Napoli hotellit lähellä Galleria Umberto I

Plussat: Room was lovely. Beautifully decorated.

Miinukset: Pillows were not great and staff was generally unenthusiastic. I felt like I was bothering reception while checking out.

Plussat: Everything

Plussat: the hotel is nice and has an incredible view of Vesuvius and the castle. At first they were so kind that they gave me a superior room at no additional cost because I asked them

Miinukset: the manager in charge is not friendly and receptive. The manager in charge is not friendly and receptive. I asked them to send me a package that mistakenly arrived after my check out and having the port nearby did not do it and did not even call me upon receipt

Plussat: Great location. Very nice and friendly staff

Plussat: The open spaces, high ceilings, room floors and polite staff

Plussat: Great facilities

Miinukset: The Skybar is amazing

Plussat: Location... grand decor

Miinukset: Needs a bit of TLC to upgrade the faded decor ...

Miinukset: Room 450 . Air conditioner even when turned off would wake the dead!!!!!

Plussat: Very old property

Plussat: The seaview terrasse

Plussat: Good location - about half hour walk to centre of Naples but right opposite Castle Ovo and very close to lots of nice restaurants. Very good choice at buffet breakfast. Charming and friendly staff. Easy to arrange taxis for fixed fees to tourist spots (Pompeii etc.) Lovely relaxation area/steam room/sauna/indoor pool on 2nd floor

Miinukset: Toilet flush did not work properly all week despite our requests for it to be repaired. Bedroom walls were quite thin - easy to hear neighbours conversations. Room service seemed limited to a selection from the restaurant menu. No snack type food (perhaps intentionally). We asked for a late checkout and were told it would be half rate (150 euro) charge for 2 hours or full rate for 6 hours, which seems extortionate. We eventually agreed on half rate for 6 hours but the haggling process made the hotel seem greedy.

Plussat: Old. Needs a complete renovation of interior. Wi fi also needs to be updated and strenghthened. Location and rooftop restaurant are only selling points right now.

Plussat: Romeo is perfectly located in Naples, convenient to the city center and especially cruise ships and ferries. I had a fabulous dinner at their rooftop restaurant.

Plussat: Breakfast, friendly staff, location, design of the rooms and lobby.

Plussat: Ambience was outstanding, great spa, fantastic restaurants... WOW What a joint!!!

Miinukset: Breakfast w As dissappointing

Plussat: Nice staff

Miinukset: The elevator didn’t work properly. Poor service in the bar upstairs Shower and coffee machine didn’t work properly

Plussat: The staff was really helpful and everything was sparkling clean

Miinukset: The location is not the prettiest

Plussat: Hotel was nice- Modern and up to date

Miinukset: The neighborhood was terrible= Naples looked like it was rundown with crime from where this hotel was situated. The room was small and somehow, the shower opened directly to the bed. The lights in the room were on a sensor- so if you are showering and not moving, the lights shut off within 60 seconds. on my high standard, the hotel was essentially built to try and be a 5star, but failed to get there. the beds were terrible as well- 5 star hotel, i expect a queen or a king bed that is not a stiff European bed on a board. If you want a 5star luxury hotel, its not that. But it was nice.

Plussat: Simply amazing, brilliant location, superb staff, stunning spa and lovely outdoor pool with amazing views of Vesuvius, Sorrento and Capri across the harbour ... Naples is a superb City and a great base to travel from via fast ferries to explore the nearby coastal villages. An amazing place to stay and such a wonderful experience that we’d love to repeat again ASAP

Miinukset: Faultless

Plussat: Room view

Miinukset: Service at the breakfast was disorganised

Plussat: Inside was modern. Rooms were nice. Staff were very nice and helpful.

Miinukset: No view from room. Extremely over-priced. Infinity pool not always available. Satellite tv picture kept cutting out. I would be happy to stay again but for half the price we paid!

Plussat: The Romeo is an upscale, eclectic hotel, near the waterfront in Naples. The service is generally excellent, and the rooftop pool is unusual and not to be missed. The rooms are high tech, perhaps too much so.

Miinukset: The overnight shift at the front desk could use some retraining - indifference seems to be the primary attitude. Naples itself seems safe and is a vibrant city, but it sure is dirty and needs routine litter pick up and infrastructure maintenance.

