Lentojen peruuttaminen ja siirto aiheutti ylimääräistä tressiä ja lisäsi matkakustannuksia mm. Ylimääräisten hotellikulujen muodossa. Momondon käyttämä Tripmonster on nimensä mukainen hirviösysteemi, jonka tiedoittaminen ja etenkin tavoitettavuus on aivan luokatonta tasoa. En enää suostu ikinä ostamaan matkaa Momondon kautta jos he käyttävät Tripmonsteria.
Ei osunut kaikki kohdalleen parantamisen varaa aikatauluissa ja lennon siirroissa
Miinukset: "It would be great if you could serve warm food instead of bread."
Plussat: "Seat was ok."
Miinukset: "Better food! Food sucked this time around"
Miinukset: "baby food could have been served baby bassinet installed only after asking multiple times"
Plussat: "flights on time. special meals I ordered were provided."
Miinukset: "very long check-in line. took over 1hr to check in. tried to check-in online in advance, but system did not allow me to do this."
Plussat: "Yes everything was perfect"
Miinukset: "Everything including food was excellent"
Plussat: "The food and the selection of movies"
Plussat: "customer service was great and the food :)"
Plussat: "Every thing normal and in time"
Miinukset: "Food was everage"
Miinukset: "No usb chargers on plane"
Plussat: "good people /service, good food and comfortable seating nice experience all in all"
Plussat: "Turkish Airlines offers an experience much better than your average two-hour plane hop in the U.S. There was a full meal served, staff were kind and didn’t try to sell a bunch of extra stuff to you, and there were many choices for in-flight entertainment."
Miinukset: "Unfortunately, the children on the plane were really poorly behaved and loud. In addition, the flight was delayed by 1 full hour and when we arrived in Vienna our luggage (and the luggage of many other passengers) had not been sent with us. We waited in line for luggage for 30 minutes, then another line for at least 30 more minutes to report the missing bag, and we were then told that it wouldn’t arrive for another day and would be delivered to us within a 3 hour window in the middle of the day. This was essentially an entire night and day lost to a mishap that the airline didn’t even notify us of when we landed. Pretty frustrating."
Plussat: "Everything was great."
Miinukset: "Waited on the plane for a while before takeoff"
Plussat: "Great entertainment, good seat comfort (even in economy seat), good food and friendly service."
Plussat: "The crew are very friendly and in general and the flight was very nice"
Miinukset: "Need to have a bigger seats"
Plussat: "Comfortable seats, good food and in flight entertainment"
Plussat: "The flight was slightly comfortable, there were more food and snacks options than in other aircraft companies."
Miinukset: "Some of the crew were very rude, making a point to show you that they were hassled by serving you. I thought that was poor service. The seats weren't all working so while the passenger in front of me reclined, my seat wouldn't making for a very uncomfortable flight. I thought the entire aircraft needed either renovation or retirement altogether. Old TVs and non-functioning seats, all made me kind scared of where I was tbh."
Plussat: "The hot stewardess. She not only was gorgeous she smelled fantastic. What a treat to look at! Hire more beautiful women. Fire the fat ones."
Miinukset: "No where to stash my legs. Why bother to have feet, knees and legs while flying. While flying economy class, airlines should require amputation of legs at the hip. You should just do it because at the end of a long flight your legs will fall off anyhow. They will be rotten and full of ganggreene from no blood flow."
Miinukset: "crew was so helpful"
Plussat: "Everyone we encountered was friendly and helpful. They fed us and gave us blankets and pillows and slippers. They were lots of movie and tv choices. It was a very pleasant experience."
Plussat: "Turkish Airlins is so wonderful, and I really appreciate being treated like a human being at IST (unlike Schipol, De Gaulle, other airports to connect at around Europe)."
Plussat: "Boarding was smooth. Staff friendly. Great selection of movies."
Miinukset: "Dinner was really poor experience. However I guess it is a matter of taste (pun intended)."
Plussat: "Food was good but needs bigger portion."
Miinukset: "Not many choice for drinks, some fly attendance need to know smiling is good ."
