Good flight. Sub par food quality and zero entertainment for international flight
If there is any possibility to avoid the delay in boarding, that would be great
It was good, better than most
I liked the food and services
Food should be supplied as per request. One meal option they are giving as per passenger request either vegetarian or non vegetarian. When real vegetarian people get to choose by that time all vegetarian meals are finished. Entertainment telugu movie collection is very poor. When 90% passengers are Telugu speaking there are only 2 Telugu movies whereas other language selection is more. Movies number should be based on passenger destinations
Check in was night mare the checking agent was extrude I will never travel with Qatar airways because of him Moayad god will punish him for this bad treatment he made my trip very sad
Great flight. It would be great to get small things like salt pepper and a cube of butter( when bread is provided) with the meal.
Specially crew was very hard working polite, professional and smiley. Very very helpful and caring. Full marks to crew.
Doha to Lax, airplane food was bland and pretty bad
Plussat: "Excellent services"
Miinukset: "My flight time was changed but I didn’t receive any email regarding the change of the flight"
Plussat: "Crew is amazing and very courteous. The seats were very comfy and food was awesome. Thanks."
Plussat: "Crew was great and food was nice!"
Miinukset: "Getting on and off the plane took some time, but doesn't it always? Economy class was slightly more comfortable than many other airlines, but nothing to write home about. Qatar Airways really shone in the food, the service (both onboard and off) and the entertainment. Good experience."
Plussat: "The crew was amazing and seat very comfortable."
Miinukset: "If I did not have to spent night in Doha waiting for connecting flight."
Plussat: "Service was okay."
Miinukset: "Could have been more customer focused!"
Plussat: "Food was ok"
Miinukset: "There should be someone to guide for connecting flights"
Plussat: "Qatar Airways is the best first class airline in the world hands down"
Miinukset: "Nothing they do a great job!!!"
Plussat: "Attentive and efficient"
Plussat: "The plane was new and spotless, the crew did everything possible to make the flight great. Food service, and Wine and Cocktails were always served with a smiling face and it made you think of flying many years ago. Service cleanliness of the restrooms and staff were top notch"
Miinukset: "Nothing really."
Miinukset: "Internet connection from Doha wasn't there,"
Miinukset: "Seats for its along way"
Plussat: "Journey to Helsinki to Doha was good. Plenty of empty seats."
Miinukset: "Full packed airline Doha to Dhaka as well as flight was delayed a bit."
Plussat: "Great service, as always. Very comfortable flight."
Miinukset: "In flight WiFi is too expensive and unreliable. Compares very poorly to some competitors (free - in business - and fast on Turkish Airlines)"
Plussat: "Great flight in-service was fantastic. I didn’t use the entertainment service because is the old movies."
Miinukset: "Please include Nigerian and Ghana movies"
Plussat: "Crew and flight time"
Miinukset: "Entertaiment - pleasee TV"
Plussat: "The food and crew were great"
Miinukset: "Older plane the tv panels were faded"
Plussat: "The crews are very friendly and seats are very comfortable"
Miinukset: "There nothing could have been better cause everything is perfect"
Plussat: "Regular A330 was substituted for a 787 dreamliner."
Plussat: "The crew was very friendly and helpful throughout the flight"
Miinukset: "The boarding process in Chicago wasn’t great. Zones were not used"
Plussat: "Excellent entertainment very friendly crew"
Plussat: "Very comfortable flight with excellent service."
Plussat: "The Crew has been excellent"
Miinukset: "When I arrived at the Airport in Arusha (JRO) my reserved row 23 aisle seats for the DOH to JFK segment were changed to the (last cabin section row 31); also my aisle seat was changed to a middle seat Food was better from JFK to DOH Entertainment was lacking - movie and TV selection was poor for 20+ hours of flight time"
Plussat: "La mejor atención, buena comida, comodidad, confiabilidad, pilotaje, tranquilidad"
Miinukset: "Podrían tener más películas con subtítulos en español, jugos mas conocidos y la música mejor organizada para búsqueda"
Plussat: "I havn't flown a lot of international flights, but Qatar Airways is now my favorite"
Miinukset: "15 passengers waiting in line for the bathroom"
Miinukset: "Food poor- no variety"
Miinukset: "Menevintä ruokavaihtoehtoa (kana) ei ollut tarpeeksi, taaskaan."
Plussat: "Selection of alcohol."
Miinukset: "The selection of food."
Plussat: "clean airline, modern airplanes, good food, friendly service"
Miinukset: "Nothing not to like. Spacing between seats is a little tight for med-tall passengers. Food service was slow. few/Infrequent additional beverage & snack visits."
Miinukset: "The boarding process was strange, with one guy directing several different zones to stand in line, people not cooperating and just overrall not very organized."
Plussat: "The movie selection was good."
Miinukset: "-my seat did not recline, which I understand that I was close to the emergency exit but the person in front of me could still put their seat back way farther than they should be able to and I was unable to do simple things like put my glass of water on my tray -I had a vegetarian meal which was literally just rice and ground up brown mush-I have no idea what that much was -I asked twice for new headphones because my was broken but they forgot -When the flight attendant was coming around with water and she looked me to see if I wanted any and I said yes, she just skipped over me. I didn't pay a few hundred dollars extra for this."
