Napoli hotellit lähellä Palazzo Sanfelice

Plussat: Everything else. Lovely dmall hotel. Excellent rooftop for a late nite drink.

Miinukset: I liked everything but I can see the location as being a deterrent for many. A shame because it had great access to all the sites in historic district.

Plussat: Clean, roof terrace, breakfast, prompt service

Miinukset: We missed one night and weren’t reimbursed and basically lost money for one night

Plussat: Everything

Miinukset: Location is convenient, but not picturesque

Plussat: - Location is great, you can pretty much walk to all the main touristic attractions. - The hotel has very modern and well-equipped facilities, even though it is located in the historical center. - The staff was very friendly and helped us with everything we needed.

Plussat: It is clean. Staff is amazing, very friendly.

Miinukset: Noisy, you hear others opening the doors. Going to bathroom, closing the door. Wi fi is disaster

Plussat: The front desk staff were very friendly and helpful.

Miinukset: The WiFi connection was weak and sometimes non-existent.

Plussat: The lady behind the desk was extremely helpful and friendly. Room was clean and spacious. Nice rooftop area.

Plussat: Lovably hotel great location and super nice people.

Plussat: Sijainti oli hyvä, huone oli hiljainen vaikka Napoli ei ole hiljainen

Plussat: Hiljainen huone, hyvä ilmastointi, pimennys mahdollisuus ja todella hyvä aamiainen! sijainti täydellinen, jos junalla /bussilla liikenteessä Italian sisällä, vanhan kaupungin reunalla rautatieasema 700m . Hotellin takaa alkaa pitkälti likaisempi alue, ei häiritse yhtään !

Miinukset: Ei valitettavaa!!

Plussat: Staff at desk was very friendly and very helpful Very nice rooms and entrance.

Miinukset: Location was not nice at all , very bad neighbourhood. Staff at breakfast and bar was not very service minded.

Plussat: Great hotel with a nice rooftop bar & restaurant; Nice rooms, friendly staff, close to metro station

Plussat: Great Negroni. Lovely rooftop views.

Plussat: Una hotel is an oasis in a frenetic busy city. The hotel was very comfortable and relaxing. La calazione era Optima.

Miinukset: We had to leave early because of the possibility of a strike.

Plussat: the rooftop lounge has a great view and is a nice place to sit in morning or evening

Plussat: The hotel was in a great location... right near the train station...very present staff... roof top bar and restaurant was wonderful... dinner was also very good along with the service... room very clean and modern...I would highly recommend especially if you have to get a train to another city the following day.

Miinukset: There was nothing I did not like!

Plussat: The staff were great, prompt check in & check out. Efficient & helpful with questions, polite. Excellent customer service! Superb breakfast - the best I’ve ever had at a hotel. Fantastic!

Miinukset: Nothing

Plussat: The hotel is a great oasis in the heart of the city. Starting with the professional and friendly reception at the front desk to the excellent service and food in the restaurant. The breakfast buffet is the best I have had while traveling this summer, (2 months, 15 hotels). Dinner on the rooftop is also great! This is the third time I have chosen to make Hotel Una my home base while in Napoli. The rooms are well appointed, clean and comfortable- check out the "pillow wow" - they're also super quiet, with great air conditioning and all the toiletries you need. If it's not in your room, just ask!

Miinukset: Nothing!

Plussat: Staff very attentive, friendly and helpful. Roof terrace is gorgeous, and a perfect oasis in Naples.

Miinukset: Pillows were a bit uncomfortable, this was minor, but a second set of pillows would have been a lovely addition to the rooms

Plussat: Very easy to navigate

Miinukset: Terrance

Plussat: Welcoming helpful staff. Breakfast was great along with the rooftop bar. Great location for a very quick 2 day/1 night stay and chosen due to its location to Termini and port. Able to get to Herculaneum or Pompeii with ease. Can walk to many of the local sights from the hotel but you will need to ignore the rubbish in the surrounding streets which somehow often comes with being located near a main train station. Though the hotel is an oasis of calm amongst this. Perfectly suited our short but fantastic stay.

