Etsi halvat lennot reitille Helsingistä $[2990-Pristina

Miinukset: "Foddd no gud"

Plussat: "Crew was professional, food was good."
Miinukset: "The screen to manage in-flight entertainment was not very responsive and live tv was cutting out constantly"

Plussat: "Crew was nice & didn’t wake me (but once or twice squished by me in the aisle without saying “excuse me,” which I found a bit weird). Food was good. Not too many announcements or interruptions."
Miinukset: "I would prefer more vegetarian options for meals (one of them had only one [chicken] option, & I don’t think it was because they had run out of vegetarian food)."

Plussat: "Seating was comfortable and again great staff."

Plussat: "Everything was fantastic"
Miinukset: "Prices please low and cheaper"

Plussat: "Service was fine, but we're of no help regarding late arrival and connecting flight status."

Plussat: "meals are pretty good, though repetitive"
Miinukset: "old plane, connections at IST are inconvenient and the airport is in terrible condition. Flight was crowded and boarding was chaotic. Ran out of meals. Plane was quite hot (and I'm usually cold). Overall poor quality."

Plussat: "Got an exit row window seat."

Miinukset: "I like the food and the service."

Plussat: "Almost Everything"
Miinukset: "NOT THE AIRLINE'S FAULT - There was a 2 hours line for Passport check in Venice. Uncertainty about missing the flight."

Plussat: "Flight cancelled on whim of pilot due to a single faulty toilet."
Miinukset: "Everything."

Plussat: "Service is good, and food as well."

Plussat: "Nice snack"
Miinukset: "No real boarding procedure followed, perhaps they do this with “certain” destinations they believe are not worth it. When asked why they didnt properly board us, or actually mae people sot on their assigned seats, they shoved me aside. Pretty rude (and im an elite plus traveler with them). I will avoid TKY from now on."

Plussat: "They boarded on time, took off on time, and the service was friendly."
Miinukset: "Nothing really."

Plussat: "the movies were very nice. the screen was very nice the crew on the flight was nice."
Miinukset: "1. I wish that when I booked the flight it will say there is food on the flight, and that I'll have the option to choose vegetarian meal. 2. I wish the people at the Turkish lounge in I Istanbul would have been nice, and help me, and if not, guide me to a Turkish information to assist me with ordering vegetarian meal for the flight back, and to find something I've lost..."

Plussat: "I enjoyed the flight!"
Miinukset: "Not applicable"

Plussat: "The landing."
Miinukset: "My special meal had been canceled."

Plussat: "I was so impressed by every staff of Turkish Airlines.. I was very young when TWA. Was an elite airlines, with the flight attendants dress perfect.. it made me feel like I was flying first class...with this being my first time using Turkish airlines I actually will use them over the American Airlines; just because the way I was treated and how quickly someone was willing to assist anyone.... I say you are the best!"

Plussat: "It was okay"
Miinukset: "Crew and the plane. I believe Turkish Air is using its worst planes to fly to Karachi."

Plussat: "Everything"
Miinukset: "Nothing"

Miinukset: "Very small space"

Plussat: "Like most American Airlines, Turkish Airlines provides no-frills service. On the other hand, having a pleasant and respectful flight crew can make a tremendous difference in the passengers experience. We were lucky enough to have a flight attendant named Gulhan Who smiled the entire flight. She was professional, courteous, and service oriented. Most of the flight crew showed similar professionalism. Turkish Airlines had for better service then any of the American or European airlines I have encountered during the last 10 years."
Miinukset: "The plane was old and not very comfortable. The food was horrible, and the in-flight entertainment was not very good."

Plussat: "Best Pilots The fleet is newer The individual screens and movie options Safety"
Miinukset: "the seating space is terrible your female flight attendants were very crabby the food choices were very poor compared to previous years"

Plussat: "The food and amenities were nice"
Miinukset: "Customer service was bad when checking in, the flight left late from LAX, almost made us miss our flight from IST, my friend's luggage was lost."

