Miinukset: "Allow business passenger to use front bathroom."
Plussat: "The best airline ever! Super friendly crew and staff, great customer service and nice planes. Love KLM!"
Plussat: "Very nice airplane and pleasant crew"
Plussat: "Overall a nice and good flight"
Miinukset: "Just a detail, my “head holder” (not too sure how it is called) would not hold in position. Also, staff was a bit slow to come after being called, I had to go and ask for water by myself at some point since no one was coming after 15minites of waiting..."
Plussat: "The crew is excellent but the seats are not comfortable enough. There should be a way to balance money and comfort,not just placing people in seats they do not fit into"
Miinukset: "Nothing,just the seats. Cleanliness was perfect"
Miinukset: "The only complaint I had was that it was very warm on the flight (and I usually get cold on flights), and in the seats we had there weren't fans above the seats. A few rows up they had fans, so apparently you have to pay extra for air... This wouldn't be a big deal on a short domestic flight, but for an international flight it was a long time to be uncomfortable!"
Plussat: "Nice crew, good food."
Miinukset: "Both bathroom were not working in business class area."
Miinukset: "A little bit chaotic when they loaded two planes at the same time in a very tight space in Amsterdsm but this was most likey an airport soecific design issue and not a KLM issue. The flight was as good as can be expected fir an international flight. The staff was great"
Plussat: "KLM are our airline of choice. A great full-service carrier with impecable standards."
Plussat: "Usual faultless KLM experience"
Miinukset: "Boarding was crazy. Could not everyone in the gate area."
Plussat: "Good amount of space on the plane, lots of movies to watch, good food and drink."
Miinukset: "KLM crew exceed our expectations"
Plussat: "The crew and the timing were ok"
Miinukset: "The seats were uncomfortable"
Plussat: "Crew was helpful and food was very good"
Miinukset: "There was no entertainment on the flight from Vancouver to Amsterdam and this on top of a two hour delay in taking off which led us to have to literally run to our gate in Amsterdam to make the connection to Mumbai"
Miinukset: "Head support for 6 feet plus people on seats would be good"
Plussat: "Seat comfortable"
Miinukset: "Flight was delayed and overhead bin space was very small"
Plussat: "Checkin 1a at Schiphol had long lines, and no seperate counters for just bag drop. My family and I had to wait for 50 mins, to do a bag drop which in,y lasted 1 min! Flight was delayed, without proper announcements."
Miinukset: "Seat pitch could've been more. At least let us know via Whatsapp that the plane is delayed, or at which belt the bags would come out. This basic info was lacking."
Plussat: "Crew was ok."
Miinukset: "Screens need a serious upgrade, my seat didn’t recline all the way nor could it be restored to an upright position. Not very comfortable and I paid for a seat upgrade."
Plussat: "It was all fine"
Miinukset: "Really was unsure of why I had to purchase a ticket as I was able to pick my own on the way to Billund"
Plussat: "Like the overall KLM experience"
Miinukset: "Food could have had better quality and the stewardess served it all at once versus in the various courses."
Miinukset: "Faultless handling of weather delay, causing missed connection and flight transfer. A well oiled machine, thank you."
Plussat: "The crew were amazing and the flight was very smooth."
Miinukset: "Keep up the good work"
Plussat: "And i got it 2 days later. I had to buy a lot of items which were in my suitcase The returning of the suitcase was awfull. In tge end after many phone calls I received it On the 18/12 evening, 2 days after my landing"
Miinukset: "old screens and entertainment system leg room to small"
Miinukset: "Nothing special"
Miinukset: "The flight advertised meals..a small pastry was served an hour into the flight. I asked when the meal would be and was told a few hours...which turned out to be breakfast..i wated all night for food that only came an hour before landing. Now hungrey and tierd.I.will not be flying klm ever again !!"
Plussat: "Comfort was better than on the previous Dash-8. Food was OK."
Miinukset: "Despised the cold temperature and cold draft in world business even with all vents shut off...gave me a head cold. Boarding was disorganized. There was no sense of direction; ergo, everyone was jumping in."
Miinukset: "Nothing good to say about this flight. The plane was old with no entertainment. The sits where very compact and not comfortable at all. The food was a sweet bread and water. The flight attendants were rushing and will take a while if you needed anything. I felt like I was taking a bus with graffiti all over the place."
