Napoli hotellit lähellä Basilica di Santa Chiara

Plussat: The hosts were wonderful... They gave us a list with the important sightseeings, bars, restaurants and more. It was very useful, especially the restaurant recommendations. Nice and clean room in the middle of the historic center of naples.

Miinukset: The beds weren't very comfortable

Plussat: Great location, the owners were super friendly and I loved the added touch of personalized breakfasts and the little travel booklet they put together to help you explore the best of Naples!

Miinukset: Despite everything being perfect, I likely wouldn’t return again until they got new mattresses. It’s a small price to pay, and definitely worth it for the visitors. The beds were extremely uncomfortable.

Plussat: Very friendly stuff, earlier check in. Great location.

Plussat: Very thoughtful and nice guest, gave as a warm welcome and gave us tips and maps to the best restaurants and attractions in town. Breakfast with plenty of variery and typical from the region! The bathroom is amazing

Plussat: breakfast is nice and has many choices.

Miinukset: the room is not big enough or 4 persons

Plussat: The staff was very friendly and helpful the rooms were nicely decorated and very clean excellent location

Plussat: Everything was wonderful! Modern style comfortable apartment. Very clean! An amazing chill-out pateo to enjoy the sunlight! Very easy communication with the host by whatsApp! Amazing price for the apartment and even have a bonus breakfast included.

Plussat: Vincenzo was very friendly and helpful, he made the stay at colori great.

Miinukset: The street and surrounding area way be daunting for unseasoned travellers.

Plussat: -

Miinukset: Aamiainen 30 euroa ei ollut hintansa väärti

Plussat: Close to dining and shopping. Close to the port to catch the ferry to Capri and the other islands. Its the best hang out spot in naples. Staff was friendly.

Plussat: Great location. Very pleasant lady checked me in, my room was also upgraded which was a nice surprise. Great view of the bay from my room. Clean. Very nice marble bath room.

Miinukset: The hotel is quite grand but you can see in certain areas it could do with a bit of TLC. Parts of the hotel could do with a bit of a make over and a lick of paint. I decided to leave the breakfast buffet at 30 euro it seemed a bit expensive you could stuff yourself with espresso and pastries at many local bars for much less. There was a little note left in my room that said if there was anything the hotel could do to help me enjoy my stay to just ask. The plug socket to charge my phone was quite far from my bed which I found a little annoying as I would have liked to charge my phone in bed. I thought it was a bit of a long shot but because of this note I thought I'd ask if it was possible to have an extention. I expected probably to be told 'sorry sir we havnt got one' . Which is fair enough. However, the member of staff I asked looked at me like I'd just made the most bizarre request he'd ever heard, just answered 'No' in less than a second and seemed more concerned about getting his coat on for his break. The next morning I went to check out and order a taxi to catch my early flight. There was noone at the reception. I then however heard snoring. I followed the noise to find this same member of staff asleep on a sofa in the lobby with no shoes on. I had to wake him up so I could check out. Not usually what I'd expect at a 4 star hotel haha. Is a great location but definitely not worth the money they ask for. I have had much better value for money and customer service in hotels all over Italy. I splurged a bit in order to stay here and received £45 cash back via a genius deal. Even with this money back I feel as if this hotel is overpriced. This is in November aswell. I can't imagine what they charge in summer.

Plussat: Everything

Plussat: Room was great - very comfortable, absolutely incredible view

Miinukset: staff at reception not super friendly - but very efficient

Miinukset: They implied that breakfast was included then we got whacked for 27 a head on breakfast. Most expensive muffin I ever ate

Plussat: The location was great. Walking distance to many restaurants

Miinukset: Seemed like one day this was a grand hotel. Today it's old and dusty. The room size was great but the sheets were rough and the hallways looked like they needed to be vacuumed.

Plussat: Sacrifice small accommodations for central location than this hotel is OK. Great breakfast buffet

Miinukset: Shower was really small

Miinukset: The bed was not comfortable and the walls were thin. A lot of noise at midnight

Plussat: A very comfortable hotel, close to the harbour for any boat trips and within walking distance of the old town. Staff were friendly and helpful. The rooftop terrace is a lovely spot for a drink and to soak up the sun.

