Napoli hotellit lähellä Palazzo delle Arti di Napoli

Plussat: Perfect location, very friendly staff, free upgrade, great view from the room

Miinukset: Skybar was closed

Plussat: Nothing

Miinukset: Manager was unreasonable.

Plussat: Staff is very very nice. Room is nice. Bed is big. Location is great. Building is elegant.

Miinukset: Lightning system in room. Bar overpriced. Roof restaurant was closed. Bath is hard to get in, too high.

Plussat: The open spaces, high ceilings, room floors and polite staff

Plussat: The staff was helpful and nice

Miinukset: They need to update the hotel a bit it's very dated it's like stepping into 1945. They need to make the hotel like Thr terrace they have on the very top there is a restaurant there and it's the only area of the hotel that I would consider a 5. Star.they should use the style of that restaurant for the entire hotel.

Miinukset: I thought that the staff were excellent.

Plussat: Generro (spelling) at the front desk was wonderful. He made us feel so welcome. The breakfast was outstanding. The hotel staff was superb. I would absolutely return.

Miinukset: The only downside was the Caruso restaurant. It was overpriced, the staff was horrible and the food was not good at all. The hotel really needs to start completely over. With so many wonderful options everywhere around you, avoid it at all costs.

Plussat: Old. Needs a complete renovation of interior. Wi fi also needs to be updated and strenghthened. Location and rooftop restaurant are only selling points right now.

Plussat: Brilliant location,beautiful view ,excellent staff Breakfast perfect

Miinukset: Nothing

Plussat: best position in Napoli, very nice hotel and staff, especially the girl from reception who is very nice and beautifull

Plussat: Good position good views good breakfast. But its opulence is fading fast and the spa/pool etc was closed as it was Sunday - this is not stated in the web site so the value was poor as we had expectations that did not come to fruition.

Miinukset: No use of pool. Old fashioned.

Plussat: -

Miinukset: Aamiainen 30 euroa ei ollut hintansa väärti

Plussat: Close to dining and shopping. Close to the port to catch the ferry to Capri and the other islands. Its the best hang out spot in naples. Staff was friendly.

Plussat: Great location. Very pleasant lady checked me in, my room was also upgraded which was a nice surprise. Great view of the bay from my room. Clean. Very nice marble bath room.

Miinukset: The hotel is quite grand but you can see in certain areas it could do with a bit of TLC. Parts of the hotel could do with a bit of a make over and a lick of paint. I decided to leave the breakfast buffet at 30 euro it seemed a bit expensive you could stuff yourself with espresso and pastries at many local bars for much less. There was a little note left in my room that said if there was anything the hotel could do to help me enjoy my stay to just ask. The plug socket to charge my phone was quite far from my bed which I found a little annoying as I would have liked to charge my phone in bed. I thought it was a bit of a long shot but because of this note I thought I'd ask if it was possible to have an extention. I expected probably to be told 'sorry sir we havnt got one' . Which is fair enough. However, the member of staff I asked looked at me like I'd just made the most bizarre request he'd ever heard, just answered 'No' in less than a second and seemed more concerned about getting his coat on for his break. The next morning I went to check out and order a taxi to catch my early flight. There was noone at the reception. I then however heard snoring. I followed the noise to find this same member of staff asleep on a sofa in the lobby with no shoes on. I had to wake him up so I could check out. Not usually what I'd expect at a 4 star hotel haha. Is a great location but definitely not worth the money they ask for. I have had much better value for money and customer service in hotels all over Italy. I splurged a bit in order to stay here and received £45 cash back via a genius deal. Even with this money back I feel as if this hotel is overpriced. This is in November aswell. I can't imagine what they charge in summer.

Plussat: Everything

Plussat: Room was great - very comfortable, absolutely incredible view

Miinukset: staff at reception not super friendly - but very efficient

Miinukset: They implied that breakfast was included then we got whacked for 27 a head on breakfast. Most expensive muffin I ever ate

Plussat: The location was great. Walking distance to many restaurants

Miinukset: Seemed like one day this was a grand hotel. Today it's old and dusty. The room size was great but the sheets were rough and the hallways looked like they needed to be vacuumed.

