Marrakech hotellit lähellä Royal Palace

Plussat: Very nice pool and athmosphere

Plussat: Very friendly and polite personal

Plussat: fantastic selection enjoyed outdoor setting reception very helpful and efficient

Miinukset: service - had to ask more than once for coffee, water , cutlery - both days. balcony - couldnt use as had already been used by the pigeons - dirty

Plussat: Best staff and great hotel and very clean love the smell allover hotel, great thanks to ayoub fron the night reception desk

Miinukset: The service was very slow!!!!

Plussat: The Sofitel Marrakech was a pleasure from start to finish!

Miinukset: The only thing I would have preferred not to walk through the front lobby to access the pool.

Plussat: Staff unprofessional. hotel is hold. would need a full refurbishment

Miinukset: location - close to city center

Plussat: The rooms are a bit old but nice. The reception is great.

Miinukset: The food and the service. The food overall is just bad. We have been coming here for years and we could clearly see the difference this year. The staff in the kitchen and the pool is really not friendly and the room service is among the worst I have done. Used to be the best.

Plussat: Amazing place, great location close to every nice spot in the city. Staff are amazing and facilities are clean.

Plussat: Well, the room was nice, breakfast was great, swimming pool was good and staff very friendly and gentle. We really appreciated our stay. We were with a 3 month old baby and the staff at the pool was very nice and useful. I can only recommend.

Miinukset: nothing

Plussat: Great breakfast, Staff is supernice and the hotel is a place of peace right in the middle of this great city.

Plussat: Location, facilities, service, spa, many restaurants and great room.

Miinukset: High end prices, but the quality was great.

Plussat: Different restaurants, breakfast buffet , proximity to market place .

Miinukset: Not having coffee maker in room . Had to request an iron too.

Plussat: Great staff, very clean, amazing pool, good restaurants, friendly calm vibe, location ideal for walking to the main square etc.

Miinukset: Bed seemed slightly uncomfortable, but probably was just me

Plussat: Best Localization. Good Breakfast served in a nice area. Great Room, although it was an upgrade. Nice staff.

Miinukset: A cockroach in the first night, luckily it was the only one we saw during all the stay, but it was not nice. Some constructions works in the rooftop pool. Pools with water very cold. Not clean as a 5 star hotel should be, and some little maintenance issues like light switches not working properly.

Plussat: Everything excellent at an affordable price for a so luxury place!

Plussat: This property is exquisite, lavish and excellent in every way. Centrally located, with only a very short two minute stroll to the Square. I felt as though I was in a haven, the serenity within the hotel is perfection. This is one hotel I didn't want to leave. The spa I would rate as 10/10 absolutely amazing aesthetically and the treatments and staff absolutely perfect. The roof top Indian restaurant is a must visit, the menu and quality A+, staff excellent and listening to the call to prayer as the sunsets was extraordinary. I would highly recommend this hotel, one of my highlights of a very long trip.

Miinukset: There is absolutely nothing I could mention here, this hotel is exquisite in every way.

Plussat: Food was fab maid service were lovely I was in mini suite room was beautiful and area around main pool was stunning On arrival staff were brilliant

Plussat: The Hotel is well situated, Rooms are Clean

Miinukset: The lack of staff and the service provided was a bit poor for a 5 stars Hotel

Plussat: Location is excellent. The Hotel is an historical and very charming Palace few steps from Jma al Fnaa.

Plussat: The restaurants are nice and the food is delicious. The staff is kind and the location is perfect

Miinukset: The staff was disorganized and dishonest. They strung us along for several hours about attempts to fix the AC in our room only to finally admit there was no AC in the hotel in February (despite being a warm and muggy night) after we confronted them with the fact that every room had its windows open.

Plussat: Standard buffet breakfast. Served my vegetarian requirements.

Miinukset: Only issue is when it gets busy sometimes wait staff are dealing with too many people and some things get forgotten.

