Napoli hotellit lähellä Castel Sant'Elmo

Plussat: Perfect location, very friendly staff, free upgrade, great view from the room

Miinukset: Skybar was closed

Plussat: Nothing

Miinukset: Manager was unreasonable.

Plussat: Staff is very very nice. Room is nice. Bed is big. Location is great. Building is elegant.

Miinukset: Lightning system in room. Bar overpriced. Roof restaurant was closed. Bath is hard to get in, too high.

Plussat: The open spaces, high ceilings, room floors and polite staff

Plussat: The staff was helpful and nice

Miinukset: They need to update the hotel a bit it's very dated it's like stepping into 1945. They need to make the hotel like Thr terrace they have on the very top there is a restaurant there and it's the only area of the hotel that I would consider a 5. Star.they should use the style of that restaurant for the entire hotel.

Miinukset: I thought that the staff were excellent.

Plussat: Generro (spelling) at the front desk was wonderful. He made us feel so welcome. The breakfast was outstanding. The hotel staff was superb. I would absolutely return.

Miinukset: The only downside was the Caruso restaurant. It was overpriced, the staff was horrible and the food was not good at all. The hotel really needs to start completely over. With so many wonderful options everywhere around you, avoid it at all costs.

Plussat: Old. Needs a complete renovation of interior. Wi fi also needs to be updated and strenghthened. Location and rooftop restaurant are only selling points right now.

Plussat: Brilliant location,beautiful view ,excellent staff Breakfast perfect

Miinukset: Nothing

Plussat: best position in Napoli, very nice hotel and staff, especially the girl from reception who is very nice and beautifull

Plussat: Good position good views good breakfast. But its opulence is fading fast and the spa/pool etc was closed as it was Sunday - this is not stated in the web site so the value was poor as we had expectations that did not come to fruition.

Miinukset: No use of pool. Old fashioned.

Plussat: -

Miinukset: Aamiainen 30 euroa ei ollut hintansa väärti

Plussat: Close to dining and shopping. Close to the port to catch the ferry to Capri and the other islands. Its the best hang out spot in naples. Staff was friendly.

Plussat: Great location. Very pleasant lady checked me in, my room was also upgraded which was a nice surprise. Great view of the bay from my room. Clean. Very nice marble bath room.

Miinukset: The hotel is quite grand but you can see in certain areas it could do with a bit of TLC. Parts of the hotel could do with a bit of a make over and a lick of paint. I decided to leave the breakfast buffet at 30 euro it seemed a bit expensive you could stuff yourself with espresso and pastries at many local bars for much less. There was a little note left in my room that said if there was anything the hotel could do to help me enjoy my stay to just ask. The plug socket to charge my phone was quite far from my bed which I found a little annoying as I would have liked to charge my phone in bed. I thought it was a bit of a long shot but because of this note I thought I'd ask if it was possible to have an extention. I expected probably to be told 'sorry sir we havnt got one' . Which is fair enough. However, the member of staff I asked looked at me like I'd just made the most bizarre request he'd ever heard, just answered 'No' in less than a second and seemed more concerned about getting his coat on for his break. The next morning I went to check out and order a taxi to catch my early flight. There was noone at the reception. I then however heard snoring. I followed the noise to find this same member of staff asleep on a sofa in the lobby with no shoes on. I had to wake him up so I could check out. Not usually what I'd expect at a 4 star hotel haha. Is a great location but definitely not worth the money they ask for. I have had much better value for money and customer service in hotels all over Italy. I splurged a bit in order to stay here and received £45 cash back via a genius deal. Even with this money back I feel as if this hotel is overpriced. This is in November aswell. I can't imagine what they charge in summer.

Plussat: Everything

Plussat: Room was great - very comfortable, absolutely incredible view

Miinukset: staff at reception not super friendly - but very efficient

Miinukset: They implied that breakfast was included then we got whacked for 27 a head on breakfast. Most expensive muffin I ever ate

Plussat: The location was great. Walking distance to many restaurants

Miinukset: Seemed like one day this was a grand hotel. Today it's old and dusty. The room size was great but the sheets were rough and the hallways looked like they needed to be vacuumed.

