Plussat: "Crew was nice and friendly"
Miinukset: "The economy seats in an A321 are uncomfortable and there is very limited legroom."
Plussat: "Dinner was great"
Plussat: "The best"
Miinukset: "Provide earphones or headphones"
Plussat: "Crew was friendly"
Miinukset: "The boarding process was rough and haphazard"
Plussat: "Good service great aircraft"
Miinukset: "Takes along time to get off airplane with everyone getting their bags from the overhead bins"
Plussat: "Flight and crew were wonderful. Perfectly smooth landing!"
Miinukset: "I really wonder about the boarding procedure... isn't "back to front" more efficient? What is this Comfort +, Main Cabin 1, Main Cabin 2, Basic thing? Is that supposed to make you feel better because you paid for a seat selection?!"
Plussat: "all good"
Plussat: "On this short flight, the flight attendant was wonderful, accommodating special requests and being fully engaged with passengers. On time departure, early arrival, overall a nice quick flight to Duluth."
Miinukset: "CRJ200 planes are always a bit cramped, and having to gate check anything bigger than a small purse is an inconvenience. Hopefully the fleet will change over to the Embrair planes soon. Beware 'Basic' flyers (cheap tickets): you are not eligible to take an earlier flight even if available."
Miinukset: "4 hour delay"
Plussat: "individual TVs"
Miinukset: "it would be great if you could not use all those one-use plastic cups. waste is a real issue in the US and the solution is using re-usable items like washable cups. Unboarding was a nightmare and it started to get really hot waiting to get off."
Plussat: "Crew very good"
Miinukset: "Breakfast sandwich was close to tasteless; all bread, very very little filling."
Plussat: "Food was excellent. I had the pasta. Loved watching movies."
Plussat: "The crew was very friendly. Boarding was quick."
Miinukset: "Seat size in Comfort+ was still cramped. The person sitting next to me(in the middle was a fairly large (height not weight) and his arms and shoulders were pretty much flowing into my seat( I sat by the window). Leg room of course was fine. Very cold draft coming from the airplane(window?)"
Miinukset: "I was assigned a seat on the last row of the plane--these not only don't recline, but it feels as though they push you forward. Also, the engine sound was so deafening with such intense vibration that I was unable to hear the flight attendant speaking to me from 2 feet away, much less anything overh"
Plussat: "On time boarding. Good entertainment options, friendly staff"
Plussat: "Great food and bev service"
Plussat: "Very friendly crew with a clean plane!"
Plussat: "It is a busy travel day and this flight was unbelievably smooth. The entire crew was competent and friendly."
Miinukset: "Seat assignment at gate and it changed 3 times to Accommodate others."
Plussat: "The staff are great very nice pleasant"
Miinukset: "Wifi doesn't work for long time and have wait long periods to watch something. TV on head reat is nice"
Plussat: "Crew was great"
Miinukset: "Absolutely no entertainment for a flight that had way more people than my first one. Food options were horrible!"
Plussat: "I always love long international flights because of the hot towel and other fun extras you don’t usually get. The meal was excellent and there were plenty of entertainment options for everyone."
Miinukset: "We barely made it through a storm. Super scary. Even the pilot said we "barely made it" over the speaker. I would rather be hours late getting home than feel like my life was possibly gambled with. I have my pilot's license so I am not unfamiliar with having to create an alternate flight plan when inclimate weather strikes. However, this was scary. My boyfriend quietly had a panic attack while we were on board. Would not fly Delta again because of this experience."
Plussat: "Uneventful and on time"
Plussat: "Tried the free WiFi and movies"
Plussat: "Easy boarding nice clean and spacious, I am tall so it is sometimes difficult to have enough space in aricraft. Staff was very nice, polite and helpfull during the long 12h flight, very nice job indeed!"
Plussat: "Got moved to an aisle seat instead of the middle. The flight wasn’t full so the crew planned ahead and got several people in our party better seats."
Plussat: "Crew was fantastic and very helpful."
Miinukset: "Not sure who was in charge of loading the plane with food for purchase, but they forgot it all entirely. The crew was kind enough to give extra snacks. Kinda curious how you forgot to load a plane with food for purchase and how did the crew not notice in advance? I would think that is one of their checks of the cabin. Not mention who ever signed off saying they filled the plane with food for purchase lied. Very frustrating not only for the crew but for the passengers."
Plussat: "Entertainment was good and staff was pleasant"
Miinukset: "Delta assigns seats at boarding, miss when you could pick which seats you sit in. I bought my sisters ticket, hoping we would then be able to sit together but we both ended up in the middle in different rows."
Plussat: "Entertainment is so appreciated on long flights. It was quiet. Snacks done quickly. Took a long time to board, but the flight was full. We were delayed out of gate because of this. Unloading plane went fairly quick but could have been a problem for short connections. Those people should have been allowed to leave first."
Miinukset: "Seatsnare ridiculously tight for a 6ft man."
Plussat: "I missed my flight and was not able to rebook any of it, losing 600 dollars..."
