This was a short connecting flight, so food and entertainment were not available. Just light snack, which was understandable. Flight on time, and no complaints.
Fly was delayed and we missed connection flight. Connection flight was rescheduled and that flight got delayed for more then hour
Good service and courtesy of the staff
Everything was great! Registration, boarding and flight overall experience was great!
Flight service got cancelled 6 hrs before our travel then we had find an other way to travel. Totally disappointed
Boarding was delayed on both flights due to the crew being late. The seats were comfortable even for economy.
It was three hours delayed. If they knew people were delayed from other planes they shouldn’t have boarded us yet. We spent two hours just waiting on the plane
The plugs were not working in the flight and since they’ve taken out the screens even in first class it makes it kind of useful when you have to use your own device. I also found my cushion to be loose and sliding all over. Overall the flight was good. The crew was great. The lack of amenities and the state of the plane left more to be desired. At least Delta you can use WiFi for free a little as well as getting messaging services for free.
Plussat: "The flight wasn't crowded so I had a whole row of seats to myself."
Miinukset: "A less starchy/high carbohydrate meal. More green veg."
Miinukset: "Food and drinks"
Plussat: "Crew was amazing, seats were comfortable. Only negative is out of your control - bad weather in DFW held up departure 5-6 hours. Much of that was on the plane, but crew kept us notified. We had to return to the gate and wait another couple of hours. Awful trip, but not your fault. What I was surprised by was no comp hotel, and the discounts were not rally good discounts."
Miinukset: "Most of my issues were ATC problems, not AA. The AA personnel kept us informed, etc. The one thing you can control is hotels if delayed to the point of missing all connection until the next afternoon. I understand not compi9ng BUT, when google maps shows better rates at local hotels than your "discount" program, that's sad."
Plussat: "Great crew"
Miinukset: "There was no entertainment in first class for a cross country flight"
Plussat: "Not much"
Miinukset: "The customer service, both on the phone & in person"
Miinukset: "5 hour maintenance delay due to non-responding maintenance crew. Deplaned. Then re-boarded. Then additional delay due to broken tug. Ridiculous."
Plussat: "They were fine. Seemed really short with a mom and her children but other than that, average."
Miinukset: "Well, my flight was delayed for an hour and a half and it seemed like the airlines mistake, not weather. It's going to make me over 2 his late to a concert, which is the main reason I came here. So hopefully they let me in, or I just spent $300 for nothing."
Plussat: "Yes all good"
Miinukset: "Nothing I can think on to improve."
Plussat: "Once we took off the flight was quick and smooth"
Miinukset: "Our flight was delayed from 11:55 am take off to a 1:30 pm take off."
Plussat: "No flight. It was cancelled."
Miinukset: "Find a sooner alternate flight"
Miinukset: "If we had access to the WiFi to watch shows earlier like United does, that would be nice."
Plussat: "Wonderful and on-time!"
Plussat: "The cookies. Quiet plane."
Miinukset: "Took longer to take off than the flight to Buffalo."
Miinukset: "Had to buy another ticket"
Miinukset: "Food Seats so tight"
Plussat: "Ensured that the connecting passengers boarded the flight."
Plussat: "Boarded in a timely manner."
Plussat: "Nice airline very accommodating. Loved first class"
Plussat: "Flight attendants were wonderful and very accommodating. They were pleasant, nice to talk to, and attentive to all passengers. Special assist personal were polite, pleasant and extremely helpful."
Miinukset: "I did not understand if I booked with British Airways why my return flight was through American Airlines. I requested special accommodations with extra leg room as a result of recent knee surgery. My seat location was in row 34, the back of the cabin. Not as pleasant. Too far to walk leg room uncomfortable at times during the 8 hour flight."
Plussat: "Smooth flight"
Miinukset: "Being delayed"
Plussat: "Cerainly boarding is easy and the seats are quite comfort in business class."
Miinukset: "the service, considering this was the highest level of service on these flights was less than I would have expected"
Miinukset: "Switch our seats that we paid extra to reserve, was not a fan of this! Internet also didn't work after we paid for it. However they did make things right already."
Miinukset: "This was my first time flying First Class. Not only was my flight delayed but everything was changed last minute. My seats, layovers, EVERYTHING! I was better off paying for a regular seat. I'm a young African American and the stay treated me as if I didn't belong in First Class! Not to mention the last time I flew into LAX American Airline lost my luggage! I have proof to show! Absolutely ridiculous!"
Miinukset: "The airline was changed and I was not aware until I arrived to the airport."
Plussat: "Nice crew. Chairs were comfortable."
Miinukset: "Not enough movies! No individual screens. Plans had dirt stuck all along the air vents"
Miinukset: "The landing gate in Palm Springs."
Plussat: "The flight was delayed for 2 hours. That's not human."
Miinukset: "After the 2 hours delay, I had to take a shuttle that took forever to get to the terminal that has my suitcase."
Miinukset: "The plane crew was great. The ground crew in Paris was terrible. They were so rude and unhelpful."
Plussat: "The crew was hospitable and did well under the circumstances."
Miinukset: "Older aircraft was slightly cramped; no entertainment or food. Flight was full and boarding slow, with much ado about overhead storage use."
Plussat: "Had a airline steward named Scott that was very pleasant and nice all throughout the flight."
Miinukset: "The plane was late/delayed going from Dallas to Colorado and the plane going from Colorado back to Dallas was late/delayed as well ."
Miinukset: "Gate personnel was not as accommodating. Didn't seem like they wanted to help."
Plussat: "everything went smooth"
Plussat: "no change in take off was a good relief. crew was great and all smiles"
Plussat: "Seats were pretty good. Food was fine. Drinks were sufficient. Flight was on time, boarding was efficient enough, luggage was fine."
Miinukset: "Among four us us in one block of center seats, each way one entertainment system was inop. Same was true on a similar A330 flight we took three years ago. Big deal on a long flight. Cabin crew disappears into their curtained enclave as soon as they can. No coach seats are comfortable overnight, and these definitely were not."
Plussat: "Smooth ride"
Miinukset: "Advertised snack pack wasn't the one in the brochure. I had to pay for something I didn't care for. And couldn't put my purchase on my new AA MC because I am new."
Plussat: "That the pilot got us home safely."
Miinukset: "Honestly I am not a big fan of AA. I made a mistake booking my flight but couldn't change it because it was going to cost an arm and a leg. The staff are rude and don't try to help you. It's just a job for them to get by and it shows. Many including myself isn't big fans of AA. I wish this airline gets bought out by Southwest who understands value and elite customer service. They don't charge every little thing like American. I hope soon they can fly into Colorado Springs."
Miinukset: "Delay boarding and then dropped us off at a remote runway and had to wait 45 minutes for a bus to main terminal!"
Miinukset: "My first flight was canceled then they took it upon themselves to bump me off the next light and put me on the latest flight where I got there at 11 o'clock at night then on the way home it was delayed again I missed my connecting flight and then he put me on the latest flight again it was a complete nightmare"
Plussat: "Well, there wasn't any entertainment, but that's ok. The flight attendants were nice, and the flight was on time."
Miinukset: "No complaints here!"
Miinukset: "Flight was delayed and then cancel altogether. No vouchers provided for the inconveniences."