Victoria hotellit lähellä Market Square

Plussat: Staff friendliness

Miinukset: Bed was like sleeping on plywood. Someone cranked the fridge too high. Froze the cream

Plussat: Super room service. A tasty and great breakfast although the over easy eggs were a bit overdone for me.

Miinukset: NA

Plussat: Got upgraded to a suite overlooking the harbour. The view was amazing. The room was beautiful if starting to get a bit worn down. All the staff were exceptional. The pool was full size with glass windows. The hot tub and dry sauna were nice and hot.the food was fabulous although not a lot of selection from room service however the courtyard cafe was an excellent place to get reasonably priced breakfast and lunch to go. Over all had a fabulous 4 night experience.

Miinukset: The television was old and hard to see from the bed. The air vent blew directly on the bed which left me with a sore throat.

Plussat: I think we had the best room in the whole harbor, number 552. The receptionist offered to upgrade us for only $25 a night, and that was fabulous and memorable! Thank you!

Miinukset: I would’ve given you a top rating on everything, but, we decided to leave one night early because winds were picking up in the channel and we were afraid that the ferry would not be running on the morning that we were returning to Kentucky. We did not want to risk that on the Wednesday before Thanksgiving. So we made a decision at 4 PM to leave on the Tuesday night 9 PM ferry instead of the 9 AM Wednesday morning ferry. However the receptionist refused to refund our last nights day, or even half of it. I understand that you all were within your rights not to do so, but this was not a choice that we had wanted to make. As it is, we had to pay for another hotel on the mainland side in order to ensure our timely departure on Wednesday morning from the airport. I do think you all could’ve met us Halfway. We did booked through booking.com, so perhaps that makes a difference, we don’t know about that. We are the innocent customer here who were just trying to ensure our safe return home before Thanksgiving, and did not leave early out of choice.

Plussat: Mattress a steel slab. Pillows huge lumps smelled of dirty hair. Turning up thermostat filled toom with petroleum odor. Made me agitated and unable to sleep. This is a beautiful hotel. So accommodating kind and helpful. Room so nice with 2 sinks. Gorgeous view. Go out of their way to do all possible for guests. Wish we could stay there again.

Miinukset: Heating system that does not sicken guest. Mattress that is not a torture rack. Pillows that dont cause dislocated vertebrae.

Plussat: Hienostunut hotelli. Hyvä palvelu. Sijainti sataman vieressä keskellä kaupunkia ja kaikki palvelut kävelymatkan päässä.

Plussat: The staff were engaged and genuine. From check in to check and everyone in between. I was with my granddaughter and every made sure to speak to her and make sure she had a great experience. Was very much appreciated

Miinukset: Mattress a tad firm BUT could be my arthritic hips :)

Plussat: Clean rooms Great location

Miinukset: Bed was a little soft

Miinukset: One elevator was down

Plussat: Location is good, easy to commute.

Miinukset: As my friend was visiting from Toronto- my husband and I planned to show here around made a visit to Victoria from Vancouver. Hotel grand pacific offered a great deal for a room for 3 - one night stay. So we decided to go for it. We were greated by a gentleman at the reception who made us feel very uncomfortable by actually pointing out and saying three people in one room? He asked this twice. Usually I would ignore - but the front desk host repeated it and made us feel very uncomfortable. Well the hotel offered so we took it. He even asked ids from all three of us. 2. When the credit card that I was using had a chip issue and on a second attempt it worked. He went ahead and said may be you transferred your savings to your chequing account. I dont believe it is his concern what I do with my card. This whole experience at the beginning of our trip made it extremely uncomfortable and bad for us. 3. Next day we found a sock in our room that did not belong to any one Of us. Left a note for staff I am sure house keeping must have found it.

Plussat: Location is great for exploring downtown Victoria. And HGP has all the facilities one would want.

Miinukset: Sometimes front desk is a little understaffed. Breakfast buffet could use some improvements.

Plussat: The room provided far exceeded my expectations and showed Victoria Harbour off to it’s best. The room was very well appointed, immaculately clean, with highly controllable heating for the November temperatures. Staff were polite, friendly, and informative. The hotel location is excellent and within easy walking of the Harbour Air seaplane terminal and BC Connector bus services.

Miinukset: Nothing !

Miinukset: Charged me without any reason for deep cleaning of carpet

Plussat: View , location everything is perfect.

Miinukset: There is no slipper for inside.

Plussat: Friendly staff. Clean room. Nice view.

Miinukset: The desk was laughably small to use for working or eating.

Plussat: Location and cleanliness

Miinukset: No

Plussat: The location is great. The staff were very friendly. Valet was quick to bring my vehicle around front, but then disappeared for 5 minutes before giving me the key. Overall we enjoyed our experience.

Plussat: Great location. Great view.

Miinukset: Everything was excellent.

Plussat: Location.. walking distance to downtown. Clean rooms and very friendly staff

Miinukset: No

Plussat: Clean with friendly people across the board.

Plussat: Great staff, great atmosphere and amazing views !!

Miinukset: Everything was great!

Plussat: Location to downtown and the harbor. Other guests had breakfast included. I did not!

Miinukset: Paid $--- for 2 nights single occupancy. I did not realize taxes would be $99 for 2 nights or that it was Canadian funds. I was checked into a 1st floor room overlooking a cement parking lot & had to ask to be moved higher. Fridge was warm. No breakfa

Plussat: Rooms were great, very comfortable. View of downtown Victoria was lovely, especially at night. Gym was adequate, and not busy. The food at the pub downstairs was great as well. Good spot for a business traveler.

Miinukset: Didn't realize I needed valet parking, so little surprise, but only ~$25 so not overly expensive and being right downtown, it's understandable.