Plussat: "food was good"
Miinukset: "wifi was announced but did not work"
Miinukset: "Comfort, service, food"
Plussat: "Pleasant, very standard flight, arrived safely."
Miinukset: "Flight time left origin very very late at night, would suggest to leave earlier in the day"
Plussat: "Staff was friendly"
Miinukset: "Seats too narrow and no leg room."
Miinukset: "Crew were rude and everything we asked for was an issue like we didn't exist not sure if they had a problem because we had a baby with us"
Plussat: "Attentive crew, great food including perfect attention to our pre-arrangement for vegan meals. Good entertainment selection."
Miinukset: "No wifi at Istanbul airport."
Plussat: "Everything was very good"
Plussat: "Great food! Also, the selection of movies and TV and other entertainment choices was wide. Seats weren't bad for an overnight flight."
Miinukset: "No complaints"
Plussat: "Very professional. Also the transfer in Istanbul was very easy."
Miinukset: "I felt cramped in my seat. the footrest, rather than helping, got in the way of extending my legs."
Plussat: "The entertainment and accommodations were superb. I appreciate all the things they think of to make you comfortable. The seats were a bit hard but they reclined nicely."
Miinukset: "The first delay during my trip was due to an emergency but my layover was delayed again. I'm not sure if this is an outlier event or if this is a pattern."
Plussat: "Very friendly and accommodating staff. Helped us with luggage. Also, the food was excellent and abundant."
Miinukset: "There was not enough milk while they know there is alot of kids"
Plussat: "Food, service, comfort packs."
Miinukset: "Not much Very decent efficient operation Always room for improvement"
Miinukset: "Worst wheel chair service"
Plussat: "Comfortable seats. Rich food and beverages menu. Rich and updated entertainment on board. Crew is polite and service is good."
Miinukset: "When boarding no air ventilation on board, so air is hot like sauna. After departure air condition is excellent."
Plussat: "I was nervous to fly Turkish Airlines; however, the crew was professional and the experience was very positive. I felt safe and well cared for."
Miinukset: "Istanbul connection could have been smoother. The process was not efficient or clear. It worked; and I navigated it, but it could be improved."
Miinukset: "not all the crew spoke English"
Plussat: "The Air hostess are aware of what they are doing, they can manage extra requests from different people."
Miinukset: "The workers at the boarding they don't have good language to new people they think every one should know every thing about Turkish schedule and other information, It is a little bit strange to have no where to sit at Instambul Airport while having wheel chairs for sick people after bringing them at the waiting place where do you think they will be sitting."
Plussat: "Loved the seating space"
Miinukset: "I was traveling with my sister and the lady's who gave us our boarding pass had trouble with our tickets and sat us separate."
Plussat: "good selection of movies free drinks"
Miinukset: "food was not too good"
Miinukset: "Delayed a couple hours."
Plussat: "Flight was great, booking agents, flight attendants all superb."
Miinukset: "Airport in Istanbul could use an upgrade. Poor gate directions and signs. No jetways, meaning they bus you out to the plane each time. This adds to time needed to change planes and may be inconvenient for older people who struggle with climbing stairs or carrying bags."
Sopiva lämpötila, tilava economy ja leffojen lisäksi myös sarjoja. Ruoka oli ihan ok, eikä tietysti voi miellyttää kaikkia.
Matkustamohenkilökunnan toiminta ja käytös ala-arvoista
Matkustamohenkilökunnan käytös ja toiminta ala-arvoista
Koneeseen pakkautumista voisi järkevöittää, esim. rivi tai muutama kerrallaan, jottei syntyisi ryntäylyä ja hässäkkää.
Breakfast was below expectations
Tuntui kuin lentokenttävirkailijat olisi olleet TET-harjoittelussa. Ongelma ei tietty ole Finnairin henkilökunnassa vaan Münchenin kentän virkailijoissa. Oli kuin kaikki olisivat ensimmäistä päivää töissä. Todella heikkoa toimintaa.
Chicago airport kept changing our gate # as we prepare to leave. It also took 25 mins from the time we landed to taxi to the gate.