Plussat: "Funny people at the gate, all was smooth and on time"
Miinukset: "It was too hot in the cabin, which is unusual (usually, I freeze)"
Miinukset: "My suitcase was ruined."
Plussat: "It was a good flight"
Miinukset: "Never made it on this flight and in the end my luggage was lost."
Miinukset: "The plane was about 10 minutes late departing (not too bad), but the Entertainment System was down for the flight, meaning that in addition to entertainment, the USB and outlet charging was not working and you couldn't see current flight status."
Plussat: "In-flight entertainment (if you brought a tablet or laptop with you), yummy gluten free pretzels, good flight attendants."
Miinukset: "A complimentary sandwich would have been nice for a 4 hour flight."
Plussat: "Had a chance to download the entertainment app during layover, so could take advantage of movies available on second flight. Crew still good; gate attendants friendly; snacks/drinks readily available."
Plussat: "The food, comfort and service of Delta One class have continued to excel. Since this was a scheduled late departure and they still offered the full menu, I chose to have only the appetizer portion. This turned out to be a fine soup, salmon salad and multiple extras. This was perfect for an 11:00 PM dinner."
Plussat: "Crew was polite"
Miinukset: "Rocky takeoff"
Plussat: "Everything was decent, good entertainment, nice crew, etc."
Miinukset: "Nothing was bad."
Plussat: "Ditto from above"
Miinukset: "Ditto from above"
Plussat: "Exit sear so plenty of room"
Miinukset: "Changed gates without notification"
Plussat: "Great crew."
Miinukset: "Very cramped seating on this plane."
Miinukset: "On landing it felt like we crashed into the runway. I think it would have been helpful to have the pilot tell us what happened."
Lentojen peruuttaminen ja siirto aiheutti ylimääräistä tressiä ja lisäsi matkakustannuksia mm. Ylimääräisten hotellikulujen muodossa. Momondon käyttämä Tripmonster on nimensä mukainen hirviösysteemi, jonka tiedoittaminen ja etenkin tavoitettavuus on aivan luokatonta tasoa. En enää suostu ikinä ostamaan matkaa Momondon kautta jos he käyttävät Tripmonsteria.
Ei osunut kaikki kohdalleen parantamisen varaa aikatauluissa ja lennon siirroissa
Miinukset: "It would be great if you could serve warm food instead of bread."
Miinukset: "baby food could have been served baby bassinet installed only after asking multiple times"
Plussat: "flights on time. special meals I ordered were provided."
Miinukset: "very long check-in line. took over 1hr to check in. tried to check-in online in advance, but system did not allow me to do this."
Plussat: "Yes everything was perfect"
Miinukset: "Everything including food was excellent"
Plussat: "The food and the selection of movies"
Plussat: "customer service was great and the food :)"
Plussat: "Every thing normal and in time"
Miinukset: "Food was everage"
Miinukset: "No usb chargers on plane"
Plussat: "good people /service, good food and comfortable seating nice experience all in all"
Plussat: "Turkish Airlines offers an experience much better than your average two-hour plane hop in the U.S. There was a full meal served, staff were kind and didn’t try to sell a bunch of extra stuff to you, and there were many choices for in-flight entertainment."
Miinukset: "Unfortunately, the children on the plane were really poorly behaved and loud. In addition, the flight was delayed by 1 full hour and when we arrived in Vienna our luggage (and the luggage of many other passengers) had not been sent with us. We waited in line for luggage for 30 minutes, then another line for at least 30 more minutes to report the missing bag, and we were then told that it wouldn’t arrive for another day and would be delivered to us within a 3 hour window in the middle of the day. This was essentially an entire night and day lost to a mishap that the airline didn’t even notify us of when we landed. Pretty frustrating."
Plussat: "Everything was great."
Miinukset: "Waited on the plane for a while before takeoff"
Plussat: "Great entertainment, good seat comfort (even in economy seat), good food and friendly service."
Plussat: "The crew are very friendly and in general and the flight was very nice"
Miinukset: "Need to have a bigger seats"
Plussat: "Comfortable seats, good food and in flight entertainment"
Plussat: "The flight was slightly comfortable, there were more food and snacks options than in other aircraft companies."
Miinukset: "Some of the crew were very rude, making a point to show you that they were hassled by serving you. I thought that was poor service. The seats weren't all working so while the passenger in front of me reclined, my seat wouldn't making for a very uncomfortable flight. I thought the entire aircraft needed either renovation or retirement altogether. Old TVs and non-functioning seats, all made me kind scared of where I was tbh."
Plussat: "The hot stewardess. She not only was gorgeous she smelled fantastic. What a treat to look at! Hire more beautiful women. Fire the fat ones."
Miinukset: "No where to stash my legs. Why bother to have feet, knees and legs while flying. While flying economy class, airlines should require amputation of legs at the hip. You should just do it because at the end of a long flight your legs will fall off anyhow. They will be rotten and full of ganggreene from no blood flow."