Plussat: "Nothing"
Miinukset: "I have had flight from New York to Tel Aviv with connection through Istanbul. The flight from JFK got delayed and for unknown reason when arriving to the gate in Istanbul my seat was given to other passengers - though I came to the gate before the boarding was closed. I have never in my life received such a poor service. I was lied/misled/attacked by Turkish airline employees in the gate and in the transfer desk. I would never recommend taking Turkish airlines to anyone"

Plussat: "Good entertainment options, and they keep you well fed with their snacks."
Miinukset: "The plane departed 2+ hours late, and offered no free internet so we could tell our families that we would be late. They also didn't apologize or offered vouchers for the delay."

Plussat: "Everything!"
Miinukset: "Nothing"

Plussat: "1) The vegan meals were outstanding. 2) The free movies helped a lot! 3) The Cherry Juice is Sooooo good!"
Miinukset: "I asked to be move from 13D (isle) to 23G (isle) They stuck me in 23E (middle) and insisted it was a middle."

Plussat: "Airplane and entertainment were nice."
Miinukset: "Flight left an hour late so we missed our connection."

Plussat: "At least there was a good selection of movies"
Miinukset: "The crew just couldn't get it right, half our section didn't get the hot towels before takeoff, the attendant had run out half way down the aisle then forgot to come back. Distribution of food was handled like it was the first time the crew was attempting it in a moving plane. They couldn't get orders right, handing out vegetarian dishes when non-veg dishes were requested. Running out of ice for the drinks."

Plussat: "Everything was good and smooth"
Miinukset: "When arriving to instabul. I had to go through security twice. Once to transfer to another gate which is fine and then right at the gate I had to go through security which was really weird. It made the flight delay thank god because I thought the plane would leave because the line was long and super slow"

Plussat: "The seats seemed further apart, thus more leg room for my long legs. I was lucky to have all 3 seats so I could lie down and get some much needed sleep. New seats seem flatter and more comfortable to lie upon if one is lucky. Crew very personable and helpful"
Miinukset: "I had FOUR TKA flights in my travels to and from Madagascar last month. Nearly EVERY seat I tried did NOT recline, nor could crew fix any! Most unpleasant to sit for 13 hrs. behind large man whose seat did reclione and mine could not. 2 yrs. ago I flew to Niger on TKA and I found the food better back then. Please keep the delicious Turkish food I fear a down grading for economical reasons. Don't do it."

Plussat: "the entertainment, the food, the service"
Miinukset: "everything was perfect"

Miinukset: "Announce too early boarding time, 50 minutes late for boarding."

Plussat: "Great great great"
Miinukset: "Never been better than this time. Usually turkish is the best and i allways travell with turkish and i feel safe and co fortable"

Plussat: "EXCELLENT AIR LINE"

Plussat: "Everything"
Miinukset: "N/A"

Plussat: "The food on Turkish Airlines is fantastic, and the crew are exceptionally polite. Actually the best meals I've eaten on an airplane."
Miinukset: "On my flight from Istambul to NYC I was told I had been given an aisle seat but in fact I got the middle of the middle. If there were no aisle seats left, it would have been better if the person had just told me that, rather than saying I had an aisle seat, and I found out later. It was very distressing because I have diverticulitis, which is a serious stomach complaint, which means I need to be able to get to the loo! I felt that they could have been more understanding about this."

Plussat: "Got home."
Miinukset: "Kept us in line to board for 30 minutes. then announced a delay. No service due to short bumpy flight. Probably nobody's fault but..."

Miinukset: "Flight was cancelled, we wanted to get on the Skopje flight instead, but were told it's left already. We knew it didn't. After some back and forth we were put on the Skopje flight and arranged our own transportation to Prishtina. We learned later that the evening flight to Prishtina, which we were supposed to be put on originally, was also cancelled. If we didn't insist, we would have had to spend at least 24 hours stuck in Istanbul airport. If you've ever flown through there, you know it's one of the worst airports ever."

