Halvat lennot Aachen

Plussat: "Clean, modern place. Professional staff."

Plussat: "HORRIBLE EXPERIENCE"
Miinukset: "Dropped us off in random country for two days with no information and missing 3 days of our trip and losing money on the trip we paid for. Limited information given to us once they abandoned us following the “emergency landing” that the pilot was “sick” stuck here over 24 hours and now my new flight is overbooked and my boyfriend has a seat but I DO NOT."

Plussat: "The staff was good to me when I became ill on the flight with a migraine."
Miinukset: "When I paid for my seat in advance it said I had an exit row, but when I got on the flight it was not. The food was also horrible."

Plussat: "Had a row to myself coming and going."

Plussat: "Went smoothly and without delays"

Plussat: "Nothing!"

Plussat: "Great crew, smooth boarding. The dinner was fine, salmon on rice, salad, cheese and desert, of good quality when compared to typical airline food. The breakfast was ok, fruit, muffin and ok cereal bar, too carb-heavy though. The entertainment offered my options. I particularely enjoyed the "Deep-Sleep" relaxation audios which indeed helped me to get some shut-eye during the overnight flight that left the East Coast late afternoon."
Miinukset: "The comfort in the economy class is mediocre at best. We had more space on the inner-German connection, see next review, than the international flight. The beverage service was skimpy. Flight arrived Dusseldorf on time and then spend 20 minutes on the ground, waiting for a gate, resulting in a scramble to reach our connection."

Plussat: "The plane was new, clean and tight. Seats very narrow, no foot room with carry bag under seat on front. On time depart and arrive. Good movies. BUT, where are my bags. Second day in Geneva without clothes or medicines. SwissPort at GVA isn’t helping. They don’t even know where they are: don’t know if they left EWR"

Plussat: "Timeliness of departure time Ease of navigating airport to find departure gate"
Miinukset: "Nothing comes to mind Good flight over all"

Plussat: "Hot and cold drinks offered welcomingly"
Miinukset: "The cabin needs better climatization (air conditioning). It was unacceptably hot at the very beginning, immediately after boarding the flight"

Miinukset: "Did not like them charging extra for a seat assignment."

Miinukset: "Quality"

Plussat: "Service is good, you actually get food and drinks, thanks for that."
Miinukset: "The seats in the economy class are too small. Not once did I have someone sitting next to me who could actually fit in his seat. They weren't particularly large people, just average men but their arms were in my space all the time. Also if I drop something, I cannot pick it up, there's no room. For transatlantic flights the seats should be bigger."

Plussat: "Baggage handling, efficiency overall"
Miinukset: "Small legroom in economy"

Plussat: "The seats were comfortable, we all had a bottle of water at our seats, we were immediately served drinks and snacks, the meals were really nice (haven't had this in years). Plane crew were friendly and helpful. Kids loved the entertainment selection - it kept them occupied throughout the flight in spite of their young age (3yrs and 5 yrs)."

Plussat: "all on time"
Miinukset: "seating very cramped"

Plussat: "Good choices were great and tasted great also.."
Miinukset: "seats not so comfortable"

Plussat: "Comfy"
Miinukset: "No in-flight entertainment"

Plussat: "Great crew, service was excellent"

Miinukset: "Once off international flight in Dusseldorf, had to go through passport check prior to transfer onto second flight... One passport check person in line for almost 200 people... We did make our flight, however very stressful for no reason. Lufthansa was amazing, Euro-wings folks... very unhelpful..."

Plussat: "Flight was on time, crew was helpful"
Miinukset: "Blasting speakers for announcements, should have served a quick drink"

Plussat: "Just a normal trip"
Miinukset: "My male neighbor was hanging in my seat :( No normal milk for my coffee - only cream and I don't like cream"

Plussat: "Nothing"
Miinukset: "The birding officer didn't inform me about the visa requirements to cross from Dusslouf to Vinna airport. This caused a big problem for me in the airport, where I: 1- Wasn't allowed to catch my flight ti Vinnea and this was both financial and time lost for me. 2- I was locked in Dussluff airport for more than 14 hours, I was threatened to be sent back to USA or any other country. This caused physiological damage for me, as I been treated like an animal 3- I was asked to pay for my new ticket ( Dussloff - Istanbul-Amman )"

Plussat: "Good flight"

Plussat: "Plenty of room"
Miinukset: "Lack of good movies"

Plussat: "my favorite airline"

Plussat: "Smooth flight. Competent, friendly crew."
Miinukset: "Nothing. Great flight"

Plussat: "The crew was great. The seats were ok."
Miinukset: "Check in was very, very slow, for some reason."

Plussat: "Both of our connecting flights were delayed thereby causing us to miss our final flight to LA. Now we are back in Munich where we started, waiting for a flight tomorrow."
Miinukset: "That we were told on the flight from Düsseldorf to Frankfort we would make our connecting and after running from Terminal A to Z, and seeing the plane on the Tarmac, we were told we were too late. And then the service associate at the Frankfort Lufthansa was incredibly rude, unhelpful and inaccurate."

