Good food . Friendly crew
The bathroom floors were coated in urine. Such an unpleasant aspect of the trip
The staff were really friendly and very accommodating. There was a slight delay on our departure though…
The staff uniform was clean and they were so friendly.
You need to train your check in crew
Plussat: "The crew was v good"
Miinukset: "The seats and boarding staff"
Miinukset: "Good flight"
Plussat: "Service was okay."
Miinukset: "Could have been more customer focused!"
Plussat: "The crew was amazing and delightful."
Miinukset: "The crew was amazing and delightful but should provide food to kids first before even those special diet or vegetarians."
Plussat: "Journey to Helsinki to Doha was good. Plenty of empty seats."
Miinukset: "Full packed airline Doha to Dhaka as well as flight was delayed a bit."
Plussat: "Everything was good and nice. Had a good time and felt welcomed. Had a really good experience."
Plussat: "Crew was nice, attentive and very helpful"
Miinukset: "More leg room"
Plussat: "seats were awesome, so as the food and the occasional snacks were delightful"
Miinukset: "My entertainment screen wasn't working, but since I got a window seat I didn't complain. Long time for a 12 h flight without video or something to occupy myself, but at least the USB port was working..."
Miinukset: "Quatar is the best"
Plussat: "Excellent service with attention to detail"
Miinukset: "lay-flat seats fairly uncomfortable in the lay-flat position (does not compare to the Q Suite used on newer aircraft) Entertainment system a bit dated, but decent selection"
Plussat: "I liked that the flight was not full and I was able to use the entire row of seats and lie down as straight as possible to get some sleep. The crew was very friendly and allowed us to sleep most of the flight --- I guess they figured that most of the travelers prefer to just sleep and not be disturbed during a 15-hour flight. There was a good selection of movies and shows to watch to pass the time. I liked that there was time to go on the city tour of Doha and that there is a counter at the airport for the city tour."
Miinukset: "My flight started in Kathmandu and the layover for the connecting flight from Doha to LAX was 12 hours. I hope Qatar can come up with a schedule that will reduce the layover down to less hours while still giving passengers time to go on the city tour, if they want to."
Plussat: "The facilitated transfer in Doha within twenty minutes"
Miinukset: "The repetition of vegetarian food menu"
Plussat: "The crew and comfort of the flying ship is excellent."
Miinukset: "No one stopped several children from screaming almost the entire flight. I’m thinking they need to put all families with children younger than 8 behind a partition. HAHA!! Just kidding. But that was very frustrating."
Miinukset: "THE SEATS I REQUESTED DURING BOOKING DID NOT TRANSFER OVER TO QATAR AIRWAYS."
Plussat: "Overall a good service with good food."
Miinukset: "When flying from New Zealand to Doha, we departed Auckland at 15h25 and due to the time zone, most passengers body clocks would have been expecting sleep within a few hours. However we were flying West and thus into daylight. Sadly the window seated passengers were not asked to close their window blinds to block out the sunlight and many were left open. This made the cabin very bright and a difficult environment in which to sleep. Too much advertising before the on board videos, but otherwise content was good."
Miinukset: "Connecting Qatar flight should have been held, instead wen had to spend 9 hours in the airport until next flight"
Plussat: "Crew were good, food was decent"
Miinukset: "Equipment/electronics was a bit dated."
Plussat: "This flight failed its purpose of getting me there on time. The delay was not due to inclement weather. Paid more than other airlines charged to get a quick flight but ended taking longer than other flights."
Miinukset: "The flight left JFK almost an hour late so I missed my connecting flight to Kolkata. Was supposed to arrive Saturday morning for my Father’s funeral but would not make it on time now. A wasted and very disappointing trip! I bought a ticket which would get me there quickest but instead had an extra 8 or 9 hours with an extra stop in Mumbai and layover of 5hrs!"
Miinukset: "The food options was bad...during my trip asked for certain meal they claim that they are out of it. I also did not like how they check you into room in Doha & Chennai way before boarding time that time could have used for shopping instead of sitting in the room."
Plussat: "B777 Dreamliner is dreamy. Lots of overhead luggage space. Decent leg room (could always be more). Great individual entertainment screen for long transcontinental flights. Flight staff was a mixed international crew, very friendly, unpretentious, polite and just nice compared to other airlines. The planes they use seem very new. Would definitely recommend Qatar Air over Aeroflot any day."
