San Juan hotellit Santurce

Plussat: Chef Jerome was amazing. The outdoor showers were different and an awesome experience. the zen music and overall vibes from the guest house were truly amazing and I couldn't have picked a better place to stay. The dreamcatcher was like an oasis. I feel recharged and better overall after staying there for a few nights. Truly it is a unique and life changing experience!

Miinukset: The distance between our room and the bathroom was a bit far, especially in the middle of the night. You have to walk outside in the dark if you are staying in an artist room. But I guess bags apart of the whole experience.

Plussat: Clean, cute, quiet, and quaint. The room had everything we needed and the hosts were very helpful. There was a map that was so helpful traveling through the streets of San Juan. The ambiance of the Dreamcatcher is refreshing calm and peaceful. There are no TVs which contribute to the specialty of this place. Definitely recommend if your looking to stay somewhere outside the typical hotel experience, bc this boutique hotel is one of a kind!

Plussat: I loved the helpful staff and community vibe. The best part though was how magical everything looked and felt - it seemed like a tropical secret garden!

Plussat: By far the most relaxing hotel I’ve ever stayed in. Won’t stay anywhere else on my next trip.

Miinukset: Not a thing.

Plussat: The Dream Catcher was just beautiful! Such an awesome vibe very chill, lots of good information from the hosts about where to eat where to go, beds where super comfortable, really nice sheets too! Beach was walking distance, and really nice restaurants close by. There was a cute little stand with items to share if you need it, and the food was really good! The Dream Catcher was a dream to stay at!

Plussat: This place is run by some buddhist (?) owners, so the atmosphere is very pleasant, peaceful and quiet. Guests have the possibility to take part in the community life (for example to join yoga lessons) but are not forced to anything. The only limitation is that if you want to use the kitchen, you are asked not to make meat as it is strictly vegetarian. The rooms are very well designed and very clean. The public spaces are also very nice and clean with a lot of trees, bushes, gekons and birds. As the house is in the gated community just one vlock from the beach, it is away from main traffic and therefore very quiet. We felt like in another world and did not mind at all that there are shared bathrooms only. I highly recommend to stay in this place if you want to rest.

Plussat: The attention to detail at The Dream Catcher was amazing. It was so peace and the location was perfect.

Plussat: Very impressive breakfast. Also great morning beach yoga. Liked the hammock especially. You can tell the owners have put a lot of heart in every detail, from decoration to plants, even to the manual.

Miinukset: i booked with the expecation of a bathtub in my room, as indicated on the description. But there is no. And the sanctuary room doesnt really look like the photo. hardly can tell its the same room. Still very cozy and exquisite though.

Plussat: Had I been hiking it would be a nice stopover.

Miinukset: Value. Detached, outdated bathroom. Eclectic and outdated are different. Felt like a youth hostal more than a hotel.

Plussat: The staff, room and dining...superb!!

Miinukset: The water, even filtered, tasted funky.

Plussat: It was peaceful, clean, and very relaxing. A hidden gem for sure.

Miinukset: I liked it had everything you could need if you forgot anything. Having a kitchen with snacks was a plus if you were hungry.

Plussat: Pool area

Plussat: They did comp are breakfast the next morning for having to wait so long in the checkin line.

Miinukset: The wait time to check in was awful! It was 5:45 and rooms weren't ready.

Plussat: Great views from the rooms of the bay, cruise ships and downtown. Staff is very friendly and helpful. Good sushi. Good breakfast buffet.

Miinukset: Bed were ok. Maids left dirty towel and trash in room and did not come one day til 7pm.