Plussat: "nice services."
Miinukset: "no order in boarding and no chairs in Panama airport. Had to stand for 2 hours before boarding."

Miinukset: "No seating area at or near the gate we boarded at, and as boarding was delayed, many people ended up standing for some time because we did not wish to wander too far and then be late for boarding."

Plussat: "Very friendly and accommodating crew, efficient service, nice breakfast pastry for the short flight to Frankfurt"
Miinukset: "Would have been nice to have an entertainment option, but I had a book, so the 2.5 hrs went fast enough."

Plussat: "Service was good, boarding was fast, no other issues."
Miinukset: "The seat pitch is inhumane. I could barely fit into the seat without hitting my knees on the seat in front. And that was before the person ahead of me reclined. It's not like Lufthansa is a budget airline. It's a full-fledged major carrier charging full-fledged prices. Seriously, I was expecting more."

Plussat: "leg room"

Plussat: "Awesome service, delicious food, spacious seats in economy, great friendly staff!! Can't wait for my next flight."

Plussat: "Crew worked hard to make the journey pleasant, including the second crew for my connection to New York JFK, a much longer flight. Even some of the food was edible."

Miinukset: "The screen was really close got me dizzy when I had to put my seat back to upright position for meal and drinks"

Plussat: "Big plane and there is a lower level for toilets that makes it easy for passengers to access and not be close to bathrooms"
Miinukset: "Movies choices were not current. Haven been on Delta and United, the choices on Lufthansa were not that good."

Plussat: "In my experience Lufthansa is almost always on time and very professional in how they manage their flights."

Plussat: "I slept"
Miinukset: "I arrived at airport with my connecting flight at 9pm, there was no way to check my luggage until 4am. I could not go to transit hall until someone took my luggage so I was able to board but no place to leave luggage like other airlines, that was not fun since the transit halls had the sleep pods I could have used"

Plussat: "Thanks"

Plussat: "seats were a bit bigger, ,more leg room, fewer people"
Miinukset: "The snack was not very natural...... could have been simpler with pure, non chemical ingredients......Organic would be best"

Plussat: "Efficient ground staff"
Miinukset: "There was no screen to watch entertainment"

Miinukset: "Food looked awful. I have decided not to open transparent package with sandwitch."

Plussat: "food service ,"
Miinukset: "passengers are the ones looking for overhead space , one of the crew instead of assisting a passenger , told the passenger to go up front of the plane to look for overhead space. boarding on some airlines are called out according to your seat assignment except the first class ."

Plussat: "The cabin crew was particularly attentive"

Plussat: "Everything was acceptable."
Miinukset: "The snack option could be better since it was around lunch time but oh well nothing to complain in specific."

Plussat: "Crew was nice on board the plane."
Miinukset: "We had go find the other suitcase because they failed to put it thru to our final destination - Newark. If we had a tight connection we would have never been able to recheck the suitcase. They posted that our flight was delayed an hour but then just by chance I looked at the board and the had flashing boarding to that messed things up and they split us up in the ticketing process. Also not much in selection of food at the airport in Dusseldorf."

Plussat: "So enjoyed the hot towel and beverage service. Lots of leg room!"

Miinukset: "Flight was cancelled on the first day. I had to call to find out that I was rebooked on a flight the next day."

Plussat: "Both the Lufthansa crew and the well thought out layout of Frankfurt International made it a lot more comfortable to travel."

Plussat: "The crew was superb. Extended leg room seats had a lot of legroom. Good wines, decent dinner."
Miinukset: "Very strict carry on policies, much strictet than US carrieers, primarily by weight. Known traveler numbers (Glibal Entry) were not askrd at the time of online check in and ad a result, TSA Pre didnt show up on out boarding passes. Agent at the counter coulsnt dix it euther. Surprisingly, very disappointing breakfast."

Plussat: "It was a total nightmare all Austrian flights they put us on were canceled !!! We did not leave Vienna for another 7 h a total nightmare all planes had technically difuculties !! Austrian airlines had total chaos !!!"

Plussat: "Got stuck in Vienna with very poor service"

Miinukset: "No place to put my feet. No foot room"

Plussat: "Great service on board the plane."

Plussat: "The crew was friendly, seats were comfortable and boarding was prompt and fast."
Miinukset: "The food was not good at all and the entertainment selection was so limited. This was so weird because coming back from Vienna it was the complete opposite."

Plussat: "Nothing so far"
Miinukset: "Our luggage did not make it in a 2nd flight. We had to fill out many many many oaoers st Odessa airport It took 1,5 hours & our ride to hotel did not wait for us & left. Some other taxi driver gave ya a ride & charged ys $50 rather than $20 that ya the cost of our reserved ride. When we got to our hotel, we had to pay $20 for the transfer to hotel even though he left. Now we have no toothbrush or any change of clothes & hopefully we will get our luggage tomorrow after 2pm"

Plussat: "The stewardess is very polite and accommodating n"
Miinukset: "Nothing"

Miinukset: "See red comment above."