Plussat: Location and amenities

Miinukset: Quite expensive

Plussat: A great hotel in the exciting and vibrant city of Naples. Restaurant is too expensive for most but breakfast is well worth buying especially as the view from the 9th floor gives a wonderful view of Vesuvius over the bay of Naples. Staff and decor make this a superb hotel. Very well placed for ferry hub to all the islands. Cruise liners berth right in front of the hotel which makes this a busy area. A taxi/bus ride from train station for Pompeii & Vesuvious - a must of course! Overall, superb.

Miinukset: Basically nothing! A fridge to store your own drinks would have been good as the mini bar was crammed with the hotels own very expensive drinks.

Plussat: Staff were so friendly and hotel was immaculate

Miinukset: Bed was a little hard but got used to it after a few nights

Plussat: Somewhere safe, comfortable and with a great terrace if you are transiting through or using Naples as a base to explore Pompeii/Herculaneum. We stay here every year at the start/end of our holiday.

Miinukset: Its Naples but the hotel is lovely.

Plussat: The bed was so comfortable and the pillows were amazingly soft...just like clouds! I loved the rooftop restaurant!

Plussat: Love this place..the rooftop is so nice..breakfast delicious..in the middle of all shop and resto and the most anciant pizza is 5 min walk

Miinukset: Love all

Plussat: the rooftop lounge has a great view and is a nice place to sit in morning or evening

Plussat: Sijainti keskellä kaikkea toimintaa ja nähtävyyksiä

Plussat: The facilities and room were fantastic

Miinukset: Nothing

Plussat: Breakfast was really good The room clean and comfortable

Miinukset: I was forced to get dinner outside cause the restaurant was full with only two waitresses so busy. Waiting time really too long. Not acceptable.

Plussat: Hotelli on rakennettu sisäosiltaan moderniksi vanhaan kivitaloon. Kiviseinät on jätetty kivasti osittain näkyviin. Hotelli on yllättävän siisti. Ravintola on 6.kerroksessa, josta pääsy kattoterassille. Aamiaista voi syödä ulkona ja katsella samalla avaria näkymiä yli Napolin kattojen. Aamiainen on hyvä ja monipuolinen. Erikoiskahvit tuodaan pöytään juuri valmistettuna ja sisältyvät hintaan. Hotellin sijainti kävelymatkan päässä rautatieasemalta Napoli Caribaldi. Seutu ei ole sen levottomampi kuin Napolin keskusta muiltakaan osin.

Miinukset: Ainoa negatiivinen asia oli se, että kylpyhuoneen suihku oli ammeen päällä ja suojaseinäke liian pieni. Suihkuvesi roiskui lattialle.

Plussat: its location and its staff

Miinukset: the menu wa sfixed, it doesnt cahnge. Its also fixed to shell fish ie its spagetti with clams or no spaggetti - what if you are allergic to sea food such as clams - octopus ( which are intelligent creatures and should not be eaten) and squid - its those or nothing else really - menu needs to chnage and also accommodate varied tastse

Plussat: Loved the rooftop restaurant. Lovely view of the city and harbor.

Plussat: The location might not be the prettiest in Naples but it surely is smart. Close to the main train station, a few meters away from an underground station. From the hotel you can be right in the city center in under 10 minutes by foot. Staff is super nice. Modern, clean. Lovely rooftop bar with nice view and drinks

Plussat: The convenience of the location, and how it covered all your needs in a pared down way, excellent value for money and the staff were so helpful.

Miinukset: The breakfast weren’t very good, although cheap they are very spartan, fruit on the low side.

Plussat: Everything

Miinukset: Gluten free breakfast was all cake and sweet. Would have liked gluten free porridge or bread

Plussat: Firstly, Antonio was great and very friendly and helpful. Andre was excellent too. We had an air con problem at 1am and he helped us straight away and checked in on us the next day about it. Couldn’t ask for more Probably the best bed we’ve had all trip too

Miinukset: Unfortunately as with all old buildings the bathroom stank. It was clean but the smell coming through the drains was awful and there wasn’t much you could do. I assume it wasn’t like that in every room

Plussat: This hotel was in a great location as used the train to visit Sorrento & Pompeii. The staff were very helpful & room comfortable & clean. The area around the hotel is not the best, however on the opposite side of the square are some nice restaurants.

Plussat: Staff very helpful Location was good for train

Miinukset: Area did not feel safe at night

Plussat: Big room and felt clean and nice view

Miinukset: Breakfast .. eating area with no sunlights and humid ..

