Halvat lennot Arlanda

Miinukset: "I have traveled all over the world and never had an issue with luggage but finnair lost my bags and have little information on how to help other than a $70 credit which doesn't cover anything."

Miinukset: "Seats are not so comfortable and the plane itself is quite a boring."

Plussat: "My luggage was found and collected and transfered for me by Phillipines Airlines staff at Hong Kong airport."

Plussat: "Comfort?: had a fat neighbor whose elbow was in my robs"

Plussat: "Everything went smoothly"

Miinukset: "announcement in English hard to understand"

Miinukset: "I ended up sitting in the last row although arrived at the airport early, but was placed on standby."

Plussat: "Arrived ahead of time Crue"
Miinukset: "Sales on board"

Plussat: "Hyvä ja helppo lento"

Plussat: "Pieni kone mutta mukava"

Miinukset: "My suitcase was lost for 1,5 days."

Plussat: "..."
Miinukset: "...."

Miinukset: "The meal made me sick."

Plussat: "Blueberry juice. And best coffee I ever had on an airplane."
Miinukset: "Can't think of anything."

Plussat: "Everything well organized"
Miinukset: "None"

Plussat: "Yleisesti ottaen lento meni mukavasti"
Miinukset: "Lennolla voitaisiin tarjota edes vaikka pähkinöitä pelkän juoman lisäksi."

Plussat: "never happened"

Miinukset: "Something that was unpleasant was if someone spoke through the announcement system it would be very loud through the headphones if someone is listening to a movie or music"

Miinukset: "Problem with baggage"

Plussat: "I most liked milk lactose low for my coffee . I can't criticize about food because I was offered only beverage this time with only an hour flight. Hehe ."
Miinukset: "Nothing made me uncomfortable except for the concern about stealers in most of Europe . I didn't experience it yet but tons of times I've heard about stories of tourists ."

Miinukset: "Cold"

Miinukset: "The meal time was a bit odd and there was no snacks served in between midnight full meal & breakfast which lasted for about 8hours"

Plussat: "Blueberry juice - nice change for sodas and so refreshing! The lady captain's announcements were very clear, light and fun...and perfect in three different languages...her enjoyment came across professionally...truly catering to her passengers. She flew that plane also so very smoothly!"

Miinukset: "at least 10 people were waiting at the wrong gate when they finally announced the gate change. the gate was on the other side of the terminal and nothing was indicated on the information screens"

Plussat: "Pääsin istumaan eteen käytäväpaikalle, kuten varaus oli."
Miinukset: "Pienet lapset itki nousun ja varsinkin pitkään kestävän laskukiidon aikana. Tuohon voisi henkilökuntaa yrittää kouluttaa mitä olisi tehtävissä korvakäytävän kivun lieventämiseksi. Esimerkiksi Malaysia ja Singapore airlines antaa kupit molempien korvien suojaksi paineen tasaamiseksi mikä helpottaa korvakipua."

Plussat: "Video and radio were bad."

Plussat: "Lentoaika lyhyt Helsinkiin myötätuulen takia.Cool."
Miinukset: "Istumapaikkani oli vaihdettu huonompaan minulle siitä mitään kertomatta. Surkeaa."

Miinukset: "Dealyed - One hour"

Plussat: "Nopea boarding, edullinen hinta, hyvin aikataulussa."
Miinukset: "Istuimissa ahtautta, epämiellyttävä olla kyydissä. Viihde ja internetyhteydet puuttuu kokonaan."

Miinukset: "Boarding process could have been smoother"

Plussat: "The crew were professional and courteous"
Miinukset: "Nothing, as it’s a short flight!"

Plussat: "Larger airplane, good seat."

Plussat: "We've lucky to sit in the emergency exit row. Lots of space!"

Plussat: "The flight attendants were excellent; seat was about what you would expect in economy; the boarding process was extremely confusing"

Miinukset: "Very bad food my options were pork and vegetarian. Chicken finished."

Plussat: "Lento lähti myöhässä, mutta kuroi aikaa kiinni ja ehdin jatkoyhteydelle"

Plussat: "reasonable leg room comfortable seat"
Miinukset: "No choice of food and service was quite slow but meal was fine the breakfast was ghastly a continental option would be much better"

Plussat: "New plane, good food choices."
Miinukset: "Plane could use a deep clean. Entertainment choices were limited in terms of latest blockbusters."

Plussat: "I wish I found somebody to take me around"
Miinukset: "No complains"

Plussat: "Environmentally mindful with some packaging"
Miinukset: "There were no menu options for vegetarians on either meal. Several screens were not working, despite multiple reboot attempts."

Plussat: "Fast boarding, fast taxiing, cabin crew was friendly."
Miinukset: "In flight services are naturally really limited during the short distance domestic flights."

Plussat: "I was able to change my flight quickly by one phone call to Finnair customer service to this earlier flight. I got an upgrade to Business Class where they call me by my name. Food and beverages were very good and staff so friendly that I was surprised what has happened to them :)"
Miinukset: "Difficult to complain anything. In-flight entertainment is typically very minimal on these europe flights."

Miinukset: "Myöhässä. Lähtöaikaa päivitettiin 10 min kerralla myöhemmäksi varmaan 5-6 kertaa."

Miinukset: "I hurt my knee. The legroom is too small."

