Victoria hotellia

Plussat: The location near the inner harbour was excellent to walk to nearby museums and restaurants.

Miinukset: The decor of this hotel including room conditions is terribly dated in appearance and function.

Plussat: Staff was very accommodating. Great room with great view

Plussat: Location was great. Pool area was very nice having the indoor/outdoor option. Room spacious and had a nice view. Perfect getaway close to ferry terminal

Miinukset: Everything was great

Plussat: Great pool & location.

Miinukset: Kind of old and in need of renovations

Plussat: The white man at front desk whose service is so bad, I stay in the hotel for more than 10 days, once I extend more stay but system fails to charge my card, he shows very bad attitude. I think he is a RACIST toward foreign guest!!!!! Very bad!!!! His name is called DANIEL!!!!

Miinukset: The white man at front desk whose service is so bad, I stay in the hotel for more than 10 days, once I extend more stay but system fails to charge my card, he shows very bad attitude. I think he is a RACIST toward foreign guest!!!!! Very bad!!!! His name is called DANIEL!!!!

Plussat: The staff was friendly but the room was a dump. The shower appeared to have blood stains in it and the bed did not have clean linen on it. Also the “balcony” was a foot wide and led to the asphalt roof.

Miinukset: The bathroom was disgusting. The shower tile grout appeared to have blood in it. The bedding had stains and hair on it. The balcony was extremely disappointing as it wasn’t even wide enough to go anywhere on. The entire place looked as if it was way overdue for a renovation.

Plussat: The white man at front desk whose service is so bad, I stay in the hotel for more than 10 days, once I extend more stay but system fails to charge my card, he shows very bad attitude. I think he is a RACIST toward foreign guest!!!!! Very bad!!!! His name is called DANIEL!!!!

Miinukset: The white man at front desk whose service is so bad, I stay in the hotel for more than 10 days, once I extend more stay but system fails to charge my card, he shows very bad attitude. I think he is a RACIST toward foreign guest!!!!! Very bad!!!! His name is called DANIEL!!!!

Plussat: Nothing checking in was fine however questioning me about my guests. After they left was actually quit rude. And frankly none of their business.

Miinukset: The Corona virus hit and there was no room service. No pool no sauna. When I had a small spill in the room I went go and for paper towels to clean up the spill they gave me tissue paper. One of the front desk staff when checking out gave a bs reason and was giving an arrogant smile.

Plussat: Location, friendly shuttle service and front desk staff were helpfully, knowledgeable and friendly.

Miinukset: The bed skirts needs deep cleaning. Housekeeping staff didn't replace coffee and creamers or discard the used coffee pods.

Plussat: Good location. Value for money. Friendly helpful staff

Miinukset: No concerns or complaints

Plussat: The staff were friendly.

Miinukset: View from room.

Plussat: The location is great. Restaurant has a great view. Rooms are nice and the pool is good for doing lengths. WE enjoyed our stay.

Miinukset: Restaurant is a little pricey and they charge for parking which I didn't know until check out but they waved the fee. Which I appreciated.

Plussat: Very beautiful hotel. Room was very spacious and gorgeous, and small kitchenette was still very useful with full set of plates, glasses, and utensils. Their ocean-front mineral pools are simply great with its view. We didn't have a chance to take any massage service this time, but their Spa facility was nice and beautiful as well. We also enjoyed the food and drinks a lot at their pub. Definitely recommended for nice relaxing stays in more adult/mature atmosphere.

Miinukset: At Mineral pools, the large pool could be warmer in winter season as it gets freezing to get out of the pool... In the meantime, hot tubs were nice and hot, but due to their small sizes, they can instantly get occupied with group of people, which makes other guests hesitant to join and stay in the less-warm pool for a long time. Also it'd be nice if how-to-order drinks at the pool was informed more clearly. When we saw other guests enjoying their drinks, we really wanted to order some for ourselves as well. But we didn't know how, so we just waited for the server to come to the pool. Finally in the morning of the last day, we found out there was a inter-phone with drink/food menu located near the gate, which was too late for us :( For the nature of the hotel's very adult/mature atmosphere, I personally felt it'd be kinda nice to actually make it Adult Only. Of course it's also nice to see cute little children enjoying their stays as well, but when I see them jumping into the pool (right in front of No Diving signs, and parents never stop them) or hear them screaming (calling mom), it's a lil turn-down for us. But it's very personal preference, so we do respect hotel's policy. Otherwise, we loved the hotel and definitely come back for next time!

