They are not really welcoming, the landing was a little bit rough.
They need to offer free messaging like many others do..
The flight was three hours delayed and instead of having us wait to board we waited two hours in the plane before take off. For the future if they know connection flights are delayed they should have us wait outside
Plussat: "With all that is going on the flight was as good as it could be. Crew were professional. Short flight."
Plussat: "Transportation of my pet with no issues"
Plussat: "Not much"
Miinukset: "Not being delayed 3 hours"
Plussat: "Flight was generally smooth. Bags arrived in good time and undamaged."
Miinukset: "Announcements were too loud and far too frequent."
Miinukset: "More comfortable seating. Fortunately this flight was also late in departing so I was able to make the connection!"
Plussat: "All employees were awesome."
Miinukset: "I have no complaints."
Plussat: "Our attendant was simply the best I have ever had the pleasure of flying with."
Miinukset: "Everything was perfect."
Plussat: "The crew was friendly and the plane was comfortable and clean."
Plussat: "The was plenty of leg room."
Miinukset: "One flight attendant was pretty unfriendly."
Miinukset: "Normal los azafato tienen que estar más pendiente ala tripulación que anda con nenes chiquitos los papas se se duermen y los salvajitos se creen que están en un campamento de verano.y quieren romper el avión más pendiente a eso"
Plussat: "Great crew - good attitudes."
Miinukset: "Delayed for an hour due to a log book issue."
Plussat: "Food and entertainment were great"
Miinukset: "wish there was more legroom"
Miinukset: "Flight was delayed by 2 hours, Captain came on PA after boarding that it was technical. Gate agent were not good at giving updates prior to boarding"
Plussat: "The snacks."
Miinukset: "This was the worst flight I've ever been on. Delayed 7 hours. Made it to deicing pad only to be told we needed to turn back to the gate due to technical issues. Kept being told 15 more minutes until departure."
Miinukset: "Overheads slammed full."
Plussat: "It was the most uncomfortable flight I can remember"
Plussat: "service perfect"
Miinukset: "Plane was late arriving from California because of mechanical problems. Then we sat on JFK runway waiting to take off. Pilot said we'd be taking off in about 9 minutes. A half hour later we took off. In the middle of the flight a loud horn went off in the cabin. It lasted for about 20 seconds. It was really quite alarming given the earlier mechanical problems. No explanation ever given."
Plussat: "overall flight"
Plussat: "Smooth flight"
Plussat: "Unlike previous AA flights, the process was smooth everywhere it mattered. Attendants and crew were friendly, service was prompt, flight was smooth."
Miinukset: "Everything was great."
Plussat: "The crew was great and made light of a relatively tense situation. This was a connecting flight for many passengers which was delayed so many of us were missing our connections. The crew still did a great job keeping everyone comfortable and boarding us quickly."
Miinukset: "Unfortunately our plane was grounded in Chicago before our leg of the trip even began. By the time it arrived in YYZ many of us would already be missing connections. Due to a smaller plane we have to stow most of our carry on below which caused a bit of chaos while disembarking trying to retrieve bags and hustle to the next flights. Since I knew before leaving YYZ we were quite delayed my husband drove to ORD to pick me up instead of waiting 24hr for the next flight to St. Louis. It added 8 hours of driving for him to an already long day but we made the best of it."
Miinukset: "The aircraft was tiny and we were delayed"
Plussat: "Staff are friendly and helpful"
Plussat: "Fast reliable two thumbs up!!!"
Miinukset: "2 hour delay"
Plussat: "The plane is updated and very comfortable."
Miinukset: "The change in policy of the 1 bag under seat, caught me by surprise."
Plussat: "The movie selection was great, the movie player barely worked."
Miinukset: "The movie player/touch screen barely worked. The food is terrible."
Plussat: "Everything from pre boarding to getting my bags was great. Literally not a single thing was wring"
Miinukset: "Nothing at all. I honestly have not a single negative comment"
Miinukset: "Delayed. We were unable to change the flight to sit together. Staff not very helpful"
Plussat: "Nice aircraft,"
Miinukset: "let down by unattentive staff and felt more like a budget airline with the fact that you have to pay for meals"
Miinukset: "If media is not working, at least offer complimentary wifi. You'd expect that type of service at a restaurant or...literally anywhere you put your money."