Plussat: Lady at front door was very welcoming and nice. Porters were very helpful

Miinukset: Not enough privacy during hammam

Plussat: Very friendly staff

Miinukset: Noisy neighbors

Plussat: I loved everything about this place the staff were incredible and attentive

Miinukset: Nothing I liked it all

Plussat: The Egyptian manager was excellent excellent we would like to thank him a lot

Miinukset: . I did not the Moroccan ladies of the receptionist with black dress and short skirt she come front of my husband and start to look very weird to him .. I didn't like that unrespectable way ? Front of me

Plussat: Everything was above the expectations

Plussat: Amazing place made even more beautiful by the awesome staff. My son was hospitalised due to eating a burger from another establishment. The staff at the Savoy went above and beyond their roles to provide us with the very best of help and advice at this difficult time. From the amazing support from Murad (the guest reception) and Abdou - the front of house manager in booking us extra rooms for a further few days and making the process stress free and then the folks in the Restaurant (Hamza and Kaoutar to mention a few) who helped provide us with fresh mint and other requests to help my son get better. I could'nt have wished for a better team at this difficult time. On a separate note, the breakfast selection is huge and the food is clean and fresh. The hotel rooms and the bathrooms are nice and clean. Will certainly be using the Savoy when visitng Marrakech again.

Plussat: Huikean hyvä aamiainen, joskin samanlainen koko viikon. Paljon vaihtoehtoja! Allas-alue upea ja rauhallinen. Lämmitetty allas olisi toki mukava vielä ainakin maaliskuussa. Kuntosali oli myös upouusi. Kätevä pääsy omasta ovesta myös kauppakeskukseen. Great breakfast service and pool area. Although the water pretty cold still in March. Gym was new and the the overall atmosphere really relaxing in the hotel area. The shower at the room was nice! Easy access to the shopping mall and many restaurants near. Walking distance to the Medina.

Miinukset: Liikenteen ja kaupustelun kanssa saa olla vähän tarkkana. Spa-mies oli hotellillakin vähän innokas myymään. Joskin hyvä sijainti, jossei halua majailla ihan siellä hektisimmillä seuduilla. Hinnat halvemmat hotellin ulkopuolella muttei nyt mitään mahdottomia sisälläkään. Laukkuja vähän tsekataan sisään tullessa, mutta ei ikinä evätty mtn meiltä. Spa-setit ja sisäaltaat suht tyyriitä. The traffic is pretty hectic in Marrakech. Off course its not the hotels fault but be aware. Spa treatments seemed pretty expensive, so we didn't test those. We had some small lacking in room like no bathrobes and empty mini bar. But overall the service was in excellent level.

Plussat: Location

Miinukset: Very poor service , Unprofessional Staff Specially the Manager and the Reception Staff , Very Slow Service and if you wanna cal room service or housekeeping it will take you ages till they answer and ages till they come !!! The Staff at the pool area is unprofessional and slow and Careless . All in All not Recommended at All specially for people expecting a 5 stars hotel Services .

Plussat: The location and staff they was helpful

Miinukset: The facility as AC WAS NOT COLD As well the mini bar

Plussat: We liked the huge pool and the friendly stuff! Everyone was so kind and helpful with us.

Miinukset: We did not like the fact that we asked Savoy for a camel ride ( at the kiosk inside the hotel, where you book the activities ) and they did not mention it was a Group camel ride! We booked for 2 persons ( me and my husband ) and they never asked us if we wanted 6 more people with us. As a result, we had a delay of 40 minutes in the morning, even though we had booked for a specific hour the previous day. Furthermore, after a lot of wait in a minibus (waiting for 6 more people to get down from OTHER hotels) after talking with the other guys, we realized that they had paid less than us. We paid 1000 DH and the place they sent us was the worst ever. Camels tied very strictly ( as it was a group tour and they had not freedom ), guides who were hitting the camels to get up or sit even with lashes, and the worst thing of all, cockroaches in the one and only bathroom in the Palmerie. Please be more careful as concerning Where you send your customers. The last thing we did not like is that the woman in the entrance is not polite at all. She was checking our bags to enter the hotel we paid for? And even opened our bag to check because the Laptop was inside the bag? Not cool at all, we come to a hotel to relax, not to pass "airport" controls every time we come in.

Plussat: Good location near mall and lots of restaurants. Clean hotel with friendly staff. Nice clean pools.

Miinukset: Even though my booking stated including city tax, they charged me extra for taxes. So, booking.com price is not the final price for the rooms when states including city taxes!!

Plussat: Good location near Mall, Train Station, Bus.... Fantastic breakfast many foods. Swimming pool area for relax Big rooms and big bed Friendly staff

Miinukset: Internet (WiFi) really bad in the room. Need to go outside to use it properly. :( You can't take anything from outside to your room (any food or drink). Is a little annoying if you want just relax in your room . Don't sell Beer. (But they wrote it in description so its ok)

Plussat: LOVE THE ATMOSPHERE

Miinukset: PEOPLE DONT SPEAK ENGLISH SOMETIMES

Plussat: All is good

Miinukset: I like every thing

Plussat: Beautiful lobby, big rooms, great staff, excellent pool. We really appreciate that after leaving something in our room they held the items for us until we passed through Marrakech again a few days later.

