Halvat lennot Jasper

Plussat: "Crew, connections with other flights, entertainment"
Miinukset: "Lufthansa has always had great food quality but with this flight it was dissapointig."

Plussat: "Food and Drinks"

Plussat: "Everything was great. The crew was outstanding!"
Miinukset: "Nothing"

Plussat: "Good crew and plane"
Miinukset: "Terrible bag check before security, very long and disorganized"

Plussat: "Boarding was fast and the flight attendants were very helpfu"

Miinukset: "boarding was late and slow, arrival at Frankfurt late"

Plussat: "Clean aircraft, very friendly crew, good food, overall great trip."

Plussat: "Reliability, usual Lufthansa service"
Miinukset: "Delay due to technical problem with the aircraft, however better that than any consequences of that. Food is rudimentary, and there is no vegetarian version of the sandwich any more."

Plussat: "Crew was very helpful."
Miinukset: "Food for Indian vegetarian meal was very poor. Idea of chickpeas in transatlantic flight is not good! Crew did help out and offer another option!"

Plussat: "Very hospitable. Really enjoyed the food. Got bumped up to Business class on both legs of the trip."
Miinukset: "The boarding could have been better organized at Frankfurt. Was very scattered."

Plussat: "excellent service."
Miinukset: "I always feel that Lufthansa short changes passengers for the flights to the East. 2 tiny washrooms for business class passengers. Toilet lids non- functional. The flat seats are definitely not comparable to ones for travel in the Western Sector."

Plussat: "Nothing!"

Miinukset: "Did not like them charging extra for a seat assignment."

Plussat: "Service is good, you actually get food and drinks, thanks for that."
Miinukset: "The seats in the economy class are too small. Not once did I have someone sitting next to me who could actually fit in his seat. They weren't particularly large people, just average men but their arms were in my space all the time. Also if I drop something, I cannot pick it up, there's no room. For transatlantic flights the seats should be bigger."

Plussat: "Good choices were great and tasted great also.."
Miinukset: "seats not so comfortable"

Plussat: "Best part: Getting off the plane and swearing never to fly with Lufthansa again."
Miinukset: "Flying to Munich- flight was cancelled. Had to rebook on United for the following day. Arrived almost 2 days late (the original was direct, the United had layovers) and missed a planned trip to Neuschwanstein castle. Flying from Munich- The entertainment screen was broken, completely unusable. After a hard reset by the flight attendant several times... Still broken. She said she thought it would fix itself once we were at cruising altitude. Nope. Notified the flight attendant who said vaguely "I'll see what I can do..." Never came back to check, never got offered any sort of compensation (even something like a free mixed drink would have been nice), offer to move seats, nothing. So- ten hours with no entertainment/nothing to watch, just a malfunctioning screen. Food was mediocre. We boarded late, and left almost 1 hour late because they had to wait for an employee (who was not working, just getting a ride back) to board. Literally there and back with Lufthansa was a fiasco. On top of it, we have been back for 3 weeks and are still waiting to hear back from Lufthansa customer service. Apparently they only communicate by email with complaints. Not over the phone. So after repeated emails, just radio silence. Terrible airline."

Miinukset: "It wasn't Lufthansa"

Plussat: "This leg of light was good. Service on board was very good."
Miinukset: "no complaints."

Miinukset: "Stoll in Germany first flight was over 1.5 hour late a I miss my original flight. I must wait now for afternoon flight and wait all day having family emergency situation."

Plussat: "The staff was professional all the way from check in to boarding to flight attendance ..."
Miinukset: "I liked everything .. everything was done professionally."

Miinukset: "Although we had reserved (paid) seats as a family in an entire row, upon check in we were given different seats. We had to spend 20 minutes talking with different agents in order to get our original seats."

Plussat: "Flight attendants were always there when you needed them and were super nice. The plane was very clean and orderly and the crew just made it a really great flight."
Miinukset: "I really have no complaints at all. It was a super great flight and I will choose Lufthansa whenever possible when I fly in the future!"

Plussat: "my favorite airline"

Miinukset: "Boarding was a little chaotic. Everyone kind of ran up."

Plussat: "The pilots were very good as always"
Miinukset: "1 there was a baby screaming for about 5 hours next to me and the crew didn't do anything to help calm him down. I couldn't sleep or watch tv, neither my neighbors. Food: they served food without any drinks. I had to wait starting eating for another 10 min when they served water. Entertainment: there is no Russian language as an option."

Plussat: "I have a servere hearing problem and was concerned (since we were late leaving Zurich for my changeover in Frankfurt), that I would be late because I can't hear any loudspeaker systems (either on planes or in airports). I felt that I could get easily lost between flights and not have time to get to the Frankfurt/Denver flight. I told this to the person at the gate in Zurich, and he immediately arranged for someone to meet me in Frankfurt and take me there. I was met by Maika in Frankfurt and she was just excellent--personable and efficient and really helpful. I'm sorry I couldn't remember the name of the person at the gate in Zurich. He was also great. I wouldn't have done this if I had had more time, but this really made my day (and my flight!) ! Thank you!"

Plussat: "The crew was great. The seats were ok."
Miinukset: "Check in was very, very slow, for some reason."