Miinukset: "Food was decent for airline food but nothing to rave about and as with most airlines uses too much plastic packaging. Although I was pleased that some of the flights used metal flatware, but still too much waste in the industry in my opinion. Also, the headphone jack was not compatible with my headphones. The type used on the 777 is the dual pronged one. I did not have an adapter so had to use the crappy headphones that are provided."
Plussat: "From Joburg to Doha, the plane was clean and the food was good. . From Doha to Washington, not so much. I went to 3 bathrooms and all the sinks were stopped up."
Miinukset: "The food from Doha to Washington was beyond awful!!! I wud scrap that whole menu PLEASE. I WAS SEVERELY DISAPPINTED. The previous Quatar flight, the food was different and very good. Please check on this. Also, the sinks were stopped up. Gross."
Plussat: "12 hrs transit must give Hotel, without Hotel it was bad!"
Miinukset: "More than 10 hrs transit must give Hotel !!"
Plussat: "Films Service"
Miinukset: "Not enough films"
Miinukset: "Menevintä ruokavaihtoehtoa (kana) ei ollut tarpeeksi, taaskaan."
Plussat: "Quality food and hospitality"
Plussat: "clean airline, modern airplanes, good food, friendly service"
Miinukset: "Nothing not to like. Spacing between seats is a little tight for med-tall passengers. Food service was slow. few/Infrequent additional beverage & snack visits."
Plussat: "The movie selection was good."
Miinukset: "-my seat did not recline, which I understand that I was close to the emergency exit but the person in front of me could still put their seat back way farther than they should be able to and I was unable to do simple things like put my glass of water on my tray -I had a vegetarian meal which was literally just rice and ground up brown mush-I have no idea what that much was -I asked twice for new headphones because my was broken but they forgot -When the flight attendant was coming around with water and she looked me to see if I wanted any and I said yes, she just skipped over me. I didn't pay a few hundred dollars extra for this."
Plussat: "Great take off and landing. Nice comfort packet, blanket, and pillow Good service and spacious seating in economy class."
Miinukset: "I will never fly this airline again! Terrible customer service. Would not offer us complimentary airport hotel stay for a 19 hour layover. Wanted us to switch and pay to an earlier flight. Never again."
Plussat: "The flight was on time. The crew was very accommodating. The food is better than some other airlines. The entertainment provided had a lot of choices I had an 8 1/2 hour layover in Doha. They booked me a short stay in a hotel at no extra charge. This included a car and driver to and from the hotel. It was a nice hotel close to the airport."
Miinukset: "I was sitting in economy. I booked too late to get any type of upgrade for extra legroom. For Economy it was OK, but cramped and hard to get comfortable on a 13+ hour flight."
Plussat: "Very punctual departures and arrival schedules and compliance"
Miinukset: "Nothing to mention"
Plussat: "Crew were wonderful, spacious legroom."
Miinukset: "Boarding was crazy."
Miinukset: "Plane configuration; seats were a bit cramped, knee space."
Miinukset: "The crew have very strong accent which makes difficult to understand them, but they are very nice and helpful"
Plussat: "Customer service was super! Entertainment package was nice, many current movies worth watching ."
Miinukset: "No Wifi on flight !!"
Plussat: "Flight was on time ."
Miinukset: "The seating was not organized when people needed to bored. It was busy and people where rushing to get in the plane ."
Plussat: "food was good"
Miinukset: "all my flights were delayed"
Plussat: "Very kind and helping crew.. professional and helpfull"
Miinukset: "I dont have anything to complain about"
Miinukset: "All connecting flights to US are pretty long flights (14-16 hrs) and I personally, don't want to travel and try to avoid taking those long flights."
Plussat: "Considering how long it was, not much could have been better. It wasn't too crowded, so the seat next to me was free, which made getting some sleep easier."
Plussat: "Excellent in every way. Clearly a top tier airlines. I will choose Qatar Airlines at every opportunity."
Plussat: "Roomy seats & clean appearance and modern cabin."
Miinukset: "Boarding would have been improved by utilizing both cabin doors (front & rear). The entertainment system did not work during my 13 hr flight."
Very good ground and crew staff. Very helpful and friendly. Good comfortable flight with good entertainment and food. As always, excellent crew service.
Plussat: "Amazing crew. Spacious and clean aircraft."
Plussat: "The warm towel given for the hands and face at the beiginning was a nice surprise treat. Great also that blankets and headphones were provided."
