Marrakech hotellit lähellä Bab Debbagh

Plussat: I liked the staff specially Ayoub, Yunis and Wafa in receptions they were friendly and professional.

Miinukset: Room price is high

Plussat: Rooms updated. Nice pool area. Close to big square.

Miinukset: Had a junior suite, which overall was nice, but bonus room was awkwardly laid out. Closets had no room to hang long dresses.

Plussat: Breakfast was excellent as was dinner. The pools are lovely

Miinukset: The first night we were given a room which was extremely noisy. We could hear the noise from a club and we had a sleepless night. We complained the next morning but didn't even get an apology from the receptionist who obviously knew all about the noise. The other room we were given was fine and we had no further issues.

Plussat: Location n ambiance n decor beautiful

Miinukset: Nothing all was excellent

Plussat: Beautiful hotel!! Very close to the Medinah. Excellent location

Plussat: bad breakfast bad room

Miinukset: room not clean and not safety and noise

Plussat: ???

Miinukset: Service was a catastrophe! Food middle standard! Réception Personal super unfriendly. Service at the pool!? Which service???? Dirty and not really comfortable! Not to recommend!!!!

Plussat: The pool area, rooms, decor and SO lounge were all amazing and beautiful, breakfast was very pleasant especially when sat outside, restaurants stunning. Set in a good location with nice restaurants around.

Miinukset: The service was extremely slow, for example myself and my friend had to ask for an adapter as ours was broken and they took hours to deliver one, when they finally did it didn’t work and we then had to ask repeatedly for someone to come to our room with an adapter that did work. Communication was also an issue, upon checkout we were asked to pay for the whole of our stay despite already having paid this plus the £350 deposit at the very start during check in! Luckily we had kept the receipt!

Plussat: Very nice pool and athmosphere

Plussat: Very friendly and polite personal

Plussat: fantastic selection enjoyed outdoor setting reception very helpful and efficient

Miinukset: service - had to ask more than once for coffee, water , cutlery - both days. balcony - couldnt use as had already been used by the pigeons - dirty

Plussat: Best staff and great hotel and very clean love the smell allover hotel, great thanks to ayoub fron the night reception desk

Miinukset: The service was very slow!!!!

Plussat: The Sofitel Marrakech was a pleasure from start to finish!

Miinukset: The only thing I would have preferred not to walk through the front lobby to access the pool.

Plussat: Staff unprofessional. hotel is hold. would need a full refurbishment

Miinukset: location - close to city center

Plussat: The rooms are a bit old but nice. The reception is great.

Miinukset: The food and the service. The food overall is just bad. We have been coming here for years and we could clearly see the difference this year. The staff in the kitchen and the pool is really not friendly and the room service is among the worst I have done. Used to be the best.

Plussat: Amazing place, great location close to every nice spot in the city. Staff are amazing and facilities are clean.

Plussat: Well, the room was nice, breakfast was great, swimming pool was good and staff very friendly and gentle. We really appreciated our stay. We were with a 3 month old baby and the staff at the pool was very nice and useful. I can only recommend.

Miinukset: nothing

Plussat: Great breakfast, Staff is supernice and the hotel is a place of peace right in the middle of this great city.

Plussat: Location, facilities, service, spa, many restaurants and great room.

Miinukset: High end prices, but the quality was great.

Plussat: Different restaurants, breakfast buffet , proximity to market place .

Miinukset: Not having coffee maker in room . Had to request an iron too.

Plussat: Great staff, very clean, amazing pool, good restaurants, friendly calm vibe, location ideal for walking to the main square etc.

Miinukset: Bed seemed slightly uncomfortable, but probably was just me

Plussat: Best Localization. Good Breakfast served in a nice area. Great Room, although it was an upgrade. Nice staff.

Miinukset: A cockroach in the first night, luckily it was the only one we saw during all the stay, but it was not nice. Some constructions works in the rooftop pool. Pools with water very cold. Not clean as a 5 star hotel should be, and some little maintenance issues like light switches not working properly.

Plussat: Everything excellent at an affordable price for a so luxury place!

