"

Plussat: "Services of New Delhi staff were much better than in Phoenix. No wheel chairs were made available even waiting for 40 minutes in LONDON. We faced a lot of hardships in London to go to departure terminal."
Miinukset: "Veg food was very poor quality. Snacks appeared to be stale ( may be month old) & very poor choice . Even crew did not listen despite calling several times . Iwill neither travel by BA NOR will I recommend it to anyone else."

Miinukset: "Uncomfortable seats and dated touch screens"

Plussat: "Excellent service, the entire flight staff was friendly and attentive"
Miinukset: "The only thing I didn't like was the size of the drinks. Regular sized soft drinks, juice or water would have been better especially for 11 hours in a pressurized cabin. I had to ask several times for more water until I found a small water dispenser at the back of the plane where I could refill my water bottle without having to ask the staff. The attendants were always more than happy to give me extra water when I asked"

Miinukset: "Ned more room"

Miinukset: "The woman who worked the British Airways desk in Helsinki and checked our bags is not suited for a customer service position. The screens on the British Airways long haul planes are tiny and difficult to operate. A 2,5 h flight where you can't even get water complimentary is appalling. Honestly all of your competitors offer a snack and beverages complimentary even if the flight is only 45 min. The boarding for London to Dallas flight was very confusing and could have been made easier with grouping the boarding instead of tons of people piling up to rush in at once."

Plussat: "The food was tasty."
Miinukset: "flight was 1 hour and 40 minutes late. We sat on a hot plane waiting for take off and the temperature remained too high during the flight. Very little water was offered. Seating in coach was very tight."

Plussat: "always friendly and helpful"
Miinukset: "The boarding in London. They did not call numbers or rows so people just squeezed...and pushed ... drinks If I sit on a window seat I sometimes do not notice the serving of liquids. I would appreciated it very much if they talk to me when they serve water and juice. Otherwise I get dehydrated. Happened last year on my flight back to the US, too.I had to get up and walk back to get water(2016). breakfast Breakfast used to be better with fresh fruits and cheese.and roll The pizzas are like cardboard, I do not care about. Other wise I am satisfied. Thanks"

Plussat: "Food was good-but that was because I ordered a special meal. Normal food service, which I have experienced previously, is mediocre"
Miinukset: "Questionable reasons for delay-we were told that plane had to be recalled to check "loading issues" which subsequently turned out to be "clerical error??' Worst possible airline for legroom really cramped and uncomfortable seating Really limited entertainment options for movies and tv shows compared to US carriers."

Miinukset: "Having to pay for a cup of tea!"

Plussat: "The smooth boarding due to the very helpful, organized, friendly staff one the ground."

Plussat: "See above"
Miinukset: "See above"

Plussat: "The crew were pleasant and attentive. The food and entertainment were good. We had a large meal, a light meal, and a snack for an 11 hour flight. Plus drinks. The lights were kept off for half the time so we could sleep or rest."
Miinukset: "The seats are horribly crowded. If the person in front of you lowers their seat back (as mine did) you have about 8 inches from your face to their seat back. That with already very little seat room and I felt as though I was in a straight jacket for much of the flight."

Plussat: "Punctual arrival. Vacant seats between myself and another aisle passenger in the center section provided additional comfort and privacy. Lots of attention from cabin crew."
Miinukset: "n/a"

Miinukset: "All flights were canceled! No communication from British Airways. Terrible service overall! Second time this has happened with BA"

Plussat: "Mobility assistance was great help after reaching to Phoenix, USA. Staff and crew members were very helpful."

Plussat: "Great flight"

Plussat: "Crew were very accommodating."
Miinukset: "It was an older plane and the video screens were damaged. Made for an extremely long flight."

