Etsi halvat lennot välille Oslo - New York John F. Kennedyn kansainvälinen lentoasema

Plussat: "Fast service and precise timing"

Plussat: "Yes"

Plussat: "I flew standby (for the first time) to London and check in team in NYC was great."
Miinukset: "Now, the team in London, wasn’t so great. They were a bit rude!"

Plussat: "Everything was perfect!"

Miinukset: "Delta Comfort was no where near as good as a similar class on other airlines, such as Air France or KLM."

Miinukset: "Both Copenhagen and New York need to go a better job on the flow of passengers through Passport control."

Plussat: "Amount of food!"
Miinukset: "Quality of food!"

Plussat: "Service"
Miinukset: "Older aircraft"

Plussat: "Great experience!"

Plussat: "top notch KLM are the best"

Miinukset: "Better food and more water."

Miinukset: "Virgin Atlantic has had better days. Living off of a long gone reputation. Great staff but old and worn out planes. Code sharing has done them no favors!"

Miinukset: "Healthier snacks instead of just candy and cookies... an apple for example would be great."

Miinukset: "Bigger personal space"

Plussat: "Nothing"
Miinukset: "Letting me board the plane even through boarding had started and I wasn’t first because of my disability"

Plussat: "The boarding was fast and very well handled."

Plussat: "Everything good"

Plussat: "I did not like nothing"
Miinukset: "Custom took for ever they only had 2 agents working and I Missed my fight to nyc"

Plussat: "Comfort and snack was good."
Miinukset: "All ok."

Plussat: "Very comfortable seating!"
Miinukset: "The landing was a bit rough. Lol"

Miinukset: "I couldn’t sleep in a chair... wish I could"

Miinukset: "Food was awful. Didn't get my checked luggage in Manila upon arrival, was traced and left in New York JFK. Don't know who messed up with my luggage if Delta connection or China airlines."

Plussat: "Nothing"
Miinukset: "Everything. Stinky, dirty cabin. No running water in the bathrooms. Delays on the tarmac."

Plussat: "Wonderful plane, delicious food, great variety of drinks. Lots of movies to select from"
Miinukset: "Nothing"

Plussat: "Staff very courteous and professional"
Miinukset: "None"

Plussat: "A3A"
Miinukset: "Ĺ"

Miinukset: "The overhead bin did not stay down low enough so that I could place my bag in. It would lower then before I could place my bag raise slightly by a few inches. For someone of my height (5’5”) that was problematic. Fortunately another passenger saw my dilemma and held the bin lower to its full opening capacity. This also momentarily slowed down the boarding process."

Plussat: "Nothing Special"

Plussat: "Generally everything went smoothly on this leg of my trip."

Plussat: "Smooth and easy."
Miinukset: "Not applicable"

Plussat: "Everything is perfect"
Miinukset: "N/a"

Plussat: "Nice people. Very helpful."
Miinukset: "LOST MY BAG IN BOSTON BEFORE EVEN TAKING OFF!!!! Did not make it, and then won't deliver it when it makes it to Kathmandu! This is most distressing."

Plussat: "Layout of aircraft"
Miinukset: "Couldn't find USB port."

Plussat: "Updated plane, movies are old but a verity"
Miinukset: "Lost two pieces of luggage"

Plussat: "No hubo retraso y salió todo el vuelo a tiempo. El personal fue atento."
Miinukset: "El espacio entre asientos es mínimo y es súper incómodo. La experiencia fue de incomodidad."

Plussat: "I didn't like anything because the fly leat 3 hours"

Miinukset: "Boarding was a mess"

Miinukset: "No blankets or pillows. Froze"

Plussat: "the majority of delta flights i've taken over the past few years have had huge issues - either long delays or cancellations. i won't be flying Delta again"

Miinukset: "Extreme delays"

Plussat: "Excellent trip. Provided ample food snacks and drinks."

Plussat: "Smooth. Fast."

Miinukset: "See above airport connection disaster...."

Plussat: "I didnt ever purchase that ticket"

Plussat: "Nothing"
Miinukset: "Being scammed by the Chinese, China Southern"

