Too long a flight for just pretzels.
the worst trip ever, never flight again with american
Flight departed 2 hours late and arrived and landed but did not deplaned the passengers until 30 minutes later which made it impossible to make my connection that left before deplaning
Plussat: "The crew was super nice, they offer me to change my seat to fly with my sister."
Miinukset: "The pilot"
Plussat: "It got me to my destination safely."
Miinukset: "Very abrupt service. Not much room."
Plussat: "Crew were amazing"
Miinukset: "WIFI please for the god sake it’s a transatlantic flight"
Plussat: "787 seats have better legroom & recliner"
Miinukset: "Vegetarian food needs lot of improvement"
Miinukset: "My tray table was dirty. It had crumbs on it. The flight was on time which was awesome."
Miinukset: "The seats are extremely restrictive and in a aisle seat I had the gentleman sitting next to me with thighs touching and attendants brushing by me as I squished to left to avoid contact with him. Entertainment screen between center seat and window seat so I just didn't even try to look at it and mostly just leaned forward to have a little space. Also another inch or 2 was taken by person in front of me putting their seat back. With such restrictive space why is this even possible??? Flying has become ridiculous and I try not to as much as I can."
Miinukset: "Actually getting the flight I paid for. Or at least getting a one way flight, like I should've had. Arrived at my destination 4 hours late."
Miinukset: "We landed early but the plane was late 50 minutes into gate. Plane went pst our gate twice, just driving around the terminal."
Miinukset: "American airlines needs to improve their inter hub options"
Miinukset: "I'm expecting more from AA. We were delayed for 2.5 hr since we didn't have a pilot !!!!!"
Miinukset: "Speaker volume was too high."
Plussat: "Comfortable seat"
Miinukset: "Umm, maybe a tv in the headrest"
Plussat: "On time"
Miinukset: "Tiny seats, no snack or napkin with the drink. Noise in back."
Plussat: "Overall decent, standard AA experience."
Miinukset: "If you’re used to Main Cabin Extra, you get easily tricked by the red trimmed seats. The gentleman in front of us was. Also, Tucson airport baggage delivery was D- as usual. Slow and only partial regard for priority tags."
Miinukset: "Too bad you paid$$$$ and they give you pretzels"
Miinukset: "Small, cramped seating"
Plussat: "The flight was on time"
Miinukset: "Tiny bathrooms"
Plussat: "Quiet, flight. Full but you wouldn't have known it. Had an issue with lavatory door not closing right. Turns out an AA mechanic was a passenger and fixed it!"
Miinukset: "I didn't find out until in the air that I needed to download the AA streaming app ahead of time to watch movies on the plane"
Plussat: "The flight crew was very friendly"
Miinukset: "I wish the flight was longer. :)"
Miinukset: "The flight was delayed an hour (which wound up being a 3.5 hour delay in total, with all the continual delays that pursued afterwards(, which would have made us miss our connecting flight back to our home destination. We switched flights in order to make it home at a decent hour and not spend our entire day and night in an airport. We arrived home and they did not transfer two of our three checked bags to our flight, thus making it highly inconvenient upon our arrival home with no luggage."
Miinukset: "The male flight attendant was incredibly rude, kept hitting my arms with his body with zero apologies. No manners when taking food and drink orders. Did not seem like he liked his job and in a customer service atmosphere this was extremely disappointing."
Miinukset: "Poor seating and lost my bag."
Plussat: "Plane was new and entertainment was free. Great service too."
Miinukset: "American has improved a lot"
Plussat: "On time and clean"
Miinukset: "No legroom! Felt like a caged animal. No power for my devices."
Plussat: "Everything else was Fine on the flight..."
Miinukset: "...But having HBO NC-17 available on a public flight is uncalled for. Even though screens employ technology limit viewing from the side, the seats behind can see everything. We were thankful none of our kids were on this flight. Gratuitous sex scenes in abundance. No thanks American."
Miinukset: "Seat in front of me was broken in the reclined position so I had no leg room."
Plussat: "The seat pockets were decent, though I like when the magazines have their own designated slot behind the tray in addition to a pocket. Also good there were power outlets. I liked that they didn't skip row numbers, including 13. So if you're in row 22, for example, you know that's literally how many rows back you are."
Miinukset: "It took 25 minutes from when plane landed until it reached the gate. There was also apparently an issue with the auxiliary power -- the lights went out in back half of plane when we arrived at gate. I prefer having a screen behind each seat, rather than those attached to ceiling on this flight, so that the entertainment can be customized."
