Halvat lennot Lonavala

Plussat: "The Crew was amazing, the Seat a bit better this Time only 3row of 3 Seat"

Plussat: "The Flight from Arusha was so convenient in the timing and it was perfect and on-time."
Miinukset: "Nothing. Everything was perfect"

Plussat: "All good"

Plussat: "Food and entertainment was fine."
Miinukset: "Crew was not very organized or helpful. Need more training/experience."

Miinukset: "I really didn’t like hke the Internet is free for just one hour. And how I cannot make international calls using the doha’s airport wifi."

Plussat: "Boarding was smooth; Plane was clean; Flight departed on time;"
Miinukset: "Flight arrived late for no obvious reason; Crew was good but not as good as what I have experienced in the past with Qatar and other airlines"

Plussat: "all nice"
Miinukset: "nothing but avoid bread"

Miinukset: "My seats from Doha to Mumbai were very uncomfortable....37EFG. The 37D was a pain stepping out and in."

Plussat: "Friendly and helpful staff."
Miinukset: "No entertainment available. A very old plane."

Plussat: "Excellent flight attendant service. Some of the best airline food in the world."

Plussat: "The flight attendants were professional and polite, I requested low-fat meals and they were good, the entertainment was very good, the air temperature was comfortable, most flights I had were on time."
Miinukset: "The legroom was a problem. Seats are kind of narrow, and then, with the lack of legroom it’s somewhat challenging to shift your legs, especially when the seat in front of you goes back! I felt like the person was almost in my lap. My cup even got crunched. I think my biggest issue, though, lay in how I was treated after paying $127.00 to obtain a day pass for the lounge each way. For my inbound flight my purse was branded with an “economy” class luggage type tag, and I was made to feel as though I was trying to sneak in. I had to show my boarding pass a number of times to employees after asking for the location of the lounge in order to be directed there, and then my credentials were examined as though I was trying to get into Fort Knox. Upon arrival at the desk, I was somewhat tersely informed that I had 6 hours. I went out of my way a bit in order to fly Qatar, which is supposed to be so wonderful, and I was underwhelmed. I’ve had better experiences on Lufthansa and Turkish Airlines."

Plussat: "Seats were comfortable, they were aware of alternative meal requests, professional, comfortable temperature"
Miinukset: "When dropping my bag at check in counter, the employee at the counter asked, somewhat intrusively, what the extra fee I paid was for. When I told her it was for the Al Mourjan lounge in Doha, her facial response and attitude came across as judgemental, and was not appropriate"

Plussat: "Very unfriendly and non cooperative ground staff. They treat different colored people differently"
Miinukset: "Staff looks down at Brown skin"

Plussat: "Small airport"
Miinukset: "Transfer is inconvenient."

Miinukset: "My flight was delayed almksr 3 hours...nothing more. It's very frustrating because the problem could have been avoided if they were more careful but oh well. I'm making this review very short compared to my others because I know that if I start on a rant, I won't stop. Trust me, I'll safe that for the phone call complaint I'll be making in a few hours..."

Plussat: "Excellent service from the crew. Flight on time."

Plussat: "Cabin crew including the ground staff were awesome in providing best of its class customer service. Food and entertainment onboard was really good."

Miinukset: "Menevintä ruokavaihtoehtoa (kana) ei ollut tarpeeksi, taaskaan."

Miinukset: "Extra hour that takes to do this flight because we have to fly around Saudi Arabia....."

Miinukset: "Food"

Plussat: "We had requested wheelchair assistance. And the way helper was assisting us its not professional services. Which Qatar Airways promissi g to us."
Miinukset: "Helper was literally dragging two whelchairs at a one time. Means two passengers sitting on two different whelchair was pulled by one helper. I actually want to share video with airline so they will understand what they are promissing and what they are providing to their customers."

Plussat: "The movie selection was good."
Miinukset: "-my seat did not recline, which I understand that I was close to the emergency exit but the person in front of me could still put their seat back way farther than they should be able to and I was unable to do simple things like put my glass of water on my tray -I had a vegetarian meal which was literally just rice and ground up brown mush-I have no idea what that much was -I asked twice for new headphones because my was broken but they forgot -When the flight attendant was coming around with water and she looked me to see if I wanted any and I said yes, she just skipped over me. I didn't pay a few hundred dollars extra for this."

Plussat: "Had the best flight experience of my life. Comfort, food & especially service was excellent."

Plussat: "Hospitality"
Miinukset: "NA"

Plussat: "Okay"
Miinukset: "Okay"

Miinukset: "Food is not fresh, very uncomfortable seats and very little leg room."

Plussat: "Nothing at all"
Miinukset: "Everything"

Plussat: "For the first time, my vegetarian food was pretty good and I didn't have an upset stomach as soon as I landed in India. It was a miracle for me. Thanks, Qatar airways."
Miinukset: "The seat was uncomfortable as usual, I am in my 60s. But most of my economy seats are somewhat the same, so no difference."

Plussat: "everything went perfect , tank you KAYAK"

Miinukset: "The legroom is ok but the space between two seats is very tight and felt very cramped throughout."

Plussat: "-Great selection of movies, Ted talks, and games to view on individual screens, headphones were provided. - Blankets and pillows were provided to everyone, along with a kit with toothbrush, toothpaste, socks, and eye mask. - Adjustable head rest. - Nice to have wifi, although only 15 minutes is free."
Miinukset: "- Tiny, cramped seats and aisles. I'd heard the Quatar has more leg room than other airlines. This is definitely not true. If the person in front of me reclined all the way, they crushed my knees and I'm only 5'7". - Seat cushions are thin and hard. - baggage check in took a very long time; about 45-60"

Miinukset: "Other passengers pushing, coughing & sneezing without proper sanitary measures; dirty toilets. This reflects on the education level of passengers, not the crew, but it still makes flying into Jeddah on packed flights particularly miserable."

Plussat: "The flight crew was great. They were very kind."
Miinukset: "The biggest problem with my flight was it was very crowded so it was hard to get comfortable for such a long flight. I wish I can afford first class but I can't."

