Lentojen peruuttaminen ja siirto aiheutti ylimääräistä tressiä ja lisäsi matkakustannuksia mm. Ylimääräisten hotellikulujen muodossa. Momondon käyttämä Tripmonster on nimensä mukainen hirviösysteemi, jonka tiedoittaminen ja etenkin tavoitettavuus on aivan luokatonta tasoa. En enää suostu ikinä ostamaan matkaa Momondon kautta jos he käyttävät Tripmonsteria.
Ei osunut kaikki kohdalleen parantamisen varaa aikatauluissa ja lennon siirroissa
Miinukset: "The transfer in Istambul was very tight on the way back I literally had to run to get to the flight"
Plussat: "Crew was good but could be better...timeing was very good."
Miinukset: "Food, entertainment"
Plussat: "The Turkish Airline crew are treat you as guests not as customers."
Plussat: "On time ,good food ,good price"
Miinukset: "Nothing! It’s no comfortable at all!"
Plussat: "Food, service OK"
Miinukset: "Old plane, no TV, seats not comfortable."
Plussat: "Boarding couldn’t be easier. The crew is very attentive and nice!"
Plussat: "Unlimited booze. Tons of movies. Classy airline"
Miinukset: "customer service needs upgrading"
Miinukset: "flight sells man were horrible. they were not helpful nor caring, and didnt help me with my problem."
Plussat: "Movie choices and food excellent. Great flight staff"
Miinukset: "Movie controls not too responsive"
Plussat: "The flight went well with no complaints."
Miinukset: "With Airlines in the US charging for almost everything except the air you breath while on their plane I hate to complain about the meal Turkish provided free but a couple of the items on the tray could have been better."
Plussat: "Great service"
Miinukset: "No room"
Miinukset: "Customer service"
Plussat: "Will never use kayak again"
Plussat: "great entertainment, pretty comfortable, good service"
Miinukset: "a little bit of a delay"
Plussat: "Superb entertainment system"
Miinukset: "The flight back from Dublin to Istanbul was awful, it was crowded, very warm, no air to breath."
Miinukset: "Service was terrible, crew was rude. Flight was delayed 2 hours leaving Tel Aviv and my luggage was not here when we arrived. They let us wait two hours for luggage before telling us it wasn't going to make it in. Frustrated and disappointed! Ground security in Turkey was rude and took my sons skate board which we had flown to Israel with and back to turkey, then they told us it couldn't come with us to miami although we flew Turkish both directions with no problem. In the end gate staff went and rescued his skate board from security as he got to the flight crying his little eyes out. Communication was terrible and staff was rude!"
Plussat: "Entertainment and food was good."
Miinukset: "Flying to Tel Aviv (I missed my chance to review), my tray table was broken and the USB wouldn't charge on any of the televisions."
Plussat: "I have been travelling on the Turkish airline since years and it is definitely the best"
Plussat: "Excellent customer service"
Plussat: "Very nice crew"
Miinukset: "שום דבר"
Plussat: "Turkish Airlines has an excellent entertainment system"
Miinukset: "They used to have more legroom"
Plussat: "The lost my 1 checked bag of luggage somewhere between tel aviv-istanbul-frankfurt!! Filed a report at Frankfurt Airport but it was filled with all my essentials and some valuables and the airport staff didnt seem to concerned in helping me.... To clarify, my experience through Kayak has been fine! However this whole ordeal has left a very sour taste in my mouth...i still dont have my luggage. They couldnt track it l yet....maybe you can help or forward this message to the appropriate authority. It is extremely important to me :/ Thanks, I still like kayak :) -addam rhodes"
Miinukset: "See literally everything above"
Plussat: "Timeliness Cleanliness Orderly boarding Courteous crew On board meal edible - even tasty"
Miinukset: "Seats a bit narrow"
Plussat: "Very nice service"
Plussat: "The service was good"
Miinukset: "Didn't like the airplane. Bit old. Too long till boarding."
Plussat: "good job rushing us to the correct gate"
Plussat: "friendly crew and superior service"
Plussat: "The food is amazing, the crew is very attentive"
Miinukset: "The seats can use work. Very uncomfortable"
Plussat: "Delicious meals, friendly crew, good selection of entertainment."
Plussat: "Once on the plane everything was fine."
Miinukset: "My first flight was changed. Only one email was send about that change. It got lost in some other emails so I didn't see it. But I did not receive any other update or reminder. So I had figure out how to change all of my flights from there to Kansas in the States. All with bad internet service and unhelpful costomer service. And having to deal with two unexpected long layovers. All that to say, sending periodic emails is important especially if the flight had been changed."
Plussat: "Smooth flight"
Miinukset: "flight canceled , i flew diff, airlines"
Plussat: "Small plane..no comfort"
Plussat: "Great entertainment and food."
Miinukset: "Boarding was very long."
Plussat: "Good service"
Miinukset: "They need better movies and music"
Plussat: "Pleasant crew, great quality service, good food."
Miinukset: "Comfort was not the greatest. Felt smaller than other airlines but trip was 11 hours long so it wasn't comfortable."