Miinukset: "crew was so helpful"
Plussat: "Everyone we encountered was friendly and helpful. They fed us and gave us blankets and pillows and slippers. They were lots of movie and tv choices. It was a very pleasant experience."
Plussat: "Turkish Airlins is so wonderful, and I really appreciate being treated like a human being at IST (unlike Schipol, De Gaulle, other airports to connect at around Europe)."
Plussat: "Boarding was smooth. Staff friendly. Great selection of movies."
Miinukset: "Dinner was really poor experience. However I guess it is a matter of taste (pun intended)."
Plussat: "Food was good but needs bigger portion."
Miinukset: "Not many choice for drinks, some fly attendance need to know smiling is good ."
Plussat: "food was good"
Miinukset: "wifi was announced but did not work"
Miinukset: "Comfort, service, food"
Plussat: "Pleasant, very standard flight, arrived safely."
Miinukset: "Flight time left origin very very late at night, would suggest to leave earlier in the day"
Plussat: "Staff was friendly"
Miinukset: "Seats too narrow and no leg room."
Miinukset: "Crew were rude and everything we asked for was an issue like we didn't exist not sure if they had a problem because we had a baby with us"
Plussat: "Attentive crew, great food including perfect attention to our pre-arrangement for vegan meals. Good entertainment selection."
Miinukset: "No wifi at Istanbul airport."
Plussat: "Everything was very good"
Plussat: "Great food! Also, the selection of movies and TV and other entertainment choices was wide. Seats weren't bad for an overnight flight."
Miinukset: "No complaints"
Plussat: "Very professional. Also the transfer in Istanbul was very easy."
Miinukset: "I felt cramped in my seat. the footrest, rather than helping, got in the way of extending my legs."
Plussat: "The entertainment and accommodations were superb. I appreciate all the things they think of to make you comfortable. The seats were a bit hard but they reclined nicely."
Miinukset: "The first delay during my trip was due to an emergency but my layover was delayed again. I'm not sure if this is an outlier event or if this is a pattern."
Miinukset: "The flight left early, without me. Instead of beginning boarding at the time printed on my ticket, like every other airline, boarding was completed and closed fifteen minutes before my ticket said they would start, so even though I was eight minutes early I was actually seven minutes too late. Turkish Airlines service desk took the evidence (my ticket) and then refused to rebook me, forcing me to pay $600 for a new flight and for a visa to Turkey just so I could exit through security to book & pay for it. They will not be getting any more of my business in the future!"
Plussat: "Very friendly and accommodating staff. Helped us with luggage. Also, the food was excellent and abundant."
Miinukset: "There was not enough milk while they know there is alot of kids"
Plussat: "Food, service, comfort packs."
Miinukset: "Not much Very decent efficient operation Always room for improvement"
Miinukset: "Worst wheel chair service"
Plussat: "Comfortable seats. Rich food and beverages menu. Rich and updated entertainment on board. Crew is polite and service is good."
Miinukset: "When boarding no air ventilation on board, so air is hot like sauna. After departure air condition is excellent."
Plussat: "I was nervous to fly Turkish Airlines; however, the crew was professional and the experience was very positive. I felt safe and well cared for."
Miinukset: "Istanbul connection could have been smoother. The process was not efficient or clear. It worked; and I navigated it, but it could be improved."
Miinukset: "not all the crew spoke English"
Plussat: "The Air hostess are aware of what they are doing, they can manage extra requests from different people."
Miinukset: "The workers at the boarding they don't have good language to new people they think every one should know every thing about Turkish schedule and other information, It is a little bit strange to have no where to sit at Instambul Airport while having wheel chairs for sick people after bringing them at the waiting place where do you think they will be sitting."
Plussat: "Loved the seating space"
Miinukset: "I was traveling with my sister and the lady's who gave us our boarding pass had trouble with our tickets and sat us separate."
Plussat: "good selection of movies free drinks"
Miinukset: "food was not too good"
Miinukset: "Delayed a couple hours."
Plussat: "Flight was great, booking agents, flight attendants all superb."
Miinukset: "Airport in Istanbul could use an upgrade. Poor gate directions and signs. No jetways, meaning they bus you out to the plane each time. This adds to time needed to change planes and may be inconvenient for older people who struggle with climbing stairs or carrying bags."
Dolomite crew were very nice.
Late boarding. Late take off. Late landing.
Worst airline I've ever traveled internationally with
2nd meal is inedible for Americans.
The flight was half an hour late, which is the new normal in Europe. Friendly crew.
My bag was delayed as of now by one day, maybe more. Besides, the flight was delayed by one and a half hours.
The flight was canceled mid-air. It was a disaster and I missed all of my connecting flights.
One flight attendant was amazing, 1st class although she wasn't even in business class. Somehow felt others were tired or mind somewhere else, so not really good service. Choice of food was basic, but good choice of drinks. Plane was comfortable and I think pilot was a woman, which is a nice change. Excellent that there are dividers in the middle seat in business class. Corona restriction rules, like mask wearing rules is extremely wise. Other airlines removed it, but I like better your choice better. Feels safer.