Plussat: "Good foods for common standards and booked class, Friendly crew, well organized boarding and check-in process in Heathrow"
Miinukset: "Old plane, with old entertainment equipment, long wait on ground in Phoenix, only one immigration officer for a 747 passenger count, not in the hand of the airline but downside on the flight, passing immigration after an 1h luggage still was not delivered to the belt, this airport needs to learn about dealing with international flights (Rating F)"

Plussat: "Crew was very nice. Food was OK."
Miinukset: "Old plane, no USB ports or WiFi for a 10 hr trip. Selection of movies not good. Seats lumpy and not very comfortable. Got stuck next to someone that had started the party before he got on, inebriated and smelled. Was taking over my legroom and armrest. Unfortunately full flight so nothing crew could help with"

Miinukset: "Could not get on flight. Had to wait hours for an indirect flight."

Plussat: "The audio did work for movies"
Miinukset: "I felt very warm and uncomfortable"

Plussat: "The stewards and stewardesses were great. They worked hard to feed and hydrate the people in their areas, and didn't get cranky when people got up to walk around and exercise. They were pleasant and always available to help if problems came up.. They maintained a good sense of humor and seemed to care about keeping people in good spirits."
Miinukset: "We ran 2 hours and 10 min. over schedule getting from London to PHX. I can't understand why because pilot never said we were running late. When we landed we weren't told about the 2hr 10 min. time overage, but my sister said the plane reversed course around Iceland for a while, then turned around again and got back on track, but the PHX cell lot flight tracking board never said the flight was delayed or running late. She waited for me to get out of the airport an additional 3 hours. Luggage took a LONG time to get to the staging area and we had no clue what the problem was. It seems a simple task to put the PHX luggage in one area of cargo, and luggage going on to another destination in another area so 1st off clients could get their luggage and leave. There was a lot of luggage on the carousel that didn't get picked up. Very poor on the ground crew's part. When I have been in the air for 10 - 12 hours, I want to get my luggage and get home. Customs was a breeze compared to getting my luggage. BA lost my luggage at Heathrow on the way to Prague, and on the return had problems getting luggage to the passengers WAITING at the airport. You need to address how you handle customer luggage."

Plussat: "The crew were great"
Miinukset: "Delayed!"

Miinukset: "overall"

Plussat: "Airlines gave me a hotel and some food."
Miinukset: "Flight was canceled, had to catch one the next day. After a transatlantic flight, not the best result."

Plussat: "Crew were nice and friendly,"
Miinukset: "I missed my connection cause the first flight was delayed and so I had to spend the night at the girls traveling alone with 2 little children, no change of clothes! This is the second year in a row this happen to us with the same flight Venice-Philly-Phoenix. I will not fly aa next year, because it was a big inconvenience, plus I had to reschedule my work appointment as well and rearrange pick up from airport."

Plussat: "Staff was attentive and efficient"
Miinukset: "It was a full flight of 10:40 hours and one of the bathrooms was out of service. How can they do full, LONG HAUL flights with limited bathroom facilities. The seats were past their prime. The passenger in front of me was large and every time he moved, the seat pushed way back and I felt like he was going to end up in my lap."

Plussat: "the flight was very good for a domestic flight"
Miinukset: "after almost missing our previous flight do to ticketing errors, we were then delayed three hours in Dallas this trip truly tested my patients."

Miinukset: "Even though we had assigned seats we did not get them. I requested an isle seat and given a middle seat. Boarding was by far the worst I've see in the 30 years I'm flying, no order, you could barely understand the person making the announcements. The entertainment system was outdated (screen size and resolution) as well as the controls were extremely hard to use. The seats were hard to use and lean back. A lot of force was required to even make them move 1 in. The AC system was NOT working. It felt like we were inside an oven. I've repeatedly asked the crew to fix the AC along with other passengers, and their response was we are going to look into it. It took over 2 hours for the plane to start cooling down. By that time I was sweating profusely and had a headache. Despite the fact that we made our reservations 3 months before the flight, we did not have a seat assigned and we had to wait, in line, for over 20 minutes to talk to a customer rep in order to figure out what's the issue with our seat assignment. To top all that my wife was pregnant and there were no places for her to seat while we waited for a resolution to this matter."

Plussat: "Friendly crew."