Stop making the people on the flight pay extra for WIFI. The flights are expensive enough.
Henkilökunta oli ihan ystävällistä. Koneeseennousu oli hidas. Tarjottavat ovat nolla-arvoisia, vain lasi vettä ilmaiseksi, ei ole toimiva konsepti ollenkaan.
Kone lähti myöhässä ja henkilökunnalla turha puheripuli kovaäänisiin
Hyvä, nopea lento, Hki lentoasemalla hyvä palvelu
Ticket was not changeable
Food was my least favorite but everything else was good
Finnairilla hyvä henkilökunta, kaikki sujui tosi hienosti lennolla.
lentoemännät hoiti tehtävänsä hyvin. Koneen ilmastoinnissa oli vikaa, tuli vilu.
Lento aivan täynnä ja bourdauksessa ei mitään järjestystä. Tuntuu siltä, että Finnair sijoittaa pariskunnat erilleen ilman erillistä maksettua paikkavalintaa.
Premiere economy -luokkaan voisi kuulua ruoka
Tehokasta, mukavaa, uutta ja miellyttävää. Homma toimi. Hyvät unet!
Lento 3h myöhässä. Informaation kulku hidasta ja sekavaa.
Lähtöselvityksessä oli vain yksi henkilö, mikä ei vastannut lainkaan tarvetta, koska hän oli ERITTÄIN HIDAS - ja hieman tyly (?). Passeja hän pyöritteli todella kauan ja tavasi hitaasti kirjain kirjaimelta nimemme niistä ja vertaili kuvia meihin. Tuntui todella oudolta. Lisäksi tarranauhat taisivat loppua kesken ja hän joutui hakemaan niitä muualta. Meillä (kolmen hlön perhe) oli ainoastaan yksi laukku menossa ruumaan, mutta virkailija yllätti meidät vaatimalla myös käsimatkatavaramme ruumaan, koska tilaa olisi kuulemma liian vähän. Luonnollisesti olimme pakanneet kaiken säännösten mukaan ja tässä hässäkässä ruumaan joutui myös elektroniikka, jotka olimme jättäneet käsimatkatavaroihin. Virkailija ei huomannut kysyä asiasta, emmekä me kiireessä muistaneet sitä. Lisäksi jouduin todella vaatimalla vaatimaan, että sain yhden laukun käsimatkatavaroihin, koska sairastan diabetesta ja astmaa ja olin pakannut matkalla mahdollisesti tarvitsemani lääkkeet ko. laukkuun. Ehdin jo hieman hätääntyä asiasta, kunnes virkailija "armollisesti" tuli sen verran vastaan, että antoi minun valita yhden kolmesta laukustamme matkustamoon. Ymmärrän tilantarpeen, mutta olisi ollut todella järkevää kertoa jonossa odottaville etukäteen, että tällaista vaaditaan, jotta muutenkin todella tiukalla ollut ollut aika ei olisi kulunut turhaan säätämiseen turhautuneitten jonottajien odottaessa selän takana. Asian olisi mielestäni voinut myös hoitaa hieman kohteliaammin. Lisäksi huomasin koneessa, että hyvin harvan kohdalla oli vaadittu jättämään matkustamoon tarkoitettuja laukkuja ruumaan - ainakin lähes kaikilla oli yksi laukku/hlö mukana. Hämmentävää. Yllättävää kyllä kone pääsi kuitenkin lähtemään matkustajien puolesta ajallaan, vaikka jonottavat pitivät sitä mahdottomana. Lento sujui muuten hyvin, paitsi jalkatilat olivat todella surkeat verrattuna menomatkamme koneeseen.
Kone oli kolme tuntia myöhässä.... Meitä pompoteltiin portilta toiselle. Ilmastointi oli olematon.
Finnair on lentoyhtiönä nykyään aivan perseestä! Siirtävät esim lentoja 2 päivällä eteenpäin eivätkä kerro matkustajille edes syytä! Laitoin kyselyä asiakaspalveluun jo maaliskuussa 2022 ja lentomme oli 27.5 ja en ole vieläkään saanut vastausta miksi lentoa siirrettiin.
