Marrakech hotellit Medina

Plussat: Perfect all the way, no comments. Should be a 7 star hotel

Miinukset: everything was nice

Plussat: Everything except the bedroom was dark! Needs more lighting!

Miinukset: See above

Plussat: Everything - just perfect

Miinukset: The bedsheets. They don’t have a duvet and we have to put a blanket on top. This makes the bed sheets very heavy and not comfortable as it slides down all the time and we have to pull it back to the bed all night. It was horrible and. It’s not up to the international standard. The staff are friendly but some are lack of experience of international top hotel standards. Communications between different teams are not very smooth. Examples: 1. When we checked in we asked the lady to book a table at the Moroccan restaurant for the same evening and when we arrived at the restaurant they didn’t have our reservations and had to check for quite a while to confirm that. As hotel guests of the best hotel in the world this is not acceptable. 2. I asked for something from the reception to be sent to our room and it took them 3 times to finally get it right. Seems that the reception and the house keeping don’t understand each other. 3. We came back late at 8 pm one day from the mountains and we had a shower in the room before going to the French restaurant for dinner. Before we went for dinner we turned off the DND sign as a signal for housekeeping to clean the room but it want not done when we came back from dinner. Why don’t they have a ‘clean the room’ sign if they are not efficient enough? 4. We requested for a late check out and they said we can check out at 2 pm. At 1230 they called us and said that the next guests have arrived and wanted us to move out right away! Otherwise the room is spectacular. They just need more training and more exposures to the top top hospitality standards of the world. My expectations were very high because of their ranking and the price.

Plussat: Garden and Spa Actually everything ♥️

Miinukset: Nothing

Plussat: Alexandra and her team were the epitome of superior hospitality. I felt so cared for and my every need was provided for. The Riad itself is gorgeous. Impeccably clean and every detail was paid attention to in the decoration and restoration. Marrakesch was a bit of a culture shock for me in terms of the crowds and traveling alone as a woman. Alexandra gave me hints on how to get around and where to go. She booked a Hammam visit for me and called ahead to my next destination to confirm my hotel. I can't say enough about how helpful she was and how lovely everyone is who works there! An oasis.

Miinukset: Nothing!

Plussat: The decoration

Miinukset: Nothing

Plussat: It was beautiful.

Plussat: The Riad is situated in a remarkably quiet alleyway just a few metres from a small parking lot so no problems with luggage. The only outward indication of its presence is a small plaque on the front door which opens to reveal a spacious courtyard, its pool, orange trees and a fountain. Alexandra offered us the warmest of warm welcomes and was a mine of information throughout our stay about what do and useful tips, such as how to avoid queuing. Although away from the most bustling part of the Medina, the Riad is within very easy pedestrian access of the main parts of interest - of course avoiding the motorbikes and donkey-drawn carts with which you share the alleys. Breakfasts around the pool were generous and, despite the huge number of restaurants in the city, we can strongly recommend an evening meal cooked by the Riad's own chef. The nearby mosque is beautiful and well worth a visit - if only to see where the closest dawn call to prayers comes from. Be reassured that it hardly disturbs your slumbers.

Miinukset: Nothing to note here

Plussat: We had an amazing stay at the wonderful Riad and I can totally recommend it! Alexandra and her team are so lovely and friendly: providing you with helpful insights & recos for all your requests. Also the location is perfect - very central. The Riad itself is just beautiful: very tastefully decorated, clean and comfortable - a quiet and green oasis. After an exhausting day in the Medina you can relax by the pool or on the terrace - far away from the crowd and loud streets and get some energy back. :) All of the above will make your stay in Marrakech unforgettable! If we would visit Marrakech another time, we would definitely stay again in this Riad and nowhere else.

Plussat: I love the Riad. Upon my arrival I was welcomed by Alexandra, the Australian owner, an elegant and smiling lady. While having the traditional tea and pastries Alexandra gave me a thorough brief on what I could do according to my preferences: the Dar El Bacha museum "des confluences", part of the Glaoui's former palace and the museum of contemporary African art... Stayed in the Elisabeth Rose room, beautifully appointed with a lovely bathroom. Seats on the veranda overlooking the patio with its pool and trees. Plants and flowers everywhere. On the roof terrace many different spots where to relax and admire the whole medina and the mountains. There is an excellent chef, Naoufel, who prepared a delicious dinner. The whole staff is very professional, pleasant and helpful. Had a good and relaxing experience in an immaculate boutique hotel which is well run and tastefully furnished. Great style!