Miinukset: "More food variety as some items ran out as they got to the back of the plane"
Miinukset: "Flight was delayed for an extra 2 hrs, with inadequate refreshments. Plane wasnt clean and had musty smell."
Plussat: "It’s acctually the second time , just last week 23rd , our flight with delta got delayed that made us missed our connecting flight and I had to pass through Nairobi, female crew serving snacks came over to me with snacks and told me I ordered low fat food which I did and I asked her if it was ok if I had chicken that day she insisted that had ordered low fat mean and that’s what she has to serve me and I had to tell her again I needed chicken, she started arguing with me over snacks she got offended and she just threw food in my hand almost dropped to the floor , I think that was not professional at all. And today again coming to Nairobi the female crew came over serving snacks again and requested if I could have some wet wipes my hands were dirty dirty because had seen a crew handing out with to the people in the front raw but she answered me it was in the bank and she kept on and I again asked the male crew and he explained to me that they mostly don’t give wet wipes for short flights but I had wet wipes when I flew to Nairobi from Amsterdam and I had too when I left Nairobi to Uganda , what’s the point of serving foods when passengers gotta eat with dirty hands , and today again-the same female crew skipped the first raw of two males with snacks who were seated in front of us and even if they told her they missed the snacks, she stood there and called the male crew just unprofessionally to bring the snacks for the gentleman and she just never cared . I think they should do better thanks ."
Miinukset: "They should be more professional and friendly to people they act like they don’t care sometimes ."
Plussat: "Crew was attentive, punctual, and third meal on a 14 hour flight is right."
Miinukset: "Movies are badly dated, and a bit limited in choice. System was a bit difficult to navigate, and slow to respond."
Plussat: "Crew is great and friendly. Plane comfortable and clean."
Miinukset: "Boarding in Harare was a little delayed. No explanation or information was provided. Food on board : a bun and a muffin were provided for breakfast. No butter or jam or honey or chesse. Most unimaginative meal."
Miinukset: "Movie selection wasn't great"
Plussat: "Staff was friendly and professional."
Miinukset: "The quality of the food. You pay a lot for a ticket, for that pricem, I just don't expect a croissant (no butter or jam included) and a dry cake. Flight would normally leave at 7.30 AM. A normal time for an airline to serve some kind of decent breakfast for the price you pay. Not at KQ. They are not making friends this way. Am not even talking about emails going unanswered for days with very specific questions: how to book extra luggage allowance. Anyway…"
Plussat: "Barely functioning entertainment portal. Average food."
Plussat: "The crew was very nice and I was offered to move to an empty row but my next seat neighbors moved and I had a row on my own. The food was excellent, not spicy as I like it."
Miinukset: "As it was a night flight, it would have been better to be offered blanket on the 4 hours night flight."
Miinukset: "Hostesses were kind of biased. Entertainment was not too fantastic, flight was excessively delayed"
Plussat: "Lazy crew dont even provide water when needed. The cabin was extremely hot and the blowers dont work."
Miinukset: "Every thing was fine"
Miinukset: "I am waiting at the airport to catch a flight tonLusaka. This is because I was bumped off my floor flight that I have no seat. Not sure when I will get ion that flight."
Plussat: "The gate crew was helpful"
Miinukset: "Earlier notification of 7 hour wait time due to delay."
Miinukset: "Late departure led to missed connections, but Kenya Airways did not provide much assistance with this. No-one on hand to upon disembarkation to help affected passengers. I just managed to get my onward flight, but my baggage did not make it, so I am awaiting that."
Plussat: "They should send us prior notice of changes in flights. My flights where delayed by almost 6 hours both inbound and outbound bound"
Miinukset: "Check in agents should do their job as per their description not wasting our time and keychatting with their collegues"
Plussat: "Friendly crew and flight was punctual"
Miinukset: "No inflight entertainment"
Plussat: "On schedule"
Miinukset: "Food Sitting Staff - one of the crew members was particularly rude to another passenger on my row."
Plussat: "Courteous crew."
Miinukset: "Too crowded from Bamako to Dakar."
Plussat: "Friendly crew"
Miinukset: "At one time the flight got too cold"
Miinukset: "Old planes and little entertainment"
Plussat: "The flight services were good but with two major horrible issues:"
Miinukset: "1. It took almost one week after my arrival to trace my checked-in baggage. Horrible indeed. Moreover, the baggage contained my medications and other valuables which I needed on ongoing basis! Very disappointing! 2. Despite being charged for the full fare as indicated online, Kenya Airways charged my debit card an additional fee of $31.19. I thought the amount that I had paid to KAYAK was final? I will NEVER dare use such a travel agent engine again in future!"