Plussat: "The prompt transfer"
Miinukset: "My one piece of hard shell luggage has a special, difficult way of latching. As long as nobody opens it, it stays fine for shipping. The problem is your greedy Chinese luggage handling thieves who work for your airlines in Chinese airports. Whenever they can steal from luggage, they always try to steal from passengers, particularly American. I have had multiple experiences with theft from Chinese airports. I have been to China and back to the USA five times. Many times, items have disappeared from my suitcases in Chinese airports. That is why I decided not to move to China to live but instead move to Indonesia. However, if I fly any plane that transfers my luggage in China, I can usually expect to have my luggage robbed. Although this time, nothing was missing from my luggage, that fact that your people had to wrap my suitcase in plastic (because they did not know the secret for relatching it) and resend it a day later, that is proof that one of your airport personnel opened it to see what he could steal and then got caught because he could not close it again. I am really really really tired of you Chinese thieves. I blame all of you because you are all a product of Mao Tse Tung’s godless atheistic evil society. The Chinese have proven to me again and again that they cannot be trusted. A Kong Chinese official even stole my Ohio driver’s license when I transferred through that airport on a previous trip to Jakarta. I understand your problem. If you fire all dishonest luggage department workers, you will not have any workers remaining. That is why you will always rank as a third world backward primitive society even though you buy expensive airplanes that you don’t build and dress your people up like professionals which they aren’t. AS LONG AS Chinese airport luggage people are dishonest and cannot be trusted, your entire airline is a failure. That is not prejudice against Chinese people. I know some honest good ones. They are all Christians, the kind of good people the corrupt Chinese government hates. An atheistic country is an evil country. Do not expect to be respected by honest people. You people clearly do not deserve it. You are still in the stone age when it comes to professionalism which requires total honesty, a quality which your luggage handlers consider to be dispensable. Such cave men they are!"

Plussat: "Stewards"

Plussat: "loved the cookies!"
Miinukset: "Wish there were more legroom on those little planes."

Miinukset: "see above"

Miinukset: "It was fine, just tiring due to the length of the flight."

Miinukset: "Asked for ONE piece of bread, and such a big company. Didn’t have ONE piece of bread to provide. Shame. But not surprised, considering the focus they had with onboard shopping, cut coat, and generate revenue very oriented."

Plussat: "It was cancelled and scheduled next day"

Miinukset: "The arm rests on either side of my seat where closed so I had limited mobility in my seat (by closed I mean they didn’t move and had no open space between where your arm sits and the top of the chair)"

Plussat: "Everything"

Plussat: "Superhyvin hoidettu nopea vaihto - auto haki ja vei meidät jatkolennolle. Tunnelma henkilökunnan keskuudessa oli hyvä."

Miinukset: "Ihan tajutonta kuinka koneeseennousu kesti niin kauan ja kone oli myöhässä."

Miinukset: "See above. What a disaster!"

Plussat: "Superb seats. Wide, enough length to strech the legs. Good entertainment - overall - loved it!"
Miinukset: "Food could be a bit tastier ..."

Plussat: "Great crew and plane"
Miinukset: "Inconvenient terminal from connecting flight. Boarding procedure was a zoo"

Miinukset: "Didn't like the fruit dish or the liverwurst type meat."

Miinukset: "See above. Going both ways..."

Plussat: "Everything was fine except for the comfort."
Miinukset: "The rows were so close together it was hard to get in and out of your row. If the seat in front of you reclined, the t.v. was 9 inches in front of your face."

Plussat: "Still use silverware and provide blankets, pillows, headphones, nice clean plane"
Miinukset: "The tv monitor had very limited options and froze about every 5 minutes. The screen was either very unresponsive or would freeze"

Plussat: "The Germans are known for their efficiency and Lufthansa followed through with that. From the check-in process to cabin service, all was top notch. As I was sitting near the front of economy, any "extra" economy plus meals were handed out as to avoid waste. I was the recipient of a delicious Caprese salad. A nice treat."

Miinukset: "See previous comment. Airline service needs to be vastly improved."

Plussat: "Crew, food and entertainment were fine"
Miinukset: "Notoriously, on several flights I have recently taken, my economy seats do not recline at all. On long distance flights this is very uncomfortable! And on this flight from Frankfurt to NYC, my bag was lost, making a claim at the Lufthansa baggage dept took a very long time and the clerk said little, explained nothing and seemed annoyed with my questions."

Plussat: "Lufthansa and SAS. A great combination."
Miinukset: "Nothing to not like."

Plussat: "Everything in order and on time."
Miinukset: "N/A"

Plussat: "WiFi access"

Plussat: "Multiple bathrooms located downstairs. Modern new plane"
Miinukset: "Movies were old. No real new releases. Food was terrible"

Plussat: "Smooth ride. Almost made up some flight time......"
Miinukset: "No entertainment, Two hour delay......almost missed our connecting flight."

Miinukset: "Tv didn't work most of time. Food was terrible."

Plussat: "Quick loading and departure."
Miinukset: "The gate changing 3 times."

Plussat: "Good overall experience"

Plussat: "Short flight, not much to say about it."

Plussat: "Great flying on an A380"
Miinukset: "Boarding was a bit disorganized."

Miinukset: "We missed this flight because previous flight from Germany was late. After running like mad people thru the Frankfurt airport- we only found out they have left - many people missed the flight!"

Plussat: "Dissatisfied!!!"
Miinukset: "See comments above."

