Not having to wait thirty minutes for the baggage caracul to start.
No wifi and no entertainment available for a cross country flight. Snacks were minimal. Otherwise was comfortable and a good experience
the seats in the very last row have a bathroom which is directly facing them. Throughout the 6 hours flight, all I saw was a view of the toilet, the smell of urine, constant flushing, and crowding around my seat. Extremely disruptive and unhygienic. Also the last row seats didn’t recline.
The crew were excellent . They should give free food when its a flight more Than 3 hours .
A flight over 2 hours should be provided an onboard meal other than just snack food.
The crew was really great and very friendly. The for-sale food options were fairly priced for an airline and the option I chose - Mediterranean Tapas - was well-curated with tasty snacks. The seats were fairly comfortable, and I had enough legroom at 6' tall. Would fly Alaska Air again.
Wi fi to try to watch a movie was impossible to work, gave up.
Internet service was poor
It was first class and the seat barely reclined. Also they let everyone use the first class bathroom. Why did I pay extra for that?
Plussat: "Seats were comfortable, service was fine."
Miinukset: "Boarding experience."
Miinukset: "Flight on time and not wait 30 min on the runway to get to a gate once landed"
Plussat: "Crew were very attentive and hospitable to the crew. I have been flying ASIANA many times and enjoy the flight as well."
Miinukset: "Alaska airlines delayed the flights by at least an hour both ways SFO-Newark. The Alaska terminal at Newark is a very poor experience."
Miinukset: "The entire flight crew was RUDE! Rolling their eyes at passengers constantly no matter what you asked them, shoving drinks at you, snatching trash from you, and rude. Very disappointed in Alaska!"
Plussat: "Nice blue lighting. Some crew members were nice."
Miinukset: "Some crew members were not very cordial. One totally ran into my mom while my mom was trying to let the middle seat out. Granted the flight attendant was going backwards but she didn’t even apologize. No food on a six hour flight. The seats were really narrow and so was the aisle. Not a fan"
Miinukset: "Great service. Wish we flew Alaska both ways instead of United ☹️"
Plussat: "Comfortable seats"
Miinukset: "We sat on the runway for nearly an hour."
Plussat: "Great crew, 2 drink services"
Miinukset: "The flight was delayed 45 minutes"
Plussat: "The crew was great."
Miinukset: "Old plane with very poorly cushioned seats. no entertainment. charges for everything."
Plussat: "Free texting"
Miinukset: "My flight was delayed a long time"
Plussat: "Crew was great."
Miinukset: "Second time in a row flight status (delayed) was not updated until slightly before boarding was scheduled to begin."
Plussat: "Nothing I can think of at the moment."
Miinukset: "I didn't like anyt of it."
Miinukset: "One of the flight attendants were rude."
Plussat: "Entertainment offerings, except for lack of music."
Miinukset: "As usual, the seats are crammed together. They ran out of cups, so we were told to keep the ones we had. We did, however was to no avail. They did not make a second pass with water or other drink offerings on this 5 1/2 flight. The bathroom was a mess."
Plussat: "Everything went smooth and was great besides the boarding."
Miinukset: "Boarding seemed to take quite quite awhile, not sure what the deal was but once we were boarded they kicked it into high gear"
Plussat: "Quick boarding process, comfortable economy seats with leg room and smooth flight from nyc to sfo."
Miinukset: "Miss beverage service and free headsets. Not much else to complain about."
Plussat: "I did not like anything. The worst experience. I checked in through your site and got 11F seat which was changed when I took boarding card at airport to 32F. Later I came to know that they sold my seat even after my check in. So pathetic behavior. Never recommend this airline. They should learn from some of the Asian airlines."
Plussat: "Personal service from ticket agent"
Miinukset: "Being referred to call the 800 number for a ticket issue instead of helping me at the counter. Wasted half an hour. 2nd ticket agent made sure I didn't miss my flight."
Miinukset: "Crew was very unpleasant."
Plussat: "The plane was on-time. Boarding was easy. Flight attendants were very helpful. They helped passengers get to their seats, find places for their luggage. Entertainment options were good. Bags arrived within a reasonable amount of time"
Miinukset: "I wish they would provide more food options or at least stock a few more of the ones they have. The fruit and cheese tray sells out early making it a long flight without real food. I don’t consider chips and cookies lunch food."
Miinukset: "No entertainment i.e TV No food Flight delayed for 2.5 hours with prior notice until just few minutes the boarding time"
Plussat: "The crew was very nice and apologetic that I couldn’t watch movies."
