Plussat: "nothing in particular"
Miinukset: "cold, inattentive crew, United premium economy product is not worth a pretty penny it charges"
Plussat: "Flight was ok the first flight from Btv to IAd was not great the plane made a lot of noise during takeoff and landing sounded like the ceiling panels were going too fall off as well as other noises"
Miinukset: "Lots of noises crew were good . Price of luggage was outrageous"
Plussat: "With the amount of bad press that United has, I did not expect much. However, flight was on time, everybody was polite, movie selection was excellent (several classics, box office hits, comedies etc, they even appropriately put "Die hard" under Winter Wonderland), food was good and salted caramel ice cream for dessert was a very nice touch."
Miinukset: "Tiny seats. My God, would it hurt to have TWO arm rests? I ended up sitting for 8h crooked to the right, just to avoid touching the guy beside me."
Plussat: "Salmon and rice."
Miinukset: "Tvs not working and staff pretending as if they would fix it but actually the problem been going for a while with that airplane. The pizza should not only be a vegetarian one ."
Plussat: "The food was OK."
Miinukset: "I have been flying all over the world on many different airlines. This was my first international flight on United. The 777 we were on had NO inflight intertainment system! The HVAC system switched from to Hot to to Cold and was mostly Freezing. The reading light controls were cross wired from different seats and aimed all wrong. The Flight attendants were mostly old and grumpy."
Miinukset: "Late conn. arrival. RAN to gate, getting there 10 min before scheduled departure, only to be informed the gate was closed and no attempts to help. They knew we were coming, but..."
Plussat: "The crew were great, but"
Miinukset: "the airline had to hold the connecting flight because of gate assignments"
Plussat: "Can’t think of anything nice to say..."
Miinukset: "On a cross-country flight from San Francisco to DC, you would think United could provide more than one snack option that is void of any nutritional value, and perhaps they could provide alternatives for their patrons with allergies. Is fresh fruit really too much to ask for on a 6-7 hour flight??"
Plussat: "poor service, rude flight attendants, no leg room, dirty plane..."
Miinukset: "poor service, rude flight attendants, no leg room, dirty plane..."
Miinukset: "Airplane is too old"
Plussat: "Very easy to do on-line"
Miinukset: "My United Membership was not reflected in this trip"
Plussat: "Excellent support from everyone as all were very helpful with assisting my need for wheel chair."
Miinukset: "The crew was haughty and rude, my purse was taken and stowed in overhead storage, the person sitting next to me wouldn't stow the carry on luggage. I needed to take my daily medication during the flight and was not able to. I have chronic health issues and needed to take it on schedule, I was delayed in getting home because I had to stop and eat in the airport and take my medication"
Miinukset: "There was no entertainment available on this flight. It's a short flight so I don't expect any, however, I continued on to Phoenix that day from Chicago and that is a long flight. I expected free entertainment on that flight, as it was afforded on the flight on the Phoenix to Chicago leg of my flights earlier in the week. The Chicago to Phoenix had entertainment offered but it there was a fee, which I didn't appreciate and did not take part in. I looked around me as much as possible and didn't see anyone else pay for entertainment. Having in flight movies and TV available for feee is a great incentive for flying with United. If these long flights in the future are pay for view, I will not be flying with you when there are alternative carriers who do provide free entertainment. Thank you."
Plussat: "Lots of space and please take attendants"
Miinukset: "I didn’t have the vegan meal I ordered however they did give me a replacement"
Miinukset: "The seating, being separated from my wife!"
Miinukset: "Tv didn't work no entertainment options on personal device"
Plussat: "Getting off the plane"
Miinukset: "The guy puked halfway through the flt and not one single flt attendant came even though they were serving drinks repeatedly to the dr sitting in the row in front of me. Also the flt was delayed as we waited almost an hour for people trying to connect which made me more upset since I was rebooked on that later flt because although my previous flt was there half hour before departure, we didn't have a gate to use which caused me to be 15 mins late for my original flt. Did they wait for me?! NO! I was rebooked. It's unfair that they stole an hour of life from every other passenger to accommodate a few. Back to the guy who puked, an hour after that he started shaking and grabbing his head and asking me why am I hurting his heart. Then incoherent blathering and then his last episode 20 minutes before we land in which he started hitting himself in the head saying he would die right now for his wife and how he's made mistakes. It was three separate incidents from this one passenger and not one flt attendant noticed? Yeah it was bad piled on worse stacked on top of never United ever again."
Plussat: "Quick, smooth flight"
Miinukset: "Delayed twice - ostensibly because gate not available, but I was in gate area and could see that the gate was not occupied. More candidness would have been appreciated. Insufficient charging stations in United gate area in Newark. Lots of folks wanting to charge phones and other electronics, but only one charging kiosk for hundreds of folks waiting to board two flights."
Plussat: "Short flight so little to complain about."