Plussat: "Great crew very attentive."
Miinukset: "Plane was old. Toilets were an issue. Entertainment centers were slow. Time to retire the, 747's"

Miinukset: "staying 11h with no assistant"

Miinukset: "Not enough water was offered by flight attendants Wasn't offered an after dinner drink One of the flight attendant wasn't very pleasant"

Plussat: "It was on time :)"
Miinukset: "I booked wheelchair at Oslo airport, but my father did not get it at Frankfurt."

Miinukset: "'Sorry we have chicken no more, so here get this ravioli' in other words no choice for me. No flight information."

Plussat: "The whole experience was GREAT!"

Plussat: "The seat was very comfortable"

Miinukset: "They change the gate for transfer last minute"

Miinukset: "Boarding was a little chaotic. Everyone kind of ran up."

Plussat: "everything"
Miinukset: "none"

Plussat: "I loved everything."

Plussat: "Nothing. Flight never happened."
Miinukset: "Lufthansa rebooked me on BA, and stripped away my Premium Upgrade seating, giving me economy, an aisle seat next to a bathing-challenged male. It was disgusting and re-injured my leg wound. I AM OUT SIX HUNDRED DOLLARS BECAUSE I HAD TO PURCHASE A TICKET UPGRADE TO GET HOME. RIDICULOUS. I MIGHT SUE."

Miinukset: "I booked through Kiwi.com and they couldn't handle my special food request (kosher meal). Somehow it didn't reach Lufthanza at all. As a result I had nothing to eat during the entire transatlantic flight."

Plussat: "Overall a pretty good flight."
Miinukset: "The in-flight wasn't working, so no movies on a nine hour flight."

Plussat: "After so many domestic flights of being shuffled around and interacting with flight attendants that seem to not like their jobs much and passenger's are just an annoyance, flying abroad on Luftansa was quite a different experience! The flight attendants were polished, professional, and actually wanted to provide a service. Their interactions made me feel like I was cared about and that they wanted my unique needs to be met. This made a 10 hour flight an enjoyable experience which I certainly didn't anticipate."

Miinukset: "Child car seat lost although checked with luggage."

Plussat: "the staff is top notch"

Plussat: "Great plane Great food Great movies"

Plussat: "The crew was very efficient and accommodating"
Miinukset: "Most of the announcements were hard to hear and understand"

Plussat: "Free upgrade to business class!"

Plussat: "Lufthansa is one of few airlines in Europe with pure class and excellent service. Even in economy!"

Plussat: "I like the airline and the workers are great. I don't like when they charged for luggage that $60.00 each way like round trip is $120.00. It should be by weight is 50 lbs or 23 kilo for minimum and if it is over the weight than it should charged little more price."

Plussat: "I do like the clean aircraft, and pretty precise service. Also it was on time , for comfort the pillow and the blanket was nice . Some airlines doesn’t give anything anymore! Which is awful."
Miinukset: "Just a small thing the lady who was serving and picking up the used cups said I have to finish the juice and after she can take it away. But I couldn’t finish because it was too sweet and I didn’t like the juice. So I had to get up and bring the cup to the back. That wasn’t nice. Also they at but flexible about giving choices. Only one kind of sandwich they had but I think there was one other kid also."

Plussat: "I do like the clean aircraft, and pretty precise service. Also it was on time , for comfort the pillow and the blanket was nice . Some airlines doesn’t give anything anymore! Which is awful."
Miinukset: "Just a small thing the lady who was serving and picking up the used cups said I have to finish the juice and after she can take it away. But I couldn’t finish because it was too sweet and I didn’t like the juice. So I had to get up and bring the cup to the back. That wasn’t nice. Also they at but flexible about giving choices. Only one kind of sandwich they had but I think there was one other kid also."

Plussat: "Amazing crew"
Miinukset: "WIFI"

Plussat: "Crew was friendly and the flight was nice and smooth."
Miinukset: "No expectations as the flight was less than an hour."

Plussat: "On time, best connection for me, earning miles on my program. I booked based on time and cost, didn't even pay attention to what airline."
Miinukset: "No food, plane felt pretty old and not so clean. Smaller seats than the other flights I had with Lufthansa. Otherwise, it was fine. I had a pretty bad earache on that particular flight, so I liked it less than I might have otherwise. Something didn't feel right, pressure wrong or something."

Plussat: "Even on this short 1-hour prop flight they do have average service and pass out Swiss chocolate."

Plussat: "The crew was helpful with tips for Vienna"

Miinukset: "Delayed boarding, crew very friendly, polite"

Miinukset: "Austrian airlines did not even notified us about cancellation."

Plussat: "I liked the abundant choices for entertainment and the comfortable seating."
Miinukset: "Some members of the crew weren’t so pleasant. One didn’t speak to me while I was helping my child in the aisle, but rather rudely pushed her out of the way instead of saying excuse me or waiting a moment for her to sit back down into her seat."

Miinukset: "Flight was 1 hour late. Didn’t make up any time while in flight. We came to no gate assigned. Additional delays due to wait for free gate. Unacceptable, missed my connection. Had to stay additional day for rebooked flight."