Plussat: "Good quality: crew, equipment, customer service"
Miinukset: "Frankfurt airport: Had to walk for an hour to get from gate to gate. I was getting off an international flight and onto another international flight. International gates are usually closer than that. On the flight: 1. The armrests pull up, which is great if you're traveling with family or a significant other. But, in my case, it was an overweight and obese lady, who didn't fit in her seat and just slipped into half of mine. I was stuck with half a seat with her arm bumping mine for a 12-hour flight. I landed with a bruised arm. It was a round trip flight. When I had submitted a complaint, Lufthansa refunded me a 100$, which is nice of them, but I think they should have upgraded me for my return flight instead to make up for the first flight being uncomfortable. 2. I paid for the internet service and was charged double for it. Again, had to submit a complaint and was refunded the money. Check-in: The online system wouldn't allow me to check in online because my passport wasn't biometric."

Plussat: "Comfortable, clean plane and excellent, attentive service on board. We had little time between connections but airport staff offered to drive us, two seniors, to distant gate on his cart which was a lifesaver."

Plussat: "nice services."
Miinukset: "no order in boarding and no chairs in Panama airport. Had to stand for 2 hours before boarding."

Miinukset: "No seating area at or near the gate we boarded at, and as boarding was delayed, many people ended up standing for some time because we did not wish to wander too far and then be late for boarding."

Plussat: "Very friendly and accommodating crew, efficient service, nice breakfast pastry for the short flight to Frankfurt"
Miinukset: "Would have been nice to have an entertainment option, but I had a book, so the 2.5 hrs went fast enough."

Plussat: "Service was good, boarding was fast, no other issues."
Miinukset: "The seat pitch is inhumane. I could barely fit into the seat without hitting my knees on the seat in front. And that was before the person ahead of me reclined. It's not like Lufthansa is a budget airline. It's a full-fledged major carrier charging full-fledged prices. Seriously, I was expecting more."

Plussat: "Crew worked hard to make the journey pleasant, including the second crew for my connection to New York JFK, a much longer flight. Even some of the food was edible."

Plussat: "I like that everything is done fairly quickly and efficiently."
Miinukset: "It may be a cultural thing for some, but two of the flight attendants did not smile at all. Not even really an acknowledgement when I said hello to them. And I tried throughout the flight to see if it was just because they were too busy or simply did not hear or notice me. It's not a big deal now, but it can be if the whole staff were to become silent and non-interactive."

Plussat: "Excellent Flight. Roomy seats. Good entertainment package"

Miinukset: "Flight repeatedly delayed and then cancelled due to United technical issues. Was rebooked on another carrier, but United couldn't get our baggage back to us in time to make that flight thanks to the absolute circus that ensued at the gate. 9:55am flight turns into a night at the airport hotel with vouchers that would only allow us to eat from the horrible buffett (ordering off the hotel menu was not covered). Put on same flight the follow day. Wait for it.... Delayed again (no weather). Would never have booked a flight with United in the first place due to similar issues in the past , but got duped when I booked this Luftansa flight and found out after the fact that it was operated by United. Never again, again."

Miinukset: "The seats are very uncomfortable."

Plussat: "From the friendly service, great entertainment and wine with dinner, yes, wine is served with dinner at no charge! They make my international travel easy and relaxing. I will always take Lufthansa when I can."

Plussat: "I slept"
Miinukset: "I arrived at airport with my connecting flight at 9pm, there was no way to check my luggage until 4am. I could not go to transit hall until someone took my luggage so I was able to board but no place to leave luggage like other airlines, that was not fun since the transit halls had the sleep pods I could have used"

Plussat: "Thanks"

Miinukset: "A few days before our travel I attempted to upgrade my booking via your website. It would not let me. I think it's absolutely ridiculous that you charge $50 per just to reserve an economy seat, so I attempted to do so at the Venice airport. I was told I had to do so I in Munich but when we got there I was told there were no upgrades or "forward" seats available. On the plane I again requested an upgrade or to at least to move forward, I was told there was nothing available. My husband and I are a "mature" couple and had been traveling since early morning Venice time. We were seated at the very back of the Airbus.... Our rear location caused us to miss the Coach USA bus to take us the additional 75 miles closer to home so we had to wait an additional hour and a half for the next bus!"

Plussat: "Friendly staff"
Miinukset: "- Lack of punctuality in approach and landing - The lack of clarity in messages from cockpit - The low supply of entertainment programs in the language of the country of destination (Spanish) - Accessories (headphones) low quality, which affects the enjoyment of entertainment products"

Miinukset: "The week before the trip start I was told about the sudden itenenary change, and I have to wait 3 more hrs for connecting United flight back home. When I got back to US, even that flight was canceled, and I was delayed for 2 more hrs so that United can have a completely packed last flight to st. Louis. My checked suitcase arrived with a different flight. United shows complete disregard of their passengers. I believe I overpaid for the tickets considering such a service."

Miinukset: "On the flight from Dubai to Frankfurt I got bitten by a spider that resulted in an allergic reaction causing my abdomen to swell for four days afterwards and requiring me to seek medical help once I arrived back in Boston. I had stayed in a luxury private residence in Dubai and not been anywhere around spiders previously..."

Plussat: "Fast flight"
Miinukset: "Problems with movies and system. Terrible food."

Miinukset: "Food looked awful. I have decided not to open transparent package with sandwitch."

Plussat: "Free inflight movies thats about it.."
Miinukset: "Everything: the seats were highly uncomfortable, the stewardessses in the back were unfriendly and not accomadating. Any extra you requested seemed to be a bother! Again the seating was cramped and terrible. We booked with Luthansa yet ot was a united plane what a dissapointment!! One of the worse flights ever. Food was mediocer at best!"

Plussat: "The crew was very attentive and delightful"
Miinukset: "The food in economy royally sucks. It needs drastic improvement. Food tasted like reheated food from 2 weeks ago. I couldn't stomach eating it."

