Napoli hotellit lähellä Galleria Umberto I

Plussat: Ihanat näkymät ja aamiainen

Plussat: The view

Miinukset: They over charged me double the price although you have sent it me a new price confirmed on the check in. And I booked the room with breakfast, they have charged me for it. I ended up paying more that 300€ for a 156€ for 2 nights.

Plussat: The location is great, away from the bustle of the historical center but close to Chaia neighborhood. Wonderful view of the sea, the castle, Vesuvio! The rooms are spacious with an allure of classic elegance. The balcony in the room is definitely a plus! The rooftop terrace is fantastic.

Miinukset: The mattresses need an upgrade. Being in Naples the room service should include more traditional Italian products (i.e. the cheese platter selection is poor). The bath products need upgrading. Again being in Campania a lemon / orange Capri product line would be a better choice.

Plussat: Close to dining and shopping. Close to the port to catch the ferry to Capri and the other islands. Its the best hang out spot in naples. Staff was friendly.

Plussat: Our room was traditional but had all the modern things you needed although the AC was a bit noisy. The rooms are beautifully upholstered with tall windows and those velvet curtains and the crown molding on the ceiling. Stunning old Italy. The location is right on the water front promenade and we had a view to mount Vesuvius .

Miinukset: The staff though are a bit on edge- we asked for an iron and they said they had none with a stern shrill voice and when asking for recommendations they’re just like “here’s a magazine and there’s google bye “. Which is understandable cause they’re not a small boutique hotel but what ever happened to service with a smile ?

Plussat: Location

Miinukset: Check out guy was niet friendly

Miinukset: They implied that breakfast was included then we got whacked for 27 a head on breakfast. Most expensive muffin I ever ate

Plussat: The location was great. Walking distance to many restaurants

Miinukset: Seemed like one day this was a grand hotel. Today it's old and dusty. The room size was great but the sheets were rough and the hallways looked like they needed to be vacuumed.

Plussat: Sacrifice small accommodations for central location than this hotel is OK. Great breakfast buffet

Miinukset: Shower was really small

Miinukset: The bed was not comfortable and the walls were thin. A lot of noise at midnight

Plussat: Old world charm and great location. Staff was very helpful.

Miinukset: Rooms were a bit dated.

Plussat: Great location. Very pleasant lady checked me in, my room was also upgraded which was a nice surprise. Great view of the bay from my room. Clean. Very nice marble bath room.

Miinukset: The hotel is quite grand but you can see in certain areas it could do with a bit of TLC. Parts of the hotel could do with a bit of a make over and a lick of paint. I decided to leave the breakfast buffet at 30 euro it seemed a bit expensive you could stuff yourself with espresso and pastries at many local bars for much less. There was a little note left in my room that said if there was anything the hotel could do to help me enjoy my stay to just ask. The plug socket to charge my phone was quite far from my bed which I found a little annoying as I would have liked to charge my phone in bed. I thought it was a bit of a long shot but because of this note I thought I'd ask if it was possible to have an extention. I expected probably to be told 'sorry sir we havnt got one' . Which is fair enough. However, the member of staff I asked looked at me like I'd just made the most bizarre request he'd ever heard, just answered 'No' in less than a second and seemed more concerned about getting his coat on for his break. The next morning I went to check out and order a taxi to catch my early flight. There was noone at the reception. I then however heard snoring. I followed the noise to find this same member of staff asleep on a sofa in the lobby with no shoes on. I had to wake him up so I could check out. Not usually what I'd expect at a 4 star hotel haha. Is a great location but definitely not worth the money they ask for. I have had much better value for money and customer service in hotels all over Italy. I splurged a bit in order to stay here and received £45 cash back via a genius deal. Even with this money back I feel as if this hotel is overpriced. This is in November aswell. I can't imagine what they charge in summer.

Miinukset: We ordered a deluxe two persons room. But instead you gave us superior two person room. Nobody in the reception to help us, the reception was close.

Plussat: The smell,the place the balcony,the wi-fi

Miinukset: That you have to pay for clean towels?this is 4 stars?