Miinukset: "Our two hour connection in Paris became 30 minutes because Air France was late in leaving Washington. So our luggage didn't make to to KLM to Amsterdam. My poor rating was because the luggage handling was really poor. Lots of flights from Paris to Amsterdam (almost hourly), but my bag showed up 12 hours later. My wife's bag took 36 hours. And yes, we checked in together. There were lots of confusing messages"
Miinukset: "Our total flight time was about 17 hours - MAD- AMS-LAX. My husband and I both have an internationally approved carry on luggages with us. When we checked in - they asked us to both check in our carry on luggage. The reason why is because they said they don’t think they have enough space for our carry ons. I told the crew member checking us in that other people that was checking in with the same hand carry size luggage with us had no problems taking it with them. For being about to be on a 17 HOUR FLIGHT we should be ALLOWED to have our carry ons with us! We take carry ons for that reason! I had to argue and prove my case to the crew member to atleast keep 1 carry on with us. I thought that was an UNACCEPTABLE reason for us to check in a carry on luggage when we had a 17 hour travel time ahead of us. Not a happy costumer here."
Plussat: "Good service onboard, good food. On time."
Plussat: "Cabin crew were very professional."
Miinukset: "Aircraft returned to gate due to fault and was delayed for 45 min."
Plussat: "Premium economy service was good."
Miinukset: "Inexplicably, our preassigned seats were changed at checkin and we were put in bulkhead. This particular Boeing aircraft is pretty poorly designed. Especially the bulkhead in premium economy."
Plussat: "The time keeping was very good. We left on time and arrived early on both occasion. Good organisation. Excellent service."
Plussat: "The aircraft was clean"
Miinukset: "The food was terrible, wifi was extremely expensive (Delta had free messaging over their wifi)"
Plussat: "Crew were friendly. Flight was comforyable smooth and on time. Nice snack."
Plussat: "Bording was good and general flight ok"
Miinukset: "This airplane must be the oldest in the fleet. No USB, no charging, no touchscreen technology, no plugs, no bluetooth."
Plussat: "Cabin Crew was awesome."
Miinukset: "Entertainment System was not working and no Non-veg food option in flight."
Plussat: "Wider seat than most business class"
Miinukset: "Row 6 in business is after the first 5 rows and Galley and restroom. Very awkward"
Miinukset: "Didn't allow my carry on. Said too big. Same bag was on earlier connecting flight on much smaller plane. Also on flight on Southwest week prior. But larger intercontinental flight wouldn't allow it."
Plussat: "Airline staff good and professional"
Miinukset: "Nothing one can do, for a 6.2" guy, the metal bar that forms the shape for the pouch for magazines and such digs into knees, ESP if person in front adjusts seat back. Fold out table barely accommodates laptop."
Plussat: "No chargers or tv on planes"
Miinukset: "At Amsterdam we were told that our checkin luggage wouldn't be at Sydney!! Some low fat meals were terrible!"
Plussat: "Staff at Schipol airport were lovely and very helpful. Cabin crew were friendly and efficient. On board snack was nice."
Miinukset: "Elbow room is a little bit awkward and I didn't get to sit next to my fiance WE will still definitely recommend KLM though!"
Plussat: "Speed, crew, and reliablity."
Miinukset: "Food wasn't good, no entertainment or accessory plug ins, and seats were worn out! Not comfortable at all. Great leg room though."
Plussat: "The cabin crew were fantastic and funny"
Miinukset: "Tiny seats"
Plussat: "KLM fed a sandwich even though the flight was only 2 hours. The crew was pleasant. Getting through the Amsterdam airport to catch a connecting flight with only an hour to do so was no big deal. Airport staff was pleasant and helpful."
Plussat: "The crew was very pleasant and professional. toilets were very clean adequate overhead space"
Miinukset: "Very uncomfortable seats in Economy Comfort. Legroom and recline were OK but the seats were extremely narrow. No evening meal and breakfast was minimal"
Gate opened 45 mins before allowed to enter the airplane. Crew did not act to maintain passagenrs safety when landed. Passangers startwd standing and opening overhead compartments while olane was still moving
Plussat: "The crew."
