Napoli hotellit lähellä Palazzo Sanfelice

Miinukset: We ordered a deluxe two persons room. But instead you gave us superior two person room. Nobody in the reception to help us, the reception was close.

Plussat: The smell,the place the balcony,the wi-fi

Miinukset: That you have to pay for clean towels?this is 4 stars?

Miinukset: The room was not clean when I checked in. There was hair and toenail clippings on the floor. A quick vacuuming would have helped. Also I was not aware of any extra city tax, or that the check in desk would refuse to accept a credit card payment for it.

Plussat: The rooms were spacious and the building was located next to a plaza with lots of cafes and directly next to a metro station making it convenient to get around town.

Miinukset: The check-in process was not pleasant. We had to go to another location for check-in where they said there would be a complimentary shuttle to drive us to our building, but due to traffic the shuttle did not show up for over an hour. When we finally asked the staff where it was they said they had no idea when it would arrive. We understand that traffic can be an unanticipated issue, however, our displeasure was with the communication. We were originally told the shuttle would be 20 minutes and then never received an update as we waited over an hour. When we went up to the desk to ask they could not give an estimated time and said it should be here soon. Despite not communicating the shuttle status, they did make a point to get up from behind the desk to let us know the unlabeled waters in the fridge at the check in area cost one euro each after we had grabbed a few during our one hour wait for the shuttle (the staff had simply said "prego" when we asked them if we could grab a water originally). Our group was planning to go to the museum before closing, but had to cancel those plans when we ended up walking to our building. We were also charged twice initially although they refunded the second payment immediately after I reached out. Finally, we saw online there was a common space with tables and chairs that our group could meet up in, but it was not open during our stay.

Plussat: Clean, spacious right in the middle of Napoli

Miinukset: Parking is not provided and it’s quite expensive to park in a nearby garage (usually 25 eur per day). You need to park in garage first as the B&B is in limited traffic zone

Plussat: The location was really good, easy to walk around and discover Naples. The rooms were also very nice and clean, with essential appliances inside.

Miinukset: Overall, the stay was very nice, for the future would be good to also send the email about the location of check-in in English at the bottom, or to add this in the description on booking.com.

Miinukset: A very poor quality of mattress

Plussat: Staff was exceptional from before arrival until departure.

Plussat: Staff were lovely, the location was excellent and very easy to navigate around the city. The rooms were artsy and comfortable.

Miinukset: There was no breakfast offered (we were told - no breakfast because we are moving reception) and the walls/door were very thin and we got woken up by other guests at various times throughout the night.

Plussat: The hosts were wonderful... They gave us a list with the important sightseeings, bars, restaurants and more. It was very useful, especially the restaurant recommendations. Nice and clean room in the middle of the historic center of naples.

Miinukset: The beds weren't very comfortable

Plussat: Great location, the owners were super friendly and I loved the added touch of personalized breakfasts and the little travel booklet they put together to help you explore the best of Naples!

Miinukset: Despite everything being perfect, I likely wouldn’t return again until they got new mattresses. It’s a small price to pay, and definitely worth it for the visitors. The beds were extremely uncomfortable.

Plussat: Voncenzo is an excellent host.

Plussat: Very friendly stuff, earlier check in. Great location.

Plussat: Very thoughtful and nice guest, gave as a warm welcome and gave us tips and maps to the best restaurants and attractions in town. Breakfast with plenty of variery and typical from the region! The bathroom is amazing

Plussat: Super bedroom and bathroom. Loved the coloured lights. Excellent shower. Self-service breakfast with lots of choices. Walking distance from the train station and the port. Our reception and guide to the best places to go for eating and sight-seeing was excellent.

Miinukset: the location was a bit of a trek to the Historic Centre and restaurants in 32C heat.

Plussat: The staff was very friendly and helpful the rooms were nicely decorated and very clean excellent location

Plussat: Everything was wonderful! Modern style comfortable apartment. Very clean! An amazing chill-out pateo to enjoy the sunlight! Very easy communication with the host by whatsApp! Amazing price for the apartment and even have a bonus breakfast included.