Plussat: "Food and entertainment are great"
Miinukset: "The airplane is not as good as you would expect from the best airline in europe"
Plussat: "Service Good Clean On time"
Miinukset: "Price is high"
Plussat: "It was a quick 2-hour flight with a delicious meal."
Miinukset: "I sat in the only seat that didn't have a working personal entertainment system."
Plussat: "Crew was very nice"
Plussat: "everything was good and don rhith"
Miinukset: "Refused to refund cancelled flight"
Matkustamohenkilökunnan toiminta ja käytös ala-arvoista
Oli kylmä. Aika moni aivasteli tai niiskutti 12 tunnin lennon päättyessä.
Ihan hyvin toimi kaikki, paitsi jalkatilaa oli melko vähän pitkälle pohjoismaalaiselle.
Tuntui kuin lentokenttävirkailijat olisi olleet TET-harjoittelussa. Ongelma ei tietty ole Finnairin henkilökunnassa vaan Münchenin kentän virkailijoissa. Oli kuin kaikki olisivat ensimmäistä päivää töissä. Todella heikkoa toimintaa.
Check in Pariisissa oli vanhanaikasta. Jos on matkatavara menossa rumaan, tai haluaa boardingpassi paperiversiona joutuu odottamaan että check in avautuu.
Henkilökunta oli ihan ystävällistä. Koneeseennousu oli hidas. Tarjottavat ovat nolla-arvoisia, vain lasi vettä ilmaiseksi, ei ole toimiva konsepti ollenkaan.
Kone lähti myöhässä ja henkilökunnalla turha puheripuli kovaäänisiin
Ostettiin lentolippu yhdessä, ei siis pitänyt olla epäselvää, että ollaan pariskunta. Meidät kuitenkin sijoitettiin istumaan koneessa kauas toisistamme. Pärjäämme toki itsenäisesti, mutta moinen homma vaikuttaa lähinnä kiusanteolta. Eikä suinkaan asiakaspalvelulta. Terveiset siis Finnairille tai muille, jotka olivat järkkäilleet istumapaikat.
Staff was very rude at verona airport
Finnair siirsi lentomme vuorokaudella eteenpäin. Ilmoitus tuli tuntia ennen koneen lähtöä kun oli jo toimitettu matkalaukut koneeseen ja tultu turvatarkastuksesta läpi ja odoteltiin koneeseen nousua lähtöportilla. Käsittämätöntä, tieto ylibuukkauksesta oli varmasti tiedossa paljon aikaisemmin. Kari ja Marja Alatyppö
Hyvä, nopea lento, Hki lentoasemalla hyvä palvelu
Very good overall. Quality airline. Checked bag too expensive though
lentoemännät hoiti tehtävänsä hyvin. Koneen ilmastoinnissa oli vikaa, tuli vilu.
Ice cream, seat comfort economy plus, plane 787, Could be better if we are able to pick seats online.
Premiere economy -luokkaan voisi kuulua ruoka
Lento 3h myöhässä. Informaation kulku hidasta ja sekavaa.
The flight was very comfortable but we ended up paying an extra $300 more for each ticket for seats and baggage. We should have been told in big bold letters that there would be extra charges for everything else.
Vähän myöhässä muuten kaikki sujui loistavasti
Finnair on lentoyhtiönä nykyään aivan perseestä! Siirtävät esim lentoja 2 päivällä eteenpäin eivätkä kerro matkustajille edes syytä! Laitoin kyselyä asiakaspalveluun jo maaliskuussa 2022 ja lentomme oli 27.5 ja en ole vieläkään saanut vastausta miksi lentoa siirrettiin.
Lento myöhässä 9h ja lähtö seuraavan vuorokauden puolella. Ei mitään tietoa finnairilta kuinka toimitaan, miten yöpyminen hoidetaan, mitä korvataan jne. Surkea suoritus.
Was delayed and caused us to miss our connecting flight. In fact we've taken three Finnair flights in the last 3 months and every single one has been late.
Lento oli tunnin myöhässä.
Edelleen toivoisin edes kahvia maksutta, Air France osaltaan tarjoaa jopa pientä syötävää ja muuta juotavaa.
Kaikki toimii suunnitellusti, ruokaa tai viihettä en käyttänyt.
Järjestelyt toimi oikein hyvin matkakumppanin boarding pass dokumentti katosi turvatarkastuksen jälkeen puhelimesta jokin spammi yritti latautua , mutta passilla koneeseen 😊 Kone ilmeisesti hiukan kovassa käytössä, istuin muhkurainen. Henkilökunta oikein palvelualtista ja ammattitaitoista ☺
Lähtöselvitys hidas vimeisimmillä tuli kiire lähtöportille
Ystävällinen henkilökunta. Kaikki ok.
Check-in jonoa oli aamulennolla, mikä on pienellä lennolla ymmärrettävää. Kaikki muu toimi mainiosti.