Plussat: "Flight was 20 minutes early."
Plussat: "Used tissue stuck in the seat from previous flight ."
Plussat: "that it wasn't a long flight"
Miinukset: "the crew weren't very friendly, from checking in to landing. too stressed out I think. I wasn't made to feel like I wanted to have a return booking. Also there was pressure to add extras that I didn't want. I resisted but when I've paid for something I don't expect to be coerced into paying more for something I didn't need. For example seat selection."
Plussat: "Smooth trip"
Miinukset: "Was late! 30 minutes!"
Plussat: "nothing canin was good"
Miinukset: "Delayed for three hours then they gave us a 5eur/£3.50 voucher which we were only allowed to use for pizza and WATER. No other soft drink. The delay was ridiculous. The allowed us to board and be seated for about 15 mins before telling us that there was a problem with the aircraft. DONT YOU CHECK THIS BEFORE PASSENGERS BOARD?! Priority was a waste of money we all got on at the same time anyway. Rubbish service, rubbish airline and my £26 flight turned in £60 easily with all the extras which were a waste of my money."
Miinukset: "Hidden charges, over crowding, baggage limits just a complete rip off."
Miinukset: "This airport is wayyyyyy too far from Paris, Kaylan was misleading in suggesting this airport. The cab from central Paris was $170"
Miinukset: "Checking opened 20 minutes late and lengthy queues through security meantwe had no time to grab food/shopping as we had to rush to gate as no notifications that our flight was actually delayed by an hour. Everyone was herded onto buses to wait there for some reason rather than at gate"
Miinukset: "We arrived at the airport over 90 minutes before our flight and were never warned we’d be charged a hefty fee if we didn’t check in ahead of time. We did try to check in prior, but there was an error in my confirmation code and it didn’t work. They told us we couldn’t get on our flight, then charged us $487 euros to take a different flight and required us to check all our bags! A total scam and they were extremely rude!!"
Miinukset: "The seats are small and they don’t lay back even when I upgraded to priority. I had to ask for food and water and paid a lot. But mainly the flight was delayed over 2 hours before boarding and then another 45 min in the cramped plan:("
Plussat: "Nice peeps"
Miinukset: "Obnoxious passenger on board"
Plussat: "No frills basic flight, works perfectly for short flights."
Miinukset: "Coming back to cold weather"
Plussat: "The pilot on the plane at least attempted to explain and apologise. The only RyanAir staff member that seemed to have any slight sense of customer service at Stanstead."
Miinukset: "Everything. RyanAir Website and app weren’t working so couldn’t download boarding pass and had to queue to sort out. The operator then refused to check our bags into the hold and said we had to take them on plane. Complained as had liquids in case that we didn’t want to throw away and had to queue again for half an hour. The same operator then checked the bags in inexplicably without question - totally pointless waste of our time and theirs. Then we arrived at the gate just in time for it opening and was forced to queue for an hour as the plane was delayed without any explanation or apologies. Hope I am never unfortunate enough to travel with this airline again."
Plussat: "The landing"
Miinukset: "All, my wife needs a glass of water to take a pill and she was refused."
Miinukset: "55 Euros to check in at gate!!!!!!! Never again"
Miinukset: "Being delayed an lied too"
Plussat: "Everything at this price!"
Plussat: "I bought two tickets together and they wouldn’t allow sit together even though the aircraft was half empty, another stupid way to overcharge"
Plussat: "Low price"
Miinukset: "delay of 1:30."
Plussat: "The height"
Miinukset: "The screaming baby"
Plussat: "great service, no turbulence"
Miinukset: "Having to pay to check normal carry on size luggage is a rip off"
Miinukset: "The carry on bag size... my bag is the proper size because I made the purchase special for the trip. When they checked the size, the wheels made it to large. Then I was charged £45 which was more than the cost of the flight. Baggage agent was very rude."
Plussat: "Great Price if you fly with only a carry on."
Miinukset: "Nothing extra, but worth it to keep costs down. Boarding was late starting, and a little disorganized."
Miinukset: "Ryanair charges 50 Euro per person to check in at the airport!!! Never heard of such a thing and was caught completely blindsided by having to pay such a ridiculous fee for doing what all airlines everywhere do for free!"
Plussat: "Flight time and price."