Plussat: Our stay was more than expected. Upon arrival we were immediately greeted. There was a complication with our online booking through booking.com, that was handled with ease in a few moments; unlike anywhere else I've ever stayed. Staff was always helpful with entire family during our stay. We chose the bed and breakfast package, that offered so many delicious options to enjoy before daytime adventures. Our rooms were clean and comfortable, my family will most definitely be back to stay at the doubletree in Victoria when we return to visit!! Thank you, you're location/staff all took part in our beyond perfect mini vacation.

Miinukset: Not a thing!

Miinukset: It’s a great old building and staffed with excellent people. At triple the cost of most hotels are we getting triple the returns on our money? Hard to answer.

Plussat: Lovely decor and service. Nice central location.

Plussat: The staff was extremely friendly and helpful! The hotel is in the heart of downtown Victoria so we were able to walk almost everywhere.

Miinukset: We got a knock on our door after 9pm for turn down service which normally wouldn't be a problem but our children were sleeping at the time.

Plussat: The location is outstanding and the public areas are magnificent.

Miinukset: The bed was uncomfortable, the robe in the room was stained, a bottle of conditioner was left in place of body lotion and there was mold in the shower. The walls between the rooms are so thin I wanted to take cough drops to the man in the next room.

Miinukset: The only disappointing thing about our stay was the cost of parking, as we where visiting family while here in Victoria we where in and out of parking a lot and $33.00 a day I think is a bit expensive. There should be a better rate for Hotel guests.

Plussat: Location and history & hotel dog Winston

Miinukset: A bit noisy in hall

Plussat: Great service and staff. Amazing location

Plussat: Guest services was absolutely remarkable and classy.

Plussat: Beds! Proximity to things. Beautiful property

Plussat: The staff at the Empress made my bride and I's honeymoon even more special. Upon checking in, we received a complimentary room upgrade to a room with a better view of Victoria's harbor, as well as complimentary cocktails in the Q Bar.

Plussat: The room had great character with a nice clean bathroom and big, comfy bed. The staff was exceptionally friendly and helpful!!

Plussat: Everything!

Miinukset: The bathrooms are very small.

Plussat: This hotel was great. The room was beautiful and the staff couldn't of been nicer.

Miinukset: No

Plussat: Beautiful! What a lovely spontaneous trip to the big city!

Miinukset: The location!!!!! The Floor to ceiling windows. And the restaurant

Miinukset: Centrally located and many places are within walking distance.

Plussat: The location

Miinukset: The A/C was too noisy.

Plussat: It was a lovely hotel, and was the perfect location for participating in the Victoria Marathon. The staff were extremely friendly and helpful

Miinukset: Nothing.

Plussat: Great location! Within walking distance of all attractions. Presentation and quality of food is of a high standard.

Miinukset: We had a good stay I can't think of a anything we did not like.

Plussat: Location is amazing. Kids loved the pool.

Plussat: Great staff. Easy walking distance to great attractions and shopping. Lobby bright and modern.

Miinukset: Room dated. Carpet dirty. Time to upgrade furniture.

Plussat: Location

Plussat: Great location, clean, nice indoor spa area

Miinukset: Could update the room. Necessities were great (bed, tv, bathroom) but decor is outdated. A mini fridge Should be in the room especially for its star rating

Plussat: Great staff! Very friendly and helpful

Miinukset: Amenities needs updating

Plussat: Great place to stay. Will come again.

Miinukset: N/A

Plussat: The location near the inner harbour was excellent to walk to nearby museums and restaurants.

Miinukset: The decor of this hotel including room conditions is terribly dated in appearance and function.

Plussat: Staff was very accommodating. Great room with great view

Plussat: Lots of underground parking (it did cost money, but the savings on the room were offset) - rooms were very well laid out and clean without a overly bleachy smell to them. Shower was at a lower position and water was hot on demand. Doors opened to a small balcony - so fresh air all night long. Had a new TOTO Washlet toilet with all the interesting options - fun to test out!

Plussat: We came in for 1 night to attend an event and were pleased that there was a shuttle service.

Miinukset: It surprised me that parking was not included

Plussat: Great pool & location.

Miinukset: Kind of old and in need of renovations

Plussat: The breakfast in the Blue Crab was outstanding. Service and food quality were exceptional.

Miinukset: The service in the Blue Crab lounge was terrible. We were on our 33rd anniversary and went down for a celebratory drink. We were ignored and after 10 minutes just left disappointed.

Plussat: Location, friendly shuttle service and front desk staff were helpfully, knowledgeable and friendly.

Miinukset: The bed skirts needs deep cleaning. Housekeeping staff didn't replace coffee and creamers or discard the used coffee pods.

Plussat: We liked the location. The lounge and restaurant were excellent with one exception. The restaurant staff were a little short staffed.

Miinukset: We were not told that parking was extra until check-out. Also our room was a pet friendly room, I am allergic.

Plussat: We had a corner room in the top floor with magnificent views over the Harbourfront. So good in fact that we decided to have dinner there. The dining chairs were superb Great free car into the town and a great walk back along the shoreline

Miinukset: Not one thing

Plussat: The bed was comfy.

Miinukset: Bathroom was dirty! Carpet had multiple stains. Cabinets in room had locks but nothing inside, cabinetry scratched and marked. Service and food in Blue Crab restaurant was poor. Maintenance staff cleaning the pool ogled guests (inappropriate). I would not want to stay as a solo female guest - I would feel unsafe in the pool area. Staff clearly unhappy at this location.

Plussat: The staff were friendly.

Miinukset: View from room.

Plussat: The location is great. Restaurant has a great view. Rooms are nice and the pool is good for doing lengths. WE enjoyed our stay.

Miinukset: Restaurant is a little pricey and they charge for parking which I didn't know until check out but they waved the fee. Which I appreciated.