Plussat: Sacrifice small accommodations for central location than this hotel is OK. Great breakfast buffet

Miinukset: Shower was really small

Miinukset: The bed was not comfortable and the walls were thin. A lot of noise at midnight

Plussat: A very comfortable hotel, close to the harbour for any boat trips and within walking distance of the old town. Staff were friendly and helpful. The rooftop terrace is a lovely spot for a drink and to soak up the sun.

Miinukset: We spent a lot of money on this hotel and were expecting a quiet break, but we had very noisy guests in the next room, who played dance music very loudly in the small hours and then again in the morning. When asked to turn it down, they did so and then resorted to banging the bedroom door loudly when entering and leaving their room. Also, as we went out of season, so only one restaurant and bar were open, didn't realise that when we were booking.

Plussat: Nice view from our room, the bar & restaurant at 7th floor.

Miinukset: The location is far from Metro station and bus stop. Thus it is difficult for us to walk there.

Plussat: Old world charm and great location. Staff was very helpful.

Miinukset: Rooms were a bit dated.

Plussat: The room had an excellent view to the sea and Vesuvius on the other side of the bay. It was also spacious with a stylish bathroom. The personnel was very helpful.

Plussat: Excellent hotel in perfect position with professional staff . Has everything anyone could wish for was an ideal base for three wonderful days in Napoli

Miinukset: no

Miinukset: Reception by personel was terible:poor english, unfriendly (few persons starting by manager of reception) Very expensive for price paid. For breakfast large choice but personel disputing between them, not profesional behaviour. It is the first time when I see something like this. Our 10 days holidays in Italy (Florence, Genoa, Tuscany, Milano) were fantastic but not in this hotel. Sorry because behind are people & familly, but something has to change.

Plussat: The location is great.

Miinukset: The music of a wedding in the hotel was loud until late hours in the night. this is not acceptable in a hotel like this.

Plussat: Excellent staff, fantastic room,bueautiful view, good breakfast, good decor.

Miinukset: No

Plussat: Luxury hotel, well situated. Great breakfast on the tarrace - excellent personel (Mr Mario). Good room service.Tasty meals. Perfect barman

Miinukset: Not fully satisfied with Concierge and reception personel - they seemed to have something more important to do than paying you enough attention. Parking - you have to go on foot to pay and to collect the car

Plussat: The staff were extremely helpful. I had no problem with the language and they could all speak English. All staff were eager to please and offered excellent advice on where to eat and where to go to experience Napoli. The services offered were exceptional and I was treated as a special guest. I recommend this hotel to anyone going to Napoli.

Plussat: Amazing views, great location

Miinukset: Limited catering, no evening meal and even basics like snacks in the evening were not available

Plussat: the staff and the comfort

Miinukset: cooperation with staff,because of their poor english..

Plussat: Fantastic hotel. Best location, very elegant, clean, friendly staff, great breakfast.

Plussat: Location and cleanliness

Miinukset: I found it difficult to control the various lights in the room.

Miinukset: Gym is not really in hotel and not available when needed. Hours on the facilities are not very convenient. Restaurant needs more options. Room was very small, compared to photos on website.

Plussat: Hotel was great.

Miinukset: Restaurant was terrible and overpriced. Very disappointing last meal In Italy.

Plussat: The rooms are clean, staff friendly and location is good.

Miinukset: WiFi isn’t for free and bad quality. That is no good value for money in this class of hotel.

Plussat: Breakfast is best part of the stay, view on the rooftop is wonderful, a nice variety of food

Miinukset: bit expensive to valet parking, but that's ok

Miinukset: The room is below the standard of Renaissance n Marriott, not worth for any penny. Poor service, poor wifi connection and charged €9 per day, no complimentary water in the room. The kettle is very bad condition to boil water, water boiled out of the kettle have white metal elements, scary. For sure not gonna come back again

Plussat: Excellent hotel. Perfect location.

