Flight delayed by a full day plus food terrible. Worst airline that I've flown in 40 years of traveling.
Checkin agents all arrived late and the connection in Lisbon was too tight and almost missed. Stressful. But we landed safely.
Very very cold inside the aircraft. It took more than 2hours to get served by the Crew. The Crew was very polite. The Flight was delayed and No explaination and the gate changed the time from 12:15 to 12:10 even though it was first delayed to 12:25. Departure was finally 13:05lt The app for check-in is also not user friendly. Really unprofessionel in so many levels
The food and the crew is the best. I hope they keep the same way .
Plussat: "I couldn't take the fly. And no body answer! No by the phone, no body on the airport, no body on Facebook, I can't by the web. I need help and no body answer."
Miinukset: "Pleace call 666 394 865"
Miinukset: "Too cold on plane"
Miinukset: "If baggage claim was faster"
Plussat: "We missed the flight by five minutes do to our connecting flight being late. We had mechanical issues, weather delays and an aborted landing in Miami."
Miinukset: "Tap would not roll us over for the next day. We had executive tickets in business class. They wanted 3000.00 dollars each for the flight."
Plussat: "attention and food"
Miinukset: "more bathrooms on the airplane"
Miinukset: "Too late with delay"
Plussat: "Plane was fairly modern inside with power sockets and usb sockets for each seat."
Miinukset: "Checkin was a total computer and staff failure. Checkin staff really bad and unhelpful Boarding was late. Mechanical delays over an hour. Late flight. Flight attendants forcing you to put bags under seat in front of you instead of overhead bin. Bad lunch. Some attendants poor attitudes."
Plussat: "The crew were excellent during the flight."
Miinukset: "We missed our connection flight because our first flight was delayed. Despite getting to the desk when there were still people queuing he refused to let us board. We are now delayed for 30 hours with no money or clothes. TAP staff were horrible- no sympathy or even an apology. Just awful."
Plussat: "Overhead luggage space"
Miinukset: "Entertainment pretty bad. Boarding very disorganized, takes way to long, getting on and off. had to show Passport and boarding pass way too many times, inefficient. Seat was more spacious than going, but not much padding for long flight. No air control No safety demos"
Plussat: "Cancelled flight. Charged for bags even though we prepaid for them."
Plussat: "Seats were Comfortable"
Plussat: "Food was above average"
Miinukset: "Wasn't told that baggage wasn't included in my fee. Had to pay 170 Euros at the airport to check our two bags. Really really frustrating, and beyond an exorbitant price to charge for bags..."
Plussat: "The service appeared to be good but everything was rationed"
Plussat: "Clean, modern plane - tightly-packed but comfortable seats. Note: if you travel with a bag with wheels it will be weighed at the gate and those over 8kg will be checked. If you have a heavy bag without wheels, it gets no scrutiny."
Miinukset: "Odd they didn’t have a terminal gate on their home airport - we were bused from a distant spot on the tarmac to the terminal."
Plussat: "Comfortable chairs with foot support., friendly staff, good food and choice of entertainment."
Plussat: "It was a cheap way to get to Lisbon with no frills."
Miinukset: "The boarding process was a mess with everyone waiting in front of the gate starting 10 minutes or so before the boarding time. The seats didn't recline at all."
Plussat: "Flight was great"
Miinukset: "Had to pay extra for my only bag! Didn’t know it wasn’t in the coat of the ticket"
Miinukset: "The space is really uncomfortable"
Plussat: "Same as previous flight"
Miinukset: "Same as previous flight"
Miinukset: "flight was delayed. ended up missing our flight from newark home."
Plussat: "Cancelled our flight, at 4am. Did not give a reasonX"
Plussat: "The food was good. I have Celiac Disease and they accommodated my gluten free necessities with GF bread!! Wow."
Miinukset: "The entertainment for an international flight (9 hours) was horrendous. The tiny TVs were actually fuzzy and it is set up so that you cannot actually choose your movie. It is like watching TV where you may tune in to a movie 20 minutes into it playing instead of starting whatever movie you want from the beginning. To make matters worse, there was no plug-in in case you wanted to watch entertainment of your own on phone/iPad."
Plussat: "I liked being able to exit the plane at the end of the flight"
Miinukset: "The seats were cramped and it’s upsetting how you can’t select your own. Flying overseas for 7 plus hours it’s best not to be sandwiched in between two strangers, some of which were vomiting the entire flight due to turbulence that the pilot announced would only be minor."
Miinukset: "When I booked the ticker online I was informed that I can take up to 23kg luggage, but when I checked in, I had to pay over $120 per person for luggage...I was very disappointed with th ideas treatment"
Plussat: "Flight was on time, crew very friendly, check in process easy"
Miinukset: "Seats are very unconfortable and the space limited. baggage policy isn't very clear; I had to pay 20 extra euros for a checked bag"
Plussat: "Getting through customs at Lisbon airport is a nightmare. It takes a full hour standing in line among a hoard of other arrivees before passports are checked."
Plussat: "They gave us good snacks. Comfortable flight."
Miinukset: "We were delayed 1.5 hours. Had to sprint and almost missed my connecting flight."
Miinukset: "Flight Washington late."
Plussat: "very rude empoyees at check in"
Plussat: "I couldn't have been more impressed. Great food and drink and service. Terrific entertainment options and a comfortable ride across the Atlantic."
Plussat: "Crew friendliness and attention"
Miinukset: "They ran out of diet coke and coke zero literally right after takeoff which is a joke!"
Plussat: "The staff were very pleasant, extremely helpful and stylish (the airline's choice for attire is clean with great usage of Portugal's national colors). Thank you for the enjoyable ride home."
Plussat: "Flight staff was great, service was top notch. food was surprisingly good, red wine included in your ticket. movie choice was good. coach seat was as manageable for a long flight. you pretty much know what your getting yourself into flying coach overseas. this was a pretty good seat."
Miinukset: "We flew thru about an hour straight of moderate turbulence but i'm guessing that was unavoidable. Checkin was a bit weird, they had a gate change and never announced it. Fortunately, i checked the board. about 6 of us had been at the other gate for a long while."
Plussat: "The plane had a helpful crew, the plane was modern in that they had a usb charger and plugs for both US and European voltages and there was plenty of space to relax in during my flight."
Plussat: "Smooth landing"
Miinukset: "A few bumpy moments in the air!"
Plussat: "lots of food and drink"
Plussat: "Meal was good."
Miinukset: "Service was poor, the seat was not comfortable."
Plussat: "The plane was really comfortable and clean with plenty of legroom, and the staff friendly."
Plussat: "Left late but made up time and landed ahead of schedule. Seat was large and comfortable. All personnel were efficient, helpful and courteous."
Miinukset: "Did not like the food. One small, not so good tuna sandwich. Ugh!!!"
Plussat: "So much more leg room than the first flight, was able to fully stretch out my legs when needed. Better entertainment with so many viewing options; was able to watch 4 movies."
Miinukset: "Turbulence was pretty bad, but I can't fault the airline for that. Food was typical plane food, but they did cancel the second meal due to turbulence. At the end of a 9 hour flight I was starving by the time we landed. Constant updates over the loud speaker by the pilot and stewardess got annoying; felt like every 20-30 minutes and saying the same thing, and saying it in 3 different laugages."
Plussat: "We were shuttled to the plane then the plane wasn't ready, so the bus took us back. We just stood on the bus by the gate for a good 20min. Then went back to the plane again. This time it was ready for boarding. I don't understand why they took us if the plane was ready. Once we were there why did we go back to the gate again?? Get it together TAP. My first and only experience and it wasn't a good one."