Plussat: "The food was good, plenty of water and the crew was very friendly and helpful."

Plussat: "On time. Food not too bad. Entertainment mostly worked."
Miinukset: "Flying into terminal 4 and then out of terminal 3 is a real inconvenience, especially when we then boarded a bus from terminal 3 and drove back to our plane at terminal 4!!"

Plussat: "The pilot kept us informed about the delays"
Miinukset: "There was no air circulation. Attendants were rude."

Miinukset: "BA has changed their seating configuration from other international carriers. We were expecting to have an aisle seat in economy with 2 5 2 seating across rows. Instead they had 3 4 3 to add and addition seat in each row. So I had a middle seat on a 10 hr flight with a very large woman in the aisle seat I thought I would have. She overflowed into my seat and used both the arm rests by jabbing me in the side"

Plussat: "The catering was on point."

Miinukset: "Food options"

Plussat: "Seat uncomfortable. AA put me on a middle seat in my last 4 trips. I will never fly with AA."
Miinukset: "Better seat options."

Miinukset: "PHX airport baggage claim was a mess. I had to wait 40 min to pick up the luggages."

Miinukset: "Keeping travelers updated with gate changes and issues that may occur with flights"

Miinukset: "Took forever to get the bags"

Miinukset: "Popup ad in already terrible gogo inflight media playback site stumped entire plan."

Miinukset: "My seat did not go back, no entertainment screen in seat, was not allowed to bring on carry on bag because there was “no room”. However, there was plenty of over head spots available. Was overall not happy with Americans Airlines."

Plussat: "People were ok"
Miinukset: "The boarding process is a mess at this airport. Feel sorry for anyone with accessibility issues. Stairs to all planes."

Plussat: "great"

Plussat: "The staff was impressive with how friendly and welcoming they were! Everything went smoothly and I am a happy passenger!"

Miinukset: "Surprised to see they charge $50 carry on fees at the gate."

Miinukset: "Late departure. Sat on tarmac for 20 minutes"

Plussat: "Pleasantly surprised by AA. I would definitely fly AA again"

Plussat: "The Monterrey airport is very comfortable and fast. The trip was pleasant. The staff very attentive."
Miinukset: "On this trip I wanted to see snow and I did not see it."

Plussat: "Priority boarding."
Miinukset: "Connection from SAN to PHX seemed cheaply made."

Plussat: "No drama- always great flying from Long Beach"
Miinukset: "Really wish that there were power adaptors. Landed with a dead battery."

Plussat: "loved having a movie to pass the time. Super friendly attendants."

Plussat: "Updated interior. Comfortable chairs. Friendly staff. Pilot communicated well."
Miinukset: "No charging capabilities for devices. Limited food options."

Miinukset: "Ct for. R"

Plussat: "Would I like everything"
Miinukset: "I like everything"

Plussat: "The free movies and plug in phone charger ..."
Miinukset: "No problems or worries from me"

Plussat: "Sears are comfortable and the entertainment is great as well."
Miinukset: "Not much to dislike."

Plussat: "Movies and on time departure and arrival"
Miinukset: "Crazy uncontrolled child in row across from us."

Plussat: "Cheap. Easy. Got me to my destination"

Plussat: "Friendly service"

Miinukset: "I still have not received my luggage"

Plussat: "Nothing"
Miinukset: "Everything!"

Plussat: "Price and schedule."
Miinukset: "Do not like how this or any airlines board passengers."

Plussat: "Timeliness"
Miinukset: "Nothing"

Plussat: "Kayak did not refund or have an option to exchange my ticket for a later time in the year."
Miinukset: "My tickets were 415.00 and I wanted to change the dates and couldn't since I bought from a third party I had to pay an extra 400."

Plussat: "It was fine"

Plussat: "All"

Miinukset: "all flights delayed"

Plussat: "not beat up"
Miinukset: "people trying to get extra carry on on"

Miinukset: "Broken down seat cushion ."

Miinukset: "The people were rude, the food was mediocre."