Asiakkaita suositellaan menemään kentälle hyvissä,ajoin, mutta finskin lähtöselvitys ja bag drop portit avautuvat, aina, liian myöhään. (munchen)
Lento oli tunnin myöhässä.
Lento oli lähes 3 tuntia myöhässä emmekä saaneet mitään tietoa mistään. Emme saaneet myöskään vouchereita.
Matkatavaratietomme puuttuivat järjestelmästä. Turhaa vaivaa moisesta asiasta. Valitin suoraan Finnairille.
Kaikki toimii suunnitellusti, ruokaa tai viihettä en käyttänyt.
Järjestelyt toimi oikein hyvin matkakumppanin boarding pass dokumentti katosi turvatarkastuksen jälkeen puhelimesta jokin spammi yritti latautua , mutta passilla koneeseen 😊 Kone ilmeisesti hiukan kovassa käytössä, istuin muhkurainen. Henkilökunta oikein palvelualtista ja ammattitaitoista ☺
Hieman enemmän jalkatilaa
Lähtöselvitys hidas vimeisimmillä tuli kiire lähtöportille
Ystävällinen henkilökunta. Kaikki ok.
I couldn’t fit my bag under my seat— and the boarding process was super chaotic and disorganized
Check-in jonoa oli aamulennolla, mikä on pienellä lennolla ymmärrettävää. Kaikki muu toimi mainiosti.
Henkilökunnan ystävällisyys oli hyvää, mutta pienille reittilennoille Suomen sisällä olisi mukavaa saada pikku suolaista.
Kun Finnair ei tarjoa muuta kuin mehua ja vettä niin olisi mukavaa että edes voisi ostaa jotain vähän laadukkaampaa syötävää kuin nuudeleita!
Ilmainen kahvi olihan kiva. Lento myöhässä yli 2 h Hesan päässä odotettiin rappusia. Huh huh. On se vaikeeta!
Lähtö myöhästyi 55min. Oli lähellä että olisimme odottaneet 1,5h koneessa, mutta saivat uudelleenreitityksen.
Henkilökunta oli tosi ystävällistä ja muutenkin koko koneessa oli hyvin rauhallinen tunnelma. Tosin kone oli hyvin vajaa.
Ei mitään hyvää Finnairilla, ei edes ruokaa tai snackseja lennoilla. Ja lennot myöhässä, kuten tämäkin oli taas.
Erinomaiset ja viihdyttävät lentäjät mutta lento lähti myöhässä
Plussat: "Easy no hassle check in and board."
Miinukset: "Absolutely nothing. Thank you!"
Plussat: "Crew was OK"
Miinukset: "Seat was uncomfortable. There was no power outlet."
Plussat: "First class, good food, quiet and comfortable"
Miinukset: "People traveling with "emotional support animals" should board LAST, not first"
Plussat: "My legs were sandwiched behind the seat in front of me. I hate that kind of seat spacing."
Plussat: "It was on time,!!!"
Plussat: "The crew members were extremely helpful. It was a full flight and hard to find space for all the carry-on luggage, but an extremely helpful stewardess did a great job of finding space for my bag. She was attentive and friendly for the beverage service and really made me feel welcome."
Plussat: "Seats were pretty comfortable. We were allowed to deplane down a staircase off the back of the plane. Very cool."
Plussat: "Crew was nice. Boarding and deplaning was quick. Flight was on time"
Miinukset: "WiFi was super slow"
Plussat: "The crew were pleasant and attentive. The seat was moderately comfortable. The food was decent and two services on a 5 hour flight was nice."
Miinukset: "I’m getting so tired of flying American Internationally on old planes without modern norms. What international flight doesn’t have seat back entertainment or better cabin environment systems?!"
Miinukset: "Overall good business class trip."
Miinukset: "The greed of the airlines is on full display. There was a time in the 1960's when flying was a special experience. That is all gone now. Flight attendants cold, and almost hostile."
