This flight was excellent. Left and arrives ahead of schedule. The plane was only half full and they actually let people lay down in rows of empty seats. The crew was super kind to a large family with a bunch of kids who wanted to be closer together. I think Delta purposely avoids turbulence more than other airlines because I never experience jarring flights, even the red eyes. They served two meals onboard (which were honestly pretty gross but they are doing their best). Also the newer planes have really cool lighting that helps with jet lag because they mimic the sunset and sunrise colors, and have polarized windows that extend “night time” until they are ready to land in the morning. Pretty cool.
Miinukset: "Seat wasn't comfortable"
Plussat: "The crew is nice"
Miinukset: "Boarding was horrible."
Plussat: "Very nice, pleasant crew."
Miinukset: "Extended turbulence was very uncomfortable. One toilet out of service. Otherwise good flight."
Plussat: "The plane was nice, entertainment options were great, pilot was super kind."
Plussat: "I loved being upgraded to first class and the crew was so attentive."
Miinukset: "Nothing, glad this was a better experience than the trip to Miami."
Plussat: "Comfy"
Miinukset: "Seats a lil tight"
Miinukset: "uncomfortable seats, thin seat cushions"
Miinukset: "When we booked this trip via Kayak, we thought that we were booking on Westjet. Westjet knew nothing about the flight when we tried to check in."
Plussat: "The plane was nice and the entertainment on the flight was great! Flight crew very friendly."
Miinukset: "Our plane was delayed multiple times and we were not provided an explanation as to why. For as expensive as this fare was the fact that Delta was at fault for the delay and did not offer any compensation for that delay is frustrating. A few extra free snacks doesn’t cut it."
Plussat: "Crew was good seat comfortable"
Miinukset: "Better snacks"
Miinukset: "It was lovely. It was my flight from nyc to dc that was terrible."
Miinukset: "the flight was delayed and so I missed my train home"
Plussat: "Amazing service from crew"
Miinukset: "Friendly crew and lots of good free snacks!"
Miinukset: "Bigger personal space"
Miinukset: "Food was ok...cramped space"
Plussat: "the worst thing that I've traveled in my life I do not travel again by delta 3 hours without food and without taking or water we were not given that service is the worst its employees are a disaster"
Miinukset: "the worst thing that I've traveled in my life I do not travel again by delta 3 hours without food and without taking or water we were not given that service is the worst its employees are a disaster"
Plussat: "Food was good and plentiful. I definitely left the flight feeling full."
Plussat: "Nothing."
Miinukset: "I missed check in (not flight) by 5 minutes. Delta did nothing. I called Aeromexico. After 30 minutes on hold they told me there was nothing they could do. Called Kayak, you guys said you couldn’t do anything. Finally I got some 3rd party phone number I was given by Kayak. I called the number and it was not in service. In all my years using this app this was the biggest disappointment ever!!!!"
Plussat: "The people were all really nice and helpful and fun. Food was great. Watched a fun movie."
Miinukset: "Boarding was a bit unpleasant when we had to stand in a crowd before the shuttle came."
Plussat: "Food and entertainment was good"
Miinukset: "The bathroom I used was disgusting."
Plussat: "Hot towel was a plus"
Miinukset: "The seats weren't that comfortable"
Plussat: "The flight attendant, Winsom, was fantastic."
Miinukset: "Did not like being assigned a seat next to the bathroom and having an aisle full of people waiting to get in."
Miinukset: "No wifi, no leg room"
Plussat: "Great movies...."
Miinukset: "It takes time and worries to find the air train and Aeroflot registration."
Plussat: "Great and friendly crew"
Miinukset: "baggage rules, check in with baggage, change fee for flight when it was not customers issue that caused the 5 min delay! Unable to reach reservation desk on line or via phone (neither was the gate agent)"
Plussat: "The staff. They were very helpful and polite!"
Miinukset: "We didn’t leave on time"
Miinukset: "There was a change in our flight. According to Delta you didn't confirm every leg of our flight and the plane was over booked."
Miinukset: "Basic economy has way too many restrictions"
Plussat: "Loved the customer service & movie options"
Miinukset: "The flight only had snacks for free; wish sandwiches would be given for lunch"
Plussat: "Good flight crew"
Miinukset: "Flight was delayed with no explanation."
Plussat: "Nice people. Very helpful."
Miinukset: "LOST MY BAG IN BOSTON BEFORE EVEN TAKING OFF!!!! Did not make it, and then won't deliver it when it makes it to Kathmandu! This is most distressing."
Plussat: "The airline did not disappoint and the customer service were very professional"
Miinukset: "Make sure the new signs are posted in all airports for boarding. That will help control people at the entrance"
Plussat: "Great gate agent at JFK on the layover."
Miinukset: "No assigned seats on second flight til we got to JFK."
Plussat: "Entertainment, food having only two seats on our side of aisle."
