Miinukset: "They lost my suitcase"
Miinukset: "Crew wouldn't let me board because a ticket from Spain to France was not sufficient evidence I would leave Europe. So I bought one from Italy to Singapore and they didn't accept that either. I lost over 1,000 dollars."
Plussat: "A quick, quiet and relaxing flight - no stress at all. The flight was uneventful. My carry on bag had to be stored in the bottom of the aircraft as the overhead lockers in the aircraft are small. As such - just before you board the aircraft, you place your carryon bag at the bottom of the steps and then when you get off at your destination, you collect your carry on bag at the bottom of the steps - no time wasted and worked easily."
Miinukset: "The English announcements were a little hard to hear/understand as the flight attendant read it so fast - but then again - it was a short flight - so every second counts :-)"
Plussat: "Flight attendants were lovely."
Miinukset: "Seats recline too far so there was NO space. Flight left an hour late for unknown reason. Double charged for bags on return flight. Lost my carry on after forcing me to check it (still awaiting its return). Charged me to fix an error they made on original booking. I'll never fly with Iberia ever again."
Plussat: "Great customer service"
Miinukset: "The seats are really small. Even for people not considered tall."
Plussat: "The seat was comfortable."
Miinukset: "A drink of water should not cost 2euro. On a moderately long flight it is a necessity."
Miinukset: "Boarding procedures are a disaster. The plane arrived early however there was not a gate available for 45-60 minutes. Removal of the bags for customs inspection also took over 45 minutes. We then missed our connecting flight Out luggage made the plane but we didn’t!"
Miinukset: "Lost flight same airline delay at Paris :("
Plussat: "To check in took so long . I could have used the automated check in but my code was not recognised. Travelling as a couple we were given separate seats .The staff did not even see fit to even tell us.Poor meals. the cabin crew looked harassed."
Miinukset: "Send emails reminders to offer web check in."
Plussat: "We got there."
Miinukset: "Plane arrived late so boarded late. Crew was ridiculously slow with drink/snack cart. They served only 5 rows so we never got a drink."
Plussat: "boarding is quick"
Miinukset: "crew push you hurry. and the space is too small."
Plussat: "Arriving at my destination, safe, sound and on-time."
Miinukset: "The crew could have been a wee bit more friendly/looked like they didn't hate their job. The onboarding process was just short of disastrous."
Plussat: "On time overall, no delays"
Miinukset: "Boarding was awful and no food at all, it is a 3 hour flight and not cheap but even water cost"
Miinukset: "We didn’t go"
Plussat: "Seats were comfortable, pleasant staff, good ent. good wifi and none of that loud chit chat through the flight like tha American companies."
Miinukset: "The only thing I was a bit disappointed was with the meal. I don’t eat red meat and requested it theough the website, but nithing special was arranged and I ended up eating pasta. Pasta is fine and I love it, but people that don’t eat meat need to have vegetables added to their meals, or at least an egg. And for breakfast the only option was a ham and cheese sandwich, so I didn’t eat."
Plussat: "The seats were good and for once I felt like I had enough leg room. The entertainment consul had a good selection of movies and tv programs."
Miinukset: "The attendants were not very attentive and I eventually had to ask for a customs form since I never received one. I feel like long international flights should offer food without having to pay for it, whether or not it is a "discount" airline."
Plussat: "all was good , comfortable & short."
Plussat: "The airplane was clean"
Miinukset: "I don’t like when airlines make you pay even for water......"
Plussat: "I like the staff and the generous host of them"
Miinukset: "The price was not matching the benefits of the ticket because it was without check in bag (luggage) and every single thing you have to pay The type of aircraft there are using its too small business class is very poor nothing to compare with other company."
Miinukset: "they book flight connections too close in madrid, resulting in big hassles, especially if passport control is also involved"
Plussat: "Got me where I needed to go, on time. Reasonably comfortable."
Plussat: "Arrived 10 min early"
Miinukset: "I paid extra for a seat in the exit row and as soon as we took off someone from another row snuck into the exit row without paying and the flight attendants totally ignored him and he sat there the entire flight for free. They don’t give you so much as a glass of water for free and the luggage took 45 minutes to appear after landing. I certainly wouldn’t chose to fly them again if I had an alternative tho they are better than that horror Vueling whose seats were so close together that I was unable to sit with my legs straight because the leg room was so little."
Plussat: "I liked the service and, the in flight entertainment system. It was good food."
Miinukset: "There was very little legroom in economy class. I was thinking for an overseas flight the would be more than 31 inches pitch of legroom, Mabye the can work on that on such a big plane."
Miinukset: "FOOD WAS POOR."
Plussat: "Food was delicious and good variety!"
Plussat: "the flight crew was cordial and efficient. we arrived on time."
Miinukset: "The planes were older and the seats were not comfortable for the length of the flights."
Miinukset: "The flight was cancelled at the last minute due to a hurricane. Both British airlines and Iberian airlines posted conflicting information as to the flight cancellation, hence affecting hotel reservations and proceeding flights. The whole process has been a nightmare. I will have serious reservations booking future flights with either airline. Very disappointed !"
Plussat: "Vivo en Madrid. Estuve de vacaciones en Venecia."
Plussat: "I liked the Crew they were very patient with all the passengers. They were bunch of really annoying kids in front of me and handled them very professionally."
