The staff uniform was clean and they were so friendly.
Only the flying part was okay. They have not served food to two of us in the Doha to Hyderabad flight They told that they are not aware of our food requirements We had to travel without food
You need to train your check in crew
Plussat: "On March 4, my wife and I made a flight from New York to Sydney with a transfer in Doha, Qatar. We flew the Qatar airline business class. Everything was great despite a very large flight. New plane, very clean. Wide comfortable seats turning into a large comfortable bed. Great menu and good wine list. All staff are professionally trained and very friendly. All this made this flight very comfortable and we were not tired."
Plussat: "The crew was v good"
Miinukset: "The seats and boarding staff"
Miinukset: "Good flight"
Plussat: "Service was okay."
Miinukset: "Could have been more customer focused!"
Plussat: "My FA from IAH to DOH was outstanding. She made sure I was comfortable the whole flight"
Plussat: "I was at airport 1 hour before the flight time But they already closed the gate, and I missed the flight, and my return flight is gone too Omg to much for me"
Miinukset: "I wish you can do something for me Because the tickets is really expensive"
Plussat: "Journey to Helsinki to Doha was good. Plenty of empty seats."
Miinukset: "Full packed airline Doha to Dhaka as well as flight was delayed a bit."
Miinukset: "Unorganized too shaky flight made me sick to stomach ,foods are not good service not good"
Plussat: "Everything was good and nice. Had a good time and felt welcomed. Had a really good experience."
Plussat: "Crew was nice, attentive and very helpful"
Miinukset: "More leg room"
Plussat: "seats were awesome, so as the food and the occasional snacks were delightful"
Miinukset: "My entertainment screen wasn't working, but since I got a window seat I didn't complain. Long time for a 12 h flight without video or something to occupy myself, but at least the USB port was working..."
Plussat: "Crew was really amazing."
Miinukset: "Wifi not working- huge disappointment. Seats a bit hard on A350. The overhead bins on the inside suitable only for tall people."
Plussat: "Excellent service with attention to detail"
Miinukset: "lay-flat seats fairly uncomfortable in the lay-flat position (does not compare to the Q Suite used on newer aircraft) Entertainment system a bit dated, but decent selection"
Plussat: "I liked that the flight was not full and I was able to use the entire row of seats and lie down as straight as possible to get some sleep. The crew was very friendly and allowed us to sleep most of the flight --- I guess they figured that most of the travelers prefer to just sleep and not be disturbed during a 15-hour flight. There was a good selection of movies and shows to watch to pass the time. I liked that there was time to go on the city tour of Doha and that there is a counter at the airport for the city tour."
Miinukset: "My flight started in Kathmandu and the layover for the connecting flight from Doha to LAX was 12 hours. I hope Qatar can come up with a schedule that will reduce the layover down to less hours while still giving passengers time to go on the city tour, if they want to."
Plussat: "The facilitated transfer in Doha within twenty minutes"
Miinukset: "The repetition of vegetarian food menu"
Plussat: "The crew was very sweet and very helpful, especially to kids who were constantly thirsty or hungry."
Miinukset: "We were supposed to take the flight 8 hours earlier. I’m not sure flight with such short connections should be sold at all - with the previous flight being late 20 minutes, we were met at arrival gate by Qatar airlines employee that told us our connecting flight left without us. They helped us with everything onward- getting new boarding passses, hotel and meal vouchers, but all of this should not have been needed if such short connections were not sold."
Miinukset: "THE SEATS I REQUESTED DURING BOOKING DID NOT TRANSFER OVER TO QATAR AIRWAYS."
Miinukset: "Nicmze clean aircraft with goods legal room in economy"
Plussat: "Overall a good service with good food."
Miinukset: "When flying from New Zealand to Doha, we departed Auckland at 15h25 and due to the time zone, most passengers body clocks would have been expecting sleep within a few hours. However we were flying West and thus into daylight. Sadly the window seated passengers were not asked to close their window blinds to block out the sunlight and many were left open. This made the cabin very bright and a difficult environment in which to sleep. Too much advertising before the on board videos, but otherwise content was good."
Plussat: "Went out of their way to be helpful"
Miinukset: "Connecting Qatar flight should have been held, instead wen had to spend 9 hours in the airport until next flight"
Plussat: "Crew were good, food was decent"
Miinukset: "Equipment/electronics was a bit dated."
