Staff was not up to standard. Very rude.
It was good, better than most
I liked the food and services
Food should be supplied as per request. One meal option they are giving as per passenger request either vegetarian or non vegetarian. When real vegetarian people get to choose by that time all vegetarian meals are finished. Entertainment telugu movie collection is very poor. When 90% passengers are Telugu speaking there are only 2 Telugu movies whereas other language selection is more. Movies number should be based on passenger destinations
Great flight. It would be great to get small things like salt pepper and a cube of butter( when bread is provided) with the meal.
Comfortable flight and before time arrival was excellent overall
Doha to Lax, airplane food was bland and pretty bad
Plussat: "Excellent services"
Miinukset: "My flight time was changed but I didn’t receive any email regarding the change of the flight"
Plussat: "Crew is amazing and very courteous. The seats were very comfy and food was awesome. Thanks."
Plussat: "Crew was great and food was nice!"
Miinukset: "Getting on and off the plane took some time, but doesn't it always? Economy class was slightly more comfortable than many other airlines, but nothing to write home about. Qatar Airways really shone in the food, the service (both onboard and off) and the entertainment. Good experience."
Plussat: "The crew was amazing and seat very comfortable."
Miinukset: "If I did not have to spent night in Doha waiting for connecting flight."
Plussat: "Service was okay."
Miinukset: "Could have been more customer focused!"
Plussat: "Food was ok"
Miinukset: "There should be someone to guide for connecting flights"
Plussat: "Qatar Airways is the best first class airline in the world hands down"
Miinukset: "Nothing they do a great job!!!"
Plussat: "Attentive and efficient"
Plussat: "The plane was new and spotless, the crew did everything possible to make the flight great. Food service, and Wine and Cocktails were always served with a smiling face and it made you think of flying many years ago. Service cleanliness of the restrooms and staff were top notch"
Miinukset: "Nothing really."
Miinukset: "Internet connection from Doha wasn't there,"
Miinukset: "Seats for its along way"
Plussat: "Journey to Helsinki to Doha was good. Plenty of empty seats."
Miinukset: "Full packed airline Doha to Dhaka as well as flight was delayed a bit."
Plussat: "Great service, as always. Very comfortable flight."
Miinukset: "In flight WiFi is too expensive and unreliable. Compares very poorly to some competitors (free - in business - and fast on Turkish Airlines)"
Plussat: "Great flight in-service was fantastic. I didn’t use the entertainment service because is the old movies."
Miinukset: "Please include Nigerian and Ghana movies"
Plussat: "Crew and flight time"
Miinukset: "Entertaiment - pleasee TV"
Plussat: "The food and crew were great"
Miinukset: "Older plane the tv panels were faded"
Plussat: "The crews are very friendly and seats are very comfortable"
Miinukset: "There nothing could have been better cause everything is perfect"
Plussat: "Regular A330 was substituted for a 787 dreamliner."
Plussat: "The crew was very friendly and helpful throughout the flight"
Miinukset: "The boarding process in Chicago wasn’t great. Zones were not used"
Miinukset: "Cramped and full flight with no entertainment. Stewardesses were also talkin too much among themselves."
Plussat: "Excellent entertainment very friendly crew"
Miinukset: "Food...again"
Plussat: "Very comfortable flight with excellent service."
Plussat: "The Crew has been excellent"
Miinukset: "When I arrived at the Airport in Arusha (JRO) my reserved row 23 aisle seats for the DOH to JFK segment were changed to the (last cabin section row 31); also my aisle seat was changed to a middle seat Food was better from JFK to DOH Entertainment was lacking - movie and TV selection was poor for 20+ hours of flight time"
Plussat: "La mejor atención, buena comida, comodidad, confiabilidad, pilotaje, tranquilidad"
Miinukset: "Podrían tener más películas con subtítulos en español, jugos mas conocidos y la música mejor organizada para búsqueda"
Plussat: "I havn't flown a lot of international flights, but Qatar Airways is now my favorite"
Miinukset: "15 passengers waiting in line for the bathroom"
Miinukset: "Food poor- no variety"
Miinukset: "Menevintä ruokavaihtoehtoa (kana) ei ollut tarpeeksi, taaskaan."
