Plussat: "Seat was very comfortable and plane was not crowded."
Miinukset: "JetBlue is awful. TVs don’t work. Staff isn’t friendly"
Plussat: "Crew was very friendly and responsive"
Miinukset: "Would’ve been nice if they offer headphones. Maybe they did and I just didn’t notice."
Plussat: "Crew was nice and accommodating. Plenty of leg room in regular cabin. Good entertainment options.?"
Plussat: "Crew is always great."
Miinukset: "The TV wasn't working at my seat"
Plussat: "The crew was ok."
Miinukset: "We wait too much, at least someone should have told the reasons for the waiting."
Plussat: "Not too full of a flight"
Miinukset: "It was delayed 3 hours"
Plussat: "Smooth flight, early arrival, Nice crew, roomy seats, fun snacks, good movie choices."
Miinukset: "The touch screen on my seat didn’t work, but the side control did, so I could still watch movies."
Miinukset: "Don't push a credit cards on us via in person brochures. I found it very unsavory."
Miinukset: "Leaving on time. We got in at 4 AM."
Plussat: "Seats are comfortable"
Miinukset: "Provide entertainment on board. Offer a healthy snack selection."
Plussat: "The seat was good, snacks is good."
Miinukset: "I wish the crew would did a little more to ask the people behind me stop playing the loud music and talking loud. Also rap music with bad language with children next to it is not a good idea. I actually like rap but not listening loud with the speaker on with kids in the plane is not considerate."
Plussat: "the carry-on luggages were checked-in free at boarding to avoid chaos of the over-head bins space shortage"
Miinukset: "Delays on both sides. Empty plane blocking our arrival... come on that is horrible considering the flight was delayed departing"
Miinukset: "Boarding pass on phone text"
Plussat: "Crew, plane, amenities"
Plussat: "The inflight crew was absolutely incredible. They were funny and helpful especially as our situation was incredibly bad."
Miinukset: "After waiting almost an extra hour plus for a delay, the boarding process was complete chaos. Not to the fault of the crew at LaGuardia, but just based on the annoyance and impatience of the passengers waiting to board. Once on the plane, our row was the only one with broken TVs. Unfortunately for my husband and myself, we were flying with two toddlers with whom we had solely expected to entertain with the TV."
Plussat: "The personnel were courteous and listen to your request ,the flight was exceptional.."
Miinukset: "No comments at this time."
Plussat: "They made us wait in the aircraft for 1 hour because they didn’t have assigned gate! I missed my very important meeting"
Plussat: "Leg room and tv"
Miinukset: "Increased cost of luggage, snacks , and perhaps a little more info about the flight delay"
Plussat: "The flight was on time. Fly-fi was available"
Miinukset: "Tv/ entertainment system was flickering intermittently"
Plussat: "Crew was very friendly and helpful. This was my first flight on JetBlue and I was impressed with the selection of snacks and drinks."
Plussat: "Comfortable seating, great movies, courteous service."
Plussat: "Excellent service as usual. I fly only JetBlue. Seats are comfortable and spacious. Crew is kind and professional. Best snacks and drink service. They make flying more comfortable."
Miinukset: "The airline had the flight delayed due to waiting for flight attendants. Very irresponsible of the crew and members, which weren’t working on the flight"
Miinukset: "Flight was already delayed and then we sat on the airplane for approximately 45 minutes before take off."
Miinukset: "I had to gate check my carry on bag, which is one of my biggest traveling pet peeves."
Miinukset: "The the fight was 2 hours late"
Miinukset: "The flight got delayed"
Plussat: "Long flight so drinks and snacks were appreciated"
Miinukset: "The rude pushy passenger next to me who kept push8ng 8nto my space and stated that because I was on the Aisoe and he in the middle he should be able to push me 9verbbut that was not Jet Blue’s responsibility. Although the crew offered to move him to the back which he refused but it did quiet him temporarily."
