Napoli hotellit lähellä Basilica di Santa Restituta

Miinukset: It is basically a good hotel but it is somewhat hard to find because it is located inside a huge building. But in general, it’s a great place to accommodate in Napoli. I will come here again if visiting Napoli for the second time.

Plussat: we enjoyed our breakfast every morning , good variety .The restaurants were close by and plenty of good shopping , very cheap with good brands , All the staff were very friendly and would go out of their way to help with anything

Plussat: THE RECEPTIONIST WAS ESPECIALLY HELPFUL. SHE EVEN CAME TO MEET US FROM THE TAXI. WE HAD A FULL EXPLANATION OF THE BEST WAY TO PAY AND WHAT TO SEE AND WHAT RESTAURANTS SHE THOUGHT WE WOULD LIKE TO EAT AT. SHE ALSO PREPARED BREAKFAST AND NOTHING WAS TO MUCH TROUBLE. SHE ARRANGED A TAXI FOR US TO RETURN TO THE AIRPORT AS OUR FLIGHT WAS VERY EARLY. SHE WAS MORE THAN HELPFUL. ROOM WAS COMFORTABLE AND CLEAN.

Miinukset: ALL PERFECTLY ADEQUATE. NO COMPLAINTS.

Plussat: Staff is so amazing, friendly and welcoming. Location is great. Comfy bed.

Miinukset: Breakfast... But that's always the case in Italy, so I wasn't expecting anything great anyway.

Plussat: The central location.

Plussat: Perfect location, friendly and helpful staff.

Miinukset: Bed wasn’t very comfortable and bathroom was a bit old.

Plussat: Very polite and helpful front desk staff; great location; good sized room

Miinukset: More of a hostel than a hotel: towels changed only every four days, loads of mosquitoes in room, furniture all made of exposed cheap chipboard

Plussat: Location was great right on Dante Piazza

Miinukset: Nothing

Plussat: Breakfast was standard Italian. The location appeared sketchy at first but the facility itself was very nice and the room was exceptional - it was modern and large and comfortable.

Miinukset: Naples lived up to its reputation of high crime - my phone was stolen while on a crowded bus - so visitors need to beware. I'm afraid that colored my entire stay in Naples.

Plussat: Can’t beat the location proximity to the piazza and train terminal

Miinukset: The hotel was generally quiet but the people in the next room were noisy moving furniture and having loud intercourse- that wasn’t the hotels fault but affected my sleep. I would stay here again.

Plussat: Great place, good location! Clean.

Plussat: The room was clean and the bed was comfortable

Miinukset: We were given a smoking room which they changed but said it was the last one. There was a strange smell in the hotel which was similar to the smell in the smoking room we had first been given. We were told that they were going to make it a non smoking hotel and we would only go back if this was done. The breakfast was disappointing as there was almost no fresh fruit and not much selection of cooked breakfast but an enormous selection of cakes and bakery which we don't eat for breakfast.

Plussat: Located next to the train station, very handy for our trip to Pompeii

Miinukset: We had one issue that could have been resolved easily. Unfortunately the staff were reluctant to address our concerns. Customer service is poor. Whilst the front desk staff did respond to our questions and enquiries there were no smiling welcoming faces. It almost felt like we were an inconvenience when checking in and asking for directions etc. Very ‘surly’ reception team. Our room wasn’t ready when we checked in at 2.45pm, we were abruptly told that ‘check in from 2pm’ means a room could be ready anytime after 2pm not at 2pm. In summary the hotel itself is clean, offers a nice buffet breakfast and is ideally located for the train station. The staff however need a few lessons in good customer service. As seasoned travelers I can honestly say that the customer service offered here is of the worst I have experienced worldwide. Disappointing.

Plussat: Can't recommend this hotel highly enough, we stayed for 3 nights (5-8 September) it was a very special occasion for us and everything about our stay was exceptional! The hotel is great, rooms are lovely with all extras you need, We will definitely be returning

Plussat: Great location right next to the train station. It is a very busy, loud square but we did not hear the noise through the night. We had a king sized bed with a small balcony overlooking the square. There are several restaurants nearby and a few shops in the train station. The breakfast that was included was decent.