Plussat: "Good smooth flight, on time. No complaints"

Plussat: "excellent service, loads of attention, good gluten free food choices with a finnish twist"

Plussat: "Food was all right because the flight didn't depart from Finland and catering was from a non-Finnish supplier. Hurrah!"
Miinukset: "Stewardesses announced that only chicken is available, regardless of any special meal requests (vegetarian etc..). Eventually special meals were located, but not before passengers specifically demanding for them. WTF. Finnair generously pours you a half an glass of wine with meal, for anything more you have to pay for. Supposedly you can buy snacks with money, but there were no menus or pricelists to be found in the seat pockets. Touchscreen functions were barely working on my entertainment screen, the remote control didn't work altogether. WIFI didn't work at all."

Plussat: "The cabin crew were veey vwey friendly and nice to the passengers."
Miinukset: "The entertainment system was little outdated( ie. lacks HD screens) and the seats were uncomfortable for night flights."

Miinukset: "My meal had rice that was severely undercooked. The audio quality on the entertainment system was very bad and no English subtitles were available for the majority of the movies."

Plussat: "Lucky is the passenger to get onboard a new SAS plane! Cleanliness aside. The built in phone chargers to the tele is genius. Nice to land fully charged!"
Miinukset: "I didn't like that they interrupted programming to announce they were walking on board shopping through the cabins. They did this twice! Really unnecessary!"

Plussat: "Everything went as planned, good terminal for connecting flights"

Miinukset: "Youth tickets were not an option while purchasing. We later found out that they exist and we qualify."

Miinukset: "."

Plussat: "most"
Miinukset: "the seat were very uncomfortable"

Plussat: "free wi fi"
Miinukset: "charging for tea"

Plussat: "Excellent from Chicago to Stockholm. Wonderful staff! But 70 kr for wine and no Aftonbladet available?! That definitely placed you on the same level as other airlines! That was some reasons why I chose you in the past!"

Plussat: "On time Nice crew"
Miinukset: "Stood in cold jet way for 5 min after boRding began."

Miinukset: "Disappointed considering it's a Swedish airline"

Plussat: "I hate kayak. I will never use it again. You have me traveling all over the earth to go into a straight line. I'm so stupid for not noticing this when I book the flights. Absolutely ridiculous. I have two more flights to go and it's taking me totally out of my way. I hate kayak."
Miinukset: "I hate kayak. I will never use it again. You have me traveling all over the earth to go into a straight line. I'm so stupid for not noticing this when I book the flights. Absolutely ridiculous. I have two more flights to go and it's taking me totally out of my way. I hate kayak."

Miinukset: "It was very cold on the plane."

Plussat: "Very efficient boarding and very short lines at the airport"
Miinukset: "No complimentary alcoholic beverages onboard for intercontinental flights"

Miinukset: "Terrible to have to pay 70 Euros when you are an elite gold status member. And no mention of this during booking process and checkin unless you dig in deep via links. Not used to this with other airline partners and likely last time I am flying SAS"

Miinukset: "It would be better if the plane was cleaned before boarding. The row where I was seated has potato chips all over the floor. Pls. clean your plane before boarding."

Plussat: "Swedish lady good, Spanish lady not as much."
Miinukset: "Spanish lady."

Plussat: "Kummatkin lennot olivat ajallaan ja kaikki onnistui sujuvasti ja nopeasti. Ekalla lennolla ( HEL - > ARN ) henkilökunta oli huippu!!"

Miinukset: "frankfurt airport security is a nightmare"

Miinukset: "Multiple delays. Need to offer back up flights and hold connections for delayed flights."

Miinukset: "Seat was super narrow."

Plussat: "Clean and very good stewardesses"

Miinukset: "Could not have been better"

Plussat: "Everything was pleasant as expected except for one thing, mentioned below."
Miinukset: "45 minutes late taking off. Could have been the airport's fault rather than the airline though. I don't know."

Miinukset: "Late departure. No roof during queuing for loading and rain..."

Plussat: "The stand was really kind."

Miinukset: "I was"

Plussat: "I think it must have been a brand new plane. Good comfort. USB-charger for each seat."

Plussat: "The staff and other guests are always so polite! Getting the SAS Lounge Pass is always smart."

Plussat: "All around everything was excellent. Will most likely always fly SAS between Riga and USA."

Plussat: "Crew were very pleasant. Flight was smooth, even though did not leave on time & therefore arrived later."
Miinukset: "More selection of food, more variety of sandwiches and bread used."

Plussat: "Timely & helpful"
Miinukset: "Nothing"

Miinukset: "SAS has introduced hand luggage measurement and weighing at checkin, for a maximum of 17.5 lbs or 8 kg. SAS does not care if you have flown on another transatlantic carrier, which allows more than 8 kg. Then you need to start emptying your hand luggage at checkin. The whole checkin process was a big mess, the contract employees eg. at Heathrow do not help much (they probably do not do this to any other airline). SAS staff does not remind you to take your IDs and passport, medications etc. from your hand luggage, which is then checkedin luggage as opposed to hand luggage. It is obvious that transatlantic passengers have more hand luggage than many local passengers."

Miinukset: "How possible with any criteria could charge 33€ for 1.5 such exagerate no good company at all .."

Miinukset: "Internet page for buying excess baggage was difficult to understand."

Plussat: "I slept the whole way through"

Plussat: "on time polite staff comfortable flights with free coffee"
Miinukset: "charging for bags"

Plussat: "Free coffee in the plane"

Plussat: "The customer service was great & they attended to my son who has a disability & flying on his own. He arrived well & happy so we were pleased with the service."