Plussat: "The crew were really helpful with people who had tight connections because of the delayed flight"
Miinukset: "I wish they had WiFi"

Plussat: "Amazing crew"

Plussat: "The crew were very nice, food was tasty, seat comfortable and the entertainment great as well. Will be flying KLM again soon :)"

Miinukset: "Need more leg room!!! Larger meals needed."

Plussat: "Very pleased with KLM - efficiency all round and especially the baggage handling at Schipol swhere I had 20 minutes to transfer and my baggage came back with me to the UK which is no mean feat given the hustle and bustle of such a large airport"
Miinukset: "No downsides at all"

Plussat: "On time and friendly crew"
Miinukset: "Boarding needs improvement"

Plussat: "Last year I flew Lufthansa which was my worst experience flying ever. I thought the new standard was so low I would never fly to Europe again. I had heard KLM was good but I felt this was as good as could be expected actually much better. The food was even good."
Miinukset: "I would have to dream something up."

Plussat: "The crew was really friendly."
Miinukset: "There was a Force Majeur delay in Helsinki due to wings freezing that caused 20 minute delay to Amsterdam and made the interchange stressful."

Plussat: "Light snack and complementary wine"

Plussat: "Employees were very friendly"
Miinukset: "The seats were very small"

Plussat: "Amsterdam airport and Rome airport were as breeze to navigate, even only knowing English"

Plussat: "Seat 39A did not recline. The gentleman next to me spread his arms out a bit as he typed on his computer the entire way. So I did not get ANY sleep. Plus he got up at least four times."
Miinukset: "Except for the man next to me - great!"

Plussat: "Flying with KLM is a pleasure"

Plussat: "Good flight, arriving well on time."

Plussat: "Everything was great! Crew incredible. They acknowledged my wife’s birthday and made her feel special. Food was ultra salubrious. Loved the big screen monitor."
Miinukset: "No complaints about anything."

Plussat: "Travel on Crostian Airlines did not pappen. KLM flight to Munich was cancelled and I was rescheduled on Air Setbia to Belgrade, the Split."
Miinukset: "That it didn’t happen."

Miinukset: "Flight was cancelled."

Plussat: "expedited check in with nice staff. Security staff were pleasant, and the entire check in process for everything was easy"
Miinukset: "there was no lounge close to our departure gate"

Plussat: "The crew were hardworking, responsive, conscientious and friendly"
Miinukset: "Really poor entertainment choices esp compared to my inbound AirFrance flight. Boarding was pretty disorganized and late."

Plussat: "Fabulous trip with friendly, helpful staff"
Miinukset: "Nothing"

Miinukset: "I can't take the flight because i'm not Chilean and I don't have a reembolse or other flight ,... nothing . Finally I take other flight with other company"

Miinukset: "After more than two hours of delay... Initially the flight takes off was at 8:35... Then 21:20... Then 21:50... Then 22:10. Finally we took off at 22:40... Refund our money klm..."

Plussat: "Due to lightening bolt strike our pre-Y2K era plane got switched out with a newer plane with modern media delivery at the seats."
Miinukset: "This caused a two hour delay in boarding and another 30 minutes on the JFK T4 tarmac. Same crappy headphones so it wasn’t the"

Plussat: "On time"

Plussat: "Everything. A truly faultless experience!"
Miinukset: "Nothing"

Plussat: "Pretty basic one hour flight so there's not much to complain about or praise about. I got some sleep which was good."
Miinukset: "The crew had their general Dutch aloofness on form. Chatted to one of the stewardesses in Dutch up until she saw I had a British passport then she decided she could only speak English to me."

Miinukset: "No proper info regarding cancellation. Staff was unfriendly and abruptly responded to passengers."

Plussat: "Entertainment was good, and crew was very nice and accommodating. Flight was very comfortable and smooth."
Miinukset: "The food was okay, not that great."

Plussat: "The crew service is impeccable. Ground services very friendly and professional."
Miinukset: "The seats are very uncomfortable. The individual screens are simply outdated like you basically will damage your eyes looking at them. No chargers for phones."

Plussat: "The very dirty plane was cleaned at Dar-es-salaam and became less dirty. The pilot kept us updated periodically through the flight. The flight attendants were very pleasant."
Miinukset: "The plane was very dirty when we landed in Dar-es-salaam. The plane did get cleaned a little bit in Dar-es-salaam however I was still missing a pillow and blanket which I had to actively seek out. Seating was not very comfortable as there was a box attached to the leg of the seat in front of me, making it necessary to keep my feet at an uncomfortable angle through the long flight. I did not enjoy the food."

Plussat: "Nothing"
Miinukset: "Late Cabin extremely warm Full flight and centre seat means no room to relax or carry out work"

Miinukset: "Departure 40 mins late. I took this flight 2 weeks ago and it was also delayed."

Plussat: "The flight was delayed by 40 minutes initially then a further 20 making it an hour late. Sitting at the gate there was then suddenly a last call to board the flight and a mad rush for everyone to get on. I appreciate that delays happen but the lack of communication ragardinh altered boarding times didn't make the situation any easier"
Miinukset: "As above"

Plussat: "Efficiency and speed of boarding was acceptable. I have no complaints about that aspect. The Comfort+ seats were worth the upgrade, pretty comfortable and reasonable legroom unless you have a big carry on stowed under the seat in front of you."
Miinukset: "The first announcement they made to all of us in the economy section was thay they did not have any headphones for anyone but business class. I was told when I booked the seat that the headphones would be complementary. So I did not bother to bring any assuming they were going to keep their word; I figure I'd make it work and watch a movie without sound. If that isn't bad enough midway through my nine hour flight my monitor went out and would not turn back on."

