San Juan hotellit Santurce

Plussat: Pool area

Plussat: I liked the pool area

Miinukset: They close the pool, music, and the bar at 10:00pm is too early They need to get more entertainment, and close late

Plussat: If you are going to the convention center you can't get a better location. It's a great stay if you have business in San Juan. The employees all wear a smile. We would return.

Plussat: Love the location

Miinukset: Everything was excellent

Plussat: The rooms were spacious and clean. The staff was helpful and professional.

Miinukset: It's far from the beach and the pool doesn't have much shaded areas.

Plussat: friendly staff

Miinukset: food selection

Plussat: Location. Good staff.

Miinukset: wrong room booking.

Plussat: staff there is the best KATERINA was amazing

Miinukset: loud nosises from other rooms I could hear everything

Plussat: Location was very convenient to the cruiseport and airport.

Miinukset: No

Plussat: The hotel is an average 3.5 star hotel. Rental car location on site.

Miinukset: 1) Do not be fooled -- this hotel is not on the beach. The closest beach is public access and a 45 minute walk away. 2) There is a resort fee not disclosed on the website. 15% of daily rate each night. 3) The pool is too small for number of guests

Plussat: Empleados muy amables, habitación limpia

Plussat: The treatment of the employees.

Miinukset: No, was an excellent experience.

Plussat: Friendly staff, all in good condition, everything is new. The location is in the San Juan convention center district, we book it for a convention and we walk to all the activities. Nice view to the harbor and the cruise line. If you are traveling to take a cruise (Royal Caribbean terminal) it just right there. Overall is a 4 star hotel.

Plussat: The hotel was very clean & modern the staff here were also very friendly and helpful...the location is great especially for us as we were catching the cruise ship just across the road and facilities in the hotel were great.

Miinukset: Everything was great

Plussat: You are a few miles from the pier at Hyatt House. Good complimentary breakfast.

Plussat: Norma was phenomenal. She assisted with everything and made our stay pleasant.

Plussat: Excellent hotel and THANK YOU for the almond milk at breakfast

Miinukset: Liked it all would of liked earlier check in considering we got off the cruise ship at 9 am waiting until 4 wasnt great but they have a great facility with TVs

Miinukset: Breakfast potatoes. I would like a more veggie friendly breakfast

Plussat: Everything was clean and beautiful the staff was amazing very nice an friendly and after a long flight from New Orleans to San Juan and having my luggage damaged at the airport it was great that the staff was so nice suggesting stores I could check longhorns and Olive Garden is right in the back parking lot which was great

Miinukset: N/a

Miinukset: we didn't check-in until at 5.10 PM. We had to wait in the lobby. Even though we were offered drinks, but would rather got in the room on time

Plussat: Excellent hotel and service

Plussat: Very friendly staff, professional and courteous. They accommodated my husband and my baby in a room that would fit all of our needs, they even brought a little crib for our baby.

Miinukset: N/A

Plussat: Quietness

Miinukset: No

Plussat: Clean and safe

Miinukset: Hotel representative original told me extra night would be --- but ended up being----

Plussat: The staff was great

Plussat: Good free breakfast

Miinukset: No hot tub and a cold swimming pool

Plussat: Everything was clean friendly staff. A good selection for breakfast.

Miinukset: Having to validate my parking ticket every time I went in and out.

Plussat: The room.!!!

Miinukset: The pool area was dirty. The water had food floating everywhere and that was very disgusting.

Plussat: Hotel employee at the front desk really made our time in PR memorable and amazing. He told us all the places to go from restaurants to beaches to bars.

Miinukset: Everything was great! Maybe a bit more communication between staff. I left my key for my sister and the evening receptionist did not pass on this info to the overnight receptionist. Caused a slight delay but the problem was taken care of.

Plussat: The staff was so friendly and helpful with info concerning restaurants etc.

Miinukset: No

Plussat: Staff and location

Miinukset: Rooms can be better maintained.

Plussat: Loved this hotel. Its was clean and in a great location. The breakfast buffet is included and delicious. The staff is professional and friendly. The pool is kid friendly, my kids had a blast. I will definitely recommend this hotel.

Plussat: Clean, nice and friendly

Miinukset: Nothing

Plussat: Location. Clean room and facilities. Nice pool. Accomodating staff and respectful

Plussat: El personal muy competente y amable la limpieza de la habitación y sus arrededores la piscina todo muy bien. Gracias

Plussat: Staff were professional and very helpful throughout our stay. Clean and a great location. Hotel had a great view of the ocean and parts of the city. Transportation was easy to grab to go to Old San Juan. It's our second time here and we will definitely be back soon.

Miinukset: N/A

Plussat: This was an unplanned stay but a very pleasant surprise while visiting family in Puerto Rico and finding this place by luck on short notice. The location was great within walking distance to Condado and Old San Juan. Also the staff was very friendly and seems to genuinely care care about their guests.

Miinukset: For some reason the water from the shower was just warm and not hot but I was able overlook that because it was so hot in San Juan and the rooms were nice and clean. This is often nor the case in San Juan.

Plussat: Close to cruise ships and not far from airport, old town, paseo caribe, good restaurants, great rooftop terrace, helpful staff, neat cafe, exceptionally spacious room, excellent wifi, very clean,

Plussat: very well located, walking distance of upscale bar and restaurants

Miinukset: small hotel, no point rewards

Plussat: Size of room

Plussat: Room size was good and the redone bathroom was beautiful! Also LOVED the rooftop deck. It was our favorite thing about our stay because it was very quiet with good views of the city and harbor and lovely seating arrangements. We also enjoyed walking the neighborhood. There are lots of restaurants close by and even a grocery store where we picked up a few things. And we walked to a lovely little park right on the water's edge.