Miinukset: "Would have loved to have a working headphone jack for the movies...5 1/2 hrs with no other entertainment makes for a very VERY long flight."
Miinukset: "Flight was delayed more than 5 hours. My all schedule had to be changed. I had to wait at Newark airport for 6 hours with my two little children. I want denied board compensation. Alaska has to fix it. I am very upset about this flight."
Plussat: "Flight from Newark to SanFran was smooth, and entertainment options were great!"
Miinukset: "Crew wasn’t overly welcoming (though certainly not rude at all), and boarding was rushed at the gate just to stand in huge line waiting to get on aircraft."
Plussat: "It was ok"
Miinukset: "They don’t give enough drink"
Plussat: "Great inflight crew and efficient way of ordering snacks and beverages"
Miinukset: "Inefficient boarding at Newark. Flight delays getting onto to plane and as well as landing."
Miinukset: "There were no vegetarian/vegan options for meals. In 2018 it’s unnacceptable to have ZERO veggie options, especially on a flight to LA. Come on! I ended up having to pay for 2 meals that I could only eat parts of. And it took more than 1 HOUR for them to bring me these meals. I’ve never had to wait more than 5 mins for a meal, that I PAID for, to be delivered to my seat. I was starving, forced to waste money on meals I couldn’t fully eat AND had to wait over an HOUR to receive them. I am beyond disappointed."
Plussat: "I'm an alaska member so I have taken quite a few flights with them and I notice the service difference after a while. Generally the crew was nice."
Miinukset: "There was no beverage or food service till ~2 hrs into the flight. No air issues etc. that would cause a delay. There was only 1 service in a 5.5 hr flight. The previous crew served us beverages at least 2-3 times and carried water up and down. Coming from +90 degree weather everyone is thirsty. I bought food soon as I got on, I have a toddler.. it was delivered over 2 hrs later, luckily I came prepared with lots of snacks. Also there are no hot vegetarian meal purchase options on the flight to Mexcio/Costa Rica (which was the first leg of our trip) we had to make do with cheese/fruit platters."
Plussat: "I didn’t know what to expect but I had an excellent trip. Enough leg room for a five hour flight. The entertainment was excellent, many choices of movies. No food was provided, you have to pay for any food or snack. You are given a cup of soda not the whole can. But I came prepared with food and drink. Overall, very good airline!"
Miinukset: "No food or snack are provided unless you purchase it!"
Miinukset: "Mileage points wouldn’t give me my free bags happened multiple times"
Miinukset: "No comfort given to passengers despite 2.5 hr delay in leaving and another 1 hr on the ground after landing"
Plussat: "Movie selection and food"
Miinukset: "2 hour delay"
Plussat: "Free movies"
Miinukset: "Delayed flight two hours and didn’t receive a text or email. They had no headphones available. My seat didn’t adjust to lean. Food choices were poor."
Plussat: "Entertainment, prompt service of flight attendant"
Miinukset: "Delay of flight, boarding was very long wait"
Plussat: "I loved the mood lighting on he plane, as well as the in seat media and food ordering functionality. I’m blown away and will be flying Alaska any time I can get. Probably the most comfortable economy seat I’ve ever sat in."
Plussat: "The crew was amazing and helpful, the plain was clean and pleasant flight"
Miinukset: "Healthier food/snacks options"
Miinukset: "Hard landing."
Plussat: "Tons of space!"
Plussat: "Crew was amazing, seats were very comfortable"
Miinukset: "To leave on time"
Miinukset: "90 minutes late"
Plussat: "Landed 35 mins early!"
Plussat: "Very efficient and friendly crews; the flights were generally on time; boarding was easy (I paid the extra for early boarding)."
Miinukset: "For the price, not much. Great value; very fair policies; overall really good experience."
Plussat: "Flight was on time and arrived early. Crew knew what to do and made the flight run as smoothly as possible."
Miinukset: "bumpy flight, unavoidable-love swa"
Plussat: "the customer service with the crew was good. they were friendly and helpful, even with the delays."
Miinukset: "the app didn’t not process correctly in flight. I was unable to use the advertised media entertainment."
Miinukset: "Communication about delays."
Plussat: "Always great!!"
Plussat: "Boarding was smooth and quick for as full as the plane was. Crew was great!"
Miinukset: "Was warm when we boarded and even hotter before we took off."