Plussat: Hotelli on rakennettu sisäosiltaan moderniksi vanhaan kivitaloon. Kiviseinät on jätetty kivasti osittain näkyviin. Hotelli on yllättävän siisti. Ravintola on 6.kerroksessa, josta pääsy kattoterassille. Aamiaista voi syödä ulkona ja katsella samalla avaria näkymiä yli Napolin kattojen. Aamiainen on hyvä ja monipuolinen. Erikoiskahvit tuodaan pöytään juuri valmistettuna ja sisältyvät hintaan. Hotellin sijainti kävelymatkan päässä rautatieasemalta Napoli Caribaldi. Seutu ei ole sen levottomampi kuin Napolin keskusta muiltakaan osin.

Miinukset: Ainoa negatiivinen asia oli se, että kylpyhuoneen suihku oli ammeen päällä ja suojaseinäke liian pieni. Suihkuvesi roiskui lattialle.

Plussat: Modern and super clean room

Plussat: The gym! Is excellent. The gym staff/ the porter were two kind gentlemen who made me feel welcome and literally wanted to ensure I had a lovely stay also the men who greet you at the hotel are always smiling and recognize you when you come in, all I can say if it wasnt for the guy down in the gym who took the time to explain what to see where to go! I wouldnt recommend this hotel.

Miinukset: The location is average despite being close to the station. I have lived abroad and been on my own and directly where the hotel is, is dirty unclean and it did genuinely make me feel uncomfortable once you moved out of the location naples is obviously beautiful and finding helpful locals who want you to see the beauty of naples made all the difference. The reception staff at the hotel were not helpful at all in terms of even offering a map of the city or to establish ways to get towards the almafi coast etc. I was incredibly disappointed with the reception staff and real lack of even bothering to like offer a guide of where this and that was in the hotel it was a really disappointing welcome to naples.

Plussat: Beautiful facility- trendy , modern, clean and well appointed with high end furnishings and design. A little bit of a well worn look at close inspection, but clean and well designed

Miinukset: N/A

Plussat: Very friendly staff. Good breakfast and good services in all aspects. Quickly helped in checking in and checking out.

Miinukset: The mattress and pillows were not comfortable. No other complains!

Plussat: Everything specially the staff reception they were very very helpful and the smile a lot and the were welcoming us all the time

Miinukset: Nothing

Plussat: Common spaces were beautiful and location great. Restaurant was delicious for dinner.

Miinukset: Sub-par rooms, no kettle in room, clueless staff (nobody knew what a bath mat was, for example), broken fridge they wouldn’t fix (they said it’s supposed to be warm!), took 30 minutes to get my car (they had said 15 minutes), also no breakfast. Stayed at a much cheaper and nicer hotel down the block. Wish I had booked that hotel for my days in Naples! You can get much better value than this hotel. A fail for the Sofitel chain.

Plussat: Excellent breakfast, very good coffee, very professional staff, comfortable bed.

Miinukset: It would have been nice to have a tea and coffee making facility in the room.

Plussat: Friendly staff assisted me to buy a ferry ticket. I was able to leave my bags on checkout. lovely atrium for breakfast

Plussat: Room was a good size and staff were helpful.

Miinukset: Location was average. Breakfast was average.

Plussat: Location was central to train and other attractions/restaurants

Plussat: Didn’t live up to expectations, service, comfort and therefore value. Relatively short ride from airport

Miinukset: See above

Plussat: We arrived very late from Naples airport - after 10 pm - the restaurant closed at 10.30 but despite that they did serve us a much needed and very enjoyable meal. The breakfast set up was charming and there was plenty of everything. Hotel is a lovely building but you do need a bit of help navigating your way around to some of the rooms. The reception staff were very pleasant as was the porter. The room we had was very large and comfortable.

Miinukset: The taxi we took from Naples airport to the hotel cost us 25 euros. We asked for a taxi back the next morning (where we were collecting our hire car) but we were charged 60 euros. We could only assume that the hotel had some sort of arrangement with the company which took us back so we felt slightly aggrieved that we had to pay so much.

Plussat: Loved the area - very old area of the city. Neighborhood is very real (not glitzy or pretentious) and gives a view of the quotidian Napoli. Some of the oldest and best pizzerias are in this area.

