Marrakech hotellit lähellä Mouassine Mosque

Plussat: This was a beautiful Riad, with large grounds! We were surprised by the two pools and and our room on the roof was perfect. We had a stunning view of the sunset in the city and equally with the sun rise. This is a great Riad and me and my girlfriend would highly recommend.

Miinukset: Nothing

Plussat: Just got back from a weekend in the city. The riad was in a great spot - central and easy to get to the sights but quiet. We slept really well though the morning call to prayers was easily heard! Lovely terraces and views across the city too. The staff were excellent. Marouan met us from the taxi and walked us to the riad. He drew us an excellent map and gave lots of helpful advice. Other colleagues also gave useful information and lots of local tips. We particularly appreciated help printing our airline boarding cards - we hadn't been advised by our airline that this would be necessary. We travelled with friends and had two rooms. Both were lovely and very clean. The air conditioning would be necessary in the summer but also gave the rooms a welcome warming in the mornings and evenings. Breakfast was very pleasant with lovely juice and pastries. We really appreciated the fresh fruit and delicious yogurt. On our final day, we had to leave very early and were really grateful to be able to have coffee and juice to get us on our way.

Miinukset: Only really minor complaints: tea and coffee at breakfast could have been hotter; we hadn't realised there was a city tax - not the riad's fault.

Plussat: I will definitley recommend this riad, it is very traditional and very beautiful. The people that work there are the most amazing people I have ever met, they were very friendly and they helped us with discovering Marrakech. Moreover, it is very clean and the breakfast was very good. Staying in this riad will make your trip complete.

Miinukset: The riad was hard to find, I recommend to use the transfer the riad offers.

Plussat: This property is a real hidden gem. It was an oasis of calm and tranquility and a real pleasure to return to after a day venturing into the souks and sightseeing. The staff couldn’t do enough for you and were always smiling. The property itself is decorated to a high standard it had a wonderful style and sophistication. I will be recommending a stay here to all of my friends and family and will definitely be back one day.

Plussat: Excellent place. Everyone very friendly and professional. Would definitely stay again. Highly recommend. Nothing was too much trouble. 5 stars.

Plussat: The staff were very helpful and extremely friendly. Mustafa, Khalid and Marwan could not do enough for us and made sure we had everything we needed. They really made us feel very welcome in Marrakech and were anxious that we enjoy our visit.

Miinukset: Everything was perfect. The only thing I would have preferred is a room on a lower floor.

Plussat: The breakfast was fresh and delicious every day. The view from the roof terrace was beautiful, you could see the entire city and the surrounding Atlas mountains. The staff was consistently helpful and courteous. They were interested in what we had done that day and excited to help us plan meals.

Plussat: The Riad is absolutely gorgeous. Patrick and his staff were exceptional in there welcome and they couldn't do enough for us to make our a stay truly memorable. Ideal location to explore Marrakech. Close enough to explore all areas by foot. Highly Recommend!!

Miinukset: There was nothing I didnt like.

Plussat: Breakfast was very good. Tasty tea. Friendly and helpful personal. Everything was excelent. Accomodation was amazing. Thank you very much.

Plussat: Stately hotel steeped in local design and with all amenities

Plussat: The location of the hotel is ideal! The property is lovely from the inside, the pool in the courtyard makes quite a statement and sitting but the pool or by the fireplace is peaceful and inviting. We never felt like it was over crowded in this area, though the rooftop pool was full and seemed to be where the kids hung out. (Nice to have the serenity of the courtyard pool!!_ The breakfast room is plush and comfortable and there is enough variation in foods but the spread is not as sumptuous as in other 5 star hotels. The junior suite is spacious, the bed is quite hard (though we like that) and the linens, etc are crisp and fresh. The bathroom is also very spacious and pretty though there was some paint chipping at the edges and the woodwork was a bit dirty (Again, not 5 star standards).Shower is roomy and rainforest shower head was powerful. We didn’t use the bathtub, but it is nice to have the option of a bath. Before we came I had some correspondence with the hotel which was professionally handled and response was quick. I appreciated that very much.