Plussat: Sacrifice small accommodations for central location than this hotel is OK. Great breakfast buffet

Miinukset: Shower was really small

Miinukset: The bed was not comfortable and the walls were thin. A lot of noise at midnight

Plussat: A very comfortable hotel, close to the harbour for any boat trips and within walking distance of the old town. Staff were friendly and helpful. The rooftop terrace is a lovely spot for a drink and to soak up the sun.

Miinukset: We spent a lot of money on this hotel and were expecting a quiet break, but we had very noisy guests in the next room, who played dance music very loudly in the small hours and then again in the morning. When asked to turn it down, they did so and then resorted to banging the bedroom door loudly when entering and leaving their room. Also, as we went out of season, so only one restaurant and bar were open, didn't realise that when we were booking.

Plussat: Nice view from our room, the bar & restaurant at 7th floor.

Miinukset: The location is far from Metro station and bus stop. Thus it is difficult for us to walk there.

Plussat: Old world charm and great location. Staff was very helpful.

Miinukset: Rooms were a bit dated.

Plussat: The room had an excellent view to the sea and Vesuvius on the other side of the bay. It was also spacious with a stylish bathroom. The personnel was very helpful.

Plussat: Excellent hotel in perfect position with professional staff . Has everything anyone could wish for was an ideal base for three wonderful days in Napoli

Miinukset: no

Miinukset: Reception by personel was terible:poor english, unfriendly (few persons starting by manager of reception) Very expensive for price paid. For breakfast large choice but personel disputing between them, not profesional behaviour. It is the first time when I see something like this. Our 10 days holidays in Italy (Florence, Genoa, Tuscany, Milano) were fantastic but not in this hotel. Sorry because behind are people & familly, but something has to change.

Plussat: The location is great.

Miinukset: The music of a wedding in the hotel was loud until late hours in the night. this is not acceptable in a hotel like this.

Plussat: Excellent staff, fantastic room,bueautiful view, good breakfast, good decor.

Miinukset: No

Plussat: Luxury hotel, well situated. Great breakfast on the tarrace - excellent personel (Mr Mario). Good room service.Tasty meals. Perfect barman

Miinukset: Not fully satisfied with Concierge and reception personel - they seemed to have something more important to do than paying you enough attention. Parking - you have to go on foot to pay and to collect the car

Plussat: The staff were extremely helpful. I had no problem with the language and they could all speak English. All staff were eager to please and offered excellent advice on where to eat and where to go to experience Napoli. The services offered were exceptional and I was treated as a special guest. I recommend this hotel to anyone going to Napoli.

Plussat: Amazing views, great location

Miinukset: Limited catering, no evening meal and even basics like snacks in the evening were not available

Plussat: the staff and the comfort

Miinukset: cooperation with staff,because of their poor english..

Plussat: Fantastic hotel. Best location, very elegant, clean, friendly staff, great breakfast.

Plussat: Location and cleanliness

Miinukset: I found it difficult to control the various lights in the room.

Miinukset: Gym is not really in hotel and not available when needed. Hours on the facilities are not very convenient. Restaurant needs more options. Room was very small, compared to photos on website.

Plussat: Hotel was great.

Miinukset: Restaurant was terrible and overpriced. Very disappointing last meal In Italy.

Plussat: The rooms are clean, staff friendly and location is good.

Miinukset: WiFi isn’t for free and bad quality. That is no good value for money in this class of hotel.

Plussat: Breakfast is best part of the stay, view on the rooftop is wonderful, a nice variety of food

Miinukset: bit expensive to valet parking, but that's ok

Miinukset: The room is below the standard of Renaissance n Marriott, not worth for any penny. Poor service, poor wifi connection and charged €9 per day, no complimentary water in the room. The kettle is very bad condition to boil water, water boiled out of the kettle have white metal elements, scary. For sure not gonna come back again

Plussat: Excellent hotel. Perfect location.