Plussat: "Services"
Miinukset: "Didn’t have veggies good on board"

Plussat: "The seat are different from any other airplane I've traveled with the way the recline make a tremendous difference in the comfort."

Miinukset: "I didn't get any veg options for my dinner at all"

Plussat: "I mean, it was how a flight should be, painless."

Miinukset: "Water and beer paying"

Plussat: "t"

Plussat: "On time and courtesy"

Plussat: "I was able to keep window open for the whole trip. Few others kept the window shade up."
Miinukset: "Loud engine sounds. I wore ear plugs but they were not enough. Must invest in noise cancelling headphones if I fly with SAS again, apparently."

Plussat: "Upgraded 2 biz 4 reasonable $, everything great"

Miinukset: "Check-in was slightly confusing to know where you had to go."

Plussat: "Nothing at all"
Miinukset: "Fight was canceled and no email or communication was possible with this company. Called SAS office - CLOSED. Stood in line for 2 hours and no one came or announced anything. Checkin agents were on dope-no help and checking machines not working!"

Miinukset: "Delayed departure. Temperature in cabin was uncomfortably hot while waiting for departure."

Plussat: "It flew"
Miinukset: "The effort put in to work with change of plans"

Plussat: "Our flight from Prague to Paris was on time, very comfortable and inexpensive. Crew members were friendly and helpful."

Plussat: "Comfortable, crew were fabulous. Food was fine. Champagne and they filled my water bottle happily!"
Miinukset: "Nothing!"

Miinukset: "We waited quite a while to check in our luggage at the Birmingham airport. Staff showed up at the counter only 2 hrs before the flight."

Plussat: "Newer aircraft with a good amount of leg room."
Miinukset: "No decent entertainment options offered. Fortunately I always fly with a book!"

Plussat: "That I got to fly with a different carrier instead"
Miinukset: "That they canceled the flight due to a strike - they should have anticipated this much sooner as the strike was going on for a few days by that point."

Plussat: "Paid to upgrade to larger seat. Food mediocre at best."

Plussat: "Codeshare flight. operated by Flybe. Got the job done with no fuss. This was a business booking, and I had a snack and drinks voucher included. I used these to get some tomato juice, which was good and a snack box, which contained a small piece of yoghurt bar, crackers, cheese, some nuts, dried fruit, a single mentos, and something else I can't remember. It was alright."
Miinukset: "The food and drink voucher system was a source of confusion for a number of other customers, including a pair who had booked through the same agency, but one seemed to get a voucher and the other did not. I realise that this is not the fault of the crew, but Flybe should ensure that their agents are clearer with what bookings include."

Miinukset: "Although Air France sold me a return ticket from Zurich to Edinburgh via Paris CDG both connections in CDG were very tight and needed me to run between terminals. They say you can make it within the 50 min change over but it is really pushing it. One and a half hours would be better. My incoming flight was delayed by 15 mins and the plane parked off stand and we were bused to the terminal. That all left just 20 mins to get from the bus to the departure gate having to clear passport control and security. Ran to the gate with seconds to spare."

Plussat: "Nothing special to like, standard 2 hours flight in a business class."
Miinukset: "Food was horrible. As it was an evening flight, they should provide with something which could be called 'dinner'. They gave some sweets (in a business class!)."

Plussat: "The airline crew very kind and polite. The airplane was clean and comfortable on the trip back"
Miinukset: "The ground staff were extremely rude so much that we knew our there was going to be an issue with our luggage. Our assumptions were right and the luggage was lost for almost 3 days."

Plussat: "The premium economy- it was the most uncomfortable - tight seats. The back of the seats are not reclining It’s not worth the money you pay for premium services"
Miinukset: "The premium economy should be eliminated and should be labeled for what it is: couch class with some perks"

Plussat: "Feel like reacist Company"
Miinukset: "I didnt like the treatment of the crew."

Plussat: "La ponctualité."
Miinukset: "Variété des boissons proposées."

Plussat: "Clean plane , good crew ,"
Miinukset: "they didn't load my baggage from flight 1 to 2"

Plussat: "There is a nothing to mention that was memorable or comfortable."
Miinukset: "I asked for an upgrade as we are on our honeymoon. The ground staff only wanted to get us on the plane and not try in anyway to recognize us. Our seats were very poor quality, you should immediately replace them! I would have rather stood than sit on the flight. The in flight entertainment is so poor. Absolutely disappointing especially with the head sets not working because of poor ports of connection. The food was absolutely tragic. You should fire your catering company. I expect more from your airline and I was disappointed all the way through. I hope you can provide my wife and I better service and an upgrade when we fly back to Washington DC on Flight AF 0054 from CDG to IAD. I work in the luxury hotel sector, and even the door men and room attendants have more autonomy to wow our guests. Flying AF does not want me to spend any more money with your airline in the future."

Miinukset: "I not get to go my flight, I couldn't get reimbursement"

Plussat: "More space in business class (777-300) than many other airlines."
Miinukset: "Entertainment very limited. No adjustable air vents in this aircraft"

Plussat: "Everything! The service was exceptional!"

Plussat: "It was very comfortable and pleasant."
Miinukset: "Could be a little better the service, the dinner was late"

Miinukset: "This was one of the worst flights I’ve been on. Both planes were downright filthy. The flight from Dallas to Barcelona had several broken toilets. Flight from Paris to Barcelona boarded and once everyone was on board, they told us that we would be sitting there for 2 hours before leaving."