Plussat: "Crew food and entertainment system had many options which helps on such a long flight"
Miinukset: "Leg room was below average. Entertainment system only had movies. No tv shows so nothing of short duration"

Plussat: "The entertainment selection"
Miinukset: "Boarding"

Plussat: "The service was outstanding, this is one of the best airlines I have ever flewn. Considering its elegancy and exquisite service. My twelve hours from Miami to Istanbul turned out to be less because of the amazing service I recieved. Very happy that this airline exist and cannot wait to go back and experience this great airline again."
Miinukset: "They're are no negative feed back to Turkish Arlines"

Plussat: "At Lisboa airport, I was checked in by Antonio. Most helpful checkin guy I've ever spoken to in my years of traveling. The food is always impressive (for airline food) and they give you a lot to drink. The last time I flew, there was an Autistic passenger throwing a fit and no one seemed to do anything. This time, a person was really upset with his companion on the flight and began screaming. The attendants helped calm him down and fixed the situation quickly. I guess last time they must've just let it happen because of the disability so there's not much they can do in that situation."
Miinukset: "Not a big ran of the Turkish Airport. Everything is pretty cheap for an airport though if you bring Turkish Lira. They tend to round the price up a bit if you pay in USD or Euro."

Miinukset: "No food or drink was served nor was there a clear explanation given by the crew. Attendants were brusque but efficient. Overall I felt a bit like I was inconveniencing the airline by taking their flight."

Plussat: "very professional, great entertainment"
Miinukset: "13 hours from Istambul is very very long."

Plussat: "On time, food was good but can be better."
Miinukset: "Space for legs too short, for long hour flight better use bigger plane with bigger space inside."

Plussat: "Great food and crew"

Plussat: "Proper aircon"

Plussat: "I liked almost everything. And according to me, it does not make a difference if we rate things good or excellent at a certain point in time. As long as it is good, it can be excellent. I mean including crew. People have good days and bad days. I am sure the crew can say the same about passengers."
Miinukset: "What could have been better is: - the email that the airline generates and senda to people a couple of days prior to flight directs you to a site where you are supposed to fill in the blanks. About Covid. The thing is that you cannot submit it unless you as a passenger fill out an Austrian address. The electronic form does not have the option to rule out staying in Austria and indicating that you are transiting in Vienna. I had to fill that form out (at the Address in Austria section) with sentences like “not applicable” “transitting” and also had to google the Vienna Airport address for the zip code so it could be submitted. The form forced me to fool the it. Not cool. Frustrating."

Miinukset: "an excellent early Sunday morning flight to Frankfurt; overnight check-in convenience for large luggage pieces and easy security access to the boarding gates"

Plussat: "They vere OK!"
Miinukset: "Food and drinks!"

Miinukset: "Austrian could learn from the likes of singapore airlines and cathay pacific: the choice of movies was pretty limited (1 italian, 1 french, 1 spanish) and the games were simply boring. The food was ok, breakfast pretty terrible (breed but no butter, reconstructiesergramingtheworstieverate.Stodwoowfs"

Plussat: "The crew was good. They were friendly and efficient. One did forget to return with a promised coffee but she apologized when I spoke of it to her."
Miinukset: "1. no air conditioning until the plane was in the air. It was STIFLING on the runway. 2. no power sockets to charge devices"

Miinukset: "Everything"

Plussat: "Crew was fantastic and with an exceptional service. Food was really good."
Miinukset: "Maybe the seats coudl be a little bit wider"

Miinukset: "Flight hopelessly delayed leaving Sarajevo. No effort by staff to connect us or hold flights. Missed connection by 15 min. Would not recommend Austrian Airlines. Delays in all parts of this trip - both coming and going"

Miinukset: "The food was so cheap... pasta and a muffin. I’ll be looking around for another airline."

Plussat: "Friendly crew with a wide range of entertainment options"
Miinukset: "Smoother boarding. Was great once on board."