Plussat: "SPECIALLY THE CREW SERVICE EXCELLENT"

Plussat: "Great personnels!!"
Miinukset: "Overall nothing but great Service!!"

Miinukset: "I had to ask for wine to 3 different hostess's"

Plussat: "Roomy seats & clean appearance and modern cabin."
Miinukset: "This is an isolated experience on Qatar but a couple of the crew members had poor attitudes. One flight attendant talked down to passengers during boarding and while serving. Another flight attendant acted as if if she was being inconvenienced when asked for water. The seat did not function properly. It would recline on its own which caused constant adjustment throughout the flight."

Plussat: "Good"
Miinukset: "Nothing"

Plussat: "nothing"
Miinukset: "price and comfort"

Miinukset: "Poor quality food"

Plussat: "entertainment selection is great"
Miinukset: "GIVE US WIFI! Also on international journeys, they should make coffee and drink rounds more often"

Plussat: "Crew polite and efficient."
Miinukset: "Boarding process non-existent. Huge queue of 80+ people. Seats average comfort. Food bland. No entertainment other than on the overhead displays. Will avoid flying with this type of plane / flight."

Plussat: "The food and a good response from the air hostess"

Plussat: "Everything"
Miinukset: "NOTHING"

Miinukset: "Not serving food in time."

Plussat: "Food"
Miinukset: "Take off was late"

Plussat: "Flight departed/arrived on schedule, crew were accommodating and food/bevs were appropriate for the time of day/flight duration."

Miinukset: "The flight was delayed due to technical issues. The passenger was kept in the plane for 3 hours and no water supply was distributed to the passengers until the crew was approached. We were asked to change plane after 3 hours and we had to go through the transit scan once more with limited time to spare. Upon reaching the new gate, all passengers were tired from the waiting and rushing. Snack box was distributed but it wasn't sufficient for everyone. There are passengers who had to wait till food was served on board which is another 2hours later. In this changed aircraft, the annoucement system went haywire. We were waiting to depart the airport but it recited the crew is ready to decent. It went on a couple of times. The situation could have been handled in a much effective manner."

Plussat: "Service and drinks were frequent and good. Stewards were friendly and helpful. very professional."
Miinukset: "Food was extremly salty and not enough of it per serving. two meals I could not get my choice."

Plussat: "Food and service in business class were exceptional."
Miinukset: "Lie-flat seats hard as plank boards!"

Miinukset: "I sent my old grandparents trusted them to take care of them but they were treated very badly and had a horrible trip"

Plussat: "Food, entertainment"
Miinukset: "Terrible check-in (30min waiting), boarding was uncoordinated, and the cabin was probably 30 degrees!"

Miinukset: "Need More premier economy seats"

Miinukset: "Seat adjustments were not working on both seats in the Houston- Istanbul segment!!"

Plussat: "Service was great"
Miinukset: "The seat was very tight and behind me was kid that make messy and noisy to much , and one of the women was smelling very bad"

Plussat: "Lousy airport (not technically airlines fault)"

Plussat: "All good"

Miinukset: "Same comment as above."

Plussat: "They boarded on time, took off on time, and the service was friendly."
Miinukset: "Nothing really."

Miinukset: "No gangways."

Miinukset: "gate was announced at the last minute, and within 5 or 10 minutes of the announcement, the plane was boarding. the boarding process was not handled well. the entire hallway leading to several gates was blocked off for checking boarding passes and passports. it was not at all clear what was going on. no explanations were offered, and there was a huge crowd stuck in the hallway."

Plussat: "Overall the experience was good. Cabin crew helpful."
Miinukset: "while going to US from Mumbai -Wheelchair service at Istanbul was found unsatisfactory. The attendanct was unfriendly adamant and rude. overall the wheel chair persons were neglected by the airlines (even at Boston ) but the cabin crew took care of all wheel chair persons."

Miinukset: "Boarding at Ataturk Istanbul airport was happening randomly. They did not follow the group boarding like in IAD airport."

Plussat: "Nothing"
Miinukset: "Everything"

Miinukset: "I was in the middle seat next to a very big man. His belly and arm was spilling over to my seat. I could not even pull out my food tray from inside the arm rest. Had to eat with my food on my lap. Throughout the long flight his arm on my side and his elbow was hurting me."

Plussat: "Nothing"
Miinukset: "Comfort, service, food"

Plussat: "Being able to check two suitcases per person. The flight attendants were very calm and helpful."
Miinukset: "We couldn't check in online with our lap infant."

Plussat: "The entertainment and services of crew"
Miinukset: "The vegetarian food was not that good..it can be made better."

Plussat: "Excellent Service & On time Schedule"

Miinukset: "They lost one of our bags."

Miinukset: "Departure is 4 hours late. Missed connecting flight at Istanbul. Asked us to pay for Visa to stay in hotel. Did not have money. Also forgot to take Credit card from USA. As per the rule Airlines has to pay for Visa. They never paid. Asked us to pay. Totally harassment. Never book Turkish Airlines in my remaining whole life. Also will this incident to all my friends after going back to USA. Very very bad experience. Sat down 24 hours at Airport without food and sleep. Mostly will file a case against Airlines."

Plussat: "same as my experience to Istabul, ths was a connecting flight, I saw their Ad in their inflight magazine, didn't know they were rated #1 6 years in a row. Was pleasantly surprised on how good they were. Comfortable seats, excellent on board service, food better than average, pleasant and professional staff. Try them, you won't be disappointed"
Miinukset: "Nothing"

Miinukset: "The layover was too long."

Plussat: "Excellent STAR lounge in Istanbul Good service, once settled. Friendly staff."
Miinukset: "On line check-in system does not remember frequent flier info. Passport check at gate was poorly managed. Everyone was in waiting area then told to get out and stand in line for passport check. It happened each time so this seems to be their normal process. On flight back they bused us to the airplane and waited for all three buses to arrive at the airplane before allowing anyone to board. Flight attendants helped with moving carry on bags in bins but with little consideration to the items. Completely unorganized boarding process to the point it is worth paying a little more to fly a different airline."