Plussat: "the flight was comfortable"
Miinukset: "I understand it's the industry standard, but seats are too narrow with shared armrests."
Plussat: "I slept most of the flight and awoke to the smiling faces of the flight attendants."
Miinukset: "Long time to check in. Not the airlines fault. Passengers had so much luggage, I didn't think the plane would leave the ground. There should be a line for people who travel light."
Plussat: "Due to the multiple booking mess, I got a middle seat in a 14 hour long leg as all all isle seats were taken. I requested an isle seat due to health issue but no help. The flight was 1.15 hour late and made me lose my connection at Chicago.Never flying Qatar again."
Plussat: "Cabin crew courtesy."
Ei osunut kaikki kohdalleen parantamisen varaa aikatauluissa ja lennon siirroissa
Plussat: "One on the plane, the flight was fantastic! Great service and food. Comfortable for a long-haul flight. Very modern aircraft with nice entertainment system. Overall great experience."
Miinukset: "Scheduling! We were 4 hours delayed after I had already had a flight cancelled that day. And this 4-hr delay caused me to miss my connection. Turkish did take good care of me in Istanbul, though it was a very slow process to get a hotel with them. Also, my bags missed the connection somehow."
Miinukset: "I didnt like this flight at all. I got delaied 2 hours at the turkish airport plus the 7 hours lay over, total 9 hours, the gate travel service didnt give us any reason for the dealy, the customes gathered us in a small area where there is no seats and the bathroom was smelling so bad, we were stsrving and not even water been served to us, i missed my ride to the hotel in Amman, and missed my work breakfast orientation."
Plussat: "Service was fine, but we're of no help regarding late arrival and connecting flight status."
Miinukset: "Long delays, poor information, cold food and an entertainment system that wouldn't play films properly."
Plussat: "Great movie selection during the flight. Most of the food was decent."
Miinukset: "The boarding process was a pain in the butt. Even though my boyfriend and I did a pre- check-in online the day before. We still had to wait over an hour to check our one piece of luggage and wait to be checked in and get the boarding pass. Even though the site says we have the option to print out the boarding pass or show the code on our phone, we still had to deal with all the hassle. The plane was smelly until we were about to take off. The first meal on our way back from Istanbul was awful. The omelette was greasy, overly cheesy and bland. Same goes for the spinach pastry in the same tray. On the flights to Cairo, there was not enough drinks served. I only had one beverage offered to me. I was bypassed when they were serving the coffee/ tea. Also, the timeliness with serving drink was bad... I waited about 4 hours before getting my first beverage on the flight home."
Plussat: "Crew were great and the airane was clean."
Miinukset: "The leg room in the economy is very tight my knees were hitting the seat in front of me. Also my special low calorie meal was inedible as the protein was so overcooked."
Plussat: "All around quality Airline..."
Plussat: "Every thing"
Miinukset: "Every thing was nice"
Plussat: "Comfortable seats and friendly crew"
Miinukset: "Food could be better esp snacks"
Plussat: "They boarded on time, took off on time, and the service was friendly."
Miinukset: "Nothing really."
Miinukset: "They lost my check in bag and are offering no compensation whatsoever. I have to buy malaria medication and clothes"
Plussat: "Great service in the airplane plus they offer some amenities like slippers, tooth paste and toothbrush, they offer you wet towels to clean and refresh yourself during he flight. Really good."
Miinukset: "Not enough movie varieties"
Plussat: "I,d all the service and the food the drink"
Miinukset: "The crews are very helpfull an Cain yes I will recommend Turkish airline thank you to make my trip so placent"
Plussat: "One of the best airlines. The Boring team in Cluj was really pleasant and courteous"
Miinukset: "No subtitles in foreign languages"
Plussat: "Food was much better Istanbul to Boston than Boston to Istanbul"
Miinukset: "there was no in-time update on information about flight gate. it changed 3 times. result is i missed my flight and next flight was offered at US$1200 for IST-KWI sector where total fare from Toronto - Kuwait was US$ 1000 staff at Transfer desk was not co-operative and Sales office was almost empty. only 2 person there to attend many stranded passengers. staff was very slow to work and no criteria to handle those need help on urgent basis. most of the staff do not speak English and very UNFRIENDLY"
Plussat: "Good service, nice plane, comfortable"
Miinukset: "Took forever to clear out trays after meal. Istanbul airport was not nice, bathrooms wee disgusting and little to no air conditioning in airport"
Miinukset: "Here is a recommendation. When your business class is empty, and by empty I mean nobody was there, use the available seats or some of them to upgrade some of your loyal travelers. Also, when your business class is empty there is no need to draw the curtains, unless you have something to hide. Your personnel was not in the mood to work today."
Plussat: "It was great. I told everyone about it."