Plussat: "Selection of alcohol."
Miinukset: "The selection of food."
Plussat: "clean airline, modern airplanes, good food, friendly service"
Miinukset: "Nothing not to like. Spacing between seats is a little tight for med-tall passengers. Food service was slow. few/Infrequent additional beverage & snack visits."
Miinukset: "The boarding process was strange, with one guy directing several different zones to stand in line, people not cooperating and just overrall not very organized."
Plussat: "The movie selection was good."
Miinukset: "-my seat did not recline, which I understand that I was close to the emergency exit but the person in front of me could still put their seat back way farther than they should be able to and I was unable to do simple things like put my glass of water on my tray -I had a vegetarian meal which was literally just rice and ground up brown mush-I have no idea what that much was -I asked twice for new headphones because my was broken but they forgot -When the flight attendant was coming around with water and she looked me to see if I wanted any and I said yes, she just skipped over me. I didn't pay a few hundred dollars extra for this."
Plussat: "the flight was comfortable"
Plussat: "Same"
Miinukset: "I understand it's the industry standard, but seats are too narrow with shared armrests."
Plussat: "I slept most of the flight and awoke to the smiling faces of the flight attendants."
Miinukset: "Long time to check in. Not the airlines fault. Passengers had so much luggage, I didn't think the plane would leave the ground. There should be a line for people who travel light."
Plussat: "Due to the multiple booking mess, I got a middle seat in a 14 hour long leg as all all isle seats were taken. I requested an isle seat due to health issue but no help. The flight was 1.15 hour late and made me lose my connection at Chicago.Never flying Qatar again."
Plussat: "Cabin crew courtesy."
Plussat: "Attentive service ready to appease any request very clean toilets"
Miinukset: "Type of aircraft Films Selections in particular World Group not changed much since April"
Kone lähti myöhässä ja henkilökunnalla turha puheripuli kovaäänisiin
Ostettiin lentolippu yhdessä, ei siis pitänyt olla epäselvää, että ollaan pariskunta. Meidät kuitenkin sijoitettiin istumaan koneessa kauas toisistamme. Pärjäämme toki itsenäisesti, mutta moinen homma vaikuttaa lähinnä kiusanteolta. Eikä suinkaan asiakaspalvelulta. Terveiset siis Finnairille tai muille, jotka olivat järkkäilleet istumapaikat.
Finnair siirsi lentomme vuorokaudella eteenpäin. Ilmoitus tuli tuntia ennen koneen lähtöä kun oli jo toimitettu matkalaukut koneeseen ja tultu turvatarkastuksesta läpi ja odoteltiin koneeseen nousua lähtöportilla. Käsittämätöntä, tieto ylibuukkauksesta oli varmasti tiedossa paljon aikaisemmin. Kari ja Marja Alatyppö
Palvelu oli erinomaista, kone oli siisti ja aikataulut pitivät hyvin. Ihan pieni suma syntyi koneeseen noustessa kun eri boarding-ryhmät sumppuuntuivat putkeen. Pieni tauko boarding-ryhmien välissä olisi tehnyt siirtymästä vielä asteen sujuvamman.
Hyvä, nopea lento, Hki lentoasemalla hyvä palvelu
lentoemännät hoiti tehtävänsä hyvin. Koneen ilmastoinnissa oli vikaa, tuli vilu.
Lento aivan täynnä ja bourdauksessa ei mitään järjestystä. Tuntuu siltä, että Finnair sijoittaa pariskunnat erilleen ilman erillistä maksettua paikkavalintaa.
Premiere economy -luokkaan voisi kuulua ruoka
Tehokasta, mukavaa, uutta ja miellyttävää. Homma toimi. Hyvät unet!
