Plussat: "Crew was professional and helpful."
Miinukset: "The seat was narrow for business class."
Plussat: "The crew on this flight were excellent professional and friendly. They were also very patient. The best part of the trip."
Miinukset: "The food needs major improvement. What has happened to Lufthansa??? Other people on other flights with Lufthansa complain bitterly about the food. It has gone down hill. People should not be dreaming of Virgin Atlantic food while on a flight with Lufthansa!"
Miinukset: "Three hours departure delay from Munich to SFO"
Plussat: "Loved that each flight I took, there were meals provided."
Plussat: "Flight landed on time"
Miinukset: "Gate was constantly changed with no audible notification at the gate and boarding process was mayhem"
Miinukset: "Delayed flight made me miss my connection and spend a night in Frankfurt. Take off time, bag didn’t come out as priority, waited over 25 minutes."
Plussat: "it’s wasnt a full flight, so that was nice"
Miinukset: "bus to the airplane was too warm and had to wait 10 minutes before actually letting us off"
Plussat: "Staff were very nice. Flight arrived on time."
Miinukset: "App or website didn’t work for check in. Lines at the airport were very long. The flight was over booked so I didn’t get a seat until at the gate. Overall too much hassle. Food options in the plane were horrible for vegans/allergies"
Plussat: "Superhyvin hoidettu nopea vaihto - auto haki ja vei meidät jatkolennolle. Tunnelma henkilökunnan keskuudessa oli hyvä."
Miinukset: "Ihan tajutonta kuinka koneeseennousu kesti niin kauan ja kone oli myöhässä."
Plussat: "First time on an A380. Probably the quietest (interior sound level) big jet in service."
Miinukset: "Check in line took an hour. 3 clerks to process 3 hundred Economy passengers. Same problem at the other end. 3 Customs agents to process Hundreds of arriving passengers. These super jumbos overload the support systems at both ends. Economy seats are very close pitch and A/C is cranked up to high. Bring a thick coat."
Miinukset: "The flight was 3 hours late"
Plussat: "The crew was very accommodating."
Miinukset: "I wasn't aware beforehand that I could request a dairy free meal."
Plussat: "Smooth flight. Friendly crew."
Plussat: "Aircraft, cleanliness, crew, food"
Plussat: "Nice plane, free checked bag, and a snack,"
Miinukset: "Left 20 minutes late as the copilot was late, middle row seat (as I refused to pay the seat choice charge, (and it was only a one hour flight.)"
Miinukset: "My bag was lost, exsept close I lost life-saving drags like insulin and other. I not live in Finland and don’t have there my medical record that can go in farmasy without medical prescription to buy medicin. Today is my 70 years burthday. This is a good present to celebrate. Thank you"
Plussat: "Excellent crew"
Plussat: "Excellent service, food and entertainment"
Plussat: "Nice, uneventful, on time flight with adequate food and entertainment. Good seat recline. Good service. Boarding from the back of the plane makes good sense."
Miinukset: "First time my knees have touched the seat in front of me (I'm 5-10). Not sure how much more airlines can squeeze us in. Good seat recline is great if everyone is reclining, if not you will have someone in your lap. Had to ask person in front of me to not recline during meal. What really bothered me though was paying for a reserved seat and finding out we had been moved to the dreaded back row due to an equipment change. Strongly suggest passenger notification for this move. Was able to re-reserve seats on check in but there were some significant angst when I found out about this mischief."
Plussat: "Great crew!"
Miinukset: "The sound quality of the loud speakers for the announcement was awful. The sound for the movies was also not great."
Miinukset: "It was completely out of the airline's control but we were very delayed due to bed weather in Frankfurt"
Plussat: "Good flight...excellent landing."
Miinukset: "seating is very cramped when the plane is full"
Plussat: "On time, punctual and efficient. Just what I would expect from Lufthansa."
