Toulouse hotellit lähellä Basilique St-Sernin

Plussat: Helpful storage of luggage outside of checked in hours. Great pool.

Plussat: The pool, staff, size of apartment, general decor and design.

Miinukset: No bath robes.

Plussat: Third stay at this property over 2 years. Great location in the middle of town, a short walk to all the shops restaurants and tourist sites. We had a two bedroom duplex apartment which is great for a family of 4. Great quality accommodation, good leisure facilities for a small hotel . Paid circa £200 per night (4 night stay), which is pretty good value for accommodation of this standard for 4 in peak season (early August) in the middle of the city.

Miinukset: My only gripe is some of the controls put around use of the pool. One day we went down with the kids (age 12 and 7) and there were a couple of young guys (early 20s) who had taken over the shallow end lining up bottles of gin and tequila downing hard liquor, being very loud and playing their own music. I had to ask them to move their drinks so that my kids could get in the shallow end and they grumbled at me. The scene was intimidating for my kids and I saw a few families come to use the pool and then leave as it was obviously intimidating for them. We had a similar experience last year staying at the same property. But to be fair this happened on both visits just once over 4 days. I would like to see some controls put around the pool use (eg no smoking, no bringing your own alcohol, playing loud music etc) as in such a small pool area it spoils enjoyment for kids / families and people should really not be made to feel like this due to the actions of a few (usually younger) guests who think they own the place.

Miinukset: pool should be heated

Plussat: We found it very good. Two couples and loved that we could store our luggage prior to checkin as we had been on a boat on Canal du Midi for a week and arrived earlier than expected. We were able to have a look around buy some food for the next day and get our bearings. It was a well appointed apartment with everything we needed. Would recommend this accomodation. We loved the pink city - a lovely stay.

Plussat: It was clean, comfortable, convenient. The staff was friendly and helpful.

Miinukset: The buffet breakfast was ok, nothing outstanding and cost extra.

Plussat: A very functional and spacious room, well equipped hotel, well located with a very hospitable staff.

Plussat: An excellent apartment hotel. Nice large room with AC, balcony, equipped small kitchen. The room was clean, modern and there was nothing I would really miss there. The hotel was very quite at night. They even have a smal swimming pool.

Miinukset: Not much to complain about. A bit expensive for Toulouse, but worth the money.

Plussat: Location, friendly staff, pool.

Miinukset: Arrival arrangements should specify one way street and where the parking is.

Plussat: Location was perfect and within walking distance of the train station. Because we arrived early, we were graciously allowed to store our luggage until the room was ready. We were delighted to have a small terrace off the living room. The facilities are modern and immaculate, and the reception is open 24/7. A bonus was the laverie in the basement. The charge for using the washer and dryer was reasonable.

Miinukset: The lighting!

Plussat: The staff was lovely, convenient location & comfortable rooms

Miinukset: The room got very hot at night, though they did send a fan when we asked.

Plussat: The hotel was great

Miinukset: Bathroom fittings, faulty tap in shower

Plussat: The room was very clean-looking but my husband felt like it smelled badly, though I did it notice. The staff were fantastic, the room was comfortable and the mini-bar offered free waters and soft drinks. Breakfast was good, but we did enjoy room service.

Miinukset: Again, the smell in our room. Otherwise, it was great!

Plussat: Hot breakfast was cold. Construction made walking to very difficult and unpleasant.

Miinukset: See above

Plussat: Everything!

Miinukset: Absolutely nothing!

Plussat: Efficient and well designed

Miinukset: Just off pitch

Plussat: The reception staff were friendly and very welcoming. The room was well appointed with toilet separate to bathroom. The bed was very comfortable and the air conditioning was welcoming after a long hot day sightseeing. I didn’t eat at the restaurant so can’t comment.

Miinukset: One minor thing - the bar served caramelised pecans (which spoilt the drink) instead of natural nuts. One other thing not so minor - the shower could only produce cold water despite all my efforts. Still unsure whether the water in the fridge is free, the attached information is not adequate.

Plussat: Friendly and professional staff, nice location, very comfortable room.

Miinukset: Rooms and staff

Plussat: Clean, Updated, Good Location. All around great place to stay.

Miinukset: Actually nothing could have been better :-) Maybe a pool or Jacuzzi :-)

Plussat: location was superb. Accomodations within the room excellent

Miinukset: Airconditioning was weak compared to American hotels. Since temperature was in the high 80's F, it was more difficult to sleep. Staff did respond to our complaint and improved the stituation.

Plussat: food good service was the best.staff new all of my questions and more very good stay

Miinukset: the stairs but i could have taken the lift

Plussat: Location

Miinukset: Carpet looks old and has dirty appearance

Plussat: Large comfortable room

Miinukset: No internet in the room . No restaurant only serves breakfast. Restaurant just outside hotel was part of hotel but not now. Restaurant very good but very rxpensive. Brasserie next to restaurant which was originally also part of the hotel closed for refurbishment opening the day I left

Plussat: Location and the baggage folks and housekeepers were extremely helpful.