Plussat: "Flight was on time."
Miinukset: "In flight complimentary food and drink service could have been better."

Plussat: "Staff were friendly and seats in business were super comfortable."

Plussat: "Crew was very friendly and seat in KQ is super comfortable in Business."

Plussat: "On time, no hassle."

Miinukset: "Excelente aerolínea"

Miinukset: "If you have to change planes and Paris is your middle person. Leave at least 2-3 in between the two flights otherwise you might not make it."

Plussat: "The crew"
Miinukset: "Seats! They were too small!"

Miinukset: "More chose in meals. I flew to and from within a week. All I had were chicken, chicken and chicken for snack too."

Plussat: "Plane was new, and seatback screen responsive and functional."
Miinukset: "Economy seats not very comfortable, very tightly packed together"

Plussat: "Intranet wifi meant I could watch entertainment on my iPad"
Miinukset: "Seats are very uncomfortable"

Plussat: "FA kept bumping into my seat waking me up"
Miinukset: "Return the 777 to 9 across"

Miinukset: "Flying back to US, passsengers get charged for their luggage. Which this is not informed to us, neither On our email nor when we were checking ( for free) in Us"

Miinukset: "Engine noise in the cabin is loud."

Plussat: "Staff"
Miinukset: "We were 2h late"

Plussat: "The entertainment screen was a small 4" screen. The movie selection was outdated. The screen in my seat did not work. Flight attendant said she would "call to have it reset" but it never worked. Fortunately, there was an adjacent empty seat that I moved to on my own initiative and without the flight attendant offering a seat change."

Miinukset: "I did not like that i was in the bulkhead and there was not sufficient overhead storage for us. The bin was only big enough for 1 backpack. 2 of the 3 of us in that row had to go 2 rows back to store our luggage. This is very inconvenient when deboarding because I have to wait for many others to pass before I get a chance to walk towards the back of the plane to get my luggage."

Plussat: "Crew was very nice and the plane was clean and comfortable"
Miinukset: "Worse food I ever had on a flight ( a small bowl of lentils and some bread) Movie selection was poor, although not a big deal"

Plussat: "Average"
Miinukset: "I leave my jacket in the hanger when I get off the airplane I realized that they didn’t gave it to me. I inmeadiatly tey to go back but I couldn’t I went to the counter and they said that there was noting on the plane !"

Plussat: "The flight had a delayed of 2 hours due a system issue, but the flight was comfortable, and the airplane was clean."
Miinukset: "I didn't like the check in, the personnel there were not so friendly and had discrepancies. We were a group of 6, and 2 of us were able to drop the bag in the check in. But the others were told that needed to wait 30 mins."

Miinukset: "Flight cancelled because of weather"

Plussat: "The quality of service from the staff and their courtesy. A great asset of the airline."
Miinukset: "My luggage was left behind - this despite my being lifetme platinum."

Plussat: "Great hospitality. Champagne as apero, cognac as digestif. Excellent on board entertainment. Comfy pillow and blanket."

Plussat: "Nothing."
Miinukset: "They loosed our reserved seats, our luggage, food was awful, ground staff was disrespectful."

Plussat: "In cabin crew was attentive and friendly. Food was good and came at good times. Middle bathroom on Airbus 380 was big and comfy."
Miinukset: "Boarding was not too well organized and I followed Security's direction who put me in wrong line and I wasn't able to board with my priority group. Sitting in exit row with no floor storage so this delay made it hard to find overhead storage above my seat. (Grrrr) Entertainment system didn't work which made the flight feel LOOONG. (They offered an in-flight credit, but I'd paid for premium exit row seat and had to choose between moving to working system in crowded middle seat or keep premium, exit seat. I decided to have them move me to a seat with a working entertainment system, which were available and they'd offered, but never happened.) When I got home, I discovered the gift I purchased with in-flight credit and my own money wasn't the one I'd requested from Duty Free catalog so now I have to figure out how to solve this problem. (COULDN'T GET IT RIGHT.) Premium exit row seat was narrow, due to in-seat tray table & entertainment system, but seatbelt mounts and thinly padded seat made it even more uncomfortable on a long flight."

Plussat: "I didn’t actually liked the entertainment"
Miinukset: "I just didn’t enjoy the entrainment."

Miinukset: "Its been a week. My trip has ended. I still do not have my bags. Terrible customer service."

Plussat: "The crew, the service, the food and beverages"
Miinukset: "The 3 hours delay"

Plussat: "Nothing particular"
Miinukset: "Nothing particular"

Miinukset: "Initially the flight from Lima was delayed for almost 1:30 and then we lost this connection then Airfrance rebooking to SAS they tell us to take all our luggage’s and check in again it’s was awful and really bad from then walk and spend time we suppose to be quite at home ... the worst was in SAS have ano system and for 1.5 kilos extras you might pay 33€ so after long day and wait, running everywhere with all my staff I see to eat a 11€ menu at the airport with not more explanation from Airfrance .. really bad and worst services.."

Plussat: "The crew was Nice onboard But in the AirPort No Good at all.."
Miinukset: "People in CDG AirPort Seen so Rude or stressfull, Well also a flight almost 3 hours with out entreteiment .. boring .."