Lähtöselvityksessä oli vain yksi henkilö, mikä ei vastannut lainkaan tarvetta, koska hän oli ERITTÄIN HIDAS - ja hieman tyly (?). Passeja hän pyöritteli todella kauan ja tavasi hitaasti kirjain kirjaimelta nimemme niistä ja vertaili kuvia meihin. Tuntui todella oudolta. Lisäksi tarranauhat taisivat loppua kesken ja hän joutui hakemaan niitä muualta. Meillä (kolmen hlön perhe) oli ainoastaan yksi laukku menossa ruumaan, mutta virkailija yllätti meidät vaatimalla myös käsimatkatavaramme ruumaan, koska tilaa olisi kuulemma liian vähän. Luonnollisesti olimme pakanneet kaiken säännösten mukaan ja tässä hässäkässä ruumaan joutui myös elektroniikka, jotka olimme jättäneet käsimatkatavaroihin. Virkailija ei huomannut kysyä asiasta, emmekä me kiireessä muistaneet sitä. Lisäksi jouduin todella vaatimalla vaatimaan, että sain yhden laukun käsimatkatavaroihin, koska sairastan diabetesta ja astmaa ja olin pakannut matkalla mahdollisesti tarvitsemani lääkkeet ko. laukkuun. Ehdin jo hieman hätääntyä asiasta, kunnes virkailija "armollisesti" tuli sen verran vastaan, että antoi minun valita yhden kolmesta laukustamme matkustamoon. Ymmärrän tilantarpeen, mutta olisi ollut todella järkevää kertoa jonossa odottaville etukäteen, että tällaista vaaditaan, jotta muutenkin todella tiukalla ollut ollut aika ei olisi kulunut turhaan säätämiseen turhautuneitten jonottajien odottaessa selän takana. Asian olisi mielestäni voinut myös hoitaa hieman kohteliaammin. Lisäksi huomasin koneessa, että hyvin harvan kohdalla oli vaadittu jättämään matkustamoon tarkoitettuja laukkuja ruumaan - ainakin lähes kaikilla oli yksi laukku/hlö mukana. Hämmentävää. Yllättävää kyllä kone pääsi kuitenkin lähtemään matkustajien puolesta ajallaan, vaikka jonottavat pitivät sitä mahdottomana. Lento sujui muuten hyvin, paitsi jalkatilat olivat todella surkeat verrattuna menomatkamme koneeseen.
Vähän myöhässä muuten kaikki sujui loistavasti
Kone oli kolme tuntia myöhässä.... Meitä pompoteltiin portilta toiselle. Ilmastointi oli olematon.
Tämä nykyajan "turvatarkastusteatteri" on aivan absurdia matkustajien kiusaamista. EI voi mitenkään olla perusteltua että joutuu jonottamaan yli 2 tuntia sitä että käsimatkatavarat tutkitaan. Matkustajista 99.99999% on rehellisiä asiallisia ihmisiä eikä heidän kiusaamisensa moisella teatterilla edistä mitenkään lentoturvallisuutta. Parannusehdotus turvallisuuspäällikölle potkut tehtäviensä hoidon täydellisestä epäonnistumisesta. Esim lennollani 2 oli vain läpivalaisulaitetta käytössä ja jonossa tuhansia ihmisiä. Ilman lennon myöhästymistä olisimme missanneet lentomme tämän pelleilyn johdosta! Kyllä moiset tarkastukset pitää pystyä järjestämään siten ettei matkustajan tarvitse seisoskella jonossa tuntikausia. ( tämä jonottaminen tarkoittaa myös sitä ettei kukaan voinut käyttää kentän palveluita, eli myös heidän business kärsii tästä typeryydestä)
Edelleen toivoisin edes kahvia maksutta, Air France osaltaan tarjoaa jopa pientä syötävää ja muuta juotavaa.
Koneen kapteeni ei kertonut mitään muuta lennosta kuin lähtiessä lennon kesto. Olisin halunnut tietoa esim lentoreitistä.
Lento oli lähes 3 tuntia myöhässä emmekä saaneet mitään tietoa mistään. Emme saaneet myöskään vouchereita.
