Plussat: "Crew was good, Seating needs to be updated"
Miinukset: "seats could recline better and padding could be better."
Plussat: "The first of a 2-leg trip (Krabi-Oslo) went great. Boarding was orderly and timely, left pretty much on time. Seats were surprisingly comfortable and roomy."
Miinukset: "The second leg (Oslo-JFK) however was a completely different story. The airline dropped the ball in so many ways here. 45 minutes past departure time and they are still boarding people. This was mostly do to the gate agents arbitrarily forcing people to needlessly check bags that would have been fine on board (while simultaneously forcing them to pay for checking thos bags, unbelievable money-grab on the part of the airline). Flight crew made no announcements whatsoever on the delay until 30 minutes past departure time. As an obvious result, bags then took a tremendous amount of time to arrive at claim."
Plussat: "WORST STAFF EVER. Incredibly rude and not helpful. DO NOT FLY."
Plussat: "Not much."
Miinukset: "Everything. Ridiculously low baggage limit, so they can slam you with extra charges. Then they charge you for food and drink, even in premium economy. Most employees we encountered were unhelpful and indifferent if not outright rude."
Plussat: "The crew was nice but strict, which I guess is a good thing. The seats are decently comfortable."
Miinukset: "The seats are very narrow so it feels tight even for a smaller person like me. There is no meal served on this 7-8 hour flight, unless you pre-purchase one online when you buy your ticket or the weeks leading up to the flight. You can purchase snacks, but they take over an hour to be delivered."
Plussat: "I got charged 100 for each leg of the trip for luggage and your app would not let me check them in online"
Miinukset: "Baggage cost was outrageous"
Plussat: "Nothing was good"
Miinukset: "Boarding was slow and made us just stand in line for an hour, there was no food or water on the plane, we waited an hour to take off and then another hour when we landed. Norwegian is the worst airline I have flown."
Plussat: "This was one of the most comfortable and enjoyable international flights I have been on in years."
Miinukset: "The boarding lineup in Oslo is a bit jumbled but if that’s all I have to complain about it was a great experience."
Plussat: "I really liked that the boarding process was seamless and easy to get the on the plane."
Miinukset: "Not having to pay for water"
Plussat: "I am a over weigth and is ok for slim people"
Miinukset: "Few space for wide"
Plussat: "Flight attendant on the Madrid to JFK flight in the Premium cabin was outstanding. Quick service and just the tight amount of interaction. Food was surprisingly good too. Ordering galley items from the video console works great."
Miinukset: "Boarding process in Madrid in like a cattle drive. Probably not the airlines fault but was unpleasant. Premium class seats could use a bit mor padding and the footrests are useful for only very short people."
Miinukset: "No drinks or food with our tickets. I didn’t know it was a different package."
Plussat: "New equipment Boeing 787 Dreamliner"
Miinukset: "I had to pay for first pice of laggige and for food"
Plussat: "New aircraft Good entertainment"
Miinukset: "A bit too cold"
Plussat: "Entertainment was great, as was having a usb port to charge devices."
Miinukset: "Didn't like that i had to pay for a blanket on an international flight."
Plussat: "Crew and plane, timeliness"
Miinukset: "No business class amenities like earplugs, eye cover, pillow, no WiFi"
Miinukset: "My wife and I made our reservation 4 1/2 months in advance. We were notified of an airplane change and only upon my further investigation and telephone calls to Norwegian it was apparent that we no longer had seats we had reserved. As a result we were stuck in the last 2 seats in the rear of the plane. Extremely disappointed with Norwegian. Richard and Sharyn Klassen"
Plussat: "Decent in-flight entertainment, the staff was nice enough."
Miinukset: "It was wayyyy too cramped in this plane. Very disorderly boarding and exiting the plan after landing. It took 45 minutes to get off of the plane."
Plussat: "The dimming windows, the screen in the headset with movies and games, and the direct flight."
Miinukset: "Small area in which to try to sleep, which is to be expected. Not smaller than other airlines."
Miinukset: "Kind of a bumpy landing and the flight was delayed. Baggage check in terminals were down as well, which caused quite a bit of delay"
Plussat: "Nothing because they are cheap"
Miinukset: "They charge you for every little thing you can think of. Very cheap company they don’t even give you water on the plane!"
Miinukset: "The USB port on my screen does not work. My phone was unable to charge."
Miinukset: "I missed my flight waiting at the wrong gate( there was another flight to Stockholm, my connecting city, being conducted by another airline) I did not notice until it was too late. The airline neglected to offload my checked luggage, refused to do accommodate me with a change fee and now has lost my bag and has no idea where it is."