Plussat: "Not a long run."
Miinukset: "Seats too too tight. Uncomfortably tight."

Plussat: "Non"
Miinukset: "No food terrible idea to serve orange, oll dos nasty hands Stick to a site"

Plussat: "Safety, timeliness, friendliness of staff"
Miinukset: "Entertainment is outdated"

Miinukset: "Service was bad"

Plussat: "We had a friendly conversation about our travels. The lady explained the entire baggage process clearly. The security folks were equally friendly. Just a real nice experience at the Lugano airport."
Miinukset: "Not one thong!"

Plussat: "Very nice crew."
Miinukset: "Buses to aircrafts. No snack on short flights."

Plussat: "lento oli ajallaan ja pieni syötävä sekä juonatarjoilu olivat riittävät. Iloinen ja avulias henkilökunta."

Plussat: "I would suggest to make up some how for my lost as I had other problems derived from missing my United Airlines but so far every body has been very understanding. For example selling me a new ticket at a special price or with some benefit - I WILL NEED TO FLY TO VIENNA AND KIEV AGAIN WITHIN 6 MONTHS - otherwise; I doubt I would ever buy a Austrian plane ticket again. I AM FLYING ON POLISH AIRLINES RIGHT NOW OCT 25TH."
Miinukset: "When I try to make the change of itinerary on Austrian Airlines on the selling web page, they told me to contact the Austrian Airlines, so I did. The Austrian Airlines lady who told me that I would just lose my tickets and that I could not even pay a penalty to avoid such thing, was very VERY RUDE!! As the Austrian Airlines did not offer me an option but losing my plane ticket,"

Miinukset: "I can not afford first class tickets..."

Plussat: "The plane took off as scheduled and arrived promptly. Flight attendents are polite, pleasant and helpful."

Plussat: "Left on time - arrived early"
Miinukset: "Cake was the same thing they served from Kosice to Vienna . There must be something better than that. It was a tad dry."

Plussat: "Got to destination safe and sound and was thankful for that!"
Miinukset: "Boarding was messy. Food was ick- "chicken" tasted like a grade d boiled chicken nugget, terrible texture. Ladies on flight were kind, although not terribly helpful. Movie selection was pretty small and lots of Rated R movies, hard to find anything in the middle (not kids, but not adult)."

Plussat: "Flight delayed"

Plussat: "snacks plus they had sparkling mineral water"

Plussat: "In general, I like the on board food of Austrian and especially in regard of Do&Co catering from Vienna Airport. Staff was not to trying this time but service was still okay."
Miinukset: "The Senator Lounge at Vienna Airport is very poor, food selection is very limited and it is obvious that the focus is on cost saving. Another disadvantage is that the lounge only opens at 5.30am in the morning but first flight already leave Vienna around 6am. Mine was at 7.05am which meant that I just arrived when the lounge opened and I had to wait in a long cue. Boarding was due to the limited space in front of the gate a mess, priority boarding was announced but I was not made sure that priority passengers board first. The seats on board are for business to small and there is not even space to hag up the coat."

Plussat: "see above"
Miinukset: "see above"

Miinukset: "Boarded via stairs, requiring going down stairs to the tarmac, then up the boarding stairs, carrying our bags."

Plussat: "Nice staff. efficient."

Miinukset: "Bad ground crew luggage problems because their web payment service is not working. CS did not reply with solution"

Plussat: "that everything was in order - alles in ordnung, without much fuss."
Miinukset: "the passenegers - too much farting"

Plussat: "Boarding gate was fast to get into the aircraft, flight was on time. Staff was friendly and helpful."
Miinukset: "Nothing negative"

Miinukset: "Oversold the tickets on my flight and put me on standby. Needed to change the flight and all my plans."

Miinukset: "Austrian Air has really slipped in its food-product.. Lufthansa put out snacks (cookies etc; even small sandwiches to 'help yourself from' going from Atlanta to Frankfort which was nice). But not the case with Austrian The serving of it was fine. Restroom options are less than adequate too."

Miinukset: "Technical issues with website and online check-in. Boarding was poorly organized. Food could be better (e.g, breakfast muffin was terrible). Also availability and varienty of alcoholic drinks could be better. Flight was delayed and therefore my luggage didn't make it to connecting flight.."

Plussat: "Flying on a direct flight was nice. The food was good. Ordinarily the snack lunch is not good but the sandwich was quite good."
Miinukset: "The boarding is best if done by rows but this was just every one trying to board at the same time so it has a more negative effect on passengers."

Plussat: "It was such a short flight, no comment for this leg."
Miinukset: "No organized boarding system, the entire plane was told to get in line at the gate with the exception of business/first class and elderly or people traveling with children."