Plussat: The restaurants and casino

Plussat: staff there is the best KATERINA was amazing

Miinukset: loud nosises from other rooms I could hear everything

Miinukset: The elevator in the garage was not working properly on my way out. The doors didn’t open when I got to my floor. Just a minor glitch. My only other complaint was that on New Year’s Eve night, they stopped us at the elevator and made us go back to the front registration desk to get bracelets to go back to our room. A bit frustrating as we had to wait behind several people in line just checking in simply to go back to our rooms. Wait was about 10 minutes. They could have provided the bracelet at check in knowing this or put a letter in rooms asking us to go ahead of time. We were tired and just ready to relax.

Plussat: Nice, upscale furniture. Quiet A/C. Nice view. Nice infinity pool, sun deck on roof. Wifi included in the resort fee. Walking distance to Olive Garden and Longhorn Steakhouse but no others other than the expensive in house restaurants.

Miinukset: Hot tub jets did not work. Small casino, no video poker.

Plussat: The events, and the rooms.

Miinukset: Valet parking staff

Plussat: Location was very convenient to the cruiseport and airport.

Miinukset: No

Plussat: Empleados muy amables, habitación limpia

Plussat: Everything

Miinukset: Parking Fee

Plussat: Greeted with a smile and efficient check in by hotel employee. Our flight arrived late in the evening. I mentioned it would be nice to awake to a nice view. Hotel employee found us a bay view room and it was wonderful! Relaxing pool/views! All in all

Plussat: The location was very easily accesible, Great restaurant within walking distance.

Miinukset: Well I cam’t think of anything I did not like.

Miinukset: The AC was leaking water. Not the kind of service I would expect from a 4 Star hotel. When my wife and I went to the hotel restaurant and ordered food I was given uncooked food. Although once I complained it was redone but there was no compensation.

Plussat: Good service

Miinukset: Don’t like frosted glass bathroom door. Lacks privacy

Plussat: Excellent location, superb staff..GREAT cookies !

Plussat: The room was clean and up dated. Loved the walk in shower

Miinukset: The hitel price was to expensive for 1 night stay. I like the hotel but would not stay there again do to price.

Plussat: The area and the people are all great. The hotel is near everything you need to enjoy a great vacation without staying in the hotel

Miinukset: The hot tub wasn't hot, lol.

Plussat: On site restaurant and bar are great. Customer service is excellent from the moment you arrive. Our 5th return trip here.

Miinukset: The bathroom door is semi-opaque glass and does not always close easily. OK if you are a couple, but a bit awkward for a family or unrelated individuals.

Plussat: Great staff. Clean

Miinukset: Nothing.

Plussat: Very underrated for what you get - the pool was very enjoyable and open 24hrs and the convenient walk to the beach was nice. A 24hr grocery store across the street was an added bonus. Place was incredibly clean and staff were very friendly.

Miinukset: Other than the easy walk to the beach, it's not "near" much. Most everything requires an Uber ride, but Uber is reasonable. Their "private beach club" is just chairs/tents on a public beach and there is no on-site drink spot, which was too bad.

Plussat: Basic hotel with SMALL rooms and glass dividers for the bathroom and shower (NO PRIVACY) for bathing! Charged an unexpected "RESORT FEE" for a basic downtown hotel. The clerk said the 8 ounce bottles of water were what the resort fee covers!!!

Miinukset: The check-in clerk was rude. We were charged an unexpected and undeserved "Resort" fee for a very basic downtown hotel. Room was very small. Bathroom is glass-no privacy. wake up when light is turned on at night. . . never again!

Plussat: Friendly service. Very clean, and great location.

Plussat: The staff were super friendly and accommodating. The bar in the lobby is awesome, too, though food service was a bit slow.

Miinukset: The room felt a bit cramped, which made for a slightly uncomfortable stay. Also, they offered three very small bottles of water in the room each day which felt super wasteful. A water bottle filling station in the lobby would be a great addition.

Plussat: Very clean and modern. Very large rooms.

Miinukset: Could not get the air off. We were cold all night.

Plussat: Location and breakfast

Plussat: Great location, really nice rooms good staff

Plussat: Everything was clean friendly staff. A good selection for breakfast.