Miinukset: The spa was an awful experience, we felt we were being rushed through the Hammam experience we booked. Completely unceremonious!!! The staff was unfriendly, did not explain anything unless we asked and even then they were curt with their replies (We speak English and French, so it was not a language problem.) In general the spa staff seemed totally disinterested in their jobs and just wanted to push us in and out quickly. I would have complained directly but I didn’t want to get more upset than I was as we were only there for 4 nights, so I let it go and we tried to laugh about how terrible it was. But, I would not suggest paying the high price of the spa treatments - perhaps try another hotel or Hammam? The hotel lobby looks a little worn though the flower arrangements are lovely. The brown wooden furniture in our junior suite was also somewhat worn and old looking. The patio furniture was rusting and the cushions stained. The fountain on our terrace did not work, unfortunately, and the tiles were quite chipped. So, although we had a lovely stay, there are things about this hotel which do not live up to a 5 star rating and the high price tag that comes with those stars. I feel we paid 5 star and only got 4 star.

Plussat: We received a serious 2 step upgrade: to a full suite with direct rooftop pool acces. Very nice indeed: made the price more like really worth it.

Miinukset: only one thing, and quite common in Morocco: during checkout, the proposed bill on the creditcard was in Euros.. With a very bad rate applied. This is below the belt, and not what I expect from a top 5-star hotel!

Plussat: For Marrakesh, the location of this hotel doesn't get any better. It is right around the corner from the bustle of the square and easy to get around anywhere. The hotel itself is really well designed, with great architecture and style that fits with the region. The rooms are very nice, and there are two swimming pools, one of which is heated and on the roof patio. There are 3 or 4 different places to eat at (although the food choices are mostly similar). Overall a great hotel!

Miinukset: Not much! The mattress are very hard, so sleeping here more than 2 nights would have been difficult. Otherwise everything else was great!

Plussat: Lovely location and gardens for the full experience of Marrakech

Miinukset: The Spa is far too over priced

Plussat: The property is delightful converted palace very Moroccan. Perfect quiet location 5mins from main square Jemma al Fna 2 swimming pools one heated on the top terrace with views across the city good food and 3 restaurants helpful reception and door staff we spent 5 nights and were upgraded to a great suite

Miinukset: It was quite busy and at certain times the staff got rushed and might forget requests from guests. But generally very nice hotel and staff Not cheap though

Plussat: It is a fantastic hotel with the best straff, beutifuel rooms, a lovley garden and beutifuel spa - i love everything here. And the location is perfect - in the herat of everything.

Plussat: The restaurants are nice and the food is delicious. The staff is kind and the location is perfect

Miinukset: The staff was disorganized and dishonest. They strung us along for several hours about attempts to fix the AC in our room only to finally admit there was no AC in the hotel in February (despite being a warm and muggy night) after we confronted them with the fact that every room had its windows open.

Plussat: Great location. This is the second time we have stayed at the hotel. We have enjoyed our stay each time. The rooms are excellant, breakfast very good, ample choice from the buffet. Would strongly recommend.

Plussat: The Cocktail bar was super, the Indian/Thai restaurant was poor and the staff were very inexperienced in that restaurant. The rest of the Hotel was enjoyable.

Miinukset: The food was of a poor standard we ate out as a result, which was a pain and an inconvenience, the breakfast was not of the normal hotel standard.

Plussat: Excellent Spa facility,very helpful staff @ front office, housekeeping & spa. Food @ the Moroccon restaurant was super.

Miinukset: The service and food at the Indian Restaurant was of poor quality.

Plussat: The tranquility of the hotel, swimming pool and central location

Miinukset: The attitude of the staff and lack of organisation/speed of serving customers

Plussat: Traditional decor but luxurious

Miinukset: everything was wonderful

Plussat: The facilities of the hotel and its surroundings, on one side, and the comfort of the room on the other side.

Miinukset: We checked out at 9.30 Pm, upon our arrival from the desert and were told that in the following day it would be possible to extend our stay in the room,until leaving to the AirPort (later in the afternoon), but we would have to confirm it with reception after breakfast. We have done so, but were told that a group was entering and so we had to leave at 12am. They new that beforehand so they could have given us another room... We actually didn't have time to enjoy the hotel at all (and we were on an expensive room, at least among our 5 nights stay in Marrakesh and surroundings)).

Plussat: Everything. The location, just metres from the square. The tranquility of the hotel. Superb breakfast. The heated rooftop pool. The four excellant restaurants.Fantastic 5 star hotel.

Miinukset: NONE

Plussat: The hotel is exceptionally well located to the old city attractions and the rooms are generous in size.

Miinukset: Service could have been better.

Plussat: We could relax in a patio. The staff had hospitality.