Miinukset: "Leg room"
Plussat: "We did eventually get there"
Miinukset: "What should have been a 90 minute flight took over 4 hours! Between mechanical failure, overbooking and waiting for gates and sky bridges we missed our connection. Then when they rebooked our connection on a British Airways flight, BA couldn't pull up the tickets and we wasted yet another hour while Virgin Atlantic and Delta both passed the buck as to who was responsible for correcting it so we could get on our rebooked flight, which we BARELY did with only 2 minutes to spare!"
Plussat: "The organization and speediness shown during boarding the aircraft and the perfect timing on departure"
Miinukset: "The tv screen corresponding to my seat 9A was not working so could not see any movies nor information during the whole flight SDQ to JFK. The condition was reported twice to the flight attendance but was not able to correct it even after resetting the TV settings twice"
Miinukset: "I wouldn't rate this flight on a five-star grid--I give it 0.0 stars. Delta's economy seats are so tiny that even a small person like myself finds it agonizing to ride in them for a moderate-length flight. We need aggressive regulation of our airlines to prevent the unconscionable and humiliating way they treat economy passengers. It's not safe, healthy or humane to ask human beings to sit for hours in tiny spaces with very little air (on top of everything else, the plane was mercilessly hot the whole time). Next time I will choose a European carrier--even the discount Euro carriers are better than any US airline."
Plussat: "They had good entertainment for free. There were movies, tv shows, and games."
Miinukset: "The plane was delayed for 5 hours and the ride was longer than expected."
Plussat: "We upgraded our seats to Delta Comfort, at a cost of round $90 per flight. It was well worth it!"
Plussat: "Comfortable, courtesy, good service."
Miinukset: "Please, there is never a vegetarian option. Many people do not want to eat meat. Very easy to offer a sandwich with vegetables or a little bowl of rice and beans..."
Plussat: "Quick, clean"
Miinukset: "I was in the back seat"
Plussat: "Painless"
Miinukset: "Price of food"
Plussat: "The prior flight arrived late and then due to what appeared to be some mechanical issue, the plane was towed into the gate at about the time we were due to board. I mention this only because this was the only glitch during the rest of the flight. Loved the wide variety of entertainment available inflight, the AC outlets on EVERY row, and though I didn't need it this time, the availability of Wi-Fi Internet is appreciated. And though we left 40 minutes late, we made up part of the time and arrived only 20 min later than scheduled. Bravo Delta! I'll have to check out your version of Mileage Plus."
Miinukset: "I couldn't understand the gate agent's announcements due to language issue but most of all competing announcements from the gate behind me. One of the flight attendents was more bossy I felt than necessary. She told me not to put my backpack in the overhead bin, even though there was enough space and the back 3rd of the aircraft was half empty (I was in the last loading zone so there weren't many more people after me)."
Miinukset: "I reserved and paid for Delta comfort and ended up flying AeroMexico and Virgin Atlantic who could care less so I didn't sit comfortably, no wifi and for Virgin Atlantic I had to pay extra to get more legroom! NOT a satisfying experience."
Plussat: "The comfort of first class reclining seats."
Miinukset: "The vegetarian meals consisted of cold grilled vegetables for an appetizer, lunch was underwhelming. So much so I dont remember it The snack was two salads. Regular snacks were Cuban sandwiches or roast beef sandwich. Even the stewards said Inshould complain to Delta. Pretty sad for what the cost of a first class ticket."
Kaksi lentoa lufthansalla, molemmat myöhässä. Ensimmäisen myöhästymisen takia jatkolento siirtyi seuraavalle päivälle.
Plussat: "I really like the crew on Lufthansa"
Miinukset: "Our pre paid seats were lost in the "system" even though I had the receipt they couldn't do anything. and we were seated in a back row with offset tvs, the movie selection is lame and dated"
Plussat: "It was cancelled and scheduled next day"
Plussat: "Nice crew and comfortable seats."
Miinukset: "Not a fan of the sandwich provided."
Plussat: "Lufthansa service from JFK-FRA-FCO-FRA-JFK was gracious, efficient and altogether pleasurable."
Plussat: "Comfy flight and early arrival."
Miinukset: "Had to run to catch the connecting flight"
Plussat: "everything was great. Crew was very nice. good service. good food. Even bathrooms were located in the basement separately, nice and bigger than usual airline bathrooms."
Miinukset: "my TV screen didn't work. Long 9.5hr trip without entertainment."
Plussat: "Flight arrived early."
Miinukset: "Last two transatlantic flights have been hot. What happened to a nice cool flight and using the blanket if you are cold?"
Plussat: "Superhyvin hoidettu nopea vaihto - auto haki ja vei meidät jatkolennolle. Tunnelma henkilökunnan keskuudessa oli hyvä."
Miinukset: "Ihan tajutonta kuinka koneeseennousu kesti niin kauan ja kone oli myöhässä."
Plussat: "Superb seats. Wide, enough length to strech the legs. Good entertainment - overall - loved it!"
Miinukset: "Food could be a bit tastier ..."
Plussat: "Attentive and friendly staff, great food and plenty of drinks!!!"