Miinukset: "The flight was delayed"
Miinukset: "WiFi wasn’t working"
Plussat: "I forgot the guy's name buy one of the crew members was especially funny! Good snacks, comfy seats, solid entertainment."
Miinukset: "Flying on time has been an issue with Southwest lately. My flight was delayed by 3 hours. (nothing new with southwest. This was Saturday evening. Thursday evening the flight was delayed by 4.5 hours."
Plussat: "I always like Southwest employees really love their job. The employees from gate agents to flight attendants were amazing. Good job and thank you for making our flight enjoyable!"
Plussat: "The crew was funny, and generous"
Plussat: "Southwest always does a great job."
Miinukset: "Weather delayed us on the tarmac which sucks."
Plussat: "Other than WiFi, everything was great & smooth"
Miinukset: "WiFi kept freezing so I had to go back and “Resume Playback” no airtime."
Plussat: "Decent flight."
Miinukset: "Slow boarding, delayed flight."
Plussat: "Fast travel"
Miinukset: "Obnoxious steward trying to entertain with lame jokes."
Plussat: "On time, smooth flight"
Miinukset: "The next to me farting up a storm. Sooo gross. Thank god the flight was short"
Plussat: "Love the service. Nice helpful flight attendants."
Miinukset: "Another delay after having to take deferent flight since last night original one was delayed 2+ hours"
Plussat: "Got a seat near the front, had only carry on, and was able to bolt out of there once we got to our gate"
Miinukset: "We were 10 min delayed leaving San Diego and 10 min delayed in SFO waiting for a plane to leave our gate. I think that’s typical flying into SFO. It’s never as smooth as San Jose."
Plussat: "The wifi"
Miinukset: "There was no food service due to turbulence so that wasn’t good besides that everything else was good!"
Plussat: "Open boarding is great if you're traveling alone. Snagged first row bulkhead seating for no additional cost. Seated quickly, plenty of leg room (I'm 6 ft), and quick deplaning. Fun crew, basic snacks."
Miinukset: "Basic snacks are adequate. Nothing more."
Miinukset: "2 hours delayed"
Plussat: "The guy at the front desk was great."
Miinukset: "Everything else"
Miinukset: "The flight was advertised to have the seatback on board TV and there were none."
Plussat: "I am okay"
Plussat: "their crew are nice and friendly..."
Plussat: "like the flight, all where well except I was sitting somewhere else, I was traveling with my wife. Jose"
Plussat: "On time. Aisle seat."
Miinukset: "Loud sound of air even before we taxied. Very annoying."
Miinukset: "Attendants not much attentive"
Plussat: "Comfortable seats!"
Plussat: "Overall customer service was great and friendly staff.... look forward to flying again soon"
Plussat: "As it is most times Southwest employees try to make flying a pleasure. Definitely not "Stuff Shirt" but also professional. The flight attendant gave the mandatory safety announcement in a way that got people's attention with a smile. People actually listened. He gave a bonus quiz at the end. Free drink, sack of peanuts or pretzels for the first one with the correct answer. Very memorable."
Miinukset: "Wish there was a nonstop Phoenix to one of the N.Y. airports but unfortunately, it is what it is"
Miinukset: "Delayed flight with no explanation"
Plussat: "timely departure, no major delays"
Miinukset: "landing was a bit rough. staff should inform customers that any seat is available to sit in once on board the aircraft. a ‘friendly reminder’ would serve those who’ve never travelled with southwest before"
Plussat: "Choosing my own seat."
Plussat: "The cabin attendant came with drinks and snacks several times. She really brought a special snack to a crying, squirming toddler. I can only hope the rest of the cabin had service as great as we did in the front."
Miinukset: "Entertainments options."
Plussat: "Love the free WiFi. That was awesome and somewhat unexpected."
Miinukset: "There was no coffee left on board when serving the second round - kind of hard to wake up from a 6 hour flight."
Plussat: "Comfortable Mint seats. Not bad. Not cheap."
Miinukset: "Breakfast selections were OK. They could do better for the price of Mint seats"
Plussat: "Everything. Great Airline all around. My first time flying with JetBlue and will definitely fly with them again. Roomy seating in between rows, great entertainment and excellent in flight internet FREE. Great food and beverage options, most of them free. And great, genuinely helpful and kind staff."
Plussat: "Facilities and amenities (WiFi, unlimited snacks, comfortable seat)"
Miinukset: "Gate agents consistently telling paxs to SIT DOWN if their boarding group hasn’t been called yet."