Plussat: "We paid extra for extra leg room. Exit row. Well worth Cabin crew very good and friendly"
Miinukset: "Connecting flight on United. Horrible experience Chicago to Vegas.seats are small, feeling of claustiphobia, nothing free on entertainment. Only interested in adding to price of ticket. Very warm A/c didn't work well. Totally bad experience on United. Never want to fly on them again"

Plussat: "Clean aircraft, very nice crew, nice airport (Vienna). Always enjoy the flights when I'm heading towards home...."

Miinukset: "Sarted 90 minutes late because there was no crew available for this flight. In the cabin we later learned that they had to keep their legal rest times. The issue I have, why was there no information as soon as this issue became clear ... lets say the evening before the flight?Why make everyone arrive at 5am at an airport if you know 12 hours earlier there will be a 90 minute delay?"

Plussat: "I flew to Venice on Austrian Airlines to make a connection on an Air Canada flight to Toronto. When we debarked from the Austrian Airline onto the tarmac and picked up our luggage, I could find no signs indicating where to go for connecting flights, nor any signs indicating the gates of connecting flights. I was told that to make a connecting flight, I should go out to the main lobby of the airport, At the information desk they directed me to the Air Canada check in desk, where I found the check-in for my flight was closed. That was the the beginning of a nightmare chase to get to the plane to Toronto. I made it only because of the kindness of people in the check in, security and customs lines. Austrian Airlines should be kinder to its passengers making connecting flights. They seemed to abandon us passengers in a chaotic airport."

Plussat: "More leg room than we had on Swiss Air from Chicago to Vienna via Zurich. In flight food was excellent. Staff was friendly."

Plussat: "We appreciated the upgrade to business as we are frequent travellers on Austrian; the flight attendants were very patient and kind with our children"
Miinukset: "Food too salty; would've liked to see English subtitles for German language movies"

Plussat: "This is one of the most comfortable flights that I undertook this year - I have done more than 20 flights this year."

Plussat: "Ground crew was very helpful. Nothing remarkable about the flight"
Miinukset: "Flight was late. This made the connection in Vienna very stressful"

Plussat: "crew helpful"
Miinukset: "1. Boarding gate changed 3 times..... poor advertising regarding the last change 2. food poor 3. entertainment non-existent"

Plussat: "Good coffee"
Miinukset: "Pastry"

Plussat: "staff very friendly"
Miinukset: "Ethiopian Airlines need to get themselves better organised for how they line people up for boarding and make it clearer in the airport where people need to go and when; we headed to the gate waaaaay too early; very uncomfortable seating at gate 1 area. Where are the movie screens for such a long flight???? 6 1/2 hours of a screaming baby makes for a very uncomfortable journey - also TURN OFF the lights sooner; when people are leaving at 1am; they aren't worried about seeing inside the cabin; they want to be sleeping!!!!"

Plussat: "The Austrian Airlines on-board crews are in general extremely courteous and attentive. This was no exception"

Plussat: "Nothing."
Miinukset: "A321 boarding/unboarding through a single door is always a disaster. No real food. Lots of very loud pointless announcements. No report of actual flight time (which is available to the pilots). All in all a very poor flight."

Plussat: "quick/efficient boarding - good staff - good food - easy flight !"
Miinukset: "the connecting times for klm seem to be very close - if your running late to start - you may not make your next one -"

Plussat: "The crew were really helpful with people who had tight connections because of the delayed flight"
Miinukset: "I wish they had WiFi"

Plussat: "Food provided, staff kind"
Miinukset: "Was several hours delayed and check in took 45 minutes because they somehow lost my reservation."

Plussat: "The crew was amazing and the food was great."
Miinukset: "Something did not go right with our booking so it took some work for the airline to get it figured out for us. Thankfully we had left plenty of time. But that was an unexpected stress."

Plussat: "Very pleased with KLM - efficiency all round and especially the baggage handling at Schipol swhere I had 20 minutes to transfer and my baggage came back with me to the UK which is no mean feat given the hustle and bustle of such a large airport"
Miinukset: "No downsides at all"

Plussat: "On time and friendly crew"
Miinukset: "Boarding needs improvement"

Plussat: "The crew was very nice"
Miinukset: "Uncomfortable seat but it’s only a 1 hour flight so not a big deal."

Plussat: "Boarding agent extra effort to improve my seating!"
Miinukset: "Food amount less than expected."

Plussat: "The constant smile conferred by flight attendants through the entire flight."
Miinukset: "The boarding was a bit disorderly. Lanes for zones 3 and 4 were not clearly indicated."

Plussat: "The crew was really friendly."
Miinukset: "There was a Force Majeur delay in Helsinki due to wings freezing that caused 20 minute delay to Amsterdam and made the interchange stressful."

