Halvat lennot Pristina

Miinukset: "Foddd no gud"

Plussat: "Crew was professional, food was good."
Miinukset: "The screen to manage in-flight entertainment was not very responsive and live tv was cutting out constantly"

Miinukset: "I will inform everyone I know not make customer to your company because of boor service"

Plussat: "Seating was comfortable and again great staff."

Plussat: "Everything was fantastic"
Miinukset: "Prices please low and cheaper"

Plussat: "Service was fine, but we're of no help regarding late arrival and connecting flight status."

Plussat: "meals are pretty good, though repetitive"
Miinukset: "old plane, connections at IST are inconvenient and the airport is in terrible condition. Flight was crowded and boarding was chaotic. Ran out of meals. Plane was quite hot (and I'm usually cold). Overall poor quality."

Plussat: "Got an exit row window seat."

Miinukset: "I like the food and the service."

Plussat: "Almost Everything"
Miinukset: "NOT THE AIRLINE'S FAULT - There was a 2 hours line for Passport check in Venice. Uncertainty about missing the flight."

Plussat: "Flight cancelled on whim of pilot due to a single faulty toilet."
Miinukset: "Everything."

Plussat: "Service is good, and food as well."

Plussat: "Nice snack"
Miinukset: "No real boarding procedure followed, perhaps they do this with “certain” destinations they believe are not worth it. When asked why they didnt properly board us, or actually mae people sot on their assigned seats, they shoved me aside. Pretty rude (and im an elite plus traveler with them). I will avoid TKY from now on."

Plussat: "They boarded on time, took off on time, and the service was friendly."
Miinukset: "Nothing really."

Plussat: "the movies were very nice. the screen was very nice the crew on the flight was nice."
Miinukset: "1. I wish that when I booked the flight it will say there is food on the flight, and that I'll have the option to choose vegetarian meal. 2. I wish the people at the Turkish lounge in I Istanbul would have been nice, and help me, and if not, guide me to a Turkish information to assist me with ordering vegetarian meal for the flight back, and to find something I've lost..."

Plussat: "I enjoyed the flight!"
Miinukset: "Not applicable"

Plussat: "The landing."
Miinukset: "My special meal had been canceled."

Plussat: "I was so impressed by every staff of Turkish Airlines.. I was very young when TWA. Was an elite airlines, with the flight attendants dress perfect.. it made me feel like I was flying first class...with this being my first time using Turkish airlines I actually will use them over the American Airlines; just because the way I was treated and how quickly someone was willing to assist anyone.... I say you are the best!"

Plussat: "It was okay"
Miinukset: "Crew and the plane. I believe Turkish Air is using its worst planes to fly to Karachi."

Plussat: "Everything"
Miinukset: "Nothing"

Miinukset: "If they provided any food, I slept through it. But I think I would have woken up, do I don't think they did. It was an early morning flight and luckily I brought some breakfast, or I would not have eaten for several hours on my transfer flight to SFO."

Miinukset: "Very small space"

Plussat: "Like most American Airlines, Turkish Airlines provides no-frills service. On the other hand, having a pleasant and respectful flight crew can make a tremendous difference in the passengers experience. We were lucky enough to have a flight attendant named Gulhan Who smiled the entire flight. She was professional, courteous, and service oriented. Most of the flight crew showed similar professionalism. Turkish Airlines had for better service then any of the American or European airlines I have encountered during the last 10 years."
Miinukset: "The plane was old and not very comfortable. The food was horrible, and the in-flight entertainment was not very good."

Plussat: "Best Pilots The fleet is newer The individual screens and movie options Safety"
Miinukset: "the seating space is terrible your female flight attendants were very crabby the food choices were very poor compared to previous years"

Plussat: "The food and amenities were nice"
Miinukset: "Customer service was bad when checking in, the flight left late from LAX, almost made us miss our flight from IST, my friend's luggage was lost."

Plussat: "Nothing"
Miinukset: "I have had flight from New York to Tel Aviv with connection through Istanbul. The flight from JFK got delayed and for unknown reason when arriving to the gate in Istanbul my seat was given to other passengers - though I came to the gate before the boarding was closed. I have never in my life received such a poor service. I was lied/misled/attacked by Turkish airline employees in the gate and in the transfer desk. I would never recommend taking Turkish airlines to anyone"

Plussat: "Everything!"
Miinukset: "Nothing"

Plussat: "Airplane and entertainment were nice."
Miinukset: "Flight left an hour late so we missed our connection."

Plussat: "At least there was a good selection of movies"
Miinukset: "The crew just couldn't get it right, half our section didn't get the hot towels before takeoff, the attendant had run out half way down the aisle then forgot to come back. Distribution of food was handled like it was the first time the crew was attempting it in a moving plane. They couldn't get orders right, handing out vegetarian dishes when non-veg dishes were requested. Running out of ice for the drinks."

Plussat: "Everything was good and smooth"
Miinukset: "When arriving to instabul. I had to go through security twice. Once to transfer to another gate which is fine and then right at the gate I had to go through security which was really weird. It made the flight delay thank god because I thought the plane would leave because the line was long and super slow"

Plussat: "The seats seemed further apart, thus more leg room for my long legs. I was lucky to have all 3 seats so I could lie down and get some much needed sleep. New seats seem flatter and more comfortable to lie upon if one is lucky. Crew very personable and helpful"
Miinukset: "I had FOUR TKA flights in my travels to and from Madagascar last month. Nearly EVERY seat I tried did NOT recline, nor could crew fix any! Most unpleasant to sit for 13 hrs. behind large man whose seat did reclione and mine could not. 2 yrs. ago I flew to Niger on TKA and I found the food better back then. Please keep the delicious Turkish food I fear a down grading for economical reasons. Don't do it."