Plussat: The location is excellent - right next to the train stations - for the high speed train to Rome and the Express train to Sorrento. The room was excellent - big and comfortable bed; clean and big bathroom, great view of the mountains.

Miinukset: The noise - both from outside (being next to the train station and major road - lots of cars honking all day and night), as well as inside (you could hear the staff outside cleaning or talking or people walking on the floor above you). The rooms overall were not sound proof at all. I needed to use ear plugs every night to sleep. I tried switching rooms, but the front desk staff said it was not possible. The staff - they were not warm or welcoming - they were firm and abrupt - nothing was genuine about their demeanour. You got the impression they were there to do their job and that’s it. I felt like I was just a cog in their wheel - nothing more, nothing less.

Plussat: Erinomainen aamiainen. Sijainti hyvä. Metrolle ja junalle 100m. Hyvä sänky.

Miinukset: Ensimmäisen kerroksen huoneen ikkunat voivat olla kadulle jolloin liikenteestä melua.

Plussat: Room was super clean and very updated. Having it right across the street from the train station was a big bonus as we came in to the train station, took the train to Caserta, and then picked up our bags and took train to Sorrento.

Plussat: Breakfast was great, staff helpful, room nice and clean. It's literally directly across the street from the train station, which was perfect for us.

Plussat: Pysakointi kallis mutta turvallinen. Nopea paasy moottoriteille, ruuhkaisesta liikenteesta huolimatta.

Plussat: We had a problem with our passports, and Luigi on reception could not have been more helpful. The hotel is within easy walking distance of the station, the breakfast was very good.

Plussat: Common spaces were beautiful and location great. Restaurant was delicious for dinner.

Miinukset: Sub-par rooms, no kettle in room, clueless staff (nobody knew what a bath mat was, for example), broken fridge they wouldn’t fix (they said it’s supposed to be warm!), took 30 minutes to get my car (they had said 15 minutes), also no breakfast. Stayed at a much cheaper and nicer hotel down the block. Wish I had booked that hotel for my days in Naples! You can get much better value than this hotel. A fail for the Sofitel chain.

Plussat: The staff could not have been more helpful.

Miinukset: Nothing

Plussat: Location in the heart of Naples and the beds were very comfortable. Room and bathroom were clean One member of staff at reception was especially efficient and friendly.

Miinukset: The sitting areas were dull and there was not a decent outside space to sit, there was a very small terrace on the third floor, but we only came across this by chance. There were no tea or coffee making facilities in the room.

Plussat: The room was large and clean. Had all the necessary facilities to make it comfortable.

Miinukset: Am always surprised when you book a special the room rarely resembles the pictures on the internet. Think must be two tiers of rooms.

Miinukset: The restaurant was poor, long waits and food arriving out of sequence, reception gave poor information regarding taxi availability, if they tell you 2 minutes plan for 20 - 40.

Plussat: The staff The suit was clean and has fantastic decoration.

Miinukset: The sofa bed was very very very bad The breakfast was disappointing

Plussat: Loved the area - very old area of the city. Neighborhood is very real (not glitzy or pretentious) and gives a view of the quotidian Napoli. Some of the oldest and best pizzerias are in this area.

Miinukset: Key cards did not work reliably for rooms

Plussat: The breakfast was amazing with a great view!

Miinukset: Nothing!

Plussat: The breakfast was very nice and the beds were comfortable.

Miinukset: We get a room in a mansarde, on the 4th floor, even we have had confirmed a superior room.This means, we have to walk thru a corridor were we get lost at a point to find a door who brought us to a set of stairs leading to the 4th floor .No elevator.The roof top was wood, even this is called a Pallazzo.From my perspective our room was more like a barn.The room have a tiny terrace ,who needs an urgent paint, and from which you can only see the rooftops in the neighborhood.In front of the hotel is a round under construction which makes everything dirty and dusty and very difficult to access.The streets near by are very narrow and bad looking , somehow like the favelas , you cannot feel safe after dark.The traffic was seriously disturbed and it takes like 30 minutes just to head the way to the airport in the morning.Even the hotel have a place to park in front of it, the staff have asked us to pay 28 euro for the parking service pretending that they will send us the car to a parking place and will bring us when we need.In fact the car was staying all night in front of the hotel.There was a sign to a parking near by , but since the streets look not safe we have been forced to pay for the “ car valet service”.I have recently stay in the MGallery hotel in Cologne , but this one in Naples is far away from that quality and it was truly a disappointment to find this hotel instead the hotel I have expected after my Cologne visit.I will avoid this chain in the future, just because this so bad experience.I have spent a week in Italy travelling and staying to different kind of hotels, none of them was a chain , but the last night in Naples have almost ruined my holiday due to all these .Another thing to be mentioned, the location is very far from the shopping street, even the concierge said we need 15 minutes to go to the Toledo street , actually it need more like 45 minutes thru some very ugly streets.In total an experience to avoid.