Plussat: "Great crew and plane"
Miinukset: "Inconvenient terminal from connecting flight. Boarding procedure was a zoo"
Miinukset: "Didn't like the fruit dish or the liverwurst type meat."
Plussat: "Everything was perfect. crew was really good. nice and comfortable airplane (Airbus A380)..very smooth ride. A+"
Miinukset: "nothing wrong"
Plussat: "Everything was fine except for the comfort."
Miinukset: "The rows were so close together it was hard to get in and out of your row. If the seat in front of you reclined, the t.v. was 9 inches in front of your face."
Plussat: "service, on time,efficient boarding, no hassles"
Plussat: "We were treated very well by all staff. Very nice crew"
Plussat: "Relaxed trip. We were well cared for. Again very good staff"
Plussat: "Family check-in in Frankfurt is superb. Economy Plus was a really great experience!"
Miinukset: "The fact that I can't use my own headphones and I'm forced to use the cheap airline-provided ones (with the dual plugs). Single biggest reason to not fly Lufthansa, because I can't enjoy the movies!"
Miinukset: "See previous comment. Airline service needs to be vastly improved."
Plussat: "All around service"
Miinukset: "That I had to get off of the plane."
Plussat: "Excellent service and comfortable flight for a great price! The US carriers cannot compete with Lufthansa or any European airlines as a matter of fact."
Miinukset: "Touchscreen of the entertainment system was not very sensitive and had false readings. Annoying but not critical."
Plussat: "Smooth ride. Almost made up some flight time......"
Miinukset: "No entertainment, Two hour delay......almost missed our connecting flight."
Plussat: "Complementary Drinks. Beautiful Flight Attendants."
Miinukset: "Nothing"
Miinukset: "Tv didn't work most of time. Food was terrible."
Miinukset: "Delay of over 40 minutes and very dysfunctional entertainment system. Poor plan for connecting flights. We had to run to catch up the connecting flight. Very unpleasant experience"
Plussat: "I was able to squeeze back into Comfort Economy and make my destination, after a messed up miles upgrade - have to be grateful for the small things, right?"
Miinukset: "I was actually upgraded to Business Class through a LH miles award, however, that upgrade was not honored, despite the fact that I had a confirmation email from them. I had to first get to Frankfurt to even negotiate this problem. At the departure point, LH was unable to furnish me a boarding pass to my NY flight. After racing though the huge airport at max speed to make this connection, I was treated rudely at the gate in Frankfurt by LH short tempered ground staff, to the point of even being accused of being the source of the problem and being late for boarding (when I was only accorded an hour connection through this booking, and raised this concern with LH prior). Lastly, the ground crew took away my connecting flight boarding pass and nearly forgot to give me back my luggage tag. The flight crew was Ok, but just did a bare minimum to keep up with the packed and overbooked flight. To top of the joy, I got food poisoning after landing in NYC - not all food they serve was in sealed containers, and it must have been enough to cause a day of misery that followed my arrival - I can assure you that the late time and taxing and docking delays in NYC took away any opportunity to have a normal dinner, and LH food was all I had all day... Not the usual LH experience, but I may give them a break for the next few trips."
Plussat: "This leg of light was good. Service on board was very good."
Miinukset: "no complaints."
Plussat: "Friendly staff, good food, free wine, comfy (as can be expected) seats AND AMAZING LANDING into Munich. OH! Good movie selection too!"
Miinukset: "N/A"
Plussat: "Great crew very attentive."
Miinukset: "Plane was old. Toilets were an issue. Entertainment centers were slow. Time to retire the, 747's"
Plussat: "The whole experience was GREAT!"
Miinukset: "Boarding was a little chaotic. Everyone kind of ran up."
Plussat: "NOTHING"
Miinukset: "The plane left without us and we were still in the air. They shut down the airport in Frankfurt so we couldn't take off at our destination and when they allowed us to fly into Frankfurt, Lufthansa didn't wait and hundreds of people were stranded from different areas because of the closed airport to all flights. We waited 5 hours to rebook a destination back to the USA and traveling lasted 24hours. Right now I'm not sure if I'll be refunded my tickets for thedomestic airline flight. WE will NEVER want to fly out of Frankfurt and especially with Lufthansa. I have to say the people at the service counters were very nice and helpful but it took 5 hours to get serviced and were missed 2 possible connecting flights. Lufthansa was a good airline but that was 20 years ago. The airport is too big now has too many delays so I'll avoid it at all cost."
Miinukset: "The service provided by the crew was okay but their attitudes were horrible. It seems as though they did not want to work."
Plussat: "The flight staff was excellent!"
Plussat: "Great airplane seats in Prem. Economy."
Miinukset: "Information access to cancelled flights was horrible. Impossible to get assistance."
Plussat: "Nothing"
Miinukset: "They cancelled my flight and I spent 7-8 hours on phone trying to resolve."
Plussat: "Great leg room for economy class, polite and courteous staff"
Plussat: "Almost everything, the flight crew was friendly and timely, the movie selection was great, the flight left on time and arrived early."