Miinukset: "Landlords gave an unpleasant service! Which continued with late of 50min of the flight, they didn’t do anything to help/ to provide the passengers the answers. The food was cold It was comfort place to sit. Bad experience with KLM"

Plussat: "Landing"
Miinukset: "I’ve traveled a lot internationally and this was the WORST flight I’ve ever had to endure. I felt like I was being tortured and didn’t sleep at all and so slept when getting into Amsterdam rather than being able to explore the city. I was out $200 for the Airbnb (could’ve stayed in the airport cheaper) and $200 for a dinner cruise I slept through. NEVER AGAIN"

Plussat: "The service"
Miinukset: "The seats"

Miinukset: "Nothing special"

Plussat: "Snooth and efficiënt with a KLM service"
Miinukset: "No entertainment"

Plussat: "kLM staff was great."

Plussat: "Friendly in-flight personell"
Miinukset: "Approx. 1 hour delay, which was not the airline's fault (construction on runways)"

Plussat: "Great"
Miinukset: "Great"

Plussat: "Entertainment"
Miinukset: "Food and one bathroom out of service makes an awful flight"

Plussat: "Good service onboard, good food. On time."

Plussat: "I got some rest"
Miinukset: "unable to charge my phone or watch movies"

Plussat: "On both of my flights to New York City, I was amazed at how friendly and helpful the flight attendants were to the passengers. On my short flight from Basel to Amsterdam, a young French speaking girl was concerned about how to manage getting to her next gate. The flight attendants talked to her and arranged for someone to take her there. On my longer flight from Amsterdam to New York City, there was a customer who was in distress about missing a previous flight and not making it to her connecting flight in New York. One of the flight attendants reassured her until she stopped crying and calmed down. That same flight attendant was always so positive and cheerful in all she did. The rest of the crew was top notch. This was my best experience flying in such a long time. Well done, KLM crews of flights 1984 and 0645 on July 10!"

Plussat: "Good Experience"
Miinukset: "Nothing much"

Miinukset: "The 767 is configured oddly and th business class seats are so narrow it feel like you are sleeping in a coffin"

Plussat: ".Very much on time with pleasant service."
Miinukset: "Can nit find much fault fir a short run!"

Miinukset: "Crowded seating, 20-year old video system, headphones that did not match the two-jack system, lackluster service in flight. Generally my experience with KLM has been good, but this was well below average."

Plussat: "Comfortable seats. Warm plane with happy staff."
Miinukset: "Maybe a second sandwich option for food, not everyone likes cheese."

Plussat: "Comfort economy well worth the extra."

Plussat: "Very little if any."
Miinukset: "Aircraft was not very clean,the staff seamed quite harsh at times when speaking to customers. The food was really quite poor but it was a short flight to be honest. Overall not as pleasant as the China Southern flights. I would not like to choose them again unless i had to."

Plussat: "The pilot kept us informed periodically during our journey. I liked that we could choose our seating online. The entertainment was good."
Miinukset: "The plane was dirty, all seats did not have pillows and blankets. Seating was not very comfortable, particularly as there was a box attached to one of the legs of the seat in front of me, making it necessary to move my legs to an uncomfortable angle."

Plussat: "Nothing"
Miinukset: "Late Cabin extremely warm Full flight and centre seat means no room to relax or carry out work"

Plussat: "No chargers or tv on planes"
Miinukset: "At Amsterdam we were told that our checkin luggage wouldn't be at Sydney!! Some low fat meals were terrible!"

Plussat: "Staff at Schipol airport were lovely and very helpful. Cabin crew were friendly and efficient. On board snack was nice."
Miinukset: "Elbow room is a little bit awkward and I didn't get to sit next to my fiance WE will still definitely recommend KLM though!"

Plussat: "Price"
Miinukset: "Klm flight has very congested seating Getting information about eticket was pain"

Plussat: "Night flight so no entertainment allowed sleeping"
Miinukset: "Kosher food could be improved"

Plussat: "Boarding was very efficient."
Miinukset: "Limited movie selection. Crew seemed stressed. Gave me wrong meal and then swaped for the right one. I asked for Diet Coke and was given white wine. Food quality was not good."

Plussat: "KLM fed a sandwich even though the flight was only 2 hours. The crew was pleasant. Getting through the Amsterdam airport to catch a connecting flight with only an hour to do so was no big deal. Airport staff was pleasant and helpful."

Miinukset: "Horrible. First, we lost a suitcase. It could happen but for two days they did nothing and only told us stories (so as not to use the word lies). Within a few hours (and thanks to airline assistance) we were able to locate the suitcase. Even then it took them two days to bring it to us, two precious days off our planned vacation (7 days) At the end of the shortened vacation, we got to the chek in, and told that since the ticket I had purchased form them two months earlier was too cheap ... and since the flight was Over booked, they would take me off the plane if all the passengers would arrive. It's unnecessary to describe what I felt until the plane took off. They apologize constantly, but do nothing practical. a bae company. no me nor my freinds/family will go with KLM"

Plussat: "Very friendly and the food and drinks never stopped and no additional charges, a very nice experience over the bargain airlines, free in-flight movies, and entertainment, no cost."
Miinukset: "No complaints."

