We were exited with the promptness and excellent sevices provided during our flight we were allotted and home the same sitting will be allotted during our return journey we regret to inform that one of our suitcases lock were broken and a lot of items were missing even one of our hand carry baggage. Which was given due to lack Of. Weight and was not locked was opened and a few of wrist waches and perfumes were opened we were not provided any wheel chair at Qatar airport waited a long time to be transported to. Other terminal to catch our flight to Kolkata so this is bad experience
The staff uniform was clean and they were so friendly.
Clean, well maintained and on time performance.
The service is top notch, and they really make you feel valued and comfortable.
Cabin crew were great. Not impressed with the food.
I needed to change my flight and your company made it extremely difficult. The customer service for kayak was completely UNSAT.
Spacious seating was great! Food could have been better!
Experience in IAD could have been lot better. IAD is one of the worst airport ik n terms of service. Chennai is also equally worst with too many bureacracies.
Miinukset: "The crew at check in was really inconsiderate and has given us false information! Despite of what documents were required and submitted I was not allowed to board the plane."
Plussat: "Amazing trip Qatar airline is great"
Plussat: "Yes, Crew was amazing and timing was perfect."
Miinukset: "Excellent performance"
Plussat: "The crew was very friendly."
Miinukset: "Seats can get better."
Plussat: "Service was okay."
Miinukset: "Could have been more customer focused!"
Plussat: "Flight attendand Tiessy - QR943 - 8 Jun 2019 (outbound Singapore to Doha) She serve us (with kid) very well, with plenty of smile and warm helpful gestures."
Miinukset: "I really hope that kid's menu can be updated/changed in the system at least 24/48hrs before flight, as that was the first time we ride Qatar (we have no idea the menu) So we only order it once during the outbound flight."
Plussat: "I already paid for seat and amount debited but it was not booked when i check in I want my money to be refunded soon"
Miinukset: "Providing better food and movie"
Plussat: "Journey to Helsinki to Doha was good. Plenty of empty seats."
Miinukset: "Full packed airline Doha to Dhaka as well as flight was delayed a bit."
Plussat: "Great experience"
Plussat: "Very packed and no leg space"
Plussat: "Good Service.Efficient"
Miinukset: "No Phone charging facilities on back of the seat unlike other Qatar aircraft."
Plussat: "Excellent Service and most friendly staff"
Miinukset: "Nothing was bad. But the food taste can be better"
Plussat: "The layover was hell. They put me in a warehouse with wooden benches for beds. Never again"
Miinukset: "Horrible service. The US part of the journey was fine but the rest was aweful."
Plussat: "Service was fantastic as usual for me however it seems women are not treated equally service wise as wife on all 4 legs did not get all the things i was afforded. Lighting, pajamas, bed mattress, meal choice queries etc"
Miinukset: "The need to pull out boarding passes multiple times-like 6 times- and having to be screened Twice. To even buy some mouthwash i had to show boarding passes. Ridiculous"
Plussat: "Caring service, good pod seats on A350 and airy cabin."
Plussat: "The staff wad nice"
Miinukset: "I have requested sea food and I was told that no request was made and they do not serve it any more."
Miinukset: "Snacks and drinks could be betteri"
Plussat: "I was flying first time via Qatar and I am very impressed how excellent was everything."
Plussat: "I haven't flown with Qatar for several years, but my memories of an exceptional experience were replicated. Fantastic modern aircraft, brilliant crew and great food."
Miinukset: "Only one minor gripe, the passengers seated behind me talked incessantly, making my attempts to sleep impossible. I asked if there were any ear plugs available, but none could be found. My own fault, I should have packed my own."
Plussat: "The leg space the reclining chair the personal tv the head rest The food"
Plussat: "The staff is friendly .. and polite .. yhe explain well the rules and safety . They listen to costumer.. they make amends and or do what they can do to provide good and quality service"
Miinukset: "There is nothing in particular .. but i woud suggest .. more good food."
Plussat: "12 hrs transit must give Hotel, without Hotel it was bad!"
Miinukset: "More than 10 hrs transit must give Hotel !!"
Plussat: "Flight Attendants were really helpful especially when one of my child had a nose bleed, we had at least 3 attendants, tending to our needs when that happened and they did not leave until the situation was resolved."
Plussat: "Smooth take off and landing."
Miinukset: "Seat number was the same but different position from one reserved online"
Plussat: "Qatar is a reliable airline."
Miinukset: "No matter how many times I have traveled with Qatar (5 international flights in the last year); I still do not receive any benefits such a priority boarding or upgrades."
Plussat: "I really enjoyed the flight, which was almost 15 hours long. I give an overall 4 star review for this flight. The boarding process was pretty organized (without including the ignorant passengers who can't read their zone numbers, haha) because they called us up group by group, in a speedy process. Even inside, the cabin crew welcomed us aboard and showed us where our seats are. This leads me to my 5-star rating of the service. Very warm, friendly, and generally helpful cabin crew Qatar Airways has. They fulfilled all my needs even if they had to go out of their way. As for entertainment, I was very surprised at how many great movies they have! Especially the new ones! I would not be bored again with this selection. Food was okay to be honest. It was a hot meal that satisfied my hunger and tasted good, but maybe it's just me and airplane food. Doesn't taste right for me. And to be honest, I was cramped. Not even me but many other passengers felt like the seats were too small. Overall, Good experience!"