Plussat: Great service. The host Alexandra did everything to make the guests feel warmly welcomed. Super information about the place and sights. Lovely breakfast in a delicious setting. Everything beautiful and tasteful. Highly recommended.

Plussat: Location was perfect. Close to taxi stand and close to the main square. Staff was very friendly and accommodating. They even held a bag of clothes for us while we traveled to other places in Morocco.

Miinukset: When we returned from traveling to other places in Morocco they put us in a different building across the street. They also own this separate riad which is absolutely gorgeous inside but the room they put us in was very small compared to our first room. It was still very nice but just wanted to mention the difference in room sizes for the same price.

Plussat: Staff was incredibly kind and helpful. Rooms are cleaned daily and very comfortable.

Plussat: The breakfast was very nice in an antique terrace. The location is very good and the personnel were very helpful. Very cozy and safe.

Miinukset: The room could be a bit more bright.

Plussat: Breakfast was nice, something different every day. Typical Maroccan. Fresh fruits, bread with cheese spread. Also fresh orange juice, typical tea and coffee. Breakfast on the terrace is possible if you carry it up yourself. Amazing view! Booked the biggest room, was very nice and clean. Staff was very nice and helpful, also felt save all the time! Location is amazing, 5 min walk to jam el fna. 3 min walk to Bahia palace.

Miinukset: Orange juice was amazing, but we didnt really like the coffee... Whole Riad (inner courtyard) and rooms were a little dark.

Plussat: Its Location, very close from the Main plaza and the Palaces. Very calm and nice decor

Miinukset: Nothing really

Plussat: They packed our bags.

Miinukset: The street was really dark. When we arrived the receptionist treated us in a hurry and with very bad manners. We asked for a double bed and they were two single tilted beds together, very uncomfortable. The shower water comes out quite cold. Noisy room and they sometimes knocked on the door. Poor breakfast and very, very expensive room for what they give. We pay 102€ per night and it does not reach an average motel.

Plussat: The staff were very warm and friendly.

Miinukset: Wifi could be better.

Plussat: My friend & I had a lovely stay at Riad Manissa & can highly recommend it. It is family run & the staff are friendly & helpful, particularly Youssef who made sure we had everything we could have wanted. The atmosphere is peaceful, the bedrooms spacious & the beds very comfortable. It is just steps away from the busy, bustling markets, souks & the main square.

Miinukset: The roof terrace, which was great, could have done with some umbrellas for shade, & this was in November!

Plussat: Very comfortable staff very helpful

Plussat: Close to el fna square. Food excellent Quiet location

Miinukset: Sheets were too starched so uncomfortable

Plussat: The staff was really nice and welcoming. Provided us with a lot of Information about the area and what to see. The room was really nice and we had 2 entrances, one of them leading to the rooftop terrace. safe was simple to operate. Excellent location and easy to get back to the riad without getting lost.

Miinukset: The bathroom was a bit small. The room size was perfect although getting around the edge of the bed was tight but it wasn't that bad. the breakfast was a definite miss. We didn't enjoy much of it. Maybe if we went down earlier, it would have tasted fresher or just better. Or maybe not

Plussat: They cleaned it very neatly and the room was beautiful

Miinukset: The electricity went out at the night so they changed the room But I couldnt use hot water the next morning and the heater was noisy

Plussat: We had a great time in Riad Palais des Princesses. So good, that we Booked another night on our way back. Everybody was helpful. A lot of little things made our stay unforgettable. Tee on the Terasse in January, Sheets of Roses in the Room... Thank you verry much

Miinukset: Nothing

Plussat: Hyvä sijainti, viihtyisä riad, buffet aamiainen

Plussat: New designed rooms. Nice personal. Good continental breakfast. Close to djemaa el fna. Really everything was great.

Miinukset: Nothing

Plussat: The bed was very comfy and the staff very helpful. We loved it. Thankyou

Plussat: the Riad is located in a small and quiet street close to the main square. Continental breakfast was delicious and rich. The Riad is beautifully decorated, it has an amazing terrace and a covered swimming pool. All the staff is friendly and polite, they greeted us with a mint tea and some biscuits. We’ll definitely come back!

Miinukset: The room has every comfort (fridge, AC, wardrobe ... ), but it has no direct sunlight and it was small (I’m sure you can have a bigger and more expensive one).

Plussat: Rooms very quiet and location superb

Miinukset: Breakfast wasn’t great. And should be clearer that this is a completely dry hotel. It says there is a bar in the description. We were expecting that in Marrakech but the description didn’t make that clear enough.