Plussat: "Everything except ability to book seat"
Miinukset: "Would have appreciated being able to book my seats earlier"
Plussat: "Free WiFi and seat comfort!"
Plussat: "In flight entertainment was great"
Plussat: "The crew was very nice."
Miinukset: "My video screen did not work so I couldn't watch anything. Then when we landed we had to wait an hour on the tarmac before we could get to a gate."
Plussat: "Smooth flight, early arrival, Nice crew, roomy seats, fun snacks, good movie choices."
Miinukset: "The touch screen on my seat didn’t work, but the side control did, so I could still watch movies."
Plussat: "The seat was good, snacks is good."
Miinukset: "I wish the crew would did a little more to ask the people behind me stop playing the loud music and talking loud. Also rap music with bad language with children next to it is not a good idea. I actually like rap but not listening loud with the speaker on with kids in the plane is not considerate."
Plussat: "Crew was nice"
Miinukset: "TV didn’t work, internet didn’t work, crew let 1 person derail boarding which ended up causing a 15-20 minute delay. Gate wasn’t ready for us on arrival"
Miinukset: "Delays on both sides. Empty plane blocking our arrival... come on that is horrible considering the flight was delayed departing"
Plussat: "The flight was smooth, efficient and friendly crew. For a 5hr flight, the snacks were very sparse."
Miinukset: "A full meal"
Plussat: "Crew, plane, amenities"
Plussat: "The entire flight experience: seating, price, flight crew, entertainment, and snack bar are light years ahead of the other budget airlines. Never fly NYC to SF on any other airline. The crew was so friendly and helpful."
Miinukset: "Everything was perfect!"
Plussat: "The crew and ground staff were accomodating."
Plussat: "I liked that they offered quality and complimentary snacks and how they didn't make a big deal if we wanted like 2 tob4 servings of water as i get extremely dehydrated. Staff was friendly and their boarding times and door closing times were clearly printed on the b pass which i appreciated. If only their frequent flier numbers were partnered with more programs. Seats were clean and were connected so you cpukd watch tv and recharge your phone. Good variety of movies!"
Miinukset: "I think they charged for blankets but at least it wasnt freezing like AA"
Miinukset: "BOARDING WENT SMOOTHLY, FLIGHT ATTENDANTS WERE GOOD, FREE ENTERTAINMENT WAS GREAT, SEATS WERE COMFORTABLE."
Plussat: "Great flight"
Miinukset: "All good"
Miinukset: "I will be leaving Dublin to SFO today on Aer Lingus."
Plussat: "Great, friendly, communicative service, as always with jetBlue."
Plussat: "The boarding was easy, the legroom was great for economy, the service was straightforward and the price was fair."
Plussat: "As always, Jet Blue doesn’t disappoint."
Plussat: "i always like the movies and snacks"
Miinukset: "the delay"
Plussat: "Boarding, on time departure."
Plussat: "Smooth flight everything moved pretty timely"
Miinukset: "Check in was a little hectic"
Miinukset: "The screen just did work properly. I was unable to use it."
Plussat: "Excellent service as usual. I fly only JetBlue. Seats are comfortable and spacious. Crew is kind and professional. Best snacks and drink service. They make flying more comfortable."
Plussat: "Very pleasant crew Fairly comfortable seats (14E/F)"
Miinukset: "With delays, of course beverage service was delayed, but why couldn’t snacks be given at the same time as drinks instead of 10 minutes later? Also, there was problem with media system, and in general it seemed more dated than those on Virgin America and others."
Miinukset: "The flight got delayed"
Plussat: "Had everything you need to keep you occupied for a long trip. Plenty ful snacks. Great service"
Miinukset: "Delayed for too long"
Plussat: "Kindness all around from gate agent who gave us lovely seats even though my husband caught in morass of pre-holiday TSA line to flight attendant who we saw first hand give superlative care to man traveling with 2 children, one of whom had very high medical needs and required lots of accessible supplies. Comfy seats and great communication just seem to go without saying at Jet Blue."
Miinukset: "TSA at JFK was having a rough night"
Miinukset: "No head phones."
Plussat: "2.5 hours late boarding because there was no piliot or co pilot. They lied about reason blaming on grounding by san fran but then a supervisor said they were waiting for a pilot because they were taking out"
Miinukset: "The crew"
Plussat: "More space than any other economy seat. Free movies."
Miinukset: "I left my new neck pillow by accident. Filed the report same night. Never saw it again."
Plussat: "Crew was very friend, Erick in particular was very nice."