This is my 4th time on Lufthansa,food is getting worst and worst
The meals are full of bread, pasta, starch, tortilla with brownie, cookies, and candy bar snacks. Would appreciate more vegetables, fruit, and protein. I couldn't get my headphones to work. Otherwise the flight and attendants were great. Thank you!
Plussat: "Crew was professional and helpful."
Miinukset: "The seat was narrow for business class."
Plussat: "Didn’t like anything. Mediocre all round."
Miinukset: "Disembarkation took 40 mins due to which most passengers struggled to catch connecting flights. Very poor service by Lufthansa to help delayed passengers."
Plussat: "The crew. The punctuality."
Miinukset: "The confort of the seats."
Plussat: "See my earlier remarks"
Plussat: "it’s wasnt a full flight, so that was nice"
Miinukset: "bus to the airplane was too warm and had to wait 10 minutes before actually letting us off"
Plussat: "Staff were very nice. Flight arrived on time."
Miinukset: "App or website didn’t work for check in. Lines at the airport were very long. The flight was over booked so I didn’t get a seat until at the gate. Overall too much hassle. Food options in the plane were horrible for vegans/allergies"
Plussat: "Good service overall. Great crew."
Miinukset: "Nothing in particular."
Plussat: "Superhyvin hoidettu nopea vaihto - auto haki ja vei meidät jatkolennolle. Tunnelma henkilökunnan keskuudessa oli hyvä."
Miinukset: "Ihan tajutonta kuinka koneeseennousu kesti niin kauan ja kone oli myöhässä."
Plussat: "Airbus seats, n/a considering short flight"
Miinukset: "Some staff ignored us in our isle"
Plussat: "Hate today but they do it better thanUS airlines."
Miinukset: "The lines in Frankfurt were horrible. It’s the airports fault though, not the airlines. We almost missed our connection."
Miinukset: "My bag was lost, exsept close I lost life-saving drags like insulin and other. I not live in Finland and don’t have there my medical record that can go in farmasy without medical prescription to buy medicin. Today is my 70 years burthday. This is a good present to celebrate. Thank you"
Plussat: "On time, pleasant, comfortable."
Miinukset: "Honestly all good!"
Miinukset: "The air on the plane was unable to be controlled."
Plussat: "They held the plane for some of the passengers that were delayed."
Miinukset: "Everything was fine"
Plussat: "All is was okey"
Plussat: "Service was excellent. Amenities excellent. Food good. Entertainment system very good!"
Miinukset: "In business class the room for feet was too narrow. One of our seats had the metal framing in middle of my back bothersome."
Plussat: "Flight was good, comfort was good. Crew was not very friendly."
Miinukset: "The food on Lufthansa flights is getting worse and worse."
Plussat: "the crew and entertainment were excellent"
Miinukset: "the comfort of the seats is terrible. the boarding process was: 1st class, then everyone else. no zone or seat range loading..."
Miinukset: "The vegetarian option was not as up to the standard of the meal travelling from Los Angeles to Frankfurt. It could be much improved in Business Class."
Plussat: "Hasn't happened. Still waiting."
Plussat: "By far the best flying experience in a long time..."
Plussat: "Crew are very polite and supportive!"
Plussat: "The lady at the check-in at the Atlanta airport was extremely nice and extremely helpful"
Plussat: "The entire experience was great. Easy check-in, boarding, on time, friendly service, good food, good movies, and overall a really nice atmosphere for such a long flight. Would recommend this Flight to anyone."
Miinukset: "Waiting to board, outside in the rain while people shuffle slowly onboard and the crew does nothing to speed things up"
Plussat: "Selection of wine"
Miinukset: "The flight was delayed from Washington DC and from Frankfurt"
Miinukset: "Crew was not friendly or very helpful, nothing stood out. As this was the first leg of my international flight, it would have been much better I had proper food, rather than a bag of 6 pretzels, especially since I had to be at the airport three hours earlier, and I had a six hour layover in Newark."
Miinukset: "No checjed in luggage allowed - i did not know that when i bought it!"
Plussat: "Quality of service, personable flight attendants, comfortable seats, decent food quality."
Miinukset: "Entertainment system is average at best. More current and popular options for music and movies should be included. My system quit working during the flight and did not return to operation."
Plussat: "Had no problems. Was a comfortable flight."
Plussat: "Ground crew very helpful to get connecting flight on time"
Miinukset: "Run to get in on a plane"
Miinukset: "Lufthansa does not honor frequent flyer statuses of any of their alliance partners in regards to seat upgrades. Being 6'4", the ability to upgrade to economy plus/premium is important on long-haul flights. Everything else about Lufthansa is excellent, but I will not book with Lufthansa for long flights anymore because of this. I'll stick with United from now on."
Plussat: "On time"
Miinukset: "Uncomfortable seats"
Plussat: "Got two meals , very good service"
Plussat: "Flight was short. Only 3.x hours."
Miinukset: "Seats were very uncomfortable and seems to be made from paper. Very little leg room. My pregnant wife experienced very unpleasant feelings all flight long."