Plussat: "Flight itself was comfortable even though it was very full. Good, well maintained airplane. Great pillow and blanket. Somewhat hard seat. Love the newspapers they give us to read - what a selection."
Miinukset: "Istanbul airport really lacks seating for its passengers in the general areas. You need to sit in a restaurant to rest your feet as waits are quite long between flights. Another problem is the lack of internet for passengers without Turkish cell accounts. This should be corrected. Finally, lack of water fountains in the airport is also a problem."

Plussat: "Food and service very good"

Plussat: "The overall experience was good but small gestures by crew can improve the same significantly."
Miinukset: "Crew slow to respond or non responsive even for a glass of water."

Plussat: "I am always pleased with Turkish Airlines service and I love that they still give the little extras. It makes me feel more comfortable and the earplugs are always welcome!"

Plussat: "I liked the service and the food."
Miinukset: "It could have been on time flight."

Miinukset: "They messes up our special food order and served us meat!"

Miinukset: "Food"

Plussat: "From the first person I met (the man who printed my boarding pass at the counter) to the crew on board each flight, I was very impressed with the people at Turkish Airlines :) Everyone was very pleasant and helpful, and made my trip enjoyable."

Plussat: "Same as above"
Miinukset: "Same as above Very bad experience"

Plussat: "Lots of nice little amenities (lip balm, sleep mask). Tons of movies to choose from."
Miinukset: "Seats were small, old and uncomfortable."

Plussat: "The service was outstanding, this is one of the best airlines I have ever flewn. Considering its elegancy and exquisite service. My twelve hours from Miami to Istanbul turned out to be less because of the amazing service I recieved. Very happy that this airline exist and cannot wait to go back and experience this great airline again."
Miinukset: "They're are no negative feed back to Turkish Arlines"

Plussat: "Crew service, choice of in flight entertainment"
Miinukset: "Discarding our original chosen seat assignments and assigning us random seats. Food was also below par."

Plussat: "Entertainment system was newer & good"
Miinukset: "Not managed properly. Didn't have any food available other than veggie pasta. Pasta was dry. Servers took too long to give food or drinks."

Plussat: "On time, food was good but can be better."
Miinukset: "Space for legs too short, for long hour flight better use bigger plane with bigger space inside."

Plussat: "The crew on the plane was superb and service excellent"
Miinukset: "The ground personnel in Istanbul were rude and prevented us from boarding before the general boarding even through we were business class passengers. She made us wait till all economy passengers were boarded before permitting us to board the plane. When the business class passengers requested to know the reason she just said this the way she was going to do it. She yelled at the business class passengers for no valid reason. I have travelled business class and never been put to such humiliation!!"

Plussat: "Food and drinks and staff"
Miinukset: "Walking in the cold in Istanbul, not much leg room"

Plussat: "Friendly crew, good food, nice goody bag. Seats in the middle of the plane are spacious and allowed for a very comfortable flight."

Plussat: "Istanbul airport is absolutely terrible...worst in the world"

Plussat: "Nothing"
Miinukset: "My seat got changed without informing me- for a mother who occupied it before I even got to my seat. No space for my bag- the crew didn't help. I had to fight with passengers my self. Horrible experience"

Plussat: "Overall great experience."
Miinukset: "Choosing a vegetarian meal was not an option in the booking/checkin process. I have taken 8 Turkish Airlines flights and in only one of them apparently I was expected to have specified a vegetarian option. All other times a vegetarian and meat option was provided on board. So it was confusing. The crew still accommodated my choice and were able to get me a veg crew meal."

Plussat: "Lots of cabin staff and they are pleasant. New plane with very good entertainment system and choices. Good food."
Miinukset: "Very full flight with lots of children. Not the airline's fault but that detracted from comfort and ability to sleep."

Plussat: "great in-flight experience"
Miinukset: "the boarding crew failed to check passports initially, so was forced to make everyone at the gate get up and relocate to outside the gate, only to re-enter and get reseated. this was just poor planning."

Plussat: "I loved everything about this airline! First the fact, they used a B-777-300ER on this route, which is my most preferred aircraft! Next, they upgraded us to a class which is in between Economy and Business. But even otherwise, their economy is very good! Indian food was served which was very tasty and authentic! Inflight entertainment and beverages were also very good! Cabin crew was excellent! Could find NOTHING to complain, it is now my favorite airline!"

Plussat: "FROM THE TURKISH DELIGHTS to the amazing choice of food and drinks all the movies to watch flying with turkish airlines was amazing!!! considering the prices for the tickets beat every airline out there and it was like a week before departure!! incredible just incredible no complaints at all!!"
Miinukset: "absolutely no complaints at all"

Plussat: "Food quality was excellent. We ordered Hindu Vegetarian meal and it was served warm and taste was very good. Lot of options for in flight entertainment including bollywood movies. Aircraft was clean and very nicely maintained and lit."
Miinukset: "Boarding process could be little more professional. Announcements could be little more clear as they speak in Turkish but not very well pronounced in English. It's not a deal breaker but helps everyone."

Plussat: "Our flight was delayed in Bejing, than we loosed the booked flight of KLM. When we arrived in Amsterdam, we get the recheked in flight."
Miinukset: "Doesn't"

Plussat: "The entertainment was amazing"
Miinukset: "The seats were a bit hard"

Miinukset: "This return flight was much better than the flight going to Amsterdam. I believe the biggest factor was the type of aircraft. The old 747 just didn't meet expectations. The newer 777 on the way back was much more comfortable, with better amenities."

Plussat: "Like the overall KLM experience"
Miinukset: "Food could have had better quality and the stewardess served it all at once versus in the various courses."

Plussat: "Crew was nice and friendly"
Miinukset: "Airplane so uncomfortable. Food horrible. Not even available for one of us what we ask for on what was offered. Bad taste and not what can be on a that length of time flight."

Plussat: "The crew were really helpful with people who had tight connections because of the delayed flight"
Miinukset: "I wish they had WiFi"

Miinukset: "The check in desk was late opening & the carry on luggage size was smaller than advertised on their website, so it had to be put in the hold. Open on time to prevent less stress to travelers & give more accurate information about cabin luggage."