Miinukset: "There was a crying baby behind me the whole flight. There were two loud, obnoxious kids in front of me. The lady in front of me had about 5 carry-on bags and took forever to get them down before she got out of my way. One of the men sitting next to me smelled like musk. The teenage boy next to me flautulated the whole flight. Worst flight of my life."
Miinukset: "No head phones."
Plussat: "Long Beach airport is super tiny and adorable"
Miinukset: "Monitor didn’t work. Flight was delayed 1 hour 15 minutes but boarded super early just to sit on the plane."
Plussat: "More space than any other economy seat. Free movies."
Miinukset: "I left my new neck pillow by accident. Filed the report same night. Never saw it again."
Plussat: "Crew was very friend, Erick in particular was very nice."
Miinukset: "Took way too long to board, because apparently we had to wait for one more flight attendant before anyone can board. Delayed our boarding and ultimately departure time as well."
Plussat: "Smooth boarding process. Terrific crew."
Plussat: "Direct TV offered excellent list of channels."
Miinukset: "Movie list is outdated."
Plussat: "All the staff was super friendly and approachable. Seats were definitely roomier than united AA and Delta economy seats"
Plussat: "Boarding was quick and crew were efficient."
Miinukset: "Flight was delayed."
Plussat: "Comfortable seats and legroom Flight arrived early."
Miinukset: "No Wi-Fi for whole flight. Entertainment video glitch for much of flight."
Plussat: "The crew was accommodating."
Miinukset: "Flight was delayed for 4 hours."
Plussat: "I like that i got there safe and fast"
Miinukset: "A person was on the plane with there dog and they didnt have a pass for the dog and crew escorted everyone off the plane just to get the person off."
Plussat: "Arrived 45 minutes early!"
Plussat: "The easy access to the terminals"
Miinukset: "The front parking structure is still under construction, but it is a nice walk from the second parking lot"
Miinukset: "Delayed for 2hra"
Plussat: "Under seat outlets for the win."
Miinukset: "I was all good for an hour into my cross country flight when another passenger randomly took an empty seat in my row. I almost had the traveler's dream: an entire row to stretch out across!"
Plussat: "Not one of my good experiences with Delta. Two hours delay in the flight"
Miinukset: "Information on the flight delay as communication was. at least very poor. Also A 220 was ok but First Class was so so"
Miinukset: "Terrible delays"
Miinukset: "Small plane, feels cramped"
Miinukset: "Really packed together seats...more room. Crew spoke very loudly on plane...jarring"
Miinukset: "We weren't alerted there was a chance of delays. Over two hours late."
Plussat: "No food, late by hour"
Plussat: "Horrible delay with unruly customers on the plane. But the flight attendants did great handling them"
Miinukset: "sat on the tarmac for 3 hours because the pilot was late."
Plussat: "the video controller in the headrest of the seat ahead of me. you could see the flight pattern, speed, temperature outside and other specs, which were interesting."
Miinukset: "once again, the delta crew does not maintain their planes properly. during the taxi stage to get to the airway to lift off, there was a horrendous growling sound coming from the plane............seems like their hydraulic system is not maintained very well at all and it made a howling sound throughout the plane all the way to take off! we were wondering if there was something wrong with the plane."
Plussat: "The crew was communicative and courteous."
Miinukset: "There was a flight delay in LAX due to a maintenance issue. The captain and crew informed us before we boarded the plane which was excellent. However, they could not figure out what was wrong with the planed and delayed the boarding for another 3 hours, putting our 1900 departure time to 2100."
Plussat: "The crew was great."
Miinukset: "The flight and crew were great. But I was not able to choose my seat because I purchased an economy flight. I was very uncomfortable. But I was luck that that people that were sitting with me were great."