Plussat: "It's the best flight I could get for such a low price. But don't expect to to get the best and newest planes around but it's still overall a good experience."
Miinukset: "Quite bummed the plane didn't have wifi / USB"

Plussat: "We love the flight all the way"

Plussat: "Nothing"
Miinukset: "Airlines had no record of our pets flying with. Missed our flight even though we were there over 3 hours prior. Ruined the last day of vacation. Now we are waiting for the promised help in Amsterdam. No one is here. No one knows anything. Feel like crying"

Miinukset: "Because of slow boarding process flight was delayed by 15 minutes. I had short connection in Amsterdam."

Miinukset: "Fewer entertainment options than the delta flight. I got excited with that first flight."

Miinukset: "The flight was delayed for more then an hour and there was a last minute gate change to the other side of the terminal."

Plussat: "Economy class product offers good value for money."
Miinukset: "Boarding processes could be enforced consistently."

Plussat: "Direct flight! Excellent service, good way to start trip!"

Plussat: "You asked to be waiting there like live cattle for 30 minutes."
Miinukset: "The sites, movies, entertainment system was OLD."

Plussat: "Uudet elokuvat."
Miinukset: "Ei wifiä."

Miinukset: "Ei wifiä."

Plussat: "On time and clean airline."
Miinukset: "Not helpful with stroller. Wanted us to sign off that they were not responsible for if stroller broke while handling it. Insane. They said it “might “ to big even though they didn’t know what measurements would be too big. We’ve flown for the last 3 years with this stroller but different airlines and never heard of such thing. (Since it’s the smallest city mini double stroller there is and folds flat- super small!) first time we flew SAS all. We didn’t sign anything and gate checked it and all was fine but some incompetent crew at check in. Not very helpful finding seats with all four of us. Put us in different rows. Could work on their customer service for sure."

Miinukset: "Tiny, hard, uncomfortable seats and cramped conditions, just about the worst 8 hours in my life"

Plussat: "Nice aircraft (A321) and informative ground staff."
Miinukset: "The take it or leave it attitude of the cabin crew (amazingly casual) and SAS’s persistence in having two standards of service in the one cabin - free food & drink up front, however only tea & coffee or a cup of water up the back and you can pay for the rest."

Plussat: "boarding was on time, crew were polite, food was great, and the extra cup of tea was really hot"

Plussat: "Left on time. 50 minutes early in Copenhagen. Food was not bad."
Miinukset: "TSA at EWR was ridiculous. Slow lines and very inefficient."

Plussat: "Everything about the flight was wonderful except baggage claim, in BOTH directions."
Miinukset: "It could have been the perfect trip, but I am not sure why SAS baggage handling is so mediocre. In both the flights from EWR to OSLO and back, every aspect of the trip was super, except for the wait for baggage. In Oslo, I estimate having waited at least a half an hour at the carousel before the bags started showing up, and the same in Newark. We had long cleared Immigration, which normally is not a speedy process, and yet still had to wait at least 20 minutes for the FIRST bag to appear on the carousel. Most annoying, particularly after a relatively long flight, and especially for transfer passengers who needed to recheck their bags to continue to other destinations."

Plussat: "No comment since very short flight."
Miinukset: "My husband was unable to check in on line. SAS when contacted by phone which was difficult to do because it is hard to locate their number had no explanation other than maybe due to security. We missed a tour due to the time spent (unsuccessfully) trying to solve this problem."

Plussat: "On time, clean aircraft not too full!"
Miinukset: "Boarding was a little rough as the announcements in groups to board was not clear and lots of people got in line that should not have. - causing delays and frustrations. Handled poorly by gate team"

Plussat: "The food and service were great!"

Plussat: "Everything about the flight was fine. Boarding, flying and retrieving luggage were all standard and went smoothly."
Miinukset: "I was upset that neither Kayak nor SAS provided any information about our ticket being a basic, basic ticket, by which I mean, did not include any checked luggage allowance in the price of the flight. I ended up paying 140 additional Euros for two bags. It appears that SAS's pricing is gaming the system when searching for flights or that Kayak is not being up-front about the type of fare they are advertising."

Plussat: "First time using SAS and very pleasant trip"

Plussat: "A female pilot! Nice crew. Clean bathroom."
Miinukset: "No complimentary peanuts or cookies! Paying for soda or juice. Very tight legroom. Window wouldn't close."

Plussat: "Quick flight"
Miinukset: "1 hour delays and 70 euro bag fee"

Plussat: "This was one of the best airlines we've flown. Great food, plenty of room, friendly stewardesses and good service overall. We will definitely try to book with SAS again."
Miinukset: "Nothing. There was nothing to not like. In fact they fed us too much!"

Miinukset: "Water and beer paying"

Plussat: "Quick friendly service."
Miinukset: "Ran 15 minutes late"

Plussat: "This flight was also one of the best I have taken. I enjoyed it very much."
Miinukset: "It was a little upsetting to see and hear one of the crew members be a little nasty with my sister when he asked her about the meal. She misunderstood and asked for chicken andvhe was quite nasty when he corrected her and gave her the two options."