Teneriffan matkaselvitys tosi hidas ja ruuhkainen
Henkilökunnan ystävällisyys oli hyvää, mutta pienille reittilennoille Suomen sisällä olisi mukavaa saada pikku suolaista.
Friendly and professional crew
For some reason l was unable to obtain my boarding pass online for both flights. I almost missed my last flight because it took so long to get one at the airport. Also my arm rest wasn’t moving and the movie on an 8 hr flight wasn’t working.
Kun Finnair ei tarjoa muuta kuin mehua ja vettä niin olisi mukavaa että edes voisi ostaa jotain vähän laadukkaampaa syötävää kuin nuudeleita!
Ilmainen kahvi olihan kiva. Lento myöhässä yli 2 h Hesan päässä odotettiin rappusia. Huh huh. On se vaikeeta!
Lähtö myöhästyi 55min. Oli lähellä että olisimme odottaneet 1,5h koneessa, mutta saivat uudelleenreitityksen.
Henkilökunta oli tosi ystävällistä ja muutenkin koko koneessa oli hyvin rauhallinen tunnelma. Tosin kone oli hyvin vajaa.
Erinomaiset ja viihdyttävät lentäjät mutta lento lähti myöhässä
Lentoemäntä joka oli Lennon takaosassa oli todella mukava!
En voinut käyttää lentoa, koska se myöhästyi liikaa. Paha mieli tuli ja rahat meni. Kari
Boarding was slow. Zones 3,4and 5 are grouped together. If you are used to boarding by group number, it feels like a free for all.
For long flights, 2 full meals should be served.
Air France lost my luggage again Its the second time in a week
Check-in was TERRIBLE !!! The AF staff was mostly clueless and not helpful, and the procedures in place were outdated.
Good cabin crew, Wi-Fi availability al through my trip.
No online check-in, so not ideal for business travellers having to queue to check-in at Zurich airport
Always exceptional service
Plussat: "El entretenimiento"
Miinukset: "Demasiadas mascotas sin posibilidad de descanso. Un gato en ej asiento del frente que no dejó de hacer ruido y dos asientos atrás un pero en la misma situación. Debería tomar más medidas para el viaje de mascotas"
Miinukset: "Short and sweet"
Miinukset: "They have a terrible communication problem, they never communicated why the flight was late, they never communicated what they were doing or what was happening. Bad customer service. Bad communication with the client. They told us when I asked several times that we would not lose our connection and that everything was fine and that was not the case. We lost the connection. No one told us anything. Another problem was that the girl in the boarding process removed the suitcases tickets from the boarding pass and did not want to return them, and held it without any cause. The flight staff went looking for us. Pretty sad and disappointed by their service. I understand that they were causes outside the airline but must communicate to the client. They cannot remain silent and say nothing."
Miinukset: "Our request for vegetarian meals got lost after a glight was cancelled."
Plussat: "Amazing crew and on time flight"
Miinukset: "Entertainment worked sporadically"
Plussat: "Staff were friendly and seats in business were super comfortable."
Plussat: "I'm not Hindu, but I requested Hindu Vegetarian meal. It was very tasty and enjoyable."
Miinukset: "Seats were not comfortable, even in Comfort + seating isle."
Plussat: "Multiple crew members paid constant helpful attention to my mother (88yrs of age) during boarding, deboarding and throughout the entire flight. Thank you!"
Plussat: "The crew was excellent."
Miinukset: "The snacks that were handed out prior to landing were not very good and it looked as though a lot of people in our section felt the same way. Also, there were a lot of empty seats in the comfort and premium sections, but non of our gold medallions were offered an upgrade."
Miinukset: "Placed in last row w/ non-reclining seats, even though bought tix 7 months early. We travel w/ only carry-on bags. AF allows 35 kg each but only 12 kg in cabin. I asked, online, twice, if we could have a couple of extra kg for hand pieces. Rec’d only auto. luggage policy. Forced to check both bags."
Miinukset: "There was no entertainment and there was a lot of annoyed passengers and flight attendants"
Plussat: "Crew was very nice and the food was excellent."
Plussat: "On time, staff was nice."
Miinukset: "Not many options and not even a glass of champagne. That’s a minimal requirement. No sparkling water. Just very limited"
Miinukset: "Arrived 5 hours late"
Miinukset: "Flying back to US, passsengers get charged for their luggage. Which this is not informed to us, neither On our email nor when we were checking ( for free) in Us"
Miinukset: "I ordered Asian Vegetarian Meal. But they served me only pasta."
Plussat: "SFO - CDG (Air France) was a great journey in all respects. But the one major reason for that was, the middle seat was empty. I was so fresh after the journey, would definitely recommend this flight to anyone."
Miinukset: "The flight was delayed by atleast 45 mins and therefore had to rush at the CDG airport to catch the next flight."
Miinukset: "I was treated like I am not supposed to ask for food and they had one choice of meal for me while they had 2 for the rest."
Plussat: "25 min ahead schedule!!!"
Miinukset: "Cabin space, too narrow rows."