Miinukset: The front desk and manager did not have our room available to us even though we were 45 minutes after the check in time of 3:30 pm. Though the manager offered us drinks, they told us 30 minutes since room was not ready. Then we set in lobby and watched 10-12 other guests arrive and been checked in immediately. After 60 minutes, and complaining about the long delay and how tired we were, we finally were shown a room in the back of the hotel. We did not even use the normal elevator, but some elevator in the rear. The room was the worse. It was small, had no light and generally was not acceptable for a hotel with rating. To make things worse, tried to order coffee the next morning, and it never arrived. Can not recommend this hotel. Felt the whole event was of no value.

Plussat: Very nice and helpful staff (late check in), central location, quite, clean and nice bed. Concierge and reception staff were very friendly and helpful. Right beside metro too.

Miinukset: It is nice hotel but a bit overpriced - and the place could do with a bit of love and investment. I would say it was very impressive 20 years ago but the decor is dated and there’s a slightly faded grandeur to the place.

Plussat: Old world style in a great location The bar in the evening

Miinukset: Crazy doors to get in. Different levels took a bit of getting used to.

Plussat: Really friendly and helpful staff - fab location and you couldn’t fault the room. All in all a great stay!

Miinukset: Nothing at all!

Plussat: Excellent location good rooms staff helpful

Miinukset: Nothing

Plussat: Staff. Clean bath room. Decoration

Miinukset: Breakfast. Sjould have more varieties

Plussat: Very central location and very helpful professional staff

Miinukset: Nothing

Plussat: the breakfast

Miinukset: more choice on the room service

Plussat: Location

Miinukset: Room was too warm at night and adjusting thermostat did not make a difference. Complained three times but no change. Expected better from 4 star Novotel.

Plussat: Very clean , modern and central

Plussat: no to breakfast as expensive

Miinukset: Hard to find entrance to Hotel

Plussat: Great location. Excellent restaurant in hotel where we ate dinner twice. Good value. Quite clean.

Miinukset: Had booked a suite for 3 nights. The suite was clostrophobic, i.e. tiny windows on the top of the walls with no view. Also ceiling was slanted (arched). All suites on the 4th floor were similar. On the second night, after much effort moved to suite on the 3rd floor which was much better. Still have not gotten a final bill from hotel. We were charged for room service we never had. Also on first night did not stay in that suite...moved to a standard room.

Plussat: Excellent hotel in a great location. Really helpful and friendly staff

Plussat: The location in Place Wilson is very central and is excellent for being close to so many shops, bars and restaurants. The hotel staff were very helpful in granting my request for a room overlooking Place Wilson. Thank you! The room was very comfortable and I would recommend this hotel to anyone visiting Toulouse.

Plussat: Bed was very comfortable and hotel close to everything

Miinukset: One of the receptionists wasn't very helpful. The shower could be dangerous especially for older people

Miinukset: The spa and health center was basic, whilst the sauna and Jacuzzi were out of order

Plussat: Location....Service, Staff & Hotel hygiene.

Miinukset: Main issue...for travelling wit 2 kids age 14 & staying at the Suite.., fold away sofa bed for them was to small & uncomfortable.. would been better to had 2 single beds placed instead.. Additionally would love to have seen more variety of fresh fruits made available for breakfast... Also on arrival it was sunny, on departure heavily raining.. asked for umbrella to borrow to pickup car +500m at car park, for a 4star hotel none available... small experience improvement here :)

Plussat: The buffet breakfast had an extensive selection that should satisfy anyone’s preferences or dietary needs

Plussat: Great locationn excellent hotel, helpful staff, good breakfast. Quick sign-up and check-out.

Miinukset: parking service

Plussat: Good location and quiet

Miinukset: Dull room Awful decor Small towels No toilet brush

Plussat: Bar staff very knowledgable, shame that we paid for valet parking but had to get the cars ourselves as the person doing the job doesn’t drive right hand drive cars. No discount offered.

Miinukset: Room was tired and could do with renovation.

Plussat: Central location.

Miinukset: I was overcharged on check-out and am now out of pocket.

Plussat: Perfectly located. Good breakfast. And very friendly stafd. They called us when the room was ready.

Miinukset: All good.

Plussat: All of it. Dining room in the open courtyard was particularly lovely. Enjoyed the atmosphere in the Piano Bar and the drinks helpful concierge.

Plussat: Very friendly staff. Smooth Check-in and Check-out process. We had a request to change room after one night as the hotel Wifi did not reach us and they were quick to provide us with a another room.

Miinukset: Room isolations very poor for such a hotel (we could hear the net door neighbours through the wall as well as cars and scooters in the street through the windows). Desk chair in poor condition and weak WiFi connection in the room which made working difficult.

Plussat: The staff was particularly helpful. We left some articles in the safe, and they made it quite easy to retrieve them.