Plussat: "We missed our flight from Nairobi to kigali by 2 min. They wouldn’t hold the plane for us. We have to wait in yheairport for 7 hours. Got nothing. Very dissapointed. Bad customer care."
Miinukset: "Flight is always delayed"
Plussat: "The crew was professional and friendly."
Miinukset: "My flight was delayed. The gate changed at least four times with no clear announcement."
Plussat: "They wheelchaired my companion to the airport after delayed medical examination to make the flight."
Miinukset: "Kenya changed my flight to two hours later 18 hours before I was to leave. Making me have a 10 minute connection. Then after an hour in a airline office they promised to hold my connection. When my flight landed on time, they did not hold my connection. So they changed my flight and didn’t follow through on the fix. We would now miss wedding activities and business meetings. Then my partner got sick and they refused to taxi us to hotel for the night but take a bus that leaves every three hours. Her sickness got worse and there was a Kenyan airlines doctor who evaluated her at the airport after waiting 40 minutes laying at check in with her crying due to pain. We had a medical release from the doctor saying she needed extra space to lay down but the check in manager refused to make room for her saying the flight is full and she would not upgrade her to accommodate the medical release because we had an economy ticket. My partner looked so bad that the flight crew considered kicking us off but eventually made the space for her to lay down and were helpful on the flight. This is this disgraceful and the worst experience I’ve had with any company."
Plussat: "Friendly crew."
Miinukset: "Broken, dirty toilet on board. No control of how much hand luggage bought on board. Broken seats. Dirty."
Plussat: "Not much"
Miinukset: "35 minute departure delay with not even an attempt at an explanation. Broken seat. Cramped."
Miinukset: "Timing schedule not respected. No legroom my knees were so squeezed."
Miinukset: "Seats were not very confortable"
Plussat: "Service excellent, flight on-time."
Miinukset: "Only 3 movies to choose from?!"
Miinukset: "Boarding procedures took too long consequently missed connecting flight. Crew seemed overwhelmed, chicken dinner was half cooked, entertainment system didn't work."
Miinukset: "No announcements made as to what gate # or boarding. We almost missed the flight because of the lack of information. Airport staff were as equally confused. Entertainment did not work at all."
Plussat: "Late arrival Nairobi. missed flight"
Miinukset: "Late arrival Nairobi. missed flight"
Plussat: "Overall it was fine. However there were some downsides..."
Miinukset: "One of our bags didn't make it. Also, the plane left late for some reason. We weren't sure why they didn't start letting us board sooner. Finally, the airport in Nairobi is dangerous when early morning planes arrive. Arriving passengers who are in transit are ushered down an escalator where they are pushed into one another because of a security line backup...yet the escalator just keeps bringing more people. This happened to us in Nairobi in the early morning of July 26 and again in the early morning of August 2. I feared someone would be trampled or hurt."
Plussat: "Flying from Bangkok to Hong Kong, I didn't expect to be on an airline based out of Africa. Even though it was only an hour-long flight, it included in-flight entertainment and a full meal. The plane was a bit older, but comfortable, and the crew were very kind, friendly, and didn't rush the passengers. I hope I get the chance to fly on Kenya Airways again."
Plussat: "I was happy to arrive on time"
Plussat: "Generous carry on limit, good prices, complimentary food on flights, on time departures, on demand entertainment"
Miinukset: "Boarding lines were a bit chaotic."
Plussat: "Client oriented crew"
Miinukset: "Delay in departure time"
Miinukset: "Flight was delayed."
Plussat: "Good crew. Flight not fully booked so had some extra space. Efficient transfer desk"
Miinukset: "Food - just horrible Nairobi airport not much to do and annoying additional security checks between sub-terminals in terminal 1."
Plussat: "The flight was delayed in leaving but the Captain didn't say anything until we were about to land. The overnight flight was pleasant but the food was pretty mediocre."
Miinukset: "Crew were pretty good and the Dreamliner is an excellent aircraft, particularly in business class."
Plussat: "Business passengers still served snacks even with such a short flight. Great view of Mount Kilimanjaro"
Miinukset: "Messy boarding Late departure"
Plussat: "New aircraft and all crews friendly full of service mind"