Plussat: "Clean, safe short flights"
Miinukset: "The 30 minute layover was close"

Plussat: "I like the food and servise"

Miinukset: "When we checked in, we were told we didn't have seats because the plane was overbooked. We waited at the gate for information. The attendants were curt and not helpful, they told us they had no information. After the plane was boarded, we were finally given tickets with seats and rushed onto the plane. When we arrived at the Sarajevo airport, our luggage and the luggage of many passengers did not arrive! We waited in a line for 1.5 hours to put in a claim for our suitcases. It was not a good experience."

Plussat: "Seat size was decent, not like us airlines, there’s actually space for you knees."

Plussat: "The staff was very friendly and professional Even got some sleep, not easy on economy seats but on this flight they were actually good."
Miinukset: "The other travelers were loud rude and didn't listen to instructions. Also clapping loudly upon landing and it's very annoying. Parents don't take responsibility for their children."

Plussat: "From start to finish there were no hiccups. It was a pleasant journey."

Plussat: "This is always a pleasant airline to travel with."
Miinukset: "I felt like the airlines deliberately cheated me. I purchased a flight that was listed as "economy" , which means I am authorized one suitcase. When I got to checkout they said I had pay for the suitcase. Turns out my flight was economy 'light' flight and I had to go the Austrian airlines desk and pay euro 40 for my suitcase. Wish that would have been clear when I purchased the ticket. Also there is no clear info on what the cost is for your bag at what point in the check-in process."

Plussat: "There werecseats available at gate area to wabit for plane."
Miinukset: "Airport overcrowded, checkin at Austrian Airlines horrible - one agent quoated 117 Euro for oversize suitcase when fee was actually 50 Euro. (Note: same suitcase accepted by Lufthansa without extra charge. Security check also excessive and bureaucratic without giving sense of better safety."

Miinukset: "Can’t like it if you missed it!!"

Plussat: "Excellent flight Excellent food"

Plussat: "Good attention and food"

Miinukset: "KAYAK or Austrian cancelled my ticket. KAYAK officials didn’t show any readiness to do anything about a ticket that was purchased and paid for. KAYAK system is still sending me questions how was my trip! Ironically? Additionally, I had to book another ticket to get close to my destination, book a midnight Taxi to another country."

Plussat: "Crew were amazing"
Miinukset: "Delayed at boarding Delayed inside plane No entertainment No room for my long legs - no option"

Plussat: "Can you assist my wife and me in getting Star alliance frequent flyer miles for this trip? Thanks"

Miinukset: "Flyght was terible"

Plussat: "Personal entertainment screens, average choice of movies."
Miinukset: "2.5 hrs late departure with little information meantime, almost missed our connection. our luggage did not arrive with us. Poor food, almost no service during flight."

Plussat: "I had double seat all to myself so that was nice."
Miinukset: "The flight was delayed by 2hrs because of the strike - very annoying. The food was average for the plane foodn but the desert was excellent"

Plussat: "too short to tell."
Miinukset: "Not applicable"

Miinukset: "Flight was cancelled. Ended up on Swiss Air. Only good thing about Austrian was they booked us on other flights at the check in desk."

Plussat: "lento oli ajallaan ja pieni syötävä sekä juonatarjoilu olivat riittävät. Iloinen ja avulias henkilökunta."

Plussat: "I thought the food was excellent. Better food in coach than I get on first class domestic flights. Also, the in-flight entertainment was very good. I watched a couple of science shows and extreme sports shows that I truly enjoyed."
Miinukset: "There wasn't much I did not enjoy that could be changed. I chose to go coach and had to put up with seating that was more cramped than I like, but I expected that."

Plussat: "Seating like every other airline in economy. There was NO baggage charge for economy and the drink trolley offered wine and beer, at no cost, on our 1.5 hour flight."

Plussat: "Everything was going to at"
Miinukset: "Nothing"

Miinukset: "I will never fly Austrian again! They disrespected my family, they did not honor my reservations, and the staff was just nasty!"

Miinukset: "Maybe I should ask for vegetarian meal, because the meal I got was not tasty at all."

