Victoria hotellit Burnside

Plussat: The staff were friendly and helpful. The breakfast was well thought out and there was plenty. The rooms were clean and the beds comfortable.

Miinukset: The fridge in our room seemed very loud. The bathrooms are dated. But over all a nice place to stay.

Plussat: Everything was excellent. Loved the great room we used it everyday. You have some lovely staff very helpful.

Miinukset: Nothing

Plussat: Very good hotel. Quite beds are really comfortable. Rooms very clean. Management are awesome

Plussat: Very clean and well maintained. Unusually good continental breakfast buffet.

Plussat: very nice place to stay

Miinukset: no

Plussat: Friendly staff and the free shuttle. Both the bed and pull out couch were comfortable

Miinukset: We were not told that there was not full house keeping as our room was never vacuumed or the cups washed

Plussat: I love a clean room and this place was spotless. The staff were friendly and helpful. When I saw it I was worried it would be old but It updated, big and super clean. I had 2 dogs with me and they have a nice grassy area for all to run. I will stay there again. Oh and by the way the free breakfast was excellent.

Plussat: The bed was comfortable and the concierge was very nice.

Miinukset: The room smelled like old cigarette smoke like when a smoker was living there for years. I fell on the ramp, wearing flat shoes - the yellow metal "grippers" actually made it far slippier and I think the morning dew also added to it. There should be something with grit on it, not shiny metal. I broke my shoe, scraped, and hurt my elbow & back. The place seemed very expensive for what it offered and the stale cigarette smell permeated my belongings. I was there only one night.

Plussat: Staff were incredibly friendly and accommodating.

Plussat: The hotel was was very clean. The staff was excellent! Very friendly and helpful. The bed was very comfotmrtable and the pillows were awesome! Loved this place!

Plussat: Complimentary, good breakfast and free shutle service to and from downtown

Miinukset: -

Plussat: Bed was very very confortable, and nice and clean sheet. the person who was at the reception was very nice, she did a difference.

Plussat: The Capital City Centre is no more than a 15 or 20 minute walk from Victoria's beautiful harbour and the Tourist Office where many of the buses and taxis arrive and depart from. Excellent room in the Capital, great coffee supplied, well stocked bar with very knowledgeable and friendly staff - and the 'Iceing on the Cake' is the outdoor swimming pool with Tikki Bar !

Plussat: The wing our room was in was very quiet.

Plussat: Bed's very comfy and the room was very clean, made me feel like i was back in Europe with the modern bathroom. Very quiet also.

Plussat: Location and cleanliness

Miinukset: Cost is a bit high for off-season. Need complimentary coffee and pastries to be offered in lobby

Plussat: Location good, close to tube.

Miinukset: You had to pay for the parking too!

Plussat: Location

Miinukset: The room smells humidity a bitter

Plussat: Room is comfort and very quiet.

Miinukset: Bath room wasn't cleaned, on the second day.

Plussat: Location central, parking! Can’t find anything else we liked

Miinukset: Reception on arrival was awful, non welcoming, brisk & verging on rude! The aircon was so noisy & even though I turned it to coolest temp setting the room remained very hot! Our bed had clearly not been changed there were black hairs evident. When I called front desk & explained & ask to speak with manager I was told they were not available & they would send housekeeping to change the sheets. At no time did I receive any apology. Difficult to sleep due to noise from next room, walls very thin. Bathroom skirting boards filthy, large stain on carpet & unpleasant odour in room. Couldn’t wait to leave next morning!!

Plussat: I appreciate the cleanliness of the room and the comfort as well.

Miinukset: Nothing

Plussat: Very pleasant experience. Close to lots of great locations including the Save on staduim, restaurants and Chinatown. Room is fully equipped to cook in.

Miinukset: Had problems using printer at the desk depending on staff on hand.

Plussat: Location and room size. We were up graded to a bigger room. Very well laid out with a couch and kitchen.