Plussat: This property is exquisite, lavish and excellent in every way. Centrally located, with only a very short two minute stroll to the Square. I felt as though I was in a haven, the serenity within the hotel is perfection. This is one hotel I didn't want to leave. The spa I would rate as 10/10 absolutely amazing aesthetically and the treatments and staff absolutely perfect. The roof top Indian restaurant is a must visit, the menu and quality A+, staff excellent and listening to the call to prayer as the sunsets was extraordinary. I would highly recommend this hotel, one of my highlights of a very long trip.

Miinukset: There is absolutely nothing I could mention here, this hotel is exquisite in every way.

Plussat: Food was fab maid service were lovely I was in mini suite room was beautiful and area around main pool was stunning On arrival staff were brilliant

Plussat: The Hotel is well situated, Rooms are Clean

Miinukset: The lack of staff and the service provided was a bit poor for a 5 stars Hotel

Plussat: Location is excellent. The Hotel is an historical and very charming Palace few steps from Jma al Fnaa.

Plussat: The restaurants are nice and the food is delicious. The staff is kind and the location is perfect

Miinukset: The staff was disorganized and dishonest. They strung us along for several hours about attempts to fix the AC in our room only to finally admit there was no AC in the hotel in February (despite being a warm and muggy night) after we confronted them with the fact that every room had its windows open.

Plussat: The atmosphere in the hotel was breathtaking - and a refuge from the city

Plussat: Location near souks and the hivernage area where all the restaurants and nightclubs are

Plussat: Lovely hotel, friendly staff and far enough away from the Médina to have the relaxing feel yet still walkable distance.

Plussat: When we arrived at the hotel, we were impressed by how nice we were greeted and how attentive the staff were to the children travelling with, a group of 13 people. Staff was very quick to respond to our queries/questions/requests, we had plenty of water/soda provided to us; and most importantly, the villa was very clean and tidy. It was more than what we could ask for. Staying in a 4 bedroom villa, we were also impressed by how clean the pool was - children were all very happy. Breakfast was really tasty too, with a lot of choices for the adults as well as cereal and pastries selection for the children Couldn’t praise the hotel enough - especially when they bargained for us for the horse ride and cars. It was really really good - a definite stay again for us!

Miinukset: Nothing

Plussat: The hotel restaurant had a fantastic dinner menu. The food was superb.

Miinukset: Drink prices are very high. £4.5 for a Coke and £6.5 for a local beer seems high.

Plussat: The 4 bed villa which we paid £3500 for 5 nights was pretty decent. Although at this price in Africa you would expect as such wouldn’t you ? We normally holiday as a 7 in Abu Dhabi or Dhabi .. I think we will revert going forward.

Miinukset: Everything else didn’t live up to the price tag. - the do not disturb sign is just ignored and on 4 occasions we found staff just entering the property within seconds of ringing the door bell. - the concierge desk staff were simply the most horrendous people I have ever met. I was told a seven seat taxi is not an option in Morocco unless we paid the hotel 700 Dirhams. Around £60... I went onto trip adviser and booked a small coach for £16! - also told by concierge that we must have a tour guide for the markets and it would cost €40 ! I mean come on. In Africa?! - 4 of the seven of us left with tummy upsets. - our kids were told to leave the swimming pool on the last day because they were wearing t shirts in pool- which they were only doing because it was 40 degrees and our sun cream had run out and the hotel didn’t sell anything higher than factor 20 (at a price of €20 a bottle!) - literally nothing to do in Marrakech for kids - no food options in the hotel other than one high end low choice high cost option. - every bottle of water provided is chargeable. When it’s 40 degrees and you are paying £2 for 500ml it starts to become annoying. I have no problem with the price of good value but this hotel simply tried to take a large % on everything at every occasion. This is without the decency of normal smiley helpful service. It constantly felt that anything that was asked of them was a hardship. This is not how i intend to spend our hard earned money. Particularly when we already invested £3.5k on a room for 5 nights. To sum it up. Disappointing.

Plussat: The hotel has a great location, with all desired facilities onsite — large pool, restaurant and bar, and gym. A great launching point for exploring the Medina.

Plussat: Great location. Great staff. Nice pool.

Miinukset: The restaurant is ok. Better food options around the hotel.

Plussat: There was nothing not outstanding !

