Made me check a bag that I have carried onto hundreds of flights . Caused me to miss my connection in Paris because I was flying a different airline and my bags didn’t transfer . The agent was rude and refused to listen. My mother who was three people in front of me in another line Carried the same bag on with no issues . Be consistent
Good cabin crew, Wi-Fi availability al through my trip.
They just let people fly without properly using the required mask
Plussat: "The crew was OK, but nothing special."
Miinukset: "Air France should not sell tickets for which the connection flights are almost impossible to catch. My luggage was not transferred to my connecting flight. I had to run to catch the flight to Bucharest. At CDC there were only two custom officers for checking passport of EU citizens, on a Saturday morning with hundreds and hundreds incoming travelers. On top of it, one female officer was rude. Typical french :("
Plussat: "Quick boarding, comfortable seating. Great food!"
Miinukset: "The seats and IFE were a bit outdated. Comfortable, but outdated. My family had issues with their screens and one had to use the remote as the touch screen was no longer functional."
Miinukset: "The best airline what I was flying so far !! Excellent food, drink, comfort seat, free entertainment with great selection."
Miinukset: "First class bathroom could have been cleaner and wider - very narrow, hard to maneuver"
Miinukset: "Entertainment worked sporadically"
Plussat: "Flight was on time."
Miinukset: "In flight complimentary food and drink service could have been better."
Plussat: "crew was great, seats were comfortable"
Miinukset: "departure board listed flight as being boarded and gate closed hour before flight leading to confusion and standing in queue for over an hour, part of food was frozen and inedible, paid for upgraded seat which turned out to be by bathroom smells were as bad as you can imagine"
Plussat: "Food and wine. Entertainment."
Miinukset: "Sat closer to water closet. Maybe more air freshener in there."
Miinukset: "Surprised one flight that from what it looked to be, once flight took off a older couple came out of the cockpit are and took a seat in business class. I thought I had seen someone in civilian clothes setting in a area right behind the pilots chair. They did return to cockpit area near end of flight"
Miinukset: "The flight delayed for 2xhours from Paris to Cincinnati"
Miinukset: "Poor service. Terrible food. Aging aircraft. Terrible in-flight entertainment system. Really not good AirFrance."
Miinukset: "Arrived 5 hours late"
Miinukset: "Missed the flight due to late landing from earlier connection"
Plussat: "Service and crew are great"
Plussat: "No extra charge for simple refreshments."
Plussat: "Not much but the staff"
Miinukset: "No room, boarding was slow, zero bag or legroom"
Plussat: "It was on time"
Miinukset: "Hard seats Boarding was 35 min delayed"
Plussat: "Modern aircraft with power, big screens etc"
Miinukset: "Teenage crew, poor service (not even water brought on request, all "self service" at back of flight, and not being allowed a second drink with dinner), poor language skills (crew not very helpful when 2 hour delay meant I could miss connecting flight, suggesting I "walk fast")."
Plussat: "Food was good and again, staff were friendly and professional. Flight was on time and efficient dis-embark mentioned."
Miinukset: "Slight issue with headphone connection, was not the only passenger."
Plussat: "If the flight would have leave in time we would receive our luggage in time"
Miinukset: "I am not sure why this happened, but our daughter, travelling away from home for the first time, was targeted at every step of her journey. From the terminal in DCA to Cincinnati, to CDG. Delta/Air France clearly singled her out. i am outraged! I have traveled many, many times and have sent hundreds of students on nearly the same trip -- and none have had as rough a time as she had. They will be hearing from me."
Plussat: "The entertainment screen was a small 4" screen. The movie selection was outdated. The screen in my seat did not work. Flight attendant said she would "call to have it reset" but it never worked. Fortunately, there was an adjacent empty seat that I moved to on my own initiative and without the flight attendant offering a seat change."
Plussat: "The cabin crew were excellent"
Miinukset: "We were transported to the plane which was quite some distance to the plane via bus after climbing down steep stairs from the departure gate area. Then we had to climb steep steps in extremely hot weather. We were then delayed for a hour in the plane in very hot conditions as the plane had its air conditioning off and the ground air conditioning was not put on. We were swearing in the heat for an hour!! We arrived at our destination and hour and half late!!"
Plussat: "Plane was comfortable and new."
Miinukset: "Nothing really."
Plussat: "Arriving safely."
Miinukset: "We didn't get boarding passes for the second flight at EDI so we had to exit the secure area, get boarding passes, and go through security a second time for the same trip."
Miinukset: "Plane was canceled at the last minute with a transfer desk literally assaulted by 100s of people. Only 3 persons on the desk. No lane for sky priority. Queued for nearly two hours before some airport employee gave us instructions to travel by train without any other information or tickets etc. Had to buy my ticket. Couldn’t recuperate my suitcase. Had to wait for it the next day for three hours. Up to this hour I don’t know how I am going to be reimbursed (train and plane)."
Miinukset: "Booked assistance and got dumped at the gate 3hrs before departure, no English spoken and didn't even ask if my mum needed the bathroom or if we wanted to do some shopping. Just in a rush to get rid of us. Flying only KLM from now."