Miinukset: "Paid 1,000$ and we got a standby ticket. How is this possible? Will not book through Kayak again."

Miinukset: "Seats are very small. Plane was cramped. Snack was not very good. Need healthy options."

Plussat: "Crew were polite and accommodating."
Miinukset: "Plane temperature was too hot, despite my repeated requests to the crew to lower the temp. No one on this flight opened a single blanket - was that the goal? It was too hot to even sleep."

Plussat: "Nothing, we never got to go on our flight to Vienna. The only good thing is the manager, Servando, found us an alternative route after some delay. Even then, we had to haggle and really fight for fair treatment for a mistake that was 100% the airline's fault."
Miinukset: "Our seats were involuntarily given away by the airport staff. We were never notified until we were scanning our tickets to board in. At that time, we had already checked in and received our boarding passes, as well as checking in 3 bags while we were traveling with a large group. There was no way we wanted to volunteer our seats, especially since we had a transfer flight to catch. We clearly stated we did NOT want to volunteer our seats at the ticket counter. No staff notified us until we were about to get on the plane to board. The flight supervisor was very rude and unprofessional, offering us no alternative solutions. I was really disappointed with such a grievous mistake by the airline, and I would not recommend flying Austrian Airlines unless it was absolutely the only airline available. They need to fix their processes for authorizing when they volunteer a passenger's seat. This caused our group a lot of stress and almost became a logistical nightmare."

Plussat: "Flight on time"
Miinukset: "nothing I can think of"

Plussat: "I like everithing was great . Thank you ."

Plussat: "Smooth ride, good breakfast and charming flight attendant."
Miinukset: "Nothing"

Plussat: "Crew"
Miinukset: "Space between seats"

Plussat: "Can you assist my wife and me in getting Star alliance frequent flyer miles for this trip? Thanks"

Plussat: "Absolutely nothin Airlines was courteous enough to provide hotel which was just abt ok"
Miinukset: "Reschedulle of my journey to next day, everything tat followed"

Plussat: "We ended up being rebooked from Austria near to Egyptian air on route to Cairo. This was the best thing that could’ve happened as Austrian air was inferior. Egyptian error on the other hand had very gracious staff, very comfortable seating, and while the food was average it was better than Austrian air"
Miinukset: "We ended up being rebooked from Austria near to Egyptian air on route to Cairo. This was the best thing that could’ve happened as Austrian air was inferior. Egyptian error on the other hand had very gracious staff, very comfortable seating, and while the food was average it was better than Austrian air"

Plussat: "lento oli ajallaan ja pieni syötävä sekä juonatarjoilu olivat riittävät. Iloinen ja avulias henkilökunta."

Plussat: "That it is over"
Miinukset: "Check-in to Canada not possible when passengers have third country passport and Canadian residence card. A combination, although very common, proofed to difficult for AUA personnel. Because of check-in delays lousy seats and miserable overall experience."

Plussat: "The crew was very attentive, generous and courteous."

Plussat: "Make sure your carry on luggage is less then 8 kg. Or you would have to check it at your own cost. The food is OK but the portion is very small. If you want a window or isle seat, it would’ve cost you 30 euro to reserve it. The crew is very nice. I guess because the air fare is very cheap, they need to do everything to make the extra cash."

Plussat: "Everything. Keep up the good work."

Miinukset: "I was at the back of the plane with the constant cold air breeze, it was impossible to avoid!. I caught heavy cold and still recovering!"

Plussat: "Boarding time and arrival were both on time. Service is courteous, and the lounge very pleasant."

Miinukset: "Both flights were delayed. Food selection was poor."

Plussat: "Efficient crew, good meals,on time arrival."
Miinukset: "Took a while to board and could use more updated films-minor details."

Miinukset: "Delayed flight after an already long flight from the states"

Miinukset: "Flight was delayed"

Miinukset: "Poor service, will not fly again with this airline"

Plussat: "Amazing crew, very good food and coffee. Extremely happy with the Austrian Airlines. From now on I will try to fly mainly with this company. Thank you to all crew members of flight 087 from Vienna to New York on Sunday, 29 May 2017."

Plussat: "It was clean Lunch was good"
Miinukset: "There were no vegetarian options for snacks"

Miinukset: "I reached out several times to the airline and nobody returned my calls or answered the phone. I needed to switch my flight/get a refund and was unable to reach them"

Miinukset: "Comparing with LOTPolish everything wasmore than better"

Plussat: "I was pleased by the comfort of the seats, the staff on board and the flight itself. The flight actually did not seem at all like 9 hours. And it arrived exactly on time."
Miinukset: "The crew at the airport before boarding was a little impolite. As people were getting ready to board and waiting in the line, they were told to go back to customer service to register passports and get new boarding passes, without prior announcement. That could have been avoided if they informed us."