Plussat: "Loved this 747! Crew was professional and food was very good."
Miinukset: "We had a long wait (25 minutes) at the gate because we were early."

Plussat: "staff hospitality, cleanness of the cabin and toilet and punctuality of the flight"
Miinukset: "lack of meal options"

Miinukset: "Luggage (being handled by Air France in Basel) was first marked as delayed... nothing of the flight was in the end put on the belt and instead dropped off at Lost and Found. Ridiculous service since this was in no way announced to the people waiting for their suitcase."

Plussat: "Excellent service"
Miinukset: "Having to pay extra to pick a seat prior to check-in. I didn't, and got a decent seat anyway."

Miinukset: "Because of slow boarding process flight was delayed by 15 minutes. I had short connection in Amsterdam."

Plussat: "I liked the leg room, I liked the customer service of the crew, smooth flight."
Miinukset: "Both ways up and down I struggled with over-head luggage space. We were allowed a cabin bag and a small hand-bag in the flight but as we were among the last half of the passengers to board the flight we couldn't find anywhere to keep our luggage and the crew had to take them away from us to store them somewhere at the back far away from our seats. As a result we had to wait until all the passengers got off the plane to get back our luggage and we were the last two passengers to get off. Unpleasant!"

Miinukset: "Taking off late caused me stress because I had transferring flight within less than two hours in transit originally. So we arrived later about 50 minutes so I had to manage my situation and find my next gate and be on time. And an other thing that I disliked was that I was allowed to have only one baggage which was very unusual for international flight between two countenances. And the crew was not polite enough so she made fun of my Cary-on. In short, I expected more from KLM which is famous for them being "Royal" but not acting as one of them."

Miinukset: "The flight was delayed for more then an hour and there was a last minute gate change to the other side of the terminal."

Plussat: "Crew very efficient Food was reasonably good Good movie selection"
Miinukset: "Boarding at AMS was very disorganized. No row boarding for economy, just all at once Lights stay on during the flight, so difficult to sleep"

Plussat: "Lie Flat Seats were awesome. Service was excellent."

Plussat: "cheap(?)"
Miinukset: "everything - absolutely no frills"

Plussat: "Crew is very polite and professional. The uniform is beautiful and pleasant and freshly pressed!"
Miinukset: "Economy comfort seats are very narrow and the shape of the back-support is horribly uncomfortable. The ergonomy concept is faulty in several ways: the plug for the headphone is in the inside of the armrest, the flimsy remote control is also hidden there and your thigh is covering it. The screen is horrible. Movie selection is very limited."

Plussat: "Flight crew was good. Food was palatable. On time."
Miinukset: "Seats moved several times, separated. Media screen didn't work on this 10 hour flight--again. They now changed return flight."

Plussat: "Uudet elokuvat."
Miinukset: "Ei wifiä."

Miinukset: "Ei wifiä."

Miinukset: "Tegel airport was horrible as it was very confusing. Two flights next to each other at the gates created a swarm of people. Confusing line ups at the checkout counter."

Plussat: "Food"
Miinukset: "Seat"

Plussat: "Arrived on time."
Miinukset: "Overhead luggage storage jammed with luggage belonging to someone who was sitting far behind my seat."

Plussat: "I'm not Hindu, but I requested Hindu Vegetarian meal. It was very tasty and enjoyable."
Miinukset: "Seats were not comfortable, even in Comfort + seating isle."

Plussat: "Average crew. Average seat."
Miinukset: "They could have controlled screening babies better. They just let them scream....."

Miinukset: "boarding wasn't good."

Plussat: "The crew was efficient and friendly. The plane took off on time and landed on time."
Miinukset: "Boarding was slow and tedious. People still crowd around the boarding area despite there being row for the zones. Why they don't board from back to front is beyond me. The food was mediocre at best."

Plussat: "Crew was friendly and attentive but hard to understand"
Miinukset: "Airport experience was inefficient. Long unattractive walk, boarding was tedious: the automatic check-in was not helpful and required so many more staff. Random security check was redundant and chaotic."

Plussat: "Crew was nice movie selection was good."
Miinukset: "Plane was late which caused a 5 hour layover in Paris CDG. Food not very good. Entertainment system clumsy to operate."

Plussat: "Short flight so I can't really complain. It was no frills, standard small aircraft with no high tech entertainment system. Seats were fairly comfortable"

Plussat: "Quick and efficient not lying more to say or critique."
Miinukset: "Coffee and a bread roll as a snack??"

Plussat: "Flight on time"
Miinukset: "The usual Air France flights to Rome, that I have been flying for years, are now operated by Joon. For a couple months nothing changed, except the way the crew dressed. But now Joon is showing its true nature as a LOW COST airline.Seats cramped. Snacks and apple juice are now available for purchase only."

Plussat: "Efficient and smooth flight. Service was great and flight attendants were friendly"
Miinukset: "Nothing"

Plussat: "Very nice stews. Food was A plus compared to US airlines AND included. Great list of movies etc."

Plussat: "Great service, decent food"
Miinukset: "There was no WiFi on the plane"

Plussat: "More experienced, professional crew, better food and service."
Miinukset: "A screaming child for 8 hours (understood this is not their fault, but it did make the journey unpleasant). Old aircraft with small screens, no power etc."