Plussat: "Very pleased with KLM - efficiency all round and especially the baggage handling at Schipol swhere I had 20 minutes to transfer and my baggage came back with me to the UK which is no mean feat given the hustle and bustle of such a large airport"
Miinukset: "No downsides at all"

Plussat: "The crew were amazing and the flight was very smooth."
Miinukset: "Keep up the good work"

Plussat: "Crew's hospitality, good music, good destination material, terminal info, good system overall"
Miinukset: "Less legroom, storage space, bad food, few movie options."

Plussat: "The crew was really friendly."
Miinukset: "There was a Force Majeur delay in Helsinki due to wings freezing that caused 20 minute delay to Amsterdam and made the interchange stressful."

Miinukset: "Poor food, flight attend and finally baggage missing. Overall experience is extremely bad."

Plussat: "NOTHING"
Miinukset: "Having to change my seat to accommodate a rude belligerent passenger, who had taken my seat, refused to move until spoken to by steward. She then made my flight a nightmare, until I let her sit in my aisle seat. Even then she was not satisfied, she abused me the whole flight damaged the screen so I could not use it until the steward fixed it. Demanded that I except any and all alcohol to give to her to drink. When I am tea total she then continued to abuse me. I asked the steward to move me he just shrugged his shoulders and said there was nowhere else. This is definitely my the worst flight I have experienced."

Plussat: "Employees were very friendly"
Miinukset: "The seats were very small"

Plussat: "Efficient crew"
Miinukset: "Long, slow line at check in. Not many new movies or tv shows"

Plussat: "Crew was great, very nice"
Miinukset: "Not enough legroom"

Miinukset: "Our total flight time was about 17 hours - MAD- AMS-LAX. My husband and I both have an internationally approved carry on luggages with us. When we checked in - they asked us to both check in our carry on luggage. The reason why is because they said they don’t think they have enough space for our carry ons. I told the crew member checking us in that other people that was checking in with the same hand carry size luggage with us had no problems taking it with them. For being about to be on a 17 HOUR FLIGHT we should be ALLOWED to have our carry ons with us! We take carry ons for that reason! I had to argue and prove my case to the crew member to atleast keep 1 carry on with us. I thought that was an UNACCEPTABLE reason for us to check in a carry on luggage when we had a 17 hour travel time ahead of us. Not a happy costumer here."

Plussat: "Nothing"
Miinukset: "Super delayed. Could have fixed the issue BEFORE we were sitting on tha plane for TWO hours"

Plussat: "Flight crew was fine. Food was good."
Miinukset: "Checking in was extensive for unaccompanied minor. But gate crew was very unnattentuve and though we showed up as first in line, they did not focus, and kept saying to wait. Ultimately our son was last person on the plane."

Plussat: "Short flight with good communication."
Miinukset: "Nil to complain."

Plussat: "Good information and helpfil boarding."
Miinukset: "Has to wait in confined area fir nearly 2 hrs before boarding. No restroom or refreshments within that area."

Plussat: "Nothing"

Plussat: "The cabin crew were good. They explained what the arrangements were for the delayed flight connections"
Miinukset: "The plane wasn't refueled and so was not ready for take off once the passengers were loaded. The plane had a technical problem when it tried the first take off and so it had to be abandoned. This was alarming.."

Plussat: "Everything"
Miinukset: "Nothing"

Plussat: "Everything. A truly faultless experience!"
Miinukset: "Nothing"

Miinukset: "Flight way delayed 3 hours. Staff gave no information and wouldn't help rebook us onto other flights. They gave us food vouchers 2 minutes before we finally boarded, so we couldn't use them. The food on the plane had spoiled so we were all starving on the flight, and we all missed our connections. Horrible experience and wouldn't fly with KLM again."

Plussat: "The staff at the front desk for the check-in were extremely helpful. I had a complicated issue with my luggage and they helped me to sort it out in the best possible way. Amazing service! Furthermore, the entertainment on board is great! Nice movies, nice food, friendly flight attendants, etc. They even offered me a second sandwich =)! I truly loved my experience with KLM."

Plussat: "The included snacks and the seats."
Miinukset: "Nothing."

Plussat: "Flight crew was pleasant and attentive. Seats were comfortable for economy as well. We were allowed to check in extra baggage for free at check in which really helped since we would be catching a connecting flight in Amsterdam"

Plussat: "I was pleasantly surprised they had a snack service on such a short flight. The flight attendants were very friendly"
Miinukset: "Amsterdam customs is the most disorganized I have ever seen. With the number of tourists entering the country you would think they would have done something about it. There were only 2 customs agents!! One for all passports and 1 for all passports. We were in the customs hall longer than we were in flight!"

Plussat: "Loved the service...everything was excellent"
Miinukset: "The bus class seat was a bit narrow at the feet"

Plussat: "Nothing"
Miinukset: "Late Cabin extremely warm Full flight and centre seat means no room to relax or carry out work"

Miinukset: "Our flight was canceled from Amsterdam to Bordeaux and did not receive any direction and had to find alternate flights for ourselves with the personal expense of using our own cell phones. Then our luggage lost for 3 days. Not happy!"

Plussat: "The staff was fast and curteous."
Miinukset: "There is not anything to complain about besides the usual discomfort of travel."

Plussat: "Same as above"

Plussat: "KLM fed a sandwich even though the flight was only 2 hours. The crew was pleasant. Getting through the Amsterdam airport to catch a connecting flight with only an hour to do so was no big deal. Airport staff was pleasant and helpful."

Plussat: "Flight unpleasant. Ground staff in Marseiile great but gate crew didn't control carry on baggage and many of us could not use overhead bins because of passengers who stowed more than one and often oversized suitcases above, so we and many others had to place carry on suitcases under seat. Attendant on plane totally unhelpful and could have rearranged a few bags to make room but preferred to stay in back of plane and talk. To be fair, rest of flight was pleasant although late due in part to boarding issues."
Miinukset: "Carry on baggage issues and storage on plane. One aloof and unhelpful member of flight crew."