Plussat: "The crew was lovely"
Miinukset: "No entertainment or any special difference between business and coach except you get a meal. Seats are the same as economy and the bathrooms are shared. Why bother paying extra?"

Miinukset: "Seats very narrow and tight."

Plussat: "Boarding was quick, the staff was friendly, the plane was clean."
Miinukset: "I was really cramped in my seat and was unimpressed with the food."

Miinukset: "Delayed, charged even for water:("

Plussat: "Friendly crew"
Miinukset: "Zero leg room, no overhead compartment space. Pinned to the wall in my window seat by an over weight Swedish man sitting beside me. Horrible flight !!!"

Plussat: "crew was really nice and efficient"
Miinukset: "no complimentary beverages"

Plussat: "People were nice"
Miinukset: "They charged me 60 pounds to check my bag after I checked my bag in online. When I got to the airport, they told me I had a bag on my connecting flight from Copenhagen to Helsinki but not on my flight to Copenhagen from LHR. At the airport I was charged 60 pounds for a small bag. Crazy! Completely unreasonable. Never flying SAS again if I can avoid it."

Plussat: "The flight was good : excellent pilot and crew. Good takeoff and landing. Short but sweet flight."
Miinukset: "Leg room is a nit short for tall people. Everything else was great."

Plussat: "Clean, comfortable plane."
Miinukset: "No free alcohol. Limited food options."

Plussat: "Short flight, friendly crew."

Plussat: "Everyone was friendly and helpful."
Miinukset: "Would have liked more options for Movies."

Plussat: "Flight itself was OK"
Miinukset: "It was very difficult to understand from the reservation or the website if I need to pay extra for a checked baggage. My emails weren't answered, and when I finally realized that I did have to pay - it was 85$ for one suitcase!!!!! SAS - are you out of your mind?! The suitcase cost more than the flying ticket! Sorry, but no SAS for me anymore. BAD BAD service and exploiting of customer's naivety. I'm furious."

Miinukset: "Too much meat in meals."

Plussat: "Bottle of water waiting at our seats was a nice touch."
Miinukset: "Sad that only one soft drink is included although for an overnight flight it was fine."

Plussat: "they let us sleep, keeping the light and announcements off during most of the flight"
Miinukset: "staff at the gate kept changing my seat without my consent. i had reserved a seat online and they ended up seating me aomewhere else."

Plussat: "Food good, comfortable plane, smooth flight, on time, baggage handled properly"

Miinukset: "Only water or coffee/tea. Not even soda."

Plussat: "Food good, free drinks. Great entertainment system. Crew nice."
Miinukset: "Full flight."

Plussat: "Bergen to Stockholm was an easy flight. No problems..all on time"

Plussat: "Same as above"
Miinukset: "It's extremely difficult to catch the connecting flight to San Francisco in 45 minutes"

Plussat: "Overall the flight was ok."
Miinukset: "Each time I fly SAS, it seems that a service that was free must now be paid for."

Miinukset: "That I wasnt on the flight! Air traffic in Rome delayed us from leaving on time. Airline wouldnt comment until 15 minutes before landing if connecting flights would be held. They werent...we were 45 minutes late. Though my son and I were put up in a hotel it didnt compensate for our missed engagement in Chicago.1 full day gone!"

Plussat: "Great selection of movies!"
Miinukset: "Flight was delayed due to weather :("

Plussat: "Economy seats were roomy. Crew very nice and attentive."

Plussat: "Everything went as planned, good terminal for connecting flights"

Miinukset: "."

Plussat: "I'd checked in the night before on line and got to the airport early enough to be one of the first in line to check bags. Flight was quick."
Miinukset: "It was hard to find the SAS counter at STR."

Miinukset: "We missed our connecting flight and were sent to spend a night in Germany."

Plussat: "The flight was on time, and the food was fine. Blankets, pillows and cheap headphones provided."
Miinukset: "Uncomfortable seats, broken entertainment system, outdated headphone jacks, and disinterested crew."

Plussat: "On time Nice crew"
Miinukset: "Stood in cold jet way for 5 min after boRding began."

Plussat: "On time and fast departure."
Miinukset: "No complaints."

Plussat: "The flight was very comfortable, and the captain and crew were so kind and attentive. I love how they just gave me a pillow without me even asking. It was very sweet and unusual. The captain was very good at updating us about everything. Overall one of the best flight experiences I've ever had. :)"
Miinukset: "No tv on this flight"

Plussat: "great service from flight attendants"
Miinukset: "a bit hot and cramped"

Plussat: "Loved it"

Plussat: "Good smooth flight, on time. No complaints"

Plussat: "Its a short ride."
Miinukset: "Short ride."

Plussat: "Friendliness of staff"

Plussat: "Stuff"
Miinukset: "Lack of snacks"

Plussat: "The airport it's very nice and clean.."