Plussat: "the entertainment, the food, the service"
Miinukset: "everything was perfect"

Miinukset: "Announce too early boarding time, 50 minutes late for boarding."

Plussat: "Great great great"
Miinukset: "Never been better than this time. Usually turkish is the best and i allways travell with turkish and i feel safe and co fortable"

Plussat: "EXCELLENT AIR LINE"

Plussat: "Everything"
Miinukset: "N/A"

Plussat: "I flew Paris -Hong Kong(round trip) with transfer in Istanbul and overall everything was ok. The in-flight service was great, food was very good and their fleet seems quite new and clean."
Miinukset: "Thw only aspect I didn't like was the fact that our flight from Istanbul to Hong Kong was delayed and that is not a big problem,flights gets delayed all the time. But the attitude we got from the ground staff in the airport was a big problem. We got to the customer service counter to get further information about the flight and nobody was giving us any information.Not even an apology for the fact that we waited for 3 hours in an airport at 2 AM. Everybody seemed so bored,that they barely spoke 3 words.They offered us a voucher at Burger King, but we couldn't order anything from the menu,but the simplest burger. We just expected a bit more from an airline that has somebody dressed as a chef on-board while serving the in-flight meals."

Plussat: "The food on Turkish Airlines is fantastic, and the crew are exceptionally polite. Actually the best meals I've eaten on an airplane."
Miinukset: "On my flight from Istambul to NYC I was told I had been given an aisle seat but in fact I got the middle of the middle. If there were no aisle seats left, it would have been better if the person had just told me that, rather than saying I had an aisle seat, and I found out later. It was very distressing because I have diverticulitis, which is a serious stomach complaint, which means I need to be able to get to the loo! I felt that they could have been more understanding about this."

Plussat: "Got home."
Miinukset: "Kept us in line to board for 30 minutes. then announced a delay. No service due to short bumpy flight. Probably nobody's fault but..."

Miinukset: "Flight was cancelled, we wanted to get on the Skopje flight instead, but were told it's left already. We knew it didn't. After some back and forth we were put on the Skopje flight and arranged our own transportation to Prishtina. We learned later that the evening flight to Prishtina, which we were supposed to be put on originally, was also cancelled. If we didn't insist, we would have had to spend at least 24 hours stuck in Istanbul airport. If you've ever flown through there, you know it's one of the worst airports ever."

Plussat: "Crew food and entertainment system had many options which helps on such a long flight"
Miinukset: "Leg room was below average. Entertainment system only had movies. No tv shows so nothing of short duration"

Plussat: "The entertainment selection"
Miinukset: "Boarding"

Miinukset: "he delay and not knowing much about what the cause was. Having to keep awake in early dawn and have a flight delay can destroy the start of a long awatited vacation."

Plussat: "The service was outstanding, this is one of the best airlines I have ever flewn. Considering its elegancy and exquisite service. My twelve hours from Miami to Istanbul turned out to be less because of the amazing service I recieved. Very happy that this airline exist and cannot wait to go back and experience this great airline again."
Miinukset: "They're are no negative feed back to Turkish Arlines"

Plussat: "At Lisboa airport, I was checked in by Antonio. Most helpful checkin guy I've ever spoken to in my years of traveling. The food is always impressive (for airline food) and they give you a lot to drink. The last time I flew, there was an Autistic passenger throwing a fit and no one seemed to do anything. This time, a person was really upset with his companion on the flight and began screaming. The attendants helped calm him down and fixed the situation quickly. I guess last time they must've just let it happen because of the disability so there's not much they can do in that situation."
Miinukset: "Not a big ran of the Turkish Airport. Everything is pretty cheap for an airport though if you bring Turkish Lira. They tend to round the price up a bit if you pay in USD or Euro."

Miinukset: "No food or drink was served nor was there a clear explanation given by the crew. Attendants were brusque but efficient. Overall I felt a bit like I was inconveniencing the airline by taking their flight."

Plussat: "very professional, great entertainment"
Miinukset: "13 hours from Istambul is very very long."

Plussat: "On time, food was good but can be better."
Miinukset: "Space for legs too short, for long hour flight better use bigger plane with bigger space inside."

Plussat: "Great food and crew"

Plussat: "Vegetarian option of the food. Constant hydration"
Miinukset: "WiFi"

Miinukset: "Very cramped seating, the 5 hour layover in Frankfort was rough, When we landed after 9 hours I wanted to use the restroom and the stewardess said we had to exit the plane immediately"

Plussat: "Always polite and accommodating. The seats are very comfortable and roomy. it was a pleasant quick flight"

Plussat: "Yes,very helpful"

Plussat: "The crew was the best! Excellent service... kind and caring as well as professional."
Miinukset: "As always, more space but I was fortunate enough to get an exit row this time, which helped."

Plussat: "Terrible flight. Super tight seats. Major airport delay to take off and land. Overall not a good experience."

Plussat: "Seat is small"
Miinukset: "On time boarding"

Plussat: "I don’t like it I was 3 hours delayed"

Plussat: "Superhyvin hoidettu nopea vaihto - auto haki ja vei meidät jatkolennolle. Tunnelma henkilökunnan keskuudessa oli hyvä."