Miinukset: "Took way too long to board, because apparently we had to wait for one more flight attendant before anyone can board. Delayed our boarding and ultimately departure time as well."
Miinukset: "Everything was great"
Plussat: "Free movies, on time departure, snack selection. Friendly staff"
Plussat: "Crew were great, boarding process was good too. Great snacks and overall a good experience."
Miinukset: "The plan temperature was like 85°f for the whole journey meaning you pass our, sweat, or get a headache. Also the seats were really uncomfortable."
Plussat: "On time, very efficient"
Miinukset: "Checked bag pickup was on the opposite side of the terminal, with inadequate signage."
Plussat: "Entertainment and timeliness of the departure and arrival."
Plussat: "Plenty of leg room Great choice of movies Terra blue chips Crew"
Miinukset: "Seats are too cramp, but all airlines seem to be like this now. Food options were very limited on our flights which were a letdown. Only snacks available for 5-6 hour flights, no meals like advertised in the pamphlets."
Plussat: "The good news is that the width and legroom, even for a middle seat, was better than most airlines. The bad news is that the seat was one of the most uncomfortable I have ever sat in. My partner and I both had backaches after our flight across the country."
Miinukset: "The uncomfortable seats."
Plussat: "The single terminal that seemed only for JetBlue. The staff were friendly."
Miinukset: "My flight was delayed an hour and a half. The seats were uncomfortable to sleep in. Bucket seats are the norm on planes but they are so bad for the back. Even a seat that was straight up & down would be better than a back rest that has the exact opposite curves on it to totally not match the spine."
Miinukset: "Tv didn't work"
Plussat: "Under seat outlets for the win."
Miinukset: "I was all good for an hour into my cross country flight when another passenger randomly took an empty seat in my row. I almost had the traveler's dream: an entire row to stretch out across!"
Arrival was an hour early.
Mediocre food in First Class, I had better food in Economy.
Wide-body airplane is always nice. 767 is roomy and has good inflight entertainment! Crew was super nice too!!
I had to cancel my trip because of COVID delta. My brother who I visiting got scared and didn’t want me to visit. I paid for insurance that you provided through your site. Allianz hidden in terms that canceling because of COVID fear isn’t covered. I was never offered insurance through delta on your site witch I would have bought. Delta isn’t even giving me a credit for a flight and keep my money. What a scam and I’m very disappointed in the services I received.
Plussat: "Very friendly thank you!"
Miinukset: "The wifi login experience could be improved. I purchased wifi as a guest when I had an account and had to spend extra time chatting with an agent to get it resolved. They were very helpful but having the option to login to my account at the start would be ideal!"
Plussat: "I would like to have ore of a grace period to check baggage."
Miinukset: "Bad social distance"
Plussat: "Super friendly staff, great service and delicious food. The competition has nothing compared to Delta. We’re switching"
Plussat: "The crew went the extra mile to accomodate my bag due to not having a seat in front of me to stow it. Also, Delta Comfort was exceptional!"
Miinukset: "We weren't alerted there was a chance of delays. Over two hours late."
Plussat: "Nothing to like."
Miinukset: "Cabin was way too hot despite complaining multiple times. Wi-Fi didn’t work the whole flight. The entertainment system was down. Seats uncomfortable. Inept crew. Worst flight I’ve ever taken."
Plussat: "No food, late by hour"
Plussat: "surprisingly spacious seats. plane felt brand new. on screen entertainment was great, and relieved to have charging inputs for my device in the seat."
Miinukset: "The bathrooms smelled every time someone opened the door. Febreeze, please!!"
Miinukset: "More comfortable than I expected for a 6 hour flight. 757 was quite spacious."
Miinukset: "I came from a long trip from France, the seat I was assigned was not reclinable, close to the restroom. I was totally exhausted from the previous flight, not able to sleep at all and when I tried to stretch my legs by sitting sidewards on the aisle a crew member keep bothering me to keep my legs out"
Plussat: "Service by crew. I was flying economy but it was par to business class."
Miinukset: "THE FLIGHT WAS 5 HOURS LATE"
Plussat: "I really enjoyed the service on Delta. The entire process was better than what i've come to expect on airlines. My flight attendant was Kate, and she was awesome - super friendly, professional, thoughtful."
Plussat: "It is a busy travel day and this flight was unbelievably smooth. The entire crew was competent and friendly."
