Napoli hotellit lähellä Palazzo Pignatelli di Monteleone

Plussat: The open spaces, high ceilings, room floors and polite staff

Plussat: The staff was helpful and nice

Miinukset: They need to update the hotel a bit it's very dated it's like stepping into 1945. They need to make the hotel like Thr terrace they have on the very top there is a restaurant there and it's the only area of the hotel that I would consider a 5. Star.they should use the style of that restaurant for the entire hotel.

Plussat: A classic hotel on the water. The staff was very helpful and kind. The hotel was very clean and quiet!! An excellent location with spectacular views!!!

Plussat: Old. Needs a complete renovation of interior. Wi fi also needs to be updated and strenghthened. Location and rooftop restaurant are only selling points right now.

Plussat: The breakfast was excellent. Staff is very friendly and always welcomes xou

Miinukset: Nothing I can think about.

Plussat: Nice room, if small. Very nice breakfast and bar area on the top floor.

Miinukset: The location on Piazza Garibaldi is convenient but has its drawbacks, number one being the loud and crazy traffic. The windows are good at blocking almost all the noise, but some gets through.

Plussat: Staffs are kind. Room was clean and large.

Miinukset: Front and surrounding roads are too dirty, noisy and messy like India. Shower room was slippery.

Plussat: Located near train station in Naples in a "rough" neighborhood, the hotel was a quiet oasis. Had early morning train to catch. Without asking the staff offered a bag breakfast to take on the train.

Plussat: the rooftop lounge has a great view and is a nice place to sit in morning or evening

Plussat: The Unahotel exceeded our expectations. From check in to check out the staff were welcoming, friendly, and progressional. Our room was comfortable and we appreciated all the little extras and the heritage features of the building’s makeover. The view from the rooftop is brilliant. Loved the breakfast.

Miinukset: It’s a bit of a schelp across the piazza from the train/metro/buses as the flagstones are not friendly to luggage. Walk on the left side facing the hotel to avoid the riff raff. But then when you get in the door it’s a wee haven

Plussat: Sijainti keskellä kaikkea toimintaa ja nähtävyyksiä

Plussat: Hotelli on rakennettu sisäosiltaan moderniksi vanhaan kivitaloon. Kiviseinät on jätetty kivasti osittain näkyviin. Hotelli on yllättävän siisti. Ravintola on 6.kerroksessa, josta pääsy kattoterassille. Aamiaista voi syödä ulkona ja katsella samalla avaria näkymiä yli Napolin kattojen. Aamiainen on hyvä ja monipuolinen. Erikoiskahvit tuodaan pöytään juuri valmistettuna ja sisältyvät hintaan. Hotellin sijainti kävelymatkan päässä rautatieasemalta Napoli Caribaldi. Seutu ei ole sen levottomampi kuin Napolin keskusta muiltakaan osin.

Miinukset: Ainoa negatiivinen asia oli se, että kylpyhuoneen suihku oli ammeen päällä ja suojaseinäke liian pieni. Suihkuvesi roiskui lattialle.

Plussat: Location near the station and city centre

Miinukset: Reception area was a bit non descriptive for that price of hotel

Plussat: The hotel was great. Close to the central train terminal and the metro and the Circumvesuviana for visiting Pompei and Vesuvius. Everything was clean, well decorated, breakfast was nice, we enjoyed the roof bar and room service. They even brought a basket of complimentary items up, razor and shaving cream, needle and thread, nail file, printed train reservations for us...the hotel was great. Walking distance to Antiqe pizzeria de Michele. Also fortuna pizza next door was tasty and cheap but not much to look at.

Miinukset: Naples. The city is a bit gross. The street behind the hotel was covered in garbage. I also wish there was a straight forward pedestrian crossing, we ended up doing a lot of jay walking. But once you are within the walls of the hotel everything is great.

Miinukset: We ordered a deluxe two persons room. But instead you gave us superior two person room. Nobody in the reception to help us, the reception was close.

Plussat: The smell,the place the balcony,the wi-fi

Miinukset: That you have to pay for clean towels?this is 4 stars?

Miinukset: The room was not clean when I checked in. There was hair and toenail clippings on the floor. A quick vacuuming would have helped. Also I was not aware of any extra city tax, or that the check in desk would refuse to accept a credit card payment for it.

Plussat: The rooms were spacious and the building was located next to a plaza with lots of cafes and directly next to a metro station making it convenient to get around town.

Miinukset: The check-in process was not pleasant. We had to go to another location for check-in where they said there would be a complimentary shuttle to drive us to our building, but due to traffic the shuttle did not show up for over an hour. When we finally asked the staff where it was they said they had no idea when it would arrive. We understand that traffic can be an unanticipated issue, however, our displeasure was with the communication. We were originally told the shuttle would be 20 minutes and then never received an update as we waited over an hour. When we went up to the desk to ask they could not give an estimated time and said it should be here soon. Despite not communicating the shuttle status, they did make a point to get up from behind the desk to let us know the unlabeled waters in the fridge at the check in area cost one euro each after we had grabbed a few during our one hour wait for the shuttle (the staff had simply said "prego" when we asked them if we could grab a water originally). Our group was planning to go to the museum before closing, but had to cancel those plans when we ended up walking to our building. We were also charged twice initially although they refunded the second payment immediately after I reached out. Finally, we saw online there was a common space with tables and chairs that our group could meet up in, but it was not open during our stay.