Plussat: "great seat, good food and drink, pleasant staff, efficient boarding and exit."
Miinukset: "no complaints"
Miinukset: "The room between seats is unbearable."
Plussat: "Cabin crew very friendly and caring."
Miinukset: "Airport services and lounge are OK."
Plussat: "The crew was good and very good pilot's"
Miinukset: "No leg room between seats"
Miinukset: "Some toilet facilities out of order and some slow service"
Plussat: "Short & easy flight"
Miinukset: "All ok"
Plussat: "Leg room is bigger than average, there is also a foot step which helps you to relax."
Miinukset: "There must be lice on the plane, either from the customer or on the seats. Got bitten 6 times on the leg and butt!!! And this is not the first time hearing same story, Air France definitely needs to disinfect the plane more thoroughly. Media center is outdated, touch screen isn’t working well, felt being punched in head every time when ppl behind you tries to touch the screen!"
Plussat: "Missed connection and it was airport not Delta that was the problem. Not a good way to start a vacation. Rating is for the Paris Airport, not the flight crew or Air France employees. Still sitting in the airport when we should be at our destination."
Miinukset: "Hundreds of people missed their flights. Delta had us into Paris with an hour and a half to get to connecting flight. Missed flight due to huge delay in passport approval. They seemed completely unprepared."
Plussat: "It was a 30min flight not much to say The crew on the ground really took care of us"
Plussat: "Being able to have my meal at the airport before my flight so that I could sleep in comfort."
Miinukset: "The crew was not very polite."
Miinukset: "Food was not good."
Plussat: "Food, drinks, and general service on board were all very nice"
Miinukset: "Airport experience at cdg was atrocious. Took more than an hour to check in and it was a complete zoo."
Miinukset: "The food is awful The entertainment, i.e. movie selection, is not very good and doesn't change very much. The seats are not comfortable and my chair did not recline."
Plussat: "Cabin Crew and food selections were top notch"
Miinukset: "Seat configuration as a first class ticket was awful. Same configuration as economy class but by leaving the middle seat empty constituted first class. I'm 6'-1" and missed the legroom...."
Plussat: "I like the service of AF"
Miinukset: "Delay over an hour"
Miinukset: "Small leg space"
Plussat: "I didn't feel cramped in a Window Seat. Two meals were served during the flight. It was nice to get back to being fed something other than skippy snacks on an airline flight."
Miinukset: "I was ignored over and over again as ice cream, drinks and snacks were offer by the crew. It would have been nice if some would ask me before falling asleep if I wanted to be roused for snacks and desserts. After being on back to back flights of more than 10 hours each it would be considerate for the crew to be aware of my length of travel and to make sure they don't assume my resting my eyes is the same as me being asleep. Even when I was awake it appeared I was being overlooked, ignored and left out of complimentary services I saw other receiving....my bad for not asking to be noticed."
took two planes and two boarding processes to get to ABQ. should not have customers board a plane that needs repairs and have then sit on plane while repairs are made and then tell them to get off plane. we were sent to a 2nd gate to board a 2nd plane .. this took almost 4 hours . not a good experience.
The flight was three hours delayed and instead of having us wait to board we waited two hours in the plane before take off. For the future if they know connection flights are delayed they should have us wait outside
Another delayed flight on American. Another missed connection. No gate when we finally landed, sat on the plane for over 30 minutes and we all missed our connecting flights.
Miinukset: "No fuel available"
Miinukset: "Leg room and seats are uncomfortable"
Plussat: "Entertainment Screen in the seat back in front of me"
Miinukset: "Deplaning. On one of my other flights this week they released us 3 rows at a time to limit social distancing. Thought that was going to be the norm but I guess not."
Plussat: "Seat room is limited, especially when you are in the middle seat."
Miinukset: "Seat space"
Plussat: "Everything was great"
Miinukset: "All good with me"
Miinukset: "Personal monitors. Free food."
Plussat: "the crew was amazing and the seats were awesome"
Miinukset: "on this trip nothing"
Plussat: "This seats on this flight were very comfortable."
Miinukset: "Delayed boarding due to mechanical issue with a lens on one of the plane's exterior lights."
Plussat: "The 2 flight attendants who continued to work this flight were amazing. The gate agent in Phoenix was also great."
Miinukset: "7 hour delay initially because of a mechanical problem, but massively exacerbated by an inability to find crew. Disappointing...."
Miinukset: "They need to have better policies for morbidly obese seat mates who feel entitled to lift the arm rest and take over a good part of the neighboring seat. With a full flight, the attendants couldn’t change our seats and said that they realized I was out a horrible situation"
Miinukset: "Getting a flight"
Miinukset: "My Seat was very uncomfortable"
Miinukset: "The flight was booked. A lot of families were separated. It included family with the small children. Passengers were running around asking to change the seats. The entertainment system was very slow. The sound made cracking noises. The flight was over two hours late. In addition, we had to wait for our luggage over 40'. The luggage was wet."