Plussat: Great atmosphere! Well taken care of.

Miinukset: Nothing

Miinukset: One of the nicest hotels in Victoria; smaller and quieter than the Empress and not quite as expensive. Of course it is some distance from downtown.

Plussat: Our room had an ocean view, the bed was king sized and comfortable. The bathroom was nicely appointed. Our meals there were very good! They made accommodations for me being celiac and the food was delicious!

Miinukset: It was all very nice!

Plussat: Erittäin hyvätasoinen hotelli, hyvä ja ystävällinen palvelu, isot huoneet, tasoon nähden kohtuuhintainen, hyvä kohtuuhintainen ruoka, mukaan lukien aamiainen, ilmainen pysäköinti hotellin alla olevassa pysäköintihallissa, lämmitetty allas porealtaineen, miellyttävä lasiseinäinen allasalue, jossa hienot näkymät lahdelle (valaitakin näkyi), mutta tuulelta suojassa.

Miinukset: En keksi mitään, mikä olisi voinut olla paremmin.

Plussat: The hotel is located right on the water, in a tranquil and quiet part of Oak Bay. Right upon checking in, I recognized that the level of service that we would experience at this establishment would be different from other facilities we stayed at in the past. The concierge, front desk staff and "The Snug" staff were superb (I would comment on others, but these were the only one we had direct interaction with). The hotel is located within a nice gentle 20 minutes stroll to Oak Bay village, and as long as Victoria's weather cooperates, it is an easy walk. I would definitely recommend a stay here to family and friends. It is an experience worth at least once, even if it's only to escape one's busy life.

Miinukset: I had called the spa in advance to inquire about their availability, which there was none for the day we had in mind. To our surprise, after checking in, there were two spots available in the afternoon (great). Based on the level of service and attention to details provided at the hotel, I would have expected this to extend to the spa. Unfortunately, the spa did not meet my expectations. The deep tissue massage, although relaxing, was "ok". Some of the facilities, e.g. the eucalyptus steam room were not available (something we were looking forward to). I understand that this is their slow time of year, but maybe the spa staff should put this on their website so that guests don't set unrealistic expectations of the services available.

Plussat: Good food. Nice rooms.

Miinukset: Pricey.

Plussat: Friendly Staff, clean rooms, great location

Plussat: Nothing to not like at this hotel. Amazing staff and the pet services and amenities where fantastic

Miinukset: Wish they had larger slippers

Plussat: Room was beautiful, slept in the most comfortable bed!

Plussat: The location is amazing - the staff are awesome. There really isn't anything bad to say about this hotel!

Miinukset: Can't say anything bad about this hotel.

Plussat: The bathroom in our suite was spacious and very clean and the bed was super comfy!

Miinukset: The pillows were too high/filled for my neck

Plussat: Right on the Ocean, walking distance to Tourist attractions and restaurants, no need to drive at all

Plussat: Only downside was broken curtains so hard to keep apt dark

Plussat: Great location.

Miinukset: Limited menu in restaurant.great

Plussat: Amazing view from the room

Miinukset: Construction is going on and was happening right outside our window but wasn't overly noisy. On our way to check out, further back inside the Laurel Wing there was some much louder construction going on which would've been unbearable $17 for parking when there's a $8 Robbins parking lot right there was a little steep

Plussat: The location is amazing and the building is beautiful.

Miinukset: I was mislead about what my room would be like  the pictures were completely different from our room.

Plussat: The level of service offered here is fantastic. The staff are very friendly and respond to every request quickly. The food in their restaurant is unbelievable. The view of the bay/harbour is incredible. It’s well within walking distance of Victoria’s downtown but it’s tucked away from it, making it the perfect location. The bed is also very comfortable. It’s my girlfriend and I’s favourite hotel. I can’t imagine staying in Victoria and staying anywhere else.

Plussat: The view from our room was amazing, right on the water. The location was perfect. Close enough to walk to most locations in either direction. The shower pressure was amazing as well.

Miinukset: It would have been nice to have a hot tub. And they have a beautiful area that would be perfect for that. Also the pool was lacking. With how amazing the hotel is, and with the location being right on the water they could have an amazing pool area.