Plussat: "Great smooth flight, amazing movies, everything was clean and smelled great, crew was catering"
Miinukset: "Nothing to complain about!"
Plussat: "Great comfort and speedy service of beverage and breakfast"
Miinukset: "They didn't pick up the dishes fast"
Plussat: "Food was tasty and fresh but staff cold and aloof"
Miinukset: "Did not like the long connection to Rome from Istanbul. Otherwise the accommodations were good and clean, and the crew friendly."
Plussat: "Everything was perfect, the hours from Washington to Instanbul were perfect for night sleeping, the seats were comfortabl enough for sleeping, I didn't eat the late night dinner but the breakfast was good."
Plussat: "Fantastic airline crew, actually good food and plenty of beverages offered, really nice complimentary amenities like pillow, blanket and toiletries bag."
Miinukset: "Asked for a refund, Turkey is a hot spot for terrorism and Americans have been evacuated from this country. Airline would not refund or let me change names on my tickets. I will never deal with this airline again."
Plussat: "I normally always like flying with TK - this was a clear exception. Unfortunately what normally feels rather enjoyable was today some 18 hours of suffering."
Miinukset: "My headphone - outlet did not work - had to hold the connector manually the whole flight tonhear something of the movie. But the boarding procedure was far worse - it took almost 1 hour standing up due to new rules of technical equipment and all bags having to be opened. I understand safety goes above all - but off you know You have this time consuming process - do it in an area where people can have a seat while waiting!"
Plussat: "Everything, it's just straightforward and good, the only thing I don't like it's no direct flights from my local airport, but if I have to go via Istanbul then Turkish airlines it's my preferred carrier."
Plussat: "The crew and Rome team were great. Very accomadating"
Miinukset: "From Europe there are many parole headed to Asia who will overpack. I waited an extra 25 minutes in line behind a man who was over weight on luggage and refused to pay. The attendant did well but the security had to be called because of the situation. I would like to say this is unusual but I believe it is actually prett common."
Plussat: "The food was decent, as well as the movie selection."
Miinukset: "The crew were incredibly rude, it was badly organised, there we delays on our flights, the boarding process was a nightmare. After booking both mine and my boyfriend's tickets we were later warned that there will be an 8 hour lay over instead of the expected 3 hour (as booked). I will try my very best to avoid Turkish Airlines in the future. After taking many long haul flights in my life, I can safely say that this was my worst and most disorganised travel."
Plussat: "My seat was comfortable, the food and drink were good. In flight entertainment options were plentiful and satisfactory."
Miinukset: "Boarding started on time, but took far longer than necessary. Plane took off an hour after schedule which caused us to have to sprint through the Istanbul airport to meet our connector. And once we arrived in final destination, our baggage never made it onto the connecting flight.."
Miinukset: "Excellent customer service"
Plussat: "Liked that the flight was on time and the plane clean. Online seat selection and check in was helpful but there was no wait at the airport either."
Miinukset: "No inflight entertainment. Food was poor, but it was only a short flight."
Miinukset: "Excellent service"
Plussat: "Crew was great, very friendly"
Miinukset: "Everything else. Small space, food was not very good, bathrooms were dirty."
Plussat: "Excellent food and service. Very friendly and professional crew."
Plussat: "Inflight service"
Miinukset: "Boarding process was still chaos and unorganized, we left 20 minutes late"
Miinukset: "YOU destroy the traveler Luggage at this trip and there is some items missing . Thank you"
Plussat: "Really amazing service."
Plussat: "Very friendly crew"
Miinukset: "Boarding was delayed for over an hour and we had to stand in line in closed off secure room (without restroom) due to security issues. They should have had everyone sit down to wait rather than stand in the ABCD group lines."
Plussat: "emergency row had plenty of leg room."
Miinukset: "don't recall getting an email reminder to check in ahead of time, so did when i arrived at airport... i guess this resulted in the emergency row seating, which, while having plenty of leg room, apparently is the least important when it comes to service. overlooked several times, my peers and i in the row had no food choices, and were given what was leftover, often lukewarm."
Plussat: "Everything from service to entertainment to food was first class."
Plussat: "The service was outstanding, this is one of the best airlines I have ever flewn. Considering its elegancy and exquisite service. My twelve hours from Miami to Istanbul turned out to be less because of the amazing service I recieved. Very happy that this airline exist and cannot wait to go back and experience this great airline again."
Miinukset: "They're are no negative feed back to Turkish Arlines"
Plussat: "On time, food was good but can be better."
Miinukset: "Space for legs too short, for long hour flight better use bigger plane with bigger space inside."
Henkilökunta oli ihan ystävällistä. Koneeseennousu oli hidas. Tarjottavat ovat nolla-arvoisia, vain lasi vettä ilmaiseksi, ei ole toimiva konsepti ollenkaan.
Kone lähti myöhässä ja henkilökunnalla turha puheripuli kovaäänisiin
Ostettiin lentolippu yhdessä, ei siis pitänyt olla epäselvää, että ollaan pariskunta. Meidät kuitenkin sijoitettiin istumaan koneessa kauas toisistamme. Pärjäämme toki itsenäisesti, mutta moinen homma vaikuttaa lähinnä kiusanteolta. Eikä suinkaan asiakaspalvelulta. Terveiset siis Finnairille tai muille, jotka olivat järkkäilleet istumapaikat.