Miinukset: rooms are a little dated.

Plussat: Location

Miinukset: Needs serious refurbishment, be careful from the lifts

Plussat: Mostly the location and cleanness

Miinukset: WiFi is very weak in the room. non professional and argumentative server. DJ pool music too loud. Room not sound insulated.

Plussat: Great staff and hotel location. The hotel is priced well and provides all facilities required. Friendly staff who are always available to help.

Miinukset: Can do with being modernised slightly.

Plussat: Staff, concierge service was excellent. Location. Restaurant around. Shopping close by.

Miinukset: Cleanliness,

Plussat: Staff and food

Miinukset: All is super

Plussat: Wonderful! Very nice place!

Plussat: Decent breakfast, nice pool.

Miinukset: Weird towel service. They took your towels during the room cleaning process and you’ll get new ones later in the day - after several hrs. Limited number of towels at the pool, this should be definitely improved..

Plussat: Staff were great and very welcoming! Kawthar in particular is awesome!! She made sure our trip was complete and goes the extra mile! Breakfast isn’t the greatest but location is fantastic! 5 minute walk from the mall which have a wide range of restaurants. Also 10 minute drive from the market square.

Miinukset: The buffet food

Plussat: I loved the location, the beautiful gardens, the friendly staff, the breakfast buffet and...did I mention the location :) My wife and I walked to restaurants and did not have to worry about driving back to the hotel. It is the BEST area in the city with plenty of fun spots around The Spa was also a decent experience especially the value since we used some kind of a local Groupon that made it half price.

Miinukset: Overall everything was great for the value; however if I had to find something to be improved: The breakfast buffet was good but when staying for an extensive period of time, it becomes repetitive. Another detail is this odd gasoline smell by the pool that is intermittent. It was not all the time only a few times.

Plussat: Pool area was nice. The Wifi was good as well. The room was cleaned every day and the towels replaced. At the reception one of the staff was kind enough to print our boarding pass.

Miinukset: In general, the males' staff were rude and unhelpful and didn't make us feel welcomed at all. And I also noted them being rude to other customers. The food had poor quality and variety. Drinks were very pricy.

Plussat: The bagage services stole from us our laptop. I highly recommend to not go to this hotel. The bedsheet were disgusting as well.

Plussat: this hotel was very good I would have liked to have stayed here longer the staff in particular were extremely helpful and I would stay here again if I was in Marrakech also liked the pool and spa ok the breakfast was good

Plussat: Location

Miinukset: Service in the pool was bad

Plussat: Allasalue ja sijainti. Rauhallinen ei liikenteen melua.

Miinukset: Aamupalalla olisi voinut olla hedelmiä ja esim paistetut kananmunat. Vastaanotosta ei saanut karttaa.

Plussat: Very level high clean and nice

Miinukset: No complementary water bottle and electric kettle for tea and coffee.

Plussat: I like the location of the property.

Miinukset: 1. Check in process, I have been to a lot of hotels but this is the first time that I did not feel welcome at all. It was so uncomfortable I cannot even explain it. 2. When I phoned room service to order food they asked me to dial another number, I politely said thank you and dialed the number I was given, then they said to phone the "other". I was starving, it was very annoying. 3. The temperature in the country is a little bit too much for me not complaining I cannot control that, what I can do is hydrate myself, I went to the snack bar desperately in need of water and there was no one in there. Had to go back to the reception to ask if it's open or not or where is the person in there. It was so frustrating. I always give a fair review about hotels, some of the staff were actually nice to me, but for a 4 star hotel you would expect so much more. Complimentary water maybe? (To be fair not all hotels do this but 3 to 5 star hotels do), staff who can speak/understand English as not all who go to Morocco know how to speak French or Arabic. I'm sorry but it was a very bad experience for me.

Plussat: Price and Location

Miinukset: The Air Conditioning in my room was working very poorly. This is the only thing that did not make me happy about this hotel.

Plussat: Uima-allas alue on viihtyisä.

Miinukset: Kulunut hotelli. Huono palvelu ravintolassa: tarjoilijat eivät ole ammattitaitoisia. Huoneesta puuttui pieniä asioita, kuten paperipyyhkeitä ja kahvinkeittomahdollisuus. Linnut likasivat parveketta joka päivä!