Plussat: "B777 Dreamliner is dreamy. Lots of overhead luggage space. Decent leg room (could always be more). Great individual entertainment screen for long transcontinental flights. Flight staff was a mixed international crew, very friendly, unpretentious, polite and just nice compared to other airlines. The planes they use seem very new. Would definitely recommend Qatar Air over Aeroflot any day."
Miinukset: "Food was decent for airline food but nothing to rave about and as with most airlines uses too much plastic packaging. Although I was pleased that some of the flights used metal flatware, but still too much waste in the industry in my opinion. Also, the headphone jack was not compatible with my headphones. The type used on the 777 is the dual pronged one. I did not have an adapter so had to use the crappy headphones that are provided."
Miinukset: "- Leg Space is challenge"
Plussat: "From Joburg to Doha, the plane was clean and the food was good. . From Doha to Washington, not so much. I went to 3 bathrooms and all the sinks were stopped up."
Miinukset: "The food from Doha to Washington was beyond awful!!! I wud scrap that whole menu PLEASE. I WAS SEVERELY DISAPPINTED. The previous Quatar flight, the food was different and very good. Please check on this. Also, the sinks were stopped up. Gross."
Plussat: "The planes were nice and the crew was nice."
Miinukset: "Every single flight we were on was delayed, with no explanation. The food was good on the plane, but almost every meal option I wanted was out by the time the crew got to my seat."
Plussat: "12 hrs transit must give Hotel, without Hotel it was bad!"
Miinukset: "More than 10 hrs transit must give Hotel !!"
Plussat: "Films Service"
Miinukset: "Not enough films"
Miinukset: "Menevintä ruokavaihtoehtoa (kana) ei ollut tarpeeksi, taaskaan."
Miinukset: "THere was no wifi"
Plussat: "Quality food and hospitality"
Plussat: "The movie selection was good."
Miinukset: "-my seat did not recline, which I understand that I was close to the emergency exit but the person in front of me could still put their seat back way farther than they should be able to and I was unable to do simple things like put my glass of water on my tray -I had a vegetarian meal which was literally just rice and ground up brown mush-I have no idea what that much was -I asked twice for new headphones because my was broken but they forgot -When the flight attendant was coming around with water and she looked me to see if I wanted any and I said yes, she just skipped over me. I didn't pay a few hundred dollars extra for this."
Plussat: "Very punctual departures and arrival schedules and compliance"
Miinukset: "Nothing to mention"
Plussat: "Crew were wonderful, spacious legroom."
Miinukset: "Boarding was crazy."
Plussat: "For the first time, my vegetarian food was pretty good and I didn't have an upset stomach as soon as I landed in India. It was a miracle for me. Thanks, Qatar airways."
Miinukset: "The seat was uncomfortable as usual, I am in my 60s. But most of my economy seats are somewhat the same, so no difference."
Miinukset: "Plane configuration; seats were a bit cramped, knee space."
Miinukset: "The crew have very strong accent which makes difficult to understand them, but they are very nice and helpful"
Plussat: "food was good"
Miinukset: "all my flights were delayed"
Plussat: "Very kind and helping crew.. professional and helpfull"
Miinukset: "I dont have anything to complain about"
Miinukset: "All connecting flights to US are pretty long flights (14-16 hrs) and I personally, don't want to travel and try to avoid taking those long flights."
Plussat: "Considering how long it was, not much could have been better. It wasn't too crowded, so the seat next to me was free, which made getting some sleep easier."
Plussat: "Wonderful friendly service yet not overpowering. Clean airplane esp. clean bathrooms with efficient amenities. Fruits were sweet."
Miinukset: "Must include the latest films. I find the Hollywood films rather passe. Main courses not to my liking. The fish was overcooked and became very fluffy. Yes, fluffy is the word. Salmon was too salty. Asian food was not up to standard."
Plussat: "Excellent in every way. Clearly a top tier airlines. I will choose Qatar Airlines at every opportunity."
Miinukset: "I am hard of hearing. It would be appreciated it you would offer more movies with English subtitles."
Miinukset: "As I missed this connection flight we were re routed to Cairo then Larnaca. We landed at 6:30pm and didn't get to our hotel until 8:30. Missed my friends wedding. It was a disaster. As a Qatar airway member I feel let down and am disappointed with the lack of interest shown by the airline in relation to an apology of any kind. What can be done about it. I've booked a trip to be a part of my friends special day and instead get to the reception as guest start leaving. I also get fined from the car hire company as they cancelled our hired car due to a no show and have ended up with a less inferior car as that's all they had left. No real apology given si is like to know what are you doing about it?"
