Victoria hotellit lähellä Bastion Square

Plussat: Cleanliness and location

Plussat: Location, rooms, service.

Miinukset: Nope

Plussat: The view from the top floor room was amazing!! Staff was great as well.

Miinukset: Nope

Plussat: We had an absolutely amazing visit. We went for a get away and stayed 5 nights. The staff was friendly, happy and quick. When we needed something brought up It happened immediately. The turn down service was special and the fireplace was cozy. Even the coffee was good which is rare I hotels. The reataurant downstairs was the most delicious restaurant around. (And we ate all over) We also had massages with the spa downstairs and it was very luxurious and special. We will be staying here again of we ever come back to Victoria. Probably one of the best if not THE best stay I've had.

Miinukset: Nothing. I have no complaints at all, we loved every second of it.

Plussat: Rooms are nice, modern. Beds/bedding comfy. Big bathroom, tub. Front desk really helpful. I didn't hear noise from other guests, but it was mid-week, so that might be a factor. Turn down service.

Miinukset: Continental breakfast wasn't included.

Plussat: This is a very clean establishment . The staff that does the cleaning and turndown service are phenomenal the guys at the front door are fabulous the restaurant attached to them is awesome and I would say 80% of the front desk is phenomenal it is unfortunate that there is a slight or couple bad apples if you run into them they will change your opinion of your stay drastically but if you don't run into them you're going to have an awesome stay good luck

Miinukset: Our Biggest complaint that changed my opinion of this facility is how we were treated for the fact we booked through a third party as they said booking.com when we first arrived there was a little bit of confusion but everything was straightened out and I thought maybe I was overreacting from what I thought the comments were in regards to booking through booking.com . But this morning around 11 a.m. Sunday December 15th 2019 there was a huge difference on how we were treated compared to other guess the male individual who should know better he seemed like he was a more mature staff member who's been there for a while or at least in the industry of the service and hospitality . Make comments because I used booking.com I would receive my billing through the mail but it said it in such a way I felt belittled he had no time for me it was a strain to try to get a cab ordered for us to leave then he questioned my wife and I in a matter where we felt we were being interrogated on the use of the mini bar after spending the weekend there where we spent in the thousands on the hotel room and eating and with the amount of travelling that we do and at the level of service we should have received at this hotel we're very disappointed .

Plussat: Everything about the hotel is great - its location, room, amenities, staff, etc. We had a great vacation and part of the reason is this hotel. Thank you.

Miinukset: None.

Plussat: Beautiful, comfortable rooms. Loved the fireplace in room and the dyson hairdryer especially! Also the little extras: nice toiletries etc. Very centrally locates, helpful staff.

Miinukset: There is some major building work going on nearby and our sleep was quite heavily disturbed by a very loud generator that appeared to be on all night. When we told hotel staff the next day they says they’d follow up but didn’t seem overly concerned. My advice would be to avoid harbour view rooms for the near future!

Plussat: Great location and close to restaurants and Capital parliament buildings. Great friendly staff and in hotel restaurant. Try the local made Gin and Vodka. Outstanding.

Miinukset: It’s a great old building and staffed with excellent people. At triple the cost of most hotels are we getting triple the returns on our money? Hard to answer.

Plussat: Lovely decor and service. Nice central location.

Plussat: The staff was extremely friendly and helpful! The hotel is in the heart of downtown Victoria so we were able to walk almost everywhere.

Miinukset: We got a knock on our door after 9pm for turn down service which normally wouldn't be a problem but our children were sleeping at the time.

Plussat: The location is outstanding and the public areas are magnificent.

Miinukset: The bed was uncomfortable, the robe in the room was stained, a bottle of conditioner was left in place of body lotion and there was mold in the shower. The walls between the rooms are so thin I wanted to take cough drops to the man in the next room.

Plussat: The staff was amazing, so friendly and helpful. The high tea was a high as was meeting Winston, the lab greeting us. The scavenger hunt was fun, as well as the special cookies and milk and the stuffed Winston. We had a very memorable trip.

Miinukset: Nothing

Plussat: The location was perfect. Off the sea plane and a stroll over and so close to the main shopping district.

Miinukset: We came from the Fairmont Banff Springs expecting the same as we received there. The ambiance of the hotel has gone. The Bengal room is only used for private functions. The ivy stripped off the front of the building. The iconic trees out the front chopped down. Thick Dust on the lights in the bathroom. Staff not as helpful and friendly as the Banff Springs. A “dressed to Empress” cocktail at Fairmont Banff Springs was $13. Here at the Empress $29. How? Overpriced to the max. Two half glasses of cider were $9. We came for the grandeur of the Empress but it’s gone. We knew we would have to pay for it but when it’s not here and your still paying, no, not again. Location brilliant. Can’t fault that. Such a shame as we were so excited to get here.

Plussat: I rarely get to stay in high end hotels like this. My experience was awesome.

Miinukset: Merely the layout of the room itself. Also, no bathroom in the lobby.

Plussat: We spent Christmas there and they provided us with a stocking on our door for Christmas Day. The staff was extremely helpful at every opportunity, and very responsive to our needs.

Miinukset: My only smallest complaint would be the expense. The hotel is very expensive, but the service largely drives that expense and it really made for a wonderful experience for me and my wife.

Plussat: Staff was very accommodating for any requests.

Plussat: The staff at the Empress made my bride and I's honeymoon even more special. Upon checking in, we received a complimentary room upgrade to a room with a better view of Victoria's harbor, as well as complimentary cocktails in the Q Bar.

Plussat: This hotel is old-school classy, spectacular from start to finish and the staff could not of been nicer or more helpful

Plussat: Everything!

Miinukset: The bathrooms are very small.