Plussat: "Very smooth ride. I liked that they left water/ juice/ snacks downstairs in between meal service. The crew was super friendly, the entertainment selection was awesome too."
Miinukset: "My chair wouldn't stay reclined :/"
Plussat: "Lufthan changed aircraft and totally screwed by seat assignment, very bad."
Plussat: "Meal served was very good and refreshments were offered often. Good choice of movies and viewing options"
Miinukset: "Seats space is a bit crowded"
There was a delay - weather + French strike. Pilot was helpful/informative, flight crew was nice but simply talking loudly in galley and not communicating at all. No preflight water or drink even though delayed.
3.5 hours delay will ruin any day!
Almost the only airline that offers free coffee and bread even in short 1 hour flights
Both airports totally understaffed. Awful experience.
Kiire oli nousuun mut kerettiin ksikki hyvin
Nice steady flight, on time, enjoyed the complementary snack and drink. Good work KLM
Plussat: "Crew was great, on time flight, clean plane."
Miinukset: "Entertainments options were shockingly few. Honestly have not been on a plane recently with so few and limited options of TV series and movies. I was extremely surprised. Wish I had know and I would’ve had more options for my family."
Miinukset: "I had paid for an upgrade to sit in the front of the cabin with extra legroom (row 14A). When I boarded a man sat it my seat. He had not paid for the upgrade, but the crew let him stay in my seat. I had asked him to social distance but he continued to sit right behind me bo matter which seat I moved to. He argued with the crew until they gave up and let him stay. They did not check his boarding pass or ask him to move to his assigned seat I found a different seat away from him but I don’t see the point in paying for extra legroom when the crew let’s people who haven’t paid for it sit it those seats. I felt harassed by the man and was very uncomfortable the whole flight. I am considering my next step, I think I should at least receive a refund for the upgrade I paid for."
Miinukset: "Boarding was crazy. Could not everyone in the gate area."
Plussat: "very nice crew"
Miinukset: "my baggage was lost"
Plussat: "Very professional"
Miinukset: "Lost luggage"
Miinukset: "The flight was a bit delayed, but the airline handled it incredibly well. I was put up in a great hotel with good free food and caught another flight the next morning."
Plussat: "Seat was good"
Miinukset: "Depart on time (1 hour late), hostess put a laptop in the overhead, which fell out and hit me when the bin was opened"
Plussat: "the trip was excellent and comfortable. LOved the windows that shaded out rather than the having to pull down the plastic blind. entertainment on board top notch screen huge One hostess , Helen was absolutely fantastic and the best I ve had on my many trips. I will recommend KLM whenever I can"
Miinukset: "the headrest is hard. Apart from that- all was fine"
Miinukset: "There was no wifi on flight"
Miinukset: "They left my bag off the plane. Ridiculous."
Plussat: "Food, entertainment and crew was exceptionally friendly."
Miinukset: "Seats not great for such a long flight."
Plussat: "The crew was nice and helpful (our flight was 2h late so they put us on the one before in business class for us not to miss our connection)"
Miinukset: "A lot of delays, on both flights. We spent twice as much time waiting than flying."
Miinukset: "I bought tickets thrue you for me two months ago Iit went well but on the last few days I also bought ticked for my brother and his wife and it was a disaster night mare for them bound for Montpellier too to attend a wedding the damn suitcase didn’t get to final destination it was at Orlando but got"
Plussat: "The flight was smooth, the service was friendly, and the food with plentiful."
Miinukset: "Too much activity in the cabin during the flight."
Miinukset: "Lost all our bags so couldn’t ski"
Miinukset: "My suitcase didn't come with the airline."
Plussat: "The service"
Miinukset: "The seats"
Plussat: "The seat was spacious and the concept of the evening meal being the lighter option was innovative and well thought out"
Miinukset: "Boarding was chaotic and congested with not much information or order."
Plussat: "I am so grateful to have been provided delicious and filling vegan meals on this long flight. Thank you for offering a dietary option that is compassionate toward animals and contributes less to climate change! Now if only the planes were powered by clean, renewable energy... Hopefully that will become a reality someday very soon! Oh, and also the crew on this flight was exceptionally kind and helpful. Thank you so much!"
Miinukset: "I did not enjoy the turbulence, which I suppose is unavoidable. More importantly, I felt quite guilty about the greenhouse gas emissions of my flight. I have decided to cut down on my air travel as much as possible as a way of reducing my carbon footprint."
Plussat: "Travel on Crostian Airlines did not pappen. KLM flight to Munich was cancelled and I was rescheduled on Air Setbia to Belgrade, the Split."
Miinukset: "That it didn’t happen."
Plussat: "We were fed a nice pasta meal and offered drinks twice. They also gave a muffin for desert. The flight attendants were very nice and attentive with cheerful smiles. I wish every airline had service this good!"
Miinukset: "The cabin crew was racist! She asked me to move from a seat because she wanted another guy ( obviously from her country ) to take it! Rude and racist."