Miinukset: "Entertainment screen did not work; in neighboring seat it could not be switched off when we wanted to sleep; sourly employees everywhere (re-booking counter an exception); food close not being edible and cold; I forgot my watch on when going through security in the Air France terminal; when I started to say "sorry" I was yelled at by the screener who said that she will do the talking; she sent me back through the scanner twice without my watch, then once more with the carry-on and made sure that I went to the end of a very long line to wait for another screening rather than having me just go through the scanner without my watch. Needless to say, there was nothing else suspicious about me once the watch was removed. Eager to exercise her power, the security person did not seem to consider that she slowed down a long line of people waiting to be screened. I should add that I am 73 yrs old grey haired female who has traveled a lot both for pleasure and business during my entire life, often to some difficult places and that I do not argue with or provoke those in power in a situation like this. The yelling and the sending me repeatedly through the scanner, which did not beep once the watch was removed, was beyond anything I had experienced anywhere else. The sending me to the very end of the line seemed outright spiteful. (I did miss the plane connection.)"
Plussat: "1. Entertainment - Decent movie selection. I wished the angle of the screen in economy could be adjustable as well. Turkish Air does it better. Once the seat ahead of me reclines I dont have too much hope of saving my eyes from the awkward angles."
Miinukset: "1. Boarding - Learn from maybe Turkish Air who allocate people zones based on where you are seated in the plane. People seated all the way in the back should be allowed to board first and fill the plane back to front. Makes it less likely for you stand around waiting for people as well people all the way in the back making contact with every possible human already seated in the aisles. 2. Comfort - Window seats are too hot, middle aisle seats are too cold 3. Thankfully they do have halal offering. Now if they will even let me choose that I am allergic to seafood. Glad for the chicken. Nothing to boast about."
Plussat: "Haven't flow with Air France for some time now and definitely noticed a lowering of standards"
Miinukset: "The gate changed 3 times and the terminal was very crowded. The staff seemed disinterested and distracted. The quality of the food has dropped dramatically."
Plussat: "Very good male crew member. Pilot genuinely apologetic for the delay."
Miinukset: "After running due to a 1 hr 10 min change over between flights boarding didn't prioritise anyone but I got on fine. Only to be told at the departure time that there was a problem with the baggage hold and we were delayed. In total 50 minutes late leaving. Breakfast a simple brioche with nothing to add to it."
Plussat: "The crew were nice."
Miinukset: "The boarding process was horrible and it involved climbing down steep stairs from the air tunnel to the tarmac to board a bus that took us to a far distance where the plane was parked. Had to new walk in the sweltering heat to the plane can climb up steep stairs in the heat! We were now kept in the plane for another hour with no aircondotion. It was boiling hot in there. We had to use the safety manuals to fan ourselves. We eventually left late and got to Lagos one and half hours we were meant to get there. Lastly not all the luggage arrived. Two days into my arrival and I am yet to get all my luggage. It was truly a horrible experience which was echoed by fellow passengers."
Plussat: "Food and service was good and price was acceptable"
Miinukset: "Very long route"
Miinukset: "They were unfreindly and rude."
Plussat: "Sometimes you get surprised, with this specific flight, we had an excellent young and perfect cabin crew. Thanks, Joon!"
Plussat: "The food was pretty good and the staff were friendly. During our transfer in Paris, my mum had a medical emergency and had to go to the medical centre. As such wr couldnt go to our final destination in Morocco and had to get our luggage off the plane. The staff at the AF counter were very helpful in that aspect. And when one of the luggages was completely damaged, it was replaced it with a brand new one which was fantastic. On the way back, we had some issues with the ticket because we didnt go to Morocco as planned which resulted in some trouble checking in. But the staff at the counter were quite helpful."
Plussat: "Service was excellent, top of line Food ,some of the best I’ve had on a airline Seats & pillows comfy But we were in La Première! Also the equipment- a380 was terrific"
Miinukset: "Only 1 bathroom (toilet) for all of first class"
Plussat: "Nothing particular"
Miinukset: "Nothing particular"
Plussat: "Punctual, great food in Premium Economy, friendly crew."
Miinukset: "Took over 75 minutes (after arrival) for baggage to arrive on the carousel. Boarding area did not have well-defined lanes for different groups."
Plussat: "Crew very professional and nice food Boarding process well organized"
Miinukset: "Poor seat comfort in business class and no entertainment for a flight lasting more than 1h"
Plussat: "Option to upgrade seat which I didn't take but might for outbound red eye flight in future."
Miinukset: "Faulty toilet meaning longer queues for the loo. Crew were a bit haphazard in serving food and my row was missed out for coffee after dinner."
Plussat: "Crew was welcoming"
Miinukset: "Space between the seats was too small."
Plussat: "Short, lots of leg space"
Plussat: "Not much."
Miinukset: "It was one problem after another during check in. And it was difficult to find help in English so I couldn't really tell what was going on. In the end I was tucking to get checked in because they were insisting I use a kiosk but I was telling them that the kiosk said to see an attendee. It was not efficient and I felt like a burden asking for help when there was nothing else I could do on my own."
