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Plussat: "All the pieces to have provided an excellent experience were there, but they didn’t come together. It was nice to get some food, and the movie choices were pretty good."
Miinukset: "Hot, like super hot, in the aircraft. It was horrible."

Plussat: "Service was fine, but we're of no help regarding late arrival and connecting flight status."

Plussat: "Si Much!!"

Plussat: "Again, food and service in business class were superb. A newer 777 and more comfortable lie-flat seats"
Miinukset: "Business class gets only one small lavatory."

Plussat: "Not much"
Miinukset: "They pack biz seats in 7 across. Most airlines go with 6 across. Lack of space and they charge the same as other airlines. Low value for the money charged. Much better value using if you use any other airline."

Plussat: "overall, service was great"
Miinukset: "seats are too narrow"

Plussat: "Everything"
Miinukset: "Would highly recommend"

Plussat: "They boarded on time, took off on time, and the service was friendly."
Miinukset: "Nothing really."

Plussat: "Good"
Miinukset: "Good"

Plussat: "New plane"
Miinukset: "Food and crew language proficiency."

Plussat: "good flight"
Miinukset: "na"

Plussat: "Airplane crew was amazingly friendly and helpful"

Miinukset: "No, disappointments:)"

Plussat: "I"
Miinukset: "Many liked the food. It just wasn't to my taste!"

Plussat: "I liked how smooth our flight was, thanks to the flight crew. The entertainment was great and helped pass the time. The flight crew was great and attentive."
Miinukset: "The food was ok but I wish I knew a way to have vegetarian options. I would have liked some kind of fruit options as well."

Plussat: "Wonderful crew, food and flight in general. Pleasant and cheerful crew."
Miinukset: "The entertainment system did not work on my seat. Not a big deal, but inconvenient."

Miinukset: "Crew were rude and everything we asked for was an issue like we didn't exist not sure if they had a problem because we had a baby with us"

Plussat: "On time Good service Just excellent It's first time for me with turkish airline but I love it"
Miinukset: "No thing"

Plussat: "The entertainment and accommodations were superb. I appreciate all the things they think of to make you comfortable. The seats were a bit hard but they reclined nicely."
Miinukset: "The first delay during my trip was due to an emergency but my layover was delayed again. I'm not sure if this is an outlier event or if this is a pattern."

Plussat: "Delicious food, amenities kit with socks, slippers, earplugs, toothpaste and more, fantastic entertainment system, power plugs and USB plugs at every seat."
Miinukset: "The laptop on board ban is a mess. As we were flying to the US, we had to go through literally 4 security checks one after the other. Then, all of our electronics (laptop, camera, even headphones) other than our phones had to be taken. As everyone had to go through it , this delayed our flight by 1 hour. When we landed, we waited literally 1.5h before they started handing out our electronics. All in all, it took me 4 hours to leave the airport."

Plussat: "Everything was great, service,food....."
Miinukset: "Nothing to mention"

Plussat: "Staff was very good"

Plussat: "The flight was great and the service was wonderful. The plane was new and clean. A huge plus was the video entertainment in every seat along with headphones and USB Charging Port. They poured me a double Glenlivet scotch on the rocks at NO CHARGE!"
Miinukset: "I booked three round-trip tickets from LAX to Athens. Our daughter did not fly with us there but we checked with ticketing in LAX and they booked her seat anyway. The issue came when we tried to leave Athens the airlines then said that I had to purchase a one-way ticket! They informed me that the flight was cancelled for my daughter because she didn't fly to Athens. The ticket was almost $1,500.00 and I intend to get my money back but it was unfortunate that they had to charge me for it in the first place."

Miinukset: "It was delaid too long"

Plussat: "Smaller aircraft but better seats, comfortable"
Miinukset: "The air conditioner stopped working it was in incredibly hot on the aircraft cabin"

Miinukset: "Very poor experience , no clear gate assignment prior to boarding , i missed this flight due to no gate info poping on the monitors. Bad customer experience , No manners no proper English, By Far the worst experience."

Plussat: "Turkish Airlines offered the best connections to Athens at the best price. Connections were very tight and coming and going worked because the planes were absolutely punctual."
Miinukset: "I had to check my laptop (not the airline's fault) and the procedure was more tedious than I'd like."

Plussat: "the food was very good & unexpected on these short flights"
Miinukset: "they let people take extra overhead space"

Plussat: "food was amazing"

Plussat: "Always love THY's customer service!"