Everything was satisfactory, but the plane is in the older side and the food and entertainment options were mediocre
Miinukset: "Ethipian Airlines overbooked my return flight and did not offer me an alternate return flight so I could return on my designated date. They instructed me to come back the following date to fly. I was not compensated nor offered at the very least an apology. The ticketing staff was unprofessional and attempted to blame me for not flying. Do not fly Ethiopian Airlines out of Accra ever!!!"
Miinukset: "The toilets were filthy. The tv touch screens didn’t work"
Plussat: "Friendly crew. Excellent check-in. Priority bags came off first."
Plussat: "After the Kigali Addisababa segment this was vastly superior with a newer aircraft"
Plussat: "The airline was quick to give vouchers for food and hotel when flight was delayed by 5 hours. They were also efficient in rebooking missed connecting flight."
Miinukset: "On top of a five hour delay that got me to my arrival point 14 hours behind schedule, my two checked bags were also lost and have not been found up to two days later. The food was like being on a Delta flight, and the entertainment screens in my entire row would not work, nor did many others."
Plussat: "Crew is friendly."
Miinukset: "The plane is old, tatty and dirty. There is no entertainment. The airport transfer is very very shoddy."
Plussat: "I liked the fligth attendant"
Plussat: "The seats were very comfortable and generally this flight is comfy"
Miinukset: "The queue during boarding is very long, they need to add counters"
Plussat: "Champagne; boarding via SATS business class was smooth but I doubt Ethiopian has much responsibility or this."
Miinukset: "The rest: even mediocre fast food would have been better. The starter was some chewy rosebeef, the main where soggy chicken nuggets. The butter served was rancid! Gross. Also big difference between the older and newest 787! This was the older☹️. Ground crew unhelpful."
Plussat: "They are nice and friendly"
Miinukset: "Toilets should be cleaned often"
Miinukset: "2 separate incidents. One, a fight between passengers at ththe check in desk that spilled over before staff could resolve incident. Then at security, after immigration, no cues. Minimal staff overseeing the process. No organization. Early"
Plussat: "Liked the peaceful plane ride and room"
Miinukset: "Not being told why we were delayed or why we were going to be late. They told us over loud speaker and was not loud enough."
Plussat: "Nice crew"
Miinukset: "Poor registration, Long queue for bagage scanning in very hot airport Aircraft and business seat just medium"
Plussat: "The customer service from crew members"
Miinukset: "The snacks"
Miinukset: "The entertainment system wasn't working properly. I requested Asian Vegetarian Meal and they gave me regular Vegetarian Meal."
Plussat: "Good service in the plane"
Miinukset: "In Lomé ground crew are horrible and asking for bribes including the supervisor."
Plussat: "Overall it was good flying experience. They upgraded me to an exit row for free when I checked in and asked, which was nice. We had a blanket, pillow, and toothbrush kit on our seats. They fed us and had in flight entertainment. This was a 10 hour flight, so its so important to get these types of amenities. I flew a different airline to my destination, and they didn't feed us at all! It was terrible! Ethiopian was much better!"
Miinukset: "The food wasn't very good (but most airline food isn't), the flight attendants didn't seem to be working much of the flight, just hanging out with each other (I was seated near them), and I really wish there was more room to get up, move around, and stand. On a 10 hour flight you can't sit the whole time. Wish the seats were a little wider, especially for such long flights."
Plussat: "On the sequrity check our watch was stolen. And we did not get any help from ethiopian airlines...we would like to get help."
Plussat: "Auto-adjusting windows"
Miinukset: "Understaffed. The plane looked and felt old. Food was sub-par."
Plussat: "Staff very friendly"
Miinukset: "Bathroom cleanliness"
Plussat: "Aircraft A350 super nice entertainment t equipment and interior very clean."
Miinukset: "Lost my luggage, could not trace it and no compensation."
Plussat: "Like the online check in and quick bag drop at the aiport"
Miinukset: "Food could have been much better with less processed foods"
Plussat: "Plane size, entertainment options and food were all great."
Miinukset: "The person next to me was rude and leaning over on my side but not much the airline can do about that."
Miinukset: "My phone was stolen on airport premises"
Plussat: "service very friendly"
Plussat: "Great service Seats slide forward, so comfy! Food and drinks all night On time Lots of luggage"
Miinukset: "No sleep with my baby!! ;)"
Plussat: "On time."
Miinukset: "Dirty bathrooms, mediocre entertainment."