Miinukset: We spent a lot of money on this hotel and were expecting a quiet break, but we had very noisy guests in the next room, who played dance music very loudly in the small hours and then again in the morning. When asked to turn it down, they did so and then resorted to banging the bedroom door loudly when entering and leaving their room. Also, as we went out of season, so only one restaurant and bar were open, didn't realise that when we were booking.

Plussat: Nice view from our room, the bar & restaurant at 7th floor.

Miinukset: The location is far from Metro station and bus stop. Thus it is difficult for us to walk there.

Plussat: Old world charm and great location. Staff was very helpful.

Miinukset: Rooms were a bit dated.

Plussat: The room had an excellent view to the sea and Vesuvius on the other side of the bay. It was also spacious with a stylish bathroom. The personnel was very helpful.

Plussat: Excellent hotel in perfect position with professional staff . Has everything anyone could wish for was an ideal base for three wonderful days in Napoli

Miinukset: no

Miinukset: Reception by personel was terible:poor english, unfriendly (few persons starting by manager of reception) Very expensive for price paid. For breakfast large choice but personel disputing between them, not profesional behaviour. It is the first time when I see something like this. Our 10 days holidays in Italy (Florence, Genoa, Tuscany, Milano) were fantastic but not in this hotel. Sorry because behind are people & familly, but something has to change.

Plussat: The location is great.

Miinukset: The music of a wedding in the hotel was loud until late hours in the night. this is not acceptable in a hotel like this.

Plussat: Excellent staff, fantastic room,bueautiful view, good breakfast, good decor.

Miinukset: No

Plussat: Luxury hotel, well situated. Great breakfast on the tarrace - excellent personel (Mr Mario). Good room service.Tasty meals. Perfect barman

Miinukset: Not fully satisfied with Concierge and reception personel - they seemed to have something more important to do than paying you enough attention. Parking - you have to go on foot to pay and to collect the car

Plussat: The staff were extremely helpful. I had no problem with the language and they could all speak English. All staff were eager to please and offered excellent advice on where to eat and where to go to experience Napoli. The services offered were exceptional and I was treated as a special guest. I recommend this hotel to anyone going to Napoli.

Plussat: Amazing views, great location

Miinukset: Limited catering, no evening meal and even basics like snacks in the evening were not available

Plussat: the staff and the comfort

Miinukset: cooperation with staff,because of their poor english..

Plussat: Fantastic hotel. Best location, very elegant, clean, friendly staff, great breakfast.

Plussat: Location and cleanliness

Miinukset: I found it difficult to control the various lights in the room.

Plussat: Central place near train station and metro station connecting all interesting places of Naples

Plussat: Breakfast

Plussat: siisti hotelli, meille sopivan hyvä sijainti. hyvä aamiainen ja huone hyvin ilmastoitu.

Plussat: Clean good value and THE closest to train station. Other hotels advertise they are close but you would have to navigate across very busy streets. Staying at this hotel because of its proximity to the train station was the best move we could have made!

Miinukset: Staff was not helpful over a few small matters.

Plussat: Excellent location, clean room and good breakfast.

Miinukset: Extremely small room with very soft/worn mattress, safe deposit box in room does not work and extremely small shower stall (can't even bend down).

Plussat: Great place, good location! Clean.

Plussat: Erinomainen aamiainen. Sijainti hyvä. Metrolle ja junalle 100m. Hyvä sänky.

Miinukset: Ensimmäisen kerroksen huoneen ikkunat voivat olla kadulle jolloin liikenteestä melua.

Plussat: Very near from the train station so felt very safe. Also we could leave our baggage before our check in time.

Plussat: Very comfortable and wonderful breakfast!

Plussat: Good location

Miinukset: Nothing

Plussat: Breakfast

Miinukset: hot water tap on the shower

Plussat: Pysakointi kallis mutta turvallinen. Nopea paasy moottoriteille, ruuhkaisesta liikenteesta huolimatta.

Plussat: The service of the staff was great. The food and room facilities were all of a very good quality. Nicely decorated hotel.

Miinukset: The hotel is on Piazza Garibaldi, next to the train station and a bit noisy. This area of Naples is very dirty and to say the least tends to detract from the hotel which was the best out of the 10 hotels in Italy we have stayed in so far.