Plussat: This hotel was great. The room was beautiful and the staff couldn't of been nicer.

Miinukset: No

Plussat: walking distance to everything, sit down breakfast was fantastic, pool

Miinukset: Valet took forever

Plussat: Great location downtown!! Bed was super comfortable too

Plussat: Great location, good breakfast and dinner in the restaurant.

Plussat: Location

Plussat: Great location, nice facility, good breakfast

Miinukset: Lack of parking - I got a ticket for street parking in front

Plussat: Beautiful and clean, walking distance to many local attractions, and dining.

Miinukset: We purchased the breakfast upgrade package for the family (4) but were informed this didn’t cover our 14 year old daughter because she was over the age of 12 and didn’t count as a child. If I would’ve know this we probably wouldn’t have purchased the upgrade since it was limited to 2 options for breakfast.

Plussat: Customer Service was spectacular. Everyone from the front desk to the door man were wonderful.

Miinukset: The pillows are all really soft so your head sinks instead of them being supportive to your neck.

Plussat: Everything

Plussat: The location and corner room with lots windows And king size bed

Miinukset: No hot water and not sure how clean the bathroom was. There was a hair pin on the floor which means the floor was not washed before she came and when they came in and cleaned for us the hair pin was still there. I through it in the garbage.

Plussat: I have been to this hotel in the past, and I know that there have been very good renovations at the lobby area.

Miinukset: The elevators need to be renewed for sure.

Plussat: I loved the decor in our room. The bathroom and bathtub was amazing

Plussat: Service staff was very friendly and excellent. The provided breakfast buffet far exceeded our expectations with the world's best omelets.

Miinukset: nothing

Miinukset: Charged me without any reason for deep cleaning of carpet

Plussat: Friendly staff. Clean room. Nice view.

Miinukset: The desk was laughably small to use for working or eating.

Plussat: Pet friendly

Miinukset: The 10th floor had a terrible odour Valet parking doesn’t necessarily mean secure. Our SUV was put in the upper lot the second night with no security. Our view was a closed Milo Restaurant. Rooms need mugs for coffee or tea in the room and glasses for the bathroom

Plussat: I love that they give you a care package of bottled water and a warm cookie They would stack toiletries every day

Plussat: Location and cleanliness

Miinukset: No

Plussat: Great location. Great view.

Miinukset: Everything was excellent.

Plussat: Location.. walking distance to downtown. Clean rooms and very friendly staff

Miinukset: No

Plussat: great selection of breakfast buffet, staff were excellent

Miinukset: i rented room with fridge because i required a fridge, when we arrived there was a subway sandwich in the fridge, i called down to the desk, they provided complimentary breakfast vouchers which was wonderful and agreed to have the fridge cleaned the next morning. when we arrived back that evening the subway sandwich was still there. needless to say i did not want cleaning people interrupting my stay so i just didn't use the fridge. I was disgusted in the inability of the staff to double check that this was taken care of. Choose to pay my bill and not return. I go to Victoria with work and leisure about once every 3 months and really like to be around the location of the Double Tree.

Plussat: Location to downtown and the harbor. Other guests had breakfast included. I did not!

Miinukset: Paid $--- for 2 nights single occupancy. I did not realize taxes would be $99 for 2 nights or that it was Canadian funds. I was checked into a 1st floor room overlooking a cement parking lot & had to ask to be moved higher. Fridge was warm. No breakfa

Plussat: Great view! Bed super comfy with nice linens. Check in staff (the Kiwi) was awesome.

Miinukset: Bathroom very small but shower nice. Towels not very soft-kind of stiff/scratchy feeling and only 2 available (I usually use 2 myself as I have long hair).

Plussat: The staff.Helpful Good conversation.

Miinukset: No like it all.

Plussat: Laminated floors

Miinukset: The long wait time before my rooms were made ready for us. They only prepared and started to clean the rooms after I checked in. I checked in at 6PM and I thought the rooms were ready by then..

Miinukset: Pathetic room cleaning - found cigratte buds in study table

Plussat: The staff were nice. The beds were comfortable

Miinukset: There was a constant banging in the room that never went away. Kept us up most of the two nights theres

Plussat: The staff were very kind and welcoming, the room was clean and had all that was needed. Quiet & peaceful. It's a convenient location as it is close to the main city area of Victoria and restaurants, gas stations etc.