Miinukset: "Faster lines at check-in. More courteous security personnel"
Miinukset: "I came from a long trip from France, the seat I was assigned was not reclinable, close to the restroom. I was totally exhausted from the previous flight, not able to sleep at all and when I tried to stretch my legs by sitting sidewards on the aisle a crew member keep bothering me to keep my legs out"
Plussat: "Choice of Entertainment was excellent"
Miinukset: "Bigger snacks - 2 small cookies or small pack of almonds was indigenous 2 hr flight"
Miinukset: "Flight was delayed 2 hours. Even though I had carry on, they checked it and this made me waste my time at baggage claim rather than gate checking. Flight attendants were miserable. Power supply didn’t work at seats."
Plussat: "Crew was so friendly!"
Miinukset: "Food; movie choices"
Plussat: "The crew was attentive."
Miinukset: "Games on the tv were okay. Tetris would be a nice addition."
Plussat: "It is a busy travel day and this flight was unbelievably smooth. The entire crew was competent and friendly."
Plussat: "Overall service was great."
Miinukset: "Flight was delayed 5 hours."
Plussat: "Better than average entertainment system for domestic flights."
Miinukset: "Boarding done against logic: my seat was in the last 5 rows of the cabin and I was scheduled to board in the final group. When I got to my seat the first 30 rows were nearly fully, but the back of the plane was half empty. The whole time the gate agent was urging passengers to move faster through the aisle, but Delta should really rethink its boarding strategy. It shouldn't take 40 minutes to board a 757."
Plussat: "entertainment and leg room on regular seats"
Miinukset: "delay, boarding process"
Plussat: "No delay and friendly crew!"
Miinukset: "Not much leg room and the coffee was horrific."
Plussat: "Arrived safely"
Miinukset: "Crew arrived late from Buffalo (?!?!) so our 7:59 flight didn’t start boarding until very close to that time. That delay, as Delta well knows, dominoed into LGA’s ATC issues and resulted in an arrival at DCA well after our scheduled arrival."
Plussat: "Crews were great."
Miinukset: "Flight delays coming and going. Happens a lot with Delta."
Plussat: "Really nice staff all the way through from gate agent to flight attendants. Flight left on time and landed early. Night and day vs American"
Miinukset: "Nothing. Flight was perfect."
Miinukset: "I was in first class. Neither food option sounded appealing. Recommend keeping things a bit simpler to appeal to more people. Flight was 90 minutes later"
Plussat: "It was everything you look for on a plane. Friendly crew. Lots of space. Clean. Lots of entertainment. Plenty of space for luggage."
Miinukset: "I loved it all."
Miinukset: "Flight was delayed longer than the actual flight time. Smallest plane I have ever been in in my life."
Plussat: "on board entertainment options are really nice... esp to be free. real time luggage updates in early"
Miinukset: "like to see a bit better snacks"
Miinukset: "My seat was taken by another person and the crew member was not very helpful with getting the issue resolved"
Plussat: "Flight was on time. Boarded quickly with no fuss."
Plussat: "Being on time."
Miinukset: "Staff not attentive to customer needs. I asked for a blanket and the stewardess never came back to me."
Miinukset: "The flight left three hours late while the crew was waiting for an oxygen tank to arrive. We were boarded onto the plane after it was nearly an hour and a half late, then waited in out cramped seats for another hour and a half as we continued to wait for the same piece of equipment. At one point a Delta employee announced over the plane's PA system that we'd be getting vouchers to compensate us for this absurd delay, but there was no explanation of how to claim those vouchers."
Miinukset: "No meal service in first class."
Plussat: "The crew on Delta create a welcome atmosphere every time I have flown with them."
Plussat: "The entertainment options and noticing the little touches that Delta is making to improve the brand and experience."
Miinukset: "Seems like there are legacy "attitude" issues with the crew. I sat on the aisle yesterday, and SEVERAL times I was bumped, quite rudely, by passing crew. In one instance, as they passed to pick up trash, they took two of my three items. They started walking on, and I tapped them as they passed to pick up the third. She brusquely turned and said: don't touch me to get my attention. No please; quite rude, and unnecessary."