Miinukset: "Had to wait for pilot coming from Mexico flight for 20 mins after everyone boarded"
Miinukset: "Delayed 3 hrs and then sat on runway upon arrival at ohare. I was forced to check my rollerboard even though I've fit it perfectly in the overhead compartment just yesterday on my previous flight (also American airline)."
Miinukset: "Cannot believe how American a treated it's passengers. 3 hour delay to JFK. No apologies. Missed connection to Paris. Not any customer service agents to be found in JFK at 11:30 pm. No explanation on what next. No hotel.. Nada. I'll never travel with American again."
Miinukset: "Super old planes, couldn't control a/c or had a tv."
Plussat: "Very quick connection"
Plussat: "The sweet flight attendant on our flight was the only good thing about our experience."
Miinukset: "Flight of stairs to the shuttle and no working elevator"
Miinukset: "There was no Entertainment. No Screens. Nothing. Except one small tv on the alley. I can so no entertainment for so ever"
Plussat: "That I arrived safely"
Miinukset: "I did not like the departure delay from 6:05 to about 9:50. Why did have to wait so long for a pilot to come, and then further wait for a flight attendant to arrive"
Plussat: "Crew was nice, plane had power and good entertainment."
Miinukset: "Boarding was a mess - I couldn't distinguish the line and elbow my way to the front before the gate agent called the two boarding groups behind me."
Miinukset: "Apparently Finnair leases a Hilly plane and crew for this flight right now, so it wasn't quite the same."
Miinukset: "No clear info was available when flight was delayed 3 hours"
Miinukset: "The touchscreen on the plane was awful, 10 touches to make it work at least."
We had a 4 hour delay in leaving and I appreciated the text messages and good communication during that stressful time.
Flight was delayed for more then hour
Iberia Express Airlines flight Malaga to London to Gatwick was 4/5 overall great price for an efficient short flight. Plane arrived late in Malaga but the crew and ground staff made up time and we arrived Gatwick on time. Cabin crew all very polite and attentive.
Miinukset: "Sorry the attitude to help people after a cancelled flight is sucks,"
Plussat: "Nothing British airways was fine"
Miinukset: "Your website messed up and booked my flight for the wrong month. I booked sept 20 2019 and your site errored out. Eventually it booked the flight but apparently it was for oct 20, 2019 and I couldn’t get a refund because it was through kayak not British airways. I’m never using kayak ever again"
Plussat: "Yes.. crew was awesome.. Wish they did not charge us for drinks the second time around"
Miinukset: "Free drinks throughout the entire flight"
Miinukset: "More legroom."
Miinukset: "Unnecessary delay"
Plussat: "Service manager Alan and crew were lovely, very friendly and felt genuinely happy to help us. I have never been given so much free stuff on a plane before! The snacks and beverage offerings just kept coming. I enjoyed my warm meal. Entertainment offerings were good, and as we were on a newer plane the technology was better than other flights I’ve been on."
Miinukset: "Seats could have been a bit more comfortable and roomy, but they were decent and I didn’t have too much trouble sleeping."
Miinukset: "Crew were all over the place (at Club Europe Cabin) and very unorganised. We went to galley few times to ask them to bring us drinks even thou they have taken our orders. They need more training to be at Club Europe Cabin. The seats should be more comfortable and should give people more leg rooms."
Plussat: "Excellence view of London performered by the pilot. Very please with that."
Miinukset: "All good except for the seat, let my neck with a bit of pain."
Plussat: "We loved the safety video. The seats were comfortable"
Miinukset: "No complimentary sodas or water."
Plussat: "On time and comfortable flight."
Miinukset: "No free snacks."
Plussat: "The staff/crew were lovely!"
Miinukset: "Older plane, so no captioned movies."
Plussat: "I like being serviced dinner on the flight. I like the personal iPad to watch movie."
Miinukset: "The seating was a little tight."
Miinukset: "Just believe overall they could do better"
Miinukset: "Late departure caused down stream issues."