Miinukset: Having to validate my parking ticket every time I went in and out.

Plussat: The staff was very friendly and helpful.

Miinukset: The bathroom was not very clean and beds need to be a little bit more comfortable.

Plussat: Nice place with great service.

Miinukset: My ac wasn't working properly. We had to pay $15 for parking per day.

Plussat: Breakfast was good

Plussat: The bar and bar food were exceptionally nice, and the two bartenders we had contact with were helpful and accommodating. Breakfast was the standard motel type buffet. Décor was very plain and dull, but clean and comfortable. All the staff was terrific.

Miinukset: Location. Hotel is quite a bit away from both Condado and Old Town, though it is really easy to get an Uber there. We were reasonably happy with everything, considering this is a no frills, very plain place. Wish they had a restaurant.

Plussat: A nice place to stay. 30mins of walking from Condado beach which turned out to be a very nice place for some swimming (although the traffic light to cross Hwy-1 (Avenida Juan Ponce de Leon) did not work all 5 days long and hence you have to jaywalk a 4-lane highway to get to the beach). Overall clean and nifty. I liked the pool, where I had a nap under the sun a few times.

Miinukset: Breakfast choice was very poor, so were snacks. Bottled water is absolutely overpriced ($3.50 per small bottle). Staff is quiet rude. Please not that their credit card machine DOES NOT accept cards requiring a PIN code. If your credit card is a PIN-priority (and not signature-priority) - absolutely avoid this hotel!!!! Dear management, if you’re reading this - do install fricken pin-supporting credit card machine! My story follows - Both of my cards (Visa and MC) do require a PIN code for each purchase in a foreign country. They do not support signature thing. Hence neither went through numerous times, until I convinced them to manually type in the number as if it was an internet payment. Afterwards they apparently thought I was poor and did not even let me grab a bottle of water (for 3.50) until I paid them with cash (which I had to go get from my room) - ie they refused to charge it to my room, mentioning “previous card problems”. I was not able to convince them SECOND TIME to charge a card manually. Overall, they mentioned « you had credit card problems upon check-in » several times right into my face as if it meant I was unworthy or something. Despite amenities/equipment/location are nice, beware of very rude staff (unwilling to cooperate) and very poor procedural management.

Plussat: Breakfast was very good, room was very clean, and the staff was very friendly and helpful

Miinukset: There is not much to choose from in way of restaurants or convenience stores within walking distance of the hotel. There was no microwave in the room as advertised.

Plussat: Everyone who works at the front desk is amazing. Ann marie, lany, Yaris. Wonderful people

Miinukset: The pool and food stayed open later inside the hotel.

Miinukset: Could use complimentary breakfast coffee and snacks are overpriced.

Plussat: Location was good and the staff was amazing

Miinukset: Rooms were small

Plussat: The staff was very friendly and helpful. The location was excellent, with many attractions, bars, and restaurants nearby.

Miinukset: The hotel doesn't have self-parking facilitites. You are bound to pay valet parking or leave the car on the road without security.

Plussat: Very comfortable beds. Helpful friendly staff.

Plussat: The location to the airport

Miinukset: Very unfriendly male staff said there is only complimentary breakfast if its something that was purchased in the package when you book your room. His response to me makes no sense. It can not be complimentary if you have to purchase it.

Plussat: Excellent customer service

Plussat: Very comfortable. Friendly service. Great location.

Miinukset: Tiny room

Plussat: It was nice and clean the staff was very pleasant, helpful nice, friendly service they treated us really good while we was there.

Plussat: Good location, cleanliness, reasonable rate fantastic room space. Two stars restaurant. The front desk people are fantastic. Always looking at how to help you. The valet parking is not expensive

Miinukset: Resort fees when the hotel is not a resort

Plussat: Great location and great dining facility.

Plussat: Located within walking distance to great restaurants.

Miinukset: Had an incident that needed attention called for management never showed up!