Plussat: "Great food (Economy class). Good Service"
Miinukset: "Not enough bathrooms on Economy class area due to aircraft design."

Plussat: "Food was good. Crew nice and professional."
Miinukset: "Landing was not so smooth."

Miinukset: "Leg space."

Plussat: "I like fly attendant who served us meal"
Miinukset: "I didn’t like that space between each seat is small"

Plussat: "The crew were nice."
Miinukset: "The boarding process was horrible and it involved climbing down steep stairs from the air tunnel to the tarmac to board a bus that took us to a far distance where the plane was parked. Had to new walk in the sweltering heat to the plane can climb up steep stairs in the heat! We were now kept in the plane for another hour with no aircondotion. It was boiling hot in there. We had to use the safety manuals to fan ourselves. We eventually left late and got to Lagos one and half hours we were meant to get there. Lastly not all the luggage arrived. Two days into my arrival and I am yet to get all my luggage. It was truly a horrible experience which was echoed by fellow passengers."

Plussat: "The crew was super friendly and always gave the feeling that they want the customers to feel comfortable and enjoy the flight. One of the crew members even offered me to move to an emergency exit seat (without me asking to move) because I am tall. Amazing!"

Plussat: "It was ok fligh"
Miinukset: "Food was not so good"

Plussat: "The friendliness and courtesy of the staff."
Miinukset: "One piece of my luggage was left behind in Paris."

Plussat: "I didn’t actually liked the entertainment"
Miinukset: "I just didn’t enjoy the entrainment."

Plussat: "None"
Miinukset: "The airlines didn’t even notify the passengers with the connecting flight. As the arrival was little late, all the passengers have missed their connection flights in Toronto and there was no notification or communication made on the new flight. When I went to the Air France counter in the airport, the staff has gone for the day and trying to get a hold of telephone rep took 2-3 hours and I by the time I found about my new connection, I was already late. Somehow I managed to get to the Terminal 1 and when I spoke to the lady (indian) at the Check-In counter, she has refused me to Check-In because i slipped the line up. The people in the lineup didn’t have any objection and they let me go first for Check-In as I’m already late to my flight. I wante to say something to her, but I’ve controlled my frustration. Luckily the other person in the Check-In counter offered to help me Check-In. Here is my word to the Indian lady staff “F**k You B***h” - learn some people skills."

Plussat: "nothing"
Miinukset: "very old planes we waited 1 hour to drop our bags as their belt had an issue we had to pay extra 70 pounds to reserve a baby cot on the plane"

Plussat: "Food was excellent and crew was very nice."
Miinukset: "Could not check in online before my flight and no zones to board just line up and go apparently."

Plussat: "Good service at gate and on board"

Plussat: "The seats are spacious. They give you great amenities such as a toothbrush, etc. The crew was very nice. The food was also superb for airplane food."
Miinukset: "The check in process was terrible at SFO. We all felt like cattle being herded on. It was such a mess. The seats are surprisingly uncomfortable in premium economy. The headrest is not conducive to sleeping."

Plussat: "the food"
Miinukset: "no room for legs"

Plussat: "On time...comfortable, clean, newish A321...good leg room...friendly crew...pain au chocolat for breakfast"

Plussat: "Crew and boarding, not much else to talk about. Late for take off, but made it on time"
Miinukset: "Late leaving and arriving."

Plussat: "Friendly crew and exit row had nice legroom."
Miinukset: "Ran out of the (already not sufficient) salty crackers and, as the flight had been delayed, we had a one packet of cracker 'lunch' at noon... the flight really should have had a sandwich or at least something slightly more substantial."

Miinukset: "I think I caught a stomach bug on one of the 3 legs of this route. More likely on last 2, i.e. Mumbai to RDU, as I fell sick almost 10-12 hrs after my last flight meal."

Plussat: "Nothing"
Miinukset: "Everything. AF changed seats without authorization or notification, separating a mother from her 3 year old daughter. Their entire attitude was "nothing to be done, now board plane and leave" no compensation was offered, nothing done to remedy their mistake or rude behavior and treatment"

Plussat: "food was good, leg room was decent for economy"
Miinukset: "didn't have usb charging ports in the seats on one of the flights, in flight entertainment can improve."

Miinukset: "Meal choice missing kosher non-gluten combination."

Plussat: "Disorganised and slow"
Miinukset: "Couldn't organise a booze up in brewery. Baggage offload took forever"

Plussat: "I like the service of AF"

Plussat: "The crew was friendly."
Miinukset: "One of the engine was smoking just as we took off. This should have been checked beforehand that it was working correctly. The pilot missed the first landing, was going too fast and had to turn around. We circled the London eye 3 times. When we were actually landing it was extremely bumpy and on the way down the plane was tilting back and forth a lot. They were going too fast when we landed as well, I have never been in a plane that has landed so poorly, and I have travelled a lot and used many different airlines. It was worse than any budget airline I've been on. As we were driving back to the terminal, the pilot stopped short for some reason. Things were not explained clearly. I will not be flying with airfrance again and will be sure to spread the word of this awful experience."

Miinukset: "2h delay for "crew reasons" TV had only 7 of the 22 channels with reception"

Plussat: "Not a lot"
Miinukset: "Last decade entertainment system. Disinterested crew. Poor meal quality. Cramped space. Seat worn and fabric breaking at the seams."