Plussat: "Crew was friendly"
Miinukset: "We had a 30 minute delay for technical reasons leaving JFK and then spent 60 minutes taxiing/waiting to takeoff. During the flight the pilot made up about 15minutes but then a Heathrow circled for 20 minutes this caused us to miss our connecting fight what are it worse is that BAnever todos we had issued our flight even though they knew but the time we landed that we could no take it through security in time . It wa very confusing trying to figure out that we had to reschedule and where and how to do it."
Plussat: "The crew is friendly. Relative to some other flights I've had, the Economy section is not terrible."
Miinukset: "If you are fairly tall, don't expect to be able to catch some sleep. The earphone socket is located right next to your leg, so expect to break your cable."
Miinukset: "Not even provide customer a cup of free water,this is the first time I ever have had experienced with in my life"
Miinukset: "The flight to Heathrow was delayed by 2.30 hours while other flights to London was on time"
Plussat: "Crew were good, the food was mediocre when they served lunch - but then there was nothing more to eat until nearly the end of a 9 hour flight, by which time it was past 10.30pm back in London. At that point, all that was offered was half a sandwich and a biscuit."
Miinukset: "In-flight entertainment didn't work at first, and then when it started, kept on threatening to shut itself down every time I moved. The selection was ok but nothing compared to other airlines. The screen was tiny and low resolution. The seats were old - the same ones as when BA introduced their premium economy back in 2000. The aircraft was desperately in need of a refresh."
Plussat: "Good pilots. Safe flight."
Miinukset: "No free beverages between Milan and London! This is the very first time I have not given free water!"
Plussat: "Flight was on time"
Miinukset: "BA has got rid of in flight services - so what am I paying so much for? - and made me exit and re-enter through security despite the fact that I’d checked in for a connecting flight. Overall not a positive experience and don’t think I’ll be rushing to fly with them again."
Plussat: "Uneventful, other than having missed the original connecting flight on account of delays."
Miinukset: "There was no food or entertainment, so I can't rate them."
Plussat: "Not much - the entertainment choices were good and the flight was safe and smooth. Plus my bag turned up from Helsinki, Heathrow, Singapore, sydney"
Miinukset: "The biz class seats on BA are just horrible. The biz class service - BA aren’t even trying to match other airlines. A stingy snenities kit and a blanket doesn’t come close to qantas or emerites. The food is an embarrassment - microwave dinners over heated is a a generous description. Crew do as little as possible (they don’t want to be they’ve either)"
Plussat: "The staff was friendly and professional, boarding was orderly which was a welcome relief in this day and age. The only saving grace for this flight was the entire crew."
Miinukset: "Everything except the crew. The airplane interior was ancient and would be better served with Allegiant aircraft and not something that should be on a so called premium route by a once premium company. I would honestly recommend anyone fly Thomas Cook or TUI or even Norwegian before flying British Airways 777s as they are ancient wrecks with no value proposition. I would recommend going by boat before flying British Airways 772. The only time I would recommend flying any of the 772s from British Airways was if walking was your only other choice and even then a nice pair of trainers would probably be more comfortable."
Plussat: "On time performance"
Miinukset: "Boarding was somewhat haphazard with some confusion over who was being called at what time"
Plussat: "We arrive twenty minutes early."
Miinukset: "We lost a half hour because of defective equipment and had to exist the back of the plane on to the runway."
Plussat: "flight on time"
Miinukset: "hard to check in to BA in Helsinki. signage could be better as this was a code share."
Plussat: "The pilot was great and got us to our destination and the bags came out quickly."
Miinukset: "There are no outlets for charging on this outdated flight and the seatbelt were dirty with crusty food. The TV was surprisingly tiny...like the smallest I've ever seen. The check in was also awful. The person that checked us in had no mercy. He made me shift around my bag for .8 kg"
Miinukset: "The woman who worked the British Airways desk in Helsinki and checked our bags is not suited for a customer service position. The screens on the British Airways long haul planes are tiny and difficult to operate. A 2,5 h flight where you can't even get water complimentary is appalling. Honestly all of your competitors offer a snack and beverages complimentary even if the flight is only 45 min. The boarding for London to Dallas flight was very confusing and could have been made easier with grouping the boarding instead of tons of people piling up to rush in at once."
Plussat: "Great flight, nice and short. Great crew, very helpful"
Miinukset: "No entertainment on the flight and the seats were much smaller that I expected."