Miinukset: "Service is horrible. Airline staff is rude. Airport staff in turkey is eually bad. Avoid this airline and country at all costs."

Plussat: "food was good."
Miinukset: "narrow seating space, no reclining. my entertainment system stopped working in middle of flight just after making my original playlist. also overhead bins were not enough."

Miinukset: "Turkish did not made any alternative arrangements for travel or accommodation. I will be flying Turkish in the future. ."

Plussat: "I liked the space I had in my seat."
Miinukset: "Being surrounded by 8-10 babies who were consistently crying, being delayed almost an hour, my TV didn't work, and the food was terribly bad more so than usual."

Plussat: "Everything worked well. Service, food, entertainment, et all."
Miinukset: "nothing was amiss."

Plussat: "I liked the accurate time for departure and landing, the meals was ausom and delicious and the plane was new and comfotable."
Miinukset: "Nothing"

Plussat: "Decent entertainment system, reasonably priced in-flight wifi, decent food and friendly accommodating staff."
Miinukset: "Boarding process can be a bit chaotic, but they do well to organize it by groups or seats/rows, so still miles better than any US carrier."

Plussat: "Again, everything was great! The kosher food from La Casa was outstanding and your stewards are polite, helpful, hard-working and professional. You have a wonderful airline! R. Lerner"

Plussat: "Fine flight"

Plussat: "Everything was excellent :)"

Plussat: "I like the service given and the space in economy."

Plussat: "I just liked the entertainment. I watched couple of movies comfortably. That's it."
Miinukset: "I didn't like the food, crew. Most crews didn't SMILE, din't greet properly. It is very disappointing. Why they don't Smile? During my trip to Atl to Istambul I asked one crew to give me some water. But she didn't give me. After then I asked another crew. It made me very upset. I am not satisfied about food. It is not standard. It needs to be improved. Train your crews how to SMILE and Greet."

Plussat: "Food was very good. Was surprised we got a meal for a short flight"
Miinukset: "N/a"

Plussat: "I liked the fact that they gave us two meals and offered drinks three times. I have gone on a different airline that charged for everything and wouldn't even sell water."
Miinukset: "The main dishes were okay and so were the desserts. For some reason the side dishes were weird and didn't taste as well."

Plussat: "Great service onboard."
Miinukset: "Attendants did not smile, but were helpful."

Plussat: "Thank u very much!!!"

Plussat: "Good in seat entertainment with many choices. In seat charging for devices."
Miinukset: "Leg room was unbearable for a 777, even for a 5'4" person! Only saw crew for the first 2 hours and last 2 hours of a 13 hour flight."

Miinukset: "The plane was very cold"

Plussat: "The service was outstanding, this is one of the best airlines I have ever flewn. Considering its elegancy and exquisite service. My twelve hours from Miami to Istanbul turned out to be less because of the amazing service I recieved. Very happy that this airline exist and cannot wait to go back and experience this great airline again."
Miinukset: "They're are no negative feed back to Turkish Arlines"

Plussat: "Very helpful and experienced crew, really good service! Thank you!"

Plussat: "Vegetarian option of the food. Constant hydration"
Miinukset: "WiFi"

Plussat: "nothing really. There were so many rude staff members at this airline. I saw people get yelled at by staff members. They were just trying to get information on the late flights and missed connections. It happened repeatedly. this company has the worst customer service I have seen probably ever."
Miinukset: "They need to care about their customers and care for their customers better. They have a lot to be ashamed of."

Plussat: "Food was good"
Miinukset: "Should have been on time"

Plussat: "Crew was thoughtful"
Miinukset: "Seats were uncomfortable and the food was not worth eating"

Plussat: "Terrible flight. Super tight seats. Major airport delay to take off and land. Overall not a good experience."

Plussat: "Crew was wonderful very friendly"
Miinukset: "Room 9 hour flight and horrible seat. You guys should say before I buy how big seat are I could not even fit my underseat bag and be able to move , I would choose different way to purchase tickets next time to make sure I get any room to move hopefully sleep"

Plussat: "Superhyvin hoidettu nopea vaihto - auto haki ja vei meidät jatkolennolle. Tunnelma henkilökunnan keskuudessa oli hyvä."

Miinukset: "Ihan tajutonta kuinka koneeseennousu kesti niin kauan ja kone oli myöhässä."