Miinukset: "It was pretty chilly on the flight throughout the entire way. Please use more heat next time. Thank you!"

Plussat: "It would be nice to see AUA learning from other airlines on how to board a plain. To date it is chaotic, unorganized, messy and unnecessarily unfriendly. Interestingly enough it compares well to the non-existing system for lining up at Skilifts in Austria: Use force to squeeze everybody around you or cheat your way in sidewise. Not exactly my cup of tea."

Plussat: "1st class should board last, it just makes mire sense for a lot of reasons. Also 8kg carry limit is rediculous and loosely enforced. We were clearly selected to check our bags. There were others with bags heavier and larger than ours that were permitted to stuff them in their overheads."

Plussat: "Crew and boarding were fine. But nothing to crow about. Just not stressful."
Miinukset: "That was the most uncomfortable flight I have had. It was hard fora short flight, though sitting so close to another passenger, side and front was stressful. Plus, my back was killing me by the end of the short flight- and the long flight from Europe to the US was hard. It was pretty much knocking elbows with the passenger next to me when eating. And mind you- no passenger in my row as any larger than the average person. The seat recline was fine and marginally helpful in relieving back strain- except it did put you in the lap of the passenger behind you. The passenger across the aisle from me shoved the seat in front of her and told the passenger in front of her he could NOT recline. The passenger next to her (I assume her husband) joined in with the shoving. I finally felt a need to intervene and calm them down as it began to escalate- and I did want the flight to continue. Note- while I think the passengers shoving the seat were a bit rude- the crowded nature of the seating with the recline was hard, so I understand. But the person in front had a reason (and a NEED given the discomfort) to lean his seat back. The seats were simply too uncomfortable to keep them upright. I helped them find a recline for both passengers that was reasonably okay. I also tried to get my recline somewhere between comfortable for me (impossible) and reasonable in space for the person behind me, This is an airline problem. And when people wonder about the rise in passenger rage... this cramming in is it. I had to use Austrian because of a last minute need to book a flight- given the inability to relax even a little and the residual back and leg pain ... thus my ability to immediately jump into work during a busy work and travel schedule means that I will definitely not take this airline again. If you are shorter than 5' 5 and weigh about 100 lbs- this might be okay. Otherwise, expect to be a lot of rats shoved in a cage."

Plussat: "Good service"
Miinukset: "Instant coffee"

Plussat: "Attentive flight attendants"

Plussat: "The flight was smooth and the staff was great."
Miinukset: "Nothing."

Plussat: "Crew was very friendly and helpful"
Miinukset: "Should have more movie choices"

Plussat: "The plane was comfortable and the crew was nice and efficient. My legs did not cramp up on the long flight. Good job."
Miinukset: "My experience at Vienna airport was HORRIBLE. No jet bridge -- stairs to walk onto the tarmac. Board a crowded bus to get to the terminal. The terminal was a nightmare...up the stairs, down the stairs, walking forever like a mouse in a maze. Very inefficient and crowded conditions at the gate for boarding. Not enough information as to what's happening. I felt like a sardine in a can! The personnel at the gate were not at all friendly or forthcoming with information."

Plussat: "Not much...."
Miinukset: "The ticket indicated the wrog gate 21 instead of 31."

Miinukset: "Allow business passenger to use front bathroom."

Miinukset: "KLM lost my suitcase and did not deliver it until three days later... They refused to compensate me for having delivered the bag with broken articles inside (A pair of Rayban Wayfarers!)"

Miinukset: "Very nice crew and great food"

Plussat: "Crew is excellent, polite and personal!"
Miinukset: "Plane is super old and outdated. Comfort seat is not, comfortable, very tight. TV screen is not good quality, with the old controls on a handset. No touch, no 1/8 inch audio jack (it has the old 3 holes one). Wifi for streaming freezes every other second. Just make a face lift to the plane, everything else is good."

Plussat: "15 years ago I told myself not to fly Delta anymore. But these 2 flights Detroit to Amsterdam and back changed my mind. I enjoyed the flight very much and I'm looking forward to the next one."

Plussat: "The socks offered in business were comfortable and nice looking. The red wine was good."
Miinukset: "The food was just average and the seat not too comfortable"

Plussat: "Good amount of space on the plane, lots of movies to watch, good food and drink."

Plussat: "Great airline"

Miinukset: "Crew members in Amsterdam were very rude and disrespectful"

Plussat: "Yes"
Miinukset: "Everything was good"

Miinukset: "I was seated next to the restroom, which is not a pleasant experience for an international flight."

Miinukset: "The KLM crew are always great serving and treating you. Well above many other airlines."