Miinukset: "The temperature near my seat was very uncomfortable, to the point where I was sweating for most of my ride. The passenger next to me, also complained to me as well."
Plussat: "The seats were fairly comfortable"
Miinukset: "Service has really gone downhill the past year or two. Drink service was infrequent, and they ran out of food options; I was stuck with a kosher meal that tasted terrible."
Plussat: "Pleasantly greeted"
Miinukset: "Lack of space makes flying pure torture. When will airrlines get it regarding customer needs?! Crew not accessible in between serving times"
Plussat: "After so many domestic flights of being shuffled around and interacting with flight attendants that seem to not like their jobs much and passenger's are just an annoyance, flying abroad on Luftansa was quite a different experience! The flight attendants were polished, professional, and actually wanted to provide a service. Their interactions made me feel like I was cared about and that they wanted my unique needs to be met. This made a 10 hour flight an enjoyable experience which I certainly didn't anticipate."
Plussat: "The crew was very efficient and accommodating"
Miinukset: "Most of the announcements were hard to hear and understand"
Plussat: "As I noted above, both LH crews worked well. They were very professional, spoke languages as needed, accommodated passengers' requests, served edible food (mostly) and were visible and available throughout. The long-distance Airbus plane was comfortable enough. I like the idea of putting all the bathrooms downstairs ... but ..."
Miinukset: "... putting all the bathrooms downstairs might create difficulties for handicapped passengers. I am not sure how this is handled; perhaps help is provided, or perhaps there is one bathroom at flight-level."
Miinukset: "My tv screen stopped responding 6 hours into the flight so that I could not watch it for the remaining 2.5 hours"
Miinukset: "The only suggestion I would have is that the entertainment options could be a bit more updated. The movie selection was not as good as I have experienced it on other flights (--- other airlines have a better 'new release' selection)."
Plussat: "Enough room for short flight, flight staff was fabulous. No recommendations or complaints."
Miinukset: "Everything was great"
Plussat: "There was a particular flight attendant who went above and beyond to make our flight amazing!!"
Koneen tarjoilun hinnat olivat kalliita
Matkustamohenkilökunnan käytös ja toiminta ala-arvoista
Ihan hyvin toimi kaikki, paitsi jalkatilaa oli melko vähän pitkälle pohjoismaalaiselle.
Koneeseen pakkautumista voisi järkevöittää, esim. rivi tai muutama kerrallaan, jottei syntyisi ryntäylyä ja hässäkkää.
Check in Pariisissa oli vanhanaikasta. Jos on matkatavara menossa rumaan, tai haluaa boardingpassi paperiversiona joutuu odottamaan että check in avautuu.
Henkilökunta oli ihan ystävällistä. Koneeseennousu oli hidas. Tarjottavat ovat nolla-arvoisia, vain lasi vettä ilmaiseksi, ei ole toimiva konsepti ollenkaan.
Kone lähti myöhässä ja henkilökunnalla turha puheripuli kovaäänisiin
Ostettiin lentolippu yhdessä, ei siis pitänyt olla epäselvää, että ollaan pariskunta. Meidät kuitenkin sijoitettiin istumaan koneessa kauas toisistamme. Pärjäämme toki itsenäisesti, mutta moinen homma vaikuttaa lähinnä kiusanteolta. Eikä suinkaan asiakaspalvelulta. Terveiset siis Finnairille tai muille, jotka olivat järkkäilleet istumapaikat.
Finnair siirsi lentomme vuorokaudella eteenpäin. Ilmoitus tuli tuntia ennen koneen lähtöä kun oli jo toimitettu matkalaukut koneeseen ja tultu turvatarkastuksesta läpi ja odoteltiin koneeseen nousua lähtöportilla. Käsittämätöntä, tieto ylibuukkauksesta oli varmasti tiedossa paljon aikaisemmin. Kari ja Marja Alatyppö
Palvelu oli erinomaista, kone oli siisti ja aikataulut pitivät hyvin. Ihan pieni suma syntyi koneeseen noustessa kun eri boarding-ryhmät sumppuuntuivat putkeen. Pieni tauko boarding-ryhmien välissä olisi tehnyt siirtymästä vielä asteen sujuvamman.
Hyvä, nopea lento, Hki lentoasemalla hyvä palvelu
lentoemännät hoiti tehtävänsä hyvin. Koneen ilmastoinnissa oli vikaa, tuli vilu.
Premiere economy -luokkaan voisi kuulua ruoka
Lento myöhässä 9h ja lähtö seuraavan vuorokauden puolella. Ei mitään tietoa finnairilta kuinka toimitaan, miten yöpyminen hoidetaan, mitä korvataan jne. Surkea suoritus.
Asiakkaita suositellaan menemään kentälle hyvissä,ajoin, mutta finskin lähtöselvitys ja bag drop portit avautuvat, aina, liian myöhään. (munchen)
Edelleen toivoisin edes kahvia maksutta, Air France osaltaan tarjoaa jopa pientä syötävää ja muuta juotavaa.