Miinukset: Nothing

Plussat: breakfast was good although I would have liked a better choice of fruit. The bed was very comfortable, and hot water was prompt

Miinukset: my room (a single one) was very small and quite awkward, as was the bathroom. I also found the room too hot and it seemed impossible to adjust the heating/air conditioning to make it more comfortable. The window opened but it was very noisy outside and essentially there was a choice between being too hot or being disturbed by a lot of noise during the night

Plussat: Right in the city centre, comfy bed n pillows, great view when we’d our B’fast. 11th floor was magnificent view

Plussat: helpful staff, cleanliness and silence of our room, excellent location (nearby:bus stop "Citysight" and to airport,good shopping, Nova castle), excellent breafast for Italy.

Plussat: It's near to the pier that you can take ferries to other places like capri. Close to shopping area too. Nearby restaurant and supermarket. Close to the bus terminal if you want to take the city sightseeing tour.

Plussat: i was in Napoli more then 10 times and i knew that the location of this hotel is the best for being in the center. And the hotel itself is clean and good as usual Renaissance hotels.

Miinukset: there will be always someone from the staff who seems to act impolitely....but i guess its something about italian culture and their emotional expresivness.

Miinukset: Although the accommodation looks great and beautiful, and I guess, they have some rooms of this kind, the one we stayed in lacked some good atmosphere. The window opened to a dark yard and not to the square as indicated in the pics, the bathroom was very cold, both in decoration (as in a hospital) and in temperature. The only means of heating was in the room and nothing in the bathroom - it was January. Also, some tiles were cracked and the room would definitely need new painting. I also had several issues with the booking - the accommodation does not allow late check-in, which only turns out after booking and payment, or would allow it for 50 eur, which I consider quite expensive. They were not helpful or understanding in any respect, it was a great disappointment for me. I also contacted booking.com for some support, however they were neither able to find any solution. Finally they charged 3 nights for 2 as we had to stay at another place at the first night due to being unable to check-in. I would definitely not stay there again and neither recommend the place to anyone. I must also add that I am not over-critical at all, I have always written great reviews for my hosts and never cared about small problems.

Plussat: Loved the location! Access was easy and the area busy at night. Lots of bars and cafes nearby, not to mention all the sites! Make sure you get a public travel pass and try to get to see a show at Teatro San Marco! Nearby Starita Materdei Pizzeria is simply the best! Take their €7 per person shuttle service from the airport! It’ll make arrival easy and there will be someone waiting with a board with your name on.

Miinukset: Lack of a breakfast facility. Although we know it wasn’t included, we felt that the name ‘B&B Quatre Stagioni Dante Suites’ was a little misleading. A minor detail though. Plenty of cafes nearby but unless you like cake and espresso, finding anything else is near impossible.

Plussat: Stylish room, good location, has a mini fridge and an electric kettle in the room, which was very convenient. Comfortable bed. I got the room with a promo - so it was also great value for money! Wi-Fi router was in my room, so the connection was great too.

Miinukset: The design of the room is very good, but you can see that it has been in constant use (a scratch here, a scratch there) - but I didn't mind it much, especially for the price

Plussat: Nice room.

Miinukset: Don't choose the suite looking at the square. It was so noisy. Club music playing all night and early morning they come to clean the square. Very noisy. Otherwise nice room.

Plussat: Very well located in centro storico.

Plussat: The hotel provided transfer to the place of our stay from the central office and the person who drove us was very friendly and helpful. The room was cosy and spacious, with a balcony looking at Piazza Dante. Big comfortable bed. There was a kettle and tea bags supply. House keeping service was great.

Miinukset: It was difficult to find the central office for check-in. We didn't have internet access and the address is never mentioned in any tourist maps. The locals couldn't direct us either. Actually, nobody knows where Vico dei Pezzi is! The receptionist wasn't quite welcoming. They refused to accept a €500 banknote. There was an unpleasant smell in the bathroom, though the room itself was very clean.

Plussat: Clean and lovely rooms with pretty rooftop terrace and a good breakfast selection excellent scrambled eggs

Miinukset: Signage for locating entrance small and would be nice if tea, coffee and milk was in the rooms to compliment the kettle

Plussat: My partner and I had a lovely stay here. It was a short walk from the train station, and we were able to explore Naples on foot easily from the hotel. The staff were fantastic! We made the most of the facilities (spa and room service). It made for a very enjoyable stay.