Miinukset: "Ihan tajutonta kuinka koneeseennousu kesti niin kauan ja kone oli myöhässä."

Miinukset: "The boarding gate has too little space and was chaos."

Miinukset: "Lufthansa’s service counter in Munich was helpful with locating baggage and unfamiliar with transit rules."

Plussat: "The crew was excellent! Quick services and very courteous."
Miinukset: "The screens in the seats could be upgraded."

Plussat: "Crew was friendly and efficient. Plane was newer (and cleaner)."

Plussat: "Great crew!"
Miinukset: "The sound quality of the loud speakers for the announcement was awful. The sound for the movies was also not great."

Plussat: "Flight was good, comfort was good. Crew was not very friendly."
Miinukset: "The food on Lufthansa flights is getting worse and worse."

Plussat: "Screen monitor and flight map"
Miinukset: "Flight was delayed and it was kinda cramped"

Plussat: "Efficient, on time and many updates to our email address. Fabulous customer service."

Plussat: "Nothing!"

Miinukset: "Flight was delete and nobody assist during transfer to next flight"

Plussat: "Slept through a meal and was given one when I woke up. Very friendly staff. Smooth flight and landing."
Miinukset: "Movie selection rather limited"

Plussat: "Courtesy"

Plussat: "Flight Crew"
Miinukset: "Food was pretty bad."

Plussat: "Service is good, you actually get food and drinks, thanks for that."
Miinukset: "The seats in the economy class are too small. Not once did I have someone sitting next to me who could actually fit in his seat. They weren't particularly large people, just average men but their arms were in my space all the time. Also if I drop something, I cannot pick it up, there's no room. For transatlantic flights the seats should be bigger."

Plussat: "Catering food and professional crew"
Miinukset: "Late boarding ,flight was delayed 25-30 minutes,turbulence over flight (slight)"

Plussat: "the crew are exellent"

Miinukset: "Incredibly racist crew and pilot, who did not help us after a fellow passenger touched and molested my girlfriend on board the aircraft. The groundstaff were as rude and unhelpful. I am neither gonna book any flights on Lufthansa ever and will avoid Kayak as well."

Plussat: "Good choices were great and tasted great also.."
Miinukset: "seats not so comfortable"

Plussat: "Was on time , food is pretty delicious still."
Miinukset: "Flight crew . No alcohol available after the 1st! round. She told me she doesn't have it maybe later.. she never gave me after that. I always had it min 3-4 times before. My first choice is always Lufthansa but after this time I am not sure anymore, I was very disappointed with my attendant and made this trip a bad experience with them. Movie selection not so great either"

Plussat: "Dissatisfied!!!"
Miinukset: "See comments above."

Plussat: "The everything was excellent, easy. Very comfortable with nice professional staff around! Thank you!"

Plussat: "Crew"
Miinukset: "Smelly plane,uncomfortable chairs, AC didn't work properly (hence the smell).No screens, spotty Internet."

Miinukset: "Crying children!"

Plussat: "Clarity of informations"
Miinukset: "Every thing"

Plussat: "0"
Miinukset: "Had to pay to check in one nag"

Miinukset: "Because of mechanical errors in our point of origin (NJ, USA) we were unable arrive on time in Germany to make this connecting flight. Very very disappointed in United Airlines. Will never travel with them again."

Plussat: "Was served food and drinks for a 2 hr flight between OTP and MUC. Who else does this? My mom was offered transportation assistance throughout the entire flight. Preboarding on every leg of the flight"
Miinukset: "Since I was sitting among the last seats, they ran out of.chicken and I had to settle for spinach filled ravioli. This is the only minor issue."

Plussat: "my favorite airline"

Plussat: "The crew was great. The seats were ok."
Miinukset: "Check in was very, very slow, for some reason."

Plussat: "Good entertainment options"
Miinukset: "I got 2 vegetarian meals on this flight. The first one was so mushy that it induced my gag reflex. I managed one bite and no more. The second meal had some ravioli that was much better but still was heated unevenly. But at that point I was so hungry that I ate it anyway. The boarding was chaotic because all economy rows boarded at the same time"

Plussat: "nice services."
Miinukset: "no order in boarding and no chairs in Panama airport. Had to stand for 2 hours before boarding."

Miinukset: "No seating area at or near the gate we boarded at, and as boarding was delayed, many people ended up standing for some time because we did not wish to wander too far and then be late for boarding."

Plussat: "Very friendly and accommodating crew, efficient service, nice breakfast pastry for the short flight to Frankfurt"
Miinukset: "Would have been nice to have an entertainment option, but I had a book, so the 2.5 hrs went fast enough."

Plussat: "Fast and it didn't feel like it's forever. Great meal options and entertainment with English subtitles"
Miinukset: "Awkward seating with 3 people in front of my row, having to share the screen."

Plussat: "Great"

Plussat: "Service was good, boarding was fast, no other issues."
Miinukset: "The seat pitch is inhumane. I could barely fit into the seat without hitting my knees on the seat in front. And that was before the person ahead of me reclined. It's not like Lufthansa is a budget airline. It's a full-fledged major carrier charging full-fledged prices. Seriously, I was expecting more."