Miinukset: "The vegetarian meal was OK"

Plussat: "Service beyond expectations"

Miinukset: "Although AU blamed late arrival of the plane from Russia, fact is that the plane was at least one hour at the dock before boarding and the AU team was just extremely slow to get boarding done. We were all invited 45 minutes before boarding to board, when apologies were already offered for the slight delay, which turned into 1.5 hour overall. Worst is the lack of communication during the 45 minute wait, for which I have little understanding seeing many older people clearly suffering."

Plussat: "Great staff, friendly and helpful."

Plussat: "My waffle and coffee"
Miinukset: "Very small seats with hardly any legroom. Flight delayed 2 hours. Nasty attendant told me my bag was too big for overhead compartment. It wasn't."

Plussat: "Crew friendliness."

Plussat: "Great crew, efficient boarding, on time"
Miinukset: "No entertainment, plane seemed a bit old as it made weird noises at certain altitudes"

Plussat: "Boarding was a breeze, although the flight was not full. Food was good, but as I dozed off during courses, they decided I was finished and took all my food and didn't offer anything when I awoke shortly after. (this will go in the 'didn't like' section as well. Bed was comfortable and comfy blanket and pillow"
Miinukset: "Crew was not friendly at all. Amenities kit was burlap sac with nothing worth keeping or using -- even the eye covers. Business class bathrooms had nothing to offer in the areas of hand/face creams. All there was were hand wipes and air freshener. (OMG! SERIOUSLY!?); a big difference from their partners (i.e. Swiss and Lufthansa). Crew was not present -- not only were they very unfriendly they were no where to be found. TV/video didn't work properly -- kept fast forwarding or changing channels on its own. The crew of course, was not concerned."

Plussat: "The food was very good! And the movies you could choose too."

Miinukset: "As I was flying from London Heathrow back to Vienna, I had a carry-on that was allowed on my flight with Austrian from Vienna to London. My carry-on weighed 8 kg, like is required by the rules. While boarding my flight, the woman at the counter told me my bag had to be checked because there were too many carry-ons on the flight. I asked her that I keep my bag because I had medication in there, and she didn't listen to me at all. She just kept repeating that i have to check my bag, and then took my bag from me and gave it to the baggage crew there. I didn't want to make a huge scene because the flight is only 2 hours and I hoped i Could deal without my medication during that time, but I found it incredibly, incredibly rude and awful to not listen to a passenger."

Plussat: "food was fine"
Miinukset: "to small seats"

Plussat: "Most things were OK"
Miinukset: "Except a crying baby near me, during first half of the flight"

Plussat: "Their first class looked very comfy"

Miinukset: "There were no air vents, which made for a hot flight."

Plussat: "The food was amazing"

Miinukset: "Everything!"

Miinukset: "Need food upgrade !!!! Paying for food and not available or sold out is big No No!!!"

Plussat: "The seats were comfortable and there were a lot of toilets for use."
Miinukset: "There wasn't a huge selection of movies/episodes of shows to watch."

Miinukset: "The seats were so close together that it was extremely uncomfortable. I was charged 80 Euros extra for my bag which them claim was overweight, it was the exact same 10 Kilo weight as leaving Chicago. No service for water or food food unless you pay for it."

Plussat: "Friendly flight crew. Good price point."
Miinukset: "Getting drinks right away when in premium class - and more periodic checks"

Plussat: "The flight was perfectly fine. The crew was good."
Miinukset: "There was a 2 year old child in front of me bouncing in the seat and screaming the whole trip while the mother and father watched movies and played games.with their headphones in. Ignoring the 2 year old boy completely. Then we sat waiting 50feet from the terminal for 30 minutes and an hour 4 luggag"

Plussat: "Crew was nice. Food was quite good"
Miinukset: "Comfier seat, more clear boarding process, more entertainment options, more leg room"

Plussat: "Nothing"
Miinukset: "Horrible flight experience all around. The airplane departure was delayed due to technical issues so we sat on the plane for an hr with no ac. There was no beverage service on flight. Had to switch airlines at my layover in Madrid so they had me pick up my checked bag at baggage claim. They lost it"

Plussat: "the Screen you have"
Miinukset: "At least one complementary drink even water would be nice."