Miinukset: "Delayed by almost 2 hours, with no updates, which caused a missed connection for most of the passengers. And then there was no mobile updates or any information at the transfer area, and we all had to go find informaiton at the Norwegian desk, which only had 1 person working. 6 more hour delay. Whoops!"
Plussat: "If anything, the leg from Oslo to JFK was worse than Bangkok to Oslo! Hard to believe, but true."
Miinukset: "Gate waiting area was cleared - no idea why. As a wheelchair passenger, I was simply stuck for over an hour with no clue what was going on, no way to get to restroom or anything else. Flight delayed over 2 hours & worried about my connection at JFK. GROSS INCOMPETENCE. GROSSLY UNCOMOPETITIVE ON PRICE OR SERVICE OR AMENITIES WITH OTHER AIRLINES. I'm beyond disgusted with these clowns."
Plussat: "the overhead lights were amazing and calming. tv audio was the best I had on any plane so far, and a great selection of movies."
Miinukset: "you had to pay extra for food, even water"
Plussat: "Price was competitive. Nonstop from Oakland to Gatwick was great."
Miinukset: "No Wi-Fi on 787. If they had Wi-Fi, my review would have been excellent, but lack of Wi-Fi makes the flight 10 times longer."
Miinukset: "There was no option to choose a meal when booking through you. We weren't aware that we would have to do this somehow so we went the 10 hour flight without food. They were sold out of anything decent on the SNACK BAR menu."
Plussat: "Fast flight, comfortable seats for the price, friendly flight attendants"
Miinukset: "Airport terminal was terrible, flight was late to arrive and took forever to board, drinks available limited"
Plussat: "Boeing 787"
Miinukset: "No music for entertainment."
Miinukset: "They don't give you ANYTHING onboard. Literally NOTHING but a glass of water. You pay for everything. Horrible!!"
Plussat: "New plane with good entertainment system"
Miinukset: "Worse cabin crew I’ve seen on any airline Extremely unfriendly and short with passengers Same on outbound flight. For this reason will never use that airline again."
Miinukset: "Seats are too small and uncomfortable. Food was stale and I was not given an option because they ran out of the beef by the time they got to my seat."
Plussat: "This flight was very inexpensive. I did not get food service and the entertainment was limited because I chose the least expensive fareI really got my moneys worth: The plane was new and comfortable the crew was respectful and helpful, snacks and beverages were available for a reasonable price"
Plussat: "Crew and plane were great. Only problem was with luggage"
Miinukset: "Losing luggage while making a connection made for a poor flight experience. Also a delay getting first leg of flight put undue stress on my trip"
Plussat: "Flying in a Boeing 787, flight was on time, crew was very professional, more comfortable than legacy airlines."
Miinukset: "Cabin was cold, drinks, meals, services were bare minimum"
Plussat: "The engine purred like a kitten. Seats, free videos, easy access to order drinks & food w tap of your finger. Friendly, courteous greets you w a warm smile. Spacious airplane."
Miinukset: "Norwegian airlines needs to tell their customers that their luggage was left behind in Stockholm. We are exhausted from the long travels & are even more pissed off when multiple customers kept waiting for their luggage. I felt even more horrible to the family that was taking a cruise the next day. Can you believe Norwegian airlines are closed on Sunday. Couldn't talk to customer service until Monday when they opened. Bad customer satisfaction;("
Plussat: "They accept two pieces of luggage per person. Great customer service"
Plussat: "We were in premium economy with its 45-degree-recline seats, and thus got a little shut-eye. Staff were excellent."
Miinukset: "Rude, no announcements"
Plussat: "The plan was on time both ways. They came around with water several times."
Miinukset: "The plane was old. The inflight entertainment didn't work and for a 7 hour flight that wasn't great. There was food served but the chicken & beef fished were terrible."
Plussat: "It was late due to some problem with the plane that required additional paperwork and they did not inform us very well anout it. Food is confusing. We got little half cups for tea that we didn't realize were our tea cups."
Miinukset: "It was late. Better communication would help."
Plussat: "Convenient, reasonable Well staffed and pleasant Boarding handled well"
Miinukset: "Slight delay on take off"
Miinukset: "- The unexplained delay - The waiting on tarmac"
Plussat: "Price, direct flight"
Miinukset: "Everything except price!"
Plussat: "Spacious, filled with amenities, affordable"
Miinukset: "NO WI-FI"
Plussat: "Best value in business class. Go for it."
Plussat: "The crew was nice."
Miinukset: "45 min late."
Miinukset: "cramped seats"