Plussat: "Plane is great. Comfortable."
Miinukset: "The staff at the gate at LGA were not too friendly."
Plussat: "The boarding was efficient"
Miinukset: "Three hour departure delay. No explanation given. No apology."
Miinukset: "Flight was delayed for very 4 hrs sat in plane for 2.5 of those. Flight was delayed dye to strike in Barcelona. But replacement plane had fueling problems delaying the flight another 2 hours"
Miinukset: "Our flight was originally scheduled for departure at 7:45 PM. We got an alert stating that the flight was going to be delayed but we were already almost to the airport when I received the first message on my smartphone. We received three additional alerts making our total wait time at the airport 5½ hours before we could approach the gate and board the aircraft. Seating in immediate gate area was not comfortable. Boarding was chaotic at best with very little control and guidance provided by Delta staff. The audio over the PA system was difficult to decipher much of the time. The only other available boarding status information was presented on the screens stationed near the gate and indicated PREMIUM the entire time during our boarding process and was never updated. We literally had to scramble through the crowd to get to the gate desk and get our boarding passes validated so we could board our flight with our group of passengers. Our seating on board the aircraft was thankfully good which is why I rated Comfort as Okay. We were saddled with one more delay after the flight left the gate and taxied briefly down the runway and then sat there for almost an hour. My suggestions to improve customer satisfaction based on my experience would include the following 1. Provide extended alerts for passengers travelling especially if the anticipated delay is known to the airline more than 2 hours before scheduled flight time. 2. Improve seating in the waiting areas near all Delta gates. 3. Re-orient all staff in proper boarding process and utilizing all available resources properly to provide clear and intelligible (not speeding) overhead audio messaging and current boarding status prompts on displays. 4. Maintain or replace audio equipment if necessary to help improve quality of audio messaging in all boarding areas."
Plussat: "Crew was polite"
Miinukset: "Rocky takeoff"
Plussat: "Even though we couldn't reserve our seats we where able to call and change our seats to be together. (Mom dad and 2 toddlers)"
Plussat: "Friendly crew, on time"
Plussat: "Everything was smooth. Short flight, but they offered us refills on drinks, which I've never experienced before. Polite staff, great flight. Thanks!"
Plussat: "Delta treats diamond medallion members better than any other airlines treats their elite members"
Miinukset: "No in seat entertainment"
Plussat: "Many passengers did not have seat assignments and we also ran out of over head storage resulting in many additional bags to be checked at the gate(mine included) but the crew and staff at the desk inside laguardia work quickly and efficiently to get everyone boarded and we ended up landing 15 minutes early."
Miinukset: "Seating was extremely cramped and the in flight wifi quality was poor, couldn't even watch an hour long movie (on a 2+ hour flight) because of the amount of buffering."
Miinukset: "More water, drinks. The food was absolutely horrible."
Plussat: "Free upgrade to business class"
Plussat: "Crew was pretty friendly"
Miinukset: "Food is disgusting, they should really be embarrassed to serve it to humans. Also, the seats are uncomfortable, don't don't recline enough, and don't offer enough room for normal-sized adults to sit comfortably on a 15 hour flight."
Plussat: "The crew was so friendly and accommodating."
Miinukset: "On my San Francisco to Panama City flight my vegetarian meal was not there. It wasn't a big deal in the end because I slept through most of the flight. I do find it odd though that on all of the other legs of my trip I had my vegetarian meals."
Plussat: "Timely flight. Smooth and easy check in."
Plussat: "Seats were very comfortable in first class. Very happy with that experience for short haul flight. Enjoyed the service. Flight attendant checked on me multiple times and offered beverages."
Miinukset: "Snack/food choices."
Plussat: "Safety of the flight, the route"
Miinukset: "The remote for the AV was so torn. I coukdnt even use it"
Plussat: "Safe flight. Also, I was offered a different flight from Boise, ID, in order to make my connection in San Francisco. Thank you!"