Plussat: "flight crew was amazing."
Miinukset: "Boarding was poorly handled by airport staff"

Miinukset: "Baggage was broken and two items inside also broken. Was overcharged for baggage."

Plussat: "Very nice and comfortable place by Air Baltic. Nice and polite crew."
Miinukset: "Flight was delayed"

Plussat: "Small compliment from Air France was lovely and unexpected"

Plussat: "All fine"
Miinukset: "Flight delayed 2 hours"

Plussat: "Simple no frills airline"

Plussat: "Efficient boarding and disembarking."
Miinukset: "Shocked that I need to produce my own printed boarding cards (I don't travel with a printer), or I must produce it on a smartphone. Neither available - I showed my confirmation of check-in on my email and the agent printed my boarding cards. Your idea of asking 32 Euro for a boarding card is &^%(*"

Miinukset: "Short flight and unmemorable (that's a good thing)"

Miinukset: "would not check my bag to final destination"

Plussat: "Modern airplane"
Miinukset: "Long delay on first flight leg Staff provided little help with transfers, made us run through airport but then decided to close the next flight anyway without the transfer passengers Next flight offered was 9 hours later, only offer was a 10EUR meal voucher - ridiculous"

Plussat: "Short, convenient, direct, value for money."
Miinukset: "Not comfortable, small plane."

Plussat: "the flight started at time. the attendant were fine. but i consider this flight not as a cheap flight. therefore, it should be possible, so early in the morning to offer a coffee at least."
Miinukset: "the experience on board should be improved, particularly when the flight is not different from regular airlines in terms of cost"

Plussat: "most of the crew were polite and helpful"
Miinukset: "super small plane... had to climb a very narrow staircase into the plane... overhead bins couldn't accommodate much of anything... we weren't warned this in advance. one rude steward (Miks) July 21 Flt. BT444, 18:30-19:50... he just stood there watching me struggle up the outside staircase into the plane with my suitcase... scolded me for bringing suitcase on board, argued with me, etc. (I've traveled the world and this suitcase is always brought on board)... he was not service-oriented or helpful. thankfully, other staff did help... but he left a bad taste in my mouth for this airline."

Plussat: "staff were polite, helpful, and efficient"
Miinukset: "super small plane... had to climb a very narrow staircase into the plane... overhead bins couldn't accommodate much of anything... we weren't warned this in advance"

Miinukset: "The passage through Riga airport was terrifying. We arrived from St. Petersburg 6.35 and we left 7.20 to Paris (passengers in transit). We explained at the checkpoint that we had a few minutes, but they controlled us several times until we had to throw several liquid items. In St. Petersburg they had already controlled us, without problems. In short: a sad experience in Riga, which does not speak well of this country: Latvia."

Plussat: "Good service, good connection in Riga! Perfectly on time!"

Plussat: "Quick boarding, pleasant crew"
Miinukset: "Small propeller plane with very limited room, no in-flight service,"

Plussat: "They waited for transit passengers Were helpful"

Plussat: "New planes"
Miinukset: "I wasn’t asked to prepay luggage & it cost me double. That makes me very annoyed."

Plussat: "Nice crew"
Miinukset: "Please give out water for free"

Plussat: "If water was free it would be better. Other than that everything was fine"
Miinukset: "."

Plussat: "Did not have food, so not able to rate that. Comfortable for sure! Plane ain't that big and one side had only 2 seats next to each other."

Miinukset: "See above."

Miinukset: "We had to pay for 3 pieces of luggage, including my hand luggage. It came to about $150 dollars. When i booked the flight, it did not indicate anything about this extra change so be ware of this. The flight itself was quite inexpensive."

Plussat: "We arrived safely. Bilingual staff."
Miinukset: "The seats are worn and creek with every movement. There is very limited leg room even for someone who is short. When the person in front of you leans back it is impossible to reach your hand baggage or do anything but lay back in your seat. The landing was safe but not at all comfortable."

Miinukset: "Expensive tickets but no complimentary beverages and snacks for a 2 hour flight, overpriced snacks in the flight cafe. 3H delay!!!! with no understandable explanation in English and no explanation in Latvian from the captain - airBaltic is a Latvian airline! Other airlines use two languages - national and English"

Miinukset: "My flight was delayed, and I missed my connecting flight. Next flight was 8 hours later. They did put me on this flight but didn't give any assistance to help me with another connecting flight because it was a different company. Voucher for a cup of coffee didn't cover all the troubles I had to go through."

Miinukset: "Who charges for coffee, jeez"

Plussat: "They did provide a 6 euro food voucher once it was clear the flight was going to be over 2 hours late. The flight and land crew did their best to keep everyone calm under bad circumstances."
Miinukset: "Flight was just under 3 hours late (long enough to kill most of the day, but just under what is needed to pay compensation). First they said it was problems in Amsterdam, then problems with the plane, then traffic in Amsterdam. It was hard to tell what was true and what was avoiding penalties (it is possible that equipment issues caused them to lose their spot, and get caught in traffic delays). I hate that they charge 2.5 euros for water on the flight. Their carryon rules only allow us to take the smallest of bags (smaller than other airlines) but when I got on the plane, lots of people had medium sized carryons."

Plussat: "I was surprised by the professionalism of air Baltic employees. They dressed well."