Plussat: Vincenzo was very friendly and helpful, he made the stay at colori great.

Miinukset: The street and surrounding area way be daunting for unseasoned travellers.

Miinukset: Efficient service, Cleanliness and good location

Plussat: Location, distribution.

Miinukset: Breakfast

Plussat: The location is very close to the train station so very good for day trippers. I would only stay here if my goal was to do day trips via the train station. If I wanted to savour the sites of the city I would probably stay elsewhere.

Miinukset: The booking indicated a in room mini fridge but there was no mini fridge in the room.

Plussat: good view, with a huge terrace to hang out during the night. It’s 2min walk from Metro and 5min walk to the train station i like it that u can leave the luggage after checking out

Miinukset: the area is a bit scary at night. many suspicious looking people(but its not the hotel’s problem of course) the reception wasn’t aware of any local restaurants around the area , so we arrived late, wanting to eat something of course. And we were told there’s nothing much, when in fact across the street we noticed loads of restaurants still open during our night stroll on the second day

Plussat: The hotel is located in a very centre and it is close to metro station and places that I wanted to reach.

Miinukset: The staff promised to provide invoice via email which I never received.

Plussat: The staff very nice.

Miinukset: The room was horrible.

Plussat: I did not take breakfast. Lift is too small and emvironment is not good. I left hotel before AM7:00 but reception (counter was closed becasue too eraly) so I had to return room key at reception door.

Miinukset: I expected Naple a beautiful bay (my image) but entrance of hotel was not like a normal entrance. Early in the morning, I took reserved taxi to airport, I had to stand out of Hotel since I did return key. Once I get our, I can not enter the hotel door.

Plussat: the staff initially were quite helpful

Miinukset: this hotel is on the 3rd floor and the lift was broken down. Breakfast was basic. in fact I didn't have breakfast as it wasn't appetising, I did try to have breakfast on my last morning but they were too busy trying to get rid of me and the taxi driver they ordered arrived too early, I didn't even have time to drink a coffee which put me in bad mood. This was the hotel which sent me an email saying I had to check in on line with them and if I didn't I would be fined euro30!!! it made me annoyed before I even arrived there.

Plussat: The amenities (sauna, hot tub, breakfast in room, drinks in the fridge)

Miinukset: Decor seemed a bit dated. Breakfast was not fresh (scrambled eggs and bacon had been reheated)

Plussat: Jacuzzi tub!

Miinukset: Didn’t get breakfast, although ordered it the night before

Miinukset: No wifi in room. The front door would not lock, very unsecured. There were mosquitoes in the room. The bathroom was tiny and you had to step over a bidet to get into the shower. The heater didn't work.The employees were rude

Plussat: Excellent location with nice friendly staff, trying to help you with everything.

Miinukset: Room and beds are uncomfortable. Bathroom small with min. supplies.

Plussat: Breakfast was delivered to the room every morning. Spacious room with a nice jacuzzi. Location was pretty good.

Miinukset: Wifi was super weak in room 9.

Plussat: The staff was amazing and very helpful!

Plussat: Very nice hotel with good location (not far from harbour and center). The rooms are very good, big and with stylish design. Staff was very helpfull.

Miinukset: A bit strange building, where the hotel is situated, without special signs about hotel. Poor breakfast like in majority of italian hotels.

Plussat: Super friendly staff, perfect rooms.great!

Plussat: Modern interior, very nice bathroom, close to port for ferries.

Miinukset: Noise of the tv from reception

Plussat: I liked very much the hotel and we enjoyed our staying. The room was super- designed, even if it's a bit kitch, like a table suported by 5 angels =) We stayed at lux, and we had really cool jacuzzi (thouth it was loosing water, and after ll th floor was wet). In general we liked it, i would've put 9 from 10.They also recomended vr good restaurant downstairs, it calls Castello Nuovo (I guess)), the food was amaizing!

