Marrakech hotellit Medina

Plussat: The restaurants are nice and the food is delicious. The staff is kind and the location is perfect

Miinukset: The staff was disorganized and dishonest. They strung us along for several hours about attempts to fix the AC in our room only to finally admit there was no AC in the hotel in February (despite being a warm and muggy night) after we confronted them with the fact that every room had its windows open.

Plussat: Great location. This is the second time we have stayed at the hotel. We have enjoyed our stay each time. The rooms are excellant, breakfast very good, ample choice from the buffet. Would strongly recommend.

Plussat: The Cocktail bar was super, the Indian/Thai restaurant was poor and the staff were very inexperienced in that restaurant. The rest of the Hotel was enjoyable.

Miinukset: The food was of a poor standard we ate out as a result, which was a pain and an inconvenience, the breakfast was not of the normal hotel standard.

Plussat: Excellent Spa facility,very helpful staff @ front office, housekeeping & spa. Food @ the Moroccon restaurant was super.

Miinukset: The service and food at the Indian Restaurant was of poor quality.

Plussat: The tranquility of the hotel, swimming pool and central location

Miinukset: The attitude of the staff and lack of organisation/speed of serving customers

Plussat: Traditional decor but luxurious

Miinukset: everything was wonderful

Plussat: The facilities of the hotel and its surroundings, on one side, and the comfort of the room on the other side.

Miinukset: We checked out at 9.30 Pm, upon our arrival from the desert and were told that in the following day it would be possible to extend our stay in the room,until leaving to the AirPort (later in the afternoon), but we would have to confirm it with reception after breakfast. We have done so, but were told that a group was entering and so we had to leave at 12am. They new that beforehand so they could have given us another room... We actually didn't have time to enjoy the hotel at all (and we were on an expensive room, at least among our 5 nights stay in Marrakesh and surroundings)).

Plussat: Everything. The location, just metres from the square. The tranquility of the hotel. Superb breakfast. The heated rooftop pool. The four excellant restaurants.Fantastic 5 star hotel.

Miinukset: NONE

Plussat: The hotel is exceptionally well located to the old city attractions and the rooms are generous in size.

Miinukset: Service could have been better.

Plussat: We could relax in a patio. The staff had hospitality.

Plussat: The hotel was like a palace and the room was amazing. The roof top indian restaurant was excellent and the hotel was in the centre so very near to all of the local attractions, perfect location.

Plussat: The staff was really nice and welcoming. Provided us with a lot of Information about the area and what to see. The room was really nice and we had 2 entrances, one of them leading to the rooftop terrace. safe was simple to operate. Excellent location and easy to get back to the riad without getting lost.

Miinukset: The bathroom was a bit small. The room size was perfect although getting around the edge of the bed was tight but it wasn't that bad. the breakfast was a definite miss. We didn't enjoy much of it. Maybe if we went down earlier, it would have tasted fresher or just better. Or maybe not

Plussat: Quiet, excellent staff, good attention to detail, lovely roof terraces, central location

Miinukset: Shower too small, toilet difficult to stand up at

Plussat: Very good location, very close to the medina square. Staff was excellent.

Miinukset: the room was very small with no tv

Plussat: Excellent amenities. Very friendly and helpful staff

Miinukset: Signage to get there not very visible

Plussat: The manager came to meet us outside the medina and showed us where to park our car, very helpful! Our room was ready, nice and very well cared of (rose petals on our beds and bottled water on the night-stand). They prepared for us a very nice dinner on the terrace, candlelight and everything to make it unforgettable...

Plussat: Very good location, personnel very friendly and helpful (with good English), wonderful atmosphere

Miinukset: All was really good

Plussat: Very good ++++++++++++

Plussat: It was within walking distance of most of Marrakech's attractions

Miinukset: They could have better directions on how to find them, it took 45 minutes on foot with luggage and the help of some very kind locals to find them.

Plussat: the location in the historical part of Marrakech and the atmosphere of the traditional old house in the hotel