Miinukset: "2 hours late"

Plussat: "Entertainment selection was good"
Miinukset: "Seating comfort was *horrible*! Looks like they've made the seats more cramped, especially when the seats recline"

Plussat: "Crew worked hard to make the journey pleasant, including the second crew for my connection to New York JFK, a much longer flight. Even some of the food was edible."

Plussat: "Airline people all very professional, welcoming, courteous."
Miinukset: "Almost missed flight from heathrow to Newark. Previous flight was delayed. No airline personnel at arrival gate in heathrow. Finally had to run from the after the multiple security and passport checks, for about 15 minutes and we were the last to board, before they took off. Huge risk of missing the flight altogether."

Plussat: "I liked almost everything. And according to me, it does not make a difference if we rate things good or excellent at a certain point in time. As long as it is good, it can be excellent. I mean including crew. People have good days and bad days. I am sure the crew can say the same about passengers."
Miinukset: "What could have been better is: - the email that the airline generates and senda to people a couple of days prior to flight directs you to a site where you are supposed to fill in the blanks. About Covid. The thing is that you cannot submit it unless you as a passenger fill out an Austrian address. The electronic form does not have the option to rule out staying in Austria and indicating that you are transiting in Vienna. I had to fill that form out (at the Address in Austria section) with sentences like “not applicable” “transitting” and also had to google the Vienna Airport address for the zip code so it could be submitted. The form forced me to fool the it. Not cool. Frustrating."

Miinukset: "an excellent early Sunday morning flight to Frankfurt; overnight check-in convenience for large luggage pieces and easy security access to the boarding gates"

Plussat: "They vere OK!"
Miinukset: "Food and drinks!"

Miinukset: "Austrian could learn from the likes of singapore airlines and cathay pacific: the choice of movies was pretty limited (1 italian, 1 french, 1 spanish) and the games were simply boring. The food was ok, breakfast pretty terrible (breed but no butter, reconstructiesergramingtheworstieverate.Stodwoowfs"

Plussat: "The crew was good. They were friendly and efficient. One did forget to return with a promised coffee but she apologized when I spoke of it to her."
Miinukset: "1. no air conditioning until the plane was in the air. It was STIFLING on the runway. 2. no power sockets to charge devices"

Miinukset: "Everything"

Plussat: "Crew was fantastic and with an exceptional service. Food was really good."
Miinukset: "Maybe the seats coudl be a little bit wider"

Miinukset: "Flight hopelessly delayed leaving Sarajevo. No effort by staff to connect us or hold flights. Missed connection by 15 min. Would not recommend Austrian Airlines. Delays in all parts of this trip - both coming and going"

Miinukset: "The food was so cheap... pasta and a muffin. I’ll be looking around for another airline."

Plussat: "Friendly crew with a wide range of entertainment options"
Miinukset: "Smoother boarding. Was great once on board."

Plussat: "Clean, safe short flights"
Miinukset: "The 30 minute layover was close"

Plussat: "I like the food and servise"

Miinukset: "When we checked in, we were told we didn't have seats because the plane was overbooked. We waited at the gate for information. The attendants were curt and not helpful, they told us they had no information. After the plane was boarded, we were finally given tickets with seats and rushed onto the plane. When we arrived at the Sarajevo airport, our luggage and the luggage of many passengers did not arrive! We waited in a line for 1.5 hours to put in a claim for our suitcases. It was not a good experience."

Plussat: "Seat size was decent, not like us airlines, there’s actually space for you knees."

Plussat: "The staff was very friendly and professional Even got some sleep, not easy on economy seats but on this flight they were actually good."
Miinukset: "The other travelers were loud rude and didn't listen to instructions. Also clapping loudly upon landing and it's very annoying. Parents don't take responsibility for their children."

Plussat: "From start to finish there were no hiccups. It was a pleasant journey."

Plussat: "This is always a pleasant airline to travel with."
Miinukset: "I felt like the airlines deliberately cheated me. I purchased a flight that was listed as "economy" , which means I am authorized one suitcase. When I got to checkout they said I had pay for the suitcase. Turns out my flight was economy 'light' flight and I had to go the Austrian airlines desk and pay euro 40 for my suitcase. Wish that would have been clear when I purchased the ticket. Also there is no clear info on what the cost is for your bag at what point in the check-in process."

Plussat: "There werecseats available at gate area to wabit for plane."
Miinukset: "Airport overcrowded, checkin at Austrian Airlines horrible - one agent quoated 117 Euro for oversize suitcase when fee was actually 50 Euro. (Note: same suitcase accepted by Lufthansa without extra charge. Security check also excessive and bureaucratic without giving sense of better safety."

Miinukset: "Can’t like it if you missed it!!"

Plussat: "Excellent flight Excellent food"

Plussat: "Good attention and food"

Miinukset: "KAYAK or Austrian cancelled my ticket. KAYAK officials didn’t show any readiness to do anything about a ticket that was purchased and paid for. KAYAK system is still sending me questions how was my trip! Ironically? Additionally, I had to book another ticket to get close to my destination, book a midnight Taxi to another country."

Plussat: "Crew were amazing"
Miinukset: "Delayed at boarding Delayed inside plane No entertainment No room for my long legs - no option"

Plussat: "Can you assist my wife and me in getting Star alliance frequent flyer miles for this trip? Thanks"

Miinukset: "Flyght was terible"

Plussat: "Personal entertainment screens, average choice of movies."
Miinukset: "2.5 hrs late departure with little information meantime, almost missed our connection. our luggage did not arrive with us. Poor food, almost no service during flight."