Plussat: "The snack/beverage service was unexpected and generous for such a short flight."
Miinukset: "The airline lost both of my bags and destroyed a twin seat stroller. Dealing with the personnel at the airport was very difficult since I didn't have one of my baggage tickets, they acted like they couldn't help me at all. They have computers and could have cross – checked with my name, but they refused to do so until I told him to try to use the one claim ticket that I did have. They did and the matter was eventually resolved, and I am awaiting my bags now at the place where I am staying."

Miinukset: "No in flight entertainment"

Miinukset: "Although Air France sold me a return ticket from Zurich to Edinburgh via Paris CDG both connections in CDG were very tight and needed me to run between terminals. They say you can make it within the 50 min change over but it is really pushing it. One and a half hours would be better. My incoming flight was delayed by 15 mins and the plane parked off stand and we were bused to the terminal. That all left just 20 mins to get from the bus to the departure gate having to clear passport control and security. Ran to the gate with seconds to spare."

Plussat: "Entertainment options were great. In seat USB charging a plus. Food was good enough and plenty of it at the right temperature."
Miinukset: "Boarding process in Paris was very cumbersome... no row-range-wise boarding... you need to just stand in line. Additional hand baggage check at gate for the really unlucky ones. Economy Seats could use another layer of cushioning - very uncomfortable for long flights. Flight attendant was a bit mouthy... when asked for extra cream for the coffee - he said he "might as well get the cow for me"! 3 creamer packets may sound like a lot - but I couldn't help it as the creamer (2% milk??) was very diluted. Laughed it off at that point."

Plussat: "Excellent food and variety of drinks, very nice crew."
Miinukset: "Old business class interior is OK, but seats could be more comfortable. But this is something you must accept, all old business class interiors are the same."

Plussat: "Nothing special to like, standard 2 hours flight in a business class."
Miinukset: "Food was horrible. As it was an evening flight, they should provide with something which could be called 'dinner'. They gave some sweets (in a business class!)."

Miinukset: "Late departure"

Miinukset: "The food was awful"

Miinukset: "very cramped very old plane with no wifi. UPGRADE YOUR FLEET!!!"

Miinukset: "Food was horrible to Tv screen not working for a long flight it’s not nice"

Miinukset: "The cabin was way too cold."

Plussat: "Just ok"
Miinukset: "No customs forms on board. Big inconveny"

Miinukset: "The gate attendant was very hard to understand and so I couldn’t hear what she was saying."

Plussat: "Crew was very clear and friendly"
Miinukset: "Changing outlets under seats didn't always work"

Plussat: "Quick and easy boarding and short flight"
Miinukset: "The exit row seat that I paid for was uncomfortable so I moved to a regular seat"

Plussat: "Multiple delays. Ended up taking off after my initial anticipated arrival time. No snacks or food available on the flight either just made for a very poor experience."

Miinukset: "Crew very good"

Plussat: "Friendly crew"
Miinukset: "Having to pick up our luggage when getting off plane from Sydney, just to walk them around the corner to be put on flight to ATL. (I thought luggage handlers were paid for this). Luggage had already been put through security!! This put us in a TOTAL RUSH just to make it on the plane ourselves!"

Plussat: "The flight was comfortable and the crew were very nice."
Miinukset: "I didn't look like that we had to board outside because a flight going to Texas was late."

Plussat: "On-time departure and arrival, friendly ground staff and flight attendant"

Miinukset: "2 published delays and then another 30 minues waiting to push away from gate. Almost 2 hours late"

Plussat: "Communication"

Plussat: "Flight attendant was great; talkative, funny, entertaining."
Miinukset: "Inclement weather"

Plussat: "The crew was sensational. Everyone really loved working for American, which tells me it's an employee sensitive and supportive company, and that is reflected in their attitude which is what makes my trip so pleasant. I love the darkening windows - great for daytime flying back from Europe when the whole plane becomes tranquil! Food was very good on this flight! Pilot spoke very clearly and was very informative."
Miinukset: "Nothing."

Plussat: "The flights were great"
Miinukset: "Online check-in did not work for me. When I called, I spent 40 minutes on hold before giving up. I went early to the airport to sort out the issue and the reps lied to me and then sent me to a different airline counter even though I booked through BA and was having an issue with the second leg of the flight which was indeed operated by BA. My issue wasn’t resolved until I spoke to a manager."

Miinukset: "I was booted off my flight and then got rerouted on 4 different planes...IAD to London, to Geneva to Zurich to Barcelona. Got to Barcelona and my bag was missing. It was a nightmare."

Miinukset: "This was actually an American Airline flight with other carrier names. I hate how AA tries to get passengers to pay more for seating. Even less than 24 hours before the flight they were trying to trick me into selecting a less desirable seat or pay an additional $93 per seat. It was only because we got to the airport early did better seats mysteriously become available. Even after selecting seats they still tried to get us to pay for "better" seating."

Miinukset: "There was a hour delay, waiting for crew. But the flight and crew were very competent."

Miinukset: "No personal space or legroom. Uncomfortable seats."

Plussat: "Pilots were excellent and flight crew was good."
Miinukset: "I signed up for a British Airways flight and American Airlines flew the route."

Plussat: "The plane was cleaned, the movie was good and the food was good with lower price. It was a no problem flight and on time."

Plussat: "The fact that there were recently released movies in the system."
Miinukset: "4 1/2 hr delay in out trip. Losing our connection and rude crew."

Miinukset: "not enough space for legs, no food, flight attendants not especially nice, a long delay, ..."

Plussat: "The only reason I was able to make this flight was that it, too, was delayed. We received ZERO notification - as we were running from one plane to another from Concourse A to B - that the Phoenix-LA flight was delayed. I mean how difficult is that to do?"
Miinukset: "We took off. We landed. We didn't crash. We sat on the runway for nearly an hour. So much fun!"