Plussat: "Crew amazing"
Miinukset: "No entertainment."

Plussat: "We upgraded to economy premium which was fantastic. With the exception of seats that lie down all the way, you feel like you are in business class."

Plussat: "Lucked out. Flight was quite empty. Travel was comfortable and easy. A smooth ride all along."

Plussat: "Needed to cancel trip - had insurance I thought was good"
Miinukset: "it sucked !!!!!! someone had to die before they covered cancellation"

Miinukset: "Waited an hour after boarding in the plane."

Plussat: "Overall it was a good flight."
Miinukset: "The dessert could have been better than a Kit Kat chocolate bar."

Plussat: "Travel time was good and easy travel"
Miinukset: "Entertainment tv tapes"

Plussat: "Nothing!"

Miinukset: "Did not happen"

Miinukset: "Missed flight due to customs they gave vouture then took it back because i booked threw kayak it made it more difficult to change i even obtaijned insurance"

Miinukset: "It seemed llike the boarding was rushed and a bit hectic."

Plussat: "Service is good, you actually get food and drinks, thanks for that."
Miinukset: "The seats in the economy class are too small. Not once did I have someone sitting next to me who could actually fit in his seat. They weren't particularly large people, just average men but their arms were in my space all the time. Also if I drop something, I cannot pick it up, there's no room. For transatlantic flights the seats should be bigger."

Plussat: "Restful flight"

Plussat: "Service, Efficiency. Quality of the food compared to Quality of the food other Airlines. Extra room provided by premium economy."
Miinukset: "Nothing"

Plussat: "Again, nice staff. Clean plane. The flight was on time."
Miinukset: "The games and the book for the teens did not interest my kids. Not sure how popular those items are. Food-not good at all."

Plussat: "Good choices were great and tasted great also.."
Miinukset: "seats not so comfortable"

Plussat: "crew very helpful and accommodating. served two meals and complimentary beverages including beer, wine, spirits"
Miinukset: "movie selection limited"

Miinukset: "Waiting to board, outside in the rain while people shuffle slowly onboard and the crew does nothing to speed things up"

Plussat: "Even though we boarded the plan via a bus, I appreciated that business class was given priority boarding the bus."
Miinukset: "The waiting area was a bit spartan, but quite acceptable."

Plussat: "Very friendly and efficient crew. Good food and entertainment. On schedule."

Plussat: "Overall, was good!"

Plussat: "my favorite airline"

Miinukset: "Seats recline too much. When the person in front of you reclines his/her seat, you feel like you're in a tunnel with the seat back just inches from your face. However, the flight attendant was very kind and asked passengers to lift seats for the main meal, which was very nice."

Plussat: "My first flight overseas was wonderful. Almost never felt any turbulence and the crew was so friendly and courteous."
Miinukset: "Cramped seats in economy. Next time we'll definitely upgrade for more leg room."

Plussat: "The crew was great. The seats were ok."
Miinukset: "Check in was very, very slow, for some reason."

Miinukset: "the fl;ight was late overall 6 hours, which depended on weather, but"

Plussat: "Handling crew was great . Seat was comfortable!!! Meal was very good and tasty"

Plussat: "nice services."
Miinukset: "no order in boarding and no chairs in Panama airport. Had to stand for 2 hours before boarding."

Miinukset: "No seating area at or near the gate we boarded at, and as boarding was delayed, many people ended up standing for some time because we did not wish to wander too far and then be late for boarding."

Plussat: "The flight attendance were nice."
Miinukset: "One of worst EU to US flights ever. Food was Ick, entertainment?? (even if you paid for the premium the choices were bad)."

Plussat: "Very friendly and accommodating crew, efficient service, nice breakfast pastry for the short flight to Frankfurt"
Miinukset: "Would have been nice to have an entertainment option, but I had a book, so the 2.5 hrs went fast enough."

Miinukset: "Flight delay"

Plussat: "Crew were nice, helpful, and professional. Seat was comfortable."
Miinukset: "There was a lot of noise during all the flight; people were talking loudly and kids were crying all the time. The online entertainment system was not practical at all and it does not replace a 10" physical screen in the seat."

