Victoria hotellit lähellä Fisherman's Wharf Park

Plussat: Cleanliness and location

Plussat: Location, rooms, service.

Miinukset: Nope

Plussat: Design and friendly staff

Miinukset: missed a hot sauna due to the cold and rainy weather:-)

Plussat: We had an absolutely amazing visit. We went for a get away and stayed 5 nights. The staff was friendly, happy and quick. When we needed something brought up It happened immediately. The turn down service was special and the fireplace was cozy. Even the coffee was good which is rare I hotels. The reataurant downstairs was the most delicious restaurant around. (And we ate all over) We also had massages with the spa downstairs and it was very luxurious and special. We will be staying here again of we ever come back to Victoria. Probably one of the best if not THE best stay I've had.

Miinukset: Nothing. I have no complaints at all, we loved every second of it.

Plussat: Rooms are nice, modern. Beds/bedding comfy. Big bathroom, tub. Front desk really helpful. I didn't hear noise from other guests, but it was mid-week, so that might be a factor. Turn down service.

Miinukset: Continental breakfast wasn't included.

Plussat: Staff was very friendly

Miinukset: Some pastries in the morning would be a nice touch

Plussat: Beautiful, comfortable rooms. Loved the fireplace in room and the dyson hairdryer especially! Also the little extras: nice toiletries etc. Very centrally locates, helpful staff.

Miinukset: There is some major building work going on nearby and our sleep was quite heavily disturbed by a very loud generator that appeared to be on all night. When we told hotel staff the next day they says they’d follow up but didn’t seem overly concerned. My advice would be to avoid harbour view rooms for the near future!

Plussat: Had room service for dinner. Was not great but they did comp it which I appreciated.

Miinukset: Disappointed with the construction view

Plussat: Great location and close to restaurants and Capital parliament buildings. Great friendly staff and in hotel restaurant. Try the local made Gin and Vodka. Outstanding.

Plussat: Staff was very friendly and helpful. The location was perfect -- walking distance to both Beacon Hill Park (which your staff recommended, and we loved) and the waterfront and everything we wanted to see in the city. We enjoyed the spacious, clean accommodations. I really liked the oscillating fans, which were quiet and efficient. We appreciated the opportunity to enjoy the delicious chocolate toffee for free because we declined to have our linens replaced (which we would have done anyway, to support the environment). My daughter loved the private movie theater.

Miinukset: Not the most comfortable bed - the mattress was a bit too hard, and the pillows way too over-stuffed.

Plussat: Our room should have included a washer and dryer but it was out for service. The hotel did our laundry for free with a quick turn around. This hotel is in a fantastic location, we highly recommend it.

Plussat: It was so nice

Miinukset: Could've been more hot tub jets

Plussat: Very comfortable and spacious suites.

Plussat: Luxurious rooms, lots of space, great service and staff

Miinukset: Did not provide enough toiletries, no air conditioning, could not close top windows

Plussat: I loved this hotel- it felt so luxurious with out the price tag. We had deluxe suite and we will definitely return.. It was close to the harbour and we could walk everywhere. The soaker tub was very relaxing, nice little touches like washer dryer and ipad doc made it even better We enjoyed it all very immensely

Miinukset: fireplace didn't work in either room and the hot tub jets were not very strong

Plussat: Great rooms with everything you need

Miinukset: We stood in line for 15 minutes (I counted) while ONE staff member dealt with ONE check-in ahead of us. (And there were people behind us...). Sure, she apologized when it was my turn, but who cares? Why didn't she call another staff member to check in others and speed things up? Why wasn't I offered an upgrade, or free drink at the restaurant, or one day free parking, or something as compensation? And we were staying 3 nights. Nope. A perfunctory apology was all I got. And don't tell me that a manager somewhere wasn't monitoring the various security cameras which observe that check in desk, so they knew - but apparently didn't care. Shameful. Very, very disappointing for a supposed luxury hotel.

Plussat: Nice roomy suite

Miinukset: Unfortunately no hotel room in Victoria is truly affordable anymore.

Plussat: The room, facility and service were all exceptional. Very impressed!

Plussat: They did our laundry free of charge when our dryer wouldn't work. Very nice and folded it to ;)

Miinukset: It’s a great old building and staffed with excellent people. At triple the cost of most hotels are we getting triple the returns on our money? Hard to answer.

Miinukset: Paid wifi

Plussat: Lovely decor and service. Nice central location.

Plussat: The staff was extremely friendly and helpful! The hotel is in the heart of downtown Victoria so we were able to walk almost everywhere.

Miinukset: We got a knock on our door after 9pm for turn down service which normally wouldn't be a problem but our children were sleeping at the time.

Plussat: upgraded to harbor view

Miinukset: nothing

Plussat: The location is outstanding and the public areas are magnificent.

Miinukset: The bed was uncomfortable, the robe in the room was stained, a bottle of conditioner was left in place of body lotion and there was mold in the shower. The walls between the rooms are so thin I wanted to take cough drops to the man in the next room.