Miinukset: "For people who have Airbaltic as a connecting flight this might be very inconvenient. We paid 40 Eur/person each way for our luggage . That brings the price that you pay so much higher than you expect at first. Also if you don't print boarding pass ahead of time which we didn't (plus still needed to drop off checked luggage and check our passports) they want to charge you 30 Eur a person to print that drinking piece of paper. If you don't want to pay that get out of the line with all of you luggage, go to kiosk and print it, then come back to the line. But that's companies rules , employees just have to follow it. Another problem was their attitude. The guy who got our luggage was so weird. Showing off and talking to us like a boss. After giving us boarding passes he said we can go to the screen and look up the gate ourselves. I never write long reviews but man! they got me mad that day. Never say never - but I don't want to fly with this airline again"

Plussat: "Boarding was efficient."
Miinukset: "No free food or drink of any kind. That would have been okay since prices were reasonable. However, they completely skipped my row on my side of the plane, and I had to use the call button to get service."

Plussat: "Moved up to First class section."
Miinukset: "No refreshments"

Plussat: "New Planes, crew"
Miinukset: "Entertainment cost !!!"

Miinukset: "I tried to check in on my phone and the app did not allow me. The only way was buying lunch in order to move on with the check in process. I decided to get to the counter and the person charged me US$ 35 euros only for checking me in (even though their app had problems to check in). They charged me in total US$ 100 for checking in and checking my luggage. The service was terrible, especially from the person at the counter. In addition to all that, my luggage did not arrive to the final destination and was lost for an entire week. Every time I called the airline, they were charging me per minute even though they were the ones who lost my suitcase."

Plussat: "On time"
Miinukset: "Mediocre crew Pricing policy makes you feel like a fool. Ex : if you book not directly from their website, you won't receive a email asking to check online and will end up paying a 30e fee at the counter."

Plussat: "Efficient"
Miinukset: "A free cup of tea or coffee would have been nice on a flight almost 2 hours long"

Miinukset: "After barely making too tight a connection, all food and beverage needed Euros or European credit card. My Visa wouldn't work. Finally after I broke down (blood sugar way too high) the stewardess gave me a glass of water. Never will I use the money grubbing airline again"

Plussat: "Smooth flight"

Plussat: "Clean and modern airport in Riga Baggage well handled on connection"

Miinukset: "Boarding tool a lot of time. We departed late"

Miinukset: "Uncomfortable, cramped."

Plussat: "I liked absolutely nothing!"
Miinukset: "I didn't like anything about AirBaltic and will never fly with them again!!! If you can avoid them, do yourself the favor and do so. They forced me to check in my bag at the gate claiming that my luggage was too large to be a carry-on, even though I have traveled the world with the same carry-on and the person at the check in counter did not mention anything about the size of my carry-on when I checked in for this flight. This seemed like a stupid pathetic scheme to get more money from their customers. The in flight experience proceeded to be even more pathetic: they don't even serve you water, you have to purchase even such "luxury". What kind of airline doesn't even offer free water to their customers??? It is simply called a human courtesy! This was by far the most pathetic airline business I have ever come across."

Miinukset: "Just a bad flught"

Plussat: "We had several problems catching our connecting flight in Moscow and would have been grounded if the exceptional ticketing agents hadn't worked so hard to make sure we could make our flight. Definitely a positive experience with airBaltic."

Miinukset: "Everything cost extra. I never heard from a flight attendant."

Plussat: "Exciting to fly propeller style :)"

Plussat: "Timely staff"
Miinukset: "It was all good"

Plussat: "flight was nice....on-time....clean....friendly."
Miinukset: "I did not know that I needed to check in online and print/download boarding passes.. Maybe add that to the check-in email you sent. Ended up paying at the gate for check-in."

Plussat: "Nice"
Miinukset: "Long in general because of change in Ryga."

Plussat: "The Dreamliner used was in good condition"
Miinukset: "Staff need to be trained on how to talk to passengers. Half the staff would frown at the smallest of requests. In short I wouldn't have taken the flight if I knew the quality of service that was on my eay"

Plussat: "Tablet in front of me full of movies and shows made it great for a long flight"
Miinukset: "Little tight but I was in economy"

Plussat: "Free wifi, greats snacks and amazing service!"

Plussat: "- in time flight"

Miinukset: "That it was an hour late. There were no boarding announcements."

Plussat: "We didn't realize that when you book a trans-continental/trans-Atlantic flight under the "Lowfare" pricing that it comes with ZERO amenities. We're talking no food, no water, no blankets, broken armrest and a crew that is helpless to accommodate. The idea is to save money and customize paying for your amenities, but it just results in cranky passengers."
Miinukset: "Lowfare = No fair. At the time of booking, we were not warned that it did not include amy meals or amenities. We would have paid more from the start if that was clearly indicated."

Plussat: "The entertainment was very good. Perfect functioning"
Miinukset: "We were not given food and what was given out was absolutely terrible"

Miinukset: "Flight delayed by 2 hrs and as a result I missed my connection to Gothenburg. When talking to a rep at the airport desk I was ridiculed and made fun of openly on several occasions for being dissatisfied with the delay and the missed connection. The rep was extremely rude and unhelpful. His name is Jari Loreman(?) I don't know his last name since he refused to give it to me. His "superior" Jenny Fredriksson acted professional but again was extremely unhelpful. i am very unhappy with Norwegian and how poorly I was treated as a customer. It is unlikely that I will fly Norwegian ever again."