Plussat: The best part is the location - right across from the train station. You can walk with your luggage directly to the hotel. The rooms were well appointed, spacious bathrooms, separate room for luggage - which was a plus.

Plussat: (1) Excellent location. 2 mins' walk from the station!! , (2) Cleanses of hotel lobby and (3) neat breakfast hall.

Miinukset: Receptionist service could be better.

Miinukset: Internet access was an important feature of my choice of hotel, and this was inoperative for my stay, which as it was a business trip caused great inconvenience. On a more general point, I feel it ridiculous that wi-fi access should be charged for in addition to standard room rates, it is now such a general requirement, an essential.

Miinukset: Cheap

Plussat: fitness room, parking

Miinukset: poor breakfast, location

Plussat: very good ground floor staff... ie reception and concierge

Miinukset: lot of construction work outside hotel

Plussat: We dropped some cash in the lift and a staff picked it up and sent it back to us even before we realised it. His honesty should be commended!

Miinukset: Housekeepers woke us up every morning at around 9:30am. Perhaps they could do the rooms at around 11 am without waking up the guests.

Plussat: Small balcony overlooking city. Decent bathroom

Miinukset: Service was abrupt almost to rudeness. Breakfast was poor - cold coffee and stale pastries. Ripped off by the taxi that the hotel called for us.

Plussat: The room was pleasant and clean

Miinukset: Service slow & reception staff were efficient, but not welcoming

Plussat: My partner and I had a lovely stay here. It was a short walk from the train station, and we were able to explore Naples on foot easily from the hotel. The staff were fantastic! We made the most of the facilities (spa and room service). It made for a very enjoyable stay.

Plussat: I had my first experience in the hotel's spa and it was super relaxing. I also booked to travel to Pompeii through the hotel and the reception staff were more than helpful.

Miinukset: I only had one bad experience when I first ordered a steak from the hotel's restaurant. It came out raw even though I'd ordered medium rare. When I brought this to the waiter's attention, the steak was replaced immediately.

Plussat: Common spaces were beautiful and location great. Restaurant was delicious for dinner.

Miinukset: Sub-par rooms, no kettle in room, clueless staff (nobody knew what a bath mat was, for example), broken fridge they wouldn’t fix (they said it’s supposed to be warm!), took 30 minutes to get my car (they had said 15 minutes), also no breakfast. Stayed at a much cheaper and nicer hotel down the block. Wish I had booked that hotel for my days in Naples! You can get much better value than this hotel. A fail for the Sofitel chain.

Plussat: I was greeted by the sweet Mr Gennaro at the check in counter. He made my check in smooth and made sure to offer his help in any of the things I was hoping to do on my trip. Then there was Mr Gennaro from the spa. He exceeded all expectations with his kind and helpful attitude. My cellphone charger had died and I needed a place to get one soon, he instead gifted me one he has laying around and told me not to worry about it. So this honest review of his amazing hospitality is my thank you. I highly recommend this hotel, it is beautiful, in the center of so many awesome things to do, the staff is so very helpful and the rooms were tidy and comfortable.

Miinukset: That I had to leave so soon!

Plussat: Good breakfast.

Miinukset: Poor service, and the wifi did not work for 2 out of 4 days of stay.

Miinukset: Room too hot. Noisy. Heard noises all night.

Plussat: Rooms and the Palatial interior Courtyard

Miinukset: Neighbor was a little rough but eclectic

Plussat: Loved the area - very old area of the city. Neighborhood is very real (not glitzy or pretentious) and gives a view of the quotidian Napoli. Some of the oldest and best pizzerias are in this area.

Miinukset: Key cards did not work reliably for rooms

Plussat: The Palazzo Caracciolo was the best part of my visit to Napoli. I have dreamed of visiting this part of the world for many years and without my stay at the Palazzo Caracciolo I think I would have been a little disappointed in my visit to Napoli. The Hotel was fantastic!!

Miinukset: Weather

Plussat: Beautiful courtyard with inexpensive breakfast that is all natural and organic including traditional Italian meats

Miinukset: The gym facilities are terrible for weightlifting. Good for cardio.

Plussat: Excellent value for money, beautiful design and very comfortable rooms.

Miinukset: Situated close to the central train station and the area around looks a bit dodgy.