Plussat: The hotel was like a palace and the room was amazing. The roof top indian restaurant was excellent and the hotel was in the centre so very near to all of the local attractions, perfect location.

Plussat: The staff working in the riad is extremely helpful and super nice. The riad's location is just perfect - only a few minutes from the main square, which is a great advantage because the area is much quieter.

Plussat: I can not express how wonderful my stay was at the Riad - amazing place and outstanding staff

Plussat: very friendly and helpful staff, great location

Plussat: Please refer to the part where I don't like.

Miinukset: I don't like this hotel at all is I just cannot find anything I don't like. Fabulous service, fabulous staff, fabulous devices and utilities and unreasonable effective price.

Plussat: Söimme illallisen, joka oli erinomainen ja edullinen. Aamiaiset oli hyvin tehty. Henkilökunta oli mukavaa ja avuliaita.

Plussat: Superb location in the old town near Jamaa el Fna. Very authentic experience with 8 unique rooms, roof top terrace and an atrium with birds chirping and open view to the sky. But above all, the wonderful service from our two hosts, Ali and Ismail. They really went out of their way to make our stay as comfortable and our Marrakech experience as wonderful as possible. They helped us book airport transfer, private guide, and hammam. Everything top notch!

Miinukset: Not much. The shower in one of our rooms could have been adjusted and some fresh fruit could have been added to our breakfast, but these are small details. Nothing to take away from the overall wonderful experience.

Plussat: Very attentive staff. Perfect location in a beautiful small street. Nice old Riad.

Miinukset: The Interieur is a bit worn down.

Plussat: Good breakfast and help staff

Miinukset: Poor shower fixtures

Plussat: Very friendly staff

Miinukset: Noisy neighbors

Plussat: This hotel is luxurious, the room was spacious clean and comfortable. Toilet and shower were spacious and luxurious. Staff were helpful. Breakfast was one of a kind, many varieties and delicious things were available. The hote has several swimming pools including one huge indoor. Large gem lounge was also available.

Miinukset: Noise can be heard from next room, walls need more insulation.

Plussat: Honestly, we did not like anything about this hotel, except the handmade waffles and fresh fruits at breakfast.

Miinukset: We had a very bad experience at the hotel Savoy from top to finish. First, and although I requested a calm room as I was pregnant, we were given a room near to a club which entailed a lot of noise and vibrations throughout the night. When I asked to change, I had to wait for several hours and literally fight with the staff to obtain a better room (at the beginning we were offered a room worst than the original one we got), althought the hotel was not full. Worst experience ever ! I would not recommend this place to anyone.

Plussat: This is a nice hotel in a good location. Nice pool area and conveniently located. Comfy beds and nice rooms.

Miinukset: I was very upset about how I was treated initially when I turned up with a Moroccan friend. He was treated appallingly as a second class citizen. He essentially wasn't allowed in the hotel. Also I had to request a room change as the first one was so noisy from a nearby nightby nightclub.

Plussat: Location

Miinukset: Very poor service , Unprofessional Staff Specially the Manager and the Reception Staff , Very Slow Service and if you wanna cal room service or housekeeping it will take you ages till they answer and ages till they come !!! The Staff at the pool area is unprofessional and slow and Careless . All in All not Recommended at All specially for people expecting a 5 stars hotel Services .

Plussat: The hotel management put on some nice decorations on our suite, as it was our honeymoon The breakfast was excellent ! Very friendly staff Excellent location

Miinukset: Nothing. Everything was good !

Plussat: The room was comfortable

Miinukset: The service was horrendous, I was there with a wedding party and all of us felt the same, every person felt the same , they kept saying that this is a five star property but never delivered! We all had altercations with managers etc but still had to carry on as had no choice ! This is not a hotel I would prefer ever and happy to share this with 100 people in my party that were there! A shame! The hotel needs to get to do a lot more to get me back there! Overall I am disappointed with their check in staff, managers ( I had a run in with their guest relations manager murad who was absolutely not a manager but in the power of a very rude and unruly person at the bar, I still have the receipts to prove he was trying to make me look like I have cheated him whereas he was just being a very rude and unwelcome person! , On another note I spent 45 minutes trying to get an undercooked omelette for my wife as this 5 star property has 2 electric stoves to meet demand with a very long queue! All in all I am so disappointed, disgusted and unhappy that and so are the 100’s of people that attended that wedding that I will never come back to this hotel or indeed Morocco!!!