Plussat: Peaceful to be in this monumental walls while outside.... Visit Napoli and you ll understand what it means to stay at That place. One of the best you can choose.

Miinukset: The little pool outside in 2. Floor difficult to find. Title for the Clubsandwich must be changed, or the Sandwich.

Plussat: Building itself and its courtyards

Miinukset: My room was quiet - as requested - but tiny, and only on 1st floor

Plussat: Beautiful courtyard with inexpensive breakfast that is all natural and organic including traditional Italian meats

Miinukset: The gym facilities are terrible for weightlifting. Good for cardio.

Plussat: it is situated near the ferry terminal. Less then 5 minutes walk to restaurants and cafes.

Miinukset: There isnt any proper signage to tell you where the hotel is located. Once you get to the address, you can see the sign board but there isnt any indication to guide you to the 4th level to get to the hotel reception. There should be a signage on by the lift for hotel guests are aware. We were lucky that a resident living in one of the apartments came by and told us about it.Mind you we arrived there around 11pm !!

Plussat: the staff initially were quite helpful

Miinukset: this hotel is on the 3rd floor and the lift was broken down. Breakfast was basic. in fact I didn't have breakfast as it wasn't appetising, I did try to have breakfast on my last morning but they were too busy trying to get rid of me and the taxi driver they ordered arrived too early, I didn't even have time to drink a coffee which put me in bad mood. This was the hotel which sent me an email saying I had to check in on line with them and if I didn't I would be fined euro30!!! it made me annoyed before I even arrived there.

Plussat: The amenities (sauna, hot tub, breakfast in room, drinks in the fridge)

Miinukset: Decor seemed a bit dated. Breakfast was not fresh (scrambled eggs and bacon had been reheated)

Plussat: Jacuzzi tub!

Miinukset: Didn’t get breakfast, although ordered it the night before

Plussat: Huoneiston sijainti oli lähellä satamaa ja turistibussipysäkkiä

Miinukset: Laukkumme ei tullut samalla lennolla 26.10 Napoliin ja täytimme kentällä asianmukaiset kaavakkeet ja jätimme hotellin osoitetiedot. Kysyimme 27.10 aamulla vastaanotosta laukkua, mutta se ei ollut vielä tullut. Menimme illansuussa jälleen kysymään laukkua ja meille vastattiin, että se on lähtenyt klo 14 ja se tulee illalla tai seuraavana aamuna ja se toimitetaan huoneeseen. Laukkua ei tullut 28.10 aamulla ja menimme iltapäivällä vastaanottoon sitä tiedustelemaan. Meille vastattiin, että kuljetusfirma oli soittanut hotellin edestä kadulta, että laukku on haettavissa ja kun he menivät alas hakemaan sitä, niin firman autoa ei enää ollut kadulla. Meitä neuvottiin ottamaan taksi ja menemään lentokentälle kyselemään laukkua. Kieltäydyin siitä ja annoin heille lentokentällä saamani puhelinnumeron ja pyysin heitä soittamaan sinne. He soittelivat ja sanoivat että numero ei enää lauantaina vastaa. Sanoin, että otan yhteyttä poliisiin, he vastasivat että Napolin poliisi ei tällaisiin asioihin puutu. Kieltäydyin lähtemästä vastaanotosta, ennen kuin laukku meille toimitetaan. Lähdimme sitten lopulta kadulle ja vastaanottovirkailija juoksi peräämme ja sanoi, että laukku toimitetaan tunnin kuluessa huoneeseen, jonne se sitten olikin ilmestynyt. Tutkimme laukun sisältöä, mitään sieltä ei ollut hävinnyt, koska siellä ei mitään arvokasta ollut. Kotiavaimet siellä oli ja epäilimme, onko ne jäljennetty. Menettelyssä on jotain hämärää, vastaanottovirkailijat tiesivät missä laukku oli ja olivat haluttomia selvittämään asiaa, tästä pitäisi varoittaa myös muita matkustajia.