Finnair siirsi lentomme vuorokaudella eteenpäin. Ilmoitus tuli tuntia ennen koneen lähtöä kun oli jo toimitettu matkalaukut koneeseen ja tultu turvatarkastuksesta läpi ja odoteltiin koneeseen nousua lähtöportilla. Käsittämätöntä, tieto ylibuukkauksesta oli varmasti tiedossa paljon aikaisemmin. Kari ja Marja Alatyppö
Palvelu oli erinomaista, kone oli siisti ja aikataulut pitivät hyvin. Ihan pieni suma syntyi koneeseen noustessa kun eri boarding-ryhmät sumppuuntuivat putkeen. Pieni tauko boarding-ryhmien välissä olisi tehnyt siirtymästä vielä asteen sujuvamman.
Hyvä, nopea lento, Hki lentoasemalla hyvä palvelu
Lento aivan täynnä ja bourdauksessa ei mitään järjestystä. Tuntuu siltä, että Finnair sijoittaa pariskunnat erilleen ilman erillistä maksettua paikkavalintaa.
Premiere economy -luokkaan voisi kuulua ruoka
Tehokasta, mukavaa, uutta ja miellyttävää. Homma toimi. Hyvät unet!
Lähtöselvityksessä oli vain yksi henkilö, mikä ei vastannut lainkaan tarvetta, koska hän oli ERITTÄIN HIDAS - ja hieman tyly (?). Passeja hän pyöritteli todella kauan ja tavasi hitaasti kirjain kirjaimelta nimemme niistä ja vertaili kuvia meihin. Tuntui todella oudolta. Lisäksi tarranauhat taisivat loppua kesken ja hän joutui hakemaan niitä muualta. Meillä (kolmen hlön perhe) oli ainoastaan yksi laukku menossa ruumaan, mutta virkailija yllätti meidät vaatimalla myös käsimatkatavaramme ruumaan, koska tilaa olisi kuulemma liian vähän. Luonnollisesti olimme pakanneet kaiken säännösten mukaan ja tässä hässäkässä ruumaan joutui myös elektroniikka, jotka olimme jättäneet käsimatkatavaroihin. Virkailija ei huomannut kysyä asiasta, emmekä me kiireessä muistaneet sitä. Lisäksi jouduin todella vaatimalla vaatimaan, että sain yhden laukun käsimatkatavaroihin, koska sairastan diabetesta ja astmaa ja olin pakannut matkalla mahdollisesti tarvitsemani lääkkeet ko. laukkuun. Ehdin jo hieman hätääntyä asiasta, kunnes virkailija "armollisesti" tuli sen verran vastaan, että antoi minun valita yhden kolmesta laukustamme matkustamoon. Ymmärrän tilantarpeen, mutta olisi ollut todella järkevää kertoa jonossa odottaville etukäteen, että tällaista vaaditaan, jotta muutenkin todella tiukalla ollut ollut aika ei olisi kulunut turhaan säätämiseen turhautuneitten jonottajien odottaessa selän takana. Asian olisi mielestäni voinut myös hoitaa hieman kohteliaammin. Lisäksi huomasin koneessa, että hyvin harvan kohdalla oli vaadittu jättämään matkustamoon tarkoitettuja laukkuja ruumaan - ainakin lähes kaikilla oli yksi laukku/hlö mukana. Hämmentävää. Yllättävää kyllä kone pääsi kuitenkin lähtemään matkustajien puolesta ajallaan, vaikka jonottavat pitivät sitä mahdottomana. Lento sujui muuten hyvin, paitsi jalkatilat olivat todella surkeat verrattuna menomatkamme koneeseen.
Vähän myöhässä muuten kaikki sujui loistavasti
Kone oli kolme tuntia myöhässä.... Meitä pompoteltiin portilta toiselle. Ilmastointi oli olematon.
Tämä nykyajan "turvatarkastusteatteri" on aivan absurdia matkustajien kiusaamista. EI voi mitenkään olla perusteltua että joutuu jonottamaan yli 2 tuntia sitä että käsimatkatavarat tutkitaan. Matkustajista 99.99999% on rehellisiä asiallisia ihmisiä eikä heidän kiusaamisensa moisella teatterilla edistä mitenkään lentoturvallisuutta. Parannusehdotus turvallisuuspäällikölle potkut tehtäviensä hoidon täydellisestä epäonnistumisesta. Esim lennollani 2 oli vain läpivalaisulaitetta käytössä ja jonossa tuhansia ihmisiä. Ilman lennon myöhästymistä olisimme missanneet lentomme tämän pelleilyn johdosta! Kyllä moiset tarkastukset pitää pystyä järjestämään siten ettei matkustajan tarvitse seisoskella jonossa tuntikausia. ( tämä jonottaminen tarkoittaa myös sitä ettei kukaan voinut käyttää kentän palveluita, eli myös heidän business kärsii tästä typeryydestä)
Edelleen toivoisin edes kahvia maksutta, Air France osaltaan tarjoaa jopa pientä syötävää ja muuta juotavaa.
