Marrakech hotellit lähellä Place du 16 Novembre

Plussat: Staff was friendly, good location, breakfast buffet was good to get morning started (especially the omelet station), and room was decent sized.

Miinukset: Noises throughout the hotel in early afternoons (perhaps due to maintenance) and furniture needs some updating.

Plussat: Very comfortable hotel and nice place for relaxing and chilling out

Miinukset: The staff at the terrace bar where they only serve drinks were a bit slow

Plussat: everything was excellent

Plussat: Great location though 800m from the medina may be generous. Best thing was the pool with stunning giant beds to sunbathe and lounge on. Nice clean rooms.

Miinukset: Rather pricey hotel prices. €5+ for half a pint and the first (and only) night I had room service I found out the sandwiches were around €25. We went in November which is not busy yet it still wasn’t easy to get served by the pool despite there being more staff than guests. I was annoyed they charged for certain things in the gym, when you are staying at a (not cheap) 5* I don’t expect silly add-ons like that.

Plussat: The swimming pool area, spa, really comfortable beds and location.

Miinukset: The service (with the exception of housekeeping, the spa and some of the staff at the swimming pool restaurant) was awful. There were a lot of staff, but most did very little. There was little, if no service, around the pool area, the bar staff were terrible (they practically ignored you), and the reception staff were arrogant. The prices of food and drinks were ridiculous, especially given the poor service. As a result we kept orders in the hotel down to the staff. I've stayed at many 5 star hotels, and to be honest I could run this one better than the existing management, despite having no hospitality management experience.

Plussat: Its grounds and pool area and its position near to the Medina and rooms

Miinukset: Service was a bit erratic in the bars and restaurant

Plussat: We found many members of staff extremely courteous and helpful. The amenities were excellent, but I feel if you are staying in such a hotel the spa should be accessible without additional cost. The breakfast was copious and delicious, with friendly helpful staff who served coffee and tea in record time. The pool area was well organised, and the pool temperature, though quite "fresh" was perfect.

Miinukset: One or two more senior staff members were impolite in the extreme. This I had been warned about and was disappointed that it still existed, because it undermines the enormous effort made by the rest of the very endearing employees. However one has to imagine that all the guests are not perfect "angels" either!!!

Plussat: superb location

Plussat: friendly staff and great breakfast!

Miinukset: We had difficulty alternating between the bath and shower taps, i.e. the 'button' was not easy to operate - took nearly 10 minutes. also, we were not given any info about breakfast when we checked in, and had to call reception.

Plussat: good breakfast

Miinukset: room is basic and toilet very small ,television very old,

Plussat: Excellent staff, very welcoming and helpful, excellent breakfast, very good room service with amazing presentation. Good location, secure, relaxing.

Miinukset: Not many people can speak english, mostly french and arabic. The beds were quite hard and the swimming pool was very shallow.

Plussat: The simpathy of the staff, the comfort and the fabulous scent At The hall and the heated pool

Miinukset: Noyhing!

Plussat: Hotel Staff high skilled, room size, cleanliness of the room & bathroom, confort beds, food, relaxing facility

Miinukset: There is no handy shower in the toilet, TV's are old not LCD & No DVD, Satelite stations are few

Plussat: Our complaint about the room was dealt with a free upgrade.Staff are very obliging.Common parts were fine and pool areas very nice. Good Spa.

Miinukset: The rooms are very old fashioned. Air conditioning was turned off at the mains despite the very hot weather which made it stuffy and uncomfortable. A hotel in need of investment.The main restaurant (Oranger) lacked professionalism, exemplified by the fact that having been given the wine list, they did not have in stock the first two bottles that we ordered and the 3rd bottle of white wine arrived near the end of our meal at room temperature.

Plussat: Personnel cater for every need. They are efficient, extremely helpful and friendly and it is a dream location. "Big is better!"

Plussat: I was very impressed with the Junior Suite, the public sections of the hotel, the swimming pool and the friendliness of the staff. The hotel is also idealy situated .

Plussat: lovely gardens and swimming pool.

Miinukset: staff were useless. food was poor. very expensive for drinks, food, spa etc.

Plussat: Nicely decorated clean rooms. Good location. Nice swimming pool.

Miinukset: Greatly over priced food and drinks. Ongoing maintenance/construction around the pool.