Miinukset: Nothing

Plussat: breakfast was good although I would have liked a better choice of fruit. The bed was very comfortable, and hot water was prompt

Miinukset: my room (a single one) was very small and quite awkward, as was the bathroom. I also found the room too hot and it seemed impossible to adjust the heating/air conditioning to make it more comfortable. The window opened but it was very noisy outside and essentially there was a choice between being too hot or being disturbed by a lot of noise during the night

Plussat: Right in the city centre, comfy bed n pillows, great view when we’d our B’fast. 11th floor was magnificent view

Plussat: helpful staff, cleanliness and silence of our room, excellent location (nearby:bus stop "Citysight" and to airport,good shopping, Nova castle), excellent breafast for Italy.

Plussat: It's near to the pier that you can take ferries to other places like capri. Close to shopping area too. Nearby restaurant and supermarket. Close to the bus terminal if you want to take the city sightseeing tour.

Plussat: i was in Napoli more then 10 times and i knew that the location of this hotel is the best for being in the center. And the hotel itself is clean and good as usual Renaissance hotels.

Miinukset: there will be always someone from the staff who seems to act impolitely....but i guess its something about italian culture and their emotional expresivness.

Miinukset: Although the accommodation looks great and beautiful, and I guess, they have some rooms of this kind, the one we stayed in lacked some good atmosphere. The window opened to a dark yard and not to the square as indicated in the pics, the bathroom was very cold, both in decoration (as in a hospital) and in temperature. The only means of heating was in the room and nothing in the bathroom - it was January. Also, some tiles were cracked and the room would definitely need new painting. I also had several issues with the booking - the accommodation does not allow late check-in, which only turns out after booking and payment, or would allow it for 50 eur, which I consider quite expensive. They were not helpful or understanding in any respect, it was a great disappointment for me. I also contacted booking.com for some support, however they were neither able to find any solution. Finally they charged 3 nights for 2 as we had to stay at another place at the first night due to being unable to check-in. I would definitely not stay there again and neither recommend the place to anyone. I must also add that I am not over-critical at all, I have always written great reviews for my hosts and never cared about small problems.

Plussat: Loved the location! Access was easy and the area busy at night. Lots of bars and cafes nearby, not to mention all the sites! Make sure you get a public travel pass and try to get to see a show at Teatro San Marco! Nearby Starita Materdei Pizzeria is simply the best! Take their €7 per person shuttle service from the airport! It’ll make arrival easy and there will be someone waiting with a board with your name on.

Miinukset: Lack of a breakfast facility. Although we know it wasn’t included, we felt that the name ‘B&B Quatre Stagioni Dante Suites’ was a little misleading. A minor detail though. Plenty of cafes nearby but unless you like cake and espresso, finding anything else is near impossible.

Plussat: Stylish room, good location, has a mini fridge and an electric kettle in the room, which was very convenient. Comfortable bed. I got the room with a promo - so it was also great value for money! Wi-Fi router was in my room, so the connection was great too.

Miinukset: The design of the room is very good, but you can see that it has been in constant use (a scratch here, a scratch there) - but I didn't mind it much, especially for the price

Plussat: Nice room.

Miinukset: Don't choose the suite looking at the square. It was so noisy. Club music playing all night and early morning they come to clean the square. Very noisy. Otherwise nice room.

Plussat: Very well located in centro storico.

Plussat: The hotel provided transfer to the place of our stay from the central office and the person who drove us was very friendly and helpful. The room was cosy and spacious, with a balcony looking at Piazza Dante. Big comfortable bed. There was a kettle and tea bags supply. House keeping service was great.

Miinukset: It was difficult to find the central office for check-in. We didn't have internet access and the address is never mentioned in any tourist maps. The locals couldn't direct us either. Actually, nobody knows where Vico dei Pezzi is! The receptionist wasn't quite welcoming. They refused to accept a €500 banknote. There was an unpleasant smell in the bathroom, though the room itself was very clean.

Plussat: Clean and lovely rooms with pretty rooftop terrace and a good breakfast selection excellent scrambled eggs

Miinukset: Signage for locating entrance small and would be nice if tea, coffee and milk was in the rooms to compliment the kettle

Plussat: aamupala oli hyvä

Miinukset: kaikki sujui hyvin

Plussat: The location of the hotel is perfect!

Miinukset: The hotel is noisy throughout day due to some renovation works. I think, the price of the hotel is too high, but the quality of the room and service is not equivalent to this price.

Plussat: Upea ja tasokas paikka!