Plussat: 1: Staff are VERY attentive. Abdul is the man. He will make you feel like Marrakesch is your home. If he can upgrade you, he will. He does everything to make sure you're happy. 2: If Medina is what you are trying to experience, this location is the best as it takes you from the top, and you'll walk all the way through. Many great restaurants nearby. Also an authentic street market where locals go to everyday. You'll have the full experience of Medina. 3: This Riad will surprise you when you open the doors. Roof top Terrace & Pool. I still remember the lovely Orange Cinnamon aroma <3 4: You will get a big enough breakfast to last you throughout your day activities: Coffee, Orange Juice, Crunchy baguette, Chocolate Croissants to name a few.. 5: Rooms are good for a good night's rest, and even better for a midday nap to gear up for a full night.

Miinukset: Everything with this Riad was GREAT. It's only SOME of the locals make it difficult to feel safe there for tourists. But the guys at this Riad corrects anyone that harasses their guests. I've seen them protect their guests (myself included), so that's nothing to worry about.

Plussat: Abdul was very helpful, wouldn’t be satisfied with out his help managing the trip

Miinukset: The rooms are very tiny, renovation is needed. Heating does not work. Cleanliness leaves a lot to be desired

Plussat: We stayed in this beautiful riad for a night, we were impressed by its design. The little pool in the middle was the apple of our eye. All the staff like Muhamad was very very helpful. They made sure we were comfortable and even explained everything that we need to know going around Marrakesh. Breakfast was great!

Plussat: Stuff is very friendly and helpful, they took good care of uns and informed us about everything, the cooking was very good, nice riad, close to the souks, nice rooftop with pool

Plussat: We loved our trip to Morocco, we stayed/visited 6 cities; Marrakesh was beautiful and we had a great experience as i imagined it would be. Riad Awatif is in a great location within the Medina so we submersed with the locals but not too far away from the Jemma Al Fna. The Riad was clean, had beautiful decor, our room was spacious (for the 2 of us) the breakfast was delicious and the staff was kind, professional and accommodated our needs. I can't remember all of their names but each of them definitely made us feel like we were at home, they even made sure we knew the directions to our destination and gave us a cell phone to call them if we got lost or needed them to translate to another local. I'll definitely be visiting Morocco again and I would stay here again!

Miinukset: I have no complaints.

Plussat: The staff were fantastic, and made us feel very welcome. Khalid was great and really helped us get the most out of our first visit to Marrakech - he told us of an app we could use to help us with directions, booked a camel ride for us as well as airport transfers. The location was good, only a 15 minute walk to Jemaa El Fnaa, but down a side street which was nice and quiet. The room was lovely and the riad had nice decor. We also enjoyed having breakfast on the roof. Would definitely recommend Riad Awatif 36 to anyone visiting Marrakech, and would stay again!

Miinukset: Everything was lovely, I can think of no complaints.

Plussat: The staff working in the riad is extremely helpful and super nice. The riad's location is just perfect - only a few minutes from the main square, which is a great advantage because the area is much quieter.

Plussat: -riad is wonderful and located in a central position and easy to find - Double room was exquisitely decorated and the whole structure of the riad was very nice ! - The staff was amazing , I was a very brief stay ( 1 night only ) but the hospitality has been great, and although I had to leave at 6 am I had a coffee and juice waiting for me !

Miinukset: Nothing to say

Plussat: I can not express how wonderful my stay was at the Riad - amazing place and outstanding staff

Plussat: very friendly and helpful staff, great location

Plussat: Ruoka ja sijainti hyvä.

Miinukset: Siisteystasosta miinusta.

Plussat: Please refer to the part where I don't like.

Miinukset: I don't like this hotel at all is I just cannot find anything I don't like. Fabulous service, fabulous staff, fabulous devices and utilities and unreasonable effective price.

Plussat: Söimme illallisen, joka oli erinomainen ja edullinen. Aamiaiset oli hyvin tehty. Henkilökunta oli mukavaa ja avuliaita.

Plussat: Superb location in the old town near Jamaa el Fna. Very authentic experience with 8 unique rooms, roof top terrace and an atrium with birds chirping and open view to the sky. But above all, the wonderful service from our two hosts, Ali and Ismail. They really went out of their way to make our stay as comfortable and our Marrakech experience as wonderful as possible. They helped us book airport transfer, private guide, and hammam. Everything top notch!

Miinukset: Not much. The shower in one of our rooms could have been adjusted and some fresh fruit could have been added to our breakfast, but these are small details. Nothing to take away from the overall wonderful experience.