Plussat: "Extra comfort and quiet in business class worth cost"
Plussat: "seat space was good"
Miinukset: "the flight was full so drink service was not well organized, lack of water"
Plussat: "Very helpful, attentive and kind cabin staff. New aircraft !!!"
Miinukset: "Somewhat dirty ( and smelly ) aircraft even though they are a very new fleet. Some seats had strange patches and stains. Overall cabin experience can be improved in terms of hygiene and food quality ( food was mediocre or slightly worse)"
Plussat: "Excellent pre-boarding service to get aisle seats. Comfortable on time flights. Pleasant service."
Miinukset: "Bad service and follow through when luggage lost. Promised it would arrive that afternoon and given a tel number to call. Advised that I could not claim expenses for toiletries, basic necesssities. 1. Luggage did NOT arrive that afternoon 2. No reply to tel calls or got an automatic answering service. 3. No follow through to emails 4. Persistent phone calls at last elicited a response that luggage would arrive next morning - but unable to give a time 5. Luggage arrived late afternoon i.e. 2 full days later 6. I will put in a claim for toiletries, underwear, socks + taxi to get to shops"
Plussat: "New plane."
Miinukset: "Addis airport is always a mess. Security check takes 30 mins+, gates are changed without announcements and there are no display mentioning flight or destination at the gate. For the flight, food not great and service slow."
Miinukset: "Crew was not friendly and seemed to ignore my requests. Seat was not comfortable. Food was okay."
Plussat: "Every thing include the crew members ."
Plussat: "Movie during flight and food were good"
Miinukset: "Only showed one movie and then a blank screen for half the flight They waited forever to remove the food trays after being served Delayed at the Terminal for a power outage, but NO announcement made over the Intercom for 30 minutes. Never helped non Egyptians with paperwork necessary to get through customs"
Miinukset: "Aircraft change led to massive confusion. No priority boarding for business class. Inept and care-least service from the head cabin attendant in business class. Zilch entertainment. Inedible dinner"
Plussat: "The Ethiopian Air flight crew are outstanding at their work."
Miinukset: "Not enough water. The water is doled out in small cups."
Plussat: "The Ethiopians have got the transit sorted in Addis. I had a tight turnaround time of about an hour and 15 minutes. From alighting to boarding and takeoff was about 1 hour. Very impressed that my luggage made it as well."
Miinukset: "not quite enough time with all the announcements to finish my movie."
Plussat: "aircraft was nice and well kept, and crew friendly."
Miinukset: "too many announcements on PA (information could have been summarized and delivered in the beginning, so that those who prefer to sleep can)."
Plussat: "The flight attendants were lovely."
Miinukset: "The movie selected for the flight was not my preferred genre. Maybe a family film would be better."
Miinukset: "The food was horrible. My TV didn't work and although I asked for it to be reset several times, the crew kept forgetting. The flight was supposed to be 9 hours, but we left late and it was 11+ hours. I understand things happen, but the crew gave no explanation for the delay or elongated flight. Last, but not least, when we landed in Newark we waited 2 hours for our luggage to come out. We landed at 9:50pm and didn't receive our baggage until 11:50pm. My friend and I were not even the last to get our bags. Overall this was the worst flight experience I've ever had."
Plussat: "1. Nice flight 2. flight attendants good customer service skills"
Miinukset: "Equipment issue-tv not working well , unable to charge my cell phone USB port not working. 2. Food on my return flight was terrible I am a vegetarian was mostly served warmed up frozen vegetable which were terrible 3. Return trip set next to noisy people, had coffee spilled on my dress, was upset and did not enjoy return trip .Grateful for flight attendants who moved me to another seat."
Plussat: "During my trip, I enjoy the entertainment. In addition the boarding was excellent."
Miinukset: "I did not really enjoyed the food. I would not say it was not good but it was not my type. Well I guess this not my type of eating. In another word, I'm not use to the craft of the food."
Miinukset: "allocated the worst seat on the plane despite choosing a different seat online"
Miinukset: "same flight crew"
Very good ground and crew staff. Very helpful and friendly. Good comfortable flight with good entertainment and food. As always, excellent crew service.
Plussat: "Amazing crew. Spacious and clean aircraft."
Plussat: "The warm towel given for the hands and face at the beiginning was a nice surprise treat. Great also that blankets and headphones were provided."