Finnair arpoi edellisenä iltana check-in:ssä mieheni riville 29 ja minut riville 16 eikä näitä voinut muuttaa. Finnair rahastaa kaikesta, vaikka ei tietääkseni ole ’halpalentoyhtiö’. Mustikkamehumukillinen on ainut, mikä kuuluu hintaan. Menolennolla KLM tarjosi suolaisen ja makean välipalan kaikkine juomineen (kahvi, mehu, virvoitusjuoma, olut, viini). Kännykän voi ladata. For free.
Nopeaa toimintaa, kaikki sujui hyvin.
Matkatavaratietomme puuttuivat järjestelmästä. Turhaa vaivaa moisesta asiasta. Valitin suoraan Finnairille.
Kaikki toimii suunnitellusti, ruokaa tai viihettä en käyttänyt.
Järjestelyt toimi oikein hyvin matkakumppanin boarding pass dokumentti katosi turvatarkastuksen jälkeen puhelimesta jokin spammi yritti latautua , mutta passilla koneeseen 😊 Kone ilmeisesti hiukan kovassa käytössä, istuin muhkurainen. Henkilökunta oikein palvelualtista ja ammattitaitoista ☺
Hieman enemmän jalkatilaa
Lähtöselvitys hidas vimeisimmillä tuli kiire lähtöportille
Ystävällinen henkilökunta. Kaikki ok.
Check-in jonoa oli aamulennolla, mikä on pienellä lennolla ymmärrettävää. Kaikki muu toimi mainiosti.
Friendly and professional crew
Ilmainen kahvi olihan kiva. Lento myöhässä yli 2 h Hesan päässä odotettiin rappusia. Huh huh. On se vaikeeta!
Henkilökunta oli tosi ystävällistä ja muutenkin koko koneessa oli hyvin rauhallinen tunnelma. Tosin kone oli hyvin vajaa.
Ei mitään hyvää Finnairilla, ei edes ruokaa tai snackseja lennoilla. Ja lennot myöhässä, kuten tämäkin oli taas.
En voinut käyttää lentoa, koska se myöhästyi liikaa. Paha mieli tuli ja rahat meni. Kari
Kaikki oli OK. Ei parannusehdotuksia.
Lentokentällä saimme apua kahdesta pisteestä.
Tällä lennolle kaikki sujui hienosti. Henkilökunta toimi ammattitaitoisesti ja lentäjät olivat huippu ammattilaisia, nousut ja laskut olivat hallittua. Kiitos Finnair.
Jokin ongelma saapuessa jolloin bussikuljetus ja kävely toisesta päästä kenttää… kangasmaski käskettiin vaihtaa kesken lennon vaikka osa oli ilman saapuessakin koneeseen Lentolippujen kaivaminen oli haastavaa,sitten keksin liittää finskin appiin
Minulla oli aivan kova nälkä ja halusin ostaa lentokoneessa leivän mutta valitettavasti minä olen nuori enkä omista luottokorttia ja en saanut koneesta mitään koska normaali electron maksu kortti ei kelvannut eikä käteinen kelvannut..
Plussat: "Free movies"
Miinukset: "Free wifi. Better movie selection"
Plussat: "Everything was nice."
Miinukset: "Nothing to complain about."
Miinukset: "Service very cold and rare to find. For some reason finnair doesn’t announce boarding"
Plussat: "Finnair is always perfect. Always on time, professional, clean and comfortable. They give free coffee, water and blueberry juice."
Plussat: "Loved the wine hour, location, access to bikes and lovely breakfast buffet! Service was super friendly, too."
Miinukset: "I hate paying for water but I seem to do this all over town."
Miinukset: "Seat in front of me was mostly lowered in a position that caused an uncomfortable force against my knees. My neighbor had to place his knees in my sitting area for the very same reason. Otherwise everything was great."
Miinukset: "Could be better, say, like with Singapore Airlines.."