Miinukset: "I think your website is very confusing. I tried to figure out if i had paid for a meal and i couldn't figure that out. When i got on the plane I asked the flight attendant and she said i had and that a lot of people had the same question. I explained that the website and the email confirmation just don't tell you anything."

Plussat: "Cool aircraft. The dimming windows were cool. Reservations, check-in and boarding all pretty smooth."
Miinukset: "Paying for food and limited services both in frequency and selection doesn't work well with long haul flights. The quakity wasnt good either. Paying for headphones was s wierd too. Won't travel Norwegian for long haul again."

Plussat: "Happy crew, efficient. Friendly. Everything on time or early 5*. Appreciated no fuss of hand luggage size and weight (as on others) Keep up the good work!"
Miinukset: "All perfect, none"

Plussat: "Seat was surprisingly comfortable, and entertainment system was better than I expected!"
Miinukset: "Bathroom was not super tidy, and bathroom door had issue with closing and locking properly."

Plussat: "The main issue was the delay in boarding."
Miinukset: "Also, we had to check a bag even though there was enough overhead space."

Plussat: "Everything was easy and comfy"
Miinukset: "Nothing"

Plussat: "Our steward"
Miinukset: "There was a dog barking the entire flight. We upgraded to premium but did not get a premium meal"

Plussat: "Nice airplane"
Miinukset: "Crew talking laughing loudly for a long time in galley and making excessive banging noice"

Plussat: "Nothing"
Miinukset: "Everything"

Plussat: "Just an overall bad experience. Will not fly with them anymore"

Miinukset: "Free drinks"

Plussat: "Good selection of latest movies available for free."
Miinukset: "No Wi-Fi on board. No drinks were offered during the flight, only water at the end."

Plussat: "Fantastic crew and nice premium class amenities."

Miinukset: "Carry on luggage had to be put below AGAIN as there wasn’t room in overhead lockers. Then had to wait 25mins for luggage at carousel."

Miinukset: "Late"

Plussat: "Small airport, easy to get into, drop off SIXT rental car, and clear entry. Flight from Split to Stockholm on Boeing 737 was pleasant, and all one class."
Miinukset: "Could not check in for the the 2nd leg, Stockholm to Ft. Lauderdale. Split airport is terribly over crowded and uncomfortable without adequate space to sit, bathrooms to service the amount of people, AC to handle the heat load with the number of people, etc. That being said, the check in, security, and gate people are professional and very pleasant."

Miinukset: "We bought the ticket with 1.5hrs connection in Stockholm and the experience was very bad. First bad surprise was on the ticket price. The ticket price on the beginning was good, but after adding only one check-in bag (normal for international flights) and selecting seats and meal the price went up by another $140. Then on the day of the flight we got a message that our first flight was delayed by more then 2 hrs. We called to Norwegian and asked for solution, but were told that the next flight available is 1 WEEK LATER! and we can or stay in Stockholm for a week on our own or to get refund for the ticket. Finally we found alternative flight for the same price and cancelled the ticket."

Plussat: "The flight was on time"

Plussat: "Comfortable seats. Friendly crew"
Miinukset: "Skagan wrap was slimy and terrible"

Miinukset: "Kind of a bumpy landing and the flight was delayed. Baggage check in terminals were down as well, which caused quite a bit of delay"

Plussat: "On time"

Plussat: "Friendlyness of the cabin crew on the flight. Cleanliness and comfort of the overall flight."
Miinukset: "Check in was worse than waiting on the line to get into The Bronx Zoo on a sweltering summer afternoon! The kiosks didn’t seem to work. And the attendant that was walking around didn’t have anything helpful to say. Coupled by her nasty attitude and shortness to answer any question, made the 40 minute walk through all the stantions more annoying!"

Miinukset: "It was very late and we missed out our opera tickets."

Plussat: "Absolutely nothing"
Miinukset: "The worst flight I ever had"

Miinukset: "Flight was four hours late, we missed the connection to from arlanda to Bangkok. Flight is twenty hours away and since my wife has a Thai passport we are stranded inside of the terminal for the entire time. Airline didn't help with this issue. Also, $260 for two underweight checked bags is ridiculous. No help finding gates at confusing arlanda."

Miinukset: "I wish I had known in advance that there was an option to buy hot food."

Plussat: "Low price, new smart aircraft, comfortable journey in Premium, excellent service from the crew."
Miinukset: "In-flight entertainment very limited. Not many movies, strange tv program content, no music at all. The flight was late leaving Oakland and the pilot didn't make up any time, so I nearly missed my connection in Stockholm. Aalanda airport was part of that problem as transfer security had a single line with one really slow person manning it! That all added up to a long line of very anxious travelers!"