Miinukset: The onlu one thing that there was confusion when we arrived. We couldn't find the hotel, coz it's not like they have some billboard on the road or adv ecc. We took the elvator, came to the door of the hotel, and no one opened a door to us, coz' the guy from reception left it... we were waiting kinda 15 min before he came, and we were thinking that they just have stolen our money and our bank accounts are already empty.... lol...and 1 more thing, i didn't like that there was a lot of garbage downstairs... but it's what Napoli like!!! U can do nothing.

Plussat: Narrow street to get to the hotel but expert local taxi drivers and hotel situated on a no through road so quiet at night but only a short drive to the Dante square so slept very well (2 beds in the room which were very comfortable). Beautiful views from the roof terrace and staff very helpful

Miinukset: The bathroom was very small with only a shower but the shower screen was wider than the tray so flooded the bathroom every time we showered. Also would have been helpful to have signage to advise of charge for water from the minibar

Plussat: Position, service, quiet area. Family room was large and with two comfortable double beds. Personnel goes the extra mile. Amazing view from the terrace

Plussat: Great location, and wide relaxing grounds. Garden, terrace, alleys, smells of the evening flowers. Very safe and private. All fantastic. Close to the airport and amazing view. Restaurant and bar were ok, plenty to choose from. I would go back anytime.

Miinukset: it was quite ok for the money. Small imperfections can be found anywhere so In my mind I will not ponder upon them. The price was great for the facilities and location.

Miinukset: The room was nice and clean, and had a nice view to the Vesuvio. Although in our bathroom the shower was badly leaking and seemed they don't wanna fix it! We tried to book twice shuttle in the city centre but they the staff at the reception wasn't helpful at all. Pity!! We paid quite lot of money for this 3 nights!! They could do better!!

Plussat: Hotellin kattoterassilta upea maisema yli Napolin. Aamiainen erittäin hyvä. Henkilökunta oli avuliasta. Huone tilava ja siisti ja huoneessa oli parveke. Hotellin alue aidattu ja piha oli kaunis, viihtyisä. Ainoa miinus oli autolla hotellille pääsy.

Plussat: The location was great because it is on a hill in a park, so quite quiet compared to the rest of the city. Free parking was great! And terrace with an amazing view.

Miinukset: I missed more fruit and vegetables for breakfast.

Plussat: View from the gardens was amazing.

Miinukset: Room smelled like varnish or nail polish, or some other astringent. Asked for taxi that would take payment by card - only took cash. So had to stop on way so missed the train I planned to catch.

Plussat: Nice view from the top terrace

Miinukset: When booking we specifically looked for a room with a balcony/patio and booked what was presented as only available type of room with a patio. When we arrived we were checked into a room without any balcony (even though on the booking it was clear that room should have it). When complained at the reception, the lady said that the room I booked does not have a balcony and is not supposed to have it. When I showed on my booking that it should have a patio she said ‘it’s a window’ (?!!) and it I want a balcony or patio I have to pay extra for an executive room. When asked to see a manager I was told that manager is not there and she won’t give a number. All in all, no help or problem solving and a very rude attitude. I had to call to booking.com support line (the lady was very nice and helpful) and as a conclusion we got a room with a balcony which was supposed to be ‘executive room’ (for which the reception lady said we should pay extra). The room was dated and far from how executive rooms look in other hotels. We found hair in the bathroom but decided to spare the trouble and put up with it as we were staying only one night. The hotel is relatively close to the airport (though beware - the street to reach is quite narrow and tricky and bigger streets jam up quite fast) so quite noisy even at the ‘executive room’. For convenient stay close to the airport I definitely would choose something else next time as there were many cheaper options when booking and for the price this hotel does not provide expected convenience.

Plussat: Great bed & pillows. Floor literally squeeky clean. Easily one of the cleanest rooms I've stayed in. Well insulated windows so you hardly heard the aircraft. Roof top area with comfy chairs & loungers where you could take your own food & drink and watch the aircraft & vesuvius. Green oasis.

Miinukset: The number of times they moved our car. Sometimes hard to locate staff (hotel was very busy with events, wedding +) Bathroom a bit tired. Shuttle to city was free but only went at 10:30am returned at 8:30pm (we got a taxi back, only 12euro)