Miinukset: "We were delayed by complicated connection from Vienna train station to Vienna airport, by the time we arrived, we missed our flight. We called your customer service, and a recording stated that we would get a reply within 48 hrs. We contacted website customer service and it stated that we would get a reply within 48 hrs. We needed immediate assistance from a HUMAN BEING to change our reservation, that was impossible. We were forced to purchase new tickets, the cost was $2,500, we had to stay overnight in a nearby hotel, the cost was $220. We are returning one day later than planned all because we could not reach you."

Plussat: "Service was good, boarding was fast, no other issues."
Miinukset: "The seat pitch is inhumane. I could barely fit into the seat without hitting my knees on the seat in front. And that was before the person ahead of me reclined. It's not like Lufthansa is a budget airline. It's a full-fledged major carrier charging full-fledged prices. Seriously, I was expecting more."

Plussat: "Organized"

Plussat: "Crew worked hard to make the journey pleasant, including the second crew for my connection to New York JFK, a much longer flight. Even some of the food was edible."

Plussat: "Spent to much on the bus, bus was crowd. 2 hours delay. Without clear information of the reason."

Miinukset: "I requested Kosher meal and first time did not get it. I was shocked when I was told that Lufthansa does not serve it on this flight. I am planning to write about it Lufthansa CEO. The airplane was old, one restroom did not function and it was closed. So, the economy class was served by only one restroom for the entire flight which led to long waiting line and discomfort for many passengers."

Plussat: "The flight to Frankfurt was pleasant, boarding went smoothly, and the service was great. Overall good experience"

Plussat: "From the friendly service, great entertainment and wine with dinner, yes, wine is served with dinner at no charge! They make my international travel easy and relaxing. I will always take Lufthansa when I can."

Miinukset: "Landing"

Miinukset: "Everything"

Plussat: "Organisation"
Miinukset: "Short flight but not quite comfortable seats."

Plussat: "Great to be able to check in bags at the CAT railway station in the morning. Cabin crew were excellent- very friendly and helpful and did two drinks services. Austrian’s cabin crew sets them apart on European routes."

Plussat: "Lost my luggage"
Miinukset: "Not loosing my suitcase!"

Plussat: "Seat ok typical. Non busy flight lots of room"
Miinukset: "Food was poor"

Miinukset: "Missed the flight from Houston to Fankfurt and the airline canceled the whole round trip. I did not know I had to call the airline to let them know not the cancel my trip. I would've appreciated a notice of that."

Plussat: "Decent amount of space between seats"

Miinukset: "Booked a ticket with luggage and got email saying I am at economy class. When got to check in told me I have economy light and I had to pay again for luggage. Dissaster. Contacted priceline- did not care."

Plussat: "Great service on board the plane."

Miinukset: "Caótica boarding Uncomfortable seats did not recline"

Plussat: "Good attention and food"

Plussat: "The flight was short and got us there"
Miinukset: "This was not business service. The seats were uncomfortable, virtually no leg room."

Miinukset: "Food was ok. Flight was delayed."

Plussat: "The personal service, the meals and the accommodations - wonderful!"
Miinukset: "Nothing"

Miinukset: "Long delay."

Plussat: "Movie selection, crew was very polite"
Miinukset: "Main meal was a little funky and boarding is always a hassle"

Plussat: "Life is beautiful"
Miinukset: "My fellow passenger fended off my sexual advances like a pro"

Plussat: "clean airplane. staff friendly and helpful. good movie selection"
Miinukset: "austrian and lufthansa have the worst seats in the industry. good for seating for about 30 minutes ONLY. so tough that make the trip feel even longer. a charger is needed in economy (at least one every two seats). wifi has not made it to this long haul flight yet."

Miinukset: "Firstly . The crew were rude ! They did not even response when were calling them from the seat . The only way to talk to them is to find them at the end of the plane ( where they been chating with each other ) Secondly . The amount of snacks was limited where’s in Turkish airlines it’s unlimited and you can choose different sandwiches whereas in Austrian airilines can offer biscuits and Cookies ;( Thirdly . We are living in 21 century and most transatlantic airlines have WiFi ! Where’s Austrian did not have it!"

Miinukset: "I remember a time when these flights had entertainment on them..."

Plussat: "It was fine"

Miinukset: "Hot meal was awful"

Plussat: "lento oli ajallaan ja pieni syötävä sekä juonatarjoilu olivat riittävät. Iloinen ja avulias henkilökunta."