Miinukset: "The food was not too good. In general airline seating is very uncomfortable just due to the nature of it."

Plussat: "Frequent services."
Miinukset: "Better reclining seats"

Miinukset: "If they at least offered complimentary drinks and snacks."

Plussat: "I like that it left on time and arrived on time"
Miinukset: "Crew was unprofessional and sloppy no amenities"

Plussat: "Afternoon Departure time is convenient"
Miinukset: "They will give you a small cup of water for free if you ask for it but they don't let you know that."

Plussat: "Nothing"
Miinukset: "I had a long flight from LAX-Los to Barcelona and it was very uncomfortable, crew needs to be trained to service passengers. Your airplane was dirty, trash between seats. My husband had bug bites on his feet. I ordered a sandwich from online monitor and received a very different sandwich, when I asked flight attendant he said, the picture its just an illusion. Very unprofessional and misleading information to passengers."

Miinukset: "Seat option Food selection Noise Crew was not nice"

Plussat: "The flight was scheduled for 10:30pm and left at 1:30am, causing many passengers, including myself, to miss our connections- there was no assistance and no explanation. The seat spacing is very tight and seats are uncomfortable. One of my worst flight experiences."

Plussat: "Great entertainment - new movies, tv shows"
Miinukset: "Boarding delayed, takeoff delayed with no compensation"

Miinukset: "Kind of a bumpy landing and the flight was delayed. Baggage check in terminals were down as well, which caused quite a bit of delay"

Plussat: "Comfortable seats."
Miinukset: "I checked 1bag. They lost it. They can’t find it. That’s spoiling the trip."

Plussat: "Entertainment system"

Miinukset: "FLIGHT WAS DELAYED OVER 6 HOURS. IT WAS SUPPOSED TO BE NON-STOP TO ROME BUT INSTEAD WENT TO OSLO AND HAD TO STAY OVERNIGHT"

Plussat: "Nothing"
Miinukset: "I missed my flight waiting at the wrong gate( there was another flight to Stockholm, my connecting city, being conducted by another airline) I did not notice until it was too late. The airline neglected to offload my checked luggage, refused to do accommodate me with a change fee and now has lost my bag and has no idea where it is."

Plussat: "The Dreamliner is a really nice plane to fly in. maybe not as much legroom as I've had in a Delta 737, but the new TV screens, large windows and swish lighting were all great. The way you can order and pay for snacks through your screen is also great."

Plussat: "Seats fine. Service good. Good way too expensive, but free small cups of water"

Plussat: "Modern, clean plane (Dreamliner); and fuss-free experience. Definitely good value for money."
Miinukset: "Seriously poor leg-room for a transatlantic flight. If you're going to sell food on board. Make the most of the opportunity and ensure it's decent quality?! Options are limited and quality is noooot good."

Plussat: "Nice crew and good clean plane."

Plussat: "Quick flight on which I was able to sleep most of the way and wake up at 6am in uk. Good entertainment offering that I didn't use. No food but worked well with my sleeping."
Miinukset: "Lack if food might not suit all and should be made mire obvious. I nearly missed it but once aware covered it very successfully."

Plussat: "I liked being able to watch free movies."
Miinukset: "I didn't like that you had to pay for drinks. Usually beverages on an airplane are free to customers."

Plussat: "The whole process from Departure to Arrival was one phenomenal experience. Crew was super attentive and very client focused. Norwegian has proven to be a top class service provider and is evidence that low costs and good client service does not have to be mutually exclusive."

Plussat: "The staff was really nice, and when my husband's tv screen wasn't working they made sure to reboot it several times, until it did."
Miinukset: "I have never been on an international flight where they made you pay for food and water. They, in fact, won't stop the beverage cart for you unless you've paid for a meal package. When I booked my flight there was no option to opt in nor out of any meal package. I called the airlines 48 hours in advance, and they told me that, in order to pay for a meal package I would have to have called at least 72 hours in advance. Also the flight had no vegetarian hot meal options, which sucked for me. I was appalled that you had to pay for, even, water!!!!"