Koneen kapteeni ei kertonut mitään muuta lennosta kuin lähtiessä lennon kesto. Olisin halunnut tietoa esim lentoreitistä.
Lento oli lähes 3 tuntia myöhässä emmekä saaneet mitään tietoa mistään. Emme saaneet myöskään vouchereita.
Finnair arpoi edellisenä iltana check-in:ssä mieheni riville 29 ja minut riville 16 eikä näitä voinut muuttaa. Finnair rahastaa kaikesta, vaikka ei tietääkseni ole ’halpalentoyhtiö’. Mustikkamehumukillinen on ainut, mikä kuuluu hintaan. Menolennolla KLM tarjosi suolaisen ja makean välipalan kaikkine juomineen (kahvi, mehu, virvoitusjuoma, olut, viini). Kännykän voi ladata. For free.
Nopeaa toimintaa, kaikki sujui hyvin.
Matkatavaratietomme puuttuivat järjestelmästä. Turhaa vaivaa moisesta asiasta. Valitin suoraan Finnairille.
Kaikki toimii suunnitellusti, ruokaa tai viihettä en käyttänyt.
Järjestelyt toimi oikein hyvin matkakumppanin boarding pass dokumentti katosi turvatarkastuksen jälkeen puhelimesta jokin spammi yritti latautua , mutta passilla koneeseen 😊 Kone ilmeisesti hiukan kovassa käytössä, istuin muhkurainen. Henkilökunta oikein palvelualtista ja ammattitaitoista ☺
Hieman enemmän jalkatilaa
Lähtöselvitys hidas vimeisimmillä tuli kiire lähtöportille
Ystävällinen henkilökunta. Kaikki ok.
Check-in jonoa oli aamulennolla, mikä on pienellä lennolla ymmärrettävää. Kaikki muu toimi mainiosti.
Friendly and professional crew
Ilmainen kahvi olihan kiva. Lento myöhässä yli 2 h Hesan päässä odotettiin rappusia. Huh huh. On se vaikeeta!
Henkilökunta oli tosi ystävällistä ja muutenkin koko koneessa oli hyvin rauhallinen tunnelma. Tosin kone oli hyvin vajaa.
Ei mitään hyvää Finnairilla, ei edes ruokaa tai snackseja lennoilla. Ja lennot myöhässä, kuten tämäkin oli taas.
En voinut käyttää lentoa, koska se myöhästyi liikaa. Paha mieli tuli ja rahat meni. Kari
Kaikki oli OK. Ei parannusehdotuksia.
Lentokentällä saimme apua kahdesta pisteestä.
Tällä lennolle kaikki sujui hienosti. Henkilökunta toimi ammattitaitoisesti ja lentäjät olivat huippu ammattilaisia, nousut ja laskut olivat hallittua. Kiitos Finnair.
Jokin ongelma saapuessa jolloin bussikuljetus ja kävely toisesta päästä kenttää… kangasmaski käskettiin vaihtaa kesken lennon vaikka osa oli ilman saapuessakin koneeseen Lentolippujen kaivaminen oli haastavaa,sitten keksin liittää finskin appiin
Minulla oli aivan kova nälkä ja halusin ostaa lentokoneessa leivän mutta valitettavasti minä olen nuori enkä omista luottokorttia ja en saanut koneesta mitään koska normaali electron maksu kortti ei kelvannut eikä käteinen kelvannut..
Plussat: "Free movies"
Miinukset: "Free wifi. Better movie selection"
Plussat: "Everything was nice."
Miinukset: "Nothing to complain about."
Miinukset: "Service very cold and rare to find. For some reason finnair doesn’t announce boarding"
Plussat: "Finnair is always perfect. Always on time, professional, clean and comfortable. They give free coffee, water and blueberry juice."
Plussat: "Loved the wine hour, location, access to bikes and lovely breakfast buffet! Service was super friendly, too."
Miinukset: "I hate paying for water but I seem to do this all over town."
Miinukset: "Seat in front of me was mostly lowered in a position that caused an uncomfortable force against my knees. My neighbor had to place his knees in my sitting area for the very same reason. Otherwise everything was great."
Miinukset: "Could be better, say, like with Singapore Airlines.."
Customs at CDG airport was sooooo slow that we nearly missed our connection with maybe 3 minutes to spare.
Stefan stewart was excellent, helping with my food & drink needs,thank you.
Good cabin crew, Wi-Fi availability al through my trip.
Poor communication from boarding staff, airport staff not a clue. Communication on board was un decipherable and airline lost baggage.
Miinukset: "Not to have 2 distressed cats on board meowing non stop for 10 hours."
Plussat: "It was a decent train ride."
Miinukset: "Stating it’s a train from the beginning and not having to go from one train station to another."