Plussat: "I had double seat all to myself so that was nice."
Miinukset: "The flight was delayed by 2hrs because of the strike - very annoying. The food was average for the plane foodn but the desert was excellent"

Plussat: "too short to tell."
Miinukset: "Not applicable"

Plussat: "lento oli ajallaan ja pieni syötävä sekä juonatarjoilu olivat riittävät. Iloinen ja avulias henkilökunta."

Plussat: "I thought the food was excellent. Better food in coach than I get on first class domestic flights. Also, the in-flight entertainment was very good. I watched a couple of science shows and extreme sports shows that I truly enjoyed."
Miinukset: "There wasn't much I did not enjoy that could be changed. I chose to go coach and had to put up with seating that was more cramped than I like, but I expected that."

Plussat: "Seating like every other airline in economy. There was NO baggage charge for economy and the drink trolley offered wine and beer, at no cost, on our 1.5 hour flight."

Plussat: "Everything was going to at"
Miinukset: "Nothing"

Miinukset: "I will never fly Austrian again! They disrespected my family, they did not honor my reservations, and the staff was just nasty!"

Miinukset: "Maybe I should ask for vegetarian meal, because the meal I got was not tasty at all."

Miinukset: "The vegetarian meal was OK"

Plussat: "Service beyond expectations"

Miinukset: "Although AU blamed late arrival of the plane from Russia, fact is that the plane was at least one hour at the dock before boarding and the AU team was just extremely slow to get boarding done. We were all invited 45 minutes before boarding to board, when apologies were already offered for the slight delay, which turned into 1.5 hour overall. Worst is the lack of communication during the 45 minute wait, for which I have little understanding seeing many older people clearly suffering."

Plussat: "Great staff, friendly and helpful."

Plussat: "My waffle and coffee"
Miinukset: "Very small seats with hardly any legroom. Flight delayed 2 hours. Nasty attendant told me my bag was too big for overhead compartment. It wasn't."

Plussat: "The actual flight was professionally well-handled"
Miinukset: "Someone from the airlines needs to help people transferring at Paris airport. I was sent to three different terminals (which required two different bus transfers) to get to my United flight to the states. I had been warned by a friend that the Paris airport is the worst. It is! And the airlines should bear some responsibility for the lack of clear information. I could write about this for a long time."

Plussat: "Crew friendliness."

Plussat: "Great crew, efficient boarding, on time"
Miinukset: "No entertainment, plane seemed a bit old as it made weird noises at certain altitudes"

Plussat: "Boarding was a breeze, although the flight was not full. Food was good, but as I dozed off during courses, they decided I was finished and took all my food and didn't offer anything when I awoke shortly after. (this will go in the 'didn't like' section as well. Bed was comfortable and comfy blanket and pillow"
Miinukset: "Crew was not friendly at all. Amenities kit was burlap sac with nothing worth keeping or using -- even the eye covers. Business class bathrooms had nothing to offer in the areas of hand/face creams. All there was were hand wipes and air freshener. (OMG! SERIOUSLY!?); a big difference from their partners (i.e. Swiss and Lufthansa). Crew was not present -- not only were they very unfriendly they were no where to be found. TV/video didn't work properly -- kept fast forwarding or changing channels on its own. The crew of course, was not concerned."

Plussat: "The food was very good! And the movies you could choose too."

Miinukset: "As I was flying from London Heathrow back to Vienna, I had a carry-on that was allowed on my flight with Austrian from Vienna to London. My carry-on weighed 8 kg, like is required by the rules. While boarding my flight, the woman at the counter told me my bag had to be checked because there were too many carry-ons on the flight. I asked her that I keep my bag because I had medication in there, and she didn't listen to me at all. She just kept repeating that i have to check my bag, and then took my bag from me and gave it to the baggage crew there. I didn't want to make a huge scene because the flight is only 2 hours and I hoped i Could deal without my medication during that time, but I found it incredibly, incredibly rude and awful to not listen to a passenger."

Plussat: "food was fine"
Miinukset: "to small seats"

Plussat: "Most things were OK"
Miinukset: "Except a crying baby near me, during first half of the flight"

Plussat: "Their first class looked very comfy"

Miinukset: "There were no air vents, which made for a hot flight."

Plussat: "The food was amazing"

Miinukset: "Everything!"

Plussat: "The seats were comfortable and there were a lot of toilets for use."
Miinukset: "There wasn't a huge selection of movies/episodes of shows to watch."

Miinukset: "The seats were so close together that it was extremely uncomfortable. I was charged 80 Euros extra for my bag which them claim was overweight, it was the exact same 10 Kilo weight as leaving Chicago. No service for water or food food unless you pay for it."

Plussat: "Friendly flight crew. Good price point."
Miinukset: "Getting drinks right away when in premium class - and more periodic checks"

Plussat: "The Dreamliner was great, Entertainment options were good"
Miinukset: "Boarding at the airport but not Norwegian's fault"

Plussat: "Crew was nice. Food was quite good"
Miinukset: "Comfier seat, more clear boarding process, more entertainment options, more leg room"

Plussat: "Nothing"
Miinukset: "Horrible flight experience all around. The airplane departure was delayed due to technical issues so we sat on the plane for an hr with no ac. There was no beverage service on flight. Had to switch airlines at my layover in Madrid so they had me pick up my checked bag at baggage claim. They lost it"

Plussat: "the Screen you have"
Miinukset: "At least one complementary drink even water would be nice."