Food options are limited and quality and quantity poor and inadequate
Flight delayed a lot for unexplained reasons Wrong Baggage carousel number announced in the plane caused unnecessary delay at baggage claim
The original flight on 15th canceled but not informed the passenger. The next flight allocated was for 20th. Why 5 days later. This is unacceptable
Miinukset: "1- To present more than 2 choices of meals, either the main meals or snacks, like Kuwait"
Plussat: "crew was good. Seat was good but it was a business class seat in a 787-9; so it should be good."
Miinukset: "wines were mediocre which was balanced out by the good quality of the food. Brussels to Abu Dabhi boarding was a little chaotic with coach and front cabin passesgers packed in a single bus. Noticed many older passengers standing for the longish bus ride."
Plussat: "The service was good"
Miinukset: "At abudhabi there was no sitting available, while waiting for connecting flight, and saw people spitting in the airport lounge, it was unsanitary. Why ethihad donot enforce cleanliness in the lounge."
Plussat: "The food was amazing with good And comfortable air conditioning. Cleanliness was maintained as well."
Miinukset: "The food serving was late it could be more manageable. The leg space is also not comfortable. Also the some seat needs to be repaired as the recliners not working."
Plussat: "On-ground customer service of Ethiad, Fatima. She was professional and understanding."
Miinukset: "Don’t overlook international flights and penalize travelers who don’t have a seat selection but checked in on time."
Miinukset: "I booked 2 tickets but it was not allowing me to check-in as well as seat selection online"
Plussat: "I liked the cleanliness, the beautiful kind staff, and most important of all, the safe flight -- oh yeah, I loved sampling your world class music selection"
Miinukset: "for a tall guy you need to raise the seats a bit; the food was better than most airplane food but overcooked rice and fish was meh ... it's hard to image how an industrially prepared food could be better, but until you figure it out I'll keep packing my lunch"
Miinukset: "الملاحين غير متعاونيين ويهددون The crew so bad"
Miinukset: "Breakfast quality was not good .In breakfast they gave vegetarian food .Flight departed late by one hour ."
Plussat: "Very gd service"
Plussat: "Very good vegetarian option, the crew dealt with a difficult patron quite well."
Miinukset: "Since we boarded so early and the process was long, I was lulled into a false happiness that I had a row to myself that ended up being filled at the last second before the doors closed."
Plussat: "Great cabin staff"
Miinukset: "Uncomfortable. Entertainment was unwatchable. In physical pain from poor seating."
Plussat: "Entertaiment is very good."
Miinukset: "Cancelling my flight on both ways. Since they merge 2 flights in one,flight attendants are under staff to help and take care other passengers like me. Food have limited option who cannot eat spicy food."
Miinukset: "Same type of food. They ran out dinner so served the previous entree. Turn the crew light on for water. No air hostesses showed up."
Miinukset: "The restrooms were not clean and stinky."
Plussat: "Easy connections ,good flight ,food"
Miinukset: "Check in at JFK took ages as the ground staff just didn’t bother about balancing queues versus available agents. One quueue moves fast and the other got stick . Some of the agents were novices After boarding some passengers couldn’t find place for their carry on a. They were rudley informed that they are carrying large carry ones and were threatened with deboatdong if they weren’t fast in finding alternate places for their bags"
Plussat: "Crew was helpful mostly. They at least tried to be helpful but we always had to ask for water even though it was a 12hour flight"
Miinukset: "Bad food, no proper boarding process at Abu Dhabi and rarely bring water."
Plussat: "timeliness, in-flight entertainment, food"
Plussat: "The food quality was good but they repeated the same food when we started & before landing. Kids usually won;t like eating same food again."
Miinukset: "The food was not good and our flight attendant was not attentive. He didn’t make the people in front of us put their seats back up for landing. There were no blankets when we requested one."
Plussat: "Great all round experience - good flight, nice plane, comfortable and well equiped with lovely staff."
Miinukset: "Nothing!"
Plussat: "It's in time"
Miinukset: "Crew not helpful plus meals not enough when we ask for extra said don't have just one"
Miinukset: "This plane was quite noisy. Noise cancelling earphones helped but it was noticeably different to the next flight with air Berlin. That cabin was significantly quieter."