Plussat: "We are guessing they either overbooked or they didn't have sufficient passengers on a Tuesday afternoon who's final stop was Glasgow. They rebooked him for 1200 the next day. DFW to MN, St Paul to Schipole, Amsterdam to final destination, Glasgow. So he ends up having to pay for another Lyft back to our apartment in Dallas, then another additional one for the 12 noon flight the next morning. If he didn't have family living in Dallas, he would've incurred a hotel fee too."
Miinukset: "He was bumped to the next day due to his flight being cancelled. Then re-booked the next day, with an additional layover. Then due to a 32 minute layover that left 3 minutes sooner..."
Miinukset: "After more than two hours of delay... Initially the flight takes off was at 8:35... Then 21:20... Then 21:50... Then 22:10. Finally we took off at 22:40... Refund our money klm..."
Plussat: "Delayed flight but staff apologized as for safety reasons."
Miinukset: "Very late arrival"
Plussat: "Booked extra room seat which gave me good room for seating"
Plussat: "Due to lightening bolt strike our pre-Y2K era plane got switched out with a newer plane with modern media delivery at the seats."
Miinukset: "This caused a two hour delay in boarding and another 30 minutes on the JFK T4 tarmac. Same crappy headphones so it wasn’t the"
Miinukset: "Amesterdam airport employee was really rude"
Plussat: "quick and relaxed"
Miinukset: "Per usual, KLM can't seem to figure out the order of boarding the plane. Should be business - priority - everyone else. Instead they do priority first, and that's usually two-thirds of the passengers. Strange choice of in-flight movies; no accounting for taste, I guess."
Plussat: "Everything. Staff incredible."
Plussat: "I really like the spaciousness, the plug ins and general service"
Miinukset: "I have a dairy allergy but had no option to prepurchase a dairy free meal. It made for a very unenjoyable flight as I couldn't eat anything they had. What was worse was after I told them of my situation they said they understood and had a meal that would do but there was cheese, yogurt, milk chocolate, etc."
Miinukset: "Our flight was canceled from Amsterdam to Bordeaux and did not receive any direction and had to find alternate flights for ourselves with the personal expense of using our own cell phones. Then our luggage lost for 3 days. Not happy! We ended up flying from Toronto to Paris then to Bordeaux. Lost my upgrade money for seats. Now have to deal with KLM for refund!"
Plussat: "Staff at Schipol airport were lovely and very helpful. Cabin crew were friendly and efficient. On board snack was nice."
Miinukset: "Elbow room is a little bit awkward and I didn't get to sit next to my fiance WE will still definitely recommend KLM though!"
Plussat: "I was upgraded to Buisness so, no complaints"
Miinukset: "No Marlboro light cigarettes on the duty free shopping cart"
Plussat: "The crew were really helpful since I am a short person in putting my luggage away in the overhead compartment and attentive to everyone's needs. I am a fussy eater and don't really like airplane food but the food was actually really nice. We was given plenty of snacks and drinks in between meals as well. There was plenty of programmes to choose from to keep me entertained."
Miinukset: "The seats in economy were a little too small for a 12 hour flight"
Plussat: "Comfortable flight to Amsterdam for vacation in UK. More meals than expected. Also wasn't expecting some of the comforts offered to "regular" class seats like eye masks, ear plugs, pillows and blankets. It was an overnight flight, so maybe that should have been expected, but I don't think we had those 4 years ago when traveling overseas."
Miinukset: "Nothing. This is filler text to meet min characters."
Plussat: "I ended up getting home with less delay than originally predicted. I guess that's a good thing Also delta customer service was super polite and trying to help when I called"
Miinukset: "Delay again... seems to be pretty frequent on KLM flights at least on the ones I flew with in the past 4 years... this time it was 3hours wait due to a technical issue... no alternative flight option and we ended up getting a very old plane as a replacement. In addition people at info terminals are disorganized and not kind at all.."
Miinukset: "seats on Jet air flight are very uncomfortable"
Miinukset: "Very slow service. I wanted to by several goods from duty free. But crew served only first 20 rows of aircraft."
Plussat: "Almost missed flight due to line at customs and having to pick up suitcase and check in again, they did wait for me though"
Plussat: "Amazing crew, fast boarding."
Miinukset: "Uninspired food. I was served the same meals 30 years ago."
Plussat: "I really enjoyed the ease of boarding and how smooth the flight went. The airline crew was friendly and the food was great."
Miinukset: "I wish that I was informed ahead of time that SAS GO LITE flights do not include check-in baggage. I ended up paying $109 instead of $60 because I was unaware that the fees change the day of departure. This upset me."
Plussat: "Crew on EWR to ARN was so-so. They lock restrooms at the back because they don't people hanging around the kitchen in the back. Also, the one cabin crew does not say Excuse Me when he needs to pass- he just touches you and pushes you aside Also, the one cabin crew"
Plussat: "Kummatkin lennot olivat ajallaan ja kaikki onnistui sujuvasti ja nopeasti. Ekalla lennolla ( HEL - > ARN ) henkilökunta oli huippu!!"