Miinukset: "Having to pay for a cup of tea!"
Miinukset: "boarding with bus instead of sleeve"
Plussat: "Eveything very comfortable flight. So much better than American airlines!"
Miinukset: "Tray table a little small and instructuins needed for all places to plug in."
Plussat: "I appreciated to entertainment choices. Also the crew came through with water and fruit juice frequently, very nice"
Plussat: "The cabin crew were excellent."
Miinukset: "Almost everything else! The entertainment system had screens that were the size of postage stamps - and bragged that there were 375 selections. Compare with Emirates, a screen 10x the size, much higher quality, and over 3500 selections. The seats had little padding - a mediocre experience from an airline that should be able to do better."
Plussat: "Crew were nice and friendly. Flight left a little late but made up the time even after the big IT disaster of the day before."
Miinukset: "Small seats with too much recline of person in front. An odd and chaotic method for boarding."
Miinukset: "The service was terrible and staff was unpleasant"
Plussat: "Everything was good! Something to be said when here are no issues!"
Miinukset: "No issues."
Plussat: "Everything was ok."
Miinukset: "Why do I have to pay for food in an international flight? Ridiculous."
Plussat: "Professional service. On time departure, early arrival."
Plussat: "very friendly and helpful staff. by chance small upgrade to comfortable seats next to the emergency exit."
Miinukset: "no food, no entertainment system, no facility to charge cell phones."
Miinukset: "Food is not good. They are charging for specialized meal. I haven't seen any international flights that charge for meal."
Miinukset: "Old plane, only one meal, poor entertainment system and rude crew"
My original flight was delayed and the AC ground staff in Sudbury put me on the earlier flight to Toronto. I appreciated this support. Thank you!
We flew from Calgary to Toronto with the group of 6 and 1 baby. When we checked in at kiosk with staff, I already told them my cousin not flying with us anymore so our group just 5 and baby. However when I was on board, an check in staff came to me and said that they get mad on me because my cousin not fly why not let them know and the fly delay because of me. Omg that's not my fault. I already let you guys know about that. You guys should checked your system again. Why you guys can get mad on your customers. Otherwise, my family group had baby, but I also got line like everybody. However other passengers and website said baby family could early on board, my group lined at counter for boarding. But your staffs got mad on my group and said we should lined on board, so what should we do??? Nobody show how we do the right. And they told us make stuck for checking time. I felt so disappointed, mad and angry. What did your airline support for traveling family group with baby??? Why did your staffs having bad attitude to your customers? My family and I always fly with your airline all the time but this time was so bad and I was angry a lots.
Other passengers continue to be the hardest part of flying now.
Plussat: "First time traveling with my dog and it went well."
Miinukset: "The flight itself was great but it was very late in starting due to technical problems with the aircraft."
Miinukset: "They should provide headphones to use the entertainment system."
Miinukset: "Uncomfortable and small space for the travelers"
Miinukset: "We had a 5:35 am flight and the plane was 1/2 hour late to gate. By the time it got there, we spent over 1 hour sitting at gate loaded up waiting for weather to clear. It was fine when it was supposed to be there. Therefore, this was not initially a weather issue. Our connecting flight is 12 hours after Our schedules flight. I have a 1 year old toddler. Customer service rep less than sympathetic personality."
Miinukset: "Seats on Air Canada Rouge are awful."
Miinukset: "Very crowded in the seat...."
Plussat: "Friendly crew. Coach seats have okay room compared to some other carriers."
Miinukset: "At least from my experience, Air Canada is late half the time. This last leg was 6 hours late. No check-in availability notification on the second leg, and I got the flight delay notification after I landed (6 hours later)! Pretty useless. Everything is nickle and dimed with no included food except for the tiny snack thing on a 6 hour flight. It's pretty difficult to get their app to work for entertainment."
Plussat: "I appreciate the upgrade to the first class."
Miinukset: "Taking a bus for boarding"
Miinukset: "Plane was cramp, no inflight refreshments offered other than beverage. No entertainment available on flight."
Miinukset: "After my checking-in, I was told I was not allowed boarding without an eTA, which was never informed me before. And I could not get an eTA at that time. Terrible! I am seeking for a compensation from Air Canada. If only you could help."