Plussat: Bed was very comfortable, overall condition of the room (furniture) was vert tired, poor condition....sheer drapes were actually hung upside down!.....no housekeeper?

Miinukset: No included food accommodations.

Plussat: Will be great to get extra pillows, doors needs to be less loud when lock it . I stay here very often and sometimes hallways get to loud at night, Front desk service really awesome and happy all time , Kathy is the best, thank you!!!9

Plussat: Renovated rooms

Miinukset: There was lots of noise- outside and also inside the floor- couple fighting down the hallway and despite me calling to let them know that an argument was going for hours 7-11pm, the guests were not asked to leave. To me that tells me the customers don’t come first.

Plussat: Room and bed was clean. Good utilities and nice staff.

Miinukset: Elevator broke

Plussat: Nothing.

Miinukset: Unclean, smelly, AC was not working. I had to leave Early, my remaining day of expenses were not refunded.

Plussat: Decent location, clean and tidy, great interactions with staff.

Miinukset: Thin walls, heat in room didn't work, door key took four rounds of reprogramming with front desk staff to get working. Found a broken crackpipe on the ground next to my car in the morning.

Plussat: I didn't have breakfast but, given the rates you charge, I was disappointed that breakfast wasn't included. In the industry, this is unusual Was was really good was that my requests were handled immediately.

Miinukset: Given the rates you charge, I was disappointed that breakfast wasn't included. In the industry, this is unusual

Plussat: Proximity to harbor

Miinukset: Maid service - failed to replace washcloths and all pillows on bed

Plussat: Vista 18 closed and dinner menu disappointing at Clive’s. Breakfast there was excellent though

Miinukset: Clive’s was cold if seated near the door because lobby door often open

Plussat: Nice enterance, welcoming staff. Very clean public areas, room was clean, swimming pool area and whirlpool were clean and well taken care of. Liked the restaurant and lounge areas with good food. Within walking distance to just about everything.

Plussat: A great place to hang out, have dinner, without having to leave the hotel. Place is clean, staff friendly. Great pricing for location. The jazz band during dinner was terrific. It was such a rainy day when I was there so it was nice that I could just go to the hotel restaurant. The food and drinks were fabulous! Right behind the Empress hotel and near shops.

Plussat: The staff were very friendly and helpful navigating is through the city. The breakfast area was lovely with panoramic views on the 18th floor. The pool and hot tub were clean. And the gym had a great selection of equipment.

Plussat: This is a well located well appointed hotel. Rooms slightly dated, but comfortable and clean. You will be centrally located to everything you want to do in Victoria.

Plussat: Beautiful hotel. Awesome location,close to everything!

Plussat: Awesome staff and I got a free upgrade. Even helped with problem with car

Plussat: We loved this location and staff... Room was nice and comfortable with great city view.

Plussat: Very clean and really close to everything !!!

Miinukset: Bed made too much noise , not comfortable

Plussat: Good Location with Friendly Staff

Miinukset: Fitness room was too small and lacking quality and variety, Room was hot with noisy air conditioner. Conversations in hall seemed like they were always right outside door

Plussat: Good accommodation at a reasonable price. The kitchenette and fridge would allow for cooking a nice breakfast or light dinner.

Miinukset: No!

Plussat: we situated for my business

Miinukset: no lotion in bathroom

Plussat: Good Wi-Fi, clean and spacious room, clean beds and washroom, clean kitchen utensils.

Miinukset: Everything is good, no complaints.

Plussat: The bed was very comfortable and soft to sleep on. When we asked for towels they came back with towels and toilet paper.

Miinukset: We were on the second floor and we were trying to but a baby to bed and they we’re doing some sort of renovation and we couldn’t put the baby to bed. But after we called the front desk about the noise up stairs they made it stop which was nice. The bathroom door was very noisy and we woke the baby up sometimes. It smelled like fresh paint in the closet which was very strong.

Plussat: Low cost, complementary parking

Miinukset: Sheets on bed tucked so far under the foot of the bed that they were too short to comfortably sleep in the bed. Also maintenance marginal. My room had a hole in the wall from the main entryway door handle.