Plussat: "No entertainment or food needed on a half hour flight. Otherwise excellent."
Miinukset: "Nothing​"

Miinukset: "seats on Jet air flight are very uncomfortable"

Miinukset: "Because of slow boarding process flight was delayed by 15 minutes. I had short connection in Amsterdam."

Plussat: "Overall, good flight"

Miinukset: "The flight was delayed for more then an hour and there was a last minute gate change to the other side of the terminal."

Miinukset: "While dropping off my luggage, the staff confirmed that the booking made and paid for was indeed a emergency exit seat. Once on board the seat did was not an Emergency exit row."

Plussat: "Fast,, efficient but friendly crew"
Miinukset: "Nothing bad about this short haul flight"

Miinukset: "Our first flight got delayed, so we had to miss our flight from Berlin to Amsterdam."

Plussat: "You asked to be waiting there like live cattle for 30 minutes."
Miinukset: "The sites, movies, entertainment system was OLD."

Miinukset: "No food or entertainment on this short flight, which I wouldn't expect. No way to not rate these items on the survey."

Plussat: "Uudet elokuvat."
Miinukset: "Ei wifiä."

Miinukset: "Ei wifiä."

Plussat: "food very good."
Miinukset: "there wasn't so many movies in italian."

Miinukset: "Flying back to US, passsengers get charged for their luggage. Which this is not informed to us, neither On our email nor when we were checking ( for free) in Us"

Plussat: "Good selection of movies"

Plussat: "The plain was ok, the crew really nice and attentive. The only “problem” would be the food, mostly for the breakfast that was awful."

Plussat: "Not much expected as it was a budget trip."
Miinukset: "Poor timing in between connections, barely made in time to my first connection being the last person to board"

Plussat: "Cheap ticket"
Miinukset: "The fact that you cheapskates don't allow credit or refund is downright usury. I didn't take that flight because of medical issues that caused me to cancel my trip 2 weeks in advance. I pleaded with you to be able to take a credit, to no avail. You lost a customer."

Plussat: "The crew worked hard, but the food was below the French standards."
Miinukset: "The flight was delayed for 2.5 hours and the passengers spent this time in the cabin without a/c."

Plussat: "Modern aircraft with power, big screens etc"
Miinukset: "Teenage crew, poor service (not even water brought on request, all "self service" at back of flight, and not being allowed a second drink with dinner), poor language skills (crew not very helpful when 2 hour delay meant I could miss connecting flight, suggesting I "walk fast")."

Miinukset: "It is very difficult to get around CDG airport with a disabled person. There is no shuttle. By the time we got to check in, we were ten minutes late. They would not check us in, and we paid over $700 to change tickets to the next flight. When I complained, I was told to stop being rude or I would get no ticket at all. My mother is 94 years old and we did the best we could given the circumstance."

Plussat: "Very good male crew member. Pilot genuinely apologetic for the delay."
Miinukset: "After running due to a 1 hr 10 min change over between flights boarding didn't prioritise anyone but I got on fine. Only to be told at the departure time that there was a problem with the baggage hold and we were delayed. In total 50 minutes late leaving. Breakfast a simple brioche with nothing to add to it."

Plussat: "Nothing"
Miinukset: "Plane left 45 minutes late. No reason given either when waiting or after late boarding. I didn't eat as I tried to sleep byt narrow seats meant being woken constantly by fidgety neighbour. Fortunately the plane made up most of the lost time and I got my next Air France flight. This one was 50 minutes late departing."

Plussat: "nice drink selection on board flights"
Miinukset: "My pregnant wife was downgraded from business to economy 20 minutes before departure because the airline made a mistake with the reservation for our puppy traveling in the cabin with us. If this were not enough, the airline also lost one of our bags so this week we have to file for compensation for both begin downgraded and for the contents of our 30 kilo bag which never made it to Ho Chi Minh. Air France was a complete and total disaster and I would strongly recommend all friends and colleagues to find alternative airlines for travel"

Plussat: "The crew were nice."
Miinukset: "The boarding process was horrible and it involved climbing down steep stairs from the air tunnel to the tarmac to board a bus that took us to a far distance where the plane was parked. Had to new walk in the sweltering heat to the plane can climb up steep stairs in the heat! We were now kept in the plane for another hour with no aircondotion. It was boiling hot in there. We had to use the safety manuals to fan ourselves. We eventually left late and got to Lagos one and half hours we were meant to get there. Lastly not all the luggage arrived. Two days into my arrival and I am yet to get all my luggage. It was truly a horrible experience which was echoed by fellow passengers."

Plussat: "Food and service was good and price was acceptable"
Miinukset: "Very long route"

Miinukset: "Crew not only lacked sensibility to understand the purpose of an emotional support dog but kept harassing me about the dog being tied to my seat. At some point a flight attendant even tried to touch my dog, invading my personal space. When the dog rightfully acted defensive trying to protect me, the crew member started threatening me that he would have the dog sent to cargo, the last thing a person with an emotional support pet wants to hear. Extreme lack of professionalism."

Plussat: "Fine for a 45-50 minute regional flight."
Miinukset: "Wouldn’t be great for long-haul flights."

Plussat: "Free snack and drinks. Good service."

Plussat: "In cabin crew was attentive and friendly. Food was good and came at good times. Middle bathroom on Airbus 380 was big and comfy."
Miinukset: "Boarding was not too well organized and I followed Security's direction who put me in wrong line and I wasn't able to board with my priority group. Sitting in exit row with no floor storage so this delay made it hard to find overhead storage above my seat. (Grrrr) Entertainment system didn't work which made the flight feel LOOONG. (They offered an in-flight credit, but I'd paid for premium exit row seat and had to choose between moving to working system in crowded middle seat or keep premium, exit seat. I decided to have them move me to a seat with a working entertainment system, which were available and they'd offered, but never happened.) When I got home, I discovered the gift I purchased with in-flight credit and my own money wasn't the one I'd requested from Duty Free catalog so now I have to figure out how to solve this problem. (COULDN'T GET IT RIGHT.) Premium exit row seat was narrow, due to in-seat tray table & entertainment system, but seatbelt mounts and thinly padded seat made it even more uncomfortable on a long flight."