Miinukset: "PHX airport baggage claim was a mess. I had to wait 40 min to pick up the luggages."
Miinukset: "The gate attendant was very hard to understand and so I couldn’t hear what she was saying."
Miinukset: "Only snacks available at 5am"
Miinukset: "that my flight got cancelled and wasn't going out until Saturday and I would have been less than 24 hrs in Boston"
Plussat: "Good pilot/ crew to passenger interection. Great movie and entertainment selections."
Miinukset: "Turbulence but airline / pilot can't control that."
Plussat: "The crew were fine, not their fault for sure."
Miinukset: "5 hour delay. That about says it all. All due to late flight crew from weather elsewhere, having them being taken offline because of long hours, trying to find new people, having a jetway break. Having to sit on a plane in the terminal for more than an hour with no air and stifling heat, taken off the plane and back on. All for a non-stop flight from Boston to LA. Definitely not fun."
Plussat: "Bos to Rome via jfk. Both flights easy in all ways. Grrat first class seat one first flight and quite good bus class on second. New Flagship Lounge a real plus."
Plussat: "Early arrival, plane not crowded"
Miinukset: "Onboard wifi not working so no inflight entertainment"
Plussat: "Quick boarding"
Miinukset: "Very cold."
Plussat: "They let me sleep"
Miinukset: "Not enough food options"
Miinukset: "Entertainment system went down toward the beginning of the flight. The crew seemed irritable, but that was probably because people were upset about the entertainment system. We had to listen to a loooong speech about their credit card. I, personally, don’t like sales pitches over the intercom in the middle of a flight. Had the movies been working, it would’ve paused during the long speech. Not cool at all!"
Plussat: "Early and easy"
Miinukset: "Was perfect"
Plussat: "Crew was nice and kept us updated."
Miinukset: "Flight arrived 20 minutes early and we still deboarded 20 minutes LATE. Wifi on flight is ten dollars instead of being free and they use plastic cups for the drinks which I am sure is not recycled."
Plussat: "Quick flight"
Miinukset: "Not a lot of snacks"
Plussat: "Smooth flight, not too bumpy. Also flew on time and landed early. Free beer"
Miinukset: "No internet. No tv screens. Jet blue is still better."
Plussat: "On time, kept informed."
Miinukset: "We sat in Charlotte on the runway and had to run to our connection. The airport seems too small for the amount of traffic. We usually try to avoid Charlotte, but it was the only way to use frequent flyer miles"
Miinukset: "Not having boarding passes for the entire trip and not checking luggage thru to Charlotte was a hassle."
Plussat: "Friendly attendants, plenty of coffee. Great service."
Miinukset: "We left late and then got stuck on the tarmac for almost 45 minutes upon returning."
Plussat: "The crew was really nice and caring"
Miinukset: "The music and entertainment collection was very limited"
Plussat: "The flight to Washington was fine. It was the flight back that I have issues with."
Miinukset: "My issue with flying back American is that...I didn't. They boarded us on the plane, moved down the tarmac, and then checked to see that we had a brake problem. They took our plane out of service (which I get, I would want brakes before takeoff), but then they never updated us on our status, until I physically went to the counter to ask an hour later. This is when they informed me that the flight was cancelled and we were rebooked on the 9pm flight (Mind you, this is 12:30p and I have a 2 year old with me). Luckily, I was able to book JetBlue and get home earlier (8:00pm)"
Plussat: "We had to wait in the airplane upon arrival in La Guardia NY because wheelchair was not ready."
Plussat: "The flight was on time, so no issues with that."
Miinukset: "Checking-in at CDG was very inefficient, it took forever, even though it was automated. Having to put my own tags on my bag is not great, especially if they fall out. No personal screen for entertainment on a transatlantic flights? Really -it's 2017? Food was really bad - all packaged snacks."
Plussat: "Everything great. Rate food and entertainment moderate because there was no dinner, which we did not require, and we went to sleep so didn't pay attention to entertainment."
Plussat: "The flight crew was professional, friendly and competent. They served the dinner as early in the flight as possible."