Plussat: "Crew helpful. Food good."
Miinukset: "Better range of movies please"

Miinukset: "Travelled business class and was ace experience"

Plussat: "the trip was excellent and comfortable. LOved the windows that shaded out rather than the having to pull down the plastic blind. entertainment on board top notch screen huge One hostess , Helen was absolutely fantastic and the best I ve had on my many trips. I will recommend KLM whenever I can"
Miinukset: "the headrest is hard. Apart from that- all was fine"

Plussat: "Entertainment was amazing"
Miinukset: "Seats a bit hard"

Plussat: "Crew was ok."
Miinukset: "Screens need a serious upgrade, my seat didn’t recline all the way nor could it be restored to an upright position. Not very comfortable and I paid for a seat upgrade."

Plussat: "Amazing services .. on time just exactly .. I feel really happy onboard KLM ❤️"

Plussat: "Overall KLM experience is good"
Miinukset: "Food quality was mediocre for a business class flight."

Plussat: "quick/efficient boarding - good staff - good food - easy flight !"
Miinukset: "the connecting times for klm seem to be very close - if your running late to start - you may not make your next one -"

Plussat: "Entertainment options."
Miinukset: "Service was poor, seat did not recline, and the food was terrible."

Miinukset: "old screens and entertainment system leg room to small"

Plussat: "Crew was great, very nice"
Miinukset: "Not enough legroom"

Plussat: "The crew was fantastic! Our needs were constantly being met and just about the time you thought you might want a snack or a meal, the attendants were already heading down the aisle. Because of an allergic reaction, I asked for ice a number of times and the attendants were more than happy to meet my needs."
Miinukset: "The seats were very close together. The trip from New York to Amsterdam seemed a lot more comfortable than the return flight. The food from NYC JFK was better than the food from Amsterdam. The movie selection on both flights was a little disappointing."

Plussat: "She was cheerful and genuine. I have dietary restrictions but was unable to preorder a meal. She went out of her way to find an available meal for me. I also saw her bring other passengers extra snacks and drinks."
Miinukset: "Cramped seating."

Plussat: "Fairly nice flight. 7 hours AMS to JFK. They had ice cream cones for us mid flight and an after dinner cognac if you wished."
Miinukset: "Not a big fan of paying for a few extra inches of leg room in a better seat after paying for a ticket."

Miinukset: "Boarding was very confusing. There was an area where they were checking people's bags or something near the gate and you didn't know if you needed to stop at it or continue. They didn't collect garbage before landing. Not only did we have to take our bags off the plane, we had to carry our garbage (drink cups/food served) to the front of the plane to throw out."

Plussat: "Crew"
Miinukset: "N/a"

Miinukset: "The streaming service didn’t work"

Plussat: "On both of my flights to New York City, I was amazed at how friendly and helpful the flight attendants were to the passengers. On my short flight from Basel to Amsterdam, a young French speaking girl was concerned about how to manage getting to her next gate. The flight attendants talked to her and arranged for someone to take her there. On my longer flight from Amsterdam to New York City, there was a customer who was in distress about missing a previous flight and not making it to her connecting flight in New York. One of the flight attendants reassured her until she stopped crying and calmed down. That same flight attendant was always so positive and cheerful in all she did. The rest of the crew was top notch. This was my best experience flying in such a long time. Well done, KLM crews of flights 1984 and 0645 on July 10!"

Plussat: "Crew was very nice and helpful, entertainment system worked well and had good choices"
Miinukset: "Seats were not very comfortable, it was uncomfortably hot and there was not air conditioner vent above like most other airlines"

Miinukset: "After more than two hours of delay... Initially the flight takes off was at 8:35... Then 21:20... Then 21:50... Then 22:10. Finally we took off at 22:40... Refund our money klm..."

Plussat: "Due to lightening bolt strike our pre-Y2K era plane got switched out with a newer plane with modern media delivery at the seats."
Miinukset: "This caused a two hour delay in boarding and another 30 minutes on the JFK T4 tarmac. Same crappy headphones so it wasn’t the"

Miinukset: "The 767 is configured oddly and th business class seats are so narrow it feel like you are sleeping in a coffin"

Plussat: "Decent seat size. Sorta slept the whole flight."

Plussat: "Just great crew."
Miinukset: "Not comfortable at all and will not book KLM again."

Plussat: "The crew came to get me from the arrival gate to get to the departure gate since our plane was delayed. It helped to know that the airline was checking to make sure we made the flight."
Miinukset: "I did not get my luggage in Nairobi. The delayed flight that was the most likely reason it did not get to the connecting flight to Nairobi."

Miinukset: "suitcase didn't turn up, although connection was quite tight"

Plussat: "Loved the service...everything was excellent"
Miinukset: "The bus class seat was a bit narrow at the feet"

Plussat: "Of the multiple international airlines I recently flew with, I would have to say KLM was by far the best. Relaxing atmosphere, comfortable seating, great in-flight entertainment, although I have the go-go in-flight data/entertainment plan with t-mobile (highly recommended), the flight included a decent selection of movies, television programs, etc. The food far exceeded typical "airline quality," even for an international flight - and included a fabulous little snack box with locally sourced gourmet and specialty items such as chocolate from Belgium, fine cheeses from France, and crackers from England. Drinks = gratis, and crew was exceptionally attentive and went out of their way to make flight as pleasant as possible."
Miinukset: "Nothing."