Plussat: Good central location. external architecture was very nice. People in general were friendly but not very respectful about your time.

Miinukset: Room floor was dirty, and much smaller than a room for this price hotel. No breakfast or coffee service provided. Linen on bed had holes in the edges and should have been replaced. Overall poor experience for a high rated hotel.

Plussat: We spent Christmas there and they provided us with a stocking on our door for Christmas Day. The staff was extremely helpful at every opportunity, and very responsive to our needs.

Miinukset: My only smallest complaint would be the expense. The hotel is very expensive, but the service largely drives that expense and it really made for a wonderful experience for me and my wife.

Plussat: The staff at the Empress made my bride and I's honeymoon even more special. Upon checking in, we received a complimentary room upgrade to a room with a better view of Victoria's harbor, as well as complimentary cocktails in the Q Bar.

Plussat: This hotel is old-school classy, spectacular from start to finish and the staff could not of been nicer or more helpful

Plussat: Fantastic location.. beautiful building

Miinukset: Pillows... they were awful for a hotel of this standard.. we asked for them to be changed to be told they were all they could offer.. feather pillows of very low quality.. I really do not complain often but I wouldn’t have these pillows in my own home.. they need throwing out and new pillows purchased.

Plussat: Everything!

Miinukset: The bathrooms are very small.

Plussat: This hotel was great. The room was beautiful and the staff couldn't of been nicer.

Miinukset: No

Plussat: walking distance to everything, sit down breakfast was fantastic, pool

Miinukset: Valet took forever

Plussat: Great location downtown!! Bed was super comfortable too

Plussat: Location is amazing. Kids loved the pool.

Plussat: Great location, good breakfast and dinner in the restaurant.

Plussat: Location

Plussat: Great location, nice facility, good breakfast

Miinukset: Lack of parking - I got a ticket for street parking in front

Plussat: Beautiful and clean, walking distance to many local attractions, and dining.

Miinukset: We purchased the breakfast upgrade package for the family (4) but were informed this didn’t cover our 14 year old daughter because she was over the age of 12 and didn’t count as a child. If I would’ve know this we probably wouldn’t have purchased the upgrade since it was limited to 2 options for breakfast.

Plussat: Customer Service was spectacular. Everyone from the front desk to the door man were wonderful.

Miinukset: The pillows are all really soft so your head sinks instead of them being supportive to your neck.

Plussat: The location and corner room with lots windows And king size bed

Miinukset: No hot water and not sure how clean the bathroom was. There was a hair pin on the floor which means the floor was not washed before she came and when they came in and cleaned for us the hair pin was still there. I through it in the garbage.

Plussat: I have been to this hotel in the past, and I know that there have been very good renovations at the lobby area.

Miinukset: The elevators need to be renewed for sure.

Plussat: Really appreciated the front desk staff who were welcoming, helpful and had a sense of humour. I travel a lot for consulting work, and the front desk staff and the gift shop staff made this hotel stand out for me.

Plussat: We have stayed here before and really like the location. It is handy to the inner harbour, James Bay, Fisherman’s Wharf and downtown.

Miinukset: The hotel definitely feels more and more dated. Had a tough start to our visit as our room door would not open. Several tries, different keys and a few visits to a less than enthused front desk staff did not get us access. He did offer to come up and try at that point, but we then asked to change to a different room with a working door. Not sure why that was not offered sooner. Room was quaint, but the bedding could be improved and modernized a bit. It also was a bit musty in the room.

Plussat: Location. Spacious suite with stocked kitchen, pull-out couch. Nice pool, sauna, hot tub.

Miinukset: Could use a refresh (it's old feeling) however I'm afraid that will raise the price too much.

Plussat: I really like the feel, the staff were wonderful the room was very nice, the bed and tv a little small, but love the place and would go back again.

Plussat: It was more an apartment than a room. full kitchen and living room. felt like you were at home. You could really relax.

Plussat: Location to downtown and parliament buildings were excellent.

Miinukset: Bed was very uncomfortable.

Plussat: This is a very clean, well-kept hotel. Our single queen room was comfortable and pretty spacious, offering all the day-to-day conveniences (coffees, cookies, wine glasses, safe, etc.). The staff was very cordial in general.

Plussat: friendly staff that was engaging and knew so much about the area

Miinukset: room decor was slightly old, nothing modern yet comfortable reminded me of a grandma's house

Plussat: Excellent location and homely comfortable atmosphere with just the right balance of utilities

Plussat: Large room with comfortable furniture and bed, well located.

Plussat: its location

Miinukset: resturant I asked about nuts, as a VERY SERIOUS Mgr recommended that I dine elsewhere. That says to me, his kitchen may not be as clean as it should be. at least he understands the ramifications, dead customers don't bring good reviews

Plussat: Room number 200 was amazing. Kitchen Bedroom (California King) Dining Room Living Room. Very Clean

Miinukset: Nope