Miinukset: "Menevintä ruokavaihtoehtoa (kana) ei ollut tarpeeksi, taaskaan."
Miinukset: "Such an uncomfortable flight. Poorly organized, was a total chaos. Will never fly Qatar again!"
Plussat: "Great food etc"
Plussat: "Once staff were aware that my child was sick one staff member in particular regularly checked on the well being of my child."
Miinukset: "Crew only helpful when pushed to help. My child was sick and the cabin crew tried to give me food. I said that my child had just vomited but there was no offer to help me clear it up they just continued serving food to other passengers. I had to search for someone to help me to clear up and then I felt as though I was an inconvenience. I then had to look for someone to bring food for myself and other child. My other child is 1yr and 11 months and I was told they were only allowed baby food not a child meal. Although there were a few spare seats on the plane I was squashed into a full row with a 3 yr old and one year old on my lap. I appreciate that there may not have been any bassinet seats left but would have been helpful not to be on a full row as a single adult travelling with two small children. No offers for assistance with bags."
Plussat: "The movie selection was good."
Miinukset: "-my seat did not recline, which I understand that I was close to the emergency exit but the person in front of me could still put their seat back way farther than they should be able to and I was unable to do simple things like put my glass of water on my tray -I had a vegetarian meal which was literally just rice and ground up brown mush-I have no idea what that much was -I asked twice for new headphones because my was broken but they forgot -When the flight attendant was coming around with water and she looked me to see if I wanted any and I said yes, she just skipped over me. I didn't pay a few hundred dollars extra for this."
Miinukset: "It's been more than 50 hours and I still haven't received both of my checked in luggage and I am getting no straightforward answer"
Plussat: "Excellent Service"
Miinukset: "Flight was advertised on kayak as having wifi and electrical outlets for devices and did not have either."
Miinukset: "Not that many choice in movies"
Miinukset: "long long long trip in the middle of the trip ther is no water to wash my hands"
Plussat: "The crew was amazing, and the flight was really short and comfortable."
Miinukset: "Update the movies and music on the passengers's TV"
Miinukset: "Flight was delayed for an extra 2 hrs, with inadequate refreshments. Plane wasnt clean and had musty smell."
Plussat: "Great plane Food ok Entertainment system good"
Miinukset: "Snacks in between meals (9 hr flight no snacks in between meals) Poor choice of films"
Plussat: "The seat was comfortable ONLY because I am Platinum member ( and I was able to choose emergency exit seat ) otherwise it wouldn’t have been so comfortable"
Plussat: "I didn't fly throw the Kenyan airlines because they kept delaying my flight time and they want to spend 24 hours at the airport because of my wife is passports is not american passport, so I had to change the flight , the worst experience ever in my flight life"
Plussat: "Toilets were clean right up until landing"
Miinukset: "When breakfast was served, there was only the option of poached eggs. We asked if there was an alternative and Philip said No. Shortly after starting our cold poached eggs Philip brought the people across the aisle to us a sausage alternative?! All the flight attendants looked unhappy until getting off the plane. Entertainment was very basic and not really up to date."
Miinukset: "Didn’t like anything"
Plussat: "Staff was friendly and professional."
Miinukset: "The quality of the food. You pay a lot for a ticket, for that pricem, I just don't expect a croissant (no butter or jam included) and a dry cake. Flight would normally leave at 7.30 AM. A normal time for an airline to serve some kind of decent breakfast for the price you pay. Not at KQ. They are not making friends this way. Am not even talking about emails going unanswered for days with very specific questions: how to book extra luggage allowance. Anyway…"
Miinukset: "I am waiting at the airport to catch a flight tonLusaka. This is because I was bumped off my floor flight that I have no seat. Not sure when I will get ion that flight."
Plussat: "I liked when there was turbulent, the pilot told us that we should be calm as the plan was going to experience turbulent in a few moment"
Miinukset: "I felt like the queen cake had a lot of sugar, think of those who do not eat sugar"
Plussat: "Easy going flight with friendly and hospitable crew"
Miinukset: "Plane was quite dirty inside and out"
Plussat: "Lie Flat beds in Business Class."
Miinukset: "Meal service was very slow, and food was uninspiring. Essentially economy meals placed on proper plates."
Plussat: "I loved how comfortable the seats were. Very spacious enough leg room and entertainment on the plane."
Plussat: "The timely departure and arrival."
Miinukset: "The aircraft deployed is old no entertainment facility...you cannot charge your phone."
Miinukset: "According to the KQ App the flight was direct to Cape Town but when we got to the airport we found the plane was stopping in Livingston’s. The result was we were an hour late. Most annoying. Surely the App can be amended to alert us of such changes"
Miinukset: "The person ushering us out of the gate was not very friendly and that could need some work"
Miinukset: "Too many onboard announcements"
Plussat: "The plane is nice with wonderful amenities. The flight was on time even though departure was 1 hour late. The price is great."