Plussat: "The pilot kept us informed periodically during our journey. I liked that we could choose our seating online. The entertainment was good."
Miinukset: "The plane was dirty, all seats did not have pillows and blankets. Seating was not very comfortable, particularly as there was a box attached to one of the legs of the seat in front of me, making it necessary to move my legs to an uncomfortable angle."

Miinukset: "Not only was there free food but they tried to sell you a bunch of stuff. Not a moments piece."

Plussat: "great choice of entertainment content, friendly crew"

Plussat: "They were awesome."

Plussat: "Efficiency and speed of boarding was acceptable. I have no complaints about that aspect. The Comfort+ seats were worth the upgrade, pretty comfortable and reasonable legroom unless you have a big carry on stowed under the seat in front of you."
Miinukset: "The first announcement they made to all of us in the economy section was thay they did not have any headphones for anyone but business class. I was told when I booked the seat that the headphones would be complementary. So I did not bother to bring any assuming they were going to keep their word; I figure I'd make it work and watch a movie without sound. If that isn't bad enough midway through my nine hour flight my monitor went out and would not turn back on."

Plussat: "Everything was good. The crew was very friendly and attentive. The plane was comfortable, with great entertainment on the personal screens. The food was delicious. Flight was on time and actually arrived early, but then we had to wait for a gate (not the airline's fault)."
Miinukset: "No complaints at all."

Plussat: "Crew was friendly, and the food was better than the usual KLM fare."
Miinukset: "The "new" seats were hard and uncomfortable. Avoid any kinds of seats near the bathroom in a configuration with 3 abreast next to the windows. The "aisle" seat is essentially a "waiting area" for the rest room."

Plussat: "Fortunately, the plane was not full, so people could spread out a bit to create extra room. The food was really good! (surprisingly)."
Miinukset: "KLM's new configuration for this type of plane made the seats even narrower than before. While leg room was reasonable, the 3 abreast seating meant a lot of discomfort, especially in the row right in front of the restroom."

Plussat: "staff hospitality, cleanness of the cabin and toilet and punctuality of the flight"
Miinukset: "lack of meal options"

Plussat: "The staff and crew"
Miinukset: "Nothing"

Plussat: "Having requested assistance due to breaking my leg, the service at Heathrow, Charlotte and JFK with American Airlines was excellent."

Plussat: "Both crews from JFK to HEL and HEL to JFK were great. Very attentive and accommodating."
Miinukset: "N/A"

Plussat: "Nothing"
Miinukset: "Customer service"

Plussat: "Larger airplane, good seat."

Plussat: "We've lucky to sit in the emergency exit row. Lots of space!"

Plussat: "Everything"
Miinukset: "None"

Plussat: "Lento lähti myöhässä, mutta kuroi aikaa kiinni ja ehdin jatkoyhteydelle"

Miinukset: "My headphones didn’t work"

Miinukset: "The transfer was too complicated, long distance to walk, security check line, not enough time for transfer, had to run to catch the next flight"

Plussat: "it was on time"
Miinukset: "it was a poor food choice again."

Miinukset: "Horrible complimentary food quality in economy class. Not enough options to purchase food/snack."

Miinukset: "video was broken"

Plussat: "Fast boarding, fast taxiing, cabin crew was friendly."
Miinukset: "In flight services are naturally really limited during the short distance domestic flights."

Plussat: "I was able to change my flight quickly by one phone call to Finnair customer service to this earlier flight. I got an upgrade to Business Class where they call me by my name. Food and beverages were very good and staff so friendly that I was surprised what has happened to them :)"
Miinukset: "Difficult to complain anything. In-flight entertainment is typically very minimal on these europe flights."

Plussat: "Check- in to arrival was what I would expect from a flight. It was my first flight with Finnair and I will fly with this airline again."
Miinukset: "No complaints."

Miinukset: "Myöhässä. Lähtöaikaa päivitettiin 10 min kerralla myöhemmäksi varmaan 5-6 kertaa."

Miinukset: "Staff wasn’t helpful and gave false information"

Plussat: "Crew, entertainment and food service was excellent"
Miinukset: "Seats too crowded for 8 hour flight. As soon as the person in front leans back you have no room it is unbelievably uncomfortable to have a seat back in your face for that long!"

Plussat: "UNCOMFORTABLE BED AND SERVICE"
Miinukset: "BED, DRINKS"

Plussat: "The airport it's very nice and clean.."