Plussat: Riad is very nicely furnished, in a very good location. The rooms are spacious and tidy. Staff is very friendly and helpful.

Miinukset: It is quite far to go to a taxi stop, so if you have a lot of luggage it is not very convenient.

Plussat: Location, clean, nice.

Miinukset: Price and some receptionist problems with english language.

Plussat: Breakfast was included, but was not good. Stale food, dirty silverware, and bad coffee. Internet was poor in all areas of the hotel.

Miinukset: Poor wifi, unfriendly staff

Plussat: I took the decision to stay in the Chems hotel as it is really close to the Medina. It is only a 5 minute walk and you are in the heart of the Medina. The hotel in itself is ok for a 4 star venue in this part of the world. Rooms are relatively clean and wifi is available everywhere in the hotel. The quality of the breakfast is not outstanding, but also not bad if you don’t expect too much and only want to have an easy breakfast.

Miinukset: However please be aware that the City Tax should always be paid in cash - I had a nice surprise while checking out and needed to pay the obligatory city tax (49,50 DH in my case) I wanted to pay by credit card. Suddenly they asked for a credit card fee of 50 DH - so in total 99,50. In my view quite ridiculous. Have hardly been asked to pay around 5 Euros / 100 % addition for a transaction. In my view the hotel should re-think about their fees.

Plussat: location good However the side road to the entrance is very unpleasant dirty smelly and very dark at night

Miinukset: I booked this hotel specifically for the swimming pool and the gardens...the swimming pool was closed for repair and this work made sitting in the garden impossible as dust and machinery all over.

Plussat: LOCATION COULD NOT HAVE BEEN ANY BETTER.WALKING DISTANCE TO THE MEDINA AND SHORT CAB RIDE TO THE AIRPORT AND TRAIN STATION.MAJOR SIGHTSEEING LOCATION VERY CLOSE OR A SHORT CAB RIDE. MOST EXPENSIVE CAB RIDE WAS $12(US) FOR THREE PEOPLE TO THE AIRPORT.

Miinukset: THE BEDS....LIKE SLEEPING ON A ROCK. BUT THAT WAS EVERYWHERE IN MOROCCO. THEY JUST MUST LIKE THERE BEDS HARD.BEING A SOFT BED SLEEPER, THIS HAD A BIG EFFECT ON MY ENJOYING ANY OF THE HOTELS WE STAYED IN.THE BREAKFAST THAT CAME WITH THE ROOM.....TOP NOTCH

Miinukset: Coffee

Plussat: Hyvä sijainti. Uima-allasalue.

Miinukset: Huone kamalan näköinen, tummasävyinen. Käytävä pimeä, mustaksi maalatut ovet. TV-kanavat ei englanninkielisiä. Ovi ei mennyt kunnolla lukkoon eikä sitä meinannut saada auki. Vuodevaatteet olivat kuluneita ja harmaita. Ei ikinä 4 tähden hotelli - annan korkeintaan 2 tähteä. Aamiainen oli myös tosi vaatimaton huonehintaan nähden. Tarjoilijoita maleksi joutilaan oloisina ja itse katoimme aamiaisella pöydän, kun kukaan ei viitsinyt sitä tehdä. Ehkäpä juuri sen vuoksi, kun emme avokätisesti tipanneet! Lisäksi meiltä huijattiin ylimääräinen 100 dirhamia 'muka' jotain veroa, vaikka vero oli jo maksettu etukäteen. Kuittia ei annettu. Vasta kun tivasimme, saimme kuitin hotellihuonemaksusta, mutta 'ylimääräisestä' 100 dirhamista ei. Kaiken kaikkiaan surkea kokemus. Ei ikinä enää tähän hotelliin!!!

Plussat: Friendly and helpful staff.

Miinukset: Shower wasn’t very good.

Plussat: Aamiainen oli melko hyvä. Sijainti myös erinomainen Medinan melskeestä kävelymatka, mutta kuitenkin rauhallimen ja turvallinen sijaintli.

Miinukset: Siivooja oli todella tyly, hymyä ei irronnut, kun käveli käytävällä kärryineen. Heti tullessamme hotellin henkilökunnan ja ilmeisesti myös vartioinnista vastaava pyrki myymään meille privaattikaupunkiesittelyn yksityiskuljetuksella. Luulisi, että hotellissa edes saisi olla rauhassa, kadulla myyntimiehiä sai ihan riittävästi vältellä. En tiedä, mistä hotellin 4 tähteä tulivat. Hotelli oli todella parhaat päivänsä nähnyt, nukkavieru ja tunkkainen.