Miinukset: "Plane had no Per-seat entertainment system."
Plussat: "Returning flight had much more entertainment options. I didn't sleep at all during the flight, which was perfectly fine by me because I didn't want to. The crew did a nice job. Complimentary wine was nice."
Miinukset: "Hated having to pay extra in order to sit next to my wife on the plane for our honeymoon. It was not clear from the beginning about needing to reserve any kind of seat before most were taken."
Plussat: "Nothing in particular. They got me there."
Miinukset: "The usual stuff. Uncomfortable. Worse than riding a bus."
Miinukset: "lack of ent. options"
Plussat: "Boarding process and flight crew were just fine - nothing excellent, just average. The plane was an older model, nothing special. We arrived 10 minutes early but then had to wait 20 minutes for a gate."
Miinukset: "They had no alcohol and no entertainment on a Transcontinental flight from IAD to LAX. Also once we landed we had to wait 20 for a gate assignment."
Plussat: "entertainment displays on the back of every seat headrest. Nice room on Main Cabin Xtra, even with someone in the middle seat."
Miinukset: "1 of the flight attendants was pushy(older caucasian lady)"
Plussat: "Flight got to gate 15 earlier than scheduled."
Miinukset: "But took one hour to get gate checked bag, which was mixed in with checked bags at bagged claim."
Plussat: "Comfy seats, great service, was a smooth ride"
Miinukset: "my entertainment system wasnt working, the headphone jack was not working at all."
Plussat: "Boarding the plane from the back first saved longer queues. Unfortunately people cheat and the boarding officers don't send them back to the right queue. Toilets were clean. Staff excellent. I was glad all my flights were stuffed to the gunnels. Presumably that is best for the environment rather than lots of planes with fewer passengers in each."
Miinukset: "Passport control with new computer ID checks was fast. Baggage was slow coming. I booked through Netflights and they didn't book me a good seat. If I could have changed it myself they should have told me. On the way to Tampa on 3rd March I couldn't check in within 24 hours and had to wait half an hour while they changed our plane. BA used to do short science programmes which I loved. Shame these have finished."
Plussat: "Friendly, helpful flight attendants. Flight left and arrived on time, despite being completely full (asking for volunteers to bump). Offered to gate-check our carry-on bags for free to alleviate crowding of overhead bins was fine for us since we already had checked baggage."
Miinukset: "If you don't pay for the premium seats, the legroom is pretty tight. I'm only 5'8" and I felt it -- if you're 6'+ you better pay for it. This aircraft had screens, but not individual ones so you're stuck watching whatever sitcom replay they pick, although there is a moderate selection of other music. I've been on a newer aircraft with the in-seat power and interactive screens so I know how good it can be, so this was a little disappointing."
Miinukset: "Maintenance delay caused me a 4 hour delay getting home on a work night. Going to be a long day tomorrow. Switched connector to United."
Miinukset: "Each flight delayed at least an hour"
Plussat: "I did like sitting on the left side of the plane. There's a little more room. I feel it's horrible how the airline charges so much and cram so many seats in one air craft. Making it a miserable flight."
Miinukset: "See above"
Miinukset: "Horrible, inflight experience, customer service"
Plussat: "The flight was on time. It was serviced well by very friendly flight attendants. I enjoyed it very much."
Plussat: "The crew was very helpful and kind."
Miinukset: "Our flight was delayed over an hour and we had a connecting flight to Vegas that we were worried we were going to miss."
The aircraft temperature was too gold. I was freezing. Could be better controlled, comfortable.
Plussat: "Flight attendants"
Miinukset: "Free water please!"
Miinukset: "Die Wartezeit in Londonit 5,5 Stunden war viel zu lang, das sollte auch kürzer möglich sein"
Plussat: "Crew was great"
Plussat: "Staff was friendly and responsive."
Miinukset: "USB slot that works and also headphone jack that works. Warm food will be appreciated"
Miinukset: "We left Baltimore an hour and a half late and missed our connecting flight to Paris."
Plussat: "Check-in at BWI could not have been nice/more courteous. Great flight and crew!"
Miinukset: "We love this BA flight out of BWI."
Plussat: "The one saving grace, however, was the arrival lounge at Heathrow, which did have excellent breakfast food."
Miinukset: "The seats in business class were very small and uncomfortable. We are not large people, but there was no room to sleep. Plus the service was not warm, the food unappetizing. We will never fly on British Airways again."