Miinukset: I thought our room had a strange odor, but my husband thought it was fine. If we had been staying more than one night I would have complained and asked to change rooms but decided it wasn't worth the hassle. Also our shower curtain had mildew on it, which I realize is difficult to avoid with the humidity in San Juan, but housekeeping needs to stay on top of this.

Plussat: I like the entire stay, it was really good.

Miinukset: The lady in the restaurant was awful! She gave us a menu, did not say good morning or greet us and never returned to take the orders and so we walked out. Other than that we loved everything else about the hotel part of it.

Plussat: Really close to multiple restaurants, public transport, cinema and the Condada beaches/lagoon . Great local flavour and in between airport, cruise terminal and Old San Juan.

Plussat: I stay weekly, the staff treats me like I was at home, polite, they remember your name and go above and beyond to make your stay pleasant. The view from the roof is great!!!

Plussat: Everything was great.

Miinukset: Limited parking.

Plussat: I like that is in a good area , not bad at all. Some convenience places to eat and buy simple things. Close walking to some local and hotel beaches. The hotel staff are very friendly and helped me out in every question or need I had. They solved the problem when I first arrive due to they gave me a room that had very bad smell of humidity. I was happy they found one Avalos room. This a small hotel that I recommend for a couple or just Adult Solo trip. Not for a family. Hallways in every floor need ventilation, it feels dry and some smell not bad but to a closed space smell. but in overall rate is a good hotel towards excellent for the price, WIFI Very good and having signal everywhere in the hotel. Quiet enough for resting. Bathroom nice and big, shower very good pressure. I would use this hotel for my solo trip but for the overall, I would suggest not to pay more than a $90.0 per night.

Miinukset: I don't watch TV but I heard people complaint about problems with TV, until I had the experience my TV lost signal. I did not request to get it fixed because I expent my time outside the hotel. Bath tube drain clogged while showering so water was filling up above your feet. Parking not recommended... Very tiny space for all cars and every time you want to use the car same person at the front desk had to move and re park the other cars, while some one is waiting at the front desk until this person finish to accommodate the cars again. Don't get me wrong... They were always helpful, friendly and always willing to help you. Bad quality of customer service in the restaurant in front the hotel... and pricy.. But better go to other areas. Curtains in the room are too smal of the size of the window..so light comes through all night and doesn't keep the room dark. No door tags for RESTING /DO NOT DISTURB.. So cleaning service (very nice) they have to knock out your door. Price. I believe the rate is little high for what is worth. Find a better discount in the Internet even so the hotel is not Chain hotel company. Good luck.

Plussat: We only had coffee, but it was very good.

Miinukset: Could use complimentary breakfast coffee and snacks are overpriced.

Plussat: This is a gem in the city. It is close to the airport, beach and cruise ship port. There are many restaurants in the area within walking distance. The staff switch fludily between English and Spainish. They open car doors, greet guest and assist you in every possible way. The staff is patient and kind. They shared with me when it might be better to use an Uber, walk or take a taxi.

Miinukset: I was fully satisfied.

Plussat: Very courteous staff. Great location within walking distance to some great restaurants and coffee shops and Condado and Escambron beaches. I felt very safe walking alone to these places. Very clean hotel.

Miinukset: Only setback was shower only had lukewarm water. Not able to take hot showers.

Plussat: Friendly staff, comfortable bed

Miinukset: pool is small, poor view

Plussat: The location to the airport

Miinukset: Very unfriendly male staff said there is only complimentary breakfast if its something that was purchased in the package when you book your room. His response to me makes no sense. It can not be complimentary if you have to purchase it.

Plussat: The size of the room

Miinukset: The hotel is not located in Condado and is not a 4 star hotel at all; I would Give it 2.5 stars. The tub drained slow; the carpet was ripped, there is only one elevator, only valet parking available.

Miinukset: No parking other than pricey valet. No wifi outside the bedroom or lobby area.

Plussat: team members and cleanliness

Miinukset: na

Miinukset: Parking lot you need to be paid extra for parking lot

Plussat: The staff was super friendly and helpful!

Plussat: Very friendly staff, helped fill and knowledgeable

Miinukset: Nothing!

Plussat: Breakfast was great, location is perfect it is close to everywhere I use to live in that location most of my life that is why I stay there.

Miinukset: I have a special bed at home the Sleep Number bed that I miss in all my travels, the hotel's bed are to hard for me.

Plussat: It’s ok

Miinukset: No parking

Plussat: The hospitality

Miinukset: No there wasn't everything was great she even had coolers and towels for the beach cooking pots and pans microwave toaster oven frigerator just like being at your own home

Plussat: Hotellin sijainti erinomainen. Upea ranta näkyy paikoitellen rantaa lähinnä olevien rakennusten välistä. Rannalle muutaman kymmenen metrin matka. San Juanin vanhaan kaupunkiin lyhyt taksimatka, samoin lentokentälle. Hotellirakennus kaunis, sisäänkäynti kutsuva ja sisustus viihtyisä. Huoneet erittäin hyvällä maulla sisustetut, valoisat ja ennen kaikkea puhtaat. Henkilökunta ystävällistä ja avuliasta.

Miinukset: Hotellin ravintola kallis. Hyvää aamiaispaikkaa ei lähistöltä oikein löytynyt.