Plussat: "Ice cream as a snack was a nice surprise."
Miinukset: "This was a nine hour flight and the entertainment system was very old. There were screens in the middle of the plane with the movies chosen for you. On a flight this long, the customer should have options. You also were not able to control your the air. So the flight was freezing! The lunch options were meatballs or cheesy pasta. I thought these were risky. What has happened to chicken?"

Plussat: "Nothing"

Plussat: "The friendliness of the crew"
Miinukset: "None"

Plussat: "Very quick connection"

Miinukset: "Liked it all."

Miinukset: "Baggage took 1 hour after arrival1"

Plussat: "Staff was extremeley courtous, helpful and pleasant."
Miinukset: "Archiac entertainment system. The plane has not been upgraded for what seems like at least a couple of decades."

Plussat: "Comfy seats, great service, was a smooth ride"
Miinukset: "my entertainment system wasnt working, the headphone jack was not working at all."

Miinukset: "The bag hanging down from the bottom of the seat in front of me."

Plussat: "New airplain."
Miinukset: "As usual bad luggage handling in USA. At passport control, noticed that my luggage handle was removed half way but I had to re-check in the luggage and airline people did nothing about the handle with tag. And the luggage was lost. Can someone study how other country luggage handler care about customers ' luggage? Save your operation cost!"

Miinukset: "Flight attendants partying with a row of passengers for over an hour. Southern bonding"

Miinukset: "The quality of the plane was a real shock after the excellence of the others on this holiday. It was impossible to sleep which was really needed on this particular leg of our journey. I asked if there was a spare pillow because I had a bad back and needed lumbar support. Also we paid a lot extra to book our seats and I could really not see why. I assume it was for the pleasure of sitting together!"

Miinukset: "Apparently Finnair leases a Hilly plane and crew for this flight right now, so it wasn't quite the same."

Plussat: "This time every thing excellent"

Plussat: "Paid for extra leg room...otherwise everything went very smoothly.."

Plussat: "BA system down. Najor delays and long lines. Flight good."

Plussat: "On time. Good crew and nicer flight."
Miinukset: "Actually no complaints."

Miinukset: "Food was horribe and no dedicated tv per seat"

Miinukset: "Bhm flight delayed . Threw everything else off"

Plussat: "Meals, space, comfort"
Miinukset: "N/A"

Plussat: "The crew did a great job of keeping the passengers taken care of."
Miinukset: "Flight delays and almost missed the checkout of our rental car"

Plussat: "on time - quick flight. we got to miami 20 mins behind schedule"
Miinukset: "i chose a bad seat - so it was a bit uncomfortable."

Plussat: "Nice crew and I paid for more leg room"

Miinukset: "I am a platinum member. My bag was 5 lbs over weight. I had to take items out of the suitcase and put them in my carry-on!! They weighed my suitcase and even make me take 1 lb out because the scale was 51 lbs, instead of 50! Furthermore, the flight was half empty. Then I had one extra package that I wanted to check. I was told to take it as a carry-on. I told them I thought it was too large. They disagreed. In any event, I took the package to security and was told it was too large! I am really disappointed in the service and am hoping this is not because American Airlines is now running US airways."

Plussat: "Food was great"
Miinukset: "Nothing"

Plussat: "Got there with minimal delays"
Miinukset: "Inattentive staff, broken tray table, seats not cleaned between flight ( covered in food crumbs), small seats"

Plussat: "on time"

Miinukset: "Aircraft was switched for maintenance. Incredibly late arrival"

Plussat: "I watched incendies and lion and both were great films so I commend your film options. The crew were all pleasant and the flight itself was good."
Miinukset: "The chairs have no low back support. I rolled up my sweater and put it behind my low back because the chair is so poorly designed. It seems to encourage a slouched position. maybe you have it that was to encourage people to upgrade their tickets. I hope that's not the case as that would be cruel."

Miinukset: "The temperature, it was cold and asked an agent to turn up the heat atleast and got ignored. The seats were extemely uncomfortable"

Plussat: "Buying wine was a good idea. It's a good cure for frustrations."
Miinukset: "I had trouble checking in online AND printing boarding pass at kiosk. Plane left 45 minutes late. Boarding was chaotic. Headphones did not work with entertainment system. Drink order was incorrect... I just had to pretend I was on crappy public transport for two hours for a one hour journey. I laughed out loud when they announced on flight that Air Canada was voted best North American airline. Riiiiight."

Miinukset: "That there was no meal included. Only ordering extra through the cafe catalog"

Miinukset: "The prop aircraft that Air Canada uses for the YYC-YEG route are old and cramped. They do nothing for the Air Canada brand."

Plussat: "Video screen in seat back so I could watch movies"
Miinukset: "I forced to check my carry on bag despite the fact that there was room in overhead compartments. Consequently my bag was damaged when loaded onto plane, or when unloaded onto baggage carousel. Disorganized loading of passengers onto plane."

Plussat: "Movies"
Miinukset: "Poor snack options"

Plussat: "A few turbulents just before landing but great flight crew."

Miinukset: "Constant gate changes. Getting a seat number assigned was tedious"

Miinukset: "Ei mahdollista edes ostaa internettiä 6h mannertensisäisellä lennolla"

Plussat: "I arrived safely with my children"
Miinukset: "No snacks"

Plussat: "There was a hour delay but once on board the crew and flight was excellent."