Plussat: "The flight attendants worked non stop during my flights! Anytime I ever needed anything they were right there to help. I had a very smooth flight!"
Miinukset: "Norwegian succeeded my expectations. There's nothing bad to say! Job well done"

Plussat: "Norwegian is great, all the staff are easy going, helpful and respectful. They want to make it essy for you. It was a brearh of fresh air !! Besides the good flight itself , I like how KAYAK communicates with me, keeping me feel looled after ! I will deffinitelly use KAYAK again in the future, thank you !!"

Plussat: "Bigger windows, better storage, and the cabin pressure meant no jet lag. Cabin attendants were great. Amazing!"
Miinukset: "Other passengers: I can't believe how rude people are these days. No fault of Norwegian, though!"

Plussat: "The engine purred like a kitten. Seats, free videos, easy access to order drinks & food w tap of your finger. Friendly, courteous greets you w a warm smile. Spacious airplane."
Miinukset: "Norwegian airlines needs to tell their customers that their luggage was left behind in Stockholm. We are exhausted from the long travels & are even more pissed off when multiple customers kept waiting for their luggage. I felt even more horrible to the family that was taking a cruise the next day. Can you believe Norwegian airlines are closed on Sunday. Couldn't talk to customer service until Monday when they opened. Bad customer satisfaction;("

Plussat: "In-cabin staff & service fine. No complications with baggage - appreciated when we are traveling as part of international trip."
Miinukset: "Boarding process in Bergen a bit disorganized"

Plussat: "Free Wifi on a budget airline is great!"
Miinukset: "Flight was about 20-30 minutes late in departing and there were absolutely no announcements and no-one at the boarding counter to keep customers informed. People were left standing in a a crowded room which was too small for all the passengers while no announcement was made. Even when they finally boarded, there was no recognition of the flight being late and no apology. One we were on board, the cabin crew then made a rather abrupt and rude announcement telling the passengers to board quickly otherwise we would lose our slot time and be delayed by a further one hour. Fortunately that additional delay did not happen. However, I did not appreciate the passengers being berated for "slow" boarding when the flight was boarded 20-30 minutes late."

Plussat: "Friendly crew. Excellent entertainment system."
Miinukset: "Delayed boarding. Poor food quality for a ridiculously high price."

Plussat: "The plane was pretty new but some of the entertainment perks did not work"
Miinukset: "Being charged for items that were no longer available and waiting for refunds. Slow food service didn't get any food or water till about 4 hours into the flight"

Miinukset: "Food choice"

Plussat: "friendly and courteous"
Miinukset: "Didn't know food had to be pre-ordered. 9.5 hour flight. Luckily I had a meal included from Kayak but the person next to me had nothing. Very awkward."

Plussat: "Seats not good option of games very poor. No drinks no wifi. No phone service at all from entering the plain. Was on the ground before take off for 2 hours with no phone service no internet service . I will never use or recumbent this airlines"

Miinukset: "There was no entertainment or food on 3 hour flight"

Plussat: "In flight entertainment and ease of everything, check in, boarding was great!"
Miinukset: "Food was inedible."

Plussat: "i wasn't sitting next to anyone"
Miinukset: "the one toilet in use had a leaky faucet which meant by the end of the flight there was no running water to wash hands with. gross! the other toilet was used as storage."

Plussat: "Boarding"
Miinukset: "NO WI-FI"

Plussat: "Low cost (£300) rtn London to Caribbean in January."
Miinukset: "" hours late departing both directions."

Plussat: "I had an extenuating circumstance on my way to the airport and the crew and staff could not have been more accommodating and helpful, rather than leaving me overseas for another night. The flight and in-flight experience was also great."

Miinukset: "Lack of entertainment thankfully I brought my tablet"

Miinukset: "The seat cushion was completely loose. Not a huge problem but it was the same problem last week! And the staff knew! Same seat in the same airplane! What about the rest?"