Miinukset: "Flight was delayed for 4+ hours"
Miinukset: "I may be wrong but these days, the staff curtsy and overall well coming approach is lacking! Just a smile and a few cheerful words can transform passengers’ mood greatly!! This becomes particularly important when one is traveling for > 9 hours back to back flights!! One can extra charge for it!!"
Miinukset: "Staff Curtsy and overall gestures!!"
Miinukset: "I was almost forced to stow my luggage in the hold despite me telling the check-in people tjat I had my meds and cpap in the carryon. I spoke to multiple people. Not sensitive."
Plussat: "Polite and friendly service"
Miinukset: "Not necessary to buy a business class ticket, as all the new planes have standard economy seats in the front as well."
Miinukset: "The best airline what I was flying so far !! Excellent food, drink, comfort seat, free entertainment with great selection."
Miinukset: "Our request for vegetarian meals got lost after a glight was cancelled."
Plussat: "Everything! The service was exceptional!"
Miinukset: "the tray was broken and the water felt all over. the flight was 1 hr delayed. All of us stood the 1 hr waiting to know what's next. We could sit."
Miinukset: "More options for gluten free food. Always get the same dish"
Plussat: "Staff were friendly and seats in business were super comfortable."
Plussat: "Bag was sent straight to NY although Norwegian screwed it up. Am yet to receive my luggage."
Miinukset: "It was a great flight can’t think of anything"
Plussat: "The crew was efficient and friendly. The plane took off on time and landed on time."
Miinukset: "Boarding was slow and tedious. People still crowd around the boarding area despite there being row for the zones. Why they don't board from back to front is beyond me. The food was mediocre at best."
Plussat: "Air France has the best crews! They really go the extra mile."
Miinukset: "My skis were lost on the way to Riga and had to be delivered 2 days later to Vilnius. That said, the situation was handled very professionally."
Miinukset: "Two hour delay meant we missed our connection. Then given a very late flight and had to haggle for ages to get earlier flight and told we should pay extra for it!"
Plussat: "Staff and services all very good definitely"
Miinukset: "Everything was brilliant"
Plussat: "The crew were polite and friendly"
Miinukset: "Everything was incredibly poor. Flight was delayed, entertainment was outdated and the airport staff were rude."
Plussat: "The crew"
Miinukset: "Everything was incredibly poor. Flight was delayed, entertainment was outdated and the airport staff were rude."
Plussat: "Everything. crew friendly and food/drinks the best"
Miinukset: "Nothing...all was wonderful"
Plussat: "Flight crew, pilot,food and entertainment options were great"
Miinukset: "Baggage took a while to reach baggage claim but maybe a bit impatient after a long day"
Plussat: "SFO - CDG (Air France) was a great journey in all respects. But the one major reason for that was, the middle seat was empty. I was so fresh after the journey, would definitely recommend this flight to anyone."
Miinukset: "The flight was delayed by atleast 45 mins and therefore had to rush at the CDG airport to catch the next flight."
Plussat: "I like fly attendant who served us meal"
Miinukset: "I didn’t like that space between each seat is small"
Plussat: "The cabin crew were excellent"
Miinukset: "We were transported to the plane which was quite some distance to the plane via bus after climbing down steep stairs from the departure gate area. Then we had to climb steep steps in extremely hot weather. We were then delayed for a hour in the plane in very hot conditions as the plane had its air conditioning off and the ground air conditioning was not put on. We were swearing in the heat for an hour!! We arrived at our destination and hour and half late!!"
Miinukset: "I leave my jacket in the hanger when I get off the airplane I realized that they didn’t gave it to me. I inmeadiatly tey to go back but I couldn’t I went to the counter and they said that there was noting on the plane !"
Miinukset: "They were unfreindly and rude."
Plussat: "The space and the people"
Plussat: "Plane was clean. Pilots made up some of departure delay time in the air between NCE & CDG."
Miinukset: "Unorganized boarding process and minimal info or announcements regarding delay. Failure to respect SkyPriority status at boarding were disappointing. (Staff allowed it to be a bit pushy and chaotic and people were able to force their way in line, ahead of those who had been waiting in line.) Seats were okay but no recline and underseat storage was small. (Backpack wouldn't fit underseat and had to be stored in overhead.) Passengers crowding from back of plane upon arrival made it hard to deplane and felt rude."
Plussat: "Staff pleasant and courteous fine meal and beverages! Arrived ahead of schedule in Bucharest!! Overall a very pleasant experience!"
Plussat: "The crew was Nice onboard But in the AirPort No Good at all.."
Miinukset: "People in CDG AirPort Seen so Rude or stressfull, Well also a flight almost 3 hours with out entreteiment .. boring .."
Plussat: "Boarding & crew (inc ground staff & check-in) all good."
Miinukset: "Food not great - not all menu options available. Limited choice of drinks. Very small, low-resolution, seat-back screens with a luggish & outdated interface. Limited choice of movies."