Plussat: "Entertainment was good"
Miinukset: "If you're about to serve continental breakfast it doesn't mean that one little sweet pastry is doing that. Not good!"

Plussat: "Entertainment application was good"
Miinukset: "No meals at all"

Plussat: "Decent movie selection on one of my flights"
Miinukset: "I had booked my Air Canada trip and had a single stop-over while I switched to a different plane. Both of these planes were Air Canada. I Even though I made it through Customs in the shortest time possible, and back through security, I still managed to narrowly make my second flight. They were final-calling my name and actually taking off earlier than expected. Had I been 2 more minutes late, my flight would probably have taken off. I didn't check any bags either, so had I checked one, I don't think I would have made my second flight."

Plussat: "Got free internet for their troubles."
Miinukset: "They boarded us already a half hour late on our plane. Then after we were all boarded they decided to tell us that the pilots had not even landed from their previous flight yet. Once the pilots finally got on board the aircraft they still took another 40 minutes to do their routine checks. Almost two hours later we finally took off."

Miinukset: "Late leaving. Plane packed full. Cramped seating, overhead bins full. Carry on baggage seems unregulated. Air Canada does little to make flying pleasant. Cramped seating getting worse and worse. If you are tall, be prepared to suffer."

Miinukset: "I found the crew members more involved in there own personal conversations rather than the guests.... Trying to get there attention was virtually impossible...."

Miinukset: "Too hot and cramped"

Miinukset: "Plane way too cold, seat would not recline"

Plussat: "The flight attendants were very nice"
Miinukset: "Everytime I have flown air canada they are behind schedule and so unorganized with boarding and their snack suck not everyone likes pretzels. Other air lines I have flown with Opperator much more smoothly offer pretzels or cookies and are on time"

Plussat: "The service was fantastic flying over night is never fun but the staff made the plane very comfortable"
Miinukset: "The plane was very cold"

Miinukset: "So uncomfortable"

Plussat: "Onboard service staff were very good."
Miinukset: "Flight was one and a half hours late leaving."

Plussat: "Crew was friendly and courteous."
Miinukset: "Flight delayed as usual (for Air Canada)"

Plussat: "Good on flight entertainment. On this flight we had a good crew and good staff. However it has been mixed in the past with air canada"
Miinukset: "No food or snack. Only drinks or food for purchase."

Miinukset: "They should have checked the plane before boarding. When the plane was ready to take off they discovered an issue with the lavatory. we had to sit in the plane for more than an hour to get this fixed."

Plussat: "Staff was courteous and friendly. Check-in was quick and painless, despite the mobile boarding pass not working properly."
Miinukset: "Did not ear food or use the in-flight entertainment. Seats are TINY! As a person with very broad shoulders, I found myself literally wedged into a corner as to not bump the person next to me. These planes should not be 3 seater when they are designed for two."

Plussat: "On time/boarding by zone prevents unnecessary gathering at the boarding area."
Miinukset: "Air Canada Boarding agent was rude when I inquired about taking an earlier flight. Her reply was, "The boarding for this earlier flight has now closed- even if I were able to get you on, you would be paying a change fee". I'm tired of the attitude of many of the Air Canada boarding agents."

Plussat: "Okay"
Miinukset: "No cookies or pretzels."

Miinukset: "Flight attendant was awful My seat assignment was the same seat designated to crew and my flight attendant treated badly inspite of the error"

Plussat: "Crew members were very helpful and friendly."
Miinukset: "We were delayed another hour on the tarmac for refuelling. Seems like they should have delayed boarding."

Miinukset: "Air Canada has the worst customer service. Hate flying with them"

Miinukset: "They lost my bag which was full of important clothing I needed for interviews this week."

Miinukset: "My biggest complaint regarding air Canada is the poor service and indifference typically exhibited by their service staff."

Plussat: "Noting"
Miinukset: "It wascancelled and rebooked for next day. Then the person whi gave me the ticket told me no hotel booked other one told me just take a blanket and sleep in the airport!!!!!! Is that a joke!!!!"

Miinukset: "Air Canada as well as WestJet charge exuberant amounts for local flights. They offer services and leg room of a budget airline while charging prices at the top range of a regular airline. Lack of proper competition in Canada allows Air Canada and WestJet to charge whatever they want since there are no other real options"

Plussat: "Fast"
Miinukset: "Fast boarding"

Plussat: "The flight was smooth and pleasant . The crew is friendly and acoomodating. the fligt back to Edmonton was on time. Boarding was smooth and fast."
Miinukset: "Flight to Vancouver was delayed for half an hour. It's a good thing I didn't have a connecting flight to catch."

Plussat: "The ride was very pleasent. Staff were always smiling and super nice."
Miinukset: "The lack of arm space and limited seat recliner."

Plussat: "The crew was very friendly. I think the one lady was new, but she was very outgoing and helpful. Always smiling. This plane had 2 seats per row, I think it was perfect."
Miinukset: "Boarding was delayed because of weather, I know that is not in your control but I had someone picking me up and they waited a long time. I had to buy them lunch. There was no food on this plane. There was no touch screen entertainment system. It was have been nice to have that."

Miinukset: "The drink service only had juices and no small complementary snacks were given. Air Canada is sure getting cheap..."

Plussat: "Kayak's reasonably priced tickets"
Miinukset: "No in-flight entertainments in the equipment (plane)"

Miinukset: "You had to pay for anything to eat, not even pretzles"

Miinukset: "Ni air on during boarding. VEry sweaty hot. Cant you regulate the air while still at the gate?"

Plussat: "was a great flight and had wonderful staff working"