Koneen kapteeni ei kertonut mitään muuta lennosta kuin lähtiessä lennon kesto. Olisin halunnut tietoa esim lentoreitistä.
Lento oli lähes 3 tuntia myöhässä emmekä saaneet mitään tietoa mistään. Emme saaneet myöskään vouchereita.
Finnair arpoi edellisenä iltana check-in:ssä mieheni riville 29 ja minut riville 16 eikä näitä voinut muuttaa. Finnair rahastaa kaikesta, vaikka ei tietääkseni ole ’halpalentoyhtiö’. Mustikkamehumukillinen on ainut, mikä kuuluu hintaan. Menolennolla KLM tarjosi suolaisen ja makean välipalan kaikkine juomineen (kahvi, mehu, virvoitusjuoma, olut, viini). Kännykän voi ladata. For free.
Nopeaa toimintaa, kaikki sujui hyvin.
Kaikki toimii suunnitellusti, ruokaa tai viihettä en käyttänyt.
Hieman enemmän jalkatilaa
Lähtöselvitys hidas vimeisimmillä tuli kiire lähtöportille
Ystävällinen henkilökunta. Kaikki ok.
Check-in jonoa oli aamulennolla, mikä on pienellä lennolla ymmärrettävää. Kaikki muu toimi mainiosti.
Teneriffan matkaselvitys tosi hidas ja ruuhkainen
Henkilökunnan ystävällisyys oli hyvää, mutta pienille reittilennoille Suomen sisällä olisi mukavaa saada pikku suolaista.
Friendly and professional crew
Kun Finnair ei tarjoa muuta kuin mehua ja vettä niin olisi mukavaa että edes voisi ostaa jotain vähän laadukkaampaa syötävää kuin nuudeleita!
Henkilökunta oli tosi ystävällistä ja muutenkin koko koneessa oli hyvin rauhallinen tunnelma. Tosin kone oli hyvin vajaa.
Ei mitään hyvää Finnairilla, ei edes ruokaa tai snackseja lennoilla. Ja lennot myöhässä, kuten tämäkin oli taas.
En voinut käyttää lentoa, koska se myöhästyi liikaa. Paha mieli tuli ja rahat meni. Kari
Tässä odottelen laukkua vieläkin niin missähän olis parannettavaa!
Kaikki oli OK. Ei parannusehdotuksia.
Jokin ongelma saapuessa jolloin bussikuljetus ja kävely toisesta päästä kenttää… kangasmaski käskettiin vaihtaa kesken lennon vaikka osa oli ilman saapuessakin koneeseen Lentolippujen kaivaminen oli haastavaa,sitten keksin liittää finskin appiin
Plussat: "All is great."
Miinukset: "Nothing is not good."
Miinukset: "Service very cold and rare to find. For some reason finnair doesn’t announce boarding"
Plussat: "Crew great."
Miinukset: "Seats too close together. Armrest on aisle could not be raised making exit almost impossible."
Plussat: "Larger airplane, good seat."
Plussat: "We've lucky to sit in the emergency exit row. Lots of space!"
Pd for biz class, close to front, ran out of better options, didn't make sense. Cod is not on my list of something I would eat. Had problems with crew not requiring people on both sides of us at windows to close them so harder to sleep. Contacted CS, they wouldn't help in any way. Won't use them again, other choices.
The space for economy was reasonable. The flight was delayed 2 hours, changed gates 3 times, the food was mediocre, the entertainment was outdated, the worst part of the flight was the service by the crew , total lack of hospitality, bad manners, lack of care.
Good food and snacks available. Could use more leg room Could use newer movies for entertainment
The bathroom wasn’t super clean
Plussat: "The premium economy- it was the most uncomfortable - tight seats. The back of the seats are not reclining It’s not worth the money you pay for premium services"
Miinukset: "The premium economy should be eliminated and should be labeled for what it is: couch class with some perks"
Plussat: "La ponctualité."
Miinukset: "Variété des boissons proposées."
Miinukset: "There was no amenities pack given in Premium economy. The food was ok. It would have been nice to have been offered another bread roll. Seat comfort was fine, but I kept getting hit by the separating curtain as the flight attendants went back and forth from economy."
Plussat: "The entire experience was amazing that gives me a broader scope to choose from when selecting flights to Europe. The most amazing part was the attentiveness of the staff. Exemplary!!!!!"
Miinukset: "For me this part is not applicable"
Plussat: "Crew was ok and servicial"
Miinukset: "Food and reception at door of boarding"
Plussat: "The comfort of the flight snd kindness of the crew."
Miinukset: "My connecting flight to san francisco was through Delta, which it was on a different terminal, I had to carry my luggage out of the airport in order to get to delta’s terminal - the buildings are not connected."
Miinukset: "boarding groups were not adhered to and those in a lower boarding group often boarded well after those in later boarding groups."
Miinukset: "Seat was super uncomfortable. Could not fit in my legs at all, could not recline it enough. Maybe sufficient for a one hour flight, definitely not on an intercontinental flight."