Plussat: I had my first experience in the hotel's spa and it was super relaxing. I also booked to travel to Pompeii through the hotel and the reception staff were more than helpful.

Miinukset: I only had one bad experience when I first ordered a steak from the hotel's restaurant. It came out raw even though I'd ordered medium rare. When I brought this to the waiter's attention, the steak was replaced immediately.

Plussat: Common spaces were beautiful and location great. Restaurant was delicious for dinner.

Miinukset: Sub-par rooms, no kettle in room, clueless staff (nobody knew what a bath mat was, for example), broken fridge they wouldn’t fix (they said it’s supposed to be warm!), took 30 minutes to get my car (they had said 15 minutes), also no breakfast. Stayed at a much cheaper and nicer hotel down the block. Wish I had booked that hotel for my days in Naples! You can get much better value than this hotel. A fail for the Sofitel chain.

Plussat: I was greeted by the sweet Mr Gennaro at the check in counter. He made my check in smooth and made sure to offer his help in any of the things I was hoping to do on my trip. Then there was Mr Gennaro from the spa. He exceeded all expectations with his kind and helpful attitude. My cellphone charger had died and I needed a place to get one soon, he instead gifted me one he has laying around and told me not to worry about it. So this honest review of his amazing hospitality is my thank you. I highly recommend this hotel, it is beautiful, in the center of so many awesome things to do, the staff is so very helpful and the rooms were tidy and comfortable.

Miinukset: That I had to leave so soon!

Plussat: Good breakfast.

Miinukset: Poor service, and the wifi did not work for 2 out of 4 days of stay.

Miinukset: Room too hot. Noisy. Heard noises all night.

Plussat: Rooms and the Palatial interior Courtyard

Miinukset: Neighbor was a little rough but eclectic

Plussat: Loved the area - very old area of the city. Neighborhood is very real (not glitzy or pretentious) and gives a view of the quotidian Napoli. Some of the oldest and best pizzerias are in this area.

Miinukset: Key cards did not work reliably for rooms

Plussat: The Palazzo Caracciolo was the best part of my visit to Napoli. I have dreamed of visiting this part of the world for many years and without my stay at the Palazzo Caracciolo I think I would have been a little disappointed in my visit to Napoli. The Hotel was fantastic!!

Miinukset: Weather

Plussat: Beautiful courtyard with inexpensive breakfast that is all natural and organic including traditional Italian meats

Miinukset: The gym facilities are terrible for weightlifting. Good for cardio.

Plussat: Excellent value for money, beautiful design and very comfortable rooms.

Miinukset: Situated close to the central train station and the area around looks a bit dodgy.

Plussat: Nice and quiet, they must have put a lot of effort into soundproofing. The building is very elegant.

Miinukset: Receptionists are a bit offhand, but that seems to be the Naples style.

Plussat: Excellent all round

Miinukset: Just the location with all the rubbish on the streets !

Plussat: The hotel was like an oasis. Very good, modern design, very comfortable roome and a delightful courtyard in the middle of a so-so area of Naples.

Miinukset: I can't think of anything.

Plussat: Breakfast is fantastic. The hotel has a big courtyard and view from the room is nice. The interior is also cool. The hotel is renovated an old nobles mansion, and we could relax in spite of the outer noisy area.

Miinukset: I didn't feel the area safe especially at night. Far from the central station and Naples port.

Plussat: In my opinion, this hotel is very good. The people working in this hotel are very warm-hearted and very professional. I feel very happy to stay here for one week.

Plussat: Breakfast is good

Plussat: Pyysimme pientä extraa ja henkilökunnalta ja saimme suklaata ja proseccoa tervetuliaisiksi. Huone oli normaalia isompi ja ihan siisti. Lokaatio oli mahtava.

Miinukset: Huone olisi voinut olla vähän puhtaampi ja modernimpi.

Plussat: The people were nice and kind. The room had a nice temperature and was very organized.