Plussat: "When I finally got off the plane"
Miinukset: "Everything. No instructions, no pens or pencils, ignorant staff. Got to Cancun and waited 2 hours with no directions to just go they immagration. The forms were in Spanish and the staff could not translate. I’ll never fly Delta again."
Miinukset: "This was my worst EVER airline experience. It was delayed 27 hours and the snow was not the only problem. When we finally got on board a plane we sat on the runway for over two hours - then they FORGOT to load the luggage!!!"
Plussat: "If offering free WiFi to Amex platinum card holders it needs to work f"
Miinukset: "Fix it"
Plussat: "The flight was very good, no complaints, good service and we flew on schedule"
Miinukset: "We were split into two boarding groups, one for priority and one for everyone else. This was good but the priority line was just a bit too far away for the announcements to be heard. This added a little bit of confusion. This was at gate B36 at JFK Airport's Terminal 4."
Plussat: "Didnt expect dinner but was served"
Miinukset: "Delayed flight, offset entertainment, touch screen un responsive"
Plussat: "crew kept a great attitude throughout"
Miinukset: "Having to find my boarding pass to deplane"
Plussat: "Attentive, respectful and nice crew, swift take off and landing and awesome views"
Miinukset: "Nothing. Everything went well"
Plussat: "Crew were very friendly specially with my 6yrs old daughter"
Plussat: "Everything was great, easy boarding, great idea (board ahead of your zone if you check bag free at gate), courteous staff, good food choices, arrived ahead of schedule, good movies."
Plussat: "Clean plane, great breakfast options included with the flight. Crew was polished, helpful and genuinely nice! Gate agents at NYC were knowledgeable, organized, and quick. Boarding was a breeze. Impressive selection of movies for onboard entertainment choices."
Miinukset: "I thought the $11.00 fee for 30 continuous minutes of full Wi-Fi access was a bit pricey, esp when it kept getting disconnected and ended being about a collective 7-8 mins of access."
Plussat: "Personality and charm of the flight attendants made it an especially relaxing trip."
Plussat: "Smooth flight in time. Didn't realize would have to go thru another TSA security check point. Otherwise smooth flight, great communication from the captain."
Miinukset: "Cramped seats and the food wasn't that great. Plus final meal was served late which lead to quick eating and feeling rushed."
Plussat: "Was tired and the FA helped me find a row that I could stretch out on and relax. After a long trip from Moscow, the FA's volunteering to help and accommodate a beleaguered traveler was most appreciated!"
Plussat: "What an easy flight. Run very well!"
Miinukset: "The crew seemed a bit tired, but it’s the season"
Plussat: "Seats were comfortable ... enough. Boarding process, once underway allowed me to get overhead bin and stash my other luggage in the seat below me. Flight wasn't overly booked (85-95%) so there appeared to be room for others to stretch out. Now about that crying kid..."
Miinukset: "Ugh. Weather delays. The flight was scheduled to board about 7P but it arrived late and they had to not only unload the self-loading cargo, but clean up afterwards. Would be nice to get a better estimate as to how long it would take to board so that I could hang out in the lounge. In addition, departure from JFK was delayed as well, either we missed the IFR window or got stuck behind some traffic and I fell asleep on the plane only to wake up what seemed an hour later just getting ready to hit V1. No upgrade."
Plussat: "Being on time."
Miinukset: "Force me to take a bad seat"
Plussat: "We'd paid extra for main cabin so hot to choose seats and got in flight entertainment.. Staff were friendly."
Miinukset: "No free wifi."
Miinukset: "Horrible wait if nearly 30 minutes after landing"
Plussat: "The boarding was efficient"
Miinukset: "Three hour departure delay. No explanation given. No apology."
Miinukset: "Flight was delayed for very 4 hrs sat in plane for 2.5 of those. Flight was delayed dye to strike in Barcelona. But replacement plane had fueling problems delaying the flight another 2 hours"
Miinukset: "Boarding process was horrible, it was first class, priority, zone 1 and then all other zone. There was no order. Flight was delayed. Had a 3 hour delay on the tarmac!"
Plussat: "entertainment services"
Plussat: "Fantastic SFO-based crew serving Delta One cabin. They are attentive, and constantly walk around the cabin to provide service."
Miinukset: "Delay at JFK (first, the inbound aircraft coming late, then 2.5 hrs taxing at JFK, finally landed in SFO but the gate was occupied)."