Plussat: Good

Plussat: location close to the city center, near the train station, view on the Vesuvio,

Miinukset: very small lift. If you have big luggage the lift can accomodate only two person

Plussat: Hotel is close to the central train station, close to the train station to Pompei/Herculaneo, close to most important metro line. Room was big, view to Vezuvio. Staff very kind to help, speaking by excellent english

Plussat: Location is very good for me.

Plussat: Common spaces were beautiful and location great. Restaurant was delicious for dinner.

Miinukset: Sub-par rooms, no kettle in room, clueless staff (nobody knew what a bath mat was, for example), broken fridge they wouldn’t fix (they said it’s supposed to be warm!), took 30 minutes to get my car (they had said 15 minutes), also no breakfast. Stayed at a much cheaper and nicer hotel down the block. Wish I had booked that hotel for my days in Naples! You can get much better value than this hotel. A fail for the Sofitel chain.

Plussat: The staff could not have been more helpful.

Miinukset: Nothing

Plussat: Location in the heart of Naples and the beds were very comfortable. Room and bathroom were clean One member of staff at reception was especially efficient and friendly.

Miinukset: The sitting areas were dull and there was not a decent outside space to sit, there was a very small terrace on the third floor, but we only came across this by chance. There were no tea or coffee making facilities in the room.

Plussat: The room was large and clean. Had all the necessary facilities to make it comfortable.

Miinukset: Am always surprised when you book a special the room rarely resembles the pictures on the internet. Think must be two tiers of rooms.

Miinukset: The restaurant was poor, long waits and food arriving out of sequence, reception gave poor information regarding taxi availability, if they tell you 2 minutes plan for 20 - 40.

Plussat: The staff The suit was clean and has fantastic decoration.

Miinukset: The sofa bed was very very very bad The breakfast was disappointing

Plussat: Loved the area - very old area of the city. Neighborhood is very real (not glitzy or pretentious) and gives a view of the quotidian Napoli. Some of the oldest and best pizzerias are in this area.

Miinukset: Key cards did not work reliably for rooms

Plussat: The breakfast was amazing with a great view!

Miinukset: Nothing!

Plussat: The breakfast was very nice and the beds were comfortable.

Miinukset: We get a room in a mansarde, on the 4th floor, even we have had confirmed a superior room.This means, we have to walk thru a corridor were we get lost at a point to find a door who brought us to a set of stairs leading to the 4th floor .No elevator.The roof top was wood, even this is called a Pallazzo.From my perspective our room was more like a barn.The room have a tiny terrace ,who needs an urgent paint, and from which you can only see the rooftops in the neighborhood.In front of the hotel is a round under construction which makes everything dirty and dusty and very difficult to access.The streets near by are very narrow and bad looking , somehow like the favelas , you cannot feel safe after dark.The traffic was seriously disturbed and it takes like 30 minutes just to head the way to the airport in the morning.Even the hotel have a place to park in front of it, the staff have asked us to pay 28 euro for the parking service pretending that they will send us the car to a parking place and will bring us when we need.In fact the car was staying all night in front of the hotel.There was a sign to a parking near by , but since the streets look not safe we have been forced to pay for the “ car valet service”.I have recently stay in the MGallery hotel in Cologne , but this one in Naples is far away from that quality and it was truly a disappointment to find this hotel instead the hotel I have expected after my Cologne visit.I will avoid this chain in the future, just because this so bad experience.I have spent a week in Italy travelling and staying to different kind of hotels, none of them was a chain , but the last night in Naples have almost ruined my holiday due to all these .Another thing to be mentioned, the location is very far from the shopping street, even the concierge said we need 15 minutes to go to the Toledo street , actually it need more like 45 minutes thru some very ugly streets.In total an experience to avoid.

Plussat: Peaceful to be in this monumental walls while outside.... Visit Napoli and you ll understand what it means to stay at That place. One of the best you can choose.

Miinukset: The little pool outside in 2. Floor difficult to find. Title for the Clubsandwich must be changed, or the Sandwich.

Plussat: Building itself and its courtyards

Miinukset: My room was quiet - as requested - but tiny, and only on 1st floor

Plussat: Beautiful courtyard with inexpensive breakfast that is all natural and organic including traditional Italian meats

Miinukset: The gym facilities are terrible for weightlifting. Good for cardio.