Miinukset: "Departure to late hard to get other fly conection ."

Plussat: "Nothing"
Miinukset: "Uncomfortable. No entertainment."

Plussat: "We have no other complaints. It was all good."
Miinukset: "There was no air conditioner on the airplane . made it very uncomfortable ."

Miinukset: "They boarded group 1 all at once. I was group 2. They boarded all of us all at once. It was a cluster!. I haven't flew in 6 years. But when I did they boarded by so many rows. Not all at once . Boarding was horrible. It was like a cattle drive."

Plussat: "I arrived safely at my destination on time. Airport was nice and clean in Reno."

Miinukset: "Missed it do to late take off"

Plussat: "Everything from boarding to offloading went smoothly and orderly."

Plussat: "On time, efficient"
Miinukset: "Hoping bag charge goes away."

Miinukset: "No direct flights"

Miinukset: "There was.a constant flow of cold air which was VERY uncomfortable. Everyone around my area had covers over their heads to keep warm."

Plussat: "Nothing. THis airline is the pits. Stay far far away."
Miinukset: "Everything. Desk agents are rude and unhelpful, airlines break regularly, flights always delayed, baggage always lost, awful."

Plussat: "On time and no issues"
Miinukset: "Seat comfort"

Plussat: "Good experience."

Plussat: "Direct flight - on time departure , arrived early"
Miinukset: "Grumpy crew, uncomfortable seating - tight & seating comfort poor, attendants came around once for drink & food - didn't return until end of flight"

Plussat: "I can't fault Air Canada Cabin crew - they are absolutely wonderful. I had a situation with a woman who decided she wanted to take my window seat and the cabin crew was amazing with how they handled the situation. They are always so friendly, attentive."
Miinukset: "Boarding at Frankfurt airport was God Awful. The supervisor there was so rude to people, treating us all like cattle. The boarding process was unorganized, confusing, we were getting conflicting instructions from staff and then verbally abused by the supervisor there."

Plussat: "nothing was impressing about Air Canada"
Miinukset: "Seats was not comfortable."

Plussat: "Very confusing. United personnel running Air Canada ground operations. Took 30 plus minutes to check one bag because there were not enough staff checking passengers in. Then flight was supposed to be delayed 90 minutes. This meant missing connections so automatic rebooking took place. Flight was then not delayed and had to rebook on original flight. Naturally bag didn't make the trip."

Miinukset: "Flight delay of almost one hour."

Plussat: "Friendly staff all the way through. Offered lots of non-alcoholic drinks. Small delay at departure in Vancouver, but on-time departure from Newark. As return flight was not fully booked, change of seats was possible and instead of being 3 in a row, we were only 2. Overall, good experience"

Miinukset: "One of my three flights was unnecessarily delayed by two hours, enough that I missed my last connection and had to stay overnight in Vancouver. There were no technical complications or weather complications. It was simply because something had been misscheduled and the flight crew needed a longer rest time between flights. This is completely avoidable, and the attendent who checked me in even said so. While the hotel and shuttle were paid for, Air Canada only gave me a $7 breakfast voucher, which was only redeemable at the hotel's measly breakfast counter rather than anywhere in the airport. For the unnecessary delays I had to deal with, i should had received more credit. This was an utterly disappointing travel experience."

Miinukset: "Ei mahdollista edes ostaa internettiä 6h mannertensisäisellä lennolla"

Plussat: "On time. Comfortable."
Miinukset: "Entertainment system had ads. Too many."

Plussat: "Entertainment was good"
Miinukset: "If you're about to serve continental breakfast it doesn't mean that one little sweet pastry is doing that. Not good!"

Plussat: "Entertainment application was good"
Miinukset: "No meals at all"

Plussat: "Nothing because ..."
Miinukset: "It didn't happen. I booked myself on Delta for an am flight at my own expense. I will not fly air Canada again. This was the worst customer service experience I've had in 35 years of flying. I'm a multi millions mile flyer and will fly to Calgary a lot going forward, but not AC"

Plussat: "seats felt like they were bare to the metal"
Miinukset: "Pleasant a/c employees"

Plussat: "The plane was on time, boarding was orderly and smooth, service was excellent, and they did a good job on the weather. As a pilot, I would rate it an all around excellent flight."