Miinukset: "Most everything was excellent, however my 2 year old daughter's in seat entertainment screen wasn't working. It was a full flight and there was no option to change seats. I brought it to the flight attendants attention however she wasn't able to reset it. A 7-hour flight from NY to Zurich travelling with small children without the movies was not as pleasant as it could have been."
Miinukset: "First day our flight got canceled 1 hour before leaving the airport. No good explanation given. Planes were landing and departing from Columbus just our flight got cancelled which made no sense. Over the phone no one was really helpful. Very bad experience with Delta"
Plussat: "At least the plane didn't return to the gate and we departed 7 hours late."
Miinukset: "All the delays and gate changes with no explanations and only informed via text message. The weather wasn't even that bad. Missed the connecting flight to Bucharest and part of vacation time."
Plussat: "Delta Comfort seats"
Miinukset: "Delta employee who drive shuttle to connection stopped to drop off a passenger and proceed to chat w other workers thereby getting me to my gate late and missing my connection and getting me to Florida almost 3 hours later than planned. Agents at desk in JFK were rude. There was another Delta employee also on the shuttle who was the only one who seemed to show concern. He alerted the driver, called the boarding gate and led me to it."
Plussat: "Everything was amazing"
Miinukset: "More snack options"
Plussat: "The crew was really good. The flight had no issues. I was pleased."
Plussat: "Seats were comfortable"
Miinukset: "Provide coffee at least"
Miinukset: "Phoenix airport is horrible for on time departures. Always."
Plussat: "My plane was downgraded to a smaller and the weight restricted. I was unable to get on my flight at the designated time so now currently sitting in another plane 2 hours later and still haven’t left for my destination GRK. This is the worst I’ve been treated since flying with American Airlines."
Miinukset: "If I was able to get on my original flight without downgrading and weight restriction issues. I am highly inconvenienced by American Airlines"
Miinukset: "Nice crew. Nice flight. Wish there was a bit more legroom"
Plussat: "Great crew"
Miinukset: "Free wifi, free upgrade to first class"
Plussat: "Nice crew. Very smooth flight."
Plussat: "Great first class cabin crew."
Plussat: "Flight attendants were friendly and thoughtful."
Miinukset: "Seating is too tight. Hard to believe that in 2019, major airlines still have seats without any electrical or UBS outlets for charging devices."
Plussat: "Plane was clean"
Miinukset: "My belongings stolen"
Miinukset: "Flight crew was an hour late to the flight, whereas customers were waiting for far longer than that."
Plussat: "Nothing. Just the pilot"
Miinukset: "Everything. Bad communication. 1 h delay. Then 3 hs in the plane. We ran out of gas. 2 more hours taxiing Never seen something similar. I really hope my mileage refund."
Miinukset: "Was missed due to delayed flight"
Miinukset: "Left Newark 2 hours late which mean missing connections in Chicago by 20 minutes. From that point on American was inept in getting me to MSP."
Miinukset: "the connection time between flights was NOT adequate especially considering I had to go through customs! AA did page me and had a representative (I think his name was Brian) waiting for me to help me get to my connection. He gave me a bright red/orange tag. I still hit some barriers. I was stopped in security and my carry on was put aside to be searched. It sat and sat . I explained to the man I had to go. He said he was working alone, so I had to wait. I was ready to leave it and just run to catch the flight, but the security man said I wasn't allowed to do that. He finally called someone else to search my bag (nothing found) I did make it...barely!"
Miinukset: "no inflight entertainment no outlets"
Plussat: "The entertainment selection was pretty goid"
Miinukset: "They made a horrible mistake by getting the bag count or weight wrong and we had to go back to the gate and it cost us 2 1/2 hours."
Plussat: "The boarding process was ok."
Miinukset: "The entertainment system failed again."
Plussat: "Quick and did good job"
Miinukset: "After flying Japan Airlines I wish there were more free food and entertainment"
Miinukset: "No personal TV for entertainment"
Plussat: "The boarding was done well"
Miinukset: "This was a 6 hour flight so American could at least have offered a better choice of in flight food purchases"
Plussat: "Got me to where I'm going safely. Crew was nice."
Miinukset: "Flying is painful"
Plussat: "Quick boarding, near empty flight."
Plussat: "Landed early"
Miinukset: "The seats were not as good as the ones on my BA flight to Heathrow and then Rome. Also, cross country flight but no in flight entertainment. Arrived early in PHL and American would not let me move up to an earlier PHL-SFO flight since it was a code share booked with BA. Should not be my fault as when booking it indicated all four of my flights were with BA. Once booked it indicated the return flights were code share with AA. American should have allowed me on the earlier flight. That would have opened a seat on the scheduled flight which had people waiting on standby."