Miinukset: Body wash and water bottle if you could add, that would be awesome

Plussat: Friendly front-desk staff (somewhat overworked, but still friendly and smiling!)

Miinukset: Parking arrangements were understandable but not ideal because of the other businesses in the building.

Plussat: Excellent hotel situated close to all amenities. Very friendly staff and the rooms are very clean and well looked after!

Plussat: Clean, helpful staff, quick service. I also like the fact that there were already kitchen utensils and pots, pans and bowls provided. There was also an induction cooktop (which is amazing)! The fridge was quiet.

Miinukset: The rooms are small, and there was no face towel provided. There was also no cream packets with the coffee, only powder with hydrogenated oils in them.

Miinukset: The room was not clean and the bed was like a rock.

Plussat: The check in reception was fantastic! Very helpful and informative.

Miinukset: everything was great.

Miinukset: The hotel is clean and nice. The staff looks polite, however I didn’t feel welcome there. During the COVID-19 the staff cared more how not to get infected, he used hand sanitize every time after touching my documents... On my request to return my Drive ID before he will start explaining about my room, I got “Listen ... “

Plussat: Cleanliness and location

Plussat: Location, rooms, service.

Miinukset: Nope

Plussat: Design and friendly staff

Miinukset: missed a hot sauna due to the cold and rainy weather:-)

Plussat: We had an absolutely amazing visit. We went for a get away and stayed 5 nights. The staff was friendly, happy and quick. When we needed something brought up It happened immediately. The turn down service was special and the fireplace was cozy. Even the coffee was good which is rare I hotels. The reataurant downstairs was the most delicious restaurant around. (And we ate all over) We also had massages with the spa downstairs and it was very luxurious and special. We will be staying here again of we ever come back to Victoria. Probably one of the best if not THE best stay I've had.

Miinukset: Nothing. I have no complaints at all, we loved every second of it.

Plussat: Rooms are nice, modern. Beds/bedding comfy. Big bathroom, tub. Front desk really helpful. I didn't hear noise from other guests, but it was mid-week, so that might be a factor. Turn down service.

Miinukset: Continental breakfast wasn't included.

Plussat: Staff was very friendly

Miinukset: Some pastries in the morning would be a nice touch

Plussat: Beautiful, comfortable rooms. Loved the fireplace in room and the dyson hairdryer especially! Also the little extras: nice toiletries etc. Very centrally locates, helpful staff.

Miinukset: There is some major building work going on nearby and our sleep was quite heavily disturbed by a very loud generator that appeared to be on all night. When we told hotel staff the next day they says they’d follow up but didn’t seem overly concerned. My advice would be to avoid harbour view rooms for the near future!

Plussat: Had room service for dinner. Was not great but they did comp it which I appreciated.

Miinukset: Disappointed with the construction view

Plussat: Great location and close to restaurants and Capital parliament buildings. Great friendly staff and in hotel restaurant. Try the local made Gin and Vodka. Outstanding.

Plussat: Perfect place in Victoria

Plussat: The location

Miinukset: No free breakfast

Plussat: Staff was responsive and helpful. Room was modern and attractive

Miinukset: "MUSIC" from the night club in the basement made it difficult to sleep. Loud thumping base noise woke me up.

Plussat: The parking was cheap, safe, and included valet service. After expensive parking with a break in across the way in Vancouver this scenario was a dream. Staff helped us find dining and activities. I would definitely stay here again.

Miinukset: I did not encounter a single problem!

Plussat: Very courteous staff like Shiva and Eunice .Good knowledge of site attractions especially important to first time visitors like us.Room is clean and if any defect was repaired with fast response.

Miinukset: Courtesy upon arrival and we feel welcome

Plussat: Friendly staff, free upgrade on the day of, convenient Downtown location

Miinukset: Door bolt from the inside didn't work, decor and carpet outdated, issues at check out with charging the correct credit card was just an annoyance

Plussat: Friendly staff

Plussat: We truly enjoyed the 5 days in Victoria, lovely city. Our experience at Best Western Plus Carlton Plaza was very positive, especially the Front Desk Staff. They were very helpful and friendly.

Miinukset: NO

Plussat: Great staff and good location

Miinukset: Bathroom fixtures were in poor repair

Plussat: Its location and relative affordability. And really good staff service.