Miinukset: Nothing

Plussat: Great location for a luxury hotel with all the facilities. Amazing customer service from the beginning to end, including an unexpected upgrade. Hospitality was stellar. Facilities were stellar.

Miinukset: Some of the bathrooms in the ryad we stayed in had a strong sewage smell. While we loved the private pool, it was not heated- good for the hot sunny days, but made too cold for night.

Plussat: The staff is really kind and helpful. The breakfast is also good.

Miinukset: The location is in the heart of the city, a little bit difficult to find at the first time. Cars and taxis can not leave you at the door, so you have to cross half of the market street to find the place.

Plussat: Location and the lovely feel of the Riad

Miinukset: The bigger rooms were on 2nd floor which were lovely, just the steps in the heat and for mobility a bit hard.

Plussat: Good location,clean room. Worker in the night stuff is very polite and helpfull.

Miinukset: Other workers are not smile and rude. Just breakfast service stuff one girl is so polite. İ paid cash before check in but when i check out they stop me to get money and they insist i didnt pay. SO RUDEEEEEEEE.

Plussat: beautiful and elegant riad. Nice variety of different pastries to try at breakfast. Amazing hammam experience - definately recommend. Location is fantastic! Extremely comfy bed.

Miinukset: small pool. Access to riad is only via pedestrian path which was dangerous when coming back very late at night but there was always a guard to walk us back from the main square. hot food at breakfast was not great.

Miinukset: The mattress and pillows were too firm

Plussat: ystävällinen henkilökunta, kivasti sisustettu ja aidon oloinen riad, hierontapalvelut, riad hoiti meidän matkalaukut ja siirisivät ne seuraavaan riadiin kun lähdimme 2 päivän retkelle. hyvää palvelua !!

Miinukset: lämmityslaite piti ääntä, kassakaapin avaaminen avaimella oli hankalaa, kolmen sängyn huoneessa oli yksi sänky joka oli epämukava (ei ollut tasainen)

Plussat: Hyvä sijainti, viihtyisä riad, buffet aamiainen

Plussat: I've traveled to five continents. So far, this is my favorite place I've stayed. The building is old, gorgeous, and has wonderful character. The staff is very helpful. The breakfast is also quite good.

Miinukset: The room is not very dark at night. Quite a lot of light bleeds in.

Plussat: Breakfast was excellent.

Miinukset: Staff could have been a bit more welcoming.

Plussat: In the heart of Marrakesh, the stuff are very friendly and helpful. Very clean I highly recommend it. Abd Elatif and abd el malek were very nice and provided a very good customer service. I also did the hamam it was a great experience yousra and wafaa were extremely amazing

Miinukset: There’s no parking is far away if you have a luggage you may struggle a little bit. But call the hotel they will send a guy to carry the languages for you

Plussat: The environment and the staff makes the place a very cozy one.

Plussat: Nice and very romantic place with super breakfast.

Miinukset: Quite far from road and taxi parking.

Plussat: The staff were absolutely lovely, Mehdi, Yioub and Mustapha were so friendly and couldn't do enough for us! The food was excellent, as were the facilities. We had the whole place pretty much to ourselves which was very relaxing. The place was beautiful. The taxis recommended by the villa were excellent, punctual and with great drivers!

Miinukset: Everything was great!

Plussat: The property is very beautiful!

Miinukset: The breakfast was not so diverse as I would have wanted...

Plussat: The property itself is beautiful and the rooms were very nice!

Miinukset: You are not allowed to bring food into the hotel and they said they would have staff 24/7 but we didn’t receive breakfast in the morning because there was no staff. We were also late to the airport because there wasn’t anyone to check us out. One staff was rude when we had to leave

Plussat: Pros Villa is well maintained Nice staff Located only a few minutes drive from the city center and main attractions Big traditional bedroom

Miinukset: Cons The breakfast doesn’t have any savoury option only sweet. It was included and you get bread, crepes, jam and butter, a fruit salad and orange juice. NO EGGS The eggs are extra and it starts from 40 Dirhams for 2 eggs when an egg costs 1 dirham in Morocco.

Plussat: Great bed and nice staff

Miinukset: Food and drink nice but overpriced and you're a captive audience as the hotel taxi into town is 25 euro return which is again premium considering the taxi prices in the centre were less even when not haggled and a blatant tourist!