Plussat: "Comfort on such a long flight was much better than other airlines. Food was great"
Plussat: "Not like trans Atlantic flights"
Miinukset: "Some crew were mean"
Miinukset: "Lost one of my bags! Returned after over a full day... was not even updated on location / that it had been found until the following morning... 24 hours later. Boarding was delayed... but by all means take longer if it means I get my bag when I land!!!"
Miinukset: "The flight is a 777 or 787. This is the flight has cramped up legroom in economy. It's a 17 hour flight and the aircraft is not comfortable at all in economy. The food is a hot or a miss. They have 3 items on the menu but chances are by the time they get to you they run out of the non veg options and you are stuck eating dal and pulav. Flight attendants on the flight were okay, not super helpful if you are traveling in economy"
Plussat: "Loved business class!"
Plussat: "Give more food options"
Miinukset: "Upgrade"
Plussat: "The comfort and elegance of the plane and seats. The genuinely kind nature and attentiveness of the staff from ticketing to flight crew to landing."
Plussat: "The cockpit crew was efficient in announcing the highlights of the flight.The landing and take off was smooth and flawless.The aircraft, an airbus 321 was clean."
Miinukset: "The service from Abudhabi to Cochin was worse than the so called cattle class.One simple instance, the food menu which was trumpeted and given to each passenger in the economy class, had three main entrees,viz Fish/chicken/vegetarian. When the food trolley came to my seat in the mid section of the plane, the hostess with almost a desperate look told me that only the vegetarian dish was available.I told her that I definetly need the fish or chicken dish.She scrounged around and ultimately gave me the fish choice whereas all the rest around me had to do with the vegetarian fare.Why this stupidity of a grandiose menu card?...The menu list states a list of liquor available in flight in the economy class.The hostess was serving the same only to those who specifically asked for it and that too as if she has to pay for the same.What a shame on the airline.You folks can do much better than this, in the so called cattle class.Sitting in a preassurised tube for more than 21 hours to reach ones destination is agony by itself, but then getting into your flight after seeing the goodies offered are only in paper, is a sad disappointment."
Plussat: "Just my seat. Which has more leg space."
Miinukset: "Food and I had to call them numerous times to give me something to eat because I was starving. For such a long flight they only had pop corns for snack. I missed my first served meal because I was sleeping for second one they didn't bother to ask me. When I asked for it I was given a cold sandwich."
Plussat: "It was a good experience with Etihad airlines, comfortable and ambience."
Miinukset: "Food provided is not at all good. Very very poor."
Plussat: "Punctual."
Miinukset: "Nothing not to like."
Plussat: "Schedule"
Miinukset: "The ground crew in SFO. Not friendly. Need lessons on customer service."
Plussat: "Food and entertainment are the two things I like about his airlines"
Miinukset: "Comfort, economy class really sucks in this airline"
Plussat: "Both ways not consistent in time When flight delayed in Abu Dhabi they treat you like Specially Etihad airways service is very poor. . Never again"
Plussat: "The staff as helpful and attentive"
Plussat: "Price"
Miinukset: "Got stuck in a row that doesn't recline. You could call it unlucky for choosing that seat"
Plussat: "Ample room and privacy provided by the tastefully done seating pod arrangement"
Miinukset: "Nothing"
Plussat: "Aircraft fleet and airport is good. Good infrastructure."
Miinukset: "The cabin crew is not at all courteous. When you start travelling in US, you realize how different the crew's attitude is. When you want to say no to the customer, atleast make an effort to accommodate the needs of the customer first. Minor requests made by the passengers should be accommodated. You just rudely say No. Learn something from American customer service!!"
Plussat: "crew very friendly....always ready to serve"
Miinukset: "seats too uncomfortable......leg spacing too tight.....person sitting at window wanted to go to restroom or just wanted to gets up ....everyone from the row.....gets disturb."
Plussat: "Polite staff."
Miinukset: "The seats were a little tight with not much space to avoid touching your neighbor. It really made the 13 hour flight uncomfortable to sleep. On a shorter flight it wouldn't have been as big of an issue but this overnight trip it was rough."