Miinukset: No wifi in room. The front door would not lock, very unsecured. There were mosquitoes in the room. The bathroom was tiny and you had to step over a bidet to get into the shower. The heater didn't work.The employees were rude

Plussat: Good location from the port. Clean, very spacious room and generally the building felt very safe.

Miinukset: The finish in the bathroom was poor. The sealant around the sink was a mess, the cubicle shower leaked a lot despite me being ultra careful and I met with an enormous cockroach on the bathroom floor in the middle of the night!!! Eek! Breakfast was ok ish.

Plussat: Great location for the port, lots of restaurants near by. Easy to get to from Naples airport

Miinukset: Building has half floors so need to carry luggage up or down from reception area, as lift does not stop where the rooms are. Just something for those with mobility issues to be aware of.

Plussat: Excellent location with nice friendly staff, trying to help you with everything.

Miinukset: Room and beds are uncomfortable. Bathroom small with min. supplies.

Plussat: Space and amenities

Miinukset: Location

Plussat: The location of the hotel is convenient and the staff is extremely nice. The room was comfortable with a more than decent size compared to most hotel I have been in the past. Breakfast was really good as well with a large choice (especially when, like me, you are vegetarian)

Miinukset: I think cleanliness could be improved as I found cigarettes on the balcony and few traces were left in the bathtub. The jacuzzi itself was enjoyable but I regret it not being more performant. Overall it is a good hotel but the little extra that I paid for felt a bit disregarded.

Plussat: Near port

Miinukset: Difficult to gain entry to check in.

Plussat: The staff was amazing and very helpful!

Plussat: Very nice hotel with good location (not far from harbour and center). The rooms are very good, big and with stylish design. Staff was very helpfull.

Miinukset: A bit strange building, where the hotel is situated, without special signs about hotel. Poor breakfast like in majority of italian hotels.

Plussat: Super friendly staff, perfect rooms.great!

Plussat: Modern interior, very nice bathroom, close to port for ferries.

Miinukset: Noise of the tv from reception

Plussat: I liked very much the hotel and we enjoyed our staying. The room was super- designed, even if it's a bit kitch, like a table suported by 5 angels =) We stayed at lux, and we had really cool jacuzzi (thouth it was loosing water, and after ll th floor was wet). In general we liked it, i would've put 9 from 10.They also recomended vr good restaurant downstairs, it calls Castello Nuovo (I guess)), the food was amaizing!

Miinukset: The onlu one thing that there was confusion when we arrived. We couldn't find the hotel, coz it's not like they have some billboard on the road or adv ecc. We took the elvator, came to the door of the hotel, and no one opened a door to us, coz' the guy from reception left it... we were waiting kinda 15 min before he came, and we were thinking that they just have stolen our money and our bank accounts are already empty.... lol...and 1 more thing, i didn't like that there was a lot of garbage downstairs... but it's what Napoli like!!! U can do nothing.

Plussat: Room larger than expected for that price. Very good breakfast.

Miinukset: Nothing

Plussat: Very nice hotel easy to get to by walking but not if disabled

Miinukset: The bed needs throwing in the bin. Not fit for purpose.

Plussat: Clean and tidy, and good central location

Miinukset: The room was dull, needed brighter and better lighting

Plussat: Close to train station. Beautiful roomy clean hotel.

Miinukset: Neighborhood was boring, but offset by proximity to trains.

Plussat: Close to central station and Avis rental car station

Plussat: Very clean and helpful staff. Convenient location but not a great neighborhood. That said we still found a lot of good restaurants that were walking distance and travelled in a group

Miinukset: Breakfast below standard.

Plussat: Kätevä sijainti aseman lähellä

Miinukset: Henkilökunta vähän tosikkoa

Plussat: Close to train station

Miinukset: this hotel is not safe someone enter to our room!!! take our bag /passport/cash!! during we sleep! and hotel just dont care

Plussat: Location and breakfast