Plussat: "i loved the food, the alcohol, the specialty coffees. i loved the service. i loved the lay down seat. i loved the entertainment."
Miinukset: "no complaints whatsoever. this was my best flight to vienna- or to europe."

Miinukset: "Our flight was cancelled at the time we were suppose to board. We had to find another flight via Istanbul and got to our destination 6 hours late. Won't use Kayak again."

Plussat: "The pilots are very skilled and keeps you informed about every single “bump” during the flight. Flight attendents are very nice, pleasant, polite and helpful."

Plussat: "The plane took off as scheduled and arrived promptly. Flight attendents are polite, pleasant and helpful."

Miinukset: "Flight get cancelled and they needed 4 hours to tell me you are going with another airline with multiple steps for next day. I missed two very important meetings."

Plussat: "Spacious aircraft. Polite crew. Even good food. On time."

Plussat: "Staff was nice."
Miinukset: "flight was late."

Plussat: "I like the food , service and clean airplane."

Miinukset: "The vegetarian meal was OK"

Plussat: "Plane left and arrived on time."
Miinukset: "Rude gate agent. Small seats, no leg room, very crowded together. Clearly a budget airline - should be marketed as such."

Plussat: "Everything was great except seats uncomfortable"
Miinukset: "Uncomfortable seats"

Plussat: "the stewardess gave me coffee even if she already passed by me (because I was sleeping) I appreciated that :)"

Miinukset: "Flight was delayed"

Plussat: "Everything was great!"
Miinukset: "There was nothing in specific that I didn't like!"

Plussat: "Good service. Enough space for the legs. Drinks before and after the meal ."
Miinukset: "No usb to charge the phone. No media or moovies on the flight. Should inform ahead of time so we would download moovies to tablet or phone."

Plussat: "food was fine"
Miinukset: "to small seats"

Miinukset: "rAND OM BOARDING PROCESS WITHOUT ANNOUNCEMENTS"

Plussat: "Best take off, Best Fight, Perfect Landing...!!!"
Miinukset: "Diner was tasty...but, no breakfast... would have been great..!!!"

Plussat: "Flight services were good. Staff friendly. food was good"
Miinukset: "Maybe I was upset due to the issues at the first leg so could not enjoy this one"

Plussat: "We paid extra for extra leg room. Exit row. Well worth Cabin crew very good and friendly"
Miinukset: "Connecting flight on United. Horrible experience Chicago to Vegas.seats are small, feeling of claustiphobia, nothing free on entertainment. Only interested in adding to price of ticket. Very warm A/c didn't work well. Totally bad experience on United. Never want to fly on them again"

Plussat: "Really liked the chocolatey-wafer treats and the smooth boarding process."
Miinukset: "The entertainment wasn't great compared to most international flights."

Miinukset: "Our baggage did not make it to our final destination"

Plussat: "The plane was comfortable and the crew was very nice."
Miinukset: "The boarding in Budapest was not efficient. The gate was not announced until it was almost time to board. Hurry-up for me who arrived at the airport in plenty of time to avoid rushing. But I indeed had to rush because of the late gate posting."

Miinukset: "My row was bypassed a couple of times for food/beverage service even though we were wide awake and looking expectantly at the flight attendant. Sometimes she asked me if I wanted a drink or something and as I was answering she looked away and moved on. I couldn't believe it. Then after pressing the service button and waiting a long time for her to return, she acted like it was a huge inconvenience."

Plussat: "I was offered to change my flight for 400 Euros, and did so. Had the offer been for less money, I would not have. I was told that the chance of my losing the new seat was minimal, as the computer was very overbooked and rarely wrong. I was then told at the gate that I had to wait there, and did so, despite having already checked into a lounge (for a fee), because I needed to print a bank bill (my reason for going to Moscow from Vienna, not directly home from Vienna to New York, is to pay a fee into an account at the bank). So I waited, and in the meantime contacted my friend in Moscow to tell him I'd be arriving 10 hours later than planned. Then at the very last minute that 2 people who had booked for the flight had not appeared, and that I had to board it. Hugely frustrating on account of the endless assurances made."

Miinukset: "The seats were uncomfortable when reclined. My legs felt awkward without support"

Plussat: "I liked how generous they were with food and drinks"
Miinukset: "Free WiFi could have made the flight a lot better"

Plussat: "Crew is excellent, polite and personal!"
Miinukset: "Plane is super old and outdated. Comfort seat is not, comfortable, very tight. TV screen is not good quality, with the old controls on a handset. No touch, no 1/8 inch audio jack (it has the old 3 holes one). Wifi for streaming freezes every other second. Just make a face lift to the plane, everything else is good."