Miinukset: "Seats were quite uncomfortable, there was no entertainment options, there was no way to charge any electronic devices because the plane was so old, which meant I almost wasn't able to catch a ride home after the flight. For a cross-country flight, I would expect a better experience."
Plussat: "Friendly crew"
Miinukset: "No entertainment."
Plussat: "blanket made it comfortable"
Miinukset: "No entertainment options"
Plussat: "See above"
Miinukset: "See above"
Plussat: "No entertainment nothing"
Plussat: "The flight crew was great and it was a very smooth landing."
Miinukset: "Had to pay extra for seats so we could sit together, near the front of the plane (not really, and no bathroom nearby, very small seats with zero legroom). we were delayed twice (40m then 1h10m) then told to go to a different terminal because now our flight WAS leaving on time! so we hauled over there only to be delayed again several times. we know it was a weather thing, but just wish there was more accurate info about when we would actually take off. seats on outgoing flight from SFO to CLT were GREAT, very roomy, comfortable. Coming back- not so much."
Miinukset: "I didn't get ANY flight status reports until I had arrived and was at my destination for the night!! American did a fine job. I got updates TODAY on my flight and baggage claim for yesterdays flight form you!!! Your service sucked balls!!"
Miinukset: "Before I booked the flight I noticed it was only on time 53% of the time. True to that number we were delayed almost an hour before takeoff. Why schedule fights so close if almost half the time it's delayed? Something needs to change."
Plussat: "Friendliness of flight crew; entertainment choices."
Miinukset: "Food was poor for first class."
Plussat: "The flight arrived early which was nice. But that's the only good thing about this flight."
Miinukset: "From checking my bag to leaving the plane in Dallas, I felt like AA employees thought passengers were just in the way. It was almost as if the flight attendants were traveling to Dallas and they happened to have to take care of passengers along the way. There were very few smiles, hellos, or how can I help you. It was almost always and grunt and what do you want? The personal device entertainment was very buggy. the movie I tried to watch kept skipping, like on old scratched CD."
Miinukset: "Multiple delays, ended up having to change flights, then 2nd flight was also delayed. The only silver lining was the customer service representative, I think named Sofie(?) was astoundingly wonderful and helpful."
Miinukset: "Same as above"
Plussat: "Nothing absolute nightmare .. no water .. are you serious"
Miinukset: "Sits were not comfortable."
Miinukset: "My flight was delayed for 3 hours and they where rude about my flight being delayed"
Plussat: "The staff was completely nice (except when I was trying to rebook my ticket and I felt like there was no understanding of what I was going through)."
Miinukset: "There was a strange situation outside of LGA wherein I sat in a car for nearly an hour once already at the airport. I don't know what was going on but we were trapped there and it caused me to miss my flight. There were no other flight out and I ended up having to book an entirely new ticket. I believe that LGA or American Airlines should refund my expenses, because otherwise it makes me not want to ever go through either again."
Miinukset: "Everything was ok"
Plussat: "Flight attendants very kind"
Plussat: "Stewardesses tried to make up for disastrous management mistakes. One customer service rep was helpful when Kiosk refused to give me boarding pass or seat assignment or pay for baggage check--ALL USING MY AMERICAN AIRLINES ADVANTAGE MASTERCARD!"
Miinukset: "Change of airports from EWR-Oak to JFK/SFO after I had printed boarding passes. Got call from AA but when I picked up, no one was on the line. Equipment prob, they said. I think it was two half full planes and they screwed the EWR passengers. Manhattan was in gridlock because of UN session. I discovered change when I arrived to check luggage curbside at EWR. 3 hours of stop and go traffic to get there. See other box re kiosk problems. Boarding pass didn't have my TSA FTN so had to go back. Could not check luggage curbside. Got seat in last row when I noticed boarding pass had no seat assignment. They lost my luggage at SFO. There's more, but..."
Plussat: "Things went ok"
Miinukset: "The plane was old"
Miinukset: "Flight didn't exist"
Plussat: "There was no warning until departure time that flight was delayed for two hour. Some other american flights were delayed much as four hour or more."
Miinukset: "Three separate delays before boarding (boarded three hours late), then another 45 minute delay after boarding to "recalculate" due to fuel burned while sitting at gate, then nonstop announcements and dinging for the 30 minutes during & after takeoff, no screens or outlets, old and uncomfortable seats"