Miinukset: "On a 4+ hour flight, I was really surprised that there were no snacks or food included in the ticket; only paid "cafe" options."

Plussat: "No delay. The plane came half an hour early which is ok. There was no complimentary food but drinks were offered. It would have been nice if peanuts/cookies/chips were offered. There was no entertainment so the rating was 1star. Emails were sent to inform us of changes in schedule and also to check in on line. Leg room is good as we can stretch our legs (I guess you can say that we are not that tall) we wish to travel again with Air Canada in the future."

Plussat: "Attentive crew - offering beverages repeatedly (which didn't happen at all on my flight Toronto to Vancouver two weeks earlier)"
Miinukset: "Crammed seating - felt much tighter than would I am used to from other international airlines."

Plussat: "Crew"
Miinukset: "Seat pitch is non existent, so are free food or drink options. Very uncomfortable seats, glad my flight was only 2.5 hours. Avoid this airline...go Westjet instead."

Plussat: "Only 30 minutes late, nice landing."
Miinukset: "Pitch between seats, filth all over seat back and tray table, mass rush to board when zone three is called, no free snacks, limited drink choices, etc."

Miinukset: "I usually drink 2 or 3 beers on a flight like this. I bought a beer for myself and girlfriend. Beer hot and was told they had no way to keep cold. That's how it comes. 13.50 wasted. Sat there for 3 1/2 hours with nothing to drink. Had nothing on way back. Kind of ruined my flying experience. Have to think about flying air Canada again."

Plussat: "The flight attendants were GREAT. The seats are crammed so close together that I had trouble getting my under the seat suitcase wedged in. On other airlines, the suitcase fits very nicely underneath the seat, allowing me to rest my feet on the suitcase. I am on the short side, so having the suitcase to rest my feet really helps. On the flight to Toronto, my daughter had to do it for me. On the return flight, the sweet flight attendant put the bag in and took it out for me. I really appreciated that"
Miinukset: "I know that all airlines have reduced the seat size and spacing. But it seems like Air Canada is worse than most."

Plussat: "The personnel were pleasant and efficient."
Miinukset: "AC Rouge domestic flight was horrible. Tiny seats that reclined about 1.5 inches jammed together. Not that size plane's original configuration I'm sure. Absolutely miserable. The personnel were all very nice and competent--I felt sorry for them having to work in such an environment. I've been in small African airline's planes which were small but not that uncomfortable."

Plussat: "I was barred from traveling, because Air Canada did not specify that an in-transit visa was necessary for South Africans traveling through their country to the US (where I am a graduate student at the University of Chicago). This blatant discrimination nearly caused me to be arrested and deported from China. It is also utterly unacceptable that Air Canada at no point tried to arrange an alternative flight and told to "just get another direct flight" as if buying plane tickets is in fact like taking the bus."
Miinukset: "I was barred from traveling, because Air Canada did not specify that an in-transit visa was necessary for South Africans traveling through their country to the US (where I am a graduate student at the University of Chicago). This blatant discrimination nearly caused me to be arrested and deported from China. It is also utterly unacceptable that Air Canada at no point tried to arrange an alternative flight and told to "just get another direct flight" as if buying plane tickets is in fact like taking the bus."

Plussat: "Return flight -staff were friendly, more spaceous"
Miinukset: "Arrive flight to Punta cana -staff could be more corteous and friendly"

Plussat: "Reaching my destination, that's the only thing I was happy about"
Miinukset: "The plane is old and seat are close to each others, it wouldn't hirt if they make extra space, afterall it's a long flight!"