Miinukset: Key cards did not work reliably for rooms

Plussat: After two weeks for more adventurous travel in Italy, sharing flats with friends and checking into B&Bs with "character", I just needed a guaranteed comfort and reliable internet. Starhotel Terminus was ideal: right next to the train station and metro station so the location was perfect. The mattress and pillows were 7th heaven, and the large marble bathroom with a proper adult sized bath tub was a luxury for independent travelers like myself. I was finally able to catch up on work because of the good internet. Don't forget to check out the view from the rooftop terrace. The staff were very helpful, especially the gentleman who helped me find a fine gluten-free restaurant (yes, there are quite a few excellent ones in Italy!).

Miinukset: I had hoped that breakfast would be included in the rate I paid but it wasn't. (Fortunately, Cuori di Sfogiatella is next door!) The gym didn't have mats for stretching and floor exercises. A rooftop cafe to take advantage of the view would have been a good idea.

Plussat: Great location - across 2 streets from the principal train station, and surrounded by restaurants.

Plussat: Clean, great location and comfortable.

Miinukset: Reception staff need to be more friendly to their guests.

Plussat: Breakfast buffet was nice.

Miinukset: Staff at desk are incredibly arrogant. Seemed very inconvenienced when I asked for 2 room keys for each room so my kids and I could access each others rooms & when I asked them for a receipt (I had to cancel one night because flight cancelled but had to pay - I needed to claim expense on my travel insurance - I asked for receipt and was told I needed to ask the manager for it in the morning). We had interconnecting rooms which were not identical - our kids (2 single bed room) had a very large room with very large bathroom and wardrobe but we (the room with double bed) got a tiny pokey room with tiny bathroom and tiny wardrobe - there wasn't even enough space to open the suitcase without putting it on the bed. I paid a lot and was in this tiny room. The porter was also very arrogant and slammed our suitcases around. Tiny elevators, had to take up suitcases in 2 trips. This hotel is right outside the train station which has an impenetrable smell of urine that is intoxicating. Considering we had to pay a city tax per person per day, the city council should arrange daily cleaning of this area.

Plussat: Erinomainen aamiainen. Sijainti hyvä. Metrolle ja junalle 100m. Hyvä sänky.

Miinukset: Ensimmäisen kerroksen huoneen ikkunat voivat olla kadulle jolloin liikenteestä melua.

Miinukset: The breakfast buffet was amazingly good but it was expensive. Most hotels in Europe offer the same quality for free.

Plussat: Walking distance from train station, nice and clean and professional staff.

Plussat: Very clean room. Super comfy bed. Nice view

Miinukset: Staff were a bit unhelpful. We asked for the best way to get to Pompeii and it was as if we had asked for their lifes-avings.

Plussat: Everything was perfect except for the waiters in the restaurant

Miinukset: The waiters in the restaurant were slightly haughty

Plussat: Location

Miinukset: Nothing

Plussat: Pysakointi kallis mutta turvallinen. Nopea paasy moottoriteille, ruuhkaisesta liikenteesta huolimatta.

Plussat: Fantastic location. Family room very convenient when travel with kids. Clean.

Plussat: it is situated near the ferry terminal. Less then 5 minutes walk to restaurants and cafes.

Miinukset: There isnt any proper signage to tell you where the hotel is located. Once you get to the address, you can see the sign board but there isnt any indication to guide you to the 4th level to get to the hotel reception. There should be a signage on by the lift for hotel guests are aware. We were lucky that a resident living in one of the apartments came by and told us about it.Mind you we arrived there around 11pm !!

Plussat: The breakfast was real surprise, since they upgraded us we had our breakfast as room service. The bed was very comfortable and the view was amazing, being right out side the castle......even tho there was construction going on when we were there. Also, the staff there is amazing!

Miinukset: Trying to find the reception was a little hard to find, since they had it in a separate building. Also, when we upgraded to another room with a Jacuzzi tub we first thought it was great. But the tub jets barely worked and there was no shower. So having to wash up in in the tub was a struggle. Also....this is not the hotels fault but the construction was really annoying and the city is very dirty.