Plussat: "On time. Arrive early. Smooth flight and landing."
Miinukset: "More meal options. Only chicken for dinner. I’m vegetarian."
Plussat: "The movie section and food were very good"
Miinukset: "The temperature of the flight was out of control it was very hot for the full 9 hr there was something wrong with the plane and the crew was not addressing it."
Plussat: "My flight has been cancelled"
Plussat: "All good."
Miinukset: "Gluten free meal was selected and paid for before the flight, but for some reason the crew didn't have the option available for me once on board. Nevertheless, they tried to be their best. More drink's without extra charge. Follow Lufthansa service and all will be grand."
Plussat: "Great food, typically on time and very prompt. entertainment was good. It was an older plane so the actual screens and monitors or outdated."
Miinukset: "There were several babies crying for at least 2/3 hours and of course it is not the fault of the crew or airline. But that definitely left a lot of people dissatisfied with an overnight flight in which we are hoping to rest before arriving in Copenhagen. Seats are getting smaller and smaller. Spaces are very tight but that seems to be the norm with all airlines"
Plussat: "Great food and service as always"
Plussat: "The airplane clean ,Food good etc."
Miinukset: "Missed connecting flight from Copenhagen to Geneva since flight from Newark left over an hour late.. They booked me on a flight to Zurich and then to Geneva. Had a connection to France booked separately that I had to move."
Plussat: "Plane seemed new and modern. Friendly staff, attentive."
Miinukset: "Only one side of my headphones worked, seats not very comfortable."
Plussat: "Great legroom for premium seats. Even though not an emergency exit, bags need to go up, which doesn’t make sense at all."
Miinukset: "Seats itself uncomfortable for long flights. Boarding process could be better."
Plussat: "The 7 hr trip to Copenhagen was rough. The seats are too close together. My knees hit the seat in front of me even without reclining. When the seat in front of me reclined the tv screen was 6” away from my face. It was next to impossible to get out of the seat."
Plussat: "Very friendly crew. Complimentary bottles of water. Comfortable blankets."
Plussat: "Very accommodating crew"
Miinukset: "I had a middle seat."
Plussat: "The crew was great and the food as well"
Miinukset: "Boarding chaotic and Newark airport is very inconvenient. No signs to terminal B and the sky train with the compartment system is not very functional. I am tall person and sitting in the middle of the middle row was very inconvenient wilh not enough leg space."
Plussat: "Efficient crew, food served at proper temperatures Good movie selections"
Miinukset: "My seat could/would not recline, passenger in front of me had his seat in recline for most of flight. it was a long uncomfortable flight."
Miinukset: "No food or even water"
Miinukset: "The flight from EWR to Oslo was delayed by over 2 hours which meant I would miss my next connection... and I understand that happens sometimes. But, it was after hours on the airline number phone number and the fly.com customer service could not help with finding an alternate connection from Oslo to FRA. It was frustrating to then have to wait at Oslo airport for another 4 hours before the new connecting flight."
Plussat: "Excellent all around. Super smooth, friendly and fast!!"
Plussat: "The crew was excellent, the flight from Newark to Copenhagen was on new aircraft A340-300 I believe, it was very nice and comfortable even in coach as long as you have a compact body."
Miinukset: "That my Silver Star Alliance status got me nothing with SAS, no early boarding, no ability to select a seat until 24 hours before without paying an extra cost, if you wanted a beer you had to pay, this is a no frills airline now, pay as you go."
Miinukset: "The flight was cancelled the morning of."
Plussat: "Upgraded to business class"
Miinukset: "Flight delayed an hour & half"
Plussat: "Nice TV's. Good selection"
Miinukset: "Flight attendants were rude to English speakers."
Miinukset: "Multiple maintenance delays and groundcrew forgot to load some bags so there was an even further delay. Flight was cramped too."
Plussat: "Great movies. Lcd Screen is awesome"
Miinukset: "Somewhat unfriendly crew"
Miinukset: "Missed my flight due to weather east coast"
Miinukset: "We were unaware of the need to buy an infant ticket on international flights. When we checked in to our SAS flight in Newark, we were given a boarding pass for our infant without any heads up about the issue. We also got help with ordering bassinet from the gate agent, all without anything surfaced. It wasn't until we were boarding that we learned that we needed to buy a ticket and pay $400+ and nearly didn't make the flight. Can someone follow up now, as we need to make sure this issue has now been resolved for our return flight to SFO on Thursday July 6th"
Plussat: "The airline is very professional and the crew were very courteous."
Miinukset: "During my layover, the airline did not post the gate for my flight to Athens until an hour before, which caused me to have to run across the terminal to another set of gates."
Plussat: "After four hours waiting on the tarmac, at 3AM in the morning, the flying attendants gave us free peanuts. That was very thoughtful."