Plussat: "everything"
Miinukset: "nothing"

Miinukset: "I was running late for my flight home to Dublin I had 40 minutes until the flight was due to take off. The guy on check in was extremely rude and sent me off in an awful panic to my gate. It was an emotional parting with my partner as I won't see him again for a few months and this very rude employee didn't help at all This was my second flight with Norwegian in the space of a few weeks and I could very well be a regular flyer as my partner is in Sweden for the foreseeable future. This guy gave an awful representation of your airline. People get delayed these things happen he wasnt one bit nice about it and I was very unhappy how I was treated"

Miinukset: "On Monday September 11th I flew from Stockholm Arlanda to JFK on Norwegian flight DY7005. I was seated in 3J in the premium cabin. The couple in front of me began drinking excessively as soon as the aircraft reached cruising altitude. They were served by a flight attendant (who I then found out was the crew supervisor) called Vinnie, who served them doubles of vodka, cognac and bailey's, smiling and laughing with the passengers and giving them high fives. About 4 hours into the flight, the passenger in seat 2J turned around in his seat and began to harrass me. He claimed that we had friends in common and worked in the same industry and that we should work together. I remained polite and indicated that now was probably not the best time but that we should discuss it at a later date. Please note that I had never seen this man before in my life. I was working on my computer and put my headphones back on. He then began to shout and swear at me, saying that I disrespected him, I assume by not engaging him in conversation. He threatened me and at one point tried to swing at me from his seat. His partner then tried to calm him down. A flight attendant that was passing at the time (middle aged black woman) said something to the effect of "I don't know if YOU GUYS are from New York but you all need to calm down", somehow assuming that I was in collusion with this other passenger. I said to the lady "miss I don't know this man" but she ignored me and kept on walking. After this initial incident and seeing that the in flight staff were not interested in addressing this man's behavior, I put on my headphones and sunglasses and pretended to sleep. I could hear him issuing threats and swearing loudly. This went on for about 30 to 45 minutes (I was listening to a podcast and could hear him over the commentary) and then he again turned around in his seat and tried to touch me. At this point I panicked and grabbed my items and headed for the galley. I noticed that the lady in the seat next to me had vacated her seat and was having a concerned conversation with one of the flight attendants. I asked for the purser and a younger black fight attendant told me that "he was resting". I told her to get him and she turned to her counterpart and said "he's pissed off" as if I was over reacting to some sort of minor situation. The purser (Vinnie, who had been serving up doubles and high fives) arrived and told me that it was unlimited drinks in the premium cabin and there was nothing that he could do about that, and that they had cut him off after he started antagonizing me. I asked why it was that he would knowingly supply a passenger with over ten drinks, jeopardizing the wellbeing of other passengers, and he again responded that it was unlimited drinks in the premium cabin. The younger female flight attendant then told me that the cops would be waiting for the passenger on arrival - when in fact, the port police department was never notified, nor was the Norwegian"

Plussat: "Clean planes, free wifi,"
Miinukset: "Departure delayed nearly an hour, for a flight that is only one hour long. No compensation for delay (such as a free snack). Disorganized boarding - might be better to organize by seat-row numbers"

Miinukset: "Rude staff"

Plussat: "Everything"
Miinukset: "Nothing"

Plussat: "Free Wifi"
Miinukset: "Full plane"

Plussat: "Did not keep us informed of the delay and I was not offered anything to drink."

Miinukset: "Norwegians flight was delayed by more than four hours which caused the connecting flight to be missed. When I called for assistance in rebooking the connecting flight they told me all other flights were full and I would either have to find another airline and book connecting flight on my own or wait 4 days until they had an available connecting flight. Since my tours and accommodations were already booked I had to cancel my Norwegian flight and rebook a new last minute flight at much greater cost. Norwegian gave no reason for the delay and insufficient service on getting me to my final destination,"

Plussat: "Modern plane, in flight entertainment and free wifi BIG pluses"
Miinukset: "Slow check in despite using online checkin! Took me over an hour!!? Leg room is seriously limited and I had an aisle seat! Staff not very chirpy / friendly no smiles or chat"

Miinukset: "I don't know where to begin. They didn't give us our boarding pass, we missed our flight, they made us purchase a completely different route for an outrages price, or new flight was delayed for 3 hours, they made us miss all of our connecting flights, they didn't have new boarding passes ready when we arrived late, they made us go through customs and re-check-in just to get on a connecting flight, they charged our card without or consent, and they charged us an international fee even we made all our purchases online. Stay clear!!!"

Plussat: "Spaces are good"
Miinukset: "No free snacks served on the flight from ltaly to Stockholm Not even give the water"

Plussat: "Excellent value, efficiency and quality for a reasonable price."

Plussat: "Staff was young and nice. The plane was smaller than most international flights so it was not an uncomfortable flight. There were almost no line for the bathroom."
Miinukset: "My fiancé and I paid for meals and things were highly unorganized during the flight. The flight attendants were going through aisles asking everyone if they ordered a meal, and serving them after by checking a paper list. So we got our first meal and weren't even offered our second meal. I thought that the second meal might had been an option while on the plane. We landed hungry and bought food during our layover, which is when I found out through my sister that the second meal was included in our meal plan (she was sitting in another row). Also, our flight was delayed and we weren't receiving any notifications, updates or explanation why. It was not until 5 minutes prior to boarding that the agents told everybody that we will be able to board soon."

Miinukset: "My 2 year old having to sleep on the seats in the JFK airport. While we wait to see if anyone will help us. Paid for a ticket to Madris Spain, had to connect from PHX, they were having issues so i called in to NWA asking what my options were hours before the flight. The rep told me to call back the next day. I called back once stranded at JFK and the next representative says, because i didnt call prior to 30 minutes before my check in time she statez the pre ious representative notated she advised me. I assure you if she did I would have simply rescheduled for the next flight. The rep goes on to tell me, no, they will not put us on stand by and (her monotone and bluntness and lack of empathy for me flooding money and being stranded was appalling. I am on limited funds with a baby, they dont care that i will be out of thousands of non refundable charges. They don't care that my return flight home is booked from Spain. Not JFK. We are completely screwed here."