Plussat: "All crew I interacted with was great, friendly, and helpful."
Miinukset: "Flight was late. Boarding very slow. Entertainment was ok by today's standards. Each seat had a display, but movie selection was not great. For a French airline I was looking forward to breakfast -- maybe some nice pastries or at least a decent croissant with jam. None such. It was disappointing. Meals were not impressive either, but the complimentary wine was good."
Plussat: "Not much"
Miinukset: "Plane late departing allegedly because of cleaning the plane, but why was the cleaning done that late? Also, ground crew remarkably uninformed about what was going on in the plane. Poor communication between plane and ground crew. No explanation from pilot as to continuing reason for delay even after we boarded. Departure time, 1.00 pm, boarded at 1.10, actual departure time 1.45, causing me to almost miss my connection and definitely causing my bags to miss the connection."
Plussat: "Cheap aircraft, not even headsets"
Miinukset: "Dirty aircraft, I expect more when I pay a lot"
Miinukset: "Meal choice missing kosher non-gluten combination."
Plussat: "Crew was wonderful."
Miinukset: "Freezing cold. Entertainment was limited. Airplane food is what it is."
Plussat: "Crew was great as were the Premium seating. On the whole I thought Norwegian was a good value and pleasant flying."
Miinukset: "For a while there was only one person to handle everyone checking in, later there were three at most for the whole plane. We were also told to throw away the baggage tags printed by the kiosk for new ones from the attendant. So why put you through lining up for kiosk check in?"
Plussat: "The flight was punctual and there were no issues taking off or landing."
Miinukset: "Some crew members refused to speak or try to understand French; others did not speak English. This was very confusing for me and I had to interpret for my neighboring passengers. This should not happen on a Paris - Los Angeles flight. In flight movie selection was poor."
Miinukset: "Carry on luggage had to be put below AGAIN as there wasn’t room in overhead lockers. Then had to wait 25mins for luggage at carousel."
Plussat: "We didn’t order any food. Free drinks would have been nice. Crew was nice. Entertainment was a good surprise."
Miinukset: "Having the choice of no drinks or $5 drinks was unpleasant. Also, why were we crowded three in a row of three seats when there were rows (of three seats) with only one person? Also, it was a major pain in the neck to be stuck at CDG with all our luggage (which we had to claim after the previous flight — surprise! — since we bought out ticket through Kiwi.com) for hours, due to Norwegian Air not allowing us to check in yet."
Plussat: "Modern plane"
Miinukset: "8 hour international flight and they dont offer free water? Staff boorish and entertainment limited but works well."
Plussat: "No delay leaving Madrid and the check in very organized."
Miinukset: "Getting to NY we have to taxi for one hour"
Plussat: "The price"
Miinukset: "Old aircraft Abu Dhabi-Oslo had no inflight entertainment service and no meal service - 7 hours!"
Miinukset: "There was no food served- besides that which one could purchase. We got drinks coffee tea or water only. There was no entertainment either."
Plussat: "Cheap flight that left somewhat on time. The middle seat wasn’t open so it made for a pretty easy flight."
Miinukset: "No beverages or snacks. Nothing to watch and the plane was dated."
Plussat: "New equipment Boeing 787 Dreamliner"
Miinukset: "I had to pay for first pice of laggige and for food"
Plussat: "Fast processing, fast baggage, very efficient"
Miinukset: "They charge for drinking water, no snack, no morning coffee"
Plussat: "Great plane and crew. More than I expected"
Miinukset: "Norwegian airlines handling of their 3 hour delay and subsequent missing of connection flight."
Plussat: "Modern plane, nice crew, good air, enough seat space, easy ordering and paying for food"
Miinukset: "It was pretty cool the whole time and I’m not somebody who freezes in airplanes"
Plussat: "We liked nothing"
Miinukset: "Super budget airlines. Nickel and dime you for everything including water on a 5 hour flight. The flight was delayed but they never posted it and I have no idea why they have boarding groups since they allow everyone on at the same time. All the magazine says they have charging ports-they don’t and the WiFi is spotty at best.."
Plussat: "Friendly crew Comfortable clean planes"
Miinukset: "Departure delay JfK Luggage at Amsterdam took way too long"
Plussat: "Very friendly staff. Very accommodating. Had a delay of 1 1/2 hours (it happens). Lounge was awesome. Long line to get in waiting area to board. Was very crowded in the room right before boarding."
Miinukset: "Somehow I got gluten free meals when only my wife should have. The crew helped us through this though as best as they could."
Miinukset: "My wife and I made our reservation 4 1/2 months in advance. We were notified of an airplane change and only upon my further investigation and telephone calls to Norwegian it was apparent that we no longer had seats we had reserved. As a result we were stuck in the last 2 seats in the rear of the plane. Extremely disappointed with Norwegian. Richard and Sharyn Klassen"
Plussat: "Expedited service. Arrived early. Great onboard staff service."
Miinukset: "Small screens for media viewing."