Miinukset: "The food was not too good. In general airline seating is very uncomfortable just due to the nature of it."

Plussat: "Frequent services."
Miinukset: "Better reclining seats"

Plussat: "I like that it left on time and arrived on time"
Miinukset: "Crew was unprofessional and sloppy no amenities"

Plussat: "Nothing"
Miinukset: "I had a long flight from LAX-Los to Barcelona and it was very uncomfortable, crew needs to be trained to service passengers. Your airplane was dirty, trash between seats. My husband had bug bites on his feet. I ordered a sandwich from online monitor and received a very different sandwich, when I asked flight attendant he said, the picture its just an illusion. Very unprofessional and misleading information to passengers."

Miinukset: "Seat option Food selection Noise Crew was not nice"

Plussat: "The flight was scheduled for 10:30pm and left at 1:30am, causing many passengers, including myself, to miss our connections- there was no assistance and no explanation. The seat spacing is very tight and seats are uncomfortable. One of my worst flight experiences."

Plussat: "Great entertainment - new movies, tv shows"
Miinukset: "Boarding delayed, takeoff delayed with no compensation"

Miinukset: "Kind of a bumpy landing and the flight was delayed. Baggage check in terminals were down as well, which caused quite a bit of delay"

Plussat: "Comfortable seats."
Miinukset: "I checked 1bag. They lost it. They can’t find it. That’s spoiling the trip."

Plussat: "Entertainment system"

Miinukset: "FLIGHT WAS DELAYED OVER 6 HOURS. IT WAS SUPPOSED TO BE NON-STOP TO ROME BUT INSTEAD WENT TO OSLO AND HAD TO STAY OVERNIGHT"

Plussat: "Nothing"
Miinukset: "I missed my flight waiting at the wrong gate( there was another flight to Stockholm, my connecting city, being conducted by another airline) I did not notice until it was too late. The airline neglected to offload my checked luggage, refused to do accommodate me with a change fee and now has lost my bag and has no idea where it is."

Miinukset: "Overcharged on luggage because I had 10.5 kg of carryon luggage instead of 10kg. The flight was virtually empty and so much space and still can’t understand why I had to pay usd 130 for 0.5kg over the 10kg. Felt exploited and cheated"

Plussat: "Seats fine. Service good. Good way too expensive, but free small cups of water"

Miinukset: "Not a very large entertainment selection and food didn't look too appetizing, but nothing out of the ordinary for an airline."

Plussat: "Modern, clean plane (Dreamliner); and fuss-free experience. Definitely good value for money."
Miinukset: "Seriously poor leg-room for a transatlantic flight. If you're going to sell food on board. Make the most of the opportunity and ensure it's decent quality?! Options are limited and quality is noooot good."

Plussat: "Nice crew and good clean plane."

Plussat: "Quick flight on which I was able to sleep most of the way and wake up at 6am in uk. Good entertainment offering that I didn't use. No food but worked well with my sleeping."
Miinukset: "Lack if food might not suit all and should be made mire obvious. I nearly missed it but once aware covered it very successfully."

Plussat: "I liked being able to watch free movies."
Miinukset: "I didn't like that you had to pay for drinks. Usually beverages on an airplane are free to customers."

Plussat: "The whole process from Departure to Arrival was one phenomenal experience. Crew was super attentive and very client focused. Norwegian has proven to be a top class service provider and is evidence that low costs and good client service does not have to be mutually exclusive."

Plussat: "The staff was really nice, and when my husband's tv screen wasn't working they made sure to reboot it several times, until it did."
Miinukset: "I have never been on an international flight where they made you pay for food and water. They, in fact, won't stop the beverage cart for you unless you've paid for a meal package. When I booked my flight there was no option to opt in nor out of any meal package. I called the airlines 48 hours in advance, and they told me that, in order to pay for a meal package I would have to have called at least 72 hours in advance. Also the flight had no vegetarian hot meal options, which sucked for me. I was appalled that you had to pay for, even, water!!!!"

Plussat: "The flight attendants worked non stop during my flights! Anytime I ever needed anything they were right there to help. I had a very smooth flight!"
Miinukset: "Norwegian succeeded my expectations. There's nothing bad to say! Job well done"

Plussat: "Norwegian is great, all the staff are easy going, helpful and respectful. They want to make it essy for you. It was a brearh of fresh air !! Besides the good flight itself , I like how KAYAK communicates with me, keeping me feel looled after ! I will deffinitelly use KAYAK again in the future, thank you !!"

Plussat: "Bigger windows, better storage, and the cabin pressure meant no jet lag. Cabin attendants were great. Amazing!"
Miinukset: "Other passengers: I can't believe how rude people are these days. No fault of Norwegian, though!"