Miinukset: "Legroom, bin space, food"
Plussat: "Nice, clean plane. Boarding was efficient and quick."
Miinukset: "Air traffic delay at FRA for almost an hour sitting in the boarded plane. Terrible food - almost threw up after the flight!"
Plussat: "The flight attendants were very friendly and the food was excellent. I was provided with plenty of snacks and drinks and I felt like I never went without!"
Miinukset: "I could’ve used more direction once we landed on where to go and what to do."
Miinukset: "However flight from Athens to Munich sucked. Charged for carry on at check in , even thou others before boarding were checked there’s for free since flight was full. If that was the case I should of gotten mine free. Wish United would drop Lufthansa airlines."
Miinukset: "That I could only have one carry on an my purse was considered two, really and it was a small purse."
Plussat: "But the amenities were terrible. I couldn’t figure out how to operate the in-seat video feature plus there was no food. Leg room was too cramped also."
Miinukset: "See above. Amenities were terrible as was leg and seat room."
Plussat: "Everything about customer service was great, unfortunately both fights got delayed making it for an extremely long day."
Plussat: "Good rate"
Miinukset: "Didn’t like that I had to check my own bag in and still pay a fee. If your going to charge me then your staff should check my bag. Also I’m not a heavy person i workout so my shoulders are big. Your seats are to small"
Plussat: "Not a good wifi connection. Could not access wifi using my united mileage plus account. System wouldn't accept or recognize my account number and I was locked out of my own account. Also wanted to access both my laptop and cellphone email acct but was locked out. Very irritating. Unable to get the work done that I had scheduled."
Plussat: "On time, quick boarding, smooth flight"
Miinukset: "No issues"
Miinukset: "Crew was rude and seemed to be in a constant rush big lack of customer service"
Plussat: "Ordered the Protein Box, it was ok.. crew members nice."
Miinukset: "The Smell on the flight was unacceptable, I was sitting about a couple rows across the middle bathroom, and it smelled horrible, I had never had an experience like this on any other flight, I fly United many times a year, and this had me really uncomfortable for almost 5 hours, since the flight was delayed almost 1.5 hours while we sat onboard the aircraft at the gate, that had me miss dinner plans too in San Francisco as well. I really hope they can fix that, For the good of the passengers, felt like I was going to be nauseous all the time, and I'm really not someone that complains or takes time to review badly."
Miinukset: "Old plane even though we upgraded to first class it was just bigger seats no entertainment cold draft just horrible felt like we were flying back in the 80s. Lastly our luggage didn't come with our flight it came with the next flight. Horrible horrible experience"
Miinukset: "There were no tvs on the diet flight you had to use your own device. On the second flight you had to pay to watch tv. It's free to watch movies in American Airlines!"
Miinukset: "Plane was supposed to depart at 5:30 did not depart until around 7:20!!! Had to sit on plane for almost 2 hrs!! We were NOT OFFERED anything to drink Not even water!! Jet Blue would NEVER be neglectful, they are very service oriented. Plane was full & 2 babies on board one was fussy crying at times. It was s nightmare!! I was exhausted from traveling to NYC & Philly! & the delay & lack of service was AWFUL!! Could not watch TV, bc It either connects to phone, I could not connect it or I think you had to pay! Unheard of!!!I love to watch CNN, MSNBC & Fox it makes the time fly!! Hopefully will Never have to fly United Again"
Miinukset: "Will NEVER fly United again. Going home to advise EVERYONE I know not to fly United. They straight suck. Starving people on long flights with hot food for a third of the plane?!?!?! Then telling me I'm wrong for expecting a meal on an almost 7 hour flight?!?!?! &, even better, the reason my son & I starved all morning, day , & evening because EVERY single flight (all 3) were late, one so much so that we almost missed the connecting flight. Wow, is all I can say. After I still have United a chance after assaulting that poor man. Beyond highly disappointed."