Miinukset: "Long delay during connection at CDG Unclear information about delay Repeated changes to boarding time Unable to take stroller during connection Had to go through security again at CDG, although same terminal (2E)"
Plussat: "Pretty decent"
Miinukset: "Not much"
Plussat: "I liked the way a fligh attandant treated me and another two passengers. At the end of the flight he gave us a cup of strawberries for all. The food was delicious specially that pasta, it was yummy."
Miinukset: "TV was too slow."
Plussat: "That it was a night flight"
Miinukset: "No airconditioning, no food choice, no space."
Plussat: "All crew I interacted with was great, friendly, and helpful."
Miinukset: "Flight was late. Boarding very slow. Entertainment was ok by today's standards. Each seat had a display, but movie selection was not great. For a French airline I was looking forward to breakfast -- maybe some nice pastries or at least a decent croissant with jam. None such. It was disappointing. Meals were not impressive either, but the complimentary wine was good."
Plussat: "Crew and boarding, not much else to talk about. Late for take off, but made it on time"
Miinukset: "Late leaving and arriving."
Plussat: "Crew was wonderful Helpful, pleasant, capable"
Miinukset: "Waiting for late passengers & their luggage"
Plussat: "Loved the movie selection and the food was good too."
Miinukset: "Too many interruptions. Every time there's an announcement, it interrupts the movies and some of the announcements were completely unnecessary and there were so many of them, it was like constant interruptions, really annoying."
Plussat: "This plane was the nicest plane I had ever been on. Very comfortable and the entertainment was amazing!"
Miinukset: "Airplane food is airplane food I guess."
Plussat: "Crew members were nice and polite."
Miinukset: "The plane was so old, it's like they bought it at a junk yard. The seats were falling apart and were very uncomfortable. Entertainment system is the same age as a VCR. Food was so bad I actually threw up (first time for me ever; I can eat pretty much anything and no problems). Given other compatibility priced options, I won't fly AirFrance again."
Plussat: "Friendly crew, this is just a shuttle service. Not much to write about"
Miinukset: "They wouldn't fill my water bottle, gave me two plastic cups instead...."
Food options are limited and quality and quantity poor and inadequate
Flight delayed a lot for unexplained reasons Wrong Baggage carousel number announced in the plane caused unnecessary delay at baggage claim
The original flight on 15th canceled but not informed the passenger. The next flight allocated was for 20th. Why 5 days later. This is unacceptable
Miinukset: "1- To present more than 2 choices of meals, either the main meals or snacks, like Kuwait"
Plussat: "crew was good. Seat was good but it was a business class seat in a 787-9; so it should be good."
Miinukset: "wines were mediocre which was balanced out by the good quality of the food. Brussels to Abu Dabhi boarding was a little chaotic with coach and front cabin passesgers packed in a single bus. Noticed many older passengers standing for the longish bus ride."
Plussat: "The service was good"
Miinukset: "At abudhabi there was no sitting available, while waiting for connecting flight, and saw people spitting in the airport lounge, it was unsanitary. Why ethihad donot enforce cleanliness in the lounge."
Plussat: "The food was amazing with good And comfortable air conditioning. Cleanliness was maintained as well."
Miinukset: "The food serving was late it could be more manageable. The leg space is also not comfortable. Also the some seat needs to be repaired as the recliners not working."
Plussat: "On-ground customer service of Ethiad, Fatima. She was professional and understanding."
Miinukset: "Don’t overlook international flights and penalize travelers who don’t have a seat selection but checked in on time."
Miinukset: "I booked 2 tickets but it was not allowing me to check-in as well as seat selection online"
Plussat: "I liked the cleanliness, the beautiful kind staff, and most important of all, the safe flight -- oh yeah, I loved sampling your world class music selection"
Miinukset: "for a tall guy you need to raise the seats a bit; the food was better than most airplane food but overcooked rice and fish was meh ... it's hard to image how an industrially prepared food could be better, but until you figure it out I'll keep packing my lunch"
Miinukset: "الملاحين غير متعاونيين ويهددون The crew so bad"
Miinukset: "Breakfast quality was not good .In breakfast they gave vegetarian food .Flight departed late by one hour ."
Plussat: "Very gd service"
Plussat: "Very good vegetarian option, the crew dealt with a difficult patron quite well."
Miinukset: "Since we boarded so early and the process was long, I was lulled into a false happiness that I had a row to myself that ended up being filled at the last second before the doors closed."
Plussat: "Great cabin staff"
Miinukset: "Uncomfortable. Entertainment was unwatchable. In physical pain from poor seating."
Plussat: "Entertaiment is very good."
Miinukset: "Cancelling my flight on both ways. Since they merge 2 flights in one,flight attendants are under staff to help and take care other passengers like me. Food have limited option who cannot eat spicy food."
Miinukset: "Same type of food. They ran out dinner so served the previous entree. Turn the crew light on for water. No air hostesses showed up."
Miinukset: "The restrooms were not clean and stinky."