Miinukset: "baggage damaged and lost"
Miinukset: "I was forced to chance airlines, because, AA knew about an issue with the plane but still tried to used it."
Plussat: "The flight attendants were extremely helpful and kind"
Miinukset: "4 hour mechanical delay and shitty communication"
Plussat: "The Pilot still got us here on time, even though we took off late"
Miinukset: "The flight attendant in my section was sharp & cranky. We never recieved snacks."
Miinukset: "While my experience was excellent, I must acknowledge that the practice of charging significantly more for some seats is outrageous. I was happy with the (free) seats I had."
Plussat: "Every thing was find.."
Miinukset: "Seats harder than expected.."
Plussat: "Just flying AA excellent flight"
Miinukset: "No wifi. Pay only"
Plussat: "Quick flight"
Miinukset: "Cramped in seat with large person next to me"
Plussat: "Crew updates during a technical issue investigation."
Miinukset: "This plane is very small for an international flight, and it does not have the proper entertainment system for long flights. To top it off, the plane was very smelly; I got a headache because of it. We also had to return to the gate due to a technical issue and ended up leaving almost two hours late, which defeated the purpose of picking this flight over the rest as it was the one that was supposed to land in Milan the earliest. I will be careful next time I pick a flight to check what kind of airplane they're using. My assumption that international flights have the best airplanes seems to be wrong :(."
Miinukset: "My ticket was cancelled because of a misrepresentation made by an agent when I had to rebook the outgoing leg of this trip. I had to pay $670 for new ticket at the airport with no other options and very little help from the LatAm agents. I'll never book another ticket with this airline."
Plussat: "Biscotti, pilot, crew"
Miinukset: "Seating is so uncomfortable, unable to recline more than an inch or so, then everybody rushes around making you return to an upright position! What's the point?"
Plussat: "The service and the food was great and getting to watch new release movies was a pleasant bonus"
Miinukset: "We did not get the seats we purchased but we did get a refund"
Plussat: "Pretty much on time departure and arrival. Comfortable, larger aircraft than usual."
Miinukset: "n/s as only a 40 minute flight"
Plussat: "Very quick connection"
Miinukset: "The landing gate in Palm Springs."
Plussat: "Had window seat. Seat to close tho bulkhead wall. Shoulder literally resting on the side of wall the whole flight."
Miinukset: "See above."
Plussat: "The sweet flight attendant on our flight was the only good thing about our experience."
Miinukset: "Flight of stairs to the shuttle and no working elevator"
Plussat: "Not a full flight so plenty of room."
Plussat: "Excellent, friendly attention from flight attendants."
Plussat: "I liked how quick the flight was to New York"
Miinukset: "Once boarding the plane and searching for my seat number , all of the cabin went pitch black . The lights went out for not more than a few moments. When the lights came back it was problematic and dim then fully lit to flickering off and on. Whenever it "seems" to have any electrical or mechanical failure. It's natural as a passenger my first thought is it's a Bad omen . I had genuinely lost some faith in the plane ."
Plussat: "Easy to get on and off"
Miinukset: "Apparently Finnair leases a Hilly plane and crew for this flight right now, so it wasn't quite the same."
Plussat: "I was really excited about the timely correct schedule of the flights with British Airways."
Miinukset: "The long distances for running from one gate to the other. I know this is for elderly people like me, and the children as well, typically a little bit hard, but a small appropriate [air]shuttle same how is a thing, on which the advanced technology has to think. (?)"
Plussat: "BA system down. Najor delays and long lines. Flight good."
Plussat: "how fast we boarded the plane."
Miinukset: "The crying babies"
Miinukset: "No seemed happy at all."
Miinukset: "The original flught flight was delayed and we had to wait in a long slow line, however , once we got to desk , the agent was very nice and we had already been rebooked on an Alaska flight. So we never ended up going to Phoenix. The resolution was acceptable but it made for a 12 hour travel day instead of a 4 hour travel day."
Plussat: "On time"
Plussat: "not beat up"
Miinukset: "people trying to get extra carry on on"
Plussat: "I was allocated a seat on the plane, and we even made it from point A to point B"
Miinukset: "Woah man American Airlines exemplifies everything that I hate about flying. It feels like the staff are just trying to make it work with a company that just isn't run as well as it could be. That leaves the staff to clean up the mess that was probably made by people higher up the chain. Flight delays all over the terminal, overbooked flights, and just a general feeling of disorganization makes everything with American Airlines feel a little more tense than it really needs to be. Once we all got crammed into our seats the plane took off and landed at my final destination, which really at the end of the day is the part that matters."
Plussat: "The water"
Miinukset: "After the whole ordeal with the first flight, I get on my second flight, which was only an hour. Something happened with the air on the plane and it was sweltering the whole flight. Really hot and uncomfortable! The day, overall was very taxing - I paid $521 for a ticket and expected a good experience . I guess that was too much to ask for. I am disappointed in American Airlines and will NEVER fly that airline again - nor will any of my family."