Miinukset: No fridge bar in the room

Plussat: THe manager at hotel is extremely helpful and pleaant to deal with. Staff are very freindly and met all our needs. We really enjoyed our stay.

Plussat: Friendly, helpful and smiling staff. Happy to provide everything I asked for. Beautiful settings: calm, peaceful, idyllic.

Plussat: You do need to arrange private transportation or have a car to drive here though, due to the fact that it is in a quite isolated location. With that being said, this is why I booked a room here! It was a very welcomed escape from Marrakech's busy city center and/or the medina. The hotel was beautiful and open. The pool was absolutely amazing! The rooms are situated close together, however everyone's individual quarters are very private. We were very pleased with how quiet it was. This hotel is great for a family or a couples retreat!

Miinukset: I originally booked a specific room for our reservation. Upon arrival the manager changed our room due to a "problem" they were having.

Plussat: Tranquil gardens, Great Staff. Room was quiet and bed was comfortable with sparkling white sheets - the pool area and gardens were peaceful and staff were possibly the best in Marrakesh :)) Super speedy and super helpful and friendly.

Miinukset: Distance from the Medina / City makes taxi trips expensive if you take the hotels cabs serice and only €€5 less if you make your own way.

Plussat: The staff

Plussat: I really like room- location and hotel atmosphere

Miinukset: Spa and room services

Plussat: The staff was amazing! Everyone is doing his best to make you happy! Food is good. Location is perfect. The view from the rooftop terrasse is breathtaking and the swimming pool is warm

Miinukset: The design is modern but quiet dark for me in our room. Some rooms are better. There was works for electricity problem during our stay. We have to ask for hairdryer and iron each time. Better each room to have its equipment

Plussat: The Location. The Style. The spa. The internet connection speed. The staff.

Plussat: Location

Miinukset: -sold as 5 star hotel but isn’t a one really -hand towels missing 3 times!! -reception staff weren’t as helpful and referred you to someone else when questioned asked. -No consistently whatsoever in the service. When taking orders at hotel roof bar or breakfast least one item was forgotten and you had to mention it again and again. -no value for money

Plussat: We visited the hotel during Ramadan, which is a very good period, we appreciated the warm welcome from Idriss the Hotel’s driver who was our first contact with Morocco very well wishing and kind. Belinda at our arrival and during our stay was very friendly and suggested activities, The hotel location was perfect at foot steps from everything. We also enjoyed the SPA, the roof top restaurant & bar with a wonderful view, and the first time you see the breakfast buffet you’ll be astonished. We appreciated that the Hamman and gym access were included, I would recommend having a gommage and a massage at the SPA they were very professional, the hotel propose also, different restaurants, I will recommend the Jouhara restaurant, that has nice ambiance and discover the menu from a passionate Chef. Globally a Nice team of professionals. Congrats

Plussat: Good location and nice buildings

Miinukset: Slightly to dark

Plussat: The facilities and location are excellent. The rooms are big and clean. The staff were very friendly and helpful, especially Belinda the manager.

Miinukset: The rooms are dark and need more lights. The WiFi was not so good.

Plussat: The facilities were great...the room was super comfy and the pools were awesome..

Miinukset: The food was so expensive wasn't worth eating in especially breakfast was like 25 bucks a person..even after booking breakfast included with my reservation they told my mom she had to pay..Also apparently there was a high profile guest, some Saudi prince I suppose there and they diverted all the air-conditioning to his rooms...which is messed up...and not fair. I don't care if he's a prince were all humans and guests at the hotel...air conditioning should be for everyone!! Especially in a desert city! But other than that..the staff were supper attentive and professional.

Plussat: As soon as you walk in you’re introduced to this grand lobby with portraits of iconic figures and Moroccan design. It’s open plan makes the hotel easy to navigate so no worries of getting lost. The rooftop bar with views of the city is also a bonus

Miinukset: Some areas of the hotel are quite dark but it added to the design making it easy to relax at night

Plussat: Kattoterassi ja uima-allas

Miinukset: Ravintolat olivat keskinkertaisia

Plussat: Location and decoration

Miinukset: Waited for hairdryer nearly for one hour...called the recepcion many times