Plussat: "British airways and the customer service"
Miinukset: "The fact that I was use inbooked a premium economy ticket on Kayak and when I got there it was an economy ticket."
Plussat: "Lovely wide windows!"
Miinukset: "Surprised at check in with a $60 fee for my one and only checked bag for a 2 week trip. Felt robbed. Seats very close together on flight. Sore knees."
Miinukset: "Dear Sir or Madam: My two colleagues and I bought our tickets from BWI to Geneva, via London Heathrow, through Kayak as I have many times in the past. However, the Kiwi.com travel agency did not flag that the ticket from BWI to London Heathrow allowed for one piece of checked luggage, but the ticket from London Heathrow onwards to Geneva did not allow for any checked luggage. Also astonishingly, we had to pass through Customs, reclaim our checked suitcases from the baggage carousel, and check in again through Customs to board the onward flight, both coming and going through London Heathrow. In addition to the extraordinary inconvenience that we could neither transit at London Heathrow to our connecting flight without going through Customs twice and that we could not check our luggage through to our final destination, we also had to foot a higher baggage charge to allow for checking in our suitcases, now that we had arrived in London Heathrow only to discover this that our onward ticket did not cover one piece of checked luggage. Had we known that the seemingly better price posted by Kiwi.com on Kayak’s comparative offerings came at such a high price of inconvenience and additional expense for the luggage, we would have taken our business elsewhere. It was deceptive of Kiwi.com to engage in such practices, even if it disclosed these conditions in fine print (for no one would expect, nor have I ever seen previously in the hundreds of flights I have taken as a Million Miler on United), without flagging this. And similarly, it was irresponsible of Kayak.com to allow this “apples with oranges” comparison on its website. I’m making three more international trips in December, but I’m inclined not to use either Kayak.com and most certainly not Kiwi.com for future airline ticket purchases."
Plussat: "Safe flight"
Miinukset: "Just wanted a glass of coca cola."
Plussat: "The crew was great and made the flight comfortable and easy! They brought drinks as needed, free of charge, movies and headphones were provided, and the flight arrived ahead of schedule in London! A wonderful experience! Would absolutely fly again and was so pleased to find the deal on kayak!!!!"
Miinukset: "Absolutely no leg room despite paying additional fee"
Plussat: "Nice staff, very accommodating to the fact that we were late and missing connections. The ground staff in baltimore were communicative and really nice about the delay. The ground staff in london were super on top of it, handing us a new boarding pass as soon as we landed given that we missed our connection."
Miinukset: "The back of the plane is just SO cramped. Seems humane to take out a seat in that back section. The food was pretty dry. Would have appreciated a bit more explanation of options. I didn't watch any movies - just tried to sleep. We took off three hours late. It's surprising to me that none of the BA staff spoke italian. Would have been helpful for the missed connections as I ended up stumbling through some spanish to help an older italian couple who didn't speak any english. it was surprising how little translation there was!"
Miinukset: "First flight cancelled. Customer service hung up first time. Almost 2 hours on hold to reschedule"
Plussat: "Price was reasonable"
Miinukset: "Seats not good for 5'10" and taller. Leg room cut short by box fixed under seat in front of me"
Plussat: "The new Dreamliner made for the smoothest, quietest flight I've ever taken."
Plussat: "It was efficient and on time"
Miinukset: "British air is not what ir used to be. It is no longer high caliber flying. The attendant were not impeccable a it once were. The plane was not grand as o expected. Just average like any other airline"
Miinukset: "Cramped seating with no leg room and dinner was barely edible."
Miinukset: "Seat space too cramped"
Plussat: "Spacious. Great movies. Funny safety instructions."
Miinukset: "Arm rests on plane do not raise up all the way. I tried to lay down because the seat next to me was empty but I could not. Person operating the jet bridge took 20 minutes to learn how to operate it. We sat on the tarmac for an extended time"
Plussat: "Sitting in exist row with leg room"
Miinukset: "Seats are small, not enough elbow space. Movie selection was bad."
Plussat: "The crew was very polite and friendly, making this 7-hour flight enjoyable."
Miinukset: "There was nothing I disliked."
Plussat: "Free wine and drinks with dinner"
Miinukset: "Flight was delayed for two hours. One hour on the tarmac. Missed the connecting flight to Munich and even though there were two flights BA could have booked us on while in the air they did not. We had to stand in a long queue 1.5 hrs to change our flight to the last one out and arrived at 10pm instead of 2pm. Also, the dreamliner Economy seating is a nightmare. Sardines thats what passengers are to BA. Never again."