Miinukset: "More food variety as some items ran out as they got to the back of the plane"
Miinukset: "Flight was delayed for an extra 2 hrs, with inadequate refreshments. Plane wasnt clean and had musty smell."
Plussat: "It’s acctually the second time , just last week 23rd , our flight with delta got delayed that made us missed our connecting flight and I had to pass through Nairobi, female crew serving snacks came over to me with snacks and told me I ordered low fat food which I did and I asked her if it was ok if I had chicken that day she insisted that had ordered low fat mean and that’s what she has to serve me and I had to tell her again I needed chicken, she started arguing with me over snacks she got offended and she just threw food in my hand almost dropped to the floor , I think that was not professional at all. And today again coming to Nairobi the female crew came over serving snacks again and requested if I could have some wet wipes my hands were dirty dirty because had seen a crew handing out with to the people in the front raw but she answered me it was in the bank and she kept on and I again asked the male crew and he explained to me that they mostly don’t give wet wipes for short flights but I had wet wipes when I flew to Nairobi from Amsterdam and I had too when I left Nairobi to Uganda , what’s the point of serving foods when passengers gotta eat with dirty hands , and today again-the same female crew skipped the first raw of two males with snacks who were seated in front of us and even if they told her they missed the snacks, she stood there and called the male crew just unprofessionally to bring the snacks for the gentleman and she just never cared . I think they should do better thanks ."
Miinukset: "They should be more professional and friendly to people they act like they don’t care sometimes ."
Plussat: "Crew was attentive, punctual, and third meal on a 14 hour flight is right."
Miinukset: "Movies are badly dated, and a bit limited in choice. System was a bit difficult to navigate, and slow to respond."
Plussat: "Crew is great and friendly. Plane comfortable and clean."
Miinukset: "Boarding in Harare was a little delayed. No explanation or information was provided. Food on board : a bun and a muffin were provided for breakfast. No butter or jam or honey or chesse. Most unimaginative meal."
Miinukset: "Movie selection wasn't great"
Plussat: "Staff was friendly and professional."
Miinukset: "The quality of the food. You pay a lot for a ticket, for that pricem, I just don't expect a croissant (no butter or jam included) and a dry cake. Flight would normally leave at 7.30 AM. A normal time for an airline to serve some kind of decent breakfast for the price you pay. Not at KQ. They are not making friends this way. Am not even talking about emails going unanswered for days with very specific questions: how to book extra luggage allowance. Anyway…"
Plussat: "Barely functioning entertainment portal. Average food."
Plussat: "The crew was very nice and I was offered to move to an empty row but my next seat neighbors moved and I had a row on my own. The food was excellent, not spicy as I like it."
Miinukset: "As it was a night flight, it would have been better to be offered blanket on the 4 hours night flight."
Miinukset: "Hostesses were kind of biased. Entertainment was not too fantastic, flight was excessively delayed"
Plussat: "Lazy crew dont even provide water when needed. The cabin was extremely hot and the blowers dont work."
Miinukset: "Every thing was fine"
Miinukset: "I am waiting at the airport to catch a flight tonLusaka. This is because I was bumped off my floor flight that I have no seat. Not sure when I will get ion that flight."
Plussat: "The gate crew was helpful"
Miinukset: "Earlier notification of 7 hour wait time due to delay."
Miinukset: "Late departure led to missed connections, but Kenya Airways did not provide much assistance with this. No-one on hand to upon disembarkation to help affected passengers. I just managed to get my onward flight, but my baggage did not make it, so I am awaiting that."
Plussat: "They should send us prior notice of changes in flights. My flights where delayed by almost 6 hours both inbound and outbound bound"
Miinukset: "Check in agents should do their job as per their description not wasting our time and keychatting with their collegues"
Plussat: "Friendly crew and flight was punctual"
Miinukset: "No inflight entertainment"
Plussat: "On schedule"
Miinukset: "Food Sitting Staff - one of the crew members was particularly rude to another passenger on my row."
Plussat: "Courteous crew."
Miinukset: "Too crowded from Bamako to Dakar."
Plussat: "Friendly crew"
Miinukset: "At one time the flight got too cold"
Miinukset: "Old planes and little entertainment"
Plussat: "The flight services were good but with two major horrible issues:"
Miinukset: "1. It took almost one week after my arrival to trace my checked-in baggage. Horrible indeed. Moreover, the baggage contained my medications and other valuables which I needed on ongoing basis! Very disappointing! 2. Despite being charged for the full fare as indicated online, Kenya Airways charged my debit card an additional fee of $31.19. I thought the amount that I had paid to KAYAK was final? I will NEVER dare use such a travel agent engine again in future!"