Plussat: "Staff pleasant and courteous fine meal and beverages! Arrived ahead of schedule in Bucharest!! Overall a very pleasant experience!"

Miinukset: "The company simply lets passengers board a fulled booked flight with far too much luggage. Result, take off 20 minutes late because there was not enough room for luggage in the overhead compartments. I was flying with just a small backpack that went under the seat"

Miinukset: "I was asked to change my seat repeatedly"

Miinukset: "Its been a week. My trip has ended. I still do not have my bags. Terrible customer service."

Plussat: "Speed, professionalism"
Miinukset: "Nothing"

Plussat: "This is what happens when you get roped in by a low price."
Miinukset: "Disorganization which led to not being able to pre-purchase baggage. Then bad info at airport which led to multiple trips through security trying to make weight on a bag that should have been checked but was told didn't need to. Ended up missing flight, having to rebook at full fare and no one knows where the bag that was checked is. STAY AWAY!"

Plussat: "The crew was Nice onboard But in the AirPort No Good at all.."
Miinukset: "People in CDG AirPort Seen so Rude or stressfull, Well also a flight almost 3 hours with out entreteiment .. boring .."

Miinukset: "Not checking my carry on weight at check in then letting me walk all the way to security to then check my bag and tell me to go back to check in then the counter is closed and they tell me it's too late and that I need to get ride of my things so that my bag is under weight and barely making the flight"

Plussat: "The crew was good and very good pilot's"
Miinukset: "No leg room between seats"

Plussat: "The crew is great, with their typical slightly humourous and casual French attitude. Great collection of international quality movies."
Miinukset: "Average and disappointing sitting space. The vegan lacto-ovo meal is disappointing."

Miinukset: "Each time the space in this planes is smaller. Surprising, it was very hot all the time."

Miinukset: "The food is awful The entertainment, i.e. movie selection, is not very good and doesn't change very much. The seats are not comfortable and my chair did not recline."

Plussat: "Boarding sevece was very nice and helpful Thanks so much"

Plussat: "I am a 70 year old woman with reduced mobility. The flight attendants made sure that I was given an aisle seat and they helped me find a seat with two empty ones next to me. The crew could not have been kinder."
Miinukset: "There is nothing I did not like."

Miinukset: "We tried to check our bags through Charles DeGaulle onto our connecting Air Canada flight and the agent refused to even discuss it. Pretty bad service."

Plussat: "I like the service of AF"

Plussat: "movies were great, watched a lot of them food, while nothing to write home about, was at least tasty and not inedible the staff was great, friendly, welcoming, hard working loved that we could have wine and snacks"
Miinukset: "we had paid for the exit row and had a luxurious amount of room. But when we tried to sleep, our fellow passengers came and stood at our feet and talked so loudly that we could not possibly sleep. They stayed there for more than an hour. Would have loved for the staff to maybe ask them to tone it down, if not move."

Plussat: "Spacious cabin, clean and bright. Attentive crew offering snacks and a drink for an hour flight."
Miinukset: "Although incoming plane arrived late, flight home arrived 20 minutes early."

Plussat: "i tried to cancell my flight but didnt answer me1"

Plussat: "I normally like to take an Air France flight. I love the food and the crew treatment. I like this French know how."
Miinukset: "I really don't like this new scedule at 11.00 My flight from Nantes needs to take off at 6.10 I need to leave home at 3.00 I imagine that I am not the only one with this kind of problems. Please, try to help"

Plussat: "Crew members were nice and polite."
Miinukset: "The plane was so old, it's like they bought it at a junk yard. The seats were falling apart and were very uncomfortable. Entertainment system is the same age as a VCR. Food was so bad I actually threw up (first time for me ever; I can eat pretty much anything and no problems). Given other compatibility priced options, I won't fly AirFrance again."

Plussat: "Comfortable, crew were fabulous. Food was fine. Champagne and they filled my water bottle happily!"
Miinukset: "Nothing!"

Plussat: "Nothing whatsoever"
Miinukset: "The "Czech Airlines" flight I purchased was actually an Air France flight number. When I arrived later than planned but still within good time, which was my fault, I reported to the Czech Airlines check-in (D2). This is very, very far from the Air France check-in (A2). No person and no sign was at Czech Airlines gate saying to go to Air France instead. By the time I determined what to do by talking ro the airport information booth and I walked to Air France instead of Czech Airlines (at CDG airport this is 5 minutes walking very fast speed on conveyor belts.. perhaps more than half a kilometer), I was past the boarding time limit, but the flight had not yet left. Then I could not print the boaring pass because of the time. When I asked an Air France employee for help, he simply said "you cannot board" and stood there smugly. He must feel great being a 25 year old who can turn people away from international flights at his own discretion to completely ruin their day especially when the plane is still on the ground. I have not even explained yet about the similarly awful experience I had when I booked the next flight (Czech Airlines at 09:45) for a much higher price (118 euro) and was not told that this Czech Airlines flight is "really" a Czech Airline flight. After paying much more to a Czech Airline person, nobody informed me to stay at the Czech Airlines area (2D) so I naturally went back to Air France since I had already had so much trouble. When I arrived there, of course, they tell me to go back to Czech Airlines and now I was again late. Thank God that I was able to confront a random trolley man who Kew where the Czech Airlines people were and try tried very hard to get me to the plane even though the boarding time was over. All in all, this was the worst travel experience of my life. I have now wasted 40 more minutes of my approximately 2.5 days in Prague to tell you this. I hope you consider it."

Miinukset: "Food was unexpectedly bad and both meals were cold"

Miinukset: "They lost my luggage going to AFRICA...didn't see the suitcase until 6 days later. When I received the suitcase, over $1000 in equipment was stolen , suitcase was all scrambled...I WAS ROBBED ! ...then on the return flight to HOUSTON, they lost my suitcase again ! W.T.F ? ! No one has called me to apologize for anything ! I expect to be reimbursed for my loses, or I will sue the airline."