Miinukset: When we arrived at the room, we found a nail on the floor and that changed all our good opinion about the cleaning. Futhermore, at the end we have to pay more 24 euros (4€ per person and per night) and we were not informed about that.

Plussat: I booked this hotel as it had interconnecting rooms for our son because he is nearly 13 now and too old for a put-U-up bed (which most hotels give you). The rooms were huge each with a large bathroom and we had a little lounge area. It is in a great location with loads of bars, restaurants and shops on the doorstep. We did not use the facilities as the only one really is the restaurant that does buffet breakfast but each day we had a lot planned so always wanted to get up and go and would grab something from the many lovely bakeries nearby. It is also very close to a metro station and we got around by train most of the time as the system here is really easy to use. It is also close to the port (short taxi journey)where you can get a number of ferries.

Miinukset: The only downside was that our rooms were at the front of the hotel near a square where youngsters seemed to gather at night and the road was quite noisy but I guess that is what you get for a hotel in a central location.

Plussat: The Exe Majestic was in a good area of Naples. The Chiaia area was recommended by a Neapolitan colleague from work. The hotel was close to the metro and funicular and it was easy to get to all areas of the city. The room we had was spacious and comfortable and suited all of our needs. We had a couple of issues - with the safe and TV - but these were sorted out really quickly. All of the staff were very pleasant and helpful. Breakfast was good with a range of foodstuffs and drinks. All in all a very nice hotel.

Miinukset: My only gripe to do with the food (and it is a small one) is that the orange juice at breakfast was absolutely awful - tasteless, like over watered squash. There was also quite a lot of noise on a couple of the nights with people shouting in the early hours.

Miinukset: Orange juice not in the standard of the excellent juice you drink in Italy

Plussat: Great Breakfast, very good room, was able to have early check-in

Plussat: Accommodation central

Miinukset: Staff not friendly

Plussat: Excellent location...Walking distance to the seaside, right in the middle of the shopping district. Plenty of restaurants near by.

Plussat: Excellent service all round . Excellent Room. Spotlessly clean. Excellent location. Though the restaurant not busy at night the food was absolutely delicious. Very nice staff. safe area of Naples. Walking distance to the main shopping area and Piazza Plebiscite. Not far from bay. Rooms lovely. One fothe best hotels I 've ever stayed in.

Plussat: A good hotel near to the more expensive shopping area , the staff are excellent in the way they communicate and help guests. I have now stayed a few times in the hotel and find its location safe (especially for Napoli and nice to walk around, there are interesting bars, trattorias and restaurants nearby.

Miinukset: Not this hotel in particular, but in general the price of in hotel breakfasts, and I do know real Italians and what they eat for breakfast I am not commenting on the lack of a big American fry up. Only looking for a cornetto and cafe latte variation for a sensible price.

Plussat: I like very much the hotel , all was perfect :)

Plussat: perfect location very comfortable hotel!

Plussat: The localization of the hotel is great, in the Chiaia region, the best neighboorhod in town. The hotel is very near to the best shops in Naples, such as Gucci, Armani and Louis Vuitton and another great shops, so you can reach the best of the city in a short walk. The hotel is also near to some good bars and restaurants (like the great pizzeria Matozzi) and to some streets that are closed to cars and are great to walk around, so within a walking distance, you have the best of Naples. It is also just three blocks form the subway station that leads to the central station. The hotel is very good, the room is very modern, new and clean, with a large ans clean bathroom with amenities. The only bad point is that they don´t have a safe box in the room, but they have in the reception. The staff is great, always ready to help you, the breakfast is very good and the hotel restaurant serves pretty good foods for lunch and dinner. I would recomend this hotel for everyone, me and my family really liked it.

Miinukset: Just to put a safe box in the room

Plussat: Helpfulness by the stay. The bar tender during he evening of our stay was very curtious and informative.

Miinukset: prices for drinks at the bar much to high

Plussat: good neighborhood, close to good shoping district, nice rooms, but a little bit smal

Miinukset: not so rich breakfast choise, no bar or caffe in the hotel

Plussat: The room was immaculate and well kept. Beds were firm. Would definitly stay here again.

Plussat: Very well located