Better variety with meals
I've never been served three bread courses in a single meal before. Was really impressed by the novelty of that.
Was so glad the the captain kept the air. It’s usually suffocating in there.
Miinukset: "Keep up the good work."
Miinukset: "Nothing else. All was well"
Plussat: "Yes, the crew were nice and amazing"
Miinukset: "Serve warm food not cold"
Plussat: "Crew was good"
Miinukset: "Arrived one hour late."
Plussat: "Crew were very good. Comfortable flight."
Miinukset: "Choice of movies could be much better."
Plussat: "The flight was four hours delayed in Djibouti and there was absolutely zero, NO communication, whatsoever, provided by the Djibouti Ethiopian Airlines staff what was going on, how long the flight was going to be delayed, or if it was actually complete canceled for that evening."
Miinukset: "Flight ET365 was scheduled to leave Djibouti at 19:00 but did not leave until 23:30, without any screen information or by the Ethiopian Airlines staff at JIB airport how long the delay would be or if the flight was completely cancelled. Extremely unprofessional and ignorant handling of the situation"
Plussat: "Fine flight with good meals."
Miinukset: "TV was broken, had phone so it was okay, the frustrating but was the call button. I rarely hit it, did this time for an arrivals card, the guy beside me messed his up and used mine while I was sleeping. No problem, until I hit the button. No one came for more than an hour, I even made eye contact."
Plussat: "G"
Miinukset: "G"
Plussat: "The crew practically ignored my request for medical aid. They were not friendly and super occupied. The seats were too uncomfortable."
Miinukset: "The food could have been better and the crew attention and assistance to the passengers."
Plussat: "Yes.seat was just ok but not quiet comfortable"
Miinukset: "I think Ethiopian is reasonably good.I travelled to Seattle via delhi .from delhi to sea I travelled by Ana the reason was the fare of Ethiopian (Enugu to Seattle,round trip)was much higher and also you spend 37 hours before u reach your destination,it is too long.why can't u fly to usa direct ,then"
Plussat: "The staff"
Miinukset: "We were delayed for extremely long"
Miinukset: "Flight attendants where bothered to serve us beer, water or any other snack during he flight. I had to beg in both occasions to have my tray taken from my seat."
Plussat: "The ravioli was great, some of the other food was not great. Otherwise, the flight was easy."
Miinukset: "More entertainment options, the movies and TV shows offered are not varied or very good."
Plussat: "Staff are friendly and pleasant. Seats are comfortable with more space than some airlines.Good choice of films."
Miinukset: "This was probably the worst boarding I have ever seen. They called the Paris flight while people were still boarding for Frankfurt. It was chaotic, with people struggling to find which line to be in. There was no visible guidance from Ethiopian ground crew. Eventually got in line. One guy checking boarding passes for both business and economy. Very slow with again no crowd control. Children were not given priority. Eventually many people went through business queue while others had been waiting in economy. Ground staff were standing around watching and not helping or communicating. Poor show from Ethiopian!"
Miinukset: "Flight was delayed so many times, without reason given. On arrival in New Delhi, the airline lost my bag. Everything about this experience was really bad."
Plussat: "Seats, pillows, blankets, entertainment system, crew."
Plussat: "Seats are reasonably comfortable with sufficient storage space Food was OK"
Miinukset: "Chech in was poor - didn’t have priority stickers for business class luggage. Had to go to different counter for hotel voucher. Overall not good and professional Didn’t have ice on the plane ( for drinks, water etc)"
Plussat: "friendliness of staff. special attention given to my 22 mo old granddaughter. adorable!"
Plussat: "Flight crew was nice and responded to problems well. More trash pick up and water service would have been nice as it was a thirsty, long flight. I was given more water when asked it just wasn’t freely offered."