Miinukset: "long waiting time in the bus before the flight"

Plussat: "Great service, staff and punctuality"
Miinukset: "The food was soggy and overheated"

Plussat: "Brand new A350 business class was excellent - far better than tired old BA planes. Great IFE and food and beverage service. Excellent cabin crew aervice. Overall, thoroughly good from start to finish (Finnish?)."
Miinukset: "Amenity kit was a little basic."

Plussat: "Service, staff, food and beverages all excellent"
Miinukset: "Seat was just a little hard when lying on my side"

Plussat: "see above"
Miinukset: "see above"

Plussat: "Good imfo"
Miinukset: "Easy"

Plussat: "рейсы точно по расписанию, без задержек, персонал внимателный"
Miinukset: "заказала и оплатила билеты за 4 месяца до перелета, а получила место в самолпте на самом последнем ряду у туалета"

Plussat: "Crew professional."
Miinukset: "Everything ok."

Plussat: "See above."
Miinukset: "See above"

Plussat: "Friendly cabin crew and reasonable food in business class."
Miinukset: "Seat was uncomfortable and there was no possibility to charge mobile device."

Plussat: "Excellent service by Norra, airline operating this flight. Nice gift for AY member as we are soon near May 1st."
Miinukset: "Entertainment and net connection is basically nothing but well, flight is short whatsoever."

Plussat: "Staff were friendly and serve me as a special member perfectly well and by proper attitude."
Miinukset: "No any level entertainment in a plane and space pretty tight in an airplane. Plane was oversold."

Plussat: "fast boarding, fast exit, on time and flight went overall really good, captain was funny"
Miinukset: "seats are not comfortable, also I do not like finnair in-flight payment system as that is very slow"

Plussat: "Kone tyhjeni todella nopeasti ja päästiin pikaisesti liikkeelle. Koneesta poistuminen myös nopeasti. Henkilökunta oli hyvällä tuulella ja reippaana."
Miinukset: "Istuimet voisi olla mukavammat ja kone vähemmän meluisa."

Miinukset: "Sound only came out of one ear from headphones"

Plussat: "The blueberry juice is super good!"

Miinukset: "Delay"

Miinukset: "I have traveled all over the world and never had an issue with luggage but finnair lost my bags and have little information on how to help other than a $70 credit which doesn't cover anything."

Miinukset: "Seats are not so comfortable and the plane itself is quite a boring."

Plussat: "My luggage was found and collected and transfered for me by Phillipines Airlines staff at Hong Kong airport."

Plussat: "Comfort?: had a fat neighbor whose elbow was in my robs"

Plussat: "Everything went smoothly"

Miinukset: "announcement in English hard to understand"

Miinukset: "I ended up sitting in the last row although arrived at the airport early, but was placed on standby."

Plussat: "Arrived ahead of time Crue"
Miinukset: "Sales on board"

Plussat: "Hyvä ja helppo lento"

Plussat: "Pieni kone mutta mukava"

Miinukset: "My suitcase was lost for 1,5 days."

Plussat: "..."
Miinukset: "...."

Miinukset: "The meal made me sick."

Plussat: "Blueberry juice. And best coffee I ever had on an airplane."
Miinukset: "Can't think of anything."

Plussat: "Everything well organized"
Miinukset: "None"

Plussat: "Yleisesti ottaen lento meni mukavasti"
Miinukset: "Lennolla voitaisiin tarjota edes vaikka pähkinöitä pelkän juoman lisäksi."

Plussat: "never happened"

Miinukset: "Something that was unpleasant was if someone spoke through the announcement system it would be very loud through the headphones if someone is listening to a movie or music"

Miinukset: "Problem with baggage"

Miinukset: "Cold"

Miinukset: "The meal time was a bit odd and there was no snacks served in between midnight full meal & breakfast which lasted for about 8hours"

Miinukset: "at least 10 people were waiting at the wrong gate when they finally announced the gate change. the gate was on the other side of the terminal and nothing was indicated on the information screens"

Plussat: "Pääsin istumaan eteen käytäväpaikalle, kuten varaus oli."
Miinukset: "Pienet lapset itki nousun ja varsinkin pitkään kestävän laskukiidon aikana. Tuohon voisi henkilökuntaa yrittää kouluttaa mitä olisi tehtävissä korvakäytävän kivun lieventämiseksi. Esimerkiksi Malaysia ja Singapore airlines antaa kupit molempien korvien suojaksi paineen tasaamiseksi mikä helpottaa korvakipua."

Plussat: "Video and radio were bad."

Plussat: "Lentoaika lyhyt Helsinkiin myötätuulen takia.Cool."
Miinukset: "Istumapaikkani oli vaihdettu huonompaan minulle siitä mitään kertomatta. Surkeaa."

Miinukset: "Dealyed - One hour"

Plussat: "Nopea boarding, edullinen hinta, hyvin aikataulussa."
Miinukset: "Istuimissa ahtautta, epämiellyttävä olla kyydissä. Viihde ja internetyhteydet puuttuu kokonaan."