Plussat: "We missed our flight from Nairobi to kigali by 2 min. They wouldn’t hold the plane for us. We have to wait in yheairport for 7 hours. Got nothing. Very dissapointed. Bad customer care."
Miinukset: "Flight is always delayed"
Plussat: "The crew was professional and friendly."
Miinukset: "My flight was delayed. The gate changed at least four times with no clear announcement."
Plussat: "They wheelchaired my companion to the airport after delayed medical examination to make the flight."
Miinukset: "Kenya changed my flight to two hours later 18 hours before I was to leave. Making me have a 10 minute connection. Then after an hour in a airline office they promised to hold my connection. When my flight landed on time, they did not hold my connection. So they changed my flight and didn’t follow through on the fix. We would now miss wedding activities and business meetings. Then my partner got sick and they refused to taxi us to hotel for the night but take a bus that leaves every three hours. Her sickness got worse and there was a Kenyan airlines doctor who evaluated her at the airport after waiting 40 minutes laying at check in with her crying due to pain. We had a medical release from the doctor saying she needed extra space to lay down but the check in manager refused to make room for her saying the flight is full and she would not upgrade her to accommodate the medical release because we had an economy ticket. My partner looked so bad that the flight crew considered kicking us off but eventually made the space for her to lay down and were helpful on the flight. This is this disgraceful and the worst experience I’ve had with any company."
Plussat: "Friendly crew."
Miinukset: "Broken, dirty toilet on board. No control of how much hand luggage bought on board. Broken seats. Dirty."
Plussat: "Not much"
Miinukset: "35 minute departure delay with not even an attempt at an explanation. Broken seat. Cramped."
Miinukset: "Timing schedule not respected. No legroom my knees were so squeezed."
Miinukset: "Seats were not very confortable"
Plussat: "Service excellent, flight on-time."
Miinukset: "Only 3 movies to choose from?!"
Miinukset: "Boarding procedures took too long consequently missed connecting flight. Crew seemed overwhelmed, chicken dinner was half cooked, entertainment system didn't work."
Miinukset: "No announcements made as to what gate # or boarding. We almost missed the flight because of the lack of information. Airport staff were as equally confused. Entertainment did not work at all."
Plussat: "Late arrival Nairobi. missed flight"
Miinukset: "Late arrival Nairobi. missed flight"
Plussat: "Overall it was fine. However there were some downsides..."
Miinukset: "One of our bags didn't make it. Also, the plane left late for some reason. We weren't sure why they didn't start letting us board sooner. Finally, the airport in Nairobi is dangerous when early morning planes arrive. Arriving passengers who are in transit are ushered down an escalator where they are pushed into one another because of a security line backup...yet the escalator just keeps bringing more people. This happened to us in Nairobi in the early morning of July 26 and again in the early morning of August 2. I feared someone would be trampled or hurt."
Plussat: "Flying from Bangkok to Hong Kong, I didn't expect to be on an airline based out of Africa. Even though it was only an hour-long flight, it included in-flight entertainment and a full meal. The plane was a bit older, but comfortable, and the crew were very kind, friendly, and didn't rush the passengers. I hope I get the chance to fly on Kenya Airways again."
Plussat: "I was happy to arrive on time"
Plussat: "Generous carry on limit, good prices, complimentary food on flights, on time departures, on demand entertainment"
Miinukset: "Boarding lines were a bit chaotic."
Plussat: "Client oriented crew"
Miinukset: "Delay in departure time"
Miinukset: "Flight was delayed."
Plussat: "Good crew. Flight not fully booked so had some extra space. Efficient transfer desk"
Miinukset: "Food - just horrible Nairobi airport not much to do and annoying additional security checks between sub-terminals in terminal 1."
Plussat: "The flight was delayed in leaving but the Captain didn't say anything until we were about to land. The overnight flight was pleasant but the food was pretty mediocre."
Miinukset: "Crew were pretty good and the Dreamliner is an excellent aircraft, particularly in business class."
Plussat: "Business passengers still served snacks even with such a short flight. Great view of Mount Kilimanjaro"
Miinukset: "Messy boarding Late departure"
Plussat: "New aircraft and all crews friendly full of service mind"
Plussat: "Crew and food"
Miinukset: "Hour late even though we had a late arrival of 1:35 am. Made us miss our airport transfer so it took over 2.5 hours to get to hotel"