Plussat: "The engine purred like a kitten. Seats, free videos, easy access to order drinks & food w tap of your finger. Friendly, courteous greets you w a warm smile. Spacious airplane."
Miinukset: "Norwegian airlines needs to tell their customers that their luggage was left behind in Stockholm. We are exhausted from the long travels & are even more pissed off when multiple customers kept waiting for their luggage. I felt even more horrible to the family that was taking a cruise the next day. Can you believe Norwegian airlines are closed on Sunday. Couldn't talk to customer service until Monday when they opened. Bad customer satisfaction;("

Plussat: "In-cabin staff & service fine. No complications with baggage - appreciated when we are traveling as part of international trip."
Miinukset: "Boarding process in Bergen a bit disorganized"

Plussat: "Free Wifi on a budget airline is great!"
Miinukset: "Flight was about 20-30 minutes late in departing and there were absolutely no announcements and no-one at the boarding counter to keep customers informed. People were left standing in a a crowded room which was too small for all the passengers while no announcement was made. Even when they finally boarded, there was no recognition of the flight being late and no apology. One we were on board, the cabin crew then made a rather abrupt and rude announcement telling the passengers to board quickly otherwise we would lose our slot time and be delayed by a further one hour. Fortunately that additional delay did not happen. However, I did not appreciate the passengers being berated for "slow" boarding when the flight was boarded 20-30 minutes late."

Plussat: "Friendly crew. Excellent entertainment system."
Miinukset: "Delayed boarding. Poor food quality for a ridiculously high price."

Plussat: "The plane was pretty new but some of the entertainment perks did not work"
Miinukset: "Being charged for items that were no longer available and waiting for refunds. Slow food service didn't get any food or water till about 4 hours into the flight"

Miinukset: "Food choice"

Plussat: "Seats not good option of games very poor. No drinks no wifi. No phone service at all from entering the plain. Was on the ground before take off for 2 hours with no phone service no internet service . I will never use or recumbent this airlines"

Plussat: "plane seemed rather new."
Miinukset: "I couldn't check in online, there was some error. so I couldn't order a vegetarian / kosher meal. The sound in the entertainment system in the second plane was terrible, I couldn't understand anything."

Miinukset: "There was no entertainment or food on 3 hour flight"

Plussat: "In flight entertainment and ease of everything, check in, boarding was great!"
Miinukset: "Food was inedible."

Plussat: "i wasn't sitting next to anyone"
Miinukset: "the one toilet in use had a leaky faucet which meant by the end of the flight there was no running water to wash hands with. gross! the other toilet was used as storage."

Plussat: "Boarding"
Miinukset: "NO WI-FI"

Plussat: "Low cost (£300) rtn London to Caribbean in January."
Miinukset: "" hours late departing both directions."

Plussat: "I had an extenuating circumstance on my way to the airport and the crew and staff could not have been more accommodating and helpful, rather than leaving me overseas for another night. The flight and in-flight experience was also great."

Miinukset: "Lack of entertainment thankfully I brought my tablet"

Miinukset: "The seat cushion was completely loose. Not a huge problem but it was the same problem last week! And the staff knew! Same seat in the same airplane! What about the rest?"

Miinukset: "cramped seats"

Miinukset: "Norwegian Airlines lost my luggage, but did deliver it to my hotel same day."

Plussat: "Seat - uncomfortable/ crew- ok / Arrived- on time"
Miinukset: "Comfortable seating"

Plussat: "Smooth ride"
Miinukset: "No delays"

Plussat: "The ride was smooth. Boarding was easy"
Miinukset: "Should have offered a snack"

Plussat: "Crew was nice"
Miinukset: "Departure not on time and still waiting for luggage two days later"

Miinukset: "Crew"

Plussat: "Nothing"
Miinukset: "Need to be on time."

Plussat: "Yes it was I enjoy everything the whole flight"
Miinukset: "Nothing"

Plussat: "Great flight"

Plussat: "The attendant was pleasant and very helpful. The pilot was clear and precise and Liat was ontime."

Plussat: "Sandwich provided on the flight"
Miinukset: "Carry on could only weigh so much."

Miinukset: "Boarding is not LIAT's fault. The physical situation at Barbados' Grantley Adams International airport is completely inadequate as it relates to the convenience of access for intransit passengers. Passengers are in a queue in the open (hardly any area to empty pockets, etc) to go through security before entering the in-transit area to make the connection. It is EXTREMELY inconvenient, but may be due to lack of planning of resources for passenger flows. Doing an intransit connection on LIAT is not convenient, is somewhat of a challenge."

Plussat: "I would rather if you have the correct information next time"
Miinukset: "I didnt travel to kingston"

Plussat: "It's was quick to board."
Miinukset: "It's was a bit slow. And hot"

Plussat: "I was pleasantly surprised to note that staff at the Maurice Bishop International Airport were very courteous and hospitable"

Plussat: "What's not to like. We boarded on time and the flight left on time. Airport and crew were friendly AND professional! Satisfied."

Plussat: "Stewardess was helpful"
Miinukset: "complimentary service( tea/coffee) was announced but never given"

Plussat: "On time departure, pleasant flight, professional staff and crew."

Plussat: "Friendly flight attendants, overall our flights were on time, my luggage was the first to come out. Consistency in every flight. Seats were ok. Clean. Very organized boarding process."
Miinukset: "Our first flight got delayed and then we missed our connection and every body we asked said we were ok. They even said the connecting flight would wait for us which wasn't true! In the end we were easily accommodated into the next flight and the flight was good."

Plussat: "Comfortable clean aircraft efficient flight crew. Left on time arrived on time."
Miinukset: "It was hot so some water could have been served during the flight or guests provided with a small water bottle. There was only 1 flight attendant but she could be more pleasant and welcoming of passengers."

Plussat: "Our flight attendant was polite. Smooth flight. Clean plane."
Miinukset: "Staff at checkin counter didn't want to be bothered with us. Seemed more interested in what they were doing later, or who they were planning on calling, and less interested in checking us in and taking our baggage."