Miinukset: The room was not clean when I checked in. There was hair and toenail clippings on the floor. A quick vacuuming would have helped. Also I was not aware of any extra city tax, or that the check in desk would refuse to accept a credit card payment for it.

Plussat: The rooms were spacious and the building was located next to a plaza with lots of cafes and directly next to a metro station making it convenient to get around town.

Miinukset: The check-in process was not pleasant. We had to go to another location for check-in where they said there would be a complimentary shuttle to drive us to our building, but due to traffic the shuttle did not show up for over an hour. When we finally asked the staff where it was they said they had no idea when it would arrive. We understand that traffic can be an unanticipated issue, however, our displeasure was with the communication. We were originally told the shuttle would be 20 minutes and then never received an update as we waited over an hour. When we went up to the desk to ask they could not give an estimated time and said it should be here soon. Despite not communicating the shuttle status, they did make a point to get up from behind the desk to let us know the unlabeled waters in the fridge at the check in area cost one euro each after we had grabbed a few during our one hour wait for the shuttle (the staff had simply said "prego" when we asked them if we could grab a water originally). Our group was planning to go to the museum before closing, but had to cancel those plans when we ended up walking to our building. We were also charged twice initially although they refunded the second payment immediately after I reached out. Finally, we saw online there was a common space with tables and chairs that our group could meet up in, but it was not open during our stay.

Plussat: Clean, spacious right in the middle of Napoli

Miinukset: Parking is not provided and it’s quite expensive to park in a nearby garage (usually 25 eur per day). You need to park in garage first as the B&B is in limited traffic zone

Plussat: The location was really good, easy to walk around and discover Naples. The rooms were also very nice and clean, with essential appliances inside.

Miinukset: Overall, the stay was very nice, for the future would be good to also send the email about the location of check-in in English at the bottom, or to add this in the description on booking.com.

Miinukset: A very poor quality of mattress

Plussat: Staff was exceptional from before arrival until departure.

Plussat: Staff were lovely, the location was excellent and very easy to navigate around the city. The rooms were artsy and comfortable.

Miinukset: There was no breakfast offered (we were told - no breakfast because we are moving reception) and the walls/door were very thin and we got woken up by other guests at various times throughout the night.

Plussat: The hosts were wonderful... They gave us a list with the important sightseeings, bars, restaurants and more. It was very useful, especially the restaurant recommendations. Nice and clean room in the middle of the historic center of naples.

Miinukset: The beds weren't very comfortable

Plussat: Great location, the owners were super friendly and I loved the added touch of personalized breakfasts and the little travel booklet they put together to help you explore the best of Naples!

Miinukset: Despite everything being perfect, I likely wouldn’t return again until they got new mattresses. It’s a small price to pay, and definitely worth it for the visitors. The beds were extremely uncomfortable.

Plussat: Voncenzo is an excellent host.

Plussat: Very friendly stuff, earlier check in. Great location.

Plussat: Very thoughtful and nice guest, gave as a warm welcome and gave us tips and maps to the best restaurants and attractions in town. Breakfast with plenty of variery and typical from the region! The bathroom is amazing

Plussat: Super bedroom and bathroom. Loved the coloured lights. Excellent shower. Self-service breakfast with lots of choices. Walking distance from the train station and the port. Our reception and guide to the best places to go for eating and sight-seeing was excellent.

Miinukset: the location was a bit of a trek to the Historic Centre and restaurants in 32C heat.

Plussat: The staff was very friendly and helpful the rooms were nicely decorated and very clean excellent location

Plussat: Everything was wonderful! Modern style comfortable apartment. Very clean! An amazing chill-out pateo to enjoy the sunlight! Very easy communication with the host by whatsApp! Amazing price for the apartment and even have a bonus breakfast included.

Plussat: Vincenzo was very friendly and helpful, he made the stay at colori great.

Miinukset: The street and surrounding area way be daunting for unseasoned travellers.

Plussat: aamupala oli hyvä

Miinukset: kaikki sujui hyvin

Plussat: Upea ja tasokas paikka!

