Flight to Frankfurt was delayed,not enough time between the - flights- missed the Flight to Hannover Not happy !!
Nothing to complain about short flight. I am glad that it was on time. But it took about 45 minutes to get the checked luggage at YYZ.
Did not board by zones. Over head bins were not crowded. Babies were quiet.
They charge for everything. The checked luggage you pay extra for but they dont even allow a ton of weight so you have to buy even more. Many overseas flights allows up to two bags. The food was horrible! For breakfast we got a cold croissant and yogurt. The last flight I took we got a hot breakfast sandwich, which would have been much better.
The flight was delayed by 3 hours for lack of staffing, only to arrive 15 minutes after our connecting flight left
Air Canada is quite literally the WORST airline.unfortunately if you want to travel within or to to Canada you are pretty much forced to use this airline. Their flights are always delayed at least by an hour or more. In the last 5 years, I’ve probably had 2 successful flights. Other than that they lose your bag or delay your flights every single time. This last flight I booked was delayed TWO hours due to operational reasons, which can consist from many things. I do want to be safe but every single time this happens and idk what this is saying about their planes. Air Canada rouge planes are old. The seats are falling apart and are so close together that even I as someone who stands at 4’10 feels squished. and they can’t even upgrade their planes to have in flight entertainment in their seats. They do offer it if you have a phone or laptop to use. They don’t offer even a pretzel. Please if you can avoid air Canada I highly suggest you do so. It pains me every time that I have to give so much money to this airline because it is so hard to find other flights.
Ground crew was not assigned till 30 minutes after we boarded.
Plussat: "Everything was fine."
Miinukset: "No issues."
Miinukset: "The vegetarian meals, they were not enjoyable, we actually couldn’t eat them. I wish we had not gotten vegetarian meals as the regular breakfast was a choice between pancakes or omelet with fresh fruit, which where both vegetarian. They need to make a difference between vegetarian and vegan."
Plussat: "Kind, friendly staff, boarded on time"
Miinukset: "Rude staff , flight was delayed, child sitting next to me kept kicking me and his mother wouldn't say anything to him staff also didn't do anything."
Plussat: "Nice staff"
Miinukset: "Uncomfortable chairs"
Plussat: "Ease of service and efficiency."
Miinukset: "smaller aircraft with very limited overhead bag storage. Constantly have to announce volunteers for bag check in. Happen both ways. Atl to Toronto and Toronto to Atl."
Miinukset: "Gluten free food was mediocre. Worst on any airline. Crew was not attentive and anybrequest felt like an imposition."
Plussat: "Plane was nice Crew was great"
Miinukset: "Filthy No entertainment Had to pay for beer and wine"
Miinukset: "Lost luggage"
Miinukset: "Flight was delayed one hour ."
Plussat: "My taxi driver comments that " Air Canada is terrible; I'm sorry you fly them!""
Miinukset: "Nobody ever around to help you; your anxiety is through the roof just trying to get help or any glimmer of kindness! And forget the bastards refunding you!"
Miinukset: "There was no wifi available on the flight from Montreal to Vancouver."
Miinukset: "Avions neuf et confortable (787). Plusieurs membres de personnel de cabine sont des membres sindiqués en fin de carrière. Oublie des services affable! Le strict minimum est offert par de vielle dames pas heureuses de leurs travail."
Miinukset: "Ei mahdollista edes ostaa internettiä 6h mannertensisäisellä lennolla"
Plussat: "It was such a nice normal flight compared to the other flights on this trip."
Miinukset: "Still too much carry on to deal with before take off."
Plussat: "Entertainment was good"
Miinukset: "If you're about to serve continental breakfast it doesn't mean that one little sweet pastry is doing that. Not good!"
Plussat: "Entertainment application was good"
Miinukset: "No meals at all"
Plussat: "Flight attendants were attentive and professional. Comfortable flight, given it was 10+ hours long."
Miinukset: "I have never flown an airline that served dinners without offering a vegetarian (typically pasta) option as a standard meal. Had no idea that I would need to request this, so I did not have dinner on the flight, as the meals were either chicken or beef. At this point in the 21st century, a meatless diet is a widespread life choice, for either ethical or health reasons. I would really like to see a pasta option as a default. Thanks for taking feedback."
Plussat: "Flight from STL to YYZ was unremarkable, which isn't a bad thing when it comes to air transportation. Bit of a delay leaving, waiting for de-icing trucks to show up and do their work, but I'm not sure that's Air Canada's fault."