Miinukset: "The flight kept getting further delayed but remained th same after the flight took off, then when it was due to land at lax and we were there waiting it updates to an additional 45 minute delay. You couldn’t have updated that before the arrival time? Poor customer service!"
Plussat: "For a low cost airline its ok"
Miinukset: "The help this company is offering for delayed or lost luggage is less then minimal"
Miinukset: "Lost baggage and no updates about any searching process"
Plussat: "Good service, smooth boarding, 2 meals, comfortable flight."
Miinukset: "Crowded space like most flights."
Miinukset: "Crew did not even offer a glass of water. Cabin crew was rude. An hour and a half delay at Newark AFTER we landed due to "not available gate" Lost luggage. Took over 25 minutes for a rep to get to Baagage Claim. Next morning and still waiting for a claim number."
Miinukset: "Flight was delayed by 1 1/2 hours. Missing my connecting flight from Oslo to Munich"
Plussat: "Flight was inexpensive."
Miinukset: "More than 1.5 hours late and NO NOTIFICATION FROM AIRLINE. Not even when I was checking in. No offer of even water to passengers who didn't buy meal plan-Illegal on an 8+ hour flight. Awful."
Plussat: "Comfortable planes and great prices"
Miinukset: "Having to pay for drinks, even water!!"
Miinukset: "Everything. The check in machines were broken so I was FORCED to miss my flight. I had to pay $329 to get the next flight which was the next day and I paid for insurance. I'm across the world with no working phone, nowhere to stay and barely have anymore money yet instead of the desk right in front of me helping I had to call Norwegian. I've never heard of an international airline that doesn't feed you for 10 hours and then runs out of food for you to even purchase. It's madness. I will NEVER fly Norwegian again and I will let everyone know not to either."
Plussat: "We took what was to be a 9 hour flight from Denver to London and the service was great. My fiancée has allergies to food and the staff took good care of her and made sure that she was getting meals that had no triggers in them. For me the seats are always a bit too tight for people with real shoulders. It’s okay though I’m used to that. But then landing 40 minuets early was great. It allowed us to go through the border and still be on our way as quickly as if we were home in the states."
Plussat: "I believe the only thing I did like about the trip was the easement of getting checked to board the plane. Other than that, maybe just the price of my flight."
Miinukset: "Where to begin, first of all the flight was delayed. And not just one or two hours, but almost 5 hours! The communication from the boarding crew was atrocious, as they did not keep us informed until maybe an hour after the fact that it was already delayed. After finally being cleared to board we were all cramped and rushed on a shuttle from the waiting area to the plane. I've been on cramped planes before, but maybe not this badly. I received a middle seat, which was alright, but the amount of space to move around in was unacceptable. I attempted to load my carry on in the storage compartment overhead but it was all taken up. That made matters worse in terms of having space to stretch my feet out, as the person's next to me were not the kindest and kept cramping me even more. The delaying of my flight made me miss my check in to my hotel two hours later. I lost most of my day I'm being able to have free time before the check in due to it. Overall, I was not satisfied one bit with the airline service. I just hope that my return flight is a more pleasant one."
Plussat: "Crew was extremely helpful. The flight was delayed and it was cutting it close with my connecting flight. One of the crew members had the bus take me to my terminal and I made the flight."
Plussat: "The flight itself was really good, smooth and easy. The staff were also very helpful. Good value for money"
Miinukset: "The plane hadn't been cleaned properly, there was still food in the pocket in my seat from the flight before. And they didn't bring the trash through nearly often enough which resulted in passengers leaving wrappers and cups on the floor. We were 30 min delayed as well."
Plussat: "Disability access at Gatwick was excellent. Quick, polite and efficient service from arriving at the airport to boarding the flight Can’t comment on food as did not have any."
Miinukset: "The flight was almost full with only a few empty seats at the back of the plane. I was on crutches with a broken ankle and had asked politely if I could be sat next to an empty seat so I could elevate my foot (doctors orders) and because my boot would not fit under the chair in front. The crew made no effort to seat or switch me to a seat at the back next to one of the few empty seats. It was a very uncomfortable flight and I had to keep my foot in the aisle and stay awake to avoid being run into by the food or drinks cart. Poor selection of movies. Mainly older movies. While I actually appreciate the cheaper flight and being able to avoid paying for the food I think that they should offer water. There is only so much you can carry into the flight and having to buy water is ridiculous."
Miinukset: "They don't give you ANYTHING onboard. Literally NOTHING but a glass of water. You pay for everything. Horrible!!"
Plussat: "Nice flight on a very nice plane."
Miinukset: "Baggage handling on the way back was rough. Wrecked my new suitcase."
Plussat: "I received a meal and a breakfast to go for no additional charge."
Miinukset: "I booked a Norwegian airlines flight but it was actually run by another airline. The movie selection was bad and the touch screen did not work very well. The seat were cramped and they did not pass out blankets."
Plussat: "The food available for purchase was unexpectedly fresh and the screen ordering system is convenient. The plane was new and nice and clean, but pretty tightly packed."