Plussat: "A flight was delayed due to weather conditions and we had to sit in the plane for almost an hour, BUT information sharing from the Capitan was sufficient and on-time. Very good job from pilots. Leg room in economy - I was positively surprised, very decent leg room! Thank you for providing it."
Miinukset: "I flew economy and all was good and appropriate to the level."

Plussat: "Decent price for economy comfort seat, 4A."
Miinukset: "The flight was delayed about 80 minutes and they did not informed until when I got to the Airport. I could have stayed more at home instead of the terminal. They have also changed the boarding gate.."

Plussat: "Crew were excellent"
Miinukset: "Old aircraft. Uncomfortable seats in economy. Entertainment screens old and almost impossible to watch - watched my iPhone! No mobile phone charger."

Plussat: "Confort and kindness"
Miinukset: "It was too cold"

Plussat: "The aircraft"
Miinukset: "No overbooking next time!"

Plussat: "Comfortable seat, great crew."
Miinukset: "Flight delayed, no USB port and no entertainment"

Plussat: "Crew was great and helpful despite oversight in my special meal."
Miinukset: "Special meal request was overlook. I did not mind so much as eating less does some good! It is human to err!"

Miinukset: "We were allowed to choose our seats from SFO to Amsterdam but not for the return flight. I like to be able to choise my seats when I book the flight. Choosing seats 24 hours before is not convenient when traveling for the return trip."

Miinukset: "Flight cancelled"

Plussat: "The crew were really helpful with people who had tight connections because of the delayed flight"
Miinukset: "I wish they had WiFi"

Plussat: "Very pleased with KLM - efficiency all round and especially the baggage handling at Schipol swhere I had 20 minutes to transfer and my baggage came back with me to the UK which is no mean feat given the hustle and bustle of such a large airport"
Miinukset: "No downsides at all"

Plussat: "Good"
Miinukset: "Nothing"

Plussat: "Crew's hospitality, good music, good destination material, terminal info, good system overall"
Miinukset: "Less legroom, storage space, bad food, few movie options."

Plussat: "Very good service, teh flight attendants made it as pleasant as possible, plane left on time"
Miinukset: "tough to sit on a plane for 9.5 hours"

Plussat: "The crew was really friendly."
Miinukset: "There was a Force Majeur delay in Helsinki due to wings freezing that caused 20 minute delay to Amsterdam and made the interchange stressful."

Miinukset: "Poor food, flight attend and finally baggage missing. Overall experience is extremely bad."

Miinukset: "Landlords gave an unpleasant service! Which continued with late of 50min of the flight, they didn’t do anything to help/ to provide the passengers the answers. The food was cold It was comfort place to sit. Bad experience with KLM"

Miinukset: "Services was pretty weird .. Perse or crew Leader was ok But the assistent Young one was Really bad.. aptitud and not friendly at all."

Plussat: "Comfortable and well laid out seat area"
Miinukset: "Food was a little substandard for business class"

Plussat: "Easy flight; loved the crew and their friendly customer service. Great food, kept everyone hydrated and fed."
Miinukset: "The movie options, as well as music and TV options were limited. There were no electrical outlets."

Plussat: "The boarding was easy and you didn't have to wait inline for that long"
Miinukset: "KLM needs to upgrade the entertainment. It was very hard to see the images on the screen. The planes that KLM uses are old and they sure need to be upgraded."

Plussat: "Boarding was as expected, crew & food were ok. Nothing else positive to extract out of this flight."
Miinukset: "Delayed flight, horrible baggae policy when the flight is actually operated by a partner of the company you bought the ticket from and not the actual company. Dirty seats, no in-flight entertainment whatsoever (not even a magazine)."

Plussat: "I enjoyed the attention to detail and comfort. Helped to make the flight easier to handle."

Plussat: "Cabin crew were very professional."
Miinukset: "Aircraft returned to gate due to fault and was delayed for 45 min."

Plussat: "Food was good and crew members were very nice"
Miinukset: "My check in luggage was in very bad condition when I receive it. My clothes were all wet and they got bab by each other’s colour. Many clothes are not in a condition to wear now. Those were expensive and I had a big loss because of that."