Miinukset: Hotelliin ei saanut tuoda ulkopuolelta mitään syötävää tai juotavaa, edes vettä. Hotellissa vesi oli kallista.

Plussat: The staff were very helpful.

Plussat: Aamiainen oli erinomainen ja monipuolinen, ja aamiaissalista on näkymä merelle. Hotellin sijainti on erinomainen kävelykaduksi rauhoitetun rantakadun varrella. Julkisilla busseilla kulku oli kätevää, metropysäkit sitä vastoin ovat meko etäällä.

Miinukset: Kylpyhuone oli ahdas. Ruuhkaisen aamiaissalin kattaus ja siivous oli hidasta.

Plussat: Everything important for a weekend stay in Napoli was perfect

Miinukset: Nothing

Plussat: Näköala hotellista hieno

Miinukset: Breakfast was served cold, even though I got there at 6:45am. There is a receptionist at night that wanted me to eat what I ordered from outside at 1am, although at 10:30pm they close the restaurant and the bar is closed at 12am. I was travelling for work, so, the first day I got there I fell asleep and woke up at 12am, I called justeat because I just had breakfast that day and then the receptionist told me that it was disrespectful (althought their restaurant was already closed). I asked him if he wanted me to eat on the street in the cold and standing, if he wanted me to eat outside like a dog and he laughed at me. Next day I went in the morning to ask if what he was doing was "correct" although treating people like that, IT'S DISRESPECTFUL and the woman told me that they have that rule but because it was 1am I was allowed to bring food from outside because their restaurant was closed. The staff was nice but not that man, however, I think the hotel could hire more professional people. There are a lot of young people that aren't cordial or helpful. The first day there were no blankets in my room and the next day one pillow case was missing. I went there to relax after working non-stop a whole week but it ended up being much more stressful.

Plussat: hyvä sänky

Plussat: I have been before few time this hotel, and I like hotel. Hotel is old, but very clean, breakfast is good.

Plussat: Hotelli oli erinomaisessa paikassa ja parveke 9:ssä kerroksessa hulppea merinäköalalla!

Miinukset: Aamiaisella enemmän suolaisia vaihtoehtoja

Plussat: Hotellin sijainti parhaimmalla paikalla Napolissa. Superiorhuone merinäköalalla ja lyhyt matka shoppailemaan sekä ravintoloihin.

Miinukset: Kattoterassilla uima-allas alue todella pieni. Piti olla nopea, jotta sai aurinkotuolin. Aamupala oli samanlainen kahden viikon ajan, joka oltiin hotellissa.

Plussat: The location.

Miinukset: It was too hot in the room. The air conditioning was not working. My friends and myself are thinking that the hotel was not corresponded to a four stars hotel.

Plussat: Really comfortable bed

Plussat: Only the building, staff very friendly

Miinukset: It’s really difficult to reach and get out of the rooms. Bed is very uncomfortable and probably not very clean. Probably Noisy ac system.Long check-out time. All together not a very nice experience. Should expect more for this kind of structure.

Plussat: The hotel itself was excellent. Naples however, I will NEVER return to. I’d compare it to an impoverished, underdeveloped Caribbean country that needs to get its act together. If you actually spend money to travel, choose a different destination. Please.

Miinukset: Again, the hotel was great. I didn’t like Naples.

Plussat: Common spaces were beautiful and location great. Restaurant was delicious for dinner.

Miinukset: Sub-par rooms, no kettle in room, clueless staff (nobody knew what a bath mat was, for example), broken fridge they wouldn’t fix (they said it’s supposed to be warm!), took 30 minutes to get my car (they had said 15 minutes), also no breakfast. Stayed at a much cheaper and nicer hotel down the block. Wish I had booked that hotel for my days in Naples! You can get much better value than this hotel. A fail for the Sofitel chain.

Plussat: Good breakfast.

Miinukset: Poor service, and the wifi did not work for 2 out of 4 days of stay.

Plussat: Really stylish and authentic, very helpful staff, delicious breakfast, beautiful room

Miinukset: A bit noisy due to constructions in front of the hotel and a youth club in a building just opposite the hotel