Miinukset: Hotelliin ei saanut tuoda ulkopuolelta mitään syötävää tai juotavaa, edes vettä. Hotellissa vesi oli kallista.

Plussat: I appreciated the roof terrace, and the gym on the 9th floor.

Miinukset: The views are fantastic. The only thing to add would be to clean the windows. In the bright sun, the dirty window glass can be a bit disturbing. I would clean it myself, if given the tools :)))

Plussat: Aamiainen oli erinomainen ja monipuolinen, ja aamiaissalista on näkymä merelle. Hotellin sijainti on erinomainen kävelykaduksi rauhoitetun rantakadun varrella. Julkisilla busseilla kulku oli kätevää, metropysäkit sitä vastoin ovat meko etäällä.

Miinukset: Kylpyhuone oli ahdas. Ruuhkaisen aamiaissalin kattaus ja siivous oli hidasta.

Plussat: Näköala hotellista hieno

Plussat: hyvä sänky

Plussat: The staff was helpful and kind! We had a suite, old style furniture, very nice balconies. Great views! Very pleasant stay. Bathroom a bit small but acceptable. Our flight was very early in the morning and the good thing about the location of the hotel was there was a taxy station just next to the hotel - very convenient! Convenient location as walking distance to the old center.

Plussat: Everything was great overall

Miinukset: We had to exchange dollars into Euros at the hotel since we arrived on Friday night, and they exchanged currency at a very steep rate. Not a lot of business take credit cards so we were basically forced into it

Plussat: Location couldn be better. Right in front of the sea and the Castell Dell'Ovo. Really nice place of the city.

Plussat: The location is great, in the bayfront in Napoli.

Miinukset: Breakfast was rather poor, not many things to choose.

Plussat: Hotellin sijainti parhaimmalla paikalla Napolissa. Superiorhuone merinäköalalla ja lyhyt matka shoppailemaan sekä ravintoloihin.

Miinukset: Kattoterassilla uima-allas alue todella pieni. Piti olla nopea, jotta sai aurinkotuolin. Aamupala oli samanlainen kahden viikon ajan, joka oltiin hotellissa.

Plussat: I love the location and room.

Miinukset: However, the breakfast was the only poor parts. Their coffee is a shame of Italy. If the tourist comes to Italy at the first time and drank that coffee, they will all think that Italian coffee is horrible,,but the truth is one of the best. They should really change that coffee and stop serving conserved fruits, Naples has wonderful fresh fruits!!!

Plussat: View is spectacular and the walk along the beach is great. Breakfast is good.

Miinukset: Carpets and walls looking a little tired, but certainly everything is clean!

Plussat: Sorry, not much. Breakfast overlooking the sea but inside away from the traffic is the best I can come up with.

Miinukset: Hard lumpy bed. Pool closed on arrival. Refusal to provide iron/ironing board to tidy my dress before going out, curt to point of rude reception staff but most important no one smiled - not even once.

Plussat: Mahtava maisema

Miinukset: Luksus huoneess oli vain kaksi kertakäyttömukia shampanjan nauttimiseen ja ensimmäisen käytön jälkeen ei sitten niitäkään!!

Plussat: very good

Plussat: Staff were lovely. We had a problem with our room when we checked in initially and we were moved without any hesitation. Also, when we were leaving we asked for a recommendation for a hotel in sorrento and Monica, a fabulous lady helped us to secure a hotel for 8 days. This was completely above and beyond and we very much appreciated it. She had also recommended a beautiful place for dinner near the hotel. Good helpful staff working in a hotel in a new city for visitors are worth their weight in gold, this lady in particular was exceptional!

Miinukset: No complaints about the hotel and the location was good. Naples is abit nuts though, 2 days is plenty!

Plussat: Sijainti oli erinomainen ja palvelu toimi.Amupala oli ensimmäisellä kerralla hieman heikohko,koska monet tuotteet oli loppu ja niitä tuli lisää vasta pitkän odottelun jälkeen,toisella yöpymiskerralla tätä ongelmaa ei ollut.