Miinukset: No breakfast available:)

Plussat: Newly renovated - large rooms

Plussat: Excellent location downtown. We were able to walk everywhere.

Miinukset: It was a modest room for the price and they charged an extra $25 for valet parking. There was no option to park your vehicle independently.

Plussat: bed comfy.

Miinukset: didn't know we had to call for a pet friendly room.

Plussat: Reasonable cost for hosting our dog, too. Great location within Victoria - close to downtown (free shuttle) and other areas of interest. Enjoyed the amenities (pool, slide, ping pong table) more than expected. Happy staff.

Miinukset: Cozy/small room for two. Older building meant traffic and construction noise clearly heard.

Plussat: One of the best hotels I have stayed at

Miinukset: Nothing it was great.

Plussat: Was an amazing experience. Best staff and so cool.

Plussat: Comfy bed

Miinukset: No in room coffee maker

Plussat: Hôtel qui sort de l'ordinaire avec ses décors.

Miinukset: La chambre est un peu petite.

Plussat: Welcoming staff; clean facilities; very quiet. Staff provided an extension cord for us.

Miinukset: Curtains on small window above closet let in too much light at night. Had to stuff a couple of pillows up there to block out the light.

Plussat: The cool 70's vibe....

Miinukset: A little out of the way...Too much traffic nearby..

Plussat: Very little

Miinukset: I'm glad we weren't booked there a few days earlier when it was 30 degrees and there was no air conditioning and you couldn't leave the window open because of the construction across the road.

Plussat: Had a 60's retrofit theme

Miinukset: Was a little pricy for what you got.

Plussat: The staff are nice and certainly are helpful and professional.

Miinukset: There's a lot of hype but it's basically a motel with pretty colors and typewriters.

Plussat: coffee free,and freshly brewed 24 hours per day

Miinukset: traffic noise, but not surprising because of location

Plussat: Value

Miinukset: Noise during the night kept me awake

Plussat: The location was great as were the staff.

Miinukset: The beds were a little too hard and the building was showing signs of wear.

Plussat: I booked their cheapest room, which is a quirky two-floor Suite with kitchen, sitting room, and a loft bedroom with a single bed and a set of bunk beds. Because they weren’t full, they “upgraded” me to a regular double, but I insisted on the original, just for the novelty.

Miinukset: The room was cold, but it heated up pretty fast.

Plussat: The layout of the room was unique and made it feel more spacious. The things offered from big to small is very thoughtful and considerate, such as a reusable bottle/container you can use during your stay, EVERY kitchen appliance you can ever imagine needing, free shuttle around town at certain times in the morning, and a complimentary umbrella to borrow if it rains. Location is not too far off from downtown and a nice leisurely walk to get to the scene of Victoria. Would definitely stay here again.

Plussat: The desk staff were friendly and knowledgable. Louise provided great tips for spending a few hours around the hotel.

Miinukset: The breakfast staff were not very welcoming. They could smile more.

Plussat: STAFF was VERY helpful and worked hard to make sure we were happy and comfortable. Breakfast was great!

Miinukset: Stairs were a problem for me. We were directed to the back of building to get access. That was A. LOT OF walking with my cane and sore leg and knee. Then to leave we went thru the dining room, since I didn’t want to walk around the block. More stairs, so not easily accessable. The room did have shower and wall handles, which was great.

Plussat: The staff was wonderful and the room was comfortable and very clean!

Plussat: Comfy bed, great location

Miinukset: Small, average room for price. No hot tub, pool, breakfast, coffee etc. Not sound proof at all. Wasn’t able to check out late.

Plussat: Nice hotel in a perfect location for sightseeing in Victoria. Easy walking distance to harbour and fishermens warf. Clean comfortable rooms.

Miinukset: Parking was 12$ per day.

Plussat: First impression and location. In it's heyday, this must have been quite the place.

Miinukset: If you look past the fascia (which is lovely), you can hear the exhausted sigh of the property just clamoring to hold on one more year. Scarcity - that's the sound. The sign in the shower is reflective, breakfast not included, rancid oil in cooking, etc.

Miinukset: I would have preferred parking to be included in the price.

Plussat: we had room 204, that fortunately had a balcony, that was appreciated as we noticed that ws not the case for the majority of rooms. we did not have breakfast at the hotel.

Miinukset: there was nothing negative about our stay.