Miinukset: "Worst experience ever. We waited on the tarmac for almost 4 hours, due a technical problem. Finally, they gave up attempting to solve the problem (at 3.30AM), and we disembarked. No assistance at all. No hotel. No meals. Rescheduling was a lengthy process. Staff was rude. Really a nightmare of an experience. Note to self: never ever fly again with SAS."
Miinukset: "The flight arrived an hour late."
Plussat: "Very good service with excellent entertainment. Nice smooth flight. An excellent value."
Miinukset: "Passport control in Copenhagen is too slow to allow for a 35 minute layover. We missed our flight to Stuttgart and had to go to the transfers counter. The service at the transfers counter was outstanding and they put us onto a Lufhansa flight. In the end we got to Stuttgart 5 hours later than planned."
Miinukset: "1) on the plane, they announced a choice of two meals and I enquired why did I get one without choice and they told me the second choice was an option only for 'economy plus' !! That was a rude situation....I felt cheated and then insulted . 2) CPH - Nice : The breakfast or the included orange drink gave me an upset stomach and bad case of Hemorroides. 3) I accepted a glass of tomatoe juice and when I asked for a coke with my lunch , the stewardess said I had only right to one drink and would have to pay the rest....really ? - wine used to be free and now a glass costs $4...really ?? 4) I arrived at CPH airport for my transfer .. the flight was yet not on the screen but no one gave any instruction and no officials of any kind were around to enquire....a cleaning crew finally directed me correctly. 5) the security line in New York to board was ridiculously long...someone shouted to take off our smelly shoes...really ?? 6) most were directed to the right with four snaking unending lines to one security check . From time to time others were directly directed ed to the left where there was no line and option of two security checks. Half way through my wait , most were directed to the left and all who were 'late', were let out first to their gate. The whole experience before, on the plane and after was not worth the money...least of all a pleasant one."
Miinukset: "When purchasing the ticket there was no mentione that bagage was NOT included something which I assume when flying with an All Star airline. Ended up paying an extra 70 € for my luggage - not happy."
Plussat: "The flight from Newark to Stockholm was late, so I was late for the flight to Vilnius,had to recheck-in and wait for 6 hours."
Plussat: "We got to sit in the emergency aisle so I can't complain about comfort. The staff was really friendly (although they were really rude on the way over 10 days earlier, so I guess we just got lucky with a nice crew for this one)."
Miinukset: "You only get one free non-alcoholic drink on this flight and that's really stingy for a 7+ hour a long haul. Drinks should be free on a long haul, especially non-alcoholic ones. There aren't any free small snacks like chips or peanuts. You have to pay for everything and the menu is exorbitantly over priced. It's a cheap and insulting customer strategy. They can save a few bucks in overhead on each customer this way, but they are losing money in the long run because I'll never book with them again due to their tawdry actions. I doubt I am alone."
Plussat: "Crew was very helpful and attentive. Seemed to care about the comfort of the passengers. Very inviting and gracious."
Miinukset: "Seats and pillows could be more comfortable. All airline food is not good so okay indicated above is above expectations."
Plussat: "The thoughtfulness and competency of the personnel. I needed wheelchair assistance and found that every was very attentive to my needs and very competent, especially the ones assigned to get me from place to place. Even in Rome, where we had to deplane on the tarmac, I had a young woman and a young man to assist me and they helped me in every way possible."
Miinukset: "I needed a gluten free meal and found it rather dry and unappetizing."
Plussat: "It was great to have a bottle of water right at the beginning of the flight! Made it easier to settle down and relax."
Miinukset: "It would be great to have a greater offer of music. I really like to listen to some new music from good artists and to get inspired for new music on a long flight. It's too bad, SAS only offers playlists of 1 hour..."
Plussat: "The food and movies were good."
Miinukset: "Didn't have enough money to sit in a seat with leg room."
Plussat: "Plane was clean and comfortable"
Miinukset: "Seated by toilet which Ididn't realize"
Plussat: "Boarding process was lovely, flight attendants were very nice, very smooth flight"
Miinukset: "Uncomfortable seats, somewhat small for a 6-foot+ tall person to fit, especially legroom"
Miinukset: "I wasn't able to take this flight due to my first leg being cancelled. However, I did end up being placed on the SAS flight to Stockholm from Chicago, which was an overall nice flight. The only thing I didn't like was the timing of the flight. Because my starting point was from somewhere other than Chicago, this made for a very long and tiring trip. I wouldn't recommend this flight for people flying from places other than Chicago."
Plussat: "Passengers nice"
Miinukset: "Food options not everyone eats chicken"
Plussat: "We were within a reasonable range of on time arriving, although we were delayed 30 minutes at the start due to fueling issues. Crew was average: no problems, no extraordinary acts of kindness. Great selection of movies to watch onboard."
Miinukset: "Tight seats, lousy food, even for airplane food."
Plussat: "Really pleasant flight. Excellent pilot, good crew."
Miinukset: "Nothing! This was one of my best flights ever."
Plussat: "Excellent communication through email the few days before departures eg confirmation of flight,gate numbers ect. It was my first time with Kayak and will definitely not be my last."
Miinukset: "nothing !"