Miinukset: "Seabourne Airlines flight was late in departing! Liat counter wouldn't let me check-in for my connecting flight even if there was enough time. This made me miss my other connecting flights and cost me to book other flights!!!"

Plussat: "n/a"
Miinukset: "very very poor customer service"

Plussat: "CRew was very helpful and reassuring about how missed connection would be handled"

Plussat: "I eventually got where I need to go."
Miinukset: "Liat's customer service is horrible, so be prepared for rudeness and don't expect any assistance or solutions. Their process is a simple one. They take your money and in exchange will get fly you to an island. It most likely will not be on time, so be sure to schedule a long layover if you plan on making a connection. Please note: If your carry on is a little over in weight. This your problem, not theirs. If you have concerns around connections. This your problem, not theirs. If you have to check baggage and there are any concerns. This your problem, not theirs. If you want to confirm your flight details. This your problem, not theirs. If you are having a good day or bad day, do not expect sympathy or any sense of human emotion from their team. Follow these steps and you will be fine."

Miinukset: "Delayed due to airline misplacing necessary paperwork. Crew was extremely uncommunicative about situation."

Plussat: "There was poor communication and up to 12/30/2016@ 9:30 am, I have not received my luggage from my return flight on 12/28/2016! That should speak volumes about the service!"

Plussat: "Has not arrived yet wnd ut is 10.15pm"

Plussat: "The flight staff was very professional and accommodating."

Plussat: "I like the safety briefing very much. The recorded idea was a good one."
Miinukset: "Didn't like the long wait standing in line before boarding."

Plussat: "The aero plane."
Miinukset: "Had to buy 3 tickets to eventually get one where a plane was actually delivered, albe it 2 and a half hours late and the. Second leg, also Liat 1 and a hours late. One of the cancelled flights included 2 international legs to be rebooked and paid for. With no refunds as yet."

Miinukset: "flight delayed"

Plussat: "On time"
Miinukset: "Plane had no a/c until taxi"

Miinukset: "Booked round trip flight and didn't get to fly on either leg. Both flights were cancelled last minute. No notifications and it wasn't even updated on the website. Terrible communication from the attendants. Apparently this is standard. I will never book with this airline again."

Plussat: "The staff was very friendly and the plane was clean and comfortable. However I spent a total of 5 hours in delays accumulatively."
Miinukset: "The staff was nice."

Plussat: "It actually departed on time!"

Miinukset: "It was two and half hour delayed. We missed the connection flight and that was the last one because the airport was close after it. They accomodate us in a hotel but the next day made us come at 8am to not get flight until 2pm and we had to pay extra $20 to check in out bags again."

Miinukset: "It was 45 mminutes delayed"

Miinukset: "Seats don't recline. No food for purchase."

Plussat: "Organization is good."

Miinukset: "To start off, the flight was late. Take off time came around and there was no sign or explanation of what was going on. Then when we were finally directed to get on the plane, I was attended by the rudest person I have seen at a help counter. She turned her face and walked away in the middle of one of my sentences to go check why there was a dog at the end of the line! She also told me to move out of the way, but didn't instruct us where to go after she scanned our boarding passes and the door to the plane was closed. I had an 8 hour layover in SXM and I know my bags made it there from JFK, but on landing to SKB my bags were no where to be found. LIAT apparently can't track where they put bags, so I'm currently going on day two of my arrival to St. Kitts without my suitcases."

Miinukset: "Waited inside the airplane at times without proper AC. It was a very humid and hot afternoon, not enjoyable. Will not recommend this airline."

Miinukset: "The flight got delayed, baggage was lost, customer service at St. Kitts airport was awful. They had an attitude and tone for every time I called to check if they had found my bag or asked how could I track it. I also waited over an hour and a half on the Liat counter line at Puerto Rico. Experience was awful and if they had more competitors to fly to St. Kitts I will never use their services anymore."

Miinukset: "Because this airline monopolizes this specific region of the Caribbean, they find it acceptable to continuously have flights that are almost NEVER on time for take off causing passengers to miss connecting flights. The agents need a course in customer service because some of them ESPECIALLY at the Barbados airport are very rude. I cannot wait for the new airport to open so there can be OTHER options besides Liat, SHAME ON LIAT AIRLINES!!!"

Plussat: "Before time departure and arrival. Clean and modern atr aircraft and good legroom ."
Miinukset: "Beverages on request only. No juices available."

Miinukset: "Terrible information sharing. Flight cancelled. No alternative offered except wait days for possible stand by. Absolutely unprofessional."

Miinukset: "The flight was delayed but there was no information from the crew at the gate that the flight was delayed or an expected time that the flight should take off. The flight information was not included on the display at the airport. When boarding began, there was no announcement - everyone just saw the plane and started boarding."

Plussat: "Nothing!"
Miinukset: "Beware! This airline does not exchange plane tickets or refunds! Even when the cause of not using the tickets was of sickness. I was not able to use my tickets so I had to forfeit the amount paid. Completely disappointed. Not buying from them again."

Plussat: "The crew"
Miinukset: "the almost 3 hour late flight with no food"

Plussat: "Flight was on time. Staff were helpful and friendly"
Miinukset: "15 pound limit on carry-on luggage. Also people would jump the line at check-in"

Plussat: "The filght was on time, great personel"
Miinukset: "Nothing"