Plussat: "Friendly staff"
Miinukset: "Entertainment was dated and poor in function. Our bags were 99 dollars each and we’re both lost and didn’t arrive. I just filed a claim and got rude service saying I should have filed the claim at the airport baggage area but there was not anybody there to do the claim then he agent upstairs said they just spoke to them and they are there and I should have done it there. This was so rude and there is no way to get back into customs area. If we paid 200 for bags I expect them to arrive on time. I’m asking for a refund of the baggage fees."

Miinukset: "The 767 is configured oddly and th business class seats are so narrow it feel like you are sleeping in a coffin"

Miinukset: "Bit cramped for space"

Miinukset: "They stole my money"

Plussat: "Everything. A truly faultless experience!"
Miinukset: "Nothing"

Plussat: "Got to Amsterdam on time and everything was great including the staff"

Plussat: "Crew was friendly..business class seat was very comfortable and seemed wider than most Nice power outlets great entertainment system"
Miinukset: "Row 6 in business is after the first 5 rows and Galley and restroom. Very awkward"

Plussat: "Wider seat than most business class"
Miinukset: "Row 6 in business is after the first 5 rows and Galley and restroom. Very awkward"

Plussat: "That we didn’t crash"
Miinukset: "Everything! The crew was rude, no entertainment whatsoever, late boarding, late departure and bad experience with the check in process both in app and on website."

Plussat: "Priority boarding was appreciated and the flights were on time. Service was fine. Schipol was good."

Plussat: "I really like the spaciousness, the plug ins and general service"
Miinukset: "I have a dairy allergy but had no option to prepurchase a dairy free meal. It made for a very unenjoyable flight as I couldn't eat anything they had. What was worse was after I told them of my situation they said they understood and had a meal that would do but there was cheese, yogurt, milk chocolate, etc."

Plussat: "Timing & efficiency. Good food though only a sandwich."
Miinukset: "Nothing. Could say there was no entertainment but I didn't want entertainment on such a short flight"

Plussat: "Nothing"
Miinukset: "Late Cabin extremely warm Full flight and centre seat means no room to relax or carry out work"

Plussat: "Easy airport business"

Plussat: "Staff superb. They even surprised us with an exit row and a gift for my partners birthday! Amazing. Samantha and Dennis also took time to come and personally wish him a happy birthday. A lovely touch. This airline runs like clockwork. They are just great. The sandwich and stoop waffle are nice too."
Miinukset: "There is a bus to the plane, so that takes a bit of extra time but they are very well organized."

Plussat: "Speed, crew, and reliability."
Miinukset: "Food wasn't good, no entertainment or accessory plug ins, and seats were worn out! Not comfortable at all. Great leg room though."

Plussat: "Same as above"

Plussat: "The crew was very pleasant and professional. toilets were very clean adequate overhead space"
Miinukset: "Very uncomfortable seats in Economy Comfort. Legroom and recline were OK but the seats were extremely narrow. No evening meal and breakfast was minimal"

Miinukset: "Luggage (being handled by Air France in Basel) was first marked as delayed... nothing of the flight was in the end put on the belt and instead dropped off at Lost and Found. Ridiculous service since this was in no way announced to the people waiting for their suitcase."

Miinukset: "Because of slow boarding process flight was delayed by 15 minutes. I had short connection in Amsterdam."

Plussat: "Food was relatively good"
Miinukset: "We had ourtrip from San Francisco to Amsterdam which is one of the longest flights ever, andthe entertainment system wasnt working, we kept on telling them several times but nothing happened and at the end they wereeven avoiding us. By the end of the trip when we were approaching Ams, a hostess came and she gave us a $25 dollar discountvoucher to be used in our next trip, this is totally not acceptable!"

Miinukset: "The flight was delayed for more then an hour and there was a last minute gate change to the other side of the terminal."

Plussat: "attentive on the plane"
Miinukset: "the checking in took very long not enough staff for the amount of people."

Plussat: "Passengers are not polite."

Plussat: "My 18 year old son was the one who traveled and it was his first time on this airline - he was very satisfied with the trip."

Plussat: "Na"
Miinukset: "Na"

Miinukset: "My baggage didnt come."

Plussat: "Helpful person to check us in (though online check in didn't work)."

Miinukset: "Was forced to check in my carry on and it did not arrive with my other luggage. I’m still waiting for it."