Plussat: "I liked all the assistant they gave to make a person comfortable."
Miinukset: "That we had no choice for the seat on the plane"

Plussat: "The food was really good. I was kind of shocked but each meal or snack I had was delicious and I especially liked that I could pre order special food according to my diet. The staff was friendly and the entertainment was good."
Miinukset: "the music channels were lame. I was bummed we did not have wifi in the plane and so I couldn't listen to good music the whole flight"

Plussat: "Space in economy Windows were great"

Plussat: "In flight entertainment was enjoyable was able to stream music and shows on my phone which helped the time fly by. Comfortable flight relatively smooth and comfy seats."
Miinukset: "Having to pay extra for a blanket or pillow? That's something I've never heard of. Crew was inattentive as I asked for someone to come by and collect my trash but no one ever came."

Plussat: "Comfortable plane!"

Miinukset: "Mine and my wife's legs did not fit. The seats were spaced much closer together than is standard, and this made the flight unbearable. I stood in the isle for most of the flight. To make things worse on this 5 hour flight, there was no video available to distract me."

Miinukset: "The biggest problem was a late arrival resulting in missing the gate and need to wait a hour on the taxiway until a gate cleard."

Miinukset: "Flight was delayed 2 hours"

Plussat: "Decent movie and game selections."
Miinukset: "The flight attendants seemed unhappy, sassy and got frustrated easily."

Plussat: "Punctuality. Take off and landing was to schedule, and the return flight was actually 20+ minutes early landing"
Miinukset: "Extra charges for baggage; no food whatsoever unless you bought it; staged boarding meant that when we finally were allowed on board other passengers had pinched our overhead cabin space, NOT IMPRESSED; no in flight entertainment unless you had downloaded the AC Rouge player in advance; no recharging socket for tablet devices - so you might just see half a movie anyway. If I pay a lot of money for a ticket, even if it's a budget airline, I expect more."

Plussat: "Food was great. Inflight entertainment needs work."
Miinukset: "The inflight entertainment needs more updated options ."

Plussat: "Staff was friendly and accomodating"
Miinukset: "Return flight was delayed a couple hours, customs was "full" at Pearson causing more delays"

Plussat: "flight was mostly empty so I can go sit somewhere else"
Miinukset: "I am only 6 feet tall, and my legs do not fit in those seats there is not physically enough room between the back of the seat and the back of the next seat for my legs to fit there"

Plussat: "Extra leg room but paid for it."
Miinukset: "Very turbulent. Entertainment system was okay on iPad but selections were poor, lots of old stuff. Really dislike Rouge."

Miinukset: "Could not book on line and had to sit 20 rows from my wife. When you book 2 persons 1 month in advance then I would expect that we would at least be seated together. Plane was full but A/C made no effort whatsoever to seat us together. With so many choices out there to fly with they ( Air Canada ) should try to put in a little more effort"

Miinukset: "Our preceding flight arrived 45 minutes late so we got bumped to a later flight. Air Canada dropped the ball completely"

Miinukset: "do not like the idea of having to pay extra for a seat other than a middle seat even though I booked and you had my money long before the flight happened"

Miinukset: "One of my luggage so was damaged and the Air Canada representative in AZ was not very helpful with the issue."

Plussat: "Not there yet"

Miinukset: "It was cancelled"

Plussat: "Instead of 4 crying babies in the surrounding rows, there was only one."
Miinukset: "Everything else."

Plussat: "Absolutely nothing. AC did their best to screw everything up"
Miinukset: "Worst leg room of any plane I have ever flown"

Miinukset: "Forced to check my clearly adequate carry-on bag, AND charged for it. Rude, and dismissive representatives. Hope this was an isolated incident. Will reconsider other flight arrangements in the future."

Plussat: "Goood crew"
Miinukset: "Bumpy landing"

Plussat: "as for this momnet, nothing. Air Canada were bad on the way from Israel to Canada and back"
Miinukset: "Air Canada didn't had a connection flight for us and got us stuck in Toronto for 3 days and now they don't want to compassionate for it. I am very disappointing with them and will not fly with them until this matter will resolve"