Plussat: "We got to Toronto"
Miinukset: "Those seats are tight. Also, the crew at the Toronto airport seemed to get mixed up a bit showing us where the transfer queue was."
Miinukset: "My experience with red-eye flights is that the lights go off, the crew disappears and everyone tries desperately to get some sleep. Not so with these guys - lights on and crew regularly pushing the drinks cart down the aisle. And a lack of free snacks as well (not even pretzels??)."
Plussat: "I really liked how the crew on our leg to Heathrow made sure we were comfortable and asked often if we wanted more drinks (water, etc). We had a delay in landing due to weather but we were able to make our connection because they called ahead to customs and we were able to go to the front of the line. That's service!"
Miinukset: "Bathrooms got kinda dirty about halfway through the long flight from Toronto to Heathrow."
Miinukset: "Ei mahdollista edes ostaa internettiä 6h mannertensisäisellä lennolla"
Plussat: "It is hard to like a trip when t h email outbound flight is delayed by 3 hours. Why didn't SC text us to let us know before we left for the airport. I had to find out from flight aware. It still is an insult that we have to pay for even the 1st bag placed in the hold. Also resented having to pay for soft drinks. Almost all the passengers refused the 2nd attempt by crew to offer paid soft drinks."
Plussat: "Entertainment was good"
Miinukset: "If you're about to serve continental breakfast it doesn't mean that one little sweet pastry is doing that. Not good!"
Plussat: "Entertainment application was good"
Miinukset: "No meals at all"
Plussat: "Good flight everything was pleasant but..."
Miinukset: "My bag did not arrive for close to 2 hours after we landed. About 15 bags were released on the carousel at an appropriate time and over an hour later the rest of the plane's bags arrived. The staff were not overly concerned. They announced a number of times that the bags were coming, it was almost comical. I have dealt with this before at Pearson I don't understand why it takes large amounts of time to unload bags from the plane? Or why a few bags arrived and the others took 2 hours? I am not sure if Air Canada has any control over this or if it is Pearson's responsibility but I would appreciate if you could forward this complaint to the appropriate folks. Thanks."
Plussat: "The flight was pretty empty so one of the flight attendants let me and my three other friends each have our own personal row in the back of the plane. This made it very comfortable and enjoyable."
Miinukset: "Not having any free food options was a bummer, as we had to run to catch this flight and had no time to stop for food in the airport before."
Plussat: "Crew was great and offered a second drink service, which seems rare these days. Food was very tasty, even if I had to buy it myself."
Miinukset: "We started boarding too early and the service crew had not yet completed their tasks. Thus, we were standing in the jetway, not moving, for about ten minutes."
Plussat: "Staff very pleasant."
Miinukset: "Entertainment options very poor considering it is a 5 hr flight. Hadn't realized that they actually made planes without a seat back screen these days! Too many people allowed to bring too much hand luggage on board. Significantly delayed the process of getting people seated. Also, anxiety levels of passengers increases when they start to realize they will have nowhere to put their luggage. Not the perfect start to any flight."
Miinukset: "I haven't been on an Air Canada flight that haven't been delayed at least 4 hours."
Plussat: "Food included, beverage and entertainment selection."
Plussat: "Aircraft had TV screens for each passengers offering a variety of free entertainment for all passengers. (Nice)."
Miinukset: "i am a 6'4* person and flying on any "express" aircraft is a mild form of torture. I know this is not exclusive to Air Canada but come on North America...lets get that leg room increased. ; )"
Plussat: "Tv screens were bigger and alot more newer than west jets."
Miinukset: "I always flew with west jet and herd people say good things about air canada. So I decided to try them out. I had a 4 hour flight and I did not like the seats.. they were not comfortable at all.. the padding felt very thin and could feel the plastic she'll of the seat.. it wasn't just that plane.. i had a return flight with 1 lay over. I would go back to flying west jet. They had the same size planes and way more comfortable seats."
Miinukset: "Absolute joke of an airline with zero customer service. I would never travel with them again and would recommend anyone else not too."