Plussat: "Safe, comfort, reliable"
Miinukset: "Food was NOT good at all. Go with theBeef & Potatoes"
Plussat: "Crew was hospitable"
Miinukset: "Headphone jack in seat arm was inoperable . Seats were so cramped a fellow passenger who was taller seated on the aisle was moved."
Miinukset: "The British airline flight was operated by american airline and someone who handled her bag stole everything. We purchased prior to the flight. 2 pairs of sneakers a gift spoon for our grandson and other items not mentioned. Then they put her bag on another flight which made her wait for 1.5 hours in Madrid for her bag. Your handlers ruined our trip.How can you allow thieves to do this especially with TSA supposedly there monitoring it? I want a claim form sent to me ASAP so I can recover my goods. A notice was not placed inside, stating it was checked."
Plussat: "I like the friendliness of the crew. They were always pleasant and accommodating. The hot meals were good."
Miinukset: "I didn't like the cramped spaces, especially when the person in front of me would put their seat back. It was hard to get in and out if you needed to use the restrooms and to eat with your food on the tray table ."
Plussat: "I like everything the service provided by the crew and the airplane"
Miinukset: "For the second London trip in a row, my return flight to BWI was cancelled. Not weather, not equipment, just cancelled."
Plussat: "Entertainment selection was above average, curried chicken dinner was good too!"
Miinukset: "They lost our suitcase full of outdoor gear (boots, coats, underwear, socks and thermals) days before we head to the inside of the arctic circle on an anniversary trip. Pretty upsetting to say the least"
Plussat: "Crew was friendly and helpful."
Miinukset: "We learned the connecting flight from BWI TO PHL was canceled when we tried to pull boarding passes.This started a five hour panic for our party of four which was a leisure travel nail biter. We lost a day, flew into JFK and had to make other arrangements to avoid canceling our trip."
Plussat: "Overall good experience for short flight - entertainment and breakfast not included."
Miinukset: "Flight from London to Baltimore attendant stood in the back talking and laughing ignoring my call button. Waited 20 min before someone came so I could get water for my daughter. Flight attendant who responded was very rude."
Plussat: "The crew inside the plane was amazing"
Miinukset: "As soon as i got to the check in window i was informed my flight was delayed and I had planned everything to be on time and since my flight was one hour late it kind messed things up a little bit. It seems that british airlines had a delay on purpose just to have a full flight, i wanted to change seats im a skinny guy and i was seated between TWO BIG people my elbows had to be tucked in all the time"
Plussat: "Very courteous staff. Food was good. Flight was fast. No problems."
Miinukset: "air stewardess was very rude unecessarily"
Miinukset: "My flight from BWI-JFK was cancelled due to weather related issues and was rebooked to BWI-MIA-MAD, 5 hours late from my original departure and without providing any meal voucher despite asking from the agent. BWI-MIA flight was delayed due to air traffic clearance from the thunderstorm and almost missed my connection MIA-MAD by few minutes. Upon arrival in MAD, my baggage didn't make the connection and had to wait for 3 days before my baggage arrived"
Plussat: "Customer service."
Miinukset: "Embracardo plane is small."
Plussat: "Good food. Beautiful plane. Great stuff. Free beverages of all kinds."
Miinukset: "There is not enough space to sit. It is insulting to be squeezed into such a small amount of space, particularly on such a long flight."
Plussat: "I liked everything! Free drinks, movies on demand on the seat-back screen on the seat in front of you... comfortable seats. I would definitely fly BA again!! (The American Airlines return flight was a bit less desirable in all categories. Comparatively, BA was awesome!)."
Miinukset: "Not a thing!"
Plussat: "Quiet and peaceful."
Plussat: "On time, no issues, friendly staff"
Miinukset: "Freezing, air cond blowing cold air the whole time"
Plussat: "Nothing in particularly"
Miinukset: "Disorganised boarding, people standing to find a seat, upgrades being handed out on a whim. Meal service poor."
Plussat: "Food and entertainment were great"
Miinukset: "Crew started out way too smarmy. First half hour of flight was nearly continuous, repetitive stream of innocuous announcements. After that, the general mood from the crew was snotty. One male attendant in particular was grouchy and touchy, physically grabbing tables and seats and repositioning the passengers for landing. Another wider attendant seemed to make it a personal vendetta to barrel into anyone who dared extend a shoulder into "her" aisle. During last two hours of flight, the cabin temperature soared into the high 80s (I blame the grouchy attendant), which was made worse because that model of plane didn't have personal air vents."