Miinukset: "Need to collect luggage in Shanghai airport and check in again"

Plussat: "Left on time arrived a bit early"
Miinukset: "Small plane, tight seats and limited leg room. But the flight is only 26 minutes."

Plussat: "Overbooked our flight and we had to wait for everyone to board until we were confirmed we could go"
Miinukset: "Overbooking"

Plussat: "The food wasn't bad."
Miinukset: "My husband & I were seated toward the back on the side. Our seats had several inches less leg room than the ones surrounding us (not sure why). This information was not made available when we booked our flight. My husband is 6'2" and his legs legitimately could not fit into his seat. He had to sit the entire flight with one leg in the aisle and the other tucked under the seat in front of me. It was only made worse when the kid in front of him fully reclined his seat. We would have chosen to not sit together rather than endure that had we been given the option. Also, the menu they distributed said they serve ice cream but we asked and then didn't have any. Don't get my hopes up!"

Miinukset: "Flight was at 10:30pm. Waited at the gate from 9:00-10:40 with no news. Nobody knew what was going on or what we were waiting for. Finally at 10:40 they announced that the flight would be delayed, even though we had figured it out by then. At 11 the flight crew showed up. We finally boarded at 11:30 and we arrived an hour late to our destination. They offered drinks to the 2 people flying "business class" (they were just sitting in the front but amongst the economy class seats) at the very beginning, but then waited to serve everyone else, but as it was late, most people were already sleeping. We arrived an hour late."

Plussat: "Cabin Food"
Miinukset: "Boarding (a mess) Delay Headphone plug (almost impossible to access)"

Plussat: "Crew was polite and professional"
Miinukset: "The planes was rather small and it didn't leave on time. There was no entertainment."

Miinukset: "The plane must be at least 25 years old, and the food was horrible!!"

Plussat: "On time and comfortable flight."
Miinukset: "No free snacks."

Miinukset: "Just believe overall they could do better"

Plussat: "Terrible food. The food will actually make you sick."
Miinukset: "Charge extra for food but provide food that will not make you sick."

Miinukset: "Late departure caused down stream issues."

Miinukset: "I noticed that a rubber beading of a sliding part of the left wing was worn out and was waving with the wind. I feel this should be fixed immediately for our safety."

Miinukset: "Las películas no se podían poner desde el inicio"

Plussat: "The modern plane and comfortable seats, fast boarding with little queue"
Miinukset: "The new strange self check in and baggage drop proceedure"

Miinukset: "No breakfast on out bound leg"

Miinukset: "it is ridiculous that i should have to pay 75 euro for my first bag. additionally, BA doesn't even give you free refreshments anymore!!!! When every other airline does better than BA on these fronts, why would I ever fly with them again?"

Plussat: "All BA staff were professional, pleasant and helpful. My seat had more leg room than I was expecting (after a flight Seattle to Heathrow where my knees were jammed against the seat ahead of me."
Miinukset: "I was frustrated that I had to pay for either a cup of coffee or water. Since all healthcare providers recommend that one must drink water on a flight to stay hydrated and healthy, a complimentary bottle of water would have supported healthy travel. Due to a short layover in Heathrow, I had no time to fill my own water bottle."

Plussat: "The crew, all the way around were very attentive & courteous, food was great!"
Miinukset: "I was completely satisfied with this airline, would use again!"

Miinukset: "Flight was okay. Did not get my bag after landing at Mumbai airport. Have to wait 24 hours to get it. Very inconvenient."

Plussat: "Nothing to like"
Miinukset: "11 hours wait time!!!! No lounge entrance No food!"

Plussat: "Choice of inflight entertainment"
Miinukset: "Crew couldn’t serve hot drinks, focussed on clearing trays!"

Plussat: "The flight staffs were awesome"
Miinukset: "No USB port on the plane"

Miinukset: "Boarding was a bit confusing and staff wasn't actively being helpful with information. Got absolutely nothing to drink/eat on the plane-not even a glass of water! The flight crew was just ok, no one "stood out" as good or excellent. Again, nothing about this flight made me want to definitely fly British Airways again."

Plussat: "The staff was very friendly, responsive, and helpful. They made sure we had timely service for all aspects of the trip."
Miinukset: "We were involuntarily downgraded from Business to economy for our 9 hour flight from London to Mumbai. Outside our party of 3 there was also another party of 3 in the same boat as us. It seems like British Airways is too aggressive with overbooking the higher end sections of the flight, which seem much less likely to have people 'no-show' (either because it's for work or because they've spent so much for the tickets)."

Plussat: "Same as above"
Miinukset: "Same as above"

Plussat: "A few of us were held up on the tram. The doors were shut And they held the plane and accommodated us. For that I give 10 stars. I will always try to book British Air first"

Miinukset: "My wife didn't able to travel. She is on h4 visa and when we tried to checkin at airport staff said she can't travel because she doesn't have valod visa in her passport for us. I tried to explain to staff that her h4 visa is her us visa but didn't accept. I have no problem with uk policy but atleast britiah airways should let is know when we booked ticket that you need visa on your passport. I will never ever travel through british airways."

Plussat: "Not much - the entertainment choices were good and the flight was safe and smooth. Plus my bag turned up from Helsinki, Heathrow, Singapore, sydney"
Miinukset: "The biz class seats on BA are just horrible. The biz class service - BA aren’t even trying to match other airlines. A stingy snenities kit and a blanket doesn’t come close to qantas or emerites. The food is an embarrassment - microwave dinners over heated is a a generous description. Crew do as little as possible (they don’t want to be they’ve either)"

Miinukset: "I find it hard to believe that BA requires passengers to purchase basic needs like water. That was a huge disappointment."

Plussat: "flight on time"
Miinukset: "hard to check in to BA in Helsinki. signage could be better as this was a code share."

Plussat: "The 787s are super spacious!! Economy class never felt so good."

Plussat: "I liked that they were able to locate my missing bag and deliver it to my door"
Miinukset: "The missing bag update site does not work. Says unable to proceed.0"

Miinukset: "All snacks and drinks were for purchase. Not even free water!"