Plussat: Nice and quiet, they must have put a lot of effort into soundproofing. The building is very elegant.

Miinukset: Receptionists are a bit offhand, but that seems to be the Naples style.

Plussat: Excellent all round

Miinukset: Just the location with all the rubbish on the streets !

Plussat: The hotel was like an oasis. Very good, modern design, very comfortable roome and a delightful courtyard in the middle of a so-so area of Naples.

Miinukset: I can't think of anything.

Plussat: Breakfast is fantastic. The hotel has a big courtyard and view from the room is nice. The interior is also cool. The hotel is renovated an old nobles mansion, and we could relax in spite of the outer noisy area.

Miinukset: I didn't feel the area safe especially at night. Far from the central station and Naples port.

Plussat: In my opinion, this hotel is very good. The people working in this hotel are very warm-hearted and very professional. I feel very happy to stay here for one week.

Plussat: Breakfast is good

Plussat: Always stay here it’s a fab hotel

Miinukset: Nothing

Plussat: Great location, staff really friendly and helpful. Can’t fault the hotel stay.

Miinukset: NA

Plussat: Very positive, excellent staff

Plussat: Very clean and helpful staff. Convenient location but not a great neighborhood. That said we still found a lot of good restaurants that were walking distance and travelled in a group

Plussat: Close to station and pick up points for tours such as Pompeii, Vesuvius etc., super friendly and helpful staff, lovely and clean hotel with nice comfortable rooms.

Plussat: Good location, just next to Piazza Garibaldi and Napoli Centrale train station. Nice hotel, good service, very good breakfast. The entire city centre is easily reachable on foot from here.

Miinukset: It is close to train tracks so you could hear trains almost all the time. The bed was making squeaky noises everytime I turned in my sleep and that always woke me up, although I'm usually a heavy sleeper.

Plussat: Staff were very good and most welcoming. Room was to our satisfaction. Close to train station and centre of city.

Miinukset: Nothing.

Plussat: Staff very helpful friebdly. Great selection at breakfast.

Miinukset: Location is great for the main station but is in a tired looking area down a side street. This i would not like to walk in the dark.

Plussat: Its localisation was very good for me close to central railway station and metro, not so far from the old-historical part of the Naples, the neighborhood seemed a bit suspicious, but there were any act of agression at the streets aroud.

Miinukset: The internet access was reglamented by the interent access recharge cards which you just had to ask at reception desk,( fortunatelly it was a promotion period and there were for free) I felt not comfortable to go 2 times a day for a 1 or 3 hour access.

Plussat: It looked like a reputable hotel from the outside.

Miinukset: The room was hot and when we rang the concierge, we were being told that the air con is shut from 10pm onwards. It was ridiculous. The hotel was also next to a train station so it was extremely noisy.

Plussat: the service of the staff was amazing

Miinukset: a little bit far from the center but as they have the shuttle bus service that doesnt mind so much

Plussat: the staff was quite friendly and the breakfast was decent in comparison to several places around

Miinukset: the train station behind the hotel was pretty loud from about 5h in the morning

Plussat: The staff were very kindly and helpful.

Miinukset: The surroundings of the hotel was terrible.

Plussat: Hyvä sijainti lähellä rautatieasemaa. Henkilökunta on oli erittäin ystävällinen ja avulias.

Miinukset: Huoneen kokolattiamatto oli epämiellyttävän nuhruinen.

Plussat: Sijainti keskeinen, mutta sivukatu rauhallinen. Hotelli oli siisti ja nykyaikainen, erityisesti kylpyhuone- ja wc-tilat hyvät.

Plussat: Clean modern interior, friendly and helpful staff, good facilities including business centre.

Miinukset: Its location is convenient for the railway station, but the area is run down so not so pleasant after dark.

Miinukset: location near the train station but not easy to reach.

Plussat: It was fairly central and quite easy to get on city bus tour and not far from main railway station

Plussat: Value for the money is OK.

Miinukset: The Hotel is located next to the railway line. The balcony doors are very good, the noise of the trains was only disturbing when the doors are open.