Plussat: "Easy connections ,good flight ,food"
Miinukset: "Check in at JFK took ages as the ground staff just didn’t bother about balancing queues versus available agents. One quueue moves fast and the other got stick . Some of the agents were novices After boarding some passengers couldn’t find place for their carry on a. They were rudley informed that they are carrying large carry ones and were threatened with deboatdong if they weren’t fast in finding alternate places for their bags"
Plussat: "Crew was helpful mostly. They at least tried to be helpful but we always had to ask for water even though it was a 12hour flight"
Miinukset: "Bad food, no proper boarding process at Abu Dhabi and rarely bring water."
Plussat: "timeliness, in-flight entertainment, food"
Plussat: "The food quality was good but they repeated the same food when we started & before landing. Kids usually won;t like eating same food again."
Miinukset: "The food was not good and our flight attendant was not attentive. He didn’t make the people in front of us put their seats back up for landing. There were no blankets when we requested one."
Plussat: "Great all round experience - good flight, nice plane, comfortable and well equiped with lovely staff."
Plussat: "It's in time"
Miinukset: "Crew not helpful plus meals not enough when we ask for extra said don't have just one"
Miinukset: "This plane was quite noisy. Noise cancelling earphones helped but it was noticeably different to the next flight with air Berlin. That cabin was significantly quieter."
Plussat: "Comfort on such a long flight was much better than other airlines. Food was great"
Plussat: "Not like trans Atlantic flights"
Miinukset: "Some crew were mean"
Miinukset: "Lost one of my bags! Returned after over a full day... was not even updated on location / that it had been found until the following morning... 24 hours later. Boarding was delayed... but by all means take longer if it means I get my bag when I land!!!"
Miinukset: "The flight is a 777 or 787. This is the flight has cramped up legroom in economy. It's a 17 hour flight and the aircraft is not comfortable at all in economy. The food is a hot or a miss. They have 3 items on the menu but chances are by the time they get to you they run out of the non veg options and you are stuck eating dal and pulav. Flight attendants on the flight were okay, not super helpful if you are traveling in economy"
Plussat: "Loved business class!"
Plussat: "Give more food options"
Plussat: "The comfort and elegance of the plane and seats. The genuinely kind nature and attentiveness of the staff from ticketing to flight crew to landing."
Plussat: "The cockpit crew was efficient in announcing the highlights of the flight.The landing and take off was smooth and flawless.The aircraft, an airbus 321 was clean."
Miinukset: "The service from Abudhabi to Cochin was worse than the so called cattle class.One simple instance, the food menu which was trumpeted and given to each passenger in the economy class, had three main entrees,viz Fish/chicken/vegetarian. When the food trolley came to my seat in the mid section of the plane, the hostess with almost a desperate look told me that only the vegetarian dish was available.I told her that I definetly need the fish or chicken dish.She scrounged around and ultimately gave me the fish choice whereas all the rest around me had to do with the vegetarian fare.Why this stupidity of a grandiose menu card?...The menu list states a list of liquor available in flight in the economy class.The hostess was serving the same only to those who specifically asked for it and that too as if she has to pay for the same.What a shame on the airline.You folks can do much better than this, in the so called cattle class.Sitting in a preassurised tube for more than 21 hours to reach ones destination is agony by itself, but then getting into your flight after seeing the goodies offered are only in paper, is a sad disappointment."
Plussat: "Just my seat. Which has more leg space."
Miinukset: "Food and I had to call them numerous times to give me something to eat because I was starving. For such a long flight they only had pop corns for snack. I missed my first served meal because I was sleeping for second one they didn't bother to ask me. When I asked for it I was given a cold sandwich."
Plussat: "It was a good experience with Etihad airlines, comfortable and ambience."
Miinukset: "Food provided is not at all good. Very very poor."
Miinukset: "Nothing not to like."
Miinukset: "The ground crew in SFO. Not friendly. Need lessons on customer service."
Plussat: "Food and entertainment are the two things I like about his airlines"
Miinukset: "Comfort, economy class really sucks in this airline"
Plussat: "Both ways not consistent in time When flight delayed in Abu Dhabi they treat you like Specially Etihad airways service is very poor. . Never again"
Plussat: "The staff as helpful and attentive"
Miinukset: "Got stuck in a row that doesn't recline. You could call it unlucky for choosing that seat"
Plussat: "Ample room and privacy provided by the tastefully done seating pod arrangement"
Plussat: "Aircraft fleet and airport is good. Good infrastructure."
Miinukset: "The cabin crew is not at all courteous. When you start travelling in US, you realize how different the crew's attitude is. When you want to say no to the customer, atleast make an effort to accommodate the needs of the customer first. Minor requests made by the passengers should be accommodated. You just rudely say No. Learn something from American customer service!!"
Plussat: "crew very friendly....always ready to serve"
Miinukset: "seats too uncomfortable......leg spacing too tight.....person sitting at window wanted to go to restroom or just wanted to gets up ....everyone from the row.....gets disturb."
Plussat: "Polite staff."
Miinukset: "The seats were a little tight with not much space to avoid touching your neighbor. It really made the 13 hour flight uncomfortable to sleep. On a shorter flight it wouldn't have been as big of an issue but this overnight trip it was rough."