Miinukset: "The flight was delayed by an hour and a half and the pilot kept saying that we'd be leaving in five minutes leading to a planeful of frustrated customers. The entertainment system does not have a very good selection of films. The crew was fine, but didn't go out of their way to be friendly or helpful."
Plussat: "Its very cheap! But its a typical no-frills airline that doesn't give you food, extra leg room, etc. The woman at the check in line was super nice, though, and gave me a seat in an empty row."
Miinukset: "They didn't give us any (free) food for a flight from Providence to Dublin. You have to get your carry on approved by the check in desk first, so you can't go right through security even if you've printed out your boarding passes."
Plussat: "Flight was good and crew was friendly. Good entertainment options."
Miinukset: "I didn't realize that with this class of ticket it is bare bones, meaning you don't even get a soda or anything, you have to order and pay through the computerized snack bar and then they deliver it to your seat. If you ask for a glass of water they will give it to you but they don't ask. Also they did not pick up any trash until the very end of the 8 hour flight. You get what you pay for! Overall it was okay for me but it was a bit surprising that with such a long flight they don't offer even a soft drink or coffee/tea!"
Plussat: "In-cabin staff & service fine. No complications with baggage - appreciated when we are traveling as part of international trip."
Miinukset: "Boarding process in Bergen a bit disorganized"
Plussat: "The crew was reasonably customer-friendly and the individual entertainment options made long flight easier, and economy class at the back of the airplane was as comfortable as can be expected."
Miinukset: "The pre-boarding and boarding experience was dismal, with extended delays requiring leaving the gate area accompanied by vague explanations and conflicting instructions about when to return to the gate, when to expect an update, and how to expect the update to be communicated. Instead, ground agents were rude and blamed passengers' confusion on us rather than their own lack of coordination and communication among themselves."
Miinukset: "The tickets are extremely unclear as to which airport they depart and arrive at."
Plussat: "The flight attendants are very welcoming and kind. The cabin has a positive atmosphere and comfortable seating. Food was also surprisingly excellent."
Miinukset: "A bit cold."
Plussat: "plane seemed rather new."
Miinukset: "WiFi did not always work."
Plussat: "Boarding by seat number made boarding go smooth"
Plussat: "Loved the modern amenities - movie selection and being able to order snacks and drinks from the screens. Orders were delivered quickly."
Miinukset: "It was SO cold for the entire flight. Boarding process was very confusing with the buses. No restroom in gate area."
Plussat: "I loved the flight"
Miinukset: "Paying for water is somewhat strange"
Plussat: "Obviously this flight was shorter and smaller and I didn't isn't even expect much. However once again Norwegian exceeded my expectations."
Miinukset: "No entertainment"
Plussat: "The entertainment was good and the flight was on-time in both directions"
Miinukset: "The lights! During a red eye flight, people want to sleep. Don't turn the cabin lights on every hour. Also, free water would be really nice."
The flight was delayed by one hour, no one told us anything,
Flight boarded very late and then flight took off over 2hrs late. No food and drinks provided at airport despite law. Then before landing in Berlin, crew announced that the flight was so delayed that the airport was closed for landings and flight was diverted to Hanover. Flight crew stated over the PA that buses would be waiting at airport to take passengers to Berlin. In fact, no buses or help was provided and passengers were left looking for their own way to Berlin at 1am, when there were very few options Bad bad bad conduct
Fast, good loads in and out, totally worth of price.
the worst experience in my life
Plussat: "Not much"
Miinukset: "The CHEAP profiler of a CEO this airline has as its head. As it stands, Ryan isn't worth saving."
Plussat: "I was traveling with a handicap, the staff was very polite, patient and helpful"
Miinukset: "No service. In order to make up the low fare they force you to buy their services-food, lottary, seats- and because they pay less at the airports , they are last on the list for take off and landing."
Plussat: "The crew on the plain were great"
Miinukset: "The flight was delied and no one let us know The ground crew wasnt nice at all, even a bit meen..."
Miinukset: "There was a delay of 2 hours when the boarding du"
Plussat: "Short flight"
Miinukset: "Give free water"
Plussat: "Friendly crew. Good leg room."
Miinukset: "Magazine racks on back of seats would have been good."
Plussat: "Easy trip. Crew relaxed, short flight."
Miinukset: "The process of getting on the flight is the most exhausting part: distance to Terminal 1, multiple screenings and checks, then another long bus ride to the plane. The flight itself was is the easiest part at this airport."
Plussat: "Service and comfort means ryanair"
Plussat: "The frew was nice"
Miinukset: "When I made the reservation, I paid 20 Euro for 1 suitcase (20 kg.), but was surprised to realize that the payment was not valid for the whole trip (but only for one flight). I had to pay 40 Euro for the flight back. It could be helpful if you'd clarify this as part of the reservation process."
Plussat: "Flight took off on time"
Miinukset: "Seats are very uncomfortable"
Plussat: "Crew were polite and friendly. Aircraft was clean and comfortable and the price was unbeatable."