Miinukset: "Flight was delayed."
Plussat: "Nicely managed and well served."
Miinukset: "None. The food and entertainment were rated 3 stars as there wasn't any for this flight."
Plussat: "Great service and attention"
Plussat: "We checked in online and were able to very quickly and efficiently check our bags and board."
Miinukset: "We did not have in flight entertainment. We had to pay $10 to rent an iPad."
Plussat: "Traveling back to the US have Global Emtey or Nexus Like the free movies watched half of movie on the way to acanandr and half on the way back. Thank you"
Miinukset: "Last time I traveled to Canada I probably used a passport. BUT I never knew that I needed it I thought u could travel with my drivers lisence. Remind travelers to take their passport"
Miinukset: "My flight was changed to be 15 minutes earlier a week before I was to leave. Then cancelled the day before I was to leave and I was rebooked onto another one 2 1/2 hours later. I was so looking forward to that 787 flight. Ended up on an A320. I had to have a mad scramble to change my seat assignment as them moved me to a middle seat. I need an aisle seat because of a handicap so I got that changed just in time. Then When I got my boarding pass printed I got a gate number. Which got changed between the printing of the boarding pass and the walk to the gate. The flight was fine. Just getting to the flight was an adventure. Then I forgot my neck pillow."
Plussat: "Easy boarding process, nice crew members, food is great"
Miinukset: "Delayed flight"
Plussat: "Aircraft was very comfortable and up to date"
Miinukset: "Both dinner and breakfast were so bad as to be a joke. Tasteless chicken on pasta with a miserable little salad for dinner. Breakfast far worse, the 'continental breakfast' being a slice of banana loaf or something similar in plastic film and a pathetically small yoghurt. Crew didn't even serve pour row coffee or tea, totally overlooked us. My next flight was with SAA to Johannesburg - infinitely better food and attitude. Not that I expect this eeview to make any imnpression on Air Canada. THey are beyond help and frankly I don't care as I won't fly with them again."
Miinukset: "The flight was delayed by 2 hours. After boarding, we were stationary for another hour before take off. I was seated next to a couple with 2 children, and could hardly get any sleep. The only reason i took this flight was the arrival time. I am a physician and was sleep deprived at work the next day. Very disappointed!"
Miinukset: "This plane doesn't have comfort absolutely. I'm a tall man and all three hours of flight I was sitting with open legs Entertainment? You will not have it if your phone wasn't charged. You have to use own phone for watching movies or rent aircanada's tablet"
Plussat: "at least a packet of crisps with your drinks of juice and water"
Miinukset: "no movies and music-earphones"
Plussat: "I was surprised at how much leg room there was. Also, there were a lot of entertainment choices for such a short flight."
Miinukset: "They didn't clearly call zones, so I wasn't sure when I could board and ended up being one of the last people to get on the plane."
Miinukset: "Customs was disorganized and we were sent to the back of the line twice. The people working there didn't know what they were doing. Then our flight was delayed 3 separate times, first 2 hours, then another hour, then another hour. The seats on the plane were made for children. Luckily it was only a 1 1/2 hour flight."
Plussat: "Nice, polite and helpful bilingual crew. Apologetically when trouble started and we had to do two unscheduled stops in Calgary. THe second crew was also very nice but not very bilingual."
Miinukset: "The fact that we were over 6 hours late, and even with my old age, I went 24 hours without sleep. I missed my ride to the apartment where I was supposed to stay and had to rent a room at an hotel nearby, adding to the costs of the flight."
Plussat: "Friendly crew Newer airplane (787) On time"
Plussat: "The fact that I could charge my i phone..."
Miinukset: "The lax attitude to service and customer satisfaction there was a problem with the entertainment system, took over an hour to get attention... But no positive resolution..."
Plussat: "Extra leg room even though I had to pay extra for it."
Miinukset: "Long wait at the Claims Dept. because my luggage was broken."
Plussat: "Air Canada front desk people were wonderful and helpful."
Plussat: "Cabin crew were pleasant and flights on time."
Miinukset: "Food awful, had to pay for food on the SFO to Toronto leg of journey. The food provided on Toronto to Glasgow journey was of poor quality and had to pay for a glass of wine, this is free when flying with BA. I did not even receive a bag of peanuts. I paid for extra leg room in an exit row thinking it was the same exit row as a BA plane.... The extra legroom I paid for was negligible, minimal difference noted."
Plussat: "The in-flight entertainment system was enjoyable, though somewhat confusing to use. The staff were pleasant and professional."