Plussat: "Nothing"
Miinukset: "Flight attendants in majority were rude, didn't care, unhelpful, for business class, service was worst I ever experienced. Plane is old, pretty dirty, they don't care about elders at all, this flight really ruined my whole travel experience, I doubt I'd ever want to go back."

Miinukset: "The 40 min layover between SVO-HEL and HEL-JFK required security check and walking approx. 30-gate distance. It was well organized, but still straining."

Plussat: "Friendly cabin crew and reasonable food in business class."
Miinukset: "Seat was uncomfortable and there was no possibility to charge mobile device."

Plussat: "Excellent service by Norra, airline operating this flight. Nice gift for AY member as we are soon near May 1st."
Miinukset: "Entertainment and net connection is basically nothing but well, flight is short whatsoever."

Plussat: "Staff were friendly and serve me as a special member perfectly well and by proper attitude."
Miinukset: "No any level entertainment in a plane and space pretty tight in an airplane. Plane was oversold."

Plussat: "fast boarding, fast exit, on time and flight went overall really good, captain was funny"
Miinukset: "seats are not comfortable, also I do not like finnair in-flight payment system as that is very slow"

Plussat: "Kone tyhjeni todella nopeasti ja päästiin pikaisesti liikkeelle. Koneesta poistuminen myös nopeasti. Henkilökunta oli hyvällä tuulella ja reippaana."
Miinukset: "Istuimet voisi olla mukavammat ja kone vähemmän meluisa."

Miinukset: "Sound only came out of one ear from headphones"

Plussat: "The blueberry juice is super good!"

Plussat: "Yes, in general I like American Airlines so I was happy with flight in general"

Plussat: "Flight was not packed, plenty of overhead space and seamless boarding process getting on. Crew was attentive. Food not bad."
Miinukset: "Entertainment selection was very poor and I sat there bored. Plane seemed a little old."

Miinukset: "Seats are not so comfortable and the plane itself is quite a boring."

Miinukset: "announcement in English hard to understand"

Plussat: "The good"

Plussat: "Hyvä ja helppo lento"

Plussat: "everythning"
Miinukset: "16 hour overnight stop at helsinki airport."

Plussat: "Pieni kone mutta mukava"

Miinukset: "My suitcase was lost for 1,5 days."

Miinukset: "The meal made me sick."

Plussat: "There was plenty of room and the food was good."
Miinukset: "Can't think of anything I didn't like"

Plussat: "Yleisesti ottaen lento meni mukavasti"
Miinukset: "Lennolla voitaisiin tarjota edes vaikka pähkinöitä pelkän juoman lisäksi."

Miinukset: "Something that was unpleasant was if someone spoke through the announcement system it would be very loud through the headphones if someone is listening to a movie or music"

Plussat: "Friendly staff, frequent food, frequent drinks (including wine) included in price of fare."
Miinukset: "Boarding method. Should board people furthest from the front of coach first to avoid clogging of aisle."

Miinukset: "Whoever designed and built this airplane should literally be INDICTED - AND I AM NOT KIDDING! We were in disbelief the moment we boarded and saw the airplane. 10 people across jammed into the row??!! - and on an long international flight?? - are you kidding??!! Further, these were the SMALLEST seats I have EVER been forced to sit in. Neither I, or my friend came close to fitting. We literally had to alternate getting up and standing because we were literally overlapping each other when we sat! (His shoulder and arm were literally on top of me!!). It was so bad that when the stewardess came rolling down the aisle with her cart, I had to be aware and see her in advance so I could literally TURN MY BODY OVER TO THE LEFT HALF ON TOP OF THE PERSON SITTING NEXT TO ME SO SHE WOULDN'T TAKE OFF MY ARM AND SHOULDER. ULTIMATELY, SOMEONE, OR MORE THAN ONE PERSON, IS GOING TO GET SERIOUSLY HURT BY THIS RECKLESS, GREED-DRIVEN DESIGN!! The OVERT GREED by the airline (American) clearly reflected by this in trying to JAM as many human beings into a flight as possible like Sardines is DISGUSTING!!! You simply DO NOT TREAT HUMAN BEINGS THIS WAY!! It is also clear evidence that there needs to be tighter standards, regulations and penalties by the FAA and what is allowed by airlines. AND I AM SENDING A LETTER TO THE FAA!!!"

Plussat: "Staff was nice. Seat was standard."
Miinukset: "Small movie selection."

Miinukset: "One of the crew members was rude."

Miinukset: "I booked this through Finnair and it was a British Airways code share .I was unable to get the record locator for BA and could not check in prior to getting to the airport ."

Plussat: "The Movies"
Miinukset: "The stewardess could have been nicer. Very rushed, they were polite but just rushed! Also the lack of CLEAR English speaking crew!!!"

Plussat: "This is not my first experience with Finnair flight and I'm very pleased with a consistency of a good service, high professionalism and I will recommend this airline to all my friends."

Plussat: "Updated gate changes sent to phone was a life saver!"