Miinukset: Charged me without any reason for deep cleaning of carpet

Plussat: Close to downtown. Large rooms with stand up showers.

Miinukset: We did have dirty towels in our room. Only valet parking.

Plussat: Beautiful view of parliament building lights from our room.

Plussat: Friendly staff. Clean room. Nice view.

Miinukset: The desk was laughably small to use for working or eating.

Plussat: Location to downtown Victoria. Staff were super friendly and helpful.

Miinukset: No

Plussat: We liked the lovely rooms , elegant bathroom. and floor to ceiling window. Ann Chase

Plussat: Location and cleanliness

Plussat: Location and cleanliness

Miinukset: No

Miinukset: I found Small broken gall peaces on the floor.. cleaning was very poor

Plussat: Great location. Great view.

Miinukset: Everything was excellent.

Plussat: Location.. walking distance to downtown. Clean rooms and very friendly staff

Miinukset: No

Plussat: Location to downtown and the harbor. Other guests had breakfast included. I did not!

Miinukset: Paid $--- for 2 nights single occupancy. I did not realize taxes would be $99 for 2 nights or that it was Canadian funds. I was checked into a 1st floor room overlooking a cement parking lot & had to ask to be moved higher. Fridge was warm. No breakfa

Plussat: Margo resolved all of our travel issues on line in minutes.

Plussat: Location was great.

Miinukset: There were no problems

Plussat: Large suite, very comfortable and quiet. Bed was comfortable. Lots of storage space. Very clean. Nice extras like umbrellas and robes. location was perfect. Walking distance to all the attractions.

Miinukset: Not enough utensils in the kitchen. Needed serving spoon, ladle, scissors, tongs... Baking sheet, large cooking pot. Paid parking.

Plussat: The location...the games and pool...good value for money

Miinukset: Paying $15.00 parking

Plussat: I really like the feel, the staff were wonderful the room was very nice, the bed and tv a little small, but love the place and would go back again.

Plussat: Location

Miinukset: No room service from restaurant

Plussat: Our stay at the Royal Scot was a delight, characterized by friendly, informed staff; completely furnished and furbished suites; and a spotless facility. The owners provide a number of "extras", including a games room, a billiards room, a large swimming pool, even complimentary 'on-demand' shuttle service within ten blocks of the hotel. You could not ask for a better location - you can walk anywhere in the downtown area.

Plussat: Great location close to down town Victoria.

Plussat: This is a very clean, well-kept hotel. Our single queen room was comfortable and pretty spacious, offering all the day-to-day conveniences (coffees, cookies, wine glasses, safe, etc.). The staff was very cordial in general.

Plussat: The breakfast was excellent. Christmas dinner was wonderful; no leftovers. Having a one-bedroom suite is perfect when staying for more than one night. Having a small full kitchen was extremely convenient.

Miinukset: Would have been nice to have lower priced parking, maybe even free. Otherwise everything was great.

Plussat: Excellent proximity to legislature, museum and harbour. Dining room food and service was very good.

Miinukset: Bedding cover is inadequate. Few electrical outlets so difficult to charge electronic devices. Room has a very stale odour.

Plussat: Room number 200 was amazing. Kitchen Bedroom (California King) Dining Room Living Room. Very Clean

Miinukset: Nope

Plussat: Great pool & location.

Miinukset: Kind of old and in need of renovations

Plussat: The view and all facilities within the room made for a great stay. The bed was very comfortable. Check-in and check out was smooth and pleasant. Enjoyed the heated pool.

Plussat: Didn't try food there. Bed is soft and comfortable

Miinukset: Room window could be larger. But the view is amazing.

Plussat: Excellent view food and staff both breakfast and dinner. Your team works well together

Miinukset: Beds to soft. Not keen on the fancy toilets

Plussat: Location, friendly shuttle service and front desk staff were helpfully, knowledgeable and friendly.

Miinukset: The bed skirts needs deep cleaning. Housekeeping staff didn't replace coffee and creamers or discard the used coffee pods.

Plussat: The place was fine - there were other guests who were inconsiderate and the hotel did not handle it well.

Miinukset: Couple in the room next door making excessive noise all night and was not resolved by staff.

Miinukset: We actually stayed for 2 nights. Request made to Coast to change our dates but they declined. Will be more careful when booking that change is allowed. Coast is not flexible in bookings.

Plussat: Windows open for fresh air. Spacious room with couch. Full shower head for maximum water pressure. Balcony.

Plussat: I love the location and have stayed many times over the years.

Miinukset: The Blue Crab restaurant used to be exceptional. I was quite disappointed this time, first by the waiter who greeted us with less than enthusiasm and said the seating was in the bar area. It was not late, or close to the kitchen closing so this was puzzling but okay. The quality of the food has really gone down and the service seemed lackadaisical. The lobster had an overwhelming sauce on it that hid the delicate flavour of the lobster, and was not a good match in any case. The appetizer I had came with a huge plate of chips and a very mediocre crab dip, that again was overpowered by other flavours. Our bathroom in our room had some long black hairs on the floor, not okay at all. The woman at reception said she would remove parking from my bill because of this. I appreciate that very much. I did not receive a copy of the bill however, or even an offer to get it by email. I didn't realize this until I got home. There has been no follow up, so I hope the bill on my Mastercard reflects the parking fee removal.

Plussat: The staff were friendly.

Miinukset: View from room.

Plussat: All staff were friendly and attentive. Special mention to Chris of housekeeping and Darlene in the dining room.

Plussat: The location is great. Restaurant has a great view. Rooms are nice and the pool is good for doing lengths. WE enjoyed our stay.

Miinukset: Restaurant is a little pricey and they charge for parking which I didn't know until check out but they waved the fee. Which I appreciated.