Miinukset: "This was a plane with central screens along the aisle, and the airline chose to broadcast a sci-fi action movie with almost constant flashing blue light, and violent action scenes. This was first of all a movie that many people, including me, would never choose to watch, but since it was on the aisle screens there was no getting away from it. It was also unsuitable for children, even without sound. But mainly, I object to the showing of any film in that situation - only aisle screens available, and on a night flight where most of the passengers are trying to sleep. I was awakened several times by the flashing lights. Other things: one of the bathrooms was not very clean, and the plane felt like the usual cattlecar, with just 3 seats on each side of the aisle, which is unusual and unpleasant for a transatlantic flight."
Miinukset: "Seat 20f It was very uncomfortable and freezing My legs were sore after the journey. Besides until 30 seconds before actual boarding time the members didn't inform about the delay. Everybody had formed lines and we see people getting out only then."
Plussat: "The boarding was fast, the flight was faster than expected too, crew was very efficient and friendly."
Miinukset: "Space between seats too small, breakfast not good, too far inside the plane... Not so happy of the company rules : whatever you want to change, it will cost you. I suppose it's the way to keep flights cheap, but it's not fair to pay if when you arrive first, you have to pay to change for another seat... One free luggage of 23 kg when you cross the Atlantic is not enough..."
Plussat: "Good service from crew members"
Miinukset: "The flight was delayed for 2 hours"
Plussat: "Good crew Lucky to get better seats!"
Miinukset: "Poor Selection of entertainment not enough screen"
Plussat: "The crew were pleasant and friendly. They tried the best that they could given the circumstances."
Miinukset: "My flights were delayed so I missed my connection. I had to fly a red-eye from San Fran to Boston getting in at 6AM with meetings that started at 10AM...had to BUY a day-pass at the Admirals Club (I feel this could have been provided as it was mechanical issues that caused the delays). THEN my trip from Boston home were delayed so they switched me to another flight and then THAT one was delayed twice so I actually got home later than if I had taken the original flight! Overall the flights really sucked!!"
Plussat: "We arrived safe."
Miinukset: "The plane had been on the ground for 6 hours prior boarding time, yet we leave until 1 hour late. Waited for the food to be loaded and then waited for paperwork to be signed. Really?"
Miinukset: "American Airlines made me check my carry-on luggage, despite there being many open overhead compartments visible on the plane."
Plussat: "Old school seat. No foot rest. Small plane to go coast to coast."
Miinukset: "UI on the entertainment system was horrible."
Plussat: "The flight was on time and the crew are nice with the people"
Miinukset: "Too crowded not able to take my other luggage on board."
Plussat: "There's nothing good about AA"
Miinukset: "One of the few things SouthWest, Alaska & United did was the proper queuing of people to get into the plane. AA is a free for all - those who follow regulations will fall behind. In this flight from Boston to LAX - I heard there were 80 Priority checking - are you kidding me. Group 1 does not help if I have 80 Priority seating and one family took 12 people in with one elderly. It's good to place Elderly and Military up front first - but to take the Whole entire family - that's not fair - you have 8 able bodies who should be in line with the rest of the crowd. Also who heard of 80 Priority check ins - normally, that's Group 1. Never flying AA unless I a desperate."
Plussat: "the flight was on time coming and going"
Miinukset: "Seat spaces are so small for long flights. London Helsinki on the back seat was a torture."
Plussat: "Easy and quick boarding."
Miinukset: "Seat space was tight"
Plussat: "Impressed with food and crew!!"
Miinukset: "Very tight seating in the double decker near the rear particularly for a six hour flight. Food and drink were very good and check -in clerk got us on an earlier flight. Only complaint really was the lack of any leg room."
Plussat: "Problems started at check in and it went downhill from there"
Miinukset: "Customer service mostly"
Plussat: "Crew were wonderful."
Miinukset: "It would be good if ba could stop losing my luggage."
Plussat: "Wonderful crew!"
Miinukset: "It is impossible to get comfortable in those seats."