Miinukset: We were told the pool was heated. But really was only just warm. Also you had to walk through the bar to get to the pool.

Plussat: It was a reasonable price and relatively quiet area. we didn’t use any of the facilities at the hotel other than our room. It had parking available across the street in a lot. Beds were comfortable. It was basic and adequate.

Miinukset: It’s a little dated. Air conditioner very noisy. There were cooking facilities and I don’t think I would have wanted to experience any left over cooking odours! Window coverings skimpy. Outdoor ‘landscaping/plants’ very neglected. One small elevator that was very slow.

Plussat: Good location to downtown and the waterfront. Restaurant food was great and good selection of spirits. Will stay again.

Plussat: Location, size of room, staff, pub food.

Miinukset: Our air conditioner froze up about 11:30 midnight. The room rapidly became a sauna.78degrees F I spoke to the young lady who was very polite and sweet BUT her response was. Yes we know (or words to that effect)We are changing to a new system. No help.

Plussat: Location

Miinukset: Notng

Miinukset: I was disturbed by the other suite doors slamming shut

Miinukset: The first room we were put in,the net curtain s had a big hole in them and the drapes were hanging down off the rails. We were shifted to another room and had no telephone for the time we were staying. Very difficult when you can not make local calls or call your friends who were staying in the same Hotel Breakfast was very average also

Plussat: Good value for the price and location.

Plussat: We were unhappy with the first room we were placed in, so we asked if we could be moved and we were quickly accommodated with little questioning.

Miinukset: The photographs online, of the extent to which this hotel is renovated, are deceptive. There are many items in the building and in room(s) which are dated and run-down. The hotel is located right near/above/attached-to a liquor store and there were unsavoury individuals hanging around. In fact, the first room in which we were placed - in an area of the building called “the tower” - was right on a corner of a intercity highway and there were some drunk men down below the window shouting. The windows are very old, single pane, and with no screens. Sound travels very easily through them, so it wasn’t very quiet. The room we were relocated to (main-building, second floor) did not have thicker curtains that could be closed, only decorative ones, so we only had the thin, white, semi-transparent curtains - which didn’t offer privacy, nor could they block out any light if we wanted to sleep in. Our room was also facing the front of the building toward the parking lot and the high-beam parking-lot lights shone right in at night. Our air conditioner unit did not work whatsoever (didn’t blow air) and was leaking water on the ground. As a result, we were very hot in the room. Things were mostly clean, however - on the bathroom floor there was lots of (somebody else’s) hair left over. We are upset about the price we paid to stay at this hotel when we discovered that there are many more attractive properties in Victoria for a similar price (e.g. Four Points Sheraton, Best Western Plus), which we missed out on booking due to hasty planning. Value at this hotel is not good for the price.

Plussat: The room was lovely and clean, and the breakfast staff were totally awesome! Stay in the tower, it’s newer, and very nice!

Miinukset: Location wasn’t the safest with druggies by the liquor store next door.

Plussat: Was very convenient for my purposes. The pub was nice and the food good, breakfast food and staff were great. The room was clean and comfortable. The hotel is pet friendly.

Miinukset: The bedding on one of the beds was stained and the outside so made us think it may not be that clean on the inside. We checked and it was clean but first impressions are hard to get by. The carpet was also quite stained. Not sure if we were in an old part of the hotel or not but it was well used.

Plussat: location

Miinukset: breakfast was bad. fried bologna or something instead of ham or bacon ac was broken, leaking water everywhere, musty smell, there was a short, young maintenance man who was unfriendly and who was spitting in the parking lot in front of us, very rude

Miinukset: Internet connection is poor

Plussat: breakfast was great

Miinukset: the pillows and the location

Plussat: Front desk staff was so helpful and friendly!

Plussat: The professional friendly staff

Miinukset: To far from the city centre.