Plussat: Great location

Miinukset: The amount of keys needed to access the place

Plussat: The location was really good, easy to walk around and discover Naples. The rooms were also very nice and clean, with essential appliances inside.

Miinukset: Overall, the stay was very nice, for the future would be good to also send the email about the location of check-in in English at the bottom, or to add this in the description on booking.com.

Miinukset: A very poor quality of mattress

Plussat: Nice simple room right in the middle of Piazza Dante. Location unbeatable, right by the tube and city.

Plussat: The hotel was very fancy from a traditional perspective. The staff were polite and helpful. There were lots of complimentary toiletries (including conditioner, which seems rarer and rarer in hotels these days). There's a little spa area in the basement which was delightful - especially because I happened to get the whole place to myself when I went (note: it costs extra) The bed was incredibly comfy. I slept way more than I was planning to just because the bed was so nice.

Miinukset: When it came to technology, I wasn't impressed. The Wifi, for example, was very inconsistent throughout the hotel. (For any nerds reading this - I was seeing around 8% packet loss from my room). Also, the room didn't have a smart TV, which other Italian hotels I've stayed in do have. The hotel felt a bit out of place in the area it's located in. A huge majestic building surrounded by shops selling cut-price kitchen equipment.

Plussat: Common spaces were beautiful and location great. Restaurant was delicious for dinner.

Miinukset: Sub-par rooms, no kettle in room, clueless staff (nobody knew what a bath mat was, for example), broken fridge they wouldn’t fix (they said it’s supposed to be warm!), took 30 minutes to get my car (they had said 15 minutes), also no breakfast. Stayed at a much cheaper and nicer hotel down the block. Wish I had booked that hotel for my days in Naples! You can get much better value than this hotel. A fail for the Sofitel chain.

Plussat: Modern, typical of a chain hotel. Dinner & breakfast nice. Staff helpful and obliging. Comfy bed, good quality linen & fluffy towels.

Miinukset: Outside of hotel - whole road dug up and cordoned off so difficult to walk around. Had booked 2 superior twins, we requested a double in advance, hotel obliged but gave us a standard double and it was basic with a view over air con and roof. The twin we also booked was large and had a pleasant enough view at the front of the hotel. We booked this hotel specifically because it had a spa, appreciating that this was an additional charge we asked how we go about using it on a Sunday afternoon. We were told that the spa was closed but we could book it for the following day, we were checking out the following day. This was disappointing. Final point- Excellent shower but over the bath which filled to the shins with water in both rooms, so not a one off plumbing issue.

Plussat: The hotel staff were lovely and the hotel very comfortable and convenient - good small gym and bar area outside too

Miinukset: The hotel restaurant staff were slow and the menu not enough choice and overpriced

Plussat: Good breakfast.

Miinukset: Poor service, and the wifi did not work for 2 out of 4 days of stay.

Plussat: Really stylish and authentic, very helpful staff, delicious breakfast, beautiful room

Miinukset: A bit noisy due to constructions in front of the hotel and a youth club in a building just opposite the hotel

Plussat: Rooms and the Palatial interior Courtyard

Miinukset: Neighbor was a little rough but eclectic

Plussat: Loved the area - very old area of the city. Neighborhood is very real (not glitzy or pretentious) and gives a view of the quotidian Napoli. Some of the oldest and best pizzerias are in this area.

Miinukset: Key cards did not work reliably for rooms

Plussat: The Palazzo Caracciolo was the best part of my visit to Napoli. I have dreamed of visiting this part of the world for many years and without my stay at the Palazzo Caracciolo I think I would have been a little disappointed in my visit to Napoli. The Hotel was fantastic!!

Miinukset: Weather

Plussat: Beautiful courtyard with inexpensive breakfast that is all natural and organic including traditional Italian meats

Miinukset: The gym facilities are terrible for weightlifting. Good for cardio.

Miinukset: Efficient service, Cleanliness and good location

Plussat: The staff was very friendly and supportive. Don't miss out an using the foosball table on the sixth floor!

Miinukset: The bathroom flooded when taking a shower, as a shower curtain was missing.

Plussat: Location, distribution.

Miinukset: Breakfast

Plussat: The hotel was really close to the station and it didn’t take us long to walk to all the places we wanted to see.

Miinukset: It was very noisy. VERY busy area!! If you can see past the rubbish on the streets all around the hotel, and the abundance of market stalls all around, Napoli is an exciting city to visit

Plussat: - Next to the Naples train station - Big spacious room with very comfortable bed - Excellent wi-fi connection

Miinukset: - Breakfast option is not included - Washroom is small

Plussat: Location is oKAY. Cleaning staff is the best. Nice and smiling and frinedly.

Miinukset: Communication is limited. Just a place to go in and out.

Plussat: Lovely building ideally situated near railway station for train, Circumvesuviana and shuttle to airport. Roof terrace gave spectacular views.

Miinukset: Only that the area around it is smelly, dirty and a bit scary