Plussat: "Seamless boarding and seat upgrade to economy premium."
Plussat: "Direct boarding from business class lounge!"
Miinukset: "3+ hours late"
Plussat: "BA lounge at Boston Airport"
Miinukset: "Departure delayed more than 2 hours"
Plussat: "Was just very comfortable seats and a great crew"
Miinukset: "Too many delays"
Plussat: "Clean plane and excellent flight overall. The food was very good and the cabin crew were very nice."
Plussat: "Wonderful service ....i like everything"
Miinukset: "Everything was okay"
Plussat: "Missed my connection. Been at airport 6 hrs to get to Milan"
Miinukset: "Boston crew not checking me in and missing my connection"
Plussat: "The crew was very polite and nice."
Miinukset: "I have never seen seats with such little leg room."
Plussat: "Checking in efficient, lounge comfortable"
Miinukset: "Average service. Crew not very interested."
Miinukset: "4-hour delay, switched to other flight. Luckily I wasn't in too much of a rush."
Plussat: "Airline accommodated the delay with free room and meal voucher."
Miinukset: "Flight was delayed 24 hours. Text message was sent on route that the flight was on time. Mechanical problems."
Plussat: "the meal, the aircraft, the friendliness of the flight crew, the on time departure and arrival."
Miinukset: "Announcement was made that flight was delayed for at least two hours and that delay might be longer or might be cancelled. Desk staff specifically said they would not help rebook until the 2 hour delay had passed. I bought a ticket on Delta amd actually flew to London."
Plussat: "The food on the flight was good and the wheelchair assistance was good too."
Miinukset: "Seat was very uncomfortable and food was not good! Staff was so so!"
Miinukset: "Only had 1 breakfast on the flight and nothing else."
Plussat: "Crew members were all very nice.the flight was on time."
Miinukset: "The breakfast served before landing was no good,"
Plussat: "In-flight service was really good"
Miinukset: "I was travelling with family and they assigned seats all over the flight. Initially they assigned seat for my 3 year old separate from us."
Plussat: "They got me on a direct flight to Madrid on Iberia. That worked out though I had to leave 2 hours earlier. Good service."
Plussat: "Great Service"
Miinukset: "Check in"
Miinukset: "Overall was excellent"
Plussat: "Staff and leg room"
Plussat: "Otherwise great flight"
Miinukset: "Cabin crew seemed uninterested in passengers. Hot food was honestly disgusting and there were no snacks other than a sugary chocolate bar"
Miinukset: "Flight attended was unfrontly.. bad food..."
Plussat: "Got my bags faster than any other flight I've had."
Plussat: "Everything! Best airline ever."
Plussat: "The entertainment controls give many options which is nice to help pass the time."
Miinukset: "The attendants were not as helpful as I thought they should have been and actually were a bit unpleasant."
Plussat: "Comfortable. Great flight attendants"
Plussat: "The premium economy made for a much more comfort and enjoyable experience."
Miinukset: "Lost luggage"
Miinukset: "Great flight"
Plussat: "The flight got us there safely."
Miinukset: "The security area was crowded and loud with a man shouting instructions you could barely hear. No one was helpful. No one was there to answer questions. An extremely unpleasant experience."
Plussat: "Courteous service"
Plussat: "This flight is was by British Airways - Excellent flight experience!!"
Plussat: "I liked the fact that the crew got out of he way when I went to the bathroom."
Miinukset: "The boarding process was chaotic, everyone ran to board and it wasn't clear who could board when, there was no wifi on the plane, the "screens in the headrest" were not functioning, and the ones that were were SO OLD that you could see the lines on the screen where you were supposed to touch, entertainment was terrible, and we sat on the runway for over three hours because "the left engine wasnt starting" only to discover two hours later that a latch was frozen which is why it didn't start, so they defrosted it and then we flew. WTF?!"
Plussat: "On time"
Miinukset: "Minimal meal service for a tras atlantic flight"
Miinukset: "they have removed the eye mask and toothbrush from the long-haul night life kit. Also the new seat have different headrests, that don't bend"