Miinukset: "The staff did not care. They caused many of the delays, exasperated many customers, and slept during the flight instead of tending to the needs of passengers. If you're prepared to take care of yourself, the price and speed may be too hard to pass."
Miinukset: "I’m still in Nairobi because they delayed the plane"
Plussat: "Attentive, quick to serve food/ drinks, very professional and friendly."
Miinukset: "flight was cancelled"
Plussat: "On schedule"
Miinukset: "Food Sitting Staff - one of the crew members was particularly rude to another passenger on my row."
Plussat: "Good movie choices. Very helpful and friendly crew."
Miinukset: "-Seat wasn't preferred despite my SkyTeam Gold status, didn't even get choice of aisle seat. Thankfully those next to me traded. -Food was to very good, no milk for tea."
Miinukset: "I did not like that they separate me with a business partner I was travelling with, without having informed us in advance, whereas we both had tickets to board on the same flight, but his was later on delayed"
Plussat: "The crew was professional and friendly."
Miinukset: "My flight was delayed. The gate changed at least four times with no clear announcement."
Plussat: "Friendly crew."
Miinukset: "Broken, dirty toilet on board. No control of how much hand luggage bought on board. Broken seats. Dirty."
Miinukset: "The flight to Nairobi was so late that I missed my connection and have to wait about 10 hours for the next flight out."
Plussat: "The crew on the ground and flight crew were very friendly. The flight took less time than I had thought and this forced the cabin crew to rush with serving the snacks."
Plussat: "Service, crew"
Plussat: "Everything went as it should."
Miinukset: "The AC in the plane was a little bit to cold"
Plussat: "Kenya Air had a nice plane, nice snack, and good service on board the flight."
Miinukset: "Zanzibar's check in process was atrocious. The systems were slow, so it took forever to get through the queue. Then we were told we had to check our carry one because they were just over weight. They didn't tell us that upon arrival in Nairobi we would have to leave the secured area, go out, pay the visa fee (cash only), get the bags on the carousel, check in at the front, and go back through security again."
Plussat: "Late arrival Nairobi. missed flight"
Miinukset: "Late arrival Nairobi. missed flight"
Plussat: "Overall it was fine. However there were some downsides..."
Miinukset: "One of our bags didn't make it. Also, the plane left late for some reason. We weren't sure why they didn't start letting us board sooner. Finally, the airport in Nairobi is dangerous when early morning planes arrive. Arriving passengers who are in transit are ushered down an escalator where they are pushed into one another because of a security line backup...yet the escalator just keeps bringing more people. This happened to us in Nairobi in the early morning of July 26 and again in the early morning of August 2. I feared someone would be trampled or hurt."
Miinukset: "With the exception of one male flight attendant who was friendly and professional, the Kenya airways flight attendants were surly, invompetent and unprofessional. One yelled at us for asking if we could get a vegetarian meal (on the advice of another Kenya airways flight attendant). Another only bothered to give water to the first 2/3 of the plane and then for some unknown reason simply stopped passing out water. All three of the Kenya airways fights were late but no one said so or why. I would avoid this airline at all costs."
Plussat: "They were simply good"
Miinukset: "The delayed a bit"
Miinukset: "The food was so-so. The flight was delayed. The crew was friendly, but nothing outstanding."
Miinukset: "The flight was delayed. Food was so-so. No entertainment."
Plussat: "flights were slightly delayed but we were updated often and accurately. Flight staff were awesome, super nice and well spoken!"
Plussat: "Good save for the delay."
Plussat: "Everything was great except for all but one flight attendant who could have done with a lesson in charm. There was one very charming attendant whose name began with M but was an unusual name. She was a world class attendant and the others could learn from her. The pilot was well spoken as did a great job taking off & landing."
Plussat: "I liked the food and actual service on the flight"
Miinukset: "Notorious for flight delays! How can you cancel an entire flight the day before?! Horrible! The delays are very annoying! Kenya Airways you're fired! Kayak, you guys should remove their crappy service from your options!! I only found out about the delay from their online service. The actual people suck! And do not even try to get through on their customer service line!"
Plussat: "tickets were cheap"
Miinukset: "Flight was late leaving Dubai therefore causing me and several other people to miss our connecting flight."
Plussat: "on board crew members were pleasant and efficient."
Miinukset: "rude and dismissive ground crew. delayed flight. and when we got to Nairobi we discovered that several items had been stolennout of our checked luggage."
Plussat: "Crew Communications every. Inbound Captain Landings and Take off"
Miinukset: "Captains Landing outbound Fugi Airport Siera Leone and Landing in Accra. The Pilot caused Panic, he is inexperienced. Captain flight 5595 to Accra from Monrovia on Sep 2,2016. Disaster awaiting"
Plussat: "Crew and food"
Miinukset: "Hour late even though we had a late arrival of 1:35 am. Made us miss our airport transfer so it took over 2.5 hours to get to hotel"