Plussat: Good location for me as I arrived by plane late at night and was renting a car at National the next morning. I took a cab to the hotel and the next morning I picked up my car right there in the parking lot. Very friendly and accommodating staff. Room was clean and quiet. I appreciated the microwave and refrigerator. Lower price than other hotels and if you just need a place to stay near Victoria for good value, it serves its purpose well.

Miinukset: I didn't like the rinky dink air conditioner. It was placed up high and didn't cool the room enough. It was a warm evening in Victoria and there was no breeze from outside. That is really my only complaint. Not a deal breaker though. I also had a heavy bag and there is not an elevator - so if you have heavy luggage, ask for a ground floor room. The man at the front desk was kind enough to take my bag upstairs. Very nice.

Plussat: Location was good, rooms are decent

Miinukset: Towels, no elevator

Plussat: Bed was good

Miinukset: No iron or ironing board

Plussat: Front desk staff was very friendly.

Miinukset: The price and the fact that the view out of our window was a parked truck and road.

Plussat: The location is excellent. The bus stop is 3minutes walk for major transit busses in the city of Victoria.

Miinukset: The front desk staff's first contact made my rating for staff fair. The front desk staff for such a profile Hotel at the center of Victoria city should able to express the intent of whatever information is requesting from visitors and not assuming that the visitor will know. It is such a busy environment. At the City center.

Miinukset: we were under the stairs and right next to side walk , discount room, in a discount spot.

Plussat: Didn't even know there was one...front desk didn't say anything to us.

Miinukset: Room 218 very small for a deluxe king room!! No clothes closet or suitcase rack. Window right on sidewalk. Late night pedestrian noise...2-4 AM. Plenty of front desk noise at other times. Bathroom looks nice but NOT very functional...with minor adjustments it could be lovely. ie...bathroom was made a soaker tub room...seems like an add on...fan loud and lights very bright....only one switch for electrical. Should have at least 2 light switches here....overhead and vanity/fan. Pedestal sink with no counter space to put toiletries or personal items on...at minimum INSTALL a SHELF...perhaps above the toilet? Appreciated cleanliness of room....but room seemed like a oversized utility room with an adjacent room made into a big bathroom that really needs some functional design improvement.

Plussat: Initially I was disappointed with the location of the property. However with free parking it was a bonus. There was a bus in front of the motel direct to downtown. We bought a day pass and travelled everywhere effortlessly. Our room was small but clean and pleasant.

Plussat: The front desk was very friendly and helpful. Overall the hotel was good in terms of its price, location and cleanness.

Miinukset: The only downside was the ventilating fan in our room was loud and annoying throughout the night.

Plussat: It's a well-kept facility, clean and well run.

Miinukset: The AC was weak. The neighboring construction site was pretty noisy from about 7 am; this was irritating but is beyond the control of the Arbutus Inn staff.

Plussat: The staff were extremely helpful with our queations about Victoria

Miinukset: I would have liked a hair dryer...a minor but something I use every day and unfortunately I didn't think to bring mine.I understand the premise of Travellers Inns as to be an economical place to stay....just a note from me to you

Plussat: nothing

Miinukset: place was skid row... never again

Plussat: Reception good service

Miinukset: Comfort

Plussat: Love that it does have a mini kitchen.

Miinukset: There is iron and blow dryer

Plussat: Close to downtown

Miinukset: C

Plussat: Kitchenette, especially since we have a little one.

Miinukset: Internet connection was horrible. Housekeeping attendant didn't come back when we requested her to come back after an hour since we were still busy in the room, so we came back into a dirty rm after a long day outside. Registration office smells like cigarette smoke.

Plussat: location, staff

Plussat: Good value close to downtown Victoria. Looks a bit rundown on the outside but room was fine.

Plussat: Easy location friendly staff

Miinukset: The beds were really hard and not comfortable and under bed wasn’t clean

Plussat: All staff very nice ,close to everything, easy to find, it was great

Miinukset: all was good

Plussat: bonus kitchen

Miinukset: Wifi sucked

Plussat: Close to downtown

Miinukset: Poor wifi