Miinukset: "Flight was late, charged 15 € to print the boarding pass, it felt like we waited in line after line. It's Ryanair, so we expected the rotten experience, but had the flight been on time, the timing would have been good and the base price was reasonable."
Plussat: "The actual flight is thirty minutes and low cost"
Miinukset: "No information poor communication. Boarding delayed for no reason and then we were unable to take off for almost two hours because supposedly air controllers' restriction on starting their engines? It almost seemed as if it was an opportunity to sell food and drinks onboard"
Plussat: "Cheap and chearful"
Miinukset: "Flight was delayed by 30 minutes."
Plussat: "The attention when checking in in the counter was great. Also at the gate. The gate had no services other than bathrooms. The plane was confortable and the flight was uneventful. they offered food in the plane but I fall sleep and could not buy it on time."
Miinukset: "you can not buy food or drinks close to the gate and you do not know that when is your first flight with them. We had to walk a lot when we checked in and when we arrived. You have to be prepared for than and not carry heavy stuff."
Plussat: "No frills, on time, good value for money"
Miinukset: "The food selection is nothing to rave about."
Miinukset: "They say that one carry on free but they should allow standard size which other airlines allows. So we have to buy new carry on for ryan air!! then don't call it free. It is really hassle travelling in Ryan air for inside flights when you have already came from US to Europe. you need to keep your luggage in storage or pay heft money at Ryan air... They don't even give free water! I agree The money you save on a Ryanair flight is not worth the absolute hassle they put you through, especially considering that you're liable to pay the difference in fees anyway."
Plussat: "The plane took off and landed."
Miinukset: "I had luggage that required I remove 2 kilos to be acceptable. The airline I flew before Ryan accepted the bag as it was within its limits (less than 23 kilos). THAT WAS REALLY ANNOYING. HOW ABOUT SELLING BAGGAGE THAT AGREES WITH THE STANDARD WEIGHT (50 ILBS OR 23 KILOGRAMS) INSTEAD OF 20?"
Miinukset: "They airport boards did not work so my original flight was missed"
Miinukset: "Low quality seats"
Plussat: "Because Ryan air is a budget airline they have extremely strict restrictions regarding your boarding pass. One in the 21st century might think, ill download my pass online, or to my phone, or even a kiosk in the airport. Be aware few of these are actually feasible options for americans traveling within the EU and may cause you to miss your flight."
Plussat: "Food when it finally arrived 30 minutes before we landed"
Miinukset: "Delays on boarding which led to a rescheduled takeoff which was 2 hours late."
Plussat: "The flight was fine"
Miinukset: "The additional charges at the airport because I don't have away to check in online not impressed and my first time flying with them and probably my last"
Plussat: "The flight was smooth and the great was friendly"
Miinukset: "We lined up at gate 109 to board then they changed the gate to 104 the last minute."
Plussat: "The length of the flight"
Miinukset: "Not only do they require you to check in online two hours prior to your flight but you have to print out your own boarding pass and if you haven't paid for your luggage you have to now get off line and walk to a seperate line to now pay for all three things that not went from a $50 flight to a $250. I will never fly with this airline ever again! The service was horrible, no one was willing to help"
Plussat: "Price of fare"
Miinukset: "Flight delayed 45 minutes but no explanation given kept in what can only be described as a cattle run between gate and plane for at least half an hour with no explanation or apology when asking for a non meat sandwich got told the only non moray options were peanuts crisps or chocolate no apology or explanation given for delay when landed either will be complaining to Ryan air."
Plussat: "Nothing, not even the price if you checking laguages"
Miinukset: "Long lines, not enough employees to check in . Long lines to board, no one to ask, and they don't announce why is the wait or if the plane is late. I'll never fly this airline again."
Plussat: "This airline gives cheap ticket prices because you have to literally pay for everything including bags that are srandard carry-on luggage on any other airline. Their carry-on container measurement is so small no luggage could actually fit in it. And whatever you do check in online before you reach the airport cause they will charge you 45 euros just to print your boarding pass. The plane itself is large but cramped and their selection of snacks is dismal and overpriced. The service was not good and I won't be flying with them ever again even if they were giving away $50 flights!"
Miinukset: "Nothing was good and everything was way overpriced!"