Plussat: "Multiple crew members paid constant helpful attention to my mother (88yrs of age) during boarding, deboarding and throughout the entire flight. Thank you!"
Miinukset: "If you have to change planes and Paris is your middle person. Leave at least 2-3 in between the two flights otherwise you might not make it."
Miinukset: "Not to be late ,and not to loose my luggege"
Plussat: "The gate reps from CDG to MSP were professionals. The cabin crew on the Delta flight were exceptional! This was not my experience in Copenhagen with the Air France staff, they seemed to be self centered and rude."
Miinukset: "Delta please make excellence a priority in all areas of customer service. Set high standards for staff so customers know that you appreciate them and are ready for business. The world is at the customer's fingertips, let their first choice be Delta. When their are bad days, customers will understand"
Plussat: "Everything. crew friendly and food/drinks the best"
Miinukset: "Nothing...all was wonderful"
Plussat: "Check in process was easy. The flight attendants are all very helpful and kind. We are playing was OK but it could’ve been cleaned a little better before we got on board."
Miinukset: "Check in process was easy. The flight attendants are all very helpful and kind."
Miinukset: "I was treated like I am not supposed to ask for food and they had one choice of meal for me while they had 2 for the rest."
Miinukset: "Our flight was delayed so we could not make out connecting flight. We had to wait 6 hours get another flight to Atlanta and then fly to Boston the next day, longest flight ever was horrible I called out sick from work too."
Miinukset: "Tiny uncomfortable seats."
Plussat: "Flight attendants were very nice"
Miinukset: "Didn’t have the meal I ordered Got in 30 min early but no gate for us. We waited over 80min on tarmac to deplane I paid extra for an exit seat but there was no indication when I did that there would be walls for armrests and that made it very uncomfortable for me"
Plussat: "Haven't flow with Air France for some time now and definitely noticed a lowering of standards"
Miinukset: "The gate changed 3 times and the terminal was very crowded. The staff seemed disinterested and distracted. The quality of the food has dropped dramatically."
Plussat: "The plane arrived in New York smoothly"
Miinukset: "They lost my luggage and have no information as to where it is. It has been 3 days and no Information. There was only one meal for the flight and alcoholic beverages were not included."
Plussat: "Arriving safely."
Miinukset: "We didn't get boarding passes for the second flight at EDI so we had to exit the secure area, get boarding passes, and go through security a second time for the same trip."
Plussat: "great seat, good food and drink, pleasant staff, efficient boarding and exit."
Miinukset: "no complaints"
Plussat: "Food was excellent and crew was very nice."
Miinukset: "Could not check in online before my flight and no zones to board just line up and go apparently."
Plussat: "it was cancelled so they got me on the next flight on Turkish"
Plussat: "Crew very professional and nice food Boarding process well organized"
Miinukset: "Poor seat comfort in business class and no entertainment for a flight lasting more than 1h"
Plussat: "The crew is great, with their typical slightly humourous and casual French attitude. Great collection of international quality movies."
Miinukset: "Average and disappointing sitting space. The vegan lacto-ovo meal is disappointing."
Plussat: "General air of professionalism is reassuring"
Miinukset: "Food, crew appear rushed"
Plussat: "1) USB charger and electric outlet 2) Availability of 2-across economy seats (for a price) 3) Vegetarian dinner option available and not too bad 4) Flight arrived on-time"
Miinukset: "1) Front seat pocket bulging with 2 extra-thick in-flight magazines 2) No on-board wifi 3) Not much seating room - very thin"
Plussat: "full Meal service in coach , customer service , free wine , personal entertainment, power outlets , everything !"
Miinukset: "Bottom seat cushions could be a little more comfortable ."
Plussat: "I liked the way a fligh attandant treated me and another two passengers. At the end of the flight he gave us a cup of strawberries for all. The food was delicious specially that pasta, it was yummy."
Miinukset: "TV was too slow."
Plussat: "Nothing..worst experience ever. Simply apologising for delayed doesn't help"
Miinukset: "Flight into and out of indiapolis was delayed by 2 hours. Missed my connection flight to LHR because of the delay. never had such a flying experience. Flight was operated by Delta. I won't be flying them again."
Plussat: "The flight crew was excellent. My husband and I flew economy and I saw the crew keep passengers well fed (several meals and snacks) and were attentive to everyone's needs and all done with a smile. I thought the hot towels for cleansing our hands before meals was a very nice touch!"
Plussat: "Lovely crew, clean toilets"
Miinukset: "It's an a380, stains everywhere, aisles between seats narrow even for business, caos at CDG, no clear queues, ground staff shout at passengers, food selection good but huge gap between describtion and reality, in JFK we waited for 30 minutes cause the docking spot was too narrow for the captain, sky priority? The economy got their bags before 1st and business."
Plussat: "Flight arrived safely."
Miinukset: "Air France offered no help rebooking missed connection at JFK due to delay of more than 2 hours in arrival."