Plussat: "India ( flight attendant) provided very poor customer service during flight. I have been a nurse for 24 years and i simply asked for a cool cloth for a gentleman sitting next to me that was feeling ill and very pale. India returned with 5 emesis bags and no cloth and never once came back to check on the gentleman!!! I really wish it was not a full flight because i would have advised him to puke all over everything. How hard was it to provide a cool cloth?? Really? I know first class has wash cloths and that was an easy request. And the fact that she never came back to see if we needed anything or to tell us she did not have a cloth for him. POOR CUSTOMER SERVICE!! I will think twice about flying Air Canada again. Thank god for good citizeans willing to help strangers in a time of need."
Miinukset: "Poor ccustomer service by flight attendants and no follow up on ill passengers."
Plussat: "The plane, which was American-made. Smooth ride in the air, no baggage issues."
Miinukset: "The crying children in front of me, the hour and a half delay, and the late dinner service. Dinner came at 8:30, after staring at those with special meals eat and finish an hour before everyone else, they should wait with the rest of us. Breakfast was pretty lackluster. Their online app and check in is awful- they should hire new coders and UX designers to increase functionality."
Plussat: "Everything was on time, pleasant, and the best flight I had had in my last three trips with different airlines."
Miinukset: "We were downgraded to a smaller plane, but it wasn't unpleasant--especially since the flight was only 1.5 hours."
Miinukset: "I paid for a flight on a Lufthansa plane, not an Air Canada plane. There was a two hour delay on the flight that I was not informed about. There was also no organization for boarding the plane, and you had two flights going to the same place boarding at the same time."
Plussat: "The entertainement system was great, unfortunately some of the movies were said to have english subtitles, but no matter how hard I tried... None."
Miinukset: "I wish I could of had a vegetarian meal, but there was no flexibility and I don't believe I was offered the choice during check-in...."
Plussat: "It was great"
Miinukset: "My "window" seat was beside a wall. So i actually didn't even have a wi dow seat, not really."
Plussat: "No food service from Toronto to LA. And when I asked for item to purchase, it was not available."
Miinukset: "No food service - only purchase"
Plussat: "The 2-3-2 seat configuration is better for travelling as a duo. We were provided with blankets and pillows for the 9 HR flight. Food was quite tasty for airline meals."
Miinukset: "Host staff made very few trips up and down the aisles. Have not before been on an Air Canada flight where there are no seat back screens, so it was a surprise not to have any in flight entertainment."
Plussat: "I love how the flight attendants were courteous and I did not feel neglected at all. I was a smooth flight and would gladly fly AIr Canada again"
Miinukset: "There was nothing that I did not like about the flight."
Plussat: "Courteous flight attendants."
Miinukset: "Not enough leg room in Coach"
Plussat: "Direct nonstop flight"
Miinukset: "Surrounded by screaming babies the entire flight. Maybe there should be an Adults only section. :)."
Plussat: "everything was smooth / great service"
Miinukset: "AC was too cold for 6am in the morning. very uncomfortable"
Plussat: "Contacted by AC that flight from Hartford late leaving and only option for connection to Moncton was through Toronto instead of Montreal-agreed to this change"
Miinukset: "Plane arrived on time in Toronto but unable to approach terminal for 20 minutes since other plane in designated spot. Delay of 10 minutes to disembark once at terminal because of unexplained problem. Once at security gate D line of approx.. 30-40 people at dead standstill for 25 minutes (security issue?) . Missed connecting flight to Moncton because of above. Overnight stay in Toronto with hotel and meals approx. 35..00-400.00 extra cost. AC unwilling to pay for hotel. Lost following day's employment. Very disappointed in AC service in Toronto."
Miinukset: "There is streaming provided over local wifi, but no way to charge devices so once devices are dead there is nothing you can do."
Plussat: "Very smooth and easy flight. Very friendly staff."
Plussat: "Most of the crew was nice"
Miinukset: "I hated the breakfast food. One of the flight attendants pushed me when I was leaning in my seat to see something ahead of me. I thought that was very rude. She could have asked me to move."
Plussat: "The seat was relatively spacious, especially compared to United. Staff was friendlier too."
Miinukset: "Too many announcements"
Miinukset: "delayed due to computer malfunction, food awful, missed my connection, had to wait for 6 hours"