Miinukset: "I didn't like that I could not control the air in business class. I spent good money to sit up there and I would expect to have control of the air because I had a 11 hr flight in a 90 degree plane. It was really a uncomfortable. Also I didn't like that their was no sporting events or cooking channels to watch on my flight and the movie selection were horrible."
Plussat: "On time to madrid... late to Alicante"
Miinukset: "Personal video screen froze and didnt work...chicken meal was too salty. Britisk airways cancelled our return transatlantic flight LGW to JFK and the Iberia (one world) representative Alicante airport could not help us getting on another flight we now are landing in LGW and have to transfer to LHR at iour own expense and are getting to J FK almost 4 hour later than scheduled...spenrt over 40 minutes on phone with British airways at international cell phone rates which also cost us a fortune"
Plussat: "The in flight movie selection was great. They were generous with providing us wine and complementary in flight entertainment . Didn't have to pay extra to check our bags."
Miinukset: "The food wasn't very good. But at least they provided us with some. We paid extra foe exit row seats and they allowed someone to sir across from my husband in the flight attendant seat they use during landing and take off. He sat there the entire flight. He was tall with long legs and took away from my husbands leg room which is why we paid extra for the exit row seats. Not sure if he worked for the airline as he was dressed in regular street clothes but annoying all the same."
Plussat: "Flight from tel aviv to Madrid was awful. Bathroom was dirty and no hand soap. Ordere d a special meal and never came. It was so cramped you couldn't move. I was betwee 2 tall men who placed there legs under my seat. No direction for connection flight."
Miinukset: "My connection flight to use was better on americal"
Miinukset: "Horrible from beginning to ending."
Plussat: "The only part of this flight that was good was when I deplaned at the end"
Miinukset: "The flight was delayed. We sat in the plane waiting for 1.5 hours. Passengers were not addressed as to why we were not moving. During this time the air conditioning was off and it was too hot. The crew was very rude and nowhere to be found most of the flight. I was extremely thirsty and crew was upset when I asked for water"
Miinukset: "Very limited room to move. Rather impersonal"
Plussat: "On time, no hassles. The flight went well."
Miinukset: "Didn't have any non meat food available on Good Friday. Apparently, the airline ran out."
Miinukset: "According to my itinerary, we were scheduled to fly from Marrakech to Casablanca on Royal Moroccan Airlines flight 402. There was no flight. My itinerary also said we were to fly out of Casablanca on American Airlines. After sitting at the gate for over 2 hrs. in Marrakech,one of the ground crew members told us our flight had been canceled, but we were never notified. The supervisor refused to give us a letter stating that they screwed up by either sending us to the wrong gate, or that the flight had been canceled so I could get my money back thru my travel insurance. She said the flight was not cancelled so it wasn't her fault. No flight left from our gate. She refused to help us book another flight. I had no smart phone to book another flight and she told me, that was too bad. I asked what should I do, she said "that is your problem not mine, I cannot help you." There were 2 others they sent to the wrong gate and 6 others who had the same problem as us. Later 2 others, on a different flight with RAM, walked up to the ticketing section and said they were sent to the wrong gate and missed their flight too. I need a letter from someone so I can retrieve my $1800 back from my travel insurance because we had to book other flights and stay an extra day in a hotel in Casablanca. I don't feel that is asking too much. We were there early to fly out and did everything they told us to do. Luckily, someone cared enough to let me use their smart phone to book another flight and hotel or this could of been a real tragedy."
Plussat: "The crew was very nice. Madrid is always a great airport and Iberia is it's top airline."
Miinukset: "Entertainment opitions weren't great. Crew service with beverages didn't come around nearly as much as a company like Lufthansa or United, etc."
Plussat: "Upon boarding the flight attendant looked at my seat # and directed to to the correct side of the aircraft. I found this to be very helpful, since on the trip over I was in the wrong side had to bother people to move so I could get to the correct side of the aircraft. Travel can be very stressful, this made boarding quicker and easier."
Plussat: "Madrid airport is seriously beautiful Flight departed on time Seats was lie flat and comfortable Food was best of any European business class"
Plussat: "El cambio de vuelo en Mx fue un poco confuso pues había que salir a mostradores y volver a hacer check in."
Miinukset: "Left late, rude crew, very uncomfortable experience"
Miinukset: "Food Bording Confort"
Plussat: "On time experience."
Miinukset: "Tight quarters, I'm 6'2". No free coffee options."
Miinukset: "the flight over LAX to Madrid was horrible. An old plane, both my husband and I had broken seats, no screens, and no charging capability. The flight from MAD to LAX was much better with a newer plan. I would however, not fly with Iberia again, because the out bound flight was so awaful. So average rating is okay."
Miinukset: "The seat did not recline, a bit ridiculous for a plane that size"
Plussat: "Staff helpful Comfortable flight"
Miinukset: "Easy to get lost in airport Only flight map on overhead screens"
Plussat: "Boarding and disembarking were the best things about this flight. The piloting was smooth too."
Miinukset: "Stewardesses were unfriendly and rude. Long flight, without individual entertainment on seats. Old plane, extremely cramped. The meal request made when booking the flight was not honored. Upon arrival to US customs, was told I was not on the passenger list (thus clearing customs was a bit touchy)."