Plussat: "The crew was very nice and helpful."
Miinukset: "The food was really poor. The chicken was as dry as it can be. The food taste was poor. I flow 3 weeks ago with KLM and the food was pretty good for flight food. Plus I didn't get my baggage at the end."
Plussat: "Food, drinks, and general service on board were all very nice"
Miinukset: "Airport experience at cdg was atrocious. Took more than an hour to check in and it was a complete zoo."
Plussat: "Seats were comfortable, but the sliding action, instead of recline, took getting used to. Food was very good. Snacks available on demand, along with drinks. Complimentary wine with meal was also quite good. Entertainment system was first rate with plenty of options for TV. movies, music, games, etc..."
Miinukset: "Sitting in the middle two seats in the center of the 777 left me stuck for most of the flight. Got up only once. Wife's feet and ankles were swollen by the end of the flight. Not enough legroom to move much during the flight and not enough aisle space to get around with the plane so full. Have made flights twice as long on the 747 and were able to get up and walk."
Plussat: "tool me safe from one airport to another"
Miinukset: "wait time, food"
Plussat: "Loved the movie selection and the food was good too."
Miinukset: "Too many interruptions. Every time there's an announcement, it interrupts the movies and some of the announcements were completely unnecessary and there were so many of them, it was like constant interruptions, really annoying."
Miinukset: "Late...delayed from algiers"
Plussat: "The lounge is great, however the food is substandard to nearly every other lounge that I have used."
Miinukset: "The food on the plane is even worse, The staff were ok but not overly going out of their way to help with any issues, also they could at least pretend to smile."
Plussat: "Boarding efficient, Air France flight to Paris was brief and pleasant."
Miinukset: "Seat a bit uncomfortable"
Plussat: "Bar/Coctail service on AF was excellent."
Miinukset: "Boarding area at CDG had almost nothing in the way of food and drink. Only one small Illy. Unbelievable in a major international airport."
Plussat: "Crew were great"
Miinukset: "Food was ok - don't know why my vegi meal didn't have cheese and dairy in it, would have made if better. Boarding was ridiculous long line. Could have been more efficient"
Heads up: no tsa pre check with this airline. Crew was wonderful and professional.
On such a long flight it would have been nice to have been offered water/tea/coffee without paying. But it was OK. I liked that we were allowed to find empty seats and move to a less tightly packed area of the plane. It would have been good if more people wore masks. It was GREAT that masks were offered - and they had fall colored leaves on them. Thank you Norse Airlines for providing a non-stop flight from NYC to Berlin. When BerlinAir died there were no non-stop flights available.
Boarding runs smoothly. The temperature is too cold so not comfortable at all (you are not given a blanket but have to buy one). Food and drinks are expensive.
The BER airport requires the most walking of any airports I've ever visited. There were two (!) complete security checks required for this flight, and staff just hung out, chatting before allowing people to pass through. Can't recommend this.
i could not get into my booking to upgrade anything until 24hrs before the flight- and then it was too late to order food, and other services......I was given the last seat on the plane and was very squashed the entire flight....
Customer service was completely unhelpful and short. It was over 8 hours long, and no flights attendants offered water unless you purchased food.
Don't expect food or drinks for free, be careful with your luggage, it will be extra and if you bring any, make sure you pay ahead on line. But otherwise great airline for a super price. Will definetly fly them again.
Didn't even get water on a nearly 8 hour flight
Plane was new, boarding was smoothe and fast. One of my flights was cancelled only a couple of days before my trip, soo I had to cut the length of my trip by 5 days in order to get back home. Flight attendants were not very attentive. Leg room was terrible! I’m only 5 feet tall and I felt cramped.
At last to offer complementary water for travelers .
Norse will charge you for everything. We were charged £50 for a carry-on bag. The only thing they serve on a 7-hour flight that you don't have to pay for is water. The in-flight meals needed to be bought in advance, but this was not made clear in any of the information we received prior to boarding. In-flight meals were $30. We will never use this airline again and advise other travelers to do the same.
New airline with brand new 787 airplanes - clean and comfortable. This is a low-cost airline. You pay a-la-cart for everything, including soda, food, blankets, even water. However, if you plan in advance, you can arrange for those things on your own and get a very good price for the flight. I had two transatlantic flights with them so far and both of them had nearly empty planes which provided just about everyone an entire row of seats and allowed for stretching out during the flight. Overall good experience.
Das Boarding war verwirrend, wir mussten nochmal von dem Gate an dem wir schon waren zurück zu einer Kontrolle um wieder zu dem gleichen Gate zu kommen. Es gab nur überteuertes Essen und Getränke im Flieger, für so einen langen Flug nichts inklusive...
Travelers be warned: you are charged for everything. Food, headphones, any drink other than water, checking in, overhead baggage. We will not use this airline again.
Fantastic experience flying Norse all around!
We were able to upgrade to first class for a decent price which made the flight so much better. The crew was kind and attentive. Having booked through a 3rd party website (Kiwi) made it a little more difficult to manage my flight.