Plussat: "Na"
Miinukset: "Na"

Miinukset: "My luggage got lost. Meals very hardly not tasty."

Plussat: "My bag was lost!!"
Miinukset: "To have my bag delivered"

Plussat: "Vegetarian options"
Miinukset: "Wi-fi"

Miinukset: "For some reason reps at counter made me to check in my carry-on, thogh the plane was almost emty. Airoflot’s coffe was disgusting! Tasted like regular tap hot water!"

Plussat: "Вежливый персонал, комфортный самолёт, много места и очень нравится, что на таком коротком перелёте предполагается чай/кофе с бутербродом или другой сытной закуской"
Miinukset: "Все отлично"

Plussat: "The person at the check in counter was pleasant."
Miinukset: "Pretty much everything else."

Plussat: "The Airflot has the best food, not on this flight as it was short, but still we got a nice ham sandwich."

Plussat: "The flight was on time, descent was a little bumpy due to winds but the pilots were great professionals and we landed very smoothly."
Miinukset: "Loud neighbors right next to me :-("

Miinukset: "Ficixiaoeoe"

Plussat: "On time departure"
Miinukset: "Language barrier"

Miinukset: "Very rude staff checking in the bags. My bag got lost, so here I am in Romania, on vacation without any clothes and toiletries."

Plussat: "that they have gifts to the kids that was very nice of them"

Plussat: "Siistit uudet koneet ja mukava henkilöstö. Rauhallinen itäsuomalainen tunnelma."

Miinukset: "Delay of 4 hours in Moscow"

Miinukset: "I didn’t fly because i try to cancel my ticket but vayama give me hard time. They sad we canceled your ticket but they didn’t after that i try to get new date, they sad you lost your ticket. I newer ever booking kayak and vayama again. Thank you for i lost $700"

Miinukset: "Juuri Moskova-Shanghai-reitilla ei turistiluokassa edes vilautettu viineja tahi oluita."

Miinukset: "Food was Ok"

Miinukset: "No wifi even thought it says there is"

Plussat: "There was a change in the schedule and I received an update. The airline Aeroflot did a good job"
Miinukset: "nothing"

Miinukset: "Every thing was perfect !!!!!!!!!!!!!!!!!!!!!!!!!!!!"

Plussat: "...."

Plussat: "Nice, clean, in time"

Miinukset: "I could not choose seats before my flights and was given a middle seat at the airport in Helsinki even though I was one of the first ones to check-in."

Miinukset: "Boarding not exactly separating business and others"

Plussat: "Everything was adequate. No complaints about the actual flight"
Miinukset: "Flight was cancelled but they rebooked me and I got to where I needed to go"

Miinukset: "i didnt get my kosher meal"

Miinukset: "Bag did not make it, now I am stuck sitting at my hotel waiting for it to arrive, they have not called or emailed with any updates and I am wasting get my vacation waiting."

Plussat: "Allways late, the air port in Moscow is terrible and the staff is rude and not helpfull."
Miinukset: "Air port staff, orgenization, delays and uncertainty"

Miinukset: "no information was voluntarily provided. we had to continuously ask. missed my connection!"

Miinukset: "This was a Finnair flight operated by Aeroflot, which was delayed by at least 3 hours and caused me to miss my next flight."

Miinukset: "Water dripping from ceiling. I told one of cabin crew. He just told me what can he do and then left. After complaining to two more cabin crew. Finally, they arranged me to another seat."

Plussat: "The crew was professional. The flights were smooth. The entertainment was very good. The plains were clean and well maintained."
Miinukset: "But the planes were understaffed that was clear especially during the meals. No drinks of any kind were provided during the meals because there was no crew to deliver them."

Plussat: "We had to race to our New York connection in Moscow. Not like."

Miinukset: "I didn't have a TV SCREEN in front of my seat 17D so I could not watch any movie or see anything on it"

Plussat: "Exselent servis !!thank you !!"

Miinukset: "There is no reason to wake my small sister, if I've asked not to do so."

Plussat: "Great job"

Miinukset: "No intertament"

Miinukset: "There was no fish on the menue, and I don't eat meat or chicken. Other then that it was great!"

Plussat: "All was grate!"

Plussat: "don't wake me up!!!!!!"

Miinukset: "Boarding is done by sections not by rows"

Miinukset: "Crews were terribly unfriendly"