Miinukset: "The Overnight flight I had was EXTREMELY uncomfortable. Too uncomfortable to even sleep at all. The seating is so tight, I could barely move my legs when the seat in front of me was reclined (and I am tiny!) I landed after my connecting flight was already boarded, causing an employee from the airline to announce my name over the intercom on the plane and tell the passengers to "clear a lane for me." I ran with my suitcase over my head, bumping into people and making it to my next gate...where I was told there was ABSOLUTELY NO ROOM for my carry on...which was also, very tiny. I specifically did not want to check my bag because I needed to immediately hop off the plane to make it to work on time. Another customer was VERY upset about having to check his bag and was pulled aside. I finally was told I needed to check my bag at the gate to get on. So i did. As I entered the plane, about half of it was COMPLETELY empty with PLENTY of room. I was floored. About 10 minutes later, the very angry man happily entered with his carry on and stored it easily in the overhead bin. My frustration was at a peak. But I said nothing. When I arrived to Newark, I rushed to baggage claim and guess what? After 30 minutes of waiting, my bag never showed up. I had to check in with information and finally found it. But this caused to me to be late for work. I have usually had a great experience with United. But this experience has changed my mind completely and am very upset."
Plussat: "I liked how quick and easy the flight was; from boarding to exiting the plane in SFO."
Miinukset: "The size of the plane."
Miinukset: "The day we were to return to San Francisco United cancelled our flight making us scramble to get another flight. Thank goodness for Alaska. They got us a return flight and went to Seattle instead of San Fransico. United and San Francisco is a joke. Never again."
Miinukset: "Flight got cancelled cause of issues with plane. Took over 5 hours in line to get to the counter to talk to someone. There were only 2 counter people for first 3 hours. Once at counter ther had to put us on flight for next day. (Just informed 5 min ago that flight has been delayed another day cause of plane issues.) they couldn't get us to sit together which I understand but also put me in a middle seat which I'm clostraphobic so that sucks. Told me that I can book a hotel to stay at and they would reimburse me.... eventually. Fought over that for an hour and they finally agreed to pay for Hotel. Overall the trip was great but the departure from Kauai has been real bad. Still waiting to leave the island."
Plussat: "Flight on time and efficient"
Miinukset: "We arrived 2 hours early and checked our bags in with priority. Somehow, they still managed to get our bags stuck in Houston on a direct flight from Cancun to San Francisco. Makes absolutely no sense."
Plussat: "ANA operates 787s which have much nicer cabins and entertainment systems than the older 777s operated by United."
Miinukset: "The food on United leg is pretty bad after an ANA operated flight. I'm always going to ask for the Vegeteraierain option going forward. Why waist an animal on that feed stuff they give you to eat."
Miinukset: "I was refused boarding after being told I could fly. A horrible experience--rebooking for my wife and I cost us 1,000 dollars."
Plussat: "United is definitely improving. The service was attentive and friendly. When I asked for PJ's, the flight attendant made a good effort to retrieve them for me. I slept through the entire flight, very rare unless the conditions were optimal for sleep."
Miinukset: "While this flight was fine, my flight to Taipei was riddled with poor service. A bad and forgetful flight attendant can make all the difference. As United adjusts their service to the new Polaris configuration on newer planes, conditions will hopefully improve."
Plussat: "the layover waiting time was relatively fast! Also, the united airlines staff was very helpful in answering any questions I had."
Miinukset: "I did not like that my first plane coming out of eugen had about an hour delay and I had to rush to my second flight. If it hadn't been for me being guided and me basically running I might have missed my second flight."