Need a bit more leg room for comfort.
I know this is a budget flight but no pillow for an 8 hr overnight flight? No food or drink except water unless you pay? It just seems inhuman to me. Otherwise the flight was fine
This is my first time flying with Norse Atlantic. Seems like a good airline. Nice, clean, new airplane with all expected features and comforts. Flight crew is very nice and efficient. Obviously, this is a low-cost carrier -- so you will be charged for anything beyond just a seat on the plane. There is no free food or drink, not even coffee or soda is free. Other than that very good flight experience.
Crew members were so pleasant and always there if i needed anything.
Highly recommended free water/snacks/food for such long flight, or Provide more food options for purchase.
Some people got meals but I never had the opportunity to sign up for a meal at booking so I didn’t eat for a 9 hour flight. They had no drinks, no blankets or pillow either - and the movie selection was very small.
Due to no fault of our own we missed our connection and no one could help us. We had to spend the night in a hotel, rebook our own tickets and pay again!
it’s budget airline. so cheap and cheerful. the food on board had mould on it and was returned. No attempts to give us a new one or equivalent, other than the fact that the air hostess said she will take it of us and take a picture of it. I would suggest people to take their own food and drinks, purely for health and safety. So you don’t get seriously sick whilst on holiday.
New, comfortable, quiet, and clean plane!
A free sandwich/snack would have been nice
Crew members were fantastic.
What I liked: I was not awoken from sleep by constant interaction with flight crew through sales and marketing adverts. What I did not like: 1. Seats were smaller than on other planes. Not being able to select a seat for free can place people in dangerously confined space with no regard for their safety or well being. For some people a middle seat which is too small for their body size can put them and others at risk. 2. Exorbitant costs for check in luggage and exaggerated restrictions on luggage. Check in luggage allows passengers to bring items that are not allowed in the cabin. The weight of check in luggage does not effect the overall weight of the flight or fuel consumption if limited to the same weights. The extra fees and restrictions imposed by Norse Airlines causes haggling, or harrassing of passengers over luggage which leads to delays and more customer service costs for the airlines which more than offset the cost of simple baggage handlers. They make travel logistics much more difficult for passengers overall. 3. No wifi, not even available for purchase. In flight wifi helps passengers organize for arrival plans.
All good! Thank you Norse airlines for a comfortable and smooth direct flight from JFK TO LGW Will def be recommending
The economy fare apparently doesn't include drinking water. We checked in on line but needed to check in a second time at the airport. There was no separate line for people who only needed a new boarding pass. At least forty people in front of us were checking baggage. We were charged a second time for our carry on baggage. Apparently the payment we had made through Kayak was not related to the airline and I am struggling to get a refund for the duplicate payment.
If you pay for seat, luggage and food it ups up to a British airways flight and sorry but you can’t compare!
Incredible. Got us there early. Can’t be beaten for the price.
I had not remembered to ask for special meal though I have gluten allergy, and the staff were amazingly kind and somehow found me one extra gluten free meal for my flight. They were really good and helpful.
Too cold the whole flight
Everything was great, the only complaint was that there were full open rows after take off and the crew would not let people move to those rows without paying for those seats which was very frustrating.
We donot know we must order the meals ..!
I liked knowing exactly what my luggage allowance was beforehand. I liked the lower Norse price. The direct flight was excellent. I was happy with everything. I would have appreciated being offered water more frequently but if Norse don't have the time and staff to do that I understand. It's a miracle to be able to catch any plane nowadays. We can't be so fussy until the industry recovers from the coronavirus impacts.
The USB outlets were not charging our phones.
I was surprised at the airline and crew and the whole experience. Amazing honestly for the money and I fly 2-3 times a month. I’m definitely going to use them as much as I can.
It was difficult to order a meal and I ended up not being able to do it so we had to pack our own food. We weren't even offered water.
Flight was not full so we had plenty of space. Brought our own food but what we saw on board seemed to be ok. Great staff. Smooth boarding. Long overseas flight we believe you could at least provide some complimentary coffee and tea.
I knew what I was letting myself in for. You get what you pay for.
Should be free: Earfone Blanket Pillow Food Water Soft drinks It was not transparent that I could not ckeck in the hole way
Traveling for 8 hours, and paying a $840 ticket the airline should provide a meal and stop charging people for it. The meal provided wasn’t even worth of the price plus the meals on the menu were completely different from what they had available. The same applies for the headset and blankets. I travel excessively and never had to deal with this situation were the most elementary things to be provided to the people according to this airline they charged for it. I will not consider this airline in the future.
I want to first thank your amazing customer service team who were incredibly responsive to any of my queries. I received email responses within minutes each time! Also I was in premium light class and the leg room is the best in the business. And the seats recline a generous amount and are like a recliner chair. Really excellent flight and I will be a frequent flyer.
Great flight for great price. Only thing they need is on board Wi-Fi and an app.
It was cold, blankets would have been a big plus.
Cheap, comfortable flight