Plussat: good breakfast,central position,

Plussat: Narrow street to get to the hotel but expert local taxi drivers and hotel situated on a no through road so quiet at night but only a short drive to the Dante square so slept very well (2 beds in the room which were very comfortable). Beautiful views from the roof terrace and staff very helpful

Miinukset: The bathroom was very small with only a shower but the shower screen was wider than the tray so flooded the bathroom every time we showered. Also would have been helpful to have signage to advise of charge for water from the minibar

Plussat: Great location, and wide relaxing grounds. Garden, terrace, alleys, smells of the evening flowers. Very safe and private. All fantastic. Close to the airport and amazing view. Restaurant and bar were ok, plenty to choose from. I would go back anytime.

Miinukset: it was quite ok for the money. Small imperfections can be found anywhere so In my mind I will not ponder upon them. The price was great for the facilities and location.

Plussat: Big room

Miinukset: Bathroom could be cleaner

Miinukset: The room was nice and clean, and had a nice view to the Vesuvio. Although in our bathroom the shower was badly leaking and seemed they don't wanna fix it! We tried to book twice shuttle in the city centre but they the staff at the reception wasn't helpful at all. Pity!! We paid quite lot of money for this 3 nights!! They could do better!!

Plussat: Hotellin kattoterassilta upea maisema yli Napolin. Aamiainen erittäin hyvä. Henkilökunta oli avuliasta. Huone tilava ja siisti ja huoneessa oli parveke. Hotellin alue aidattu ja piha oli kaunis, viihtyisä. Ainoa miinus oli autolla hotellille pääsy.

Plussat: The location was great because it is on a hill in a park, so quite quiet compared to the rest of the city. Free parking was great! And terrace with an amazing view.

Miinukset: I missed more fruit and vegetables for breakfast.

Plussat: Great bed & pillows. Floor literally squeeky clean. Easily one of the cleanest rooms I've stayed in. Well insulated windows so you hardly heard the aircraft. Roof top area with comfy chairs & loungers where you could take your own food & drink and watch the aircraft & vesuvius. Green oasis.

Miinukset: The number of times they moved our car. Sometimes hard to locate staff (hotel was very busy with events, wedding +) Bathroom a bit tired. Shuttle to city was free but only went at 10:30am returned at 8:30pm (we got a taxi back, only 12euro)

Plussat: Comfy bed and choice of pillows. Helpful, cheerful staff good size room and bathroom. Booked a double and twin, our adult ‘children’ really appreciated their double twin beds!

Miinukset: Breakfast was a little disappointing as there weren’t hot choices available on the two mornings we stayed, but the cakes were delicious!

Plussat: hotel garden surroundings were beautiful.

Miinukset: A bit out of the way, the area did not look saft to walk around, however the hotel was gated, which help. Chose it to be close to the aiport for an early morning flight. Needed to contact reception to put the ac on.

Plussat: The desk staff was very polite and helpful.

Miinukset: A little worried about the surroundings and having to be let in through the gate.

Plussat: food excellent receptionists excellent

Plussat: Decent as a three star hotel.

Miinukset: Not quite close to the sea: see view really means " you can see the sea as a part of landscape". The bathtub was not quite clean especially for the part of jacuzzi. Due to the limited space, you need to ask them to park your car with payment. I don't understand why we had to pay 20 euros instead of 18 euros as indicated. Maybe because it was a new year period, but then we should have been informed of that. The hotel staff was friendly, but in the breakfast room there were flies, which wasn't really pleasant. Overall, I would prefer hotels on the coast to this one even if I would have to pay extra if I come back to Amalfi.

Plussat: Beds and Rooms were excellent. It was immaculate. The front desk was very helpful-Renato-

Plussat: The hotel was well signposted and the grounds were very well kept.

Plussat: got a free upgrade to a nice, big room

Miinukset: lack of Internet in rooms

Plussat: Museumbuurt, Bij snelweg, Bij vliegveld, Park, Panoramisch uitzicht.

Miinukset: The access to the hotel was a one way narrow road in an unsecure area of Naples. By trying to reach the hotel we were stuck in the narrow streets of the old city center and robbed. The hotel staff did not offer any help in our contact with the local police.

Plussat: Comfortable accomodation, nice staff

Miinukset: Restaurant a little pricey.

Plussat: The staff were scrupulously helpful and polite at all times. They even changed our room to one with a better view.