Miinukset: "Kayak provided Ryanair an incorrect email address I could not sign in on line. Unsure if I would be able to board, I had to buy another ticket from Ryanair on line. Never again Kayak."
Plussat: "Thete is nothing really good in low cost flight, so if you are not expecting you will not be disappointed. Recommend purchase the priority package in advance and allowed to bring two items on board."
Plussat: "Helpful staff especially with disabled access."
Miinukset: "Not seated together with my wife despite booking months ago. Very cramped conditions on a very full flight meant it was uncomfortable Bought our own food onboard as realised everything was charged for. Even water."
Miinukset: "Poor check in Service ... bullying. Paid 40 Euro each for 3 extra bags .... website extremely unclear. Plane had to return after taxiing to let ‘unwell passenger ‘ off. No other ongoing explanation... took an hour to get him off ! Felt quite unsafe ! Had to ask if they retrieved his bag ."
Miinukset: "Their staff not helpful on desk Asked them the question how to get boarding code pass barely answered"
Plussat: "Price and punctually."
Miinukset: "As mentioned being separated by the “ random computer choice of seats. We were put rows apart both with empty seats either side of us, we fly lots and only Ryanair and Jet2 do this."
Plussat: "Smooth boarding Friendly staff"
Miinukset: "Flight was delayed 1.5 hrs Dalayed at the gate 1 hr Waiting at the baggage claim 1.5 hrs Very disappointing"
Miinukset: "2 hours delay"
Miinukset: "Tutto in ritardo anche afumicino abblamo aspetato oiu di 2ore per le bagali.la partenza in ritardo,e poi abbuamo viaggiato piu di 4ore"
Plussat: "Short flight Flight itself is cheap Plane ok"
Miinukset: "Could not seat with my partner - it looks as if it is done on purpose so that people will pay Also - the price for the suitcase is outrages and much too expensive"
Plussat: "I liked that I got a seat on the plane and it didn't fall out of the sky"
Miinukset: "Stansted Airport was just a complete shambles. Ryanair used a gate thhar had almost no seating and the flight left 30 minutes late."
Miinukset: "Flight delay, everything costs money, even a glass of water. I never will fly with them"
Plussat: "The price of the ticket"
Miinukset: "Nothing!! No place for the legs, minimum !!!! No option to move the seat back !! All the flight the light was On"
Plussat: "price and schedule were very fine on time pleasant staff"
Miinukset: "they changed their onboard bag policy was changed several times between our purchase of tickets and flight date , poor policy and customer relations"
Miinukset: "1. I brought a trolley according to the specifications in the web page and the message sent to me. They claim it was too big, even though it did fit into the box they use to measure the luggage, saying that it fitted too tight, and insisted on my paying an extra 50 euro. 2. They purposely split family members in the hope that people will pay extra to sit together. We did it on the first leg, but then managed to switch seats without extra cost in the second leg. It just required several people switching around."
Plussat: "Most parts were as to be expected"
Miinukset: "Unavoidable Weather caused diversion to Manchester. Like all airlines, Ryanair are unable to perform to expectations, and promises made (Low priority to get off plane into terminal comp to planes that arrived after us.No busses to Birmingham had been arranged for onward travel of passengers.) Etc."
Plussat: "best food and drinks best clubs"
Plussat: "Low price"
Miinukset: "delay of 1:30."
Plussat: "on time"
Miinukset: "Flying shop"
Plussat: "The crew traveling out of Rome was pleasant is the only thing positive I can say."
Miinukset: "-we paid extra for priority boarding and did go through the line first to board the shuttle to the plane but then they had everyone else from the overbooked plane crowded like sardines into the same shuttle. It was a waste of money. -traveling to Rome on Ryanair we took samsonite carry on luggage onto the plane with no problems. Leaving Rome we were told to recheck our luggage size. The wheels stick out a little and they made us pay 100 Euros to check our bags. Once on the plane we saw many passengers with luggage and bags much larger than our own and did not have to pay to have them checked. We were the only Americans on the plane. -The seats do not recline and are at a 90 degree angle which is very uncomfortable for a 3 hour flight. -the crew traveling to Rome was very rude. -the seats were dirty with food and crumbs before I sat down and there was trash and food on the floor. It is as if the plane is not cleaned routinely."
Plussat: "Ryanair was a great surprise. I am 1.79 in height the seats were not cramped, yes they do"
Plussat: "Fast accurate on time and proffesional"
Miinukset: "Kept staying for 1 hour unnecessarily. Plane late. Flight late, arriving 1 hour late. run out of many refreshment options, plane dirty."
Plussat: "It landed on Dublin"
Miinukset: "It was late"
Plussat: "Nice staff easy flight going to Venice, Italy"
Miinukset: "Coming from Venice, Italy to Frankfurt Hahn was very rough. Pilot took very sharp turn in the air and felt g forces through my body along with the wife. Landing was very rough and went too fast and had very hard breaking last minute on the runway and when turning into the terminal for drop off."
Miinukset: "Late , expensive, loud, no leg room seat do not tilt !"
Plussat: "departure time"
Miinukset: "no water to drink"