Plussat: The location, staff and breakfast were superb

Miinukset: The room was too hot and the air condition was off. They insisted not to switch on the AC although my reservation was including AC. They changed my room for a cooler one but it was bad and low condition. If you want to open the window for fresh and cool air all the noise from outside comes in

Plussat: Staff is very friendly

Plussat: Good location, nice breakfast. Everything was good

Plussat: The rooftop bar was nice

Miinukset: The shower didn't work well and the head wasn't secure on the bar so we had to hold it

Plussat: The location, the staff and the food were outstanding and over expectation

Miinukset: Outdated rooms and bathrooms (weak maintenance and aged rooms) and very weak air conditioning and small rooms.

Plussat: Breakfast was excellent. Location also excellent.

Miinukset: Swimming pool shaded most of day, so was very cold to swim in

Plussat: the only downside was a freezing pool and it really was disappointing not being able to have a swim

Plussat: Location wise it's on really good location.

Miinukset: I think it not worth your money. I complained about air conditioning is not working and they said it off season and we cant turn on for single room. They advised us to open windows to settle down room temperature but there is so much noise you could hear aircraft takeoff from the hotel. In terms of food we just had breakfast there and I would rate as average.

Plussat: Excellent service, great people working there. The food was good. Rooms were so nice! Its close to everything. I was there on a girl-trip so it was close to all the nightclubs and everything :)

Plussat: Excellent location to visit the Medina (15mins walk) or easily pick up a cab. Quieter area and very close to modern/ chic bars and restaurants, casino and clubs. Room was clean, spacious and a really nice place to chill out. Decent bed and bathroom facilities. View of Atlas Mountains from 4th floor South-facing window was a bonus. Free Wi-Fi in hotel. Helpful reception staff. Nice spa area. Excellent massage. Good buffet breakfast - quality and variety and available till 10.30am! One of the best hotel experiences I have had. Would definitely stay in the area again and no reason not to stay at the Hivernage again too - not a real 5* but then neither was the price we paid.

Miinukset: Having no outdoor space that receives sun was a big miss but the shaded outdoor pool area is still nice. It could be noisy in the bedroom from what sounded like waste water and lift noise but this was not a big problem and certainly not at night. Slow check in - often under-staffed reception during our stay but this did not make too much of an impact to be fair. Restaurant service was variable - arriving after 9am meant that tables were mostly unset or partly-set and getting that fixed was harder than you would hope! Unusual that you have to request the jacuzzi jets to be turned on in the indoor pool. The heavy water pipe/massager water fountains in pool did not work. Expensive massage/ treatments.

Plussat: The breakfast was amazing, rich will all kinds of food and open until 10:30. The hammam was nice too, after the long days of walking. The staff was very nice & the hotel is located next to many restaurants and nightclubs, so no need to take a taxi after.

Miinukset: The pool was very nice, but was always in the shade and also even though it's a 5 star hotel, it's nothing compared to the Sofitel located just minutes away.

Miinukset: We were moved to another hotel for the first night as they did not have a room for us

Plussat: The location is very convenient, as it is close both to Medina and the New City. It is a perfect place to stay for those who are not ready yet to live in a riad, but want to explore the old medina. We asked for a quite room on the upper floor and got what we wanted. WiFi is fast, breakfast is delicious. There is a short drive from the hotel both to the railway station and the airport.

Plussat: The rooms are ok

Miinukset: The staff is rude. The breakfast is very medíocre, I Advise you to eat nothing other than bread or you'll Be sick. The pool is minimal and only Gets sunlight for a couple hours. I could not sleep as the noise is terrible... When you consider stAying here : don't! Go across the street To sofitel, a real 5 star abd cheaper

Plussat: Good location, although the Hivernage district itself is pretty soulless. Luckily the hotel is close to the medina, but not inside it. The food was lovely (breakfast and room service). Very friendly and helpful staff, gave good advice. Professional spa staff, had an excellent massage.

Miinukset: Noisy security guards at the back of the hotel woke me up every morning at 7AM. The pool was freezing. The hamam was just one steam room only, the rest of the spa consisted of one rest room and a few treatment rooms.

Miinukset: not enough elevators

Plussat: Traditional style, roses everywhere..

Miinukset: Almost no internet. Very slow, and very difficult to conect. Noise from the street.

Plussat: services

Miinukset: price

Plussat: the friendliness of the staff and the lovely meal that the lady cooked for us, nothing was too much bother for them .

Miinukset: maybe a little hard to find ,but it was easy once you knew where it was !!