Miinukset: "Average seats, no in flight entertainment or beverage service"
Miinukset: "Snack was terrible"
Plussat: "The crew went above and beyond on this flight. They were continously carrying around juice for us and constantly making sure we were all comfortable. The movies and TV shows were free if you had the united app.overall it was a amazing flight!"
Plussat: "At all points in the process from check-in to exiting the plan, the staff was quick to step in and help with direction to keep everyone moving."
Miinukset: "A teacher was put into tears at the gate agent desk prior to boarding because she had a purse and a shopping bag but had a ticket that only allowed one bag that could not be a full roller board. I did see her eventually board wiping her tears away with a single bag, so she either paid the extra $50 or they figured something out."
Miinukset: "Often denied service for BYOD entertainment. Could see others struggling too. Even after paying $17 for email and very limited web browsing, got very spotty and generally poor service."
Plussat: "Friendly staff"
Miinukset: "No Wi-Fi. No entertainment. No leg room."
Plussat: "Great plane! Big, quiet, fast, comfy"
Miinukset: "Last minute terminal change AFTER having gone through security at another terminal made the trip quite stressful."
Plussat: "Staff was nice. We had a very informative pilot. Liked that we had the option of watching TV for free."
Miinukset: "my screen and some others were not working. Snacks were not good."
Miinukset: "Very uncomfortable seats, got delayed on the return trip again. Got home very late."
Plussat: "Timely and comfortable. Landed ahead of schedule"
Miinukset: "Had computer problems. All flights shut down. Will never fly United again"
Miinukset: "Since united took over food court it is impossible to get breakfast. 30 minute wait at the kiosks, missing items at express, no coffee at Stromboli stand, another line to get coffee. 8:30 flight pulls out on time but doesn't leave for another 45 minutes, still posts as leaving on time."
Miinukset: "-Jolene at the United check in at the Vancouver airport loves to discriminate -No WiFi on a 5+ hour flight -Old clunky planes -Poor service overall -Noticed employees using their phones constantly instead of helping paying Customers"
Plussat: "My flight from MIA to DIA was delayed two hours due to not having a crew. Not sure how that happened, but it was very disorganized. Crew issues happen, but what happened with entertainment? Three days earlier when flying to MIA, my United app had a great, large movie selection, so I picked one movie to watch and thought I would save the movie I really wanted to watch for my return flight. However, my return/very delayed flight had two movie options. It's the united app, why did one day have 50 movies and the second flight have two?? Shouldnt it be the same across the board? My best friends wedding and Night at the Museum 3 are not good options of entertainment."
Miinukset: "I am en route to Los Angeles to see my brother in icu and the flight has been pushed back multiple times. With no end in site. Nothing was offered to any of the passengers. Terrible on updating the passengers on the status of the flight"
Plussat: "Forced me to check my bag and now it's broken"
Miinukset: "I selected my seats day I purchase. I didn't get the seats I had selected. I prechek in online. I ended up the very back in a single row against the toilet which made me throw up 3 times. I don't get sick on flights. But the smell was so bad!,"
Plussat: "The crew where helpful"
Miinukset: "The fact that if I want to eat something or drink something I have to deprive myself of that and all because airlines including tens one do not take cash only credit."
Plussat: "Fastest flight and boarding."
Miinukset: "It seems that United is always overbooked and does not have space for carry-on's (obligating you to place carry-on's with regular baggage)."
Plussat: "Crew was very good, food was pretty decent."
Miinukset: "Older plane but had more storage and room for feet when reclined."
Plussat: "The leg room and away sz and low cost of the upgrade"
Miinukset: "The economy seats are horrible and it was rather hot on the flight"
Plussat: "The fact that I had to rent a car and drive ... When I bought a flight ticket."
Miinukset: "Oh geez flight cancelled, what didn't I like?"
Plussat: "Smoothest 747 landing ever"
Miinukset: "Cabin screen entertainment needed to be rebooted twice."
Plussat: "Boarding was swift, seat was fine, service was pleasant, flight was uneventful."
Miinukset: "Entertainment system was a tiny, pixelated screen playing a few movies on loop. Felt like it was 20 years old. Food was fine, but the pre-landing snack was a very greasy, ham and cheese on pretzel roll sandwhich."
Miinukset: "Flight was cancelled after waiting 16 hrs at airport. Service lines were all the way out of terminal. When I was next in line to speak with someone the employee told me he was closing his counter because he had been there all day . Very disappointed in the way United handled it. Still have not received anything from them other than a refund."
Plussat: "San Antonio flight to Denver delayed too long where could not make connection in Denver to Toronto. Had to make other flight arrangements."
Miinukset: "delayed for 4hrs missed my transfer sleeping in SFO and my suitcase is in DFW. been traveling for 16hrs or so today fly out in another 6hrs. no food it's all closed. just a wonderful travel experience. sigh."
Plussat: "Had crosswinds and thermals but pilot and crew handled it well. On time arriving,"
Plussat: "Great service, overall flight"