Plussat: A quiet environment next to metro and other attractions

Plussat: The location was good

Plussat: Huoneiston sijainti oli lähellä satamaa ja turistibussipysäkkiä

Miinukset: Laukkumme ei tullut samalla lennolla 26.10 Napoliin ja täytimme kentällä asianmukaiset kaavakkeet ja jätimme hotellin osoitetiedot. Kysyimme 27.10 aamulla vastaanotosta laukkua, mutta se ei ollut vielä tullut. Menimme illansuussa jälleen kysymään laukkua ja meille vastattiin, että se on lähtenyt klo 14 ja se tulee illalla tai seuraavana aamuna ja se toimitetaan huoneeseen. Laukkua ei tullut 28.10 aamulla ja menimme iltapäivällä vastaanottoon sitä tiedustelemaan. Meille vastattiin, että kuljetusfirma oli soittanut hotellin edestä kadulta, että laukku on haettavissa ja kun he menivät alas hakemaan sitä, niin firman autoa ei enää ollut kadulla. Meitä neuvottiin ottamaan taksi ja menemään lentokentälle kyselemään laukkua. Kieltäydyin siitä ja annoin heille lentokentällä saamani puhelinnumeron ja pyysin heitä soittamaan sinne. He soittelivat ja sanoivat että numero ei enää lauantaina vastaa. Sanoin, että otan yhteyttä poliisiin, he vastasivat että Napolin poliisi ei tällaisiin asioihin puutu. Kieltäydyin lähtemästä vastaanotosta, ennen kuin laukku meille toimitetaan. Lähdimme sitten lopulta kadulle ja vastaanottovirkailija juoksi peräämme ja sanoi, että laukku toimitetaan tunnin kuluessa huoneeseen, jonne se sitten olikin ilmestynyt. Tutkimme laukun sisältöä, mitään sieltä ei ollut hävinnyt, koska siellä ei mitään arvokasta ollut. Kotiavaimet siellä oli ja epäilimme, onko ne jäljennetty. Menettelyssä on jotain hämärää, vastaanottovirkailijat tiesivät missä laukku oli ja olivat haluttomia selvittämään asiaa, tästä pitäisi varoittaa myös muita matkustajia.

Plussat: Excellent location. Very helpful and friendly staff.

Miinukset: Couldn’t figure out the shower but the hot tub was great!

Miinukset: No wifi in room. The front door would not lock, very unsecured. There were mosquitoes in the room. The bathroom was tiny and you had to step over a bidet to get into the shower. The heater didn't work.The employees were rude

Plussat: Maura was super helpful. We recommend this property to anyone!

Miinukset: I specially was looking for a quiet room. But I could hear every sound on the hallway and my neighbours talking, even though they were talking in a normal voice.

Plussat: Space and amenities

Miinukset: Location

Plussat: Great place for the money. The place was a bit hard to find but everything else was great. Breakfast was better than expected

Miinukset: Breakfast, updates rooms

Plussat: Near port

Miinukset: Difficult to gain entry to check in.

Plussat: The staff was amazing and very helpful!

Plussat: Very nice hotel with good location (not far from harbour and center). The rooms are very good, big and with stylish design. Staff was very helpfull.

Miinukset: A bit strange building, where the hotel is situated, without special signs about hotel. Poor breakfast like in majority of italian hotels.

Plussat: Super friendly staff, perfect rooms.great!

Plussat: Modern interior, very nice bathroom, close to port for ferries.

Miinukset: Noise of the tv from reception

Plussat: I liked very much the hotel and we enjoyed our staying. The room was super- designed, even if it's a bit kitch, like a table suported by 5 angels =) We stayed at lux, and we had really cool jacuzzi (thouth it was loosing water, and after ll th floor was wet). In general we liked it, i would've put 9 from 10.They also recomended vr good restaurant downstairs, it calls Castello Nuovo (I guess)), the food was amaizing!

Miinukset: The onlu one thing that there was confusion when we arrived. We couldn't find the hotel, coz it's not like they have some billboard on the road or adv ecc. We took the elvator, came to the door of the hotel, and no one opened a door to us, coz' the guy from reception left it... we were waiting kinda 15 min before he came, and we were thinking that they just have stolen our money and our bank accounts are already empty.... lol...and 1 more thing, i didn't like that there was a lot of garbage downstairs... but it's what Napoli like!!! U can do nothing.