Miinukset: Ilmastointi huoneessa ei toiminut kuten pitäisi. Asiasta reklamoitiin,mutta silti lämpöä oli +26c

Plussat: Iso kylppäri, siisti, tilava huone. Kattoterassilta upea näkäala merelle ja vastapäiseen linnoitukseen.

Miinukset: Persoonaton, iso hotelli. Tärkeilevät herrat respassa. Kamala näkymä ikkunasta portaikkoon, jossa siivoojat tupakoivat. Toki rahalla olisi saanut parvekkeellisen huoneen.

Plussat: Näkymät, suiten tilat, sijainti

Miinukset: Vähän laitosmainen

Plussat: Merinäköala oli hieno juttu, huone siisti ja avara, palvelu toimi suht hyvin, allas katolla oli erityisen hieno juttu.

Miinukset: Ala-aulassa ei ollut minkäänlaista myyntipistettä, kioskia. Kattoallas olisi saanut olla auki sekä aiemmin että pidempään päivän aikana.

Plussat: The view was fantastic and the room was ok. Pool area was fabulous

Miinukset: We were charged for items from the minibar which we never had. Were woken at 12 midnight on the first night of our honeymoon and told we had to change room. Told it was our honeymoon but got no welcome basket for it.

Plussat: The room was cleaned every day and the sheets changed daily.

Miinukset: The decor was lovely but there was a lot of unfinished work in this area. For example a fixing had been put on the wall and the plaster had broken away and no one prepaired the damage.

Plussat: The hotel is located in a very centre and it is close to metro station and places that I wanted to reach.

Miinukset: The staff promised to provide invoice via email which I never received.

Plussat: The staff very nice.

Miinukset: The room was horrible.

Plussat: I did not take breakfast. Lift is too small and emvironment is not good. I left hotel before AM7:00 but reception (counter was closed becasue too eraly) so I had to return room key at reception door.

Miinukset: I expected Naple a beautiful bay (my image) but entrance of hotel was not like a normal entrance. Early in the morning, I took reserved taxi to airport, I had to stand out of Hotel since I did return key. Once I get our, I can not enter the hotel door.

Plussat: The amenities (sauna, hot tub, breakfast in room, drinks in the fridge)

Miinukset: Decor seemed a bit dated. Breakfast was not fresh (scrambled eggs and bacon had been reheated)

Plussat: Jacuzzi tub!

Miinukset: Didn’t get breakfast, although ordered it the night before

Miinukset: No wifi in room. The front door would not lock, very unsecured. There were mosquitoes in the room. The bathroom was tiny and you had to step over a bidet to get into the shower. The heater didn't work.The employees were rude

Plussat: Excellent location with nice friendly staff, trying to help you with everything.

Miinukset: Room and beds are uncomfortable. Bathroom small with min. supplies.

Plussat: Breakfast was delivered to the room every morning. Spacious room with a nice jacuzzi. Location was pretty good.

Miinukset: Wifi was super weak in room 9.

Plussat: The staff was amazing and very helpful!

Plussat: Very nice hotel with good location (not far from harbour and center). The rooms are very good, big and with stylish design. Staff was very helpfull.

Miinukset: A bit strange building, where the hotel is situated, without special signs about hotel. Poor breakfast like in majority of italian hotels.

Plussat: Super friendly staff, perfect rooms.great!

Plussat: Modern interior, very nice bathroom, close to port for ferries.

Miinukset: Noise of the tv from reception

Plussat: I liked very much the hotel and we enjoyed our staying. The room was super- designed, even if it's a bit kitch, like a table suported by 5 angels =) We stayed at lux, and we had really cool jacuzzi (thouth it was loosing water, and after ll th floor was wet). In general we liked it, i would've put 9 from 10.They also recomended vr good restaurant downstairs, it calls Castello Nuovo (I guess)), the food was amaizing!

Miinukset: The onlu one thing that there was confusion when we arrived. We couldn't find the hotel, coz it's not like they have some billboard on the road or adv ecc. We took the elvator, came to the door of the hotel, and no one opened a door to us, coz' the guy from reception left it... we were waiting kinda 15 min before he came, and we were thinking that they just have stolen our money and our bank accounts are already empty.... lol...and 1 more thing, i didn't like that there was a lot of garbage downstairs... but it's what Napoli like!!! U can do nothing.