Plussat: "The seats were uncomfortable. The staff was cold. The food was horrible, I wasn't even able to eat some of it. The chicken was full of bones and grissle. The rest just tasted bad. Most of their planes did not have screens in the back of the seats. Instead they wanted you to watch on your personal device via their app which worked sub par. The baggage on the return flight was delayed and I almost missed my next flight even though I had a 2 hour 40 min layover. Thankfully that flight was delayed 1 hour and a half. Next time I will stick with airlines I know better. Delta, Emirates, and Qatar all offer superior service and upscale aircraft. The 2k spent was not worth what I received."
Plussat: "the crew , the services ."
Miinukset: "They don't respect their seats . And they let seat a strong smoker on my side and his seat was begin me . 3 costumers don't seat on their own seat all mix it aaaggghhhh"
Plussat: "Anytime things are new, and the basic needs are met for service, I think people will be happy. But! Timing was estimate for an 8:56 arrival and we landed at 8:30, so great timing too."
Plussat: "The crew was friendly"
Miinukset: "The a/c on the plain was not very cold and it needs to blow more air"
Miinukset: "TINY seats! I'm 5'11 and I had a hard time being comfortable and I find it incredibly unfair to have to now pay more for the exit row??? The person in front kicks back their seat and suddenly the TV screen on the back of the seat is in my lap"
Miinukset: "An old plane with only public TV. American crew is not too pleasant compared to the English crew on our other flight"
Miinukset: "Were held up by TSA in San Francisco because we were not given receipt for our dog who traveled with us. (We had a 2 hour layover in SF and took dog outside the security area for relief). Then the ticket counter in SF was understaffed and it took a long time to get the receipt printed (Once at the counter the agent was very helpful, efficient and quick). Should have a pet area inside the security of airports, like Palm Springs does."
Plussat: "Flight Attendants were nice."
Miinukset: "The flight was expensive and they wouldn't let us or anyone place carry ons in the over head bin. It was an expensive ticket and didn't include checked bags ($25 more). Carry-ons wound up being "stowed". It would have been nice to know before I bought the tickets that I needed a smaller carry on."
Plussat: "We were upgraded to first class on our connecting flight and my husband and i sat together. That made up for the first flight, because our seating separated us three, which I didn't like."
Miinukset: "Delayed flight to Denver and our seats were not together."
Miinukset: "Had to sprint through the airport to make a connection because the flight was delayed and then went to a gate in the international terminal which was far across the airport from my connection."
Plussat: "PROS: easy boarding, flights on-time or early, helpful staff, let us pre-board to wipe seats for our nut-allergic child, ERW airport less hectic than JFK and similar driving times to Manhattan."
Miinukset: "CONS: one of our screens didn't work, wish planes were nut-free and served more allergy friendly snacks,"
Plussat: "We ended up getting a free bag check because the flight was full."
Miinukset: "One free bag check not included. Both legs of our flight were delayed. Even though I had brought an iPad, I couldn't figure out the entertainment system and couldn't download the entertainment app from the Apple app store (I couldn't get the store to open on the onboard wireless system to download the app)."
Plussat: "Even though the flight was delayed on departure, it did not cause a delayed arrival. The crew was professional and courteous."
Miinukset: "There was very little legroom in economy seating. My knees touched the back of the next row making a very uncomfortable 5 1/2 hours. I think it is ridiculous to have to pay additional fee (up to $99) for extra legroom. I think it is called "premier economy" seating."
Miinukset: "Old plane - no build in screen/entertainment system! Only access would have been thru WiFi, but servers were down pretty much all the time. Most movies would have required a specific app, which was also not accessible."
Plussat: "Flight was nice, clean and crew was friendly."
Miinukset: "Food was pathetic, entertainment system was old, no independent entertainment system on board, aircraft looked outdated."
Plussat: "The staff"
Miinukset: "Four hour delay to leave SF"
Plussat: "Pilot was wonderful and did a fabulous job landing in the windy conditions."
Miinukset: "The flight attendant was dismissive and rude. The united terminal at DFW was terrible. Dirty, old and just plain disgusting. Craft was a bit run down and dirty as well"