Miinukset: "The arrangement of the airport was disconcerting. To get to your gate you have to pass a another security point that you can not leave. The area was akin to a cattle yard. No bathroom, water, or amenities. You had to stay in your pen until boarding. Duty free was not allowed and had to be purchased on the plane for an additional cost. Not to mention the whole stopping in Dublin, Ireland for fuel without notice. There was nothing in my paperwork about it and we were only told to stay in our seats for the next hour or so while they refueled. We didn’t do that on the flight over was that was worrying and we were given no additional information."
Plussat: "Airplane"
Miinukset: "Waiting for customer service"
Plussat: "nothing was exceptional good."
Miinukset: "luggage did not arrive. airport services were not good."
Plussat: "Great entertainment center and seat back video."
Miinukset: "No Wifi available"
Plussat: "Awesome crew"
Miinukset: "No electrical plugs"
Plussat: "Served dinner"
Miinukset: "the seats however were quite tight and there was no electrical plug for charging."
Plussat: "The crew where very pleasant, The service on the plane was good you had a choice of what meal you would like to have you also had a choice of any movie or entertainment that you would like to see or play there was more leg space and much more comfortable seating"
Miinukset: "I can’t fault anything on this flight."
Plussat: "The hospitality"
Plussat: "food and beer were fine"
Miinukset: "4 flights ,4 delays. poor customer service . every thing is very slow ."
Plussat: "Crew and service"
Miinukset: "On board entertainment was not up to date. Old movies. Little choice."
Miinukset: "Chairs were not reclining. Asked for blanket and didn't get one so I was cold."
Plussat: "evry thing"
Miinukset: "no thing"
Plussat: "crew was okay on board."
Miinukset: "delays, delays and no answers about the schedule from anyone. poor food, poor entertainment. the plane was small, crowded and a disguising smell all over."
Plussat: "nice movie but that's all"
Miinukset: "chair and light broken. tasteless food. small screens"
Plussat: "Excellent pre-boarding service to get aisle seats. Comfortable on time flights. Pleasant service."
Miinukset: "Bad service and follow through when luggage lost. Promised it would arrive that afternoon and given a tel number to call. Advised that I could not claim expenses for toiletries, basic necesssities. 1. Luggage did NOT arrive that afternoon 2. No reply to tel calls or got an automatic answering service. 3. No follow through to emails 4. Persistent phone calls at last elicited a response that luggage would arrive next morning - but unable to give a time 5. Luggage arrived late afternoon i.e. 2 full days later 6. I will put in a claim for toiletries, underwear, socks + taxi to get to shops"
Plussat: "Nothing"
Miinukset: "They lost my luggage and I had to call them every day to locate it. It took a whole week for me to have my luggage back while it was sitting in the Philadelphia Airport for 4 days waiting to be delivered to my house. On top of that no one seems to know the whereabouts of my luggage. Bad customer service. Be aware when flying with Lufthansa."
Miinukset: "Seats were so uncomfortable, like three airline doesn't care about comfort. The food, which is usually decent, was also below par."
Plussat: "Cheap"
Miinukset: "Delays, Delays, Delays, 2 hours late !!!!!!!!!"
Plussat: "The Ethiopians have got the transit sorted in Addis. I had a tight turnaround time of about an hour and 15 minutes. From alighting to boarding and takeoff was about 1 hour. Very impressed that my luggage made it as well."
Plussat: "Flying direct from LA to Europe is a challenge. My other flight got cancelled the day of from another airline but i found this flight 12 hours later direct to Ireland for very cheap. Nice staff and amenities. Socks headphones and plenty of LEG ROOM in economy class. Would fly again"
Plussat: "It is ok the flight"
Miinukset: "No comment"
Plussat: "Very kind and attentive staff."
Miinukset: "the hotel they put me in in the connection was horrible"
Plussat: "The service during the flight was perfect"
Miinukset: "N/A"
Miinukset: "There was no entertainment system and there was no vegetarian option. I would have registered for the vegetarian option ahead of time, but when I tried to do online check in, it didn't work."
Plussat: "Good customer service on time flight"
Miinukset: "crew was the worst part. Id have to ask for something 3 or 4 times before i got it. couldnt really understand why a simple request like tea instead of soda was so difficult to fulfill."