Miinukset: "This was a 747, but in economy they've configured it with newer 10 across rows like they do on the new Dreamliner, which I hate. These new seats are much narrower in width (not ideal, but fair enough, the airline wants to maximise capacity) and much harder to sit on for a long haul flight (much less ideal, after a couple hours, the seats were just plain uncomfortable, by the end of the flight really unbearable). The food (pasta) was not particularly good and not to the usual standard I expected for Lufthansa. Staff were efficient, but not particularly friendly. To be honest, I've had better flights in terms of comfort on the likes of Ryanair and Thomas Cook."
Plussat: "Seating, cleanliness, crew courteousy, entertainment."
Miinukset: "Boarding process unclear, poor announcement, and messy. No wifi, choice and quality of food. Entertainment was erratic at times."
Plussat: "Good cabin crew service."
Plussat: "The Lufthansa crew and planesnare always top notch."
Miinukset: "Long wait time to board, delay of approx 40 min without any update on what was happening. I believe however that is not the fault of Lufthansa crew but rather the SJJ airport staff. I also have one star for entertainment bc there is no option for “not applicable”- this airbus was not equipped with a television or other entertainment options as the flight length is merely an hour."
Plussat: "Flights to/from Prague are generally late and we missed 2 connections in 1 week"
Miinukset: "Connection. Ft from Prague was 2 hours late and there was no connection. We missed our dinner with dear friends that we rarely get to see."
Plussat: "Food and complimentary drinks (including wine)."
Miinukset: "Could improve the economy class boarding process (go by sections instead all at once)."
Plussat: "Same as above."
Miinukset: "Same as above."
Plussat: "I received a surprise upgrade to Business class. The flight crew was very attentive and flight was easy."
Plussat: "The flight crew was amazing.I recommend this service to anyone who's traveling"
Miinukset: "I traveled to Italy for Vacation. Both times, LH925 on 1st May from Heathrow to Frankfurt was delayed by 20 Mins. and TReturn on 9th May, LH327 from Venice to Frankfurt was delayed by 20 Mins. Late arrivals caused extra stress on Connections and We had to run across the airport to catch the connecting flight. Flight getting delayed both ways makes me rethink about LH Flights. I will be careful and wont like to travel on LH ."
Plussat: "Great service, crew attentiveness and economy comfort. Movie and music selection was good."
Miinukset: "Slightly larger food portion"
Plussat: "The flight was short and well organized, boarding relatively efficient, snack was just OK, service was nice and crew was very accommodating and seemed happy. Mobile boarding options worked well."
Miinukset: "Snack could be better."
Plussat: "On time"
Miinukset: "Uncomfortable seats"
Plussat: "On time arrival. Excellent service. Everything is perfect. The best part are the flat which are really comfortable."
Plussat: "Again- great crew!"
Plussat: "Lufthansa makes you feel like you're flying first class...even when you're flying in an economy cabin seat!"
Plussat: "Crew was great... food was wonderful. The lie-flat seat made my day."
Plussat: "The crew and the food"
Miinukset: "It took over three hours for them to unload our baggage. Completely unacceptable. Terrible coordination and planning with the Dulles baggage handlers."
Miinukset: "Flight delayed 1.5hrs after landing in Denver."
Plussat: "The crew was incredibly pleasant and helpful"
Miinukset: "The entertainment system didn't work for many passengers, and had to be continually reset, and sometimes still did not work. When it did aorkX it was extremely slow and unresponsive. Also, the USB and electrical outlets near the seats did not work and power devices"
Plussat: "Very nice staff."
Miinukset: "Boarding could has been smoother."
Plussat: "Even though flight was delayed the crew helped us to be comfortable .. Food was great and service is commendable. Special thanks to frankfurt crew member to guide and help us to catch our connecting flight."
Miinukset: "May be much more world cinemas to choose from."
Plussat: "Flight was on time."
Miinukset: "Overcrowded flight, small seats and non existent entertainment ( not even for purchase ). Value for money way behind ALL the other Airlines. Shame because previous flight from London was good."
Miinukset: "Seats are too close, no under storage. Very old and dirty plane. Old coffee stains on tray board. Just filthy"