Plussat: "The crew was great & the food was great too. Service was excellent, very friendly. Managed to get a window seat. It was perfect, a little cozy nook of my own. The 787 had only 7 seats in a row, the configuration was better, more comfortable."
Miinukset: "Nothing to dislike, all good."

Plussat: "The was good and air hostess was kind and gentle. ."

Miinukset: "Missed flight due to BA delay from Edinburgh"

Miinukset: "The woman who worked the British Airways desk in Helsinki and checked our bags is not suited for a customer service position. The screens on the British Airways long haul planes are tiny and difficult to operate. A 2,5 h flight where you can't even get water complimentary is appalling. Honestly all of your competitors offer a snack and beverages complimentary even if the flight is only 45 min. The boarding for London to Dallas flight was very confusing and could have been made easier with grouping the boarding instead of tons of people piling up to rush in at once."

Plussat: "Flights were on time, staff was courteous."
Miinukset: "leg space was inadequate, air conditioning was not adjustable, choice of indian movies was not very good."

Miinukset: "Having to pay for a cup of tea!"

Plussat: "More space than newer airplanes."
Miinukset: "No onboard entertainment."

Plussat: "It is great that they give every person a blanket and pillow on boarding. Flight was nice and dark. The flanges that pull down on either side of the headrest to lean your head into are genius."
Miinukset: "Flight was late and announcements were not understandable over the PA. While I understand that seats are made for the "average passenger" and at 5'2" I am on the very low end of that, seat was very uncomfortable with a metal bar higher than the seat cushion poking forward where the cushion met the seatback. The temperature was extremely variable and when my seat mates who did not speak English very well tried to flag a flight attendant down to get an extra blanket, the flight attendants actively ignored them, so I hit my assistance button and my light went on, then after some time it went off again without our being helped so I hit it again about 10 minutes later and my light went on again but was again ignored. Then the attendants started selling things from the flight magazine and looked the other way as they went by my hopeful beacon. When they finally did get to me, I got a curt "I'll see if there is anything I can do" and she went off, returning 5 minutes later with one blanket when there were two people. Later on I saw her give blankets to others, and I found that strange."

Plussat: "Friendly gesture"
Miinukset: "Maintenance of toilets"

Plussat: "Good inflight entertainment system"
Miinukset: "Somehow my seat wouldn't recline at all. Not great for an overnight trip costing close to $3000"

Plussat: "Everything was organised.Didn't even waste a minute.I should say excellent service being my first trip withBA"

Plussat: "The aircraft"

Plussat: "Cabin staff"
Miinukset: "Cabin was shoddy. New beverage service!"

Miinukset: "I require wheelchair assistance .. There was only one person servicing the entire group of people on the prior flight as a result it took us way longer to get to our connecting flight and we all ended up missing it. I had to spend over 12 hours in London .. Which was very uncomfortable and tiring for me considering my poor health, the previous 8 HR flight from Boston-London and the upcoming 9 hour london-Mumbai."

Plussat: "Clear instructions on board Food was good Service from the crew was good"

Plussat: "Orly and Heathrow are efficient despite the heavy volume. The entire crew was welcoming and professional. Excellent value. The metro and tram to Orly sound logistically."
Miinukset: "Heathrow is a long journey between the gate and tube."

Plussat: "They changed my seat when I asked them too."
Miinukset: "The stewardess told me for the last meal, that they ran out the no. Vegetarian meal so I must choose the veg one. Later he said he gave me the preference for the earlier meal so this one shouldn't be a problem if I didn't get what I asked for. Totally blew my mind. The audacity with which he gave me his explanation was extraordinary. Sorry British airways, don't need that attitude. Wrote to them about this, haven't yet replied back. The flight was pretty old by itself. Not like the ones that go from London to United States. The Seats were smaller and had a very uneasy contour, the entire plane just looked a little banged up. The crew always seemed in a rush, to busy to even hear or look around."

Miinukset: "Taking out the middle seat in economy by sticking a tray in it and calling it business class is BS. Who does BA think they are kidding? cr*p class with cr*p service is what it is."

Plussat: "Messed up the boarding, all were confuses"
Miinukset: "Crew seemed frenetic--running around first half of flight than chilling for the rest...nice enough however."

Plussat: "The food and entertainment options were both above average."
Miinukset: "The flight was being run by Iberia, not British Airways. Iberia has a policy which did not allow me to check in without proof of a return flight. Unfortunately, my travel partner had booked the return flight and did not share the details with me. I was not able to reach my travel partner and, as such, was forced to buy a new ~$2,300 return ticket on the spot in order to provide the necessary proof. This was an extreme inconvenience, as I nearly missed my flight. If Iberia or British Airways made its travelers aware of this policy in advance of their check in. I have no intention of flying Iberia ever again."

Plussat: "Pleasant trip and food was good- fact you even served food was a pleasant surprise"

Plussat: "I will only fly British Airways to UK and to other international destinations that they fly to."

Miinukset: "Due to delays because of maintenance issues, I had to wait at LHR for 9 hours! I was given 2 meal vouchers which I could not use because I have dietary restrictions and the airport had no place for me to get food. I was not expecting such a long delay and hence did not have a change of clothes/jacket or anything. The airport was ridiculously cold and I had to spend 13 pounds out of my own pocket in order to buy a cheap blanket to keep me slightly warm at the airport. The customer service refused to even allow me to use the lounge for a little while to get some shut eye or freshen up. When it was finally time to board, at the last minute, the crew announced that they were having maintenance issues AGAIN and we were delayed by 1.5 hours more. CRAZY! Lastly, when i reached Mumbai and opened my bag, my iPhone which was stowed away in my checked in luggage had disappeared. Very very disappointed by the service and lack of customer care."

Plussat: "BA is the most reassuring airline service in the world. very predictable, punctual, comfortable seats and polite service. very rarely do things go wrong."
Miinukset: "the food in BA is consistently bad, at least for veggies. the entertainment system is very old in terms of